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General Q&A

Any questions you have about using Manychat.

  • 3,038 Topics
  • 6,045 Replies
3039 Topics
ramirogiri
ramirogiri
asked in General Q&A
Need Help with AI ending of funnel - How can I Label people who needs human attention to be easily acesible?

Good afternoon from Buenos Aires, community!I’ve been improving our AI CHAT BOT to the point that it’s working REALLY well. But i Have one problem. I can’t find an effective way to label the chats of people who NEED a human attention to resolve a problem or question. This is the most common sense solution i’ve found to implement, but it don’t seem to work well. In synthesis what I would need to do is: When people chatting with AI say the world “TALK TO / HUMAN / PERSONA”, [or it would be even better if AI recognized the situation] send that chat to a label to be more easibly found by our representatives.  Hope someone can help me and thank you very much in advance! 

231
Fabio Gaulke
cenz5209
cenz5209
asked in General Q&A
How to follow-up with those who didn't click comment reply message?

I lose a lot of leads on Instagram, because their message is not being delivered to their DMs - they just see a blank message.To make this situation better, I want to send a follow up DM if they didn’t click on the ‘comment reply message’s button after 5-10 minutes.How can I do that is this even possible? Thanks.

241
Fabio Gaulke
Victor
Manychat Team Member
VictorManychat Team Member
posted in General Q&A
[RESOLVED] Instagram Comment Trigger responses with buttons may be delivered as blank DMs

Update Sept 16: This issue has been resolved Hi Manychat family,Private messages are being delivered as blank or not showing up in DMs for some of the IG users. This issue is beyond our control and requires intervention from the Meta team. We are looking into many similar reports at this time and have already escalated this issue directly to Meta. Please be assured that we are actively monitoring the situation and seeking a resolution.You can check our Status Page for updates about this issue: https://status.manychat.com/

187517
jasonmurray
asgerlaursen
asgerlaursenUp-and-Comer
asked in General Q&A
Sequnces not working

Hello Fellow ManyChattersI am trying to set up a sequence for my coaching clients.After a session they subscribe to the next sequence in their 12 week program.I want my bot to give them inspiration through out the day (2-3 messages a day) I have created an automation with a few added smart delays - so it is all in one automation pr. day.The client subscribes to a Messenger List and to the sequence - and all looks good - I think.But nothing happens - that is - no message is sent to the client at least.I can see in the chat with the client that the sequence is running, and the smart delay is triggered  - but no messages are coming through.Any ideas, hits or input - maybe I am missing something the is preventing the messages to come through?  Thank you dearly for your answers Asger

915
Joren Wouters
Courtney Grandi
Courtney GrandiUp-and-Comer
asked in General Q&A
Manychat lingo for New Users

I have read the entire Manychat Commumity intro with a great description of the ins and outs of ManyChat.  I don't understand most of the lingo.   Is there anyone who could help me decode the language being used?  4 days ago my auto-reply was set up and worked once.  Now, nothing.  I feel in over my head...BIG time.  lol.  please help 

173
Gustavo Boregio
Gabrieloliviera
Gabrieloliviera
asked in General Q&A
Inscrição instagram, como inscrever contatos de outros países?

Estou tentando criar uma sequência em que o lead se inscreve no evento pelo Instagram e em seguida recebe a confirmação via whatsapp, porém não estou conseguindo captar leads que tenha números estrangeiros.

131
Gustavo Boregio
Apurva
Apurva
asked in General Q&A
Manychat Wallet Balance check

How can I set up a wallet balance check on my ManyChat account?I do not want to set up auto-fill wallet since Indian Card policies create a problem and then the card gets blocked.Looking to set up this with an API Call or Email notifications, etc.Any ideas?

151
Gustavo Boregio
Rii
Rii
asked in General Q&A
Marketing Automation - 509/2500 contacts used

Hi everyone, I noticed that my Marketing Automation plan shows 509/2500 contacts used, but I don’t actually have that many clients actively engaging with my bot. I suspect it’s counting all dialogs, including those that don’t involve the bot directly. Is there a way to adjust the settings so that ManyChat only tracks or counts conversations where the bot is actively interacting with users? My goal is to avoid unnecessary contact usage for manual or non-bot conversations. Any tips or solutions would be greatly appreciated! Thanks in advance for your help!

181
Gustavo Boregio
A
anbtbUp-and-Comer
posted in General Q&A
Card URL Shortener is not disabled in WhatsApp bot

Good afternoon. Help please, manychat in my WhatsApp bots always shortens links, although in the settings it is forbidden. 

141
Gustavo Boregio
aa9880
aa9880
asked in General Q&A
Manychat not sending DM

Hello, I have an automation set up the same way I set up a prior automation that had no issues. But now this new one isn’t working.It’s set up to send a DM once someone comments with the trigger word. The first DM prompts them to reply to the DM, then the second message sends them the link.I’ve tried two separate automations and both are getting stuck - it only sends the first DM but not the second once they reply.I did this same automation last month and now it’s not working. Any ideas?

241
Gustavo Boregio
yonatan.langer
yonatan.langerUp-and-Comer
asked in General Q&A
Automation sent message but doesnt get delivered

Hello, I have a Facebook add, connected via Make.com to ManyChat. And there an Automation is supposed send a Whatsapp message to the Leads after a tag was applied (which happens through make.com).The automation shows that it ran 3 times, for the three leads that I tested. I tested the first message to be a template or regular whatsapp message. But in both cases the receipient didnt receive the message. But in ManyChat it shows as sent.What can be the reason?Yonatan

241
Gustavo Boregio
kaleem
kaleem
asked in General Q&A
not able to automate

I am using many chat from last 30 days not i am trying to automate my instagram comment automation. Now its asking for me to upgrade to pro. I have also cleared all my contacts please help. 

151
Gustavo Boregio
thetha
thetha
asked in General Q&A
How to Auto Reply to Coments on Real and Post on Instagram

Hello every one,i cannot find a feature: Ai reply on comment oder post on instagram! Is this blocked by meta?

90
thetha
Daniel Mendoza
Daniel MendozaUp-and-Comer
posted in General Q&A
Greatings

Hello I am in charge of communication in an online store and I am interested in being able to offer the best possible service to customers when they contact us. Manychat has been an important tool for us and we hope to continue taking advantage of it by bringing AI-assisted bots into service soon. I am at your service. greetings

60
Daniel Mendoza
Jay English
Jay English
asked in General Q&A
Multiple ads....triggering the same automation :( need help

How can I get my manychat to respond differently on instagram when people click the ad. I have trigger words setup in the event that they send a dm. However in most cases they just click “learn more” and it sends a standard message to me, which trigger manyhcat to sent a certain automation. How do I get manychat to know...this is for a retreat vs this is for a session or certification etc. . Otherwise they all get the same message. 

160
Jay English
oneforall
oneforallUp-and-Comer
asked in General Q&A
impossible to connect messenger to manychat

Dear all, despite I can use and link correctly manychat to my instagram account, it seems I cannot do the same with my FB messenger as I need to use the automation on both.When I go on settings and then I need to select my page which is OneforallOrbassano, but as you can see in the image the button to connect is grey and say only FBPAGE ADMIN che get access.. I’m confused...I’m already a FB admin.Can anyone help me please?Thank you  

312
oneforall
cenz5209
cenz5209
posted in General Q&A
Asking followers to comment or send a dm which trigger works better for you on Instagram?

For a long time I’ve been asking people to comment a keyword as a call-to-action to get my freebie.But now, it feels like comments don’t really help boost a post’s reach anymore on Instagram.I’m thinking of changing my CTA to ask people to send me a DM to get my freebie instead.Do you think this would get better open rates and click-through rates? Has anyone tested this?    

361
Fabio Gaulke
JosMartinez
JosMartinezUp-and-Comer
asked in General Q&A
The Smart Delay isn't sending after 23 hours.

HI all. I’m new here and I’m so happy to set up many chat automations. I’m pushing myself to figure out all after the initial trigger. I set up a lead magnet (also on a FB ad). The first trigger is working and people are getting their first message. Then I want to send them an upsell after 23 hours. It’s the photo of me pointing in the middle. This one is not going out and also all else after it. Where can I fix this? Thank you. 

453
rodrigo_silvano
Vidimi
Vidimi
asked in General Q&A
Limit activities

Hello! I created a campaign and as a result of it I reached the limit of free contacts. I clear the useless contacts (250+) and now have around 730 but still my Free account is restricted. What can I do to continue using the free plan? 

281
Fabio Gaulke
mutherstudio
mutherstudio
posted in General Q&A
My automation is not live

Hi, can please somebody help here. I have a simple automation which isnt live even though I set it live. But when I go in the automation up on the left it shows that I can not switch it on. What kind of error is that?  

191
rodrigo_silvano
V
vinipetroli
asked in General Q&A
end trial and start pro

How do i force to end trial and start pro? I need to use api with no limits, i have already set my card info and tried to charge, but it dont seen to actual charge on my card and ends my trial and start pro account.  

191
rodrigo_silvano
Juan
JuanUp-and-Comer
asked in General Q&A
ManyChat Not Updating User Fields via External HTTP Requests

Hello Community,I'm experiencing an issue where ManyChat suddenly stopped updating user fields from responses to external HTTP requests. Here are the details:Issue: ManyChat is not saving the response value in the user field. Setup: Trigger: Keyword "tester" HTTP Request: Sends to a PHP script and receives a JSON response JSON Response Example: {"responseMessage": "Hello Juan, I'm here to help. Could you please provide more details about your query?"} JSONPath: $.responseMessage User Field: Chatgpt output Despite this setup working previously, it now returns an error: Response is null.Steps I've taken:Verified the server and response format. Tested with simplified static responses. Confirmed correct JSONPath usage.Has anyone else encountered this issue or have any suggestions for troubleshooting?Thank you!

1815
Gustavo Boregio
Kitipong
KitipongUp-and-Comer
asked in General Q&A
Facebook Ads menu and Facebook custom audience function disappear!

What happened to the Facebook Ads function and the ability to create Custom Audiences from ManyChat? Did ManyChat remove this feature, and if so, why? Does anyone have any information about this?

161
rodrigo_silvano
espanol_kichigina
espanol_kichigina
asked in General Q&A
Is it true that due to instagram updates from 1 Jan 2025 you can't write a code word or leave a call to action?

 Tell me colleagues, who knows how these innovations work in 2025? In my environment there was some panic in connection with this innovation and even one blogger was banned by Instagram for calling to leave a code word and get a bonus. And how to use Manychat now? Díganme colegas, ¿quién sabe cómo funcionarán estas innovaciones en 2025? En mi entorno hay cierto pánico en relación con esta innovación e incluso un blogger fue baneado por Instagram por llamar para dejar una palabra clave para conseguir un bono. ¿Y cómo utilizar Manychat ahora?

1131
Gustavo Boregio
LoriA
LoriA
asked in General Q&A
URLs not working in flow

Hello,I created a new basic flow. I added my URL to the button. However, the URL is coming back as page not found. I checked the URL on my browser, and it’s working just fine. So I changed the URL to a page on my website. Again, I’m getting the same error page. And once again, I checked this link in my browser and it’s working just fine. I’m not sure why it’s not working within ManyChat. Any ideas that may help would be appreciated

241
rodrigo_silvano
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