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General Q&A

Any questions you have about using Manychat.

  • 3,855 Topics
  • 8,090 Replies
3856 Topics
massimog
massimogUp-and-Comer
asked in General Q&A
Ho do I add a question to an an existing template

I’m starting from an existing template and need to edit fields . How do I add a question to the existing list?

344
massimog
Youngrichrooted
YoungrichrootedUp-and-Comer
asked in General Q&A
Why did they remove Ref URLs and Growth Tools?

Does anyone know why URLs and QR codes as a trigger went away. I can see just 4 months ago people were able to use them and this app is useless to me as only a social media tool.  I want to be able to get people on my list at networking events and speaking engagements and I don’t want them to find some random post and leave a comment just to do a quiz I spent time creating.  As we can see with TikTok all social media platforms are not promised to us and if one of them goes down our entire funnel can be broken. It feels like because they can collaborated with Meta they have changed the features to force you to only be on social media tool use them. I want the option to do both. I want to be able to text a link, include it in an email, create a QR code. Not everyone is on FG/IG and certainly not the other platforms. I focus on YouTube and putting a link in the description would be helpful since they don’t have DM options.  This is frustrating!

756
rodrigo_silvano
theowner
theowner
asked in General Q&A
BOT IN FACEBOOK MARKETPLACE

I cant use my bots in FACEBOOK MARKETPLACE, any idea, how to do it.

7072
harry3122
Frank V
Frank VUp-and-Comer
posted in General Q&A
Looking to hop on call with a manychat expert.

I’m looking to hop on a 30 minute call with a manychat expert, willing to pay up to $50. Let me know if you’re open to it. Thanks

293
Gustavo Boregio
leighton742
leighton742Up-and-Comer
asked in General Q&A
instagram not allowing manychat?

I have been using many chat for months. But today I got this notification. Is instagram not allowing stuff like manychat anymore? All i have is when people comment a word on my post I link them where to purchase the item.  

343
Gustavo Boregio
phils
philsUp-and-Comer
asked in General Q&A
What is the pricing for Marketing Automation Product after exceeding 500 contacts?

Thank you for any help. I see 500 contacts free. But what’s the pricing if we have 2,000 contacts?

7311
rodrigo_silvano
scott
scottUp-and-Comer
asked in General Q&A
POP UP ON AI

I’m trying to send a broadcast and when I go to schedule or send a pop-up to subscribe to AI keeps appearing trying to get me to subscribe every time I close it down and try to send or schedule it keeps popping up. I am now unable to send any broadcasts because of this

253
rodrigo_silvano
alessandroht
alessandrohtUp-and-Comer
asked in General Q&A
How Send via api msg model whatsapp after 24 hours?

How to send a message to the ManyChat API for WhatsApp.After 24 hours.I know it needs to be a Marketing or Utility template.But how do I send it via the API?I didn't find this in the documentation. sample text message.But I would like msg template after 24 hours.curl -X POST 'https://api.manychat.com/fb/sending/sendContent' \  -H 'Accept: application/json' \  -H 'Authorization: Bearer TOKEN' \  -H 'Content-Type: application/json' \  -d '{    "subscriber_id": 111111111111,    "data": {      "version": "v2",      "content": {        "type": "whatsapp",        "messages": [          {            "type": "text",            "text": "Hello World!"          }        ]      }    }  }' 

291
Gustavo Boregio
ambershaw
ambershaw
asked in General Q&A
People not seeing message

Anybody else keep getting DM’s from people that they aren’t seeing your message on their end even though you can see on your end???  I thought it was maybe because the person doesn’t follow me but I’m seeing it for people who follow me and people that don’t!  What’s the deal?

2207
mulberryandmoss
Outstanding Solutions
Outstanding Solutions
posted in General Q&A
How to disconnect Gmail from my Sign in options?

Manychat provides 4 different methods to sign in, but once connected to any method I can’t remove or disconnect it I need to disconnect signing in via Gmail how can I do it please?

4468
iAmAileenCom
Haru
HaruChat Surfer
asked in General Q&A
Facebook Ads Trigger – Message template JSON GT Opt-in not appearing

Hi everyone,I’m trying to set up a Facebook Ads Trigger in ManyChat by following the official guide here:https://help.manychat.com/hc/en-us/articles/14281372007196-Facebook-Ads-TriggerSo far I have: Created an automation and added my first message (with at least one Quick Reply). Added the “User clicks a Facebook Ad” trigger and activated it. Set that first message as the default starting step for Messenger. Saved, published, and made the flow live. However, when I go into Meta Ads Manager and choose Partner App → ManyChat, I never see the JSON GT opt-in snippet appear in the Message template section. It just shows a blank flow selector—no JSON code at all.Has anyone encountered this? What am I missing to make the JSON GT opt-in show up in my flow? Any advice or steps would be much appreciated!Thanks in advance,  

150
Haru
Pink Door Photo
Pink Door Photo
posted in General Q&A
Issues with non followers receiving automated DM

Have an automation in place to send 1 of 2 DM’s to people that comment on a post. One message includes a button with a link to an external site and works just fine. The second option is a message with quick reply options. It seems that accounts that don’t already follow us don’t receive this message. It gives them a message notification, and while on our end it looks like our message was sent, they have an empty DM.  Not sure if this is an issue with the automation, their Instagram DM limitations, or Instagram in general. Has anyone else had this issue or found a solution? 

9307
paularipol
Maria77777
Maria77777Up-and-Comer
asked in General Q&A
Run giveaways inside Manychat

I run a lot of giveaways and inside manychat I would like to say, you are entry 1 out of 100, 2 out of 100… etc.  something along those lines.  How would I go about doing that?  I was thinking I would have to use sheets, but cant figure out how I would pull the entry number.  Any help would be appreciated. thank you.  

81
Gustavo Boregio
a_mom_crushing_goals
a_mom_crushing_goalsUp-and-Comer
asked in General Q&A
I am new to automation - help?

When does this part get sent from an automation on instagram? I read possibly 24 hours?  ➡️Follow up to re-engage and build trust

495
rogerioaraujo
Mr DeaL
Mr DeaLUp-and-Comer
asked in General Q&A
Automatic replies to comments

Hello everyone, I hope you're well.I've set up automatic replies to comments on my Facebook posts, and it works well. However, after a while, I get blocked by Facebook because the comments are coming too quickly over a relatively short period of time.I haven't found a way to space out the replies by setting a waiting time between replies (which can be in blocks).I would really like a solution, please. 🙏🏾

683
Fabio Gaulke
uthmod
uthmodUp-and-Comer
posted in General Q&A
Main menu not showing

I have refreshed my connection, Yet my now automation and main menu does not show on my instagram account.I have spent hours constructing the automations.THIS IS UNSETTLINGPlease explain this.

222
Raquel C
Manychat Team Member
blasegrinner
blasegrinnerUp-and-Comer
posted in General Q&A
My automation is spamming

Hey guys, my automation is now sending it 4x times to 1 out of 4 people. Any got any trouble shooting ideas??? 

536
Raquel C
Manychat Team Member
paolafajardo
paolafajardo
asked in General Q&A
smart delay doesn't works properly to capture all messages

hi everybody, i’m trying to capture all messages with smart delay to give my IA all the context (this is ‘cause too much people write in many messages), so in the image below im trying to solve this with smart delay, but smart delay just save the first 2 messages if i write more than that the CUF “msg_parcial” not change  if anybody have a suggestion i apreciate that, thnks for ur messages

112
Raquel C
Manychat Team Member
MartinD
MartinDUp-and-Comer
asked in General Q&A
Can ManyChat automation trigger on Facebook Live Stream?

Hi - I’m new here.I’m trying to figure out, if a ManyChat automation can trigger in a Live Facebook Live Stream where people are commeting specific words example: “Send me link”, then the person is getting a Messenger message with the Link.Is that possible? :D 

293
Joren Wouters
Carl82
Carl82
asked in General Q&A
can't leave comment

Hi, in the ManyChat app, when it opens too many comments, the page gets reported and then we can't leave any more comments at all.Is there any option that allows it to automatically leave comments, but without overdoing it so that the page doesn’t get blocked?

262
Raquel C
Manychat Team Member
Innerwomanrising
Innerwomanrising
asked in General Q&A
Email Export

Hi, I’m on a Pro plan and have a flow that correctly saves emails to the system field. Users are replying with valid emails, but I still don’t see the “Export” option under Contacts. Can you check my account permissions or confirm what’s blocking it?

271
rogerioaraujo
Ricardo Ribeiro
Ricardo RibeiroUp-and-Comer
asked in General Q&A
Resposta na DM, mas nao está no meu Manychat

Alguém que fale portugues poderia me responder umas perguntas basicas antes de eu adquirir o produto? Estou com uma dificuldade… meu DM do instagram esta mandando uma mensagem de boas vindas, e isso nao está aparecendo na configuração do meu manychat. Isso pode ter sido fruto de tentativas antigas minhas, mas nao estou achando e nem sabendo procurar de onde configurei isso. Eu prciso remover isso antes de criar uma nova automação….  

516
Digitalmateus
Marc
MarcUp-and-Comer
asked in General Q&A
WhatsApp Forms

Hey there,i would like to know when the whatsapp forms feature comes to manychat? :)  

654
adolfow
nazaria arts foundation
nazaria arts foundation
asked in General Q&A
Educational course bot

We are running a pilot where we teach rural women in a hybrid manner for 8 weeks. The online aspect will be taken care by whatsapp bot since whatsapp has a great penetration in india. We would be using quiz as well and i think the default template works for us. Wondering if someone else has done similar bots that we can get ideas/tips from? Thank you:)

70
nazaria arts foundation
nazaria arts foundation
nazaria arts foundation
asked in General Q&A
Actual youtube links instead of shortened manychat links

We would like to send videos. The default video size is unfortunately only 14MB. So we decided to send YouTube links. But all YouTube links are converted to manychat URL shortener. I have disabled URL shortener. How can we send direct YouTube links so we get a preview in WhatsApp? Thank you:) 

60
nazaria arts foundation
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