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General Q&A

General Q&A

Any questions you have about using Manychat.

2,003 Topics
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Alexis

asked in General Q&A

How can I store the last comment from a user?

I have this automation flow that triggers on each comment on posts or reels. I would like to store the comment itself as a contact property that I will process later on.Does someone know how to do that? Manychat must have this data as it can trigger the automation when the comment is posted, but for some reason I don’t know how to access the valueMany thanks! ☺️

4 months ago

Batu

asked in General Q&A

I unsubscribed but still getting charged

I have unsubscribed almost couple months ago but still manychat charges for it. What do you guys think? Thank you

4 months ago

ederntjw

asked in General Q&A

IG Comment - Auto DM and reply doesn't work the second time

Hey everyone, i noticed that once a contact has commented once, they cannot comment again the same trigger word to get the auto reply. it will only work once per post… is there a fix so that no matter how many times they comment, they will still get the automation?

4 months ago

Voicebooking

asked in General Q&A

Can't connect my Instagram

Hello,I am trying to connect my Instagram profile. I go through every step but I always go back to the first screen (image) and nothing happens. When I try to check if I am connected to Facebook, I can't click on the button Connect. It shows this: Then I tried with other profiles which are supposed to be Admins to the page and still the same. In Facebook it says I am connected to ManyChat but I am not. Can someone please help?

4 months ago

RicTrevi

asked in General Q&A

Buttons need to stop working after the question is answered.

Buttons need to stop working after the question is answered. I am new to ManyChat and am trying to migrate from SendPulse, which has been disappointing.I am facing the following challenge: in a WhatsApp flow, I need to create multiple-choice buttons, like 'Yes' or 'No'.However, after the user selects one of these buttons, such as 'Yes', the flow moves on to the next question which will present 'First' or 'Second' buttons. I need to ensure that the user cannot press the buttons from the previous question, 'Yes' or 'No'.Could someone please tell me how to do this without having to do programming using variables?"I mean, is there an existing function like the 'Multiple Choice' shown in the article at https://support.manychat.com/en/support/solutions/articles/36000003046-user-input-and-custom-fields#reply_types under the 'How does it work?' section?This support page seems to be completely outdated.

4 months ago

zel123Channel Explorer

asked in General Q&A

My Instagram connection keeps dropping, Help me

Please help. It is shown in the screenshot below. I have to keep refreshing the permissions. I logged out and logged back in, but the connection keeps dropping on its own. Please help

4 months ago

Annabel_BalanceUp-and-Comer

asked in General Q&A

Where are the widgets now?

Hi, I have a pro account and a long time ago I set up a widget in a flow I created. This is still live but I cannot locate it now. I can see it is in my contacts section under widgets but I’m trying to rewrite my sequence and need to know how to access the original link and flow. Can anyone help?

I had just set up my first automation. Then I was looking for ideas for conversation starters. I started a conversation with someone else’s bot & while his messages were coming in, my bot just randomly sent him a link to my ebook.I went back to my automations and don’t see why that happened. I followed the instructions slowly while setting up my automations. Now what?Thanks for your help.

4 months ago

SyrenutxaUp-and-Comer

asked in General Q&A

problem connect with Telegram

I am helpless! I can’t connect to the Telegram. There is a problem with application ManyChat! I am on mobile app, but I can’t connect! I keep going around in circles, it tells me to enter Telegram, it gives me a link and it doesn’t let me go to Safari, then I enter the application and nothing happens. Please help me!

Hi! Broadly, I’d like to store the keyword used to trigger a conversation in a spreadsheet. Specifically I’m building out a spreadsheet of geodata and phone numbers. Ideally I’d like to be able to have people comment their city, and then get a DM from me saying something like “yes, we’re going to [KEYWORD], what’s your phone number, I’ll text you when we come”, which would trigger more of the survey, but the keyword would ultimately be stored as well. Any thoughts on this?

4 months ago

meganmoneybagsUp-and-Comer

asked in General Q&A

How to send a follow up DM after a delay?

I have an automation setup for when a user comments “Learn” on a Reel or Post, I send them an automated DM with a link to my free guide. Is there a way within 24 hours to send another follow up DM with something like, “Did you get it? Is there anything I can answer for you re digital marketing?” Thank you

4 months ago

Lama

asked in General Q&A

I'm not the business owner, how can I verify the Business account?

Hello,I am currently in the process of setting up ManyChat on WhatsApp for our branding team at the organization and have encountered some confusion regarding the business verification process. I'm aiming to use this chatbot to provide branding assistance to employees, but I'm not the owner of the organization, which seems to complicate the verification process.I have already submitted an HR certificate to prove my employment, but that has not been successful. Could you guide me on how to verify our business under these circumstances? Any help would be greatly appreciated as I am quite concerned about ensuring everything is set up correctly.Thank you for your assistance.Best regards,Lama

4 months ago

alisoUp-and-Comer

asked in General Q&A

instagram lost connection

hii have connected 2 account to Manychat from instagramtoday i got an error that one of my accounts lost connectionthere is a button in settings so i can refresh instagram connectionbut when i hit the button everytime it shows me refresh connection for the other pageso i cant refresh my connectioni also deleted the other instagram account in manychat so i can refresh connection in my main account but it gives me the other insta channel againso i have no idea how to connect again my instagram account to manychatany idea how i should reconnect to my instagram?

4 months ago

Calvin C.

asked in General Q&A

does not show any of the latest instagram post

My manychat automation does not show any of my latest instagram post, anyone experiencing the same issue?

4 months ago

Marina68Up-and-Comer

asked in General Q&A

Automation says 'disabled'

Can someone help me, it is driving me crazy! I can set up the automations without any problem but now when I press ‘Publish’ my automation is ‘disabled’ and the automation is not working. They worked perfectly before, I changed nothing and refreshed connection several times? Is there a setting that changed? What can I do?Thanks for your help

4 months ago

myvillacityUp-and-Comer

asked in General Q&A

Your message could not be delivered. This business can't chat with phone numbers with your country code.

HiWe have approved our WhatsApp line Meta Business and use it via ManyChat Messages cannot be sent to this number from Turkey. When a message is sent from Turkey, we receive a message like this. Could you please inform usabout what the issue might be related to?Your message could not be delivered. This business can't chat with phone numbers with your country code.تعذّرتسليمرسالتك.لايمكنلهذاالنشاطالتجاريالدردشةمعأرقامهواتفتحملرمزبلدك.پیامشمانمی‌تواندرساندهشود.اینکسب‌وکارنمی‌تواندباشمارهتلفن‌هاییکهدارایکدکشورشماهستند،گفتگوکند.Не удалось доставить ваше сообщение. Эта компания не может вести чат с телефонными номерами с кодом вашей страны.Mesajınız teslim edilemedi. Bu işletme, ülkenizin telefon koduna sahip telefon numaralarıyla sohbet edemiyor.

4 months ago

katie.mckenzie

asked in General Q&A

Klaviyo integration issue

Hello! I’ve integrated ManyChat and Klaviyo and set up an automation, however, emails are not being captured on Klaviyo’s side. What could I be doing wrong here? Thanks in advance for the help!

4 months ago

jcortezUp-and-Comer

asked in General Q&A

Is It the feature "List Messages" aviable in Pro Only?

Hello! I am an amateur in manychat. I will buy Pro Version but I want to make sure “List Message” is aviable on Pro Version, It does not appear in the testing version, not even the button, but i wacth video tutorials and is aviable.

4 months ago

shiri

asked in General Q&A

Does anyone know how to create a message to customers who havent responded?

Hi everyone, I’d love some support <3Does anyone know how to create a message that after 2 mins if someone has not responded to a message, that the bot sends them a reminder automated message, The way i have currently created this is 2 ways: for messages with no quick replies (ie the question requires customer to type answer) there is a button called “if customer does not respond’ then added a message onto that, and then with quick replies (ie the question has multiple ‘buttons’ a customer can choose to press) on quick reply settings ive added a rule that after 2 mins - send an automated message neither of these options are working in the instagram preview. Has anyone got experience with this?

4 months ago

katelynjamesUp-and-Comer

asked in General Q&A

Trigger Response to Word within a word

Is there anyway to specifically make a trigger be just that word? For example, we have a trigger for ‘POSE’ and someone commented the surd ‘suppose’ so it triggered the message.. but are we able to just make it be that one word?

4 months ago

daneigonzales

asked in General Q&A

2 Separate Accounts for IG and FB?

Hi! New to Manychat - so we just tried with our first sequence on IG using keywords as triggers and that went well and so we want to replicate that for FB as well.When we tried to create an FB sequence, we had to connect FB and my client had to create a new Manychat account for that. So question is, is it possible to have the IG and FB in just one Manychat account? Or does it have to be separate for different channels? By the way, one the main account (with IG) FB is already connected but when I try to make an FB sequence, it doesn’t show options for FB. Thanks!

4 months ago

demikUp-and-Comer

asked in General Q&A

I'm new to Manychat, so I want to add Instagram as a channel.

I'm new to Manychat, so I want to add Instagram as a channel. Every time I log in, I link Instagram, but when I want to connect and it says 'confirmed'. Then I get the same message to RETURN to connect. Continuously again. Instagram just doesn't connect. I don't know what to do. Who can help me or has the golden tip?

4 months ago

robsoncarvalhogestorUp-and-Comer

asked in General Q&A

Query about Manychat setup for a call center

Hello, Manychat Community! I'm setting up a call center using Manychat for an accounting firm. We want to use a single WhatsApp Business number to receive all messages and direct them to different departments within the company as needed. Can anyone confirm if Manychat can handle this efficiently with the PRO plan? I need tips or examples on how to properly set this up. Thanks!

4 months ago

Daniel Sun

asked in General Q&A

How to reconnect my IG account with manychat?

Hello, I have trouble with manychat. My situation:I paid for pro on Arpil 29, 2024. And I have tried to delete my manychat account on the same day. (cancel subscription, Remove Team, Remove channels) and I got message. “You have canceled your subscription, it will end on May 26, 2024, after which you can delete your account.” <It means that can I use many chat until May 26? or it means that I have canceled my subscription, that’s why I can not use manychat anymore? Anyway, I log in the manychat and try to use it, but It does not work. My two IG accounts are visible but the connect button isn’t clickable. Should I subscribe again? And once I do, will I be able to reconnect my IG accounts to Manychat? My account is activate now. However, every connect, activate button are not activating now…… How can I do? I am troubling my business because of this problem… Please let me know how to do… please

4 months ago

thesonofkryptonUp-and-Comer

asked in General Q&A

ManyChat Sequences are not being sent out when used for newsletters

Hi all! So Sequences! They are frustrating! I am trying to set up a relatively simple sequences that contains 4 newsletters (weekly newsletters for each week of the month of May) and I am certain that I know how to do that (set up a “Condition” node that looks at the date and time and sends out the relevant email when a new contact is tagged appropriately and subsequently subscribed to a sequence)…...but Manychat does not agree! I have tested this with a few dummy accounts and, even though I have the first message of the Sequence set up as “Immediately” send, I don’t get an email immediately! Instead, when you’re looking within Manychat at the dummy contact account (and trying to figure out what’s going on), all you get is a message that says:“New message from sequence: Test Sequence copywas received on May 1, 2024 4:06 PM”But I don’t see a follow up sentence that says “Email message sent” I don’t understand what I’m possibly doing wrong. I have included a screenshot of the simple

4 months ago

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