General Q&A

Hi, we have a problem with our account becouse the “account status” in our Whatsapp page on manychat panel is still “Pending” after about 2 weeks.On Meta, our Business account is under restriction but the only thing that we do was to do the onboarding of a new number from manychat.How can we manage to resolve this problem and finally start to use our number?Thanks a lot!

Hey, I have a fitness business where I sell coaching and low ticket programs on my app. I have about 13,000 contacts from instagram on manychat and I am unsure on how I can optimize and monetize these contacts. They feel like a waste because I heard there was a 24 hour rule where I cant even message them anymore. Please help Im paying over $150 a month for these. Best,Jared

Has anyone fixed this issue already? Feels a bit stupid that i switched from another provider to manychat for this function and it's not working!

hello,Hello ManyChat Community 👋,I’m a marketing manager and I’m looking for help with organizing incoming messages while using the new Follow-to-DM feature.I want to enable this feature, but I’m concerned about how it will affect my client’s inbox. My client receives a high volume of new followers every day, and if each follow triggers a DM, it will flood the Primary inbox and push our active conversations and leads further down.Ideally, I would like all Follow-to-DM messages to be automatically routed to the General tab instead, so we can keep our active leads and important conversations easily visible in the Primary inbox.Is there a way to set this up inside ManyChat, or a recommended workflow to prevent Follow-to-DM messages from overwhelming the main inbox?Any guidance or best practices would be greatly appreciated!Thank you! 🙏

I've been working with ManyChat for a long time, and whenever I used to do a boosted post with an automation, the automation worked. Now, no matter what I do, the automation doesn’t work anymore. Does anyone have any idea why this is happening and maybe how it can be fixed?In the past it worked great, but suddenly it stopped working and I honestly have no idea why.

Is there any way to make an automation that lets customers comment on an instagram post to add products to their basket? for example if I made a post about a cushion cover could customers comment SHOP to receive a link that would take them to our website where this item is automatically placed in their basket for a quick check out?

Hello, I have an automation and at the end I’m sending a link to website.  However, I have no idea if link was clicked or not.  Is there a condition or something that I can check if link was clicked, and if not to ask them about it?  All I’m doing right now is tagging the user with “warm lead”  How can I increase this engagement by checking if link was clicked?  Thank you

Hi friends 👋I’m struggling with a ManyChat → n8n → ManyChat WhatsApp chatbot integration, and I really need some help.🔧 The issueI send a WhatsApp message from ManyChat → n8n.n8n runs the AI Agent and sends the response back to ManyChat successfully (I can see the HTTP request returning “success”).But the AI reply never appears back on WhatsApp.ManyChat receives the message → but does NOT send it out to the user.❗ What I need to confirmDo I need a special configuration in ManyChat to allow WhatsApp messages sent from n8n?Or is my JSON format wrong in n8n?📌 This is the JSON format that ManyChat expectsIf you use the sendFlow API, the body MUST look like this exactly: {       "subscriber_id": "{{subscriber_id}}",       "flow_ns": "conten

Hello Manychat users,I have an automation where they users have to click one of the choices to proceed.  But if they type it instead of clicking, the flow stops.  How do I re-engage them and put the back on the flow? 

I have a fb account, it was registered first to many account, now that fb account is disabled, my girlfirend added my new fb account as an admin to the page, when i log in to manychat, the account exist but the page doesnt, i tried logging in with a new fb acc in manychat and when i tried to access my page in many chat, it says to request access to my original account which is now i cant find

Hi everyone,I’m currently experiencing an issue with an automated reply in ManyChat.The auto-response uses a template that contains three buttons, but some users are not receiving this message at all.Has anyone run into this problem before?Any ideas or troubleshooting suggestions would be greatly appreciated. Thank you! 

I am able to get manychat to connect to IG - when I go into settings I see it’s connected there but when I am in the app or web browser, I can’t seem to connect it there to manage the account. I have removed the app a few times to try again. It says that “We noticed this instagram account is already connected to manychat” but I can’t manage it anywhere. Can someone help? The app is installed but I don’t have any way to manage this because after I connect it, it says that it’s already connected. 

Hi, I have integrated Kit to Manychat. First the integration whet fine. But in Manychat i don´t get access to the system field for email. For example when I build a flow at some point I want to choose furst system field and then email. But in the scrowl down meny There is no system field I can choose. The same thing happens when I connect a form from Kit into the flow. I have pictures of what it looks like but I don´t know hoe to upload the pictures in this form. I appriciate your helpKaren

How can I add an image along with the text and link in Reels automation? I mean, when someone responds with the word link in my Reels, the automation sends link and text information privately. The question is, how do I also add an image?

It is possible to customize the “Say Hi to new customer” automation?Example no button, or select it in a blank automation.Thanks

I’ve tried multiple other peoples manychat automations and had others try mine as well. When they click a button, all it does is reload the page. It works fine on the instagram app on phones but on the instagram site on desktop, it just keeps reloading the page. Is that happening to anyone else here and is there any way to get that sorted? Thanks!!

Hi everyone 👋🏼I’ve been using Manychat for several years and suddenly ran into a strange issue this week.I have an automation set up where anyone who comments a specific keyword on a specific Instagram post should receive a DM with a link. It used to work perfectly — but now it only works on Facebook, not on Instagram.Here’s what I’ve already checked and tried: I’ve refreshed permissions (both in Manychat and Meta Business). My IG account is a professional (business) account. I’ve gone through all settings on both Instagram and Manychat and refreshed everything that can be refreshed. I even deleted my old automation (which worked great for months) and created a new one for a specific post — but it still doesn’t trigger. I also tested with new users, tried DMs, Story replies, and sending the keyword manually — nothing works. In

I downloaded the app and created an account. I'd like to know where to upgrade my plan, but there's no page in the app showing this.I'd also like to know what features are available with the free version. For example, I can set up automatic replies based on keywords in Instagram posts and automatically send private messages to users, and then automatically reply to users based on keywords in private messages. Is this feature always available?

Hi everyone 👋I’m currently building automated WhatsApp funnels via ManyChat for coaches and consultants in the DACH region — and I came across something that could be a real gamechanger for WhatsApp automation: WhatsApp Forms (or in-app forms).These are forms that open directly inside WhatsApp when someone clicks a link or an ad – allowing the user to fill in fields (like name, email, preferences, etc.) without having to send a keyword first to trigger the flow.I’ve seen that platforms like Spoki already offer this kind of native WhatsApp form experience, and it would be incredibly helpful for ad campaigns and smoother lead onboarding.My question: Does ManyChat currently support this type of native in-WhatsApp form? If not yet, is it something that’s planned or already on the roadmap for 2025? Or is there any known workaround (st

I had connected my first account where i could see the greet new followers template, but when i connect my second new account it does not show the template? Any idea how i can fix this?

I am trying to create an automation triggered by CTWA but can’t find any ad account to select in the trigger.I made sure that my profile has admin access to the ad account, I even granted Manychat prtner with access to the ad account from business portfolio… nothing helped. 

As a beginner, I’m realizing as I start to edit my automations, I need to go back and redo some items. I would like to find out how to restore some of the initial flows to their original layout and setup. Meaning as an example, I want to start over from scratch with the “Introduction” flow. Is there a way to reset the flows to that state? I don’t mind losing the updated format I created from that initial layout. Also, if I can restore them, can I save them as an alternative flow so if I decide I want to start over again for a different theme in my flow, can I save the basic template so I can go back to it later?Thanks in advance for any help you can provide.VR/Dan

Hi - basic question but it’s not clear on the website. I have the Pro account for my instagram but I would like to be able to use MC across Facebook AND TikTok. TT isn’t available for the UK yet but do you need to pay PER PLATFORM to access the more advanced features? So I would need another Pro account for Facebook?

Something went wrong with your card. Please, check your bank payment history or try again using another card.This error is working. It didn't work for my 3 visa cards either. Am I blocked?I have link cabinet

Hello,I’m experiencing a consistent issue related to affiliate tracking when using ManyChat Instagram DM automation.Here is the situation: I use an Instagram Comments Automation flow. When someone comments a specific keyword under my post, ManyChat automatically sends them a DM containing my affiliate link. Users click this link and make a purchase. However, the affiliate platform (Impact.com / Hepsiburada LinkGelir system) does not record the sale or assign any commission. When I send the exact same link manually (not via automation), the commission tracks correctly. So it appears that sales made after clicking a link inside an automated DM sent by ManyChat are either: Losing the affiliate tracking parameters, Going through an intermediary redirect within ManyChat, Or being filtered