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General Q&A

Any questions you have about using Manychat.

  • 4,154 Topics
  • 8,965 Replies
4154 Topics
cenz5209
cenz5209Up-and-Comer
asked in General Q&A
How to send image inputs from Manychat to Make?

I'm building a chat automation with Manychat and Make. Leads upload an image, and we use OpenAI to give a price quote.Problem: Manychat saves images in {{cuf_123456789}} format. I need to send the image as a file or URL to Make, so it can be processed by OpenAI.How can I fix this? Thanks!

551
rodrigo_silvano
turgunbek
turgunbekChannel Explorer
posted in General Q&A
why is it not working on the comments?

hi. why is it not working on the comments?

151
rodrigo_silvano
irene
irene
posted in General Q&A
Error de conexion con instagram

OAuthException: El historial de actividad futura de tu cuenta fuera de las tecnologías de Meta está desactivado para esta app. Ve al centro de cuentas para modificar esto. como soluciono este problema? tengo activado el historial de actividad futura en facebook y me sigue dando este error. gracias! 

380
irene
shreya
shreya
asked in General Q&A
Need your help!

My account is not very engaged on Instagram and so for one of the posts I automated a DM link and reply to comment using Many chat and also boosted that reel. It got exceptionally high engagement - my avg comments before this was around 10 whereas this got 66 comments and due to Many chat automation, every comment had an automated response from me. It seems like after that I have somehow been flagged by Instagram and I can no longer comment or add captions to my reels. Has anyone faced this issue and do you know how to resolved it?  I have tried contacting Instagram but they never respond.Thanks

90
shreya
SandySoteno
SandySoteno
asked in General Q&A
Connection request pending with WhatsApp connected to Manychat

I’ve been having issues since the beginning of the year with the process of connecting a WhatsApp number (which I already set up in ManyChat) to my Facebook page.I noticed that after linking WhatsApp with ManyChat, the number wasn’t automatically connected to my page. When I tried to add it manually from the Linked Accounts section, it showed as "Connection request pending" (Screenshot attached).Because of this, I haven’t been able to run campaigns using the WhatsApp number I have in ManyChat. I’ve been dealing with this issue since February 1st, 2025.Has anyone else experienced this? Do you know how to fix it?  

761
Fabio Gaulke
Maki
Maki
posted in General Q&A
Automation is not triggering - it says it is paused

Can someone help me? I have already finished the automation but it is not triggering and it says it is paused even though i have already clicked update and live. 

121
Fabio Gaulke
S
soymilk
asked in General Q&A
Do all Manychat features work on the iPad?

Hi! I work using Manychat on my gaming laptop, but I’ve recently been traveling more and lugging around a heavy device is kinda inconvenient. So I’m looking into getting an iPad soon but I need to know first if Manychat has full functionality on it before I buy one. Your help is much appreciated!

121
Fabio Gaulke
vsichi
vsichi
asked in General Q&A
Using current WhatsApp Business / Number with Manychat.

Hello Guys! I have a question about Manychat. Specifically… The client has a WhatsApp Business number, which is already present on the website and everywhere else. They receive everything there: inquiries, information requests, and orders via WhatsApp. However, what’s missing is the automation part for some standard questions. While I was installing Manychat as a test, I came across this essential information: Essential information on linking your number• Personal phone numbers cannot be used for personal WhatsApp after connection.• Messaging customers is limited to 24 hours from their last contact, and out-of-window communication requires approved templates.• Features such as contact lists, broadcast lists, voice messages, audio calls, and group messaging are not available in the WhatsApp App post-connection.• The WhatsApp Business App will stop working with this number after connection.• Your chat history will not be transferred. Refer to guides for backup on iPhone and Android. My c

471
Fabio Gaulke
Ikh takir
Ikh takirUp-and-Comer
asked in General Q&A
Free contacts

Hello, seems like i have been encountering a problem with the free 1000 contacts since i made the automated chatbot on Facebook it has only sent 61 replys but now the 1000 contacts says its full out of nowhere ? Is it how it works or am i missing something ? Or are you able to reset the free contacts? 

1387
Fabio Gaulke
isaacdcordy22
isaacdcordy22
asked in General Q&A
Issue with IG Automation - Actions

I am running into an issue with several of my automations set up in Instagram. My trigger is working properly, then I’m trying to allow my followers to submit a picture.I have a message set up with a prompt encouraging my followers to do so, followed by the “Data Collection” option that is selected as such: “Waiting for Image from contact...”Upon receiving the image, my automation is programmed in “Next Step” to send another message. However, this has recently stopped working. With other automations, the “Perform Action” that I have created hasn’t worked properly. But once again, this only stopped working yesterday.I have refreshed my permissions, but to no avail. What do I need to do to make this work properly? What am I doing wrong?Thanks in advance!

180
isaacdcordy22
cata_rendon
cata_rendonFlow Scholar
asked in General Q&A
Flows Stuck in an Infinite Loop – Anyone Else? 🚨

 Hey everyone, Our Client´s chatbot is stuck in an infinite loop, repeatedly sending the same messages, even though we haven’t made any recent changes to the flow. We’re also receiving Facebook warnings about exceeding the limits for subscription requests.We’re trying to figure out if this is a general bug or something specific to our account. Has anyone else noticed this issue in their flows? Any insights would be greatly appreciated!🙏 Thanks in advance. Catalina R

311
Gustavo Boregio
agata12
agata12Up-and-Comer
asked in General Q&A
Wrong automation

I've set up automation so that when someone comments a specific word, they're directed to my landing page. However, when they comment that word, a different automation is triggered, and they receive the wrong link. How can I fix this?

202
agata12
Bomeline
BomelineUp-and-Comer
asked in General Q&A
Instagram - Facebook

Hi, I have a question about IG/Facebook.My IG reels are getting recommended on Facebook (not posted, but shown on FB). Will my automation Comment to DM with trigger word work for the Facebook viewers of my IG reel? Thank you for reading my question.  

878
rodrigo_silvano
Numpy Ninja
Numpy NinjaUp-and-Comer
asked in General Q&A
Can Any One share a template to integration of facebook Messanger and openai assistant, through manychat

I tried a automation , but i got lot’s of errors.My problems are:1.When there are two messages at a time then it is leads to error in my automation. Like is is sending a same message twice.​​​​​​​2.And The Manychat time out is 9 seconds , that one is major problem causing more problems in my automation.Can any one please share some tips or template to openai assistant and facebook integration in manychat automation.

505
Gustavo Boregio
La Ligne
La LigneUp-and-Comer
posted in General Q&A
no digital code is sent to my mail to access account on manychat website

I can.t connect my account on manychat.com. they are supposed to send a digital code on my mail but there is nothing (yes I checked m'y spam file and yes this is the right adress). Also, I don't receive any notification on my phone when I get a new answer on the chat (yes all the notifications are turned on). I promise I wouldn't brother you if I hadn't tried m'y best already with all the obvious/GPT solutions... 😅Thanks a lot for any kind of feedback !

132
La Ligne
Charlie Boy Productions
Charlie Boy ProductionsUp-and-Comer
asked in General Q&A
Instagram DM Automation

Hello everyone. I’m trying to finalize my Instagram automation, but I’ve encountered an issue. When I comment on a post or an ad, the automation doesn’t trigger. My goal is for the automation to activate and send a DM to the user’s Instagram inbox whenever someone comments on any post or a specific post. Note: I have already tested sending direct messages from the inbox (not on a post), and the automation starts without any issues. I’m attaching a screenshot of how I set up the automation flow. Thank you in advance for your help!  

452
Charlie Boy Productions
RicTrevi
RicTrevi
asked in General Q&A
How to use Multiple Choice on Whatsapp flow

In a Whatsapp flow I need to create a Multiple Choice like Yes or No buttons.However, after user choose one of that button, like Yes the flow goes to next question that will have “First or Second”Buttons and I need to prevent the user to press the past buttons Yes or No.How can I do that?

3451
CBA
sharonworld
sharonworldChat Surfer
asked in General Q&A
revert automation

Hi I reedited my automation and published the second version. But then I found my runs on first version is all gone on the automation list (it is recounted).Is it there any way I can get my first version runs back? Thank you.

282
sharonworld
Felix
Felix
asked in General Q&A
Mailchimp Integration

Hello everyone, I’m working on a project and It’s about integrating mailchimp with manychat so that  all contacts collected on instagram dm through manychat goes to a specific mailchimp list, I already integrated both and have setup an action step to collect the contacts to the mailchimp list after it’s been collected by manychat on instagram? Now, the client is telling me that it is not working. Is there a chance that itt doesn’t work even after previewing everything and it all seems well?  

1839
BlazeSmith
maksimmakarov
maksimmakarov
posted in General Q&A
Instagram comment automation stops sending Autoreply on reel comments

Hey All! This is my first post. I’d like to share my Manychat Instagram automation was setup and tested properly, but after few hours stops sending autoreplys like “🔥🔥🔥” on Reels comment.Whats interesting is automation works, I mean Manychat sends DM to commenters Instagram profile. Did someone knows whats happening?

2238
Joren Wouters
Mvrk23t
Mvrk23tUp-and-Comer
asked in General Q&A
Issues with Refresh Permissions

Here is the message that I’m getting:Channel permissions lostMessenger channel lost connection with this account. This happens if you have changed settings on the Meta side or logged out of its platform.It's easy to fix by clicking on the “Refresh Permissions”. Go through the steps and grant channel permissions to Manychat:I’ve tried numerous times and the same message comes up. I am the admin for my client and this just happened when I tried to preview on my FB page.I also have these notices as well:Some issues with account's permissions were found. Facebook page Admin has to Refresh Permissions.Refresh PermissionsYou have insufficient rights to reload the accountNot sure what is going on. Really need your help.Thanks in advance, Skip

14537
Meln1k
Alicebot Co
Alicebot CoUp-and-Comer
asked in General Q&A
A keyword is being required to be typed 2x before flow starts

Hi friends, Help please. I have a flow that is “password protected” and we are using the keyword as a way to get access to the rest of the content. Unfortunately, the flow will not trigger and start the flow without typing in the keyword 2x. This leaves clients stuck and confused. We have found no way around this with 504 users from december to present. Anyone have experience with troubleshooting this? It’s not happened with our flows in the past.  Thank you,Tiffany

434
Fabio Gaulke
lasersystems
lasersystems
asked in General Q&A
Migration of whatsapp number with 5 years of history to manychat

[ENGLISH]Hello, I want to migrate my WhatsApp video number to Manychat, but I'm afraid of losing 5 years of customer history, ie at the time of migration, I can no longer use WhatsApp Business, diect of the app, but I'm interested in watching videos, images, voice notes, etc, from my clients, when migrating to Manychat I lose all that history?, or can I still see it in Manychat chat chat? For the chatbot do you recommend using a new number for Manychat or do you recommend migrating my old number to manychat? [ESTAÑOL]Hola, quiero migrar mi numero videjo de  WhatsApp a Manychat, pero tengo miedo de perder todo mi historial de clientes, es decir al momento de la migracion, ya no podre usar WhatsApp Business, diecto de la app, pero me interesa seguir viendo videos, imagenes, notas de voz, etc, de mis clientes, al migrar a Manychat pierdo todo ese historial?, o lo podre seguir viendo en el chat de Manychat?Para el chatbot recomiendan usar un nuevo numero para Manychat o me recomiendan migr

2073
Digitalmateus
samar
samarChannel Explorer
asked in General Q&A
Switching from Timer-Based to Manual Approval for Track Submissions

I want to Switch from Timer-Based to Human Approval. Current approval is fake and based on a timer, creating inefficiencies but i want when a user submits their track, pause the flow and notify a team member for review. A team member manually approves or rejects the submission. Only after approval, the user is shown pricing & payment options.How can i acheive this? 

437
Fabio Gaulke
yasabyr
yasabyrUp-and-Comer
asked in General Q&A
Time out error

My API sends responds back but sometimes it needs a little bit more time to process data and answer. I checked my logs the answer from my server was sent but it was too late for many chat to waitI tried to add delay method in the many chat but it didn’t work.Can I adjust responds wait time?

72511
Gustavo Boregio
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