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General Q&A

Any questions you have about using Manychat.

  • 3,861 Topics
  • 8,098 Replies
3862 Topics
humilis
humilisUp-and-Comer
asked in General Q&A
How to end trial early and start pro?

I want to integrate Google Sheet, but it tells me that I have to be on Pro, and I'm still in free, and will be for 9 more days.The only place I found to end free trial early - Apply Coupon And Get Pro - requires adding a coupon code.Is there another way, or will you be giving me a nice coupon code😉?

1031
rodrigo_silvano
GsxR03
GsxR03Up-and-Comer
asked in General Q&A
Do not restart the chatbot

Hello,I just set up my chatbot with:- If someone sends me a DM with keywords- If someone replies to a video/RealFor example, I put the word "hi" to send a message.Let's say that today, he sends me a 'hi', my bot will send him a message and do the whole process. But if tomorrow he sends me a "hi", it will restart.How can I make the loop only happen once?Same, if he replies to one of my videos and sends me a DM afterwards, the bot will launch twice.I would like the loop to only happen once and I can't find it.Thanks

486
rodrigo_silvano
beatrend_br
beatrend_br
posted in General Q&A
Automation through contact events for new followers.

Hi, I'd like to learn more about how to create a welcome message for Instagram via contact events. I'm having doubts about sending an automatic message when someone becomes a new follower. Can you explain a bit more about this configuration? I look forward to hearing from you so I can continue with the automation settings for my page. P.s.: If you can answer me in Portuguese, I'd be very grateful. 

441
Gustavo Boregio
JackieHatton
JackieHatton
asked in General Q&A
Conectar flujo con campaña publicitaria en facebook de mensajes

Hola,Queria saber si alguien puede ayudarme con lo siguiente, ya hice un flujo en manychat y lo guarde, estoy haciendo una campaña publicitaria en facebook con objetivo de mensajes a messenger pero a la hora de buscarlo cuando voy asociarlo con el flujo que cree me dice que debo guardarlo pero ya esta guardado y activo en manychat. Mi pregunta es será que el inconveniente es porque la cuenta a un esta en prueba gratis? solo funciona en cuenta Pro de manychat?Muchas gracias estaré atenta si alguien por favor puede ayudarme  

90
JackieHatton
donato media 98
donato media 98
asked in General Q&A
Issue with my IG automation

Hi everyone, I’m experiencing an issue with my automation. The automation itself is running smoothly, but there’s a problem with the link it sends to customers. When they click the link, it doesn’t work. However, I’ve tested the link multiple times outside the automation, and it works perfectly.I’ve already tried several troubleshooting steps:  - Reconnecting the automation.  - Activating and deactivating it.  - Refreshing permissions.  - Re-pasting the link and double-checking its functionality outside of the automation.  I’ve even tested it across multiple Instagram pages by running the automation, and the issue persists—the link just doesn’t work within the automation.  This is costing me a lot of sales. Does anyone know what might be causing this or how to fix it?  

211
ketokriebels
Yousef Natour
Yousef Natour
asked in General Q&A
How can to connect WhatsApp to Manychat and still use the WhatsApp application and reply to messages on the same application?

I want a way to connect WhatsApp to Manychat while I can keep using the app, it’s important to my client to keep connected to the app, so is their a way to keep it?

1022
Fabio Gaulke
robertonotte
robertonotte
asked in General Q&A
Can't find a way to customize the Messenger List subscription text

Using Messenger, I’m creating an OTN to contact my subscribers outside the 24-hour window. My understanding is that I need to use the Messenger List feature. I’d like to customize the text of the subscribe button, but I haven’t found a way to do so. I’ve checked all tutorials, but they refer to the "Flow" feature, which I believe is no longer supported. I’m attaching a screenshot; clicking on the three dots there is no edit feature, but only archive.https://postimg.cc/ykj7YcW2

141
Fabio Gaulke
Wilson Leung
Wilson Leung
asked in General Q&A
Manychat and Beehiiv Integration w Zapier

Has anyone here had success automatically importing new subscribers from manychat to Beehiiv? Im wanting to use Zapier to zap these emails into Beehiiv but somethings not working. If anyone is doing this integration, I would be grateful for any advise on what I’m doing incorrectly:heres my current setup:  

361
Gustavo Boregio
Mvrk23t
Mvrk23tUp-and-Comer
asked in General Q&A
Manychat Icon correct, name is incorrect -HELP

Hello Wizards! I need your help...please.I need to change the name of my account in Manychat. it's the same FB business page with a new name. Currently my business icon shows up correctly, however the name associated with the icon is the previous name of my business page and I need both to be the same.Please help.Thanks in advance.Skip

502
Mvrk23t
Jennifer Woodard
Jennifer WoodardUp-and-Comer
posted in General Q&A
Many chat is driving me crazy

Can I send a resource through manychat? If so, how? thank you

272
Jennifer Woodard
vanessacasmen
vanessacasmenUp-and-Comer
asked in General Q&A
please help. 88 e-mailaddresses recopilation and I can’t see them

i have tried on the computer many chat and in the app in my cellphone but it just marks an error.  Somebody please help me. This is 88 email adresses waiting to be registered in my data base   

80
vanessacasmen
Davi
DaviUp-and-Comer
asked in General Q&A
Temporarily disable trigger after first activation

I created an automation where the user receives pre-defined messages and is then directed to an AI service. But normally the user arrives sending more than one message and the trigger activated by (if the message contains: a, e, i, o, u) is activated 2 times or more sending the pre-defined messages more than once. I would like to know how to temporarily disable the trigger after user input so as not to receive duplicate messages.Add as many details as possible, by providing details you’ll make it easier for others to reply

1023
La Vivance
Gigameubelmarketing
GigameubelmarketingUp-and-Comer
asked in General Q&A
Starting message of any sequence message shouldn't contain ads or promotional materials.

Does this mean the second message and third etc in a sequence can be promotional?

545
Gigameubelmarketing
Paddy001
Paddy001Up-and-Comer
asked in General Q&A
Messenger FB URL

Looking for some assistance….  I am extremely frustrated with Manychat right now.  I just joined and everything is a dog’s breakfast.  I cannot find anything and it’s all changed and I cannot get answers, everything sends me back to the Growth tools which as everyone knows does not exist!! Where can I find out how to get a FB Messenger Ref URL.  This should not be this difficult.  Patrick  

1395
Youngrichrooted
oneforall
oneforallUp-and-Comer
asked in General Q&A
Impossible to send an automatic message with any DM

Hello, i’m trying to send an automatic message everytime i receive a DM on my IG profile but it seems there’s no option such this.I can only select the trigger “send message” and then select a keyword that activate the trigger…?? How is possible? Thank you. 

597
rodrigo_silvano
raymondd
raymonddUp-and-Comer
asked in General Q&A
Users still sending messages even though I have keyboard input off

I turned off keyboard input, but users are still sending me messages.Why isn’t user input off working correctly?  PS - I can’t seem to find an email or contact page for support, so I’m posting it here...

273
Fabio Gaulke
Jonathan.Dias17
Jonathan.Dias17Up-and-Comer
asked in General Q&A
Como faz pra autorizar e salvar o first name em editar coleta de dados?

 

172
Jonathan.Dias17
arjahendrikx
arjahendrikx
asked in General Q&A
How does ManyChat work when collecting emails?

How does ManyChat work when collecting emails? We would love to set up a funnel where “you put your best email” and our freebee will be sent straight to their email. Instead of sending them a link to sign up to our Freebee, they will automatically be opted in. Is this possible? Can this work with our platform Groove CM?

123814
vanessacasmen
Gigameubelmarketing
GigameubelmarketingUp-and-Comer
asked in General Q&A
Story mention trigger not showing up?

Hi so mu story mention trigger is not showing up? I did try it out a couple weeks ago but I don’t see it anymore is it not possible any more or how to fix this?

252
Gigameubelmarketing
humilis
humilisUp-and-Comer
asked in General Q&A
Replace "bot" in subtitle on Telegram

On the page of my bot on Telegram it shows nicely the Title and a profile pic, but it also shows the word "bot” below the title.Elsewhere - like on Manychat and Botfather - I see the number of subscribers.How to replace the "bot” by number of subscribers?

340
humilis
CosmeticTattooClinic
CosmeticTattooClinicUp-and-Comer
posted in General Q&A
I"m trying to get started adding my channel and i keep going round in a loop. how do i get setup support?

I would like setup support, I am tech novice and I am finding it complicated to setup 

7411
rodrigo_silvano
pynchon
pynchonChat Surfer
asked in General Q&A
Do you usually delete a contact or do you unsubscribe them?

Hello! From what I understand, both deleting and unsubcribing a contact have a similar effect: once done, they’re no longer an active contact and you don’t have to pay for their presence in your base. However, when you delete a contact you lose them permanently, while when you unscribe them you still have their infos, but you can no longer send them messages.Which of the two options do you use the most? Which one usually works best for your strategy? Or are differences too irrelevant?Thanks.

1391
Gustavo Boregio
ben ai
ben aiUp-and-Comer
asked in General Q&A
Chatgpt ai step

Hi please see image below which is my chatgpt prompt when I replied yes the ai replied “Got it let me know how I can assist you :)” I then replied yes again and didn’t get a message back. where am I going wrong please 

816
rodrigo_silvano
humilis
humilisUp-and-Comer
asked in General Q&A
How to manualy start an automation?

Next to automated messages there's live chatting on my Telegram page. Part of this is that I want to offer one of my products that my contact can pay for. How can I do that?

211
Gustavo Boregio
bentodman93
bentodman93Up-and-Comer
asked in General Q&A
API post / Save as field the assigned support agent that is assigned to them.

Hi!I’m using manychat to support customers. When an agent handles a ticket i need to be able to save to a google sheet or api post who is currently assigned to them when i close the ticket. How can i do that?

161
Gustavo Boregio
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