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General Q&A

Any questions you have about using Manychat.

  • 3,700 Topics
  • 7,755 Replies
3701 Topics
Albert vN
Albert vNUp-and-Comer
asked in General Q&A
qr code not working

Is there still a oroblem with QR groeth tool not working. Takes you to messenger app but does not start the flow?

251
VeronikaPMS
WildStyle
WildStyleUp-and-Comer
asked in General Q&A
How to use my ChatGPT account?

I connected my ChatGPT account in Integrations. How can I use it? AI steps don’t show any difference.Also, what language model is used by those AI steps?

303
rogerioaraujo
SZ1122
SZ1122
posted in General Q&A
Connecting manychat and n8n

Hello ManyChat Community,I’m encountering an issue where messages sent to my ManyChat workflow via webhook (from n8n) preserve line breaks (\n), causing formatting problems. For example:Input:json"message": "line1 \nline2 \nline3?"Current Output: Displays with unwanted line breaks.Desired Output: Should display as a (single line).I’ve tried: Using replace(/\n/g, ' ') in n8n’s Function/Webhook nodes Enabling Raw Body and First Entry JSON Testing with escaped (\\n) and unescaped line breaks But Manychat still doesn’t accept the format and breaksHas anyone resolved this or found a native ManyChat setting to auto-remove line breaks? Any insights would be greatly appreciated!Workflow Context: Webhook → n8n (transformation) → ManyChat API Goal: Cleaned message delivery to users.

982
Raquel C
Manychat Team Member
North 40 Land
North 40 Land
posted in General Q&A
Trigger Isn't Triggering

Working with support but thought I would ask here.  I have gone through the FAQ and help desk documents.  Followed the outline, and still same issue. We are setup as a professional account, both FB and IG.  For some reason the automation trigger just wont trigger.  Has anyone come across this and found a solution?

171
Fabio Gaulke
itsalishadesigns
itsalishadesignsUp-and-Comer
asked in General Q&A
How can I set Automation to Like reply of stories in Auto comment Reply automation

Hi,I have seen many people use this and like the message of story with keyword sent by me and then send automated response, it feels very human and more natural. they are using manychat How can I do the same ?

182
itsalishadesigns
max
max
asked in General Q&A
how to turn off public replies on commenter

hey guys I wanna know how to turning off the public comment replies , Instagram restrict or ban my commenting because of so many replies  I didnt find any switch to turn offI can only turn off trigger not Public Replies on comments thanks  

161
Fabio Gaulke
Mr Mie
Mr MieUp-and-Comer
asked in General Q&A
Im stuck here please help.

i already integrate my chatgpt assistant with manychat whatsapp. i can ask questions, get threadid, runid, and everything working fine. but the issue is, i cant display the output from chatgpt. i can see from the test response, but i cant parse the response. i tried data[0].content[0].text.value. from data[0] to data[4] but i still cant display the answer. i can see chatgpt already reply with the correct answer. please help… { "object": "list", "data": [ { "id": "msg_DfATGD9Gwz590OK7XJjZ0je8", "object": "thread.message", "created_at": 1744858952, "assistant_id": "asst_na77EDjzrp5CD0ldm1Thty2v", "thread_id": "thread_0lHAVCmo5Nxdc3B7X5Y4cx8X", "run_id": "run_Hk4RGaRVmy5E2ddOt70Z4kGt", "role": "assistant", "content": [ { "type": "text", "text": { "value": "Okay bro, jom kita kongsi info pasal potassium (kalium) kat pokok.\n\nPotassium ni memang memainkan peranan yang padu dalam pertanian. Ia membantu dalam ba

251
rogerioaraujo
Jef
Jef
asked in General Q&A
Get subscriber id by API

I’m doing an connection between my Landing Page and Manychat to create the contacts and starts a flow with it. The problem is: I can create the user with the endpoint: /fb/subscriber/createSubscriber, but if the contact is already in my manychat contacts base i can’t get a response from manychat that gives the subscriber id.Doing a get request by number like this: https://api.manychat.com/fb/subscriber/findBySystemField?phone={{phone_number}} it does’nt return any data about the user, even in the test on: https://api.manychat.com/swagger#/

45210
Gustavo Boregio
Joeybacs
Joeybacs
asked in General Q&A
like to dm

Anyways I can set up many chat with or without another program to trigger auto DM with a “like”? On Instagram post, reels and stories 

61
rodrigo_silvano
ashraf_ahmed
ashraf_ahmed
asked in General Q&A
how to use my Wallet funds to activate my Subscription

I accidentally charged the wallet with an amount larger than necessary. Can I use this amount to charge the monthly subscription?

101
rogerioaraujo
MandyBrookeOfficial
MandyBrookeOfficialUp-and-Comer
asked in General Q&A
Reconnecting My IG after Changing Password

Trying to troubleshoot - I had to change my IG Password this weekend and reconnecting ManyChat has taken me more time than I care to admit.  None of my automations are working no matter how much I refresh my persmissions, edit my meta suite, and all the ManyChat instructional videos I’m finding are too old to help (My screen looks completely different than what they’re showing).  I tried re-doing my automations, still nothing.  ManyChat has no customer service so I’m at a complete loss of what to do next.   I’ve been at this for hours. 

283
Fabio Gaulke
Choepner29
Choepner29
asked in General Q&A
Instagram Comment Automations Sending for Some But Not Others?

Hi, there! I’m using the Auto-DM Links from Comments feature and it’s sending responses/links to SOME of our users, but not all? Anyone else had this? Any fixes? **Yes, we have refreshed permissions. ;) 

251
Fabio Gaulke
sivanhabibi
sivanhabibi
asked in General Q&A
forget account many chat to connect my page inst

Hi, I’m trying to connect my Instagram account to ManyChat but I get a message saying it's already connected to another account. I don’t have access to the previous account. Could you please help disconnect it? Instagram username: ​ @sivan__mobile

151
Fabio Gaulke
BlueCollarIce
BlueCollarIce
asked in General Q&A
Export Instagram Comments

Hello I ran an Instagram Raffle contest where people had to comment on the post. Is there any way to export all the comments to a .csv file?

301
rodrigo_silvano
Lauren George Fitness
Lauren George Fitness
asked in General Q&A
Sending DM's for a word I do not have listed as a keyword

Manychat has been triggering a DM automation every time someone comments the word “good” on any post (which you can imagine is a pretty common word). I never set up a DM trigger using that keyword and have searched my automations at least 10 times and it doesn’t show any trigger with that keyword. It is triggered at least 10x’s a day at looks extremely unprofessional. Does anyone have any idea of how to stop this from happening or how to actually get a hold of Manychat customer service? Thank you!

81
rodrigo_silvano
lcg
lcgUp-and-Comer
asked in General Q&A
How to continue automation after website was visited

Hi, We want to trigger automation from comments for people to receive a “pre-save link” for music release. Once pre-saved, we want to resume automation. How can we achieve this in a workflow? Thanks in advance

101
rodrigo_silvano
timt
timt
asked in General Q&A
Custome Variable not displaying content

When using a custom vairable to hold a simple string it fails to be displayed in a message or be picked up when sending it a a field to Aweber as part of a signup process via a webhook to Make. As can seen, the variable MainlyAnswer is set to A, B or C and passed to the SendMessage (and on to the webkook). When running in preview the message shows the internal name {{cuf_12545289}} not its value. This is also displayed when using the variable in the webhook json field. How can I get the variable content to display?Thanks Tim 

141
rodrigo_silvano
D
dical7
asked in General Q&A
Instagram DM Lists and Post-Purchase Update

Hello everyone,I was reading in the Community post. Are Instagram DM Lists completely gone?I have a 2 steps flow. First step is about getting a product, e.g. an ebook. Second step is about providing feedback. The second step should automatically trigger after 7-10 days. Did I get it right that this is no longer allowed? Do I have to contact the customer personally in chat and ask to trigger the feedback flow, e.g. with a keyword? 

211
rodrigo_silvano
Rounakji
Rounakji
posted in General Q&A
Manychat AI STEP:- "NEXT STEP" wont trigger

Hi fellows, I have found that the Next Step after AI Step never gets fired. I have read the documentation about it but it doesnt explain about the next step after AI Step. In my case, People are engaging and chatting with AI perfectly fine but at the end of each message from AI, the person should get a link or button to continue to next step or start another automation. I have tried asking the AI Step in GOAL and in CONTEXT to continue to next step but it does not. I have even tried asking the AI Step to do this by adding a separate task and it did not work. Check attached screenshots. Is there any workaround to this? Note that I have also tried asking AI Step to send a button to the reader; on clicking this button, the reader should get redirected to my Automation but the AI Step generated a button that redirected to a phone number 000000000 and tried to start a new chat. Which also does not help.  

1012
AleAlta
wellinton schabarum
wellinton schabarum
asked in General Q&A
what this happen in first time that the contact answers me?

what this happen in first time that the contact answers me? There are two bottom but they do not appear. 

121
rogerioaraujo
Yogendra
YogendraUp-and-Comer
asked in General Q&A
Contacts to a sequence but not working

Hi, i’ve a number of contacts and i try to add some of them to a sequence: than in the sequence there is a message with a link to an event (these contacts previously asked to be informed via DM about the event in the link).The first person i added to the sequence for testing received the message and everything was fine… but after i added other contacts to the sequence I had few issues:1 - only 10 contacts were added over the more than 50 i added with bulk action2 - none of them received the planned messages3 - there is a “processing window” that is idle… and seems it does not work…can you help me? what am i doing wrong? 

6711
rogerioaraujo
jhowel03
jhowel03
asked in General Q&A
error having trouble connecting my TikTok

I get this far and get an error that says something went wrong. I have did all the troubleshooting  

282
Fabio Gaulke
dandaya
dandayaUp-and-Comer
asked in General Q&A
"If Message Does Not Contain" keyword filter is not working

Hello, the "If Message Does Not Contain" keyword filter is not working. It does not save or update when I use this trigger.  Is anyone else experiencing this? I badly need this for my automation because it is too hard to predict all the keywords for some of my automations.  Am I missing something?  Any advise would be much appreciated.

859
NGoro
tutor25
tutor25Up-and-Comer
asked in General Q&A
how to change whatsapp phone number?

when i signed up for manychat, i selected a USA phone number since my country (singapore) was not available. on the sign up page it said i can change my number later on after sign up, however i do not see this option in the settings? 

1455
kairos
MiriamBmby
MiriamBmbyUp-and-Comer
asked in General Q&A
Send question and response from AI Step to webhook

Hello,I use AI chat for Whatsapp.I want to send user/bot reply  to webhook.It is possible? thanks you

929
Mr Mie
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