General Q&A

I have set this up a couple of times and each time nothing happens. It is set up for all posts and a trigger word, with an automatic sending of data to mailerlite, I am testing it and nothing happens, no instant reply to comment or message in the DM. If the post with the keyword is already live will it not work with a new automation? So you have to create the automation and then the post?  

“You've reached your limit of 1,000 contacts on your Free account” but I only have 155 contact under my contacts tab. Any ideas how it can be fixed? I was using Manychat for Instagram comment auto replies only...

I thought I was gonna get 1000 free contacts.  

Здравствуйте! Я потерял доступ к своему старому аккаунту ManyChat. У меня есть аккаунты в Instagram и Facebook. Я создал новый аккаунт, но не могу к нему зайти. Логин:  piskdisi838338  

Tengo una automatización de comentarios en mis publicaciones de IG.He creado una campaña en el Ads Manager para promocionar una de esas publicaciones, pero tengo dudas de si la automatización funcionará.He leído el post donde se anuncia que las automatizaciones ya funcionan con publicaciones promocionadas, pero no sé si la promoción debe ser a través del botón boost en la app o también funcionará con campañas del Ads Manager. 

Hi team,I’m experiencing an issue in ManyChat regarding scheduled posts for my Facebook profile. The “Scheduled Posts” section is not showing any of the posts that I have scheduled, even though they were created successfully.Could you please check and help me understand why the scheduled posts are not appearing and how to resolve this?Thank you.

Ich habe den Text bei der Begrüßung einfach auf Deutsch geändert, aber aktualisieren geht nicht, da bekommen ich immer eine Fehlermeldung, soll es später versuchen. Ja wann ist später?

I’m trying to login into my Instagram account. I have a personal and business account but can’t switch to my business account. I’m on the phone Manychat app and there is no + Add New Account” button displaying… how do add? 

Hi everyone, I’m trying to build a flow where the AI drives a multi-step interview with the user, but I'm hitting a wall with context.The Issue: I found that standard direct integrations are stateless. They don't naturally remember the previous turn of the conversation. I tested both a direct ChatGPT and Claude setup, and both treat every message as an independent event.What I've tried: I briefly tinkered with n8n over the weekend. It looks like "context-aware" is definitely possible there (using JSON I/O and loops), but it feels like a heavy lift to build from scratch. I'm not sure if the time investment is worth it just to solve the memory problem.The Question: How are you solving this middle ground? Is n8n (or Make) the standard way to go, and I should just bite the bullet and build the infrastructure? Or is there a

Hi everyone,I have a quick question. Is it possible to send abandoned cart messages to customers through a WhatsApp template when integrating WooCommerce with ManyChat? I’d really appreciate any insights or experiences you can share.Samar Abbas

I’m trying to figure out if there’s any way to obtain a WhatsApp user’s geolocation using Manychat.At the moment, the only user-related data I can access is the last input message, so even if the user sends their location via WhatsApp, I’m not able to capture or process it as structured data.I also considered an alternative approach where the user manually sends their exact address, and then consuming an external geolocation API (Google Maps, Mapbox, etc.) to resolve coordinates. However, before going that route, I wanted to ask: Does Manychat provide any native way to capture WhatsApp location data? Is there any workaround, integration, or custom development approach that could make this possible? Any insights, experiences, or ideas would be greatly appreciated. Thanks in advance! 🙌

When I signed up to Manychat a few days ago, it was automatically messaging my new followers but it stopped for the past couple days. What’s going on? I’ve paid for the pro version and everything

I have started a new follower automation and everything says active but it’s not been working. Anything I’m missing on this one?

Is it possible to use Manychat to auto-dm from keyword comments on a reel? We do this for Instagram and wanted to start using it for TikTok, but it doesn’t seem to be an option when trying to set up the automation trigger. If anyone could help, that would be great! 

Hey teamQuick question, I understand that all the automation and sequences are great but I am trying to keep my flow of conversation very organic and less bot-like.I want to ask how do I start a new sequence or just send a follow-up message if clients don’t interact or message anything?Thanks for the help!

Is there a way to keep track of the Post ID that someone commented on with IG or FB?  I am always wondering what posts are actually getting the most people involved but I don’t have the data point to do so!

I noticed that there are times when the Get Updates button to subscribe to a Messenger list does not trigger or show up even though it’s part of my flow.Is this a bug or is there a limit for Get Updates button to only show once (for example) in every 24 hours for a contact? 

 I have created the Many chat account, but it doesnt seem to be linking to my Instagram page. I have created 2 automations but they are not showing on my Instagram page. Can someone help please thanks 

HelloI am developing a conversation flow with AI Step that is activated with a trigger (a specific word)After the AI ​​step I would like to add another action either Set User Field or External Request or a message.Althought I connect the AI ​​step with the next ordinal step, I see that it last do not run. In other words I do not know what kind of trigger I need to use for the step after AI step.Anyone have provided adding another step after AI Step? Any trouble? Thanks for your comments and help 

I have a question about how ManyChat counts contacts.I receive a large number of replies to my Instagram stories, but most of them are not sales-related and do not trigger any automation. However, ManyChat is still counting these people as new contacts.My question is:Does ManyChat count every person I interact with manually as a contact, even if no automation is triggered, or are contacts only counted when ManyChat sends an automated message or interacts automatically?I want to understand whether contacts are counted based on any interaction, or only when an automation is actually executed.

Hey everyone.I’m running into an issue where within my automation, I’m trying to send two external request to my GoHighLevel account, and no matter what I do, the second one will not fire.I have tried moving it, putting it behind a time delay, even switching to a second request URL with a separate webhook URL from GoHighLevel.No luck at all.Does anyone have any idea what might be going on or what the solution might be?Thanks in advance!Justyn

Post content:Hi everyone,I’m running into an intermittent delivery issue with ManyChat API and would really appreciate some insights from the community or the ManyChat team.Setup Platform: Facebook Messenger API used: POST /fb/sending/sendContent Message type: Image + text + quick reply API is called from n8n HTTP response from ManyChat: success / 200 OK Subscriber ID is valid and active The issue In the morning, everything works perfectly: Flow runs smoothly API sends messages successfully Users receive image + text as expected However, in the evening, delivery becomes unreliable:

Hi there, Manychatters! Quick question! Is it possible to connect two Instagram accounts under one ManyChat account?

Hello! All incoming Instagram contacts are displayed as “Unknown Contact” in ManyChat, even after reconnecting Instagram very recently. The bot receives messages and shows the status as “Subscribed”, but the Instagram User ID is not passed, so every user remains “Unknown Contact”. Every new DM from Instagram appears as Unknown Contact. No username, no profile picture, no IG user data. Conditions “Follows your account” always return false. The issue persists even when testing from different Instagram accounts (non-admin accounts). Instagram was connected to ManyChat today, but the problem continues. What I’ve done already: Reconnected Instagram to ManyChat Tested with 3 IG accounts Verified permissions