General Q&A

Hi everyone. I’m new to using this tool, and I am having this problem that I haven't been able to fix by myself, so I think it might be something else. My Instagram comment automations are not working properly.  Comment triggers fail or behave inconsistently … is someone else having this issue, or is it something I might be doing wrong?

My “message contains” automations are triggering (not sure if running correctly) , but unlike post or Reels reply automations, which have a high CTR, all of my “message contains” automations show CTR as N/A. Why does this happen? Is there something wrong with them?Here how it shows:Here the start of my automation (i guess all the 72% of CTR came from “User comments on your Post or Reel”): Is this right?Or when user sends a message the first step automatically bypassed?

I’m currently using facebook ads to get leads on my ai agent for booking experimental gymnastic classes. Some contacts send a message, but manychat doesn’t compute it, resulting on my ai agent not replying (because it has 0 inputs). But, checking on my phone, i can see the leads messages. I’m adding images to the post, so you all can have a better understanding of my issue.manychat view whatsapp view 

Hi everyone,I wanted to share my situation here and see if anyone has faced something similar.Over the last month I’ve built a complete end-to-end Instagram DM automation funnel in ManyChat — not just a simple “DM me X for a freebie,” but a qualification system that:Asks structured qualifying questions, Applies conditions to decide whether I or my team should get on a call, Routes people into different Calendly links depending on their answers, Follows up with 3+ custom triggers based on their responses.Basically, it does all the heavy lifting of qualifying leads inside Instagram DMs — so neither I nor my team need to spend hours managing messages manually. I designed this flow myself, thinking through every logical branch, and for the past 20–25 days it worked beautifully: I was getting 100+ DMs per day and closing 15+ calls, all without touching my inbox.But since the last two days, it has stopped working com

Dear all, despite I can use and link correctly manychat to my instagram account, it seems I cannot do the same with my FB messenger as I need to use the automation on both.When I go on settings and then I need to select my page which is OneforallOrbassano, but as you can see in the image the button to connect is grey and say only FBPAGE ADMIN che get access.. I’m confused...I’m already a FB admin.Can anyone help me please?Thank you  

Hi everyone,⁣⁣I want to share how I solved the “Update Permissions” issue — the one where you can’t log in with your Instagram account and can’t connect the “Say hi to new followers” automation.⁣I also tried the suggested workaround (editing the URL by replacing “IG” with “FB”), but it didn’t work for me.⁣⁣In the end, the only method that actually fixed the problem was this workaround:I added a second Facebook account (from a friend) as a “person” inside my Business Manager.⁣ I assigned my Instagram page as a “resource” to this second Facebook account.⁣ I logged into ManyChat using this secondary Facebook account.⁣ From there, I connected my Instagram page to ManyChat.⁣ This finally allowed me to complete the “Update Permissions” flow, which was impossible to finish from my main account.⁣After that:⁣I activated the Pro Trial

BonjourJe me permets de vous contacter car je n’arrive pas à relier mon compte Instagram à Manychat.Mon compte facebook est relié mais pas mon compte IG. Un message m’indique “ changez d’instagram pour continuer avec une autre compte ou demandez l’accès au propriétaire...” mais c’est moi la propriétaire. Du coup je suis bloquée et les messages affluent et je ne peux plus gérer en directMerci d’avance pour votre aide précieuse! English: Good morningI can contact you when I arrive to review my Instagram account on ManyChat.My Facebook account is based on my IG account. A message tells me to "switch to another Instagram account or request access from the owner..." but I am the owner. As a result, I'm blocked and the messages are flooding in, and I can no longer manage it in real time.Thank you in advance for your valuable help!

I'm trying to connect this new automation on Instagram, but it's not working.A window pops up saying “Update your Instagram permissions to say hi to new followers.” When I click on the “Update Permissions” button, the business.facebook.com login page opens. I can't log in through Instagram; it kicks me out and says “You cannot log in to Instagram using this account.” Logging in via Facebook simply redirects me to the page I was on before.Please advise how I can grant permission and connect this automation.PS: This is a Meta company page, and I am the manager. All other Manychat features work without any problems. 

Hi, Ive updated my permission however it kept on asking for the same request when im trying to set up auto message for new followers.  When i click update permission it just keeps looping me back to the same page.  Thanks

I tried setting up Follow to DM automation in ManyChat.I followed all the steps in the AI help bot.It didn’t work even once.Now when I go back to the automation, I see this message:“This feature isn’t available for your Instagram account. Follow to DM isn’t available for your Instagram account. This feature is currently in beta. Access is controlled by Meta and can vary by account.”At this point I’m not sure what to do next.Has anyone: Run into this beforee? Got access later (and how)? Switched to a different DM trigger that actually works? Appreciate any help🙏

Hey everyone!I’m running into a weird issue with my automations. I’ve set “Delete Contact” as the final step (both as the next step and as an additional action) in all my flows, but it seems like the contacts aren’t actually getting deleted. It’s so annoying having to go in and delete them manually every time. 😫 Has anyone else run into this or know what I might be missing?Any tips or workarounds would be super appreciated! Thanks in advance! 🙏

Hello,None of my automation is working. I have made sure I have all correct permissions, I reset permissions. The support chat sucks and I can’t open a ticket. This is so frustrating. What do I need to do to get this working?

Hi everyone,Quick question about Instagram comment-to-DM automations.When someone comments, ManyChat tries to send a DM, but for some users the message fails because they don’t accept DMs from non-followers.Is there any way in ManyChat to: detect if a user can receive DMs, or prevent sending DMs to accounts with closed DMs? If not, what’s the best practice to avoid delivery issues and spam signals?Thanks!

Hey everyone! Need help with Opt-in automation in Telegram. Attached screenshot how it looks right now. Can't understand what is the issue with my automation. It works in Preview mode, but not in live. The issue is that when I start the bot, it doesn't respond. Tried on different devices, no difference. Thanks if someone can say what's the issue. 

Hi there! I saw Natasha’s post on the 4 changes to make in your many chat funnels https://www.instagram.com/p/DTOT6JJCUPQ/?img_index=8&igsh=OWRubDB3NWNpc3Y5  I’m wondering how to do to step 3 and 4 with my current funnel. Currently my funnel asks for name first and then email, how do I change that?Also, how do I do step #4, where I give them the freebie even if they don’t want to share their email? Would I need to tweak my current ending? I used the Additional Many Chat DM Funnel from this tutorial to create my current funnel: https://school-of-bots.notion.site/18284c0a7a0b8056aaf3febfd

We have an account with ManyChat through our Instagram and we would like to also have it connected to our Facebook messenger. Our Facebook and Instagram are connected through Meta. We are just posting on our Instagram, which then auto posts on our Facebook, but we want the auto dms we set up to also to send to our Facebook users as well. Is there a way to do this, without having to pay for an additional account? Also, why can’t I find a way to talk to a customer service rep. on ManyChats when we are paying for this service??? 

Hi there, Ive set up Many chats native “When someone new follows you” automation however it does not seem to be working. “runs” are appearing but no CTR, sends or clicks. Is there anything that may be preventing this flow from functioning?Thankyou.Luke.

I have been trying for days to get someone to contact me! I need to enter a online call with a human being so that I can feel comfortable with dealing with manychat! 

I have every thing set up all other automations work fine. But it will not connect “Follow to DM” and comes up with the message “ it isn’t available for your Instagram account. This feature is currently in beta.”I checked other conversations and Raquel C (Manychat Community Manager) said 2-mths ago that…  “this feature is now available for all users”. I used the instructions here » https://community.manychat.com/product%2Dupdates/turn%2Devery%2Dfollow%2Dinto%2Da%2Dconversation%2Dintroducing%2Dfollow%2Dto%2Ddm%2D7628 and it still didn’t work? Any thoughts? Help?

I’ve made an automation for a client using her account. When I comment on her post from my own account, it works perfectly.But when I use a different Instagram account, nothing works. That means her clients don’t get their info.We’ve already reconnected Instagram a few times. We’re paying for a Pro account.I still don’t know what’s causing this, and I need help.

Hi all,I’ve noticed an issue with the ManyChat mobile app: when a customer sends an image with text (caption/message), the app only shows the image. The text doesn’t appear unless I check the conversation on desktop.It’s pretty inconvenient when replying on the go, and it feels like something that should be a quick fix.Is this a known issue? And is there a fix planned, or any workaround in the meantime?Thanks!

Comment to DM automation is not working on trial reels. Any recommendations on how to fix that?

 I'm trying to find a template to create a new automation in Many Chat, but I don't see the template to redirect customers to your website.  Has it been replaced with another template? 

Hi! My IG (@dcmoms) has people directed to a link on my website (I have double checked it a lot), but Manychat is sending people the link to my facebook page instead. What am I doing wrong?! This started a few days ago and hasn’t been corrected. I have personally been DMing people the correct link. Thank you for any help! https://www.instagram.com/p/DTdGbs4jiSK/

I want to connect Facebook Messenger with Manychat, but there seems to be a problem with the connection.If I go to the settings and click on “messenger - connect”, I see the correct page to connect (I also have the necessary permissions), but I cant connect it, I can only send a connection request for the page to another page admin. Why is that?I also tried to reconnect the facebook page with manychat but as soon as I go to the connect-window for facebook messenger, the button says “request send” and “ Your request is pending XXXXXXX`s approval. They can easily access it in their Email inbox or under the account`s Settings → Team Members.”.The request however was never send or received by the account in question, but I cant pull the request back or resend it.