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General Q&A

Any questions you have about using Manychat.

3,054 Topics
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felipestokerUp-and-Comer

asked in General Q&A

Unable to Import Phone and Email via API – "Permission denied" Warning

Hello,I am currently working on integrating ManyChat with our CRM through the ManyChat API. The goal is to create new subscribers and update their information, such as phone number and email address, using the API. However, I encountered a warning message when trying to import phone and email fields.Here’s the JSON payload I’m sending to the createSubscriber API endpoint: { "first_name": "Felipe", "last_name": "Goulart", "phone": "+555499999999", "whatsapp_phone": "+555499999999", "email": "myemail@gmail.com", "has_opt_in_sms": true, "has_opt_in_email": true, "consent_phrase": "The user has given consent to receive WhatsApp messages."}The data is no the real, only for you to check the code.Although the subscriber is created successfully, both the phone and email fields remain empty. Upon further investigation, I noticed the following warning in the API response: "warning": "Permission denied to import phone, email. Please contact support to enable this featureThis warning sugge

4583

4 months ago

Emilymoon

asked in General Q&A

I can't Automation Facebook scheduled posts

Facebook new Meta updated , then Facebook's pre-scheduled posts aren’t showing on ManyChat Automation have someone can find a solution? Thank you

1312

4 months ago

livelikemad.coChat Surfer

asked in General Q&A

Meta Business Suite vs ManyChat Facebook Comment Replies

I believe if you want to have automatic comment replies in Facebook, you need to switch ownership of conversations between apps. Right now we’re using meta business manager - would this cause any problems? Do you have any experience on what it looks like when Manychat has primary ownership of conversations - does it affect all conversations, even if the trigger words are not used?

611

4 months ago

McaldariniUp-and-Comer

asked in General Q&A

Trying to connect whatsapp to a Custom GPT through Pabbly connect

HiI’m trying to connect whatsapp to a Custom GPT through Pabbly connectI’m a newbie… Here’s how the flow works: 1. Receiving the Message on WhatsApp: The user sends a message on WhatsApp, which is handled by ManyChat. 2. ManyChat Webhook to Pabbly Connect: ManyChat sends the details of the WhatsApp message to Pabbly Connect via a webhook. 3. Pabbly Connect Sends the Message to XYZ CUSTOM GPT: Pabbly Connect takes the received message and sends it to the ChatGPT API endpoint XYZ CUSTOM GPT. 4. XYZ CUSTOM GPT Processes the Message: generates a response based on the received message. 5. Sending the Response to ManyChat: The response generated by XYZ CUSTOM GPT is sent back to ManyChat via Pabbly Connect. 6. ManyChat Sends the Response to the User on WhatsApp: ManyChat takes the response and sends it to the user on WhatsApp. can u pls help?can u pls explain in details? I'm a newbie...a Loom would be very appreciated!

515

4 months ago

sneacaremiamiUp-and-Comer

asked in General Q&A

Can you send an automatic text to new followers?

Hi, does somebody now if a profile starts to follow me, can I send them an automatic text?

Adding pdf to response

Hi there,I want to add a pdf or google doc to my bot

How to send an automated message to a particular tag

Hello everyone, I was wondering if there is an option on Manychat to send a targeted message to a particular tag that is saved before? Please let me know. Thanks in advance :)

3889

4 months ago

DenisCGNUp-and-Comer

asked in General Q&A

How can I answer in comments not in DM

Hello friends,I can't find the setting.When a visitor comments “🔥” to my REEL, I don't want to answer him in the DM. I like to answer to his comment directly in the comments. Like Visitor: 🔥I: Thanks, what's so nice about the Reel? How does that work?Thanks so much, Denis

instagram summit entering link

Hi, I bought a ticket for Manychat IG Summit. I received the confirmation but not the entering link. I checked everywhere, spam folder too. Please someone help me.

The triggers aren’t working on my reel because it says “for collaborative posts the automation does not work with comments on the collaborator account” but it isn’t a collaborative posts. It’s only my post. Does anyone know how to fix this?

can a i import facebook contact list with user conversation id

Whats App - Sharing my Whatsapp in a message

I have been sharing a link to my private what's app channel for months within a link or button in many chat. Recently, however, when someone clicks my WhatsApp link, the user is not taken to the what's app channel. They are prompted to download what'sapp (even if it's already on their phone.). It never pulls the user to the channel.Is anyone else experiencing this?The only workaround I can find is telling the user to “open the WhatsApp link in external browser.” Most users wont go through the trouble. Any other ideas?

4 months ago

Zollak

asked in General Q&A

Webhook start an automation on your own

Is it possible to configure an automation to start with a webhook? For example, I currently use an ecommerce site where it allows you to add webhooks. Is it possible to add a trigger that starts an automation in WhatsApp that comes from a webhook?

Automated flow when setting my account private

Hi guys,I have set up a few automation flows with my Instagram account (Business account). However, we want to set our Instagram to be private before we launch (but ultimately will turn it back on Business after we launch). If I do so, will I lose all the automation flows that I have set up previously on Manychat. Thanks!

Questions about upgrading plans and features.

Hi friends, how are you?I recently started using manychat and I'm really enjoying it.However, I realized that I am spending much more than expected.I saw here that there are other plan options but I can't contact anyone to help me.Do you know the best way to get support? I'm using it in Brazil and apparently there aren't many users here yet.

Can't get automation to go live

I am just starting with the free version. Trying to set up a comment trigger to send a link to a website to buy. It took a while to figure it all out because the tutorial is not working. (not confidence building) I get all set up and the preview seems to work correctly. I hit the go live button and it says I have to sign up for the Pro trial! WTH? I any not using any features marked as PRO and can’t find any chat help or 800# I am quickly loosing faith that this system will work for me if I can’t even get a basic thing done. It is NOT very intuitive. I know I must be doing something wring, but how the heck do you get any actual help around here? BTW NONE of the previous posts here have helped me figure out the issue! I need some specifics or a number to tech support or something.

Sareen88Up-and-Comer

Hello team. Does anyone know if you can freeze your Manychat account? Thanks, Sarah

How do you delete contacts?

I searched through all the items pertaining to deleting contacts and I don’t see where it says how to do it. Please advise the options. Thanks so much.

7294

4 months ago

Dóra HalászUp-and-Comer

asked in General Q&A

My automation doesn't work for everyone

My automation isn't working. I built it, two people tested it, including myself from two different Instagram accounts, and everything was fine. However, it doesn't start for a friend of mine. He has tested my automations before, so we don't understand what the problem is. It doesn't work for him with two different keywords either. Where should I look for the issue?

Not able to send message!

I am loosing sales! Just because I cannot reply manually to him. At some point I have to take chat manually. Why I am not being able to reply?

581

4 months ago

rodrigo_silvanoManychat Community Moderator

asked in General Q&A

Manychat - partnership

Hello guys!I recently applied for Manychat brasil partnership and i was accepted.However, no one answer my questions in PartnerStack (in the message tab).I want to know if someone create an account on Manychat with my affiliate link, they got Pro version trial? If so, how many days?If not, what is the offer? Why should someone create an account with my link if there’s no beneficts. Thank you in advance!Rodrigo

Stories Automation Error

I’m reaching out regarding an issue we’ve been experiencing with our automation. We’ve set up an automation to respond only to specific keywords, but it seems to be replying to all Instagram stories, even when the keyword isn’t mentioned. Additionally, it sometimes triggers multiple automations at once, which is causing confusion and frustration for both us and our audience.This is for a large account with a significant following, and this issue is making it harder to streamline our processes rather than simplifying them. We rely on the accuracy of the automation to handle a high volume of interactions, so we would appreciate it if this matter could be resolved as soon as possible. Please let me know what steps can be taken to fix this, or if there's any adjustment needed on our end.Photo attached for reference:

341

4 months ago

duarte.alves

posted in General Q&A

Connect WhatsApp Problem

Hello, I am unable to connect whtasapp to manychat

Hello, when I test this messaging system I created, it becomes messy. What is the reason? I set it up like this in the system:I set it up like this in the system: But during the test, the answers in this form are mixed:

Can't find image as user input type

Hello, I can’t find image as a user input type, was it removed or what I’m I doing wrong, thank you!

262

4 months ago

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