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General Q&A

Any questions you have about using Manychat.

4,152 Topics
8,952 Replies

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4152 Topics

dcabralUp-and-Comer

Trouble with landing page integration

Hi there. I need to enable users to automatically receive a WhatsApp message when they enter their data on a landing page. I discovered that this was made possible by using Growth Tools. However, since they descontinued the tool, I don't know how to implement this feature now. Can someone help me?

953

1 year ago

retrohipmama

asked in General Q&A

How to get ManyChat app to show my IG account as a login option

I have an IG account that is up and running automations with ManyChat. But when I try to login via the app on my phone, it only shows me 1 IG account that I used to manage for a client that was never fully setup and I’m not even actively logged into FB with that account. It won’t show me an option to login with any other FB accounts. It just defaults to that one that I never connected.I’ve even deleted the app, restarted my phone, and it still only allows access to the wrong account.Any help would be awesome.

291

1 year ago

dcabralUp-and-Comer

asked in General Q&A

Subscriber doesn't exist - Make

I’m trying to send a flow to Manychat from a scenario on Make, but when try to use the Manychat module, it shows the following error: [400] Validation error: Subscriber does not exist.I thought that the field “subscriber ID” was my ID on manychat, but if not, I don’t know what it is.

problema com o bot do telegram e o manychat

Meu bot do telegram dispara um video com proporção de story mais quando envia para o cliente ele fica com formatos errados

270

1 year ago

sabadoryoUp-and-Comer

asked in General Q&A

Instagram Automation Flow Builder, Webhok, insta stories.

Is it possible to retrieve the content of a story, when someone replies to it?I have been looking, for the available fields that might be sent to to my webhook, but none of it provide url to the video/image of a instagram story.

I have a questionIf i have people in my Instagram dmsCan I send them message all together and also images whenever I want???Also can I exclude people if I want?

Trigger Word Blocked?

Hello, we have several automations that are working well. But we recently set up a new one with the trigger word “PROFIT”. I can see that I’m getting comments on my IG posts but they aren’t showing. I tested it from another account and when I test the other automations, they’re working, but when I test PROFIT on the corresponding posts, my comment doesn’t show and no automation is triggered. What’s happening?

Inquiry on Tracking Link Changes Within ManyChat Sales Funnel Automation

Dear ManyChat Development Team,I hope this message finds you well. I am reaching out for assistance regarding an issue we've encountered within our ManyChat automation.We have a pre-assembled sales funnel sequence set up in ManyChat, which sends a series of text messages and banners to clients after they register on our webinar landing page. The registration process redirects clients to Telegram, and as per our ManyChat automation, corresponding messages are sent out to the client in Telegram. https://manychat.com/fb457509/cms/files/22870555--content20240301122752_062640/editOne of these messages states: "I am sending you the link to join the webinar room," accompanied by a button that should contain the link to the webinar room. However, it has come to our attention that an incorrect link was inserted, leading users to the wrong webinar room.We need to identify the history of changes made within this automation, specifically:Who initially set up the link, and what the original link wa

My automations aren't working

Hello! I’ve been struggling with my automations. They just stopped working and I don’t know why. I refreshed my permissions as suggested and still they are not working.Could anyone help me with this issue? Thank you.

19575

1 year ago

CharlieKopUp-and-Comer

asked in General Q&A

Conditions for IG use

Hi everyone! I am concerned to start implementing MANYCHAT with some clients as my Instagram account has recently been disabled. I created an IG account to test my bots and flows and a few days later Meta disabled it. What are some best practices that I should use in order to avoid future acconts disabling? Would love your suggestions.

200

1 year ago

RuheniUp-and-Comer

asked in General Q&A

Manychat and Zoho CRM

How do you guys integrate Zoho API to Manychat to fetch Leads data?

I have 2 IG accounts. Do I have to have 2 manychat accounts?

Hi.I have 2 IG accounts. Do I have to have 2 manychat accounts for sending automation DM’sTHanks..

7501

1 year ago

Interiortrend_incUp-and-Comer

asked in General Q&A

delete a campaign?

is there a way to delete a campaign. I have successfully published 50 campaigns, but now my last campaign will not respond after it is published. It works on a keyword, but my clients are not getting my campaign response. They are getting a conversation starter instead. Is there anyone that has had this issue. Also, is there a way to delete the conversation starter or the campaigns and start over again?

Comments not sending?

Automated comment replies aren’t working. I have refreshed permissions and even disabled the connection and reconnected it again. It has been working for a few weeks with no issues. It looks to have stopped commenting 5 hours ago.I have it set up for when someone comments a “keyword” I send them a DM and also reply to their comment saying that I sent them a message, but the reply comment isn’t sending anymore.I have a Pro account. If there’s anything you could do to help, I’d appreciate it.

Hi!I have an enquiry,We already use WhatsApp API with another platform, they use Gupshup. Now we will use manychat but I want to keep the WhatsApp API number. How do I integrate it? Also I have problems in meta verification, it says there's a problem with the verification code. Anyone knows how to fix it? Thanks!!!

How to subscribe to the professional subscription for the year

HiI am looking to subscribe to the Many Chat Pro subscription for the year and not per month, is this possible? Thanks in advance !

Hola amigos, alguien sabe como puedo desvincular un inicio de sesion de ManyChat. Perdi el correo electronico de Gmail con el que tengo conectado el inicio de sesion y no encuentro la opcion de poder desvincularlo. HELP ME, PLEASE.

Post not found error in Auto Comment Reply (Facebook)

Hey guys. I've been trying to set up the auto-comment reply for my running Facebook ads. It keeps giving me the "”Post not found" message. I tried entering Post ID and URL, still not found. I tried it couple of times on separate occasions. I'm running 5 Facebook ads and I get the same message for all. :(I did refresh permission also. I also cannot find the dark post under the promotable post tab. :( It's not my first time to set this up, and it worked fine, but it was for a different Facebook page. I really need to set this up since I'm getting a lot of inquiries per day and I need to redirect the comments to the chatbot flow. What else can I do? Thank you in advance for your help.

Question about subscription payment

Currently, the pro subscription fee was paid on March 5th, so even if I cancel the subscription now, I can use the pro until April 5th, right?

Can't update flow because every message needs to be comment reply

Hi there, I have a problem because the automation won't let me upload the workflow.it insists every message needs to be comment reply but I have different patterns where 3 need extra links send afterwe wanted to try voice messages and now we have a problem.that’s what I wanted it to look likeand that's the problem I get it with every message until there is no left

631

1 year ago

CharlieKopUp-and-Comer

asked in General Q&A

Accounts

Hello, is it possible to use ManyChat for different FB accounts? That is, if I am providing service to 3 different clients, each with their own FB, can I have all 3 within my ManyChat account?

I can't connect my accounts to ManyChat

To give some context, I set up Manychat with a consultant years ago. I was set as an admin of the ManyChat account but not the owner, so I was not able to disconnect my IG & Facebook. I can only disable it.Now, I am trying to set up Manychat as the ‘owner’. I created a new Manychat account & connect my IG & Facebook there. But there is a prompt wherein I still need to disconnect it from the previous owner’s Manychat account before I can reconnect it to my own account. Problem is that I am unable to reach out to the person who set up my Manychat years ago. What do I do? I already tried disconnecting it via Facebook Business Integrations. But there’s no progress, on Manychat’s side it is still connected to the old owner.

1831

1 year ago

josiane nascimento araujoUp-and-Comer

asked in General Q&A

sobre automação

Como Faço Para Fazer Automação no gratuito, pois não está funcionando para o gratuito e minhas automações não ficam salvas.

I set up Manychat and now every time someone writes to me in DM, every time he writes something he sends him my link and if we correspond, then every time gets a link. .I don't understand what I have to shut of in Manychat to make to not send the link and where to shut off this? Does anyone know? Thanks

130

1 year ago

scottUp-and-Comer

asked in General Q&A

broadcast with messenger

Hi im wanting to send broadcasts out but dont know how to get subscribers? can i just get people to message me? and how many subscribers do i need to start broadcasting? thankyou

250

1 year ago

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