General Q&A

As title says our account got banned for nothing, when prompted to login or connect with facebook business portofolio, it asked for website and there it said you can add any social media url if you don’t have website, and we added our Instagram url. Now after 2 hours from creating whatsapp it got banned for violation. Check Screenshots below:  

I have a pro account for IG, and somehow I’ve created a separate (free) account for my business FB page - how do I integrate the FB page into my existing paid IG Manychat account?  

How do I make the lead receive a notification when I send a message on instagram?I noticed that many leads leave a comment but don’t read my message — maybe they don’t even get a notification about it. How can I fix this and make sure that people who don’t follow me receive the automated messages in their main Instagram inbox?

Hello ManyChat Team, I hope you’re doing well. I recently subscribed to the Pro plan ($15/month), but I noticed that my latest invoice was over $60. I understand that the price may vary based on the number of contacts, but I would like some clarification on how this is calculated. Which contacts are counted in the billing? Is it based on followers, clicks, or the number of automation messages sent? How exactly is the cost determined as contacts increase?  Also, I have another question regarding automations. According to the plan description, automations should work on Facebook and TikTok, in addition to Instagram. However, in my case, the automation only seems to function on Instagram. Could you please let me know how to properly activate or connect automations for Facebook and TikTok? Thank you for your help and support. Warm regards,Eliane Jean-Claude

Hello,Could someone please share screenshots of the process for sending a WhatsApp template via LiveChat? The official ManyChat article only includes one screenshot, which just shows an icon in the text area.I would like to see the following steps: How to find and select a specific template. What the template looks like when selected (including the attachment in header, variables, and buttons, if possible). How to customize the template (e.g., adding attachments and filling in variable values). How the sent template appears in the chat. Thank you in advance for your help!

I want to use Manychat for auto-replying to comments, but without sending a DM to the commenters. The auto-reply should be based on a preset reference.

I’ve been having recurring issues with message templates not getting approved whenever I use the "First Name" variable (especially when it’s the first word in the message). When I submit it for approval, an error message appears — but it doesn’t specify what the actual issue is.Has anyone else experienced this? Do you know if it’s a bug in Manychat or a restriction from Meta? I couldn’t find any information about it.

Could you please explain why the WhatsApp Templates Flows feature is not yet available for use?

I’ve set up a “comment to DM” automation in Manychat. A follower commented under my post, but I found out the comment has slight difference from the keyword trigger I set, so the comment and DM wasn’t sent to him automatically. I then mortified the keyword in Manychat, since the comment has already been posted under my post, can I re-trigger the automatically, and send back my comment and DM to that follower? Or must I manually send the info to him?

Is there a way with manychat where you can setup an autoDM bot that DMs every new follower on Tiktok? 

Hi,How do you qualify your leads with Manychat?We sell an all-terrain mobility vehicle starting at €18,000, and our viral videos are bringing in lots of leads through ManyChat—both from comments and new followers. The challenge is, many leads aren’t qualified due to the high price point.For high-ticket lead generation: do you ask your qualifier questions before or after collecting the email? What have you found works best for filtering out unqualified leads without losing good prospects?

I’m running into a problem with overlapping automations in ManyChat and would love your advice or best practices on how to solve it.Here’s my setup: I have several automations that include Smart Delays (e.g. 1–3 days). Sometimes a user triggers a new automation (for example, via another entry point or keyword) while the previous one is still running. As a result, both automations continue in parallel, which creates chaos — they might receive mixed messages or conflicting content. What I would like to achieve:👉 Whenever a new automation starts, I want all other currently running automations or sequences to stop automatically.Basically, the user should only ever be in one active automation at a time. Questions: Is there any built-in way to automatically

Hello,  Im using Manychat to Dm people that comment in my posts. during this conversation it ask for people emails to get a link.  im trying to figure a way to automate to have this emails send to a spreedsheet.  im using the suggested automations. 

Is it possible to personalize the message based on the specific ad that brought the person in as a follower?

Hoje ocorreu um problema no processamento do nosso pagamento da assinatura no cartão de crédito que estava com pouco saldo disponível. → Após a liberação do saldo e nova tentativa com sucesso, se perderam as conversas e não registrou nem nos logs quem tentou entrar em contato conosco ou muito menos as conversas na aba de chat ao vivo após a reativação do serviço.. Ao verificar na aba de Logs, nem mesmo o nome do cliente/inscrito ou whatsapp de que tentou entrar em contato foi registrado, nem tão pouco entrou na aba do chat ao vivo após a reativação do serviço, o que impacta por não sabermos quem tentou entrar em contato nesse período..  Your WhatsApp incoming message wasn’t received. Nesse caso, ficamos as “cegas” esperando os clientes chamarem novamente? Alguém já

I recently activated one automation that if someone comments “10k” they will receive a link in their DMs. However, it is not working for any of my followers even tried it myself using my other account it did not work. Have set this automation for the first time. Please help as i’m new to this. 

Hello everyone,I am new to this and I’ve been trying to set up a sequence to target contacts that haven’t been back in touch after a first inquiry. I segmented them using tags and subscribed them to a sequence. I then made a sequence with a first message that you can see attached. When I check the conversation I see a notification saying the message was sent, but when I check through my dms I don’t see any message sent. The sequence stats also don’t show any message sent. I am confused and wondering what is it that I’m doing wrong.Thank you for your help :)  

Hello! I am trying to set up the “Auto-DM links from comments” for IG, when I selected “comments on a specific post or reel” from the dropdown menu, “You haven’t posted anything yet!” appears even though I have posts/ reels on my IG account. Would appreciate some help, thank you!

So I have 4 different Instagrams attached to my Facebook, all paying individually to Many Chat for the Pro service.  I’m having an issue with the New Follower automation not working on all accounts simultaneously, just working on one account at a time.  How can I fix this?

Hi there,I am trying to set up a workflow for the new say hello to new followers I am following a YouTube that Flodesk put out with Steve Mallor and at the 3:28 mark he shows a Flodesk action where he has multiple Manychat Custom Field, which I have already set up, but for me even if I go to Custom field drop down I can only add one. Can someone help.Here is a link to the video:  

Hello! How do I access the “User Follows Your Account" beta feature? I saw this feature on the client page, but I don't see it in my account.  I really want to get access to this beta version!  

Hi everyone! 👋I’m experiencing an issue with my ManyChat + Instagram integration, and I would really appreciate your help or confirmation if others are facing the same.🧩 The problem:I have a paid ManyChat account connected to our business Instagram profile (Unicorn Baby).Everything appears correctly linked: Instagram account → Connected under Integrations Facebook Page → Full Control access for both admins Instagram Messaging permissions → active However, when I try to create an automation, there is no trigger for “Instagram: New Follower”.Only the following Instagram triggers are available: Message Received Story Reply Post & Reel Comments There’s simply no option to trigger an automation when a new user follows our ac

Hey- I currently have IG connected, and am trying to add my FB Business Page. When I go to settings > Channels > Facebook Messenger, my business page pops up right away and it already says “Connected” in gray. But in my home page and everywhere else it only shows 1 channel-- my IG-- and I can’t create automations for the FB Business Page.  I’ve tried disconnecting and reconnecting Facebook. I went into Meta and made sure that my page is in fact a Business page and also put it under a Meta “Business Suite”. In Facebook Settings, I see that ManyChat has permissions… but seemingly no meaningful access within ManyChat.  Any advice?? TYIA.

Hello, I created a manychat profile for my personal social media accounts and used Facebook as a login method. But I have not been active with this. Now I am working with someone where I created a new instagram account and new manychat profile connected to a gmail login, I have subscribed on this account. The new instagram account is connected to my facebook profile so when I try connecting this new instagram account to the new manychat profile, it automatically redirects me to the first personal manychat profile I created. I tried deleting the personal instagram and Tiktok accounts I had connected so I have no accounts linked but facebook is still linked as a sign in method.How do I delete my original manychat profile so that my facebook is unlinked to any account? When I try clicking the manychat logo top right to take me to settings, it just takes me to the page where I have to select an account to add.  I found this link in related topics b

Invalid Payload JSON” When User Sends a URL (Instagram → Webhook)I’ve run into an issue with my Instagram + ManyChat automation that sends user messages to an external webhook.Everything works perfectly when the user sends normal text messages,  but when the message contains a URL, the automation fails and logs this error:Level: error Description: Invalid payload json Type: External Request Processing Events Here’s the payload I’m sending to my webhook:{ "userId": "{{user_id}}", "first_name": "{{first_name}}", "message": "{{last_input_text}}"}And the error only appears when {{last_input_text}} includes a link (like https://example.com).