General Q&A

Hi there, New to Manychat and trying to send up automation to collect email and send freebie. Did this successfully via DMs but everyone seemed to be adding keywords to comments instead of DMs so tried to add an additional trigger to the same automation to pick up comments also. However, it will not allow me to enable the additional trigger and I receive the message “Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.” I have no idea what this means or where I am meant to mark message as comment reply. Please help! Thanks in advance.

I want to cancel my subscription to ManyChat and delete my card details. I've already tried several times, and each time it says the subscription has been canceled, but after 2-3 days, it tries to charge my card again!Is ManyChat a SCAM? Should I cancel my card and remove all my details? 

Hi,I hope you’re all well. I’m writing from Guayaquil, Ecuador.Recently, I connected my company’s Instagram account to the ManyChat platform to automate messages. Since then, I have been unable to add captions to any posts, reels, or collaborations. The caption field simply doesn’t allow me to edit with an error message.After noticing the problem, I took the following steps: Removed the ManyChat connection from Instagram. Deleted the ManyChat integration and permissions from Facebook/Meta Business Suite. Tried posting from multiple devices (iPhone, Android, and computer). Contacted Meta support and verified that no applications are currently connected to the Instagram account. Despite all this, the issue persists, and I still cannot add captions to any type of post.Could you please help me resolve this? I would greatly appreciate any assistance or guidance you can provid

When are you guys unrolling the ManyChat Integration for WhatsApp Business with co-existence globally? I could really use it. After using ManyChat on Instagram for the last few weeks, I’m excited about the possibilities it could unlock for me on WhatsApp. About 50% of my customer interactions and conversions happen on WhatsApp. Can I be on the beta program for Kenya?

Hi everyone,I have integrated my WhatsApp Business number with ManyChat using the Coexistence (BETA) mode. My goal is to be able to view and respond to messages both from the WhatsApp Business app and from ManyChat.Currently, the system is only partially working:✅ I can receive messages on both platforms (WhatsApp app and ManyChat).✅ Automation flows are triggered correctly when a message is received.🚫 However, messages sent from ManyChat are not reflected in the WhatsApp Business app, nor are they seen by the customer who started the conversation. In other words: The automation flow is triggered (see attached image), but the automated messages do not reach the customer. I also cannot send manual messages from the

Hi there,I’ve tried everything I could think of. I get to the point where I need to scan the QR code to import contacts and messages. But the connection attempt on WhatsApp spins for hours and does not connect. I restarted both the phone and computer, yet getting the same result.Please help if you know why it might not be connecting.

Hello everyone,I have been waiting for ManyChat to add embedded signup for the ability to use WhatsApp Buisness App and the API functionality,The problem is now when I try to connect my existing  it through's this error message:I have remove business assets and ad accounts but still getting the same message.I desperately need this to retarget my audience soon,Any help would be much appreciated.

hola! tengo una duda, por alguna razon en esta automatización no llega el mensaje 4 se queda en lo anterior, no se por que no llega, realice pruebas pero despues de pinchar en el link del mensaje 1 no pasa nada 

Eu quero saber como capturar o numero de telefone sem a necessidade de pedir a pessoa no canal WhatsApp.Socorro, estou tentando salvar no Google Sheets!https://app.manychat.com/flowPlayerPage?share_hash=871594_b5b6b34d97a664eb721e2baba371d3ea1c39ae61

Has anyone noticed the rapid multiple updates on Manychat? It seems the UX guys are on steroids😎Every updates just makes the user experience wonderful. Thank you guys🙌

Dear ManyChat Support Team, I hope this message finds you well. I’m reaching out to kindly request that you enable the option to upload/import JSON flow files for my ManyChat account. This feature is essential for implementing advanced chatbot flows and improving the overall experience for our audience.  Please let me know if any additional steps are needed from my side. I appreciate your support and look forward to your response. Best regards,Shishirasad99

Hey everyone 👋 quick question:Do you know how I can set up an AI Step in ManyChat so it sends automatic follow-ups when the client doesn’t reply?

Im unable to export all my contacts information for a re-engagement campaign. There is no “Bulk Action” allowing me to bulk export my contacts. 

We’re experiencing an issue with an automation that contains both messages with buttons, and with quick replies.Some users are able to view and click the buttons, but when they receive a message with a quick reply, they see the message but not the quick reply (hence they can’t click it).All these people are using the official Instagram app.Has this ever happened to anyone here?

Hi, does anyone have experience with auto DM for new followers, I'm afraid of getting some kind of a shadow ban, if MC DMs too many new followers in one day...

Como puxar o link da conversa do Manychat e salvar em uma linhha no Google sheets? É possivel?

My flow has been running for months, and yesterday it started sending messages repeatedly. Is anyone else having this problem? 

My API sends responds back but sometimes it needs a little bit more time to process data and answer. I checked my logs the answer from my server was sent but it was too late for many chat to waitI tried to add delay method in the many chat but it didn’t work.Can I adjust responds wait time?

I’m on free trail and when its off i open new minor account in the major account and delete the account from first minor account to add it to the second minor account , i’m doing this cause im 18 and dont have enough money to purchase the manychat premium , so i was asking about this issue , is that normal ? im musilum is that against my reailgon ? thanks for your support

I keep getting this error message, can someone disconnect everything so I can reconnect my Instagram account? 

I’m creating a flow where ActiveCampaign receives a lead, then through Make it is sent to a ManyChat flow, and this should send a WhatsApp message to the lead. Everything before ManyChat works perfectly, but ManyChat doesn’t send the WhatsApp message, although it does capture the lead. I’m trying everything. What should I do?

Hi there!After checking with multiple Manychat users, I still can't seem to make it work so I hope you have an idea how to solve this.As you can see, the first message goes out perfectly (6 times) but only 2 people got Message #1 (but all 6 clicked!). I can see their ‘Yes please’ but they don't get the next message.  I've been setting up many flows but all of them have the same problem: the second message doesn't get sent (well… the funny thing is, some people DO get it, but others don't ).Any ideas?

If I cancel my Manychat subscription, will my existing WhatsApp QR code still direct people to my WhatsApp chat? I would like to message them manually during developing stage of my business.If I restart my subscription in a few months, will everything (including the same QR code) be restored to the current state? On my products there is QR code printed and I have to make sure that when the business will be doing better I have the same QR code.

I’m building a conversational assistant with Gemini API integration.I want to create a conversational history so the bot can remember previous conversations:1… I create a QUESTION custom field with value to user text input2… I create a RESPONSE custom field mapped to the API response3… (THE PROBLEM) I create a HISTORY custom field with value {{History}}User: {{Question}}Assistant: {{Response}}I keep receiving the error: Invalid JSONBad control character in string literal in JSON at position 304 (line 7 column 232)  

I have a properly setup Automation that has been working fine for last few months and now stopped working since last Sunday. So the trigger is a QR code or a specific word. Can someone help me?