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General Q&A

Any questions you have about using Manychat.

  • 3,699 Topics
  • 7,745 Replies
3700 Topics
mfranciscx
mfranciscxUp-and-Comer
asked in General Q&A
A lógica de ter um whatsapp business e não poder usá-lo!

Eu gostaria de entender a lógica de ter um whatsapp business já conectado a minha conta do Facebook Business e ao tentar conectar aqui no Manychat é recusada, porque?(Questão 1: Esse número será conectado a conta Manychat e só poderá ser usado com estratégias aqui, é isso?)Se o Facebook Business me concede a opção de fazer a conecção com a minha conta porque essa conta do whatsapp não é válida?Engraçado que ninguém faz um tutorial explicando o porque dessa situação?

1003
Vianca
azzaddineait
azzaddineait
asked in General Q&A
Add the campainge source to the contact inforamtion

Hi there, I managed to link Manychat with Zapier, I want to add the facebook messenger campaign name to the data sent to zapier. How can I do it please! Thanks for your help   

151
Gustavo Boregio
josuealfonso
josuealfonsoUp-and-Comer
asked in General Q&A
Pause conversation after AI flow

Hi team! I’m having a serious issue with conversation tracking. In the flows where I have AI, once the flow is marked as closed, if the client writes anything right after, the conversation completely reopens. Is it possible to automatically pause the conversation for 1 day after it’s finished with the AI? That way, if the client writes something, no flow is triggered.

515
Gustavo Boregio
Shkin
ShkinUp-and-Comer
asked in General Q&A
How do I delete my widgets?

Good day to everyone!In the “Contacts” I have my Widgets and I’m not really sure why they are there, I haven’t set any. I would like to delete them but can’t figure out how to do that. The link there is not available anymore and I have concerns that my clients might get confused.So is there any possibility to delete the Widgets? I appreciate any help! 

644
Shkin
iwait
iwait
asked in General Q&A
Requests via API

Hi everyone,  I have a request regarding the limit of request via API, there is a table that there is a limit as 10 SPS in de Suscriptor side.  My question is, if there is any way to increase user per 1 second to attend.? If thats default or by changing the plan increases or something

181
Gustavo Boregio
botsguy
botsguyUp-and-Comer
asked in General Q&A
MANYCHAT UPDATE

 

541
Raquel C
Manychat Team Member
mags daddy
mags daddyUp-and-Comer
asked in General Q&A
A.I BUGGING OUT

 All of a sudden my AI steps started firing this to everyone...

47236
Raquel C
Manychat Team Member
Rita Veiga - PJs Boss
Rita Veiga - PJs BossUp-and-Comer
asked in General Q&A
Coded messages as reply on Instagram

Who else is seeing this behavior on Instagram accounts?  

9810
Raquel C
Manychat Team Member
sebnajera
sebnajeraUp-and-Comer
asked in General Q&A
Manychat going crazy!!

Manychat is sending crazy infinite messages to my contacts!Please helpThis is one message{ "object": "instagram", "entry": { "0": { "time": 1734398461939, "id": "17841461562795516", "messaging": { "0": { "sender": { "id": "1097074562049092" }, "recipient": { "id": "17841461562795516" }, "timestamp": 1734398461414, "message": { "mid": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxNTYyNzk1NTE2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTU0OTIxNDA0NDM4Mzk1MTozMTk5NDAwNDUzOTU1MzQxMTc1NDY0MTEzMDk2MDk3NzkyMAZDZD", "text": "{\n \"object\": \"instagram\",\n \"entry\": {\n \"0\": {\n \"time\": 1734398461345,\n \"id\": \"17841400359072250\",\n \"messaging\": {\n \"0\": {\n \"sender\": {\n \"id\": \"960533592589158\"\n },\n \"recipient\": {\n \"id\": \"17841400359072250\"\n },\n \"timestamp\": 1734398460586,\n \"message\": {\n \"mid\": \"aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDAwMzU5MDcyMjUwOjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTU0OTIxNDA0NDM4Mzk1MTozMTk5NDAwNDUyNDI3MzY0MTU5Njk5NDE4MjU4NTUxNjAzMgZDZD\",\n \

1307
Raquel C
Manychat Team Member
promm
prommUp-and-Comer
asked in General Q&A
"Growth tools" is missing

Hi, I am looking for the tab “growth tools” to connect my website - it is not there.Shouldn´t that be in the tab “automation”?

962
promm
RFPromo
RFPromoUp-and-Comer
asked in General Q&A
Exporting All Contact Data

Hi All. So I have about 350+ contacts through Whatsapp. In there, are the following custom fields. Full Name, Phone (some left this blank- but its whatsapp so its there), email, image upload and State. How can I export all of this information to a google sheet and include the phone number of the contact? I have tried the tag & sequence method but the phone number isn’t coming over.

381
Fabio Gaulke
mags daddy
mags daddyUp-and-Comer
asked in General Q&A
A.I Steps Randomly stopped working

Setup an A.I automation step yesterday. Worked well all night , this morning I woke up and its been broken for 2 hours now. Same automation step works when connecting to a different IG account. Any ideas?

594
Fabio Gaulke
WilliamSwimStars
WilliamSwimStars
asked in General Q&A
Https Request

Hi, I have created an internal chatbot using CustomGPT and WhatsApp. My problem is that when there is a line break in the “last text input” (the last message on WhatsApp), ManyChat cannot send the request via the API. I don’t know why. It seems that line breaks are not supported, and there is no way to bypass this issue. There is also no way to modify a custom user field to remove the line breaks ?    

181
Fabio Gaulke
Neurona
NeuronaUp-and-Comer
asked in General Q&A
Instagram automation only answers some mesagges

My instagram automated response only answers some of the messages and only does it every now and then, i check the triggers and its fine, refreshed the permissions and nothing seems to work. It was working fine until the start of the month. Can someone tell what can i do?

221
Fabio Gaulke
MyTribeCare
MyTribeCareUp-and-Comer
asked in General Q&A
People Not seeing Message

On my end, I can see that the automation works and the DM is sent, however, people are saying they don’t see it on their end. Is this a glitch or did anyone find a fix?  It seems totally random and inconsistent, but has been happening a lot lately! 

501
Fabio Gaulke
AwaisToor
AwaisToorChannel Explorer
asked in General Q&A
Importing Contact !

According to the ManyChat video tutorial, the "Import" tab should be visible, but in reality, it is not showing up in my ManyChat account.How to import contact ? Video Tutorial Link: https://manychat.com/resources/video-course/how-to-navigate-through-manychat/importing-contacts

613
rodrigo_silvano
promm
prommUp-and-Comer
asked in General Q&A
Different prices

On the “prices”-site of many chat I see the Pro-Version for 15$. When I log into my free-account and want to upgrade it, the system shows me 25$ per month. Why is that answer why can´t I get the 15$-account? Thanks for helping!

1032
promm
Wioletta
Wioletta
asked in General Q&A
DM tagged contacts on Instagram?!

Hey everyone,Over the past few weeks, I’ve been building a waitlist for my ebook launch. Now I have several hundred contacts tagged as “waitlist,” and I want to send them a DM on Instagram with the purchase link. This seems like it should be a straightforward process, but I haven’t been able to get it to work.Here’s what I’ve tried: I set up a sequence to automatically send a DM to contacts subscribed to it. Then, I subscribed the tagged contacts to the sequence, but nothing happened. Only 2 random contacts received the DM, and I have no idea why.Is this the right approach? Or is there a simpler way to do this that I might be missing?Thanks so much for your help!

141
Gustavo Boregio
Olha Omic
Olha Omic
asked in General Q&A
pro version for accounts from Ukraine

Greetings. Please tell me why I was charged for using the pro version, if it is free for Ukraine? And why does it not trigger on a code word after setting up the automation and publishing it?

570
Olha Omic
Andreia R Santos
Andreia R SantosUp-and-Comer
asked in General Q&A
AUTOMAÇÕES DE COMENTÁRIO A PARTIR DE UM ANÚNCIO

Alguém sabe informar se as automações de comentário em uma publicação para receber um link funcionam também a partir de anúncios?Fiz alguns anúncios com 2 CTAs para não precisar fazer 2 criativos (Clique em Saiba Mais ou Comente “XXX”), a automação estava ligada e funcionando no orgânico, mas percebi que em alguns anúncios ela não funcionou.

633
rodrigo_silvano
hafijur.sheikh
hafijur.sheikhUp-and-Comer
asked in General Q&A
I can not make the Current ManyChat Role To Primary 🙁 in ManyChat Settings

I can not make the Current ManyChat Role To Primary I have tried troubleshooting from their website but it seems like I can not figure it out. Did anyone faced the same issue as well? Please help me through it  

943
rodrigo_silvano
Lemon Wake
Lemon Wake
asked in General Q&A
How do I automate Dm s to my followers on IG

How do I automate and send Dms to 100  followers/day using many chat ?

311
rodrigo_silvano
William62
William62Up-and-Comer
asked in General Q&A
Dual posting

My flow is working great. Aside from an image not appearing all is good.Question.If I create a post in my fb profile page and share it to my business page will it still trigger messenger?

202
William62
Moneto
Moneto
asked in General Q&A
help me

Hello everyone, I received a ban on my Facebook account today. Is there any way to transfer the page to another person so that the automations can continue to work? I don't want to lose the contacts I've gathered.

111
rodrigo_silvano
J
Juandsg1901
posted in General Q&A
Certifications

Hello! I want to know how I can get certified in manychat, I see that they closed the certifications. Does anyone know why and if they are going to enable them again. Thank you!

1301
Moneymitmamy
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