Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 4,220 Topics
  • 9,133 Replies
4220 Topics
hellim
hellim
asked in General Q&A
HELP MEE🙏🤧, About "Instagram Business API: Your Instagram account is ineligible for using Instagram Business Messaging API."

Excuse me, I would like to ask. I use manychat as a third party to send automatic dm. But I am having trouble linking a manychat account that uses my Facebook account and Facebook page to his Instagram account, even though I have linked the Instagram account to his Facebook page. They mentioned the API message problem "Instagram Business API: Your Instagram account is ineligible for using Instagram Business Messaging API." , I don't know the solution now. Please help me solve this, I really need it mate🙏 

1380
hellim
Da Fingaz
Da FingazChat Surfer
asked in General Q&A
TikTok USA Availability?

I recently saw a video of someone who mentioned Manychat was available for TikTok in the USA (they are based in the USA). When I try to connect, I get either a “something went wrong” message (on the iOS app) or the “not available in your country” message on the desktop. Is it only available to a select few? :) How can I be on that list? 

1422
Da Fingaz
diegodanni
diegodanniUp-and-Comer
asked in General Q&A
api respond Wrong token

"status": "error","message": "Wrong token"

1477
Alceu
Olga di Marketing
Olga di Marketing
posted in General Q&A
invisible link for contacts

Hi,More and more automation is causing me the same problem. About 70% of contacts who start the automation don’t see the button with the link and drop out!Where is my mistake?Thank you!

141
Fabio Gaulke
Vin
Vin
asked in General Q&A
Number of contacts won't decrease

I had around 900ish contacts before, and I started deleting and unsubscribing in order to decrease them. It went all the way down to 504 contacts but it wouldn’t go any lower than that. I’ve unsubscribed every single contact I have but for some reason it just didn’t go below 500.This is frustrating because I want the $15 dollar plan for having below 500 contacts. After some time my contacts went back up to 688. I unsubscribed all of them again but the number didn’t decrease at all and remained at 688.What is going on? please help  

261
Fabio Gaulke
JEISSON FELIPE QUINTERO CORREA
JEISSON FELIPE QUINTERO CORREA
posted in General Q&A
Problem in setting up my WhatsApp account

I have my WhatsApp number linked and verified, everything is in order, and the ManyChat application itself tells me that they cannot send the message and I should contact support, but I cannot find a direct chat and I don't know what to do. Would it be better to connect another number from scratch?

253
Fabio Gaulke
Susana
SusanaUp-and-Comer
asked in General Q&A
why is the key word on this post not triggering?

Any idea what I did wrong here?  

386
Fabio Gaulke
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
Help Needed: In-App Notification for Support Request – No Email Please!

I need your help with something important 🙏I’m building a flow where, when someone needs assistance (like opening a support ticket), I want to notify a specific person – but only inside the Manychat app, not via email. The client does not want to receive email notifications for every ticket.Is there a way to: ✅ Trigger an in-app notification (like a task or alert in Manychat) 🚫 Without sending an email?If that’s not possible right now, is it at least possible to change the email address connected to the Manychat account so those notifications go somewhere else?Really appreciate any guidance, tips, or workarounds from anyone who faced something similar! 🙌Thanks in advance 💙

221
Fabio Gaulke
Jeisson quintero
Jeisson quinteroUp-and-Comer
asked in General Q&A
No puedo enviar mensajes

Hola, desde hace dos días me registre en una nueva cuenta con manychat, he tenido otras anteriormente , pero me cree esta nueva porque es un nuevo negocio, vincule un whatsapp con el numero que da la aplicación gratuita, y me encuentro con la sorpresa que manychat no me deja enviar mensajes, yo si puedo recibir y todo, lo que no me dejan es enviar los mensajes, no entiendo porque es primera vez que me pasa, pues ya tengo otras cuentas y jamás había tenido problema, el mensaje que me aparece es este No se pudo enviar el mensaje

170
Jeisson quintero
A
AmitShemlaUp-and-Comer
asked in General Q&A
Webhook>to send a whatsapp message

Hi everyone!I'm new to the platform and trying to achieve something simple.I want to send a WhatsApp template message (already approved) to users of my app who are paying customers. For example, messages like a welcome message or a notification that their booking received a new review.I've been trying to do this with ManyChat, but I'm a bit confused about the correct setup.Do I need to make sure each user is subscribed to my ManyChat account first? If so, should I check whether the user is already subscribed before sending the message?Since I already have an active system with active clients, what would be the best way to handle this?I originally thought I could trigger an automation when ManyChat receives a webhook, but I couldn’t find a way to create or listen to a webhook in ManyChat.Also, I noticed that you can’t use an external request as the first step in a flow — only after another step.Any help or suggestions would be really appreciated!Thanks 🙏

863
Gustavo Boregio
Maycon Bruno
Maycon Bruno
asked in General Q&A
A CONVERSA ENCERRA AUTOMATICAMENTE?

Eu gostaria de saber se a conversa é encerrada automaticamente após algum momento sem interação e como posso configurar um tempo mínimo para que isso ocorra.

291
Fabio Gaulke
Susana
SusanaUp-and-Comer
asked in General Q&A
what am I doing wrong?

What am I doing wrong?When I tested this, why is is repeating the title of the buttons?   

101
Fabio Gaulke
Conrad
ConradUp-and-Comer
asked in General Q&A
keyword in DM not triggering the automation

Why isn’t the automation firing when I message the keyword?I’m using the ‘out of the box’ automation template just to test this.When I message the keyword “video” nothing happens. I have another automation working when they comment on a post… that runs the workflow and sends the initial message - however clicking the button then doesn’t send the next message… nothing happens.Everythign is working fine with FB Messenger. It’s just the IG that’s the issue.I’ve tried disconnecting IG and starting over from scratching reconnecting the account etc. All the meta settings have manychat as the receiver - However I’m wondering about this… the Instagram receiver only gives me “manychat” as the option and not the Manychat-IG (IG App)… could that be something?   

221
Fabio Gaulke
Gregor
GregorUp-and-Comer
asked in General Q&A
Instagram + ChatGPT "No longer available"

Hi everyone I’m trying to build an Automation with Instagram + ChatGPT (see Screenshot below)For some strange reason instead of the response, I get “No longer available” in small grey text from Instagram (see screenshot below)The stranges thing is that when I reload the page, then I actually get the AI answer but with a button “Get updates” that I have no clue where it comes from.This automation used to work, but when I recorded and reproduced it it stopped working (both the newly made one and the old one that used to work).The exact same automation still works for Facebook and WhatsApp. What I tried so far:Again removing and reconnecting Instagram to ManyChat Deleting and remaking the whole flow Deleting and remaking the ‘fields’ (variables) My thoughts:When recreating this, I also removed and recreated my Manychat connection to Instagram. Perhaps there is a permission issue? (altho I did the same with Facebook and had no issue there) Perhaps someone of you came across this and will k

5454
Ced
davidcieslar
davidcieslar
asked in General Q&A
Multiple Choice Follow Up Help

Hello,I am creating a multi choice follow up after I send a link to person when he commented. How can I choose what next message he will receive after he chooses an option in the multiple choice message? Can you please help?  

331
Gustavo Boregio
dmode digital
dmode digitalUp-and-Comer
asked in General Q&A
Change default reply

When messenger begins chatting with Mobot, the DMode Digital chatbot, it goes directly to AI (installed as a template). I want it to first go to the “New Mobot Flow”. I am new with Manychat, and I don’t know the difference between a flow and a template. Can you please explain.

383
Gustavo Boregio
John Jairo Parra
John Jairo Parra
asked in General Q&A
How to Maintain Conversation Context When Integrating ChatGPT with WhatsApp in ManyChat?

Hi, community! I’m integrating ChatGPT with WhatsApp using ManyChat, and I want to ensure that the bot maintains the conversation thread with each user.My goal is for ChatGPT to remember previous messages within the same chat, so responses stay coherent and natural.🔹 How can I achieve this within ManyChat?🔹 Do I need an external storage system for chat memory, or is there a native way to do it?🔹 What strategies do you recommend to make the user experience smoother and more natural?I’d appreciate any suggestions or experiences you can share.

691
Gustavo Boregio
MPlanding
MPlanding
asked in General Q&A
Conversation starters vs Menus (Default & Dynamic) vs Get Started

Nowhere can I find an explanation regarding the differences among these 3. (I am very new to ManyChat and using Messenger, so please be kind. 🙂)To me they all seem like variations of FAQs. But it’s not clear to me when you use one vs. the other, nor where, nor when. nor how often.A diagram or table showing the differences, if one exists, would be enlightening. I’ve searched within the Community and Support pages. as well as with Google, but I’m not getting any help.Thanks so much!

793
rodrigo_silvano
Yashdeep
Yashdeep
asked in General Q&A
Urgent Help Needed: Subscription Payment Issue

Hi everyone, I really need help with my Manychat Pro subscription. I’m a tech influencer with 792K+ followers on Instagram, and my March bill was $42.The problem is — my card's auto-pay limit was set to $39, so the payment got declined. I quickly updated my card limit, but now I’m stuck. Whenever I try to renew the subscription, it only tries to charge me $15 (as if I’m a new Pro user), and then it shows an error: "Something went wrong."I can’t find a way to pay the original $42, and I’m not getting any response from support. The only available option is "Renew Subscription," which doesn’t fix the issue.Has anyone faced this or know how to solve it?Thanks in advance!

531
rodrigo_silvano
MrTinkelman
MrTinkelman
asked in General Q&A
After user on messenger click "Get updates" contact is not being added to broadcast list

Hi. I’m here newbie and tryin to set up simple automation: Client clicks on get messages and i can broadcast to them promos. Problem is they not added to Promo section -_-. Where i making here error? P.s , facebook page is located in EU. Maybe it’s impossible to add EU members?Mutch thanks for answers. Screenshoot of automation:  

392
rodrigo_silvano
Romain
RomainUp-and-Comer
asked in General Q&A
Instagram Integration white label

Hello,My goal:I want to listen to Instagram comments and automatically reply to users via Direct Message (DM).The problem:According to Facebook's official documentation, an Instagram Business account must be linked to a Facebook Page to subscribe to the Instagram Webhook.However, most of our users do not have a Facebook Page, and I don't want to force them to create one. They only have an Instagram Business account.My questions:Since ManyChat is a Meta partner, you likely have access to private APIs that allow users to authenticate via Instagram Login without needing a Facebook Page.Do you offer a white-label Instagram integration? Is it possible to use your APIs to create automations for our authenticated users?Best regards,

373
Romain
Maxofertasrg
Maxofertasrg
asked in General Q&A
automação

Bom dia!!!Estou tentando fazer uma automação para enviar link quando escrevem a palavra específica mas quando vou configurar aparece uma mensagem dizendo que minha conexão está indisponível. Já tentei em duas redes wi-fi e continua a mesma mensagem. Alguém já passou por isso e pode me ajudar?

151
rodrigo_silvano
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
Triggering an Action After Closing a Live Chat Ticket

Hi everyone, 😎I'm seeking assistance regarding a scenario with my Manychat bot's Live Chat feature. Here’s the process I'm working with: A user requests human support through the bot. Human support responds via Live Chat. After resolving the user's issue, human support closes the ticket. The ticket status is updated to "Closed." My question is:Is there a built-in trigger or event in Manychat that activates once a Live Chat ticket is closed by support? If not, are there recommended workarounds to detect this event so that I can execute subsequent automation actions?Any insights or guidance would be greatly appreciated.Thank you!

757
rodrigo_silvano
allesandroya
allesandroya
asked in General Q&A
Ask about contacts in manychat

 i want to ask about contacts in the manychat, as you can see, my contacts are 12k. We paid manychat automation depending on the number of contacts, as i know, the contacts that saved into our account are needed to followup or chat blast, how if we delete all the contacts here ? are we gonna pay less ?

261
rodrigo_silvano
Victor
Manychat Team Member
VictorManychat Team Member
posted in General Q&A
[RESOLVED] Instagram Comment Trigger responses with buttons may be delivered as blank DMs

Update Sept 16: This issue has been resolved Hi Manychat family,Private messages are being delivered as blank or not showing up in DMs for some of the IG users. This issue is beyond our control and requires intervention from the Meta team. We are looking into many similar reports at this time and have already escalated this issue directly to Meta. Please be assured that we are actively monitoring the situation and seeking a resolution.You can check our Status Page for updates about this issue: https://status.manychat.com/

220721
Sophia123
Community Terms & ConditionsCookie settings