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General Q&A

Any questions you have about using Manychat.

  • 3,693 Topics
  • 7,723 Replies
3694 Topics
Himank
Himank
asked in General Q&A
Sending Audio/Video files on Whatsapp via URL

I want to send Videos and Audio files to a Whatsapp user using the URL of those files instead of uploading it from local storage. I am able to send Image using the URL but not Audio/Video. Is there a way I can do that using the external request block? 

5605
frances
thoughtfairy
thoughtfairyUp-and-Comer
asked in General Q&A
Calendly, Asana, Zapier integration

Hi everyone,I'm currently working on an automation flow that integrates ManyChat, Calendly, and Zapier, but I'm encountering an issue with identifying and tagging contacts who book a call via Calendly.Here’s the flow I’m trying to achieve:A lead engages with our Facebook Messenger bot and provides their details (such as phone number, email, AC type, etc). We then forward them to Calendly to book a call with our sales team. After the lead books a call, a Zap is triggered in Zapier to create a task in Asana for the booked call. At the same time, we want to tag the ManyChat contact based on their Calendly booking, which will then trigger another Zap that sends the contact’s additional information to Asana i.e. it should update the task associated with that contact.The information we collect in ManyChat (name, email, phone, etc.) will only be forwarded to Asana once the lead has successfully booked a call. Additionally, we want the task in Asana for that particular lead to be updated with

682
thoughtfairy
Yaroslav
Yaroslav
asked in General Q&A
Check subscription to the Telegram channel

Is it possible to set up a chatbot in Telegram to check whether a person is subscribed to a group or channel in Telegram?

1551
NickGKd
Jessalynarthur
Jessalynarthur
asked in General Q&A
Manychat Pixel Value Formula??

Hello I have a Shopify page where I sell differente items at different price points. What should I choose here? I cant set one price since the items in my store vary prices. What formula works?? Thank you for your help :)  

361
Gustavo Boregio
Ashley Alexandre
Ashley Alexandre
asked in General Q&A
Grow Your Business With DM Automation

When will we be getting access to the recording of todays webinar?

382
Raquel C
Manychat Team Member
vitrics
vitricsUp-and-Comer
asked in General Q&A
Telegram Broadcasting Feature

I am trying to use Telegram Broadcasting Feature. At the moment, I only can broadcast to my subscribed users via Telegram Bot. I want to imports user phone numbers onto ManyChat and then have ManyChat convert those numbers to telegram username so I can broadcast. Is there a way to make this happen or any other way to convert phone numbers to telegram users name? Please help with this...

795
Gustavo Boregio
Xplora
XploraUp-and-Comer
asked in General Q&A
Automation Conditions

Hi guys! I need help with this challenge.I am trying to set up an automation with condition that is a bit different from the regular pattern and I do not know how to navigate.I am putting up a post that is a trivia, but i do not want to reveal the answer on the post. What I want instead is that for any answer or comment you provide on that post, you will automatically receive a response prompting you to check your DM to see if you got the answer right.When you get to DM, my first prompt to you would be to congratulate you for trying the question and to ask you to check if your answer (which was already provided on the post) is correct.Now, where I’m stuck is that i need the condition set to be able to check and know if the answer you had provided on the post before you came to DM was correct or not, before the remaining automations comes to play.How can I set this condition, to check if your last comment on the post that brought you to the DM was the right answer for the trivia? I do n

372
Xplora
Allison Doyle
Allison DoyleUp-and-Comer
asked in General Q&A
2 comments at a time don't work

Has anyone experienced this? I have a post where they can comment 2 different keywords and only one trigger is getting DM’d to them. Whichever key word they comment first gets sent. Even when they comment the 2nd key word on a different line it doesn’t go through. Any thoughts on how to fix this??  Thanks!

281
rodrigo_silvano
cancun19
cancun19
posted in General Q&A
link

hi, I have placed a document in one drive and used that link in the Dm automation but it sent to a page that does not open.  ¿where do you suggest I put my document and get a link to put in DM? 

231
rodrigo_silvano
livelikemad.co
livelikemad.coChat Surfer
posted in General Q&A
People not going through the delay

I have a delay set before a message and it says 501 people pass through it but then the message after says it was only sent to 204 people… how is that the case?

434
livelikemad.co
David_Ezih
David_EzihUp-and-Comer
asked in General Q&A
❗IMPORTANT - Adding custom field value in JSON AD setup

Hi all,Urgent please - I need to be able to pass a value to a custom field in Manychat, while setting up in JSON ADs.Any idea how to do this please? ie. pass payload directly in the JSON AD setup, that gets saved into a specific Custom Field in Manychat?NB: The value of the custom field can/will be different for each different AD that is setup. Appreciated.Thanks

505
Gustavo Boregio
M
Mitosi10
asked in General Q&A
External Request problem

Hello, i have a problem to use an External Request in Automation. This the external link:https://komunikaty.tvp.pl/komunikaty/lubuskie/informacje-drogowe/0?_format=jsonbut it’s don’t work, and in text field give me: {{cuf_12023634}}You have solve about this?

1195
Fabio Gaulke
bryankoci
bryankociUp-and-Comer
asked in General Q&A
Need support - my account is broken

Long time user of Manychat, back when I had to wait to get an account (I think this was in 2017?)Anyway, I’m back to using it again and I’m running into a lot of issues. For example, it won't let me reconnect my instagram account @WhisselRealty because it said it was connected elsewhere, but I checked everywhere and I don't have another account.  Also, it says I need to update billing because I have too many contacts, but I deleted all of my contacts but it still says I have 1452/1000  What is the best way to reach out to support directly? I think I need someone to dig into my account to help figure this out! 

372
bryankoci
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Multi choose function

Is it possible to let the user choose several answers at once. For exampleWhat is your favorite team?1. Barcelona2. Madrid3. BayernFor example, the user wants to choose Barcelona and Madrid together. Can he choose this with 1 action so that the answer is saved in the fildes or as a tag?

1603
Fabio Gaulke
Marcscoaching
Marcscoaching
posted in General Q&A
Publications not Available

 Hello everyone,My account has over 200 posts and Manychat keeps telling me “You don't have an available publication” Why not? Manychat is also displayed in the Instagram account, meaning the connection is set up and available.Thank you in advance.  

351
Fabio Gaulke
Aishwarya
AishwaryaUp-and-Comer
asked in General Q&A
How do i set up triggers to track conversion?

Hey community, I am new to the platform and trying a way to get meaningful insights. How can I set up triggers to track purchases made through a flow? Thank you!

652
Aishwarya
alexfewf
alexfewf
asked in General Q&A
“Request Sent”

How do i fix this? The top one? It says only request sent

3413
Gustavo Boregio
Eduardo Espada
Eduardo Espada
posted in General Q&A
Automação simples com FB e mensagem " marque esta mensagem como resposta a comentário"

O que devo fazer exatamente neste caso para ativar a automação?  

122
Gustavo Boregio
tannermmann
tannermmannUp-and-Comer
asked in General Q&A
How to skip Opening DM and send a single link

Hi there,I’m trying to determine what shifted to where a specific comment triggering a custom DM to be sent has shifted to requiring an ‘Opening DM’ where the commenter has to click yes to get the custom message. I never had this issue in the past (typically someone comments the specified word and they get my custom DM with a link). Any thoughts on how I can set up the automation to skip the Opening DM?thanks!

4786
Fabio Gaulke
countryroadssourdough
countryroadssourdoughUp-and-Comer
posted in General Q&A
Why was next post automation removed??

Why would the next post automation be removed as a feature? That was the most helpful feature so I had my posts set up ahead of time that way when it went live people could start commenting the keyword and the link was sent to them. I’m so confused why that feature would be removed.

773
Fabio Gaulke
FemaleEntrepreneursSpace
FemaleEntrepreneursSpaceUp-and-Comer
asked in General Q&A
Automation Flow not working- create new facebook?

Hello everyone!Its my first month on Manychat, I created a conversation flow for Instagram, where a Post or Reel comment leads to a DM automation. The conversation starts in the DM, but the flow stops in the middle and my audience does not receive a link. The automated response in the comments works thoough (Like: hey, got your message, I’ll send you a DM with the link).I have done ALL THE STEPS explained in by manychat support PLUS info tutorials shared here.refresh permission ✅business integration shows: manychat ✅manychat is shows under white listed search bar etc etc and all the other things you recommend ✅so my question to you guys is… should I create a NEW facebook account and facebook page, to connect to my instagram? because it seems something is off with the old facebook account (that i’ve had since 2007 and support has stopped replying because they probably don’t have a clue how to help me.I really want my manychat automation to work before black friday salesThanksAnike  

643
rodrigo_silvano
Even
EvenUp-and-Comer
asked in General Q&A
ManyChat pixel

Hi there, I need to write a script that will send the user's data (name, email, in short the data he filled in) when he clicks on the start button, so that this data is transferred to me in manychat and that his data in manychat is updated, but unfortunately I did not find a solution on the Internet (maybe someone can suggest a solution?

1175
Raquel C
Manychat Team Member
NguyenVinbar
NguyenVinbarUp-and-Comer
posted in General Q&A
ISSUES : "Get updates" not working

Hello everyone, my business's ManyChat is currently facing a significant issue: customers can't see the "Get Updates" button, or even if they can click it, they can't proceed to the next flow. I've tried reaching out to the support team, but I haven't been able to contact anyone. Is anyone else experiencing this issue?

533
ItsTheRealDT
Anjali Sinha
Anjali SinhaUp-and-Comer
asked in General Q&A
Can't access my account

Is there a real way to reach the manychat teams. I feel like I’m just vicious circle and not reaching anywhere. also tried link https://help.manychat.com/ but can’t find a direct support team. I want delete my account as I don’t have my facebook account anymore so I can’t log in to my many chats and my instagram is sending the automation messeges. 

713
Gustavo Boregio
magicstar2700
magicstar2700
asked in General Q&A
Chatbot is not going off

Hi, we have a chatbot that is supposed to start a DM based on a word trigger in Instagram DMs, but it’s not working. When we use the comment-to-DM feature, it works partially, but only for the first two sentences.When I checked the Facebook Business settings, I noticed that the primary receiver protocol for ManyChat isn’t listed there. I’ve already refreshed the connection multiple times, but it’s still not functioning properly.It’s odd that the comment-to-DM feature works partially, but the word-to-DM trigger doesn’t work at all—it doesn’t load. Do you have any idea what could be causing this?

332
Fabio Gaulke
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