General Q&A

Hello, I am linking a custom OpenAI Chatbot with my WhatsApp Business account to allow users to interact with the Chatbot via WhatsApp. I want the response to occur as soon as possible (ideally within a few seconds), but am having trouble doing this. I can have a trigger to communicate with OpenAI based on a WhatsApp message from the user but it must contain certain keywords, which is problematic since the user would always need to include a specific keyword (or one of three keywords). I could have it be a date/time based trigger based on the last time of interaction on WhatsApp but the minimum value I can put is 1 minute, when I’d prefer it be immediate or just a few seconds (10 seconds at the most) since waiting for for a response detracts from how effective the interaction is. Any suggestions for how to accomplish this would be greatly appreciated.

Hi ManyChat community,I'm really stuck on a frustrating issue with Messenger Ref URL triggers and would love any insights from you guys.My setup:Trigger: Messenger Ref URL with exact value "annons_kampanj" (lowercase, no spaces) Generated link from my site looks like this (example, real page ID removed): https://m.me/[PAGE_ID]?ref=annons_kampanj&fbp=fb.1.xxx&extid=usr_xxxWhat works perfectly:For me and internal test users: Flow triggers 100% of the time. Contact shows "Opted In through: Ref URL" and automation runs immediately.What fails for many real users (from ads):Contact is created → shows "Subscribed" and "Automation active" But "Opted In through" says "Direct" instead of the Ref URL No flow starts → users only see Facebook's default "Get Started" button (and when they click it, it does not show in Many chat, but I can see it in messenger app.) In Contacts: Automation is active (not paused), but the flow never executesWhat I've already tried:Double-checked trigger spellin

I’ve been planning to runs messaging ads using manychat on Instagram. I’m so frustrated that after trying every possible solution recommended by the support chatbot, I haven’t got a resolution on itIn return, it created a support ticket where there has been no response at all since last 3 days. I created a second ticket yesterday and still there hasn’t been any updateCan anyone please suggest what can be done? It is very disappointing that even after being a pro user, you cannot contact a “real person” from support who can give some clarity rather than AI generated responses.

Hi Support Team,Could you please help disconnect ManyChat from my Instagram account? I would like to link it to a new account. Ig @sigarumoaonorte Thank you very much for your assistance.   

I have a question, why are we not notified when Permissions need to be refreshed? Some of my followers did not get my Manychat message when they followed me. This is a bummer because I want to look and feel professional and have direct contact with my followers, now I have to go back and resend my message when they should of gotten the message the first time they followed me. This is what I pay for, but when the system fails why aren’t we notified. 

I have a csv file with ~600 Instagram Scoped User ID but when uploaded to facebook the list is “Ready” but I still can’t make a lookalike audience from it because the seed audience is too small. From meta documentation they say I need at least 100 Instagram Scoped User ID’s So how many do I need?   

Hey, I’m new to Manychat and Make.When someone sends us a DM on Instagram, I only get the contact_id and first name, but I need the username or scope ID to use later in Clay for data enrichment.Does anyone know how to fetch the username or scope ID directly from Manychat when a user messages us?

Hi everyone! I’m using ManyChat to reply to comments and send information about the promo I’m currently promoting. However, I’d like to know how I can create another automation only if the user doesn’t reply to my message. I’ve read all about the 24-hour window, but I can’t find the condition for “not answered” in ManyChat. If anyone can help, I’d really appreciate it!

I am writing this to formally register my deep dissatisfaction with ManyChat’s services and what I can only describe as non-existent technical support.For the past three days, I have been unable to send urgent messages to my clients, causing significant disruption to my business operations. Despite marking my request as "Urgent," the experience has been a cycle of incompetence: Ineffective AI Bot: I was forced to answer dozens of repetitive questions that led to absolutely no resolution. Evasive Human Support: The operators provide canned, standardized responses. I have been repeatedly asked for screenshots that had already been provided, proving that the agents are not even reviewing the history of the ticket. Absurd Explanations: In the latest response, I was told that the reason I cannot send messages is because I am—astonishingly—sending messages. This level of technical "reasoning" is unacceptable and insulting to a paying customer. There has been zero effort to understand the

Hi All - I have not been successful when trying to set up the step to “a DM asking to follow you before they get the link” in the “Auto-DM links from comments” automation.  Can someone tell me how to enable this feature so it works properly?  I have been testing it on posts and it does not ask anyone to follow me. 

I’m getting the error message like 400 sessions invalid 

Twilio Issue? My SMS automation won’t trigger when I add a tag. The trigger is enabled. I added the contacts manually. These are one on one clients who would like to receive check-ins from me. The first message is the SMS opt-in. But I can’t get that message to send.https://app.manychat.com/flowPlayerPage?share_hash=4500303_c9e266b42360a41543af72d115c30236fef5ee6cI’ve been reading the instructions, but I’m missing something. The automation works in the app preview. It’s triggers I need to understand how to resolve.

Hi, I’m having a very strange issue with the ManyChat + Meta integration on WhatsApp, and I wanted to ask if anyone has experienced something similar.This is my situation: I run WhatsApp ads. Messages are coming in correctly. ManyChat is connected as a partner in Meta. Permissions on my personal Facebook account are correct. The WhatsApp number connected to the ad is the correct one. The main issue is that I seem to have two problems at the same time: In Meta Events Manager, it says the last event received was 13 days ago. Until yesterday at 5 PM, purchases were still being attributed in Ads Manager, but since then Purchase events have stopped showing there as well. The strange part is that the connection does not seem completely broken, because I ran several tests and found that: AddToCart works Purchase does not work OrderCreated does not work So it looks like ManyChat is still sending something to Meta, because the cart event goes through, but purchase-related events d

Hi everyone, I’m looking for help with a persistent issue connecting ManyChat to the Meta Conversions API (CAPI). The integration is currently failing to send events to Facebook Ads.Situation & Context: Account Age: Both the Meta Business Portfolio and the ManyChat account are only 2 days old. Timeline: The CAPI integration was initially successful and fully functional. However, after deleting the integration and attempting to reconnect it 10 minutes later, the process began failing consistently. Error Messages: During authorization, I receive the generic UI message “Something went wrong” or a specific API validation error Steps Taken to Resolve: Session Cleanup: We completely removed the ManyChat app from the “Business Integrations” section of the personal Facebook profiles of both administrators to reset the connection/handshake. Manual Connection Method: We attempted the manual connection method in ManyChat (With dataset and token) using a fresh Access Token generated dire

My follow to DM automation has been working flawlessly for months, and then yesterday morning it randomly stopped working. It's just not firing when I get new followers. All of my other automations are working fine. The follow to DM automation is definitely set to live and turned on. Please help. 

Hi everyone,I am writing this to get urgent help from the ManyChat team. I upgraded to the Pro Plan today (March 19, 2026) and successfully paid $39.00.I even received the official ManyChat invoice via email (Invoice ID: 4564320-2). However, my account status is still stuck on "Free" and shows as "Expired" in the billing settings.I have already: Cleared my browser cache and cookies. Logged out and logged back in. Created a support ticket (#469849). My business automations are currently down, and I am losing leads. Has anyone else experienced this synchronization issue?Support Team: Please manually sync my account. I have the invoice ready to provide as proof.  

Auto DM from comments is not working on promoted posts (reels, pic, etc) If the person goes to the post itself and comment, it does work, but if they comment directly from the ad the auto dm wont work. Anyone else with this problem and how to solve it? I am paying Manychat just for this and I am considering to cancel it because of this problem. 

Hi! I’m trying to connect multiple Instagram accounts to my ManyChat workspace via Meta, but I’m stuck in a login loop.Every time I click “Connect via Meta”, it redirects me to “Login with Instagram”, and then shows an error saying I need to use a Facebook account. However, I’m already logged into Facebook and have full admin access to all Instagram accounts in Business Manager.I’ve already:Connected my Facebook account Verified all Instagram accounts are in Business Manager Tried incognito mode and different browsers Removed ManyChat from Facebook integrations and reconnectedBut it still doesn’t show the list of pages/Instagram accounts.Can you guys help me reset or fix this connection?

Hi I added a new Keyword for when people are commenting a Reel/Post, i also added the keyword if they message it to me. Messaging is working but not when they comment. I need help. Is this a bug? can someone please help me?

I am writing to express my concern regarding the inconsistent billing between my two accounts.On my first account, I pay $15 and have full WhatsApp integration. However, on my second account, I am being charged $39, to have whats app intergration. When I try to select a $17 subscription for the second account, it does not allow me to include WhatsApp. This  is significantly over my budget; why am I unable to access the $17 tier with WhatsApp on this second account yet on another account of $15 i am having access to whatsapp?

I have tried to connect whatsapp so many times no.My whatsapp business number y register on Meta but it says it doesnt exist when I go to manychats.I followed the instruccionts on the guides but I end up on the same result​​

Hi there, my auto DM to new instagram followers has just stopped working randomly the last 2 days, I’ve tried all the steps to fix this but it’s still not working please can anyone help? Adam

Hi Community, I hope you are doing good!I have a question about the following automation: 1. Someone follows me2. They get a DM from me (Thanks for following, as a part of the crew we would love to send you a freebie gift)3. They hit the Button “Yes, sounds good!”4. NOW I want another automation to begin, that collects the First Name and E-Mail Adress. However, the Follow DM option only lets me send a message (+link).Question: When I have another automation going with the Trigger Phrase “Yes, sounds good!” - will it be activated? Or must the Trigger Phrase/Word be the FIRST message someone sends me via DM?So basically:DM Flow: Someone follows → DM → User sends “Yes, sounds good!”Leadgen Flow: Trigger “Yes sounds good!” → Collect Data (E-Mail, First Name) → Send freebie via E-MailThank you so much for your help! 

 how to access Join my manychat account pls help me its happenning my new creating accounts  i creat account and 7hours or 1 hours its access deniad 

Mesmo tendo autonomia de administrador, outro membro da equipe não consegue ter habilitado a resposta nos directs do Instagram. Como corrigir isso?