Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 4,059 Topics
  • 8,688 Replies
4060 Topics
Nail
Nail
posted in General Q&A
Automatic greeting of new subscribers

Good day. Can you tell me if it is possible to set up automatic greeting of new subscribers with a voice message?

20
Nail
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Check Telegram channel subscription

Hi community Can I check telegram channel subscription, if yes, then how ?

1589
NickGKd
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
How to make Telegram Mini App

Hello, community!I want to create a mini app for Telegram. I tried to do it with PuzzleBot, but it doesn’t work with ManyChat at the same time. Could you please tell me how I can create a mini app for Telegram without disconnecting from ManyChat and without writing code?

270
Arman Shayan
sajad
sajad
asked in General Q&A
How to set up a WhatsApp chatbot in ManyChat and link it to our website via APIs?

Our team has created a ManyChat account, and we want to set up a WhatsApp chatbot for job postings so that WhatsApp users can interact with us. However, we are unsure how to get started. Could you please guide us through the necessary steps to set this up?Additionally, we need to implement APIs to send customer responses from WhatsApp to our website. How can we achieve this? Any guidance would be greatly appreciated!

1010
sajad
andreab
andreabUp-and-Comer
posted in General Q&A
Buttons appear above text

Hi guys, Just built my first automation. I’m having an issue with the buttons as they appear on top of the text/question in messenger. Does anyone know why?  

111
Fabio Gaulke
luccaallen
luccaallenUp-and-Comer
asked in General Q&A
Scaling as an agency with Manychat

Hello all!I have an AI agency and in february we are bringing 50 of our clients across to Manychat. I thought it would be as simple as them adding me as an admin on the facebook page, then me adding their account to my profile on Manychat. However once I added the accounts, my 1 account with live automations started becoming much slower, some triggers stopped working etc etc. Is there a good way to do this? I want to be able to have access to see all the accounts and automations. I also want to cause as little stress as possible for the client and ideally i dont wnat them to create an account themselves or ask for their FB log-ins, but will resort to the latter if this is the only way forward. I would really appriciate any advise on this. Side note: Is there a good way to track errors etc across so many accounts? Thanks in advance, Farhan 

230
luccaallen
praneethm
praneethmUp-and-Comer
posted in General Q&A
How to disable the shortened URL

how to disable the manychat shotened url in the message  

16115
baker1992
sergiotellez1992
sergiotellez1992
asked in General Q&A
IA responds when the automation has ended

So I have my automation, and in the process the user uses AI, and when the conversation has already ended, the user sometimes inputs another question or so, and I dont know if the AI is triggered or somehting else I already try “default reply” but that solution only makes things worse cause my users have low education(that’s the way my business is), so sometimes they don’t reply pressing the buttons and so on.Also I alredy try to label them and put a contidion block so when the Automation has already started for them, they don’t get any AI messages. So it’s a rough taks  

181
Gustavo Boregio
aknicholson
aknicholsonUp-and-Comer
posted in General Q&A
Can't add a channel

I had a ManyChat set up once before, then turned it off.  I can’t seem to reconnect my IG account now.  I’m stuck in the loop of add an account...go through all the steps...’your account is already connected’...but no channels are added, all I see is the ‘add an account’ button again.  I’ve removed permissions on FB and IG, re-added them, cleared cookies.  I’m not sure what else to try.  

231
Fabio Gaulke
eman
emanUp-and-Comer
asked in General Q&A
unread message

How to know which messages are unread or that the program is the last response to the message

732
fredthebob
mareks.media
mareks.mediaUp-and-Comer
asked in General Q&A
See only unanswered Messages

Hey, trying to get better followups and also implementing some people in my team.But I have the problem, that I somehow cannot filter to unanswered only Chats.Is there no way to do it or am I just blind?If not - how do you guys manage to see only unanswered Chats?Best regards

762
fredthebob
mottzerella
mottzerellaUp-and-Comer
asked in General Q&A
'Blacklist' tag not working for Instagram Account DM Bot

Hey Everyone! I’m trying to add a ‘blacklist’ conditional which the automation routes through immediately after the trigger and has the ‘if tag ISNT’ [blacklist] logic applied to it, in order to exclude certain accounts from the automation.  However, this does not work at all.  I know that the issue of the lack of a blacklisting ability has been raised before so I assume people have figured out some sort of workaround - any help here? Thank You,Matt 

354
Digitalmateus
snoller
snollerUp-and-Comer
asked in General Q&A
Can i trigger an automation via API call?

Hi, i would like to trigger an automation via an API call, is that possible? Just like if a WA-message happens or an Instagram Post i would like to trigger the same thing via my own service.I cannot find anything in the docs, but the ManyChat AI told me it is possible…Thanks in advance!Stephan (hybridai.one)  

1619
Fabio Gaulke
RobDeBease
RobDeBease
asked in General Q&A
BANNED FROM INSTAGRAM COMMENTS

I have about 1.5 million followers online with 658,000 being directly from Instagram.  I installed Manychat about a week ago and Manychat has responded to about 3,500 comments and sent about 3,500 DMs to followers that have commented on my Instagram posts.  I just got banned from commenting on my or any Instagram posts. I’m guessing it may be because of the volume of comments that Manychat responded to or the lack of variety in them as I only had 4 variations set up to respond to comments.  So Manychat is currently not able to reply to the comments on my post but it CAN still send direct messages. Should I stop using Manychat or use it less?  I don’t want to get banned from sending DMs either and currently I’m probably sending about 500  per day.  Can someone please help me and give me best practices here and please give me some guidance on what to do to prevent this from happening again once my commenting has been restored?

292910
wedding.insights
AlCukovic
AlCukovic
posted in General Q&A
Ref Url doens't trigger..

Hello :)Any one having an issue that Messenger ref url takes me to messenger but doesn't open the flow..Just nothing happen, only messenger open

979
luccaallen
ann.
ann.
posted in General Q&A
Does automation work for trial reels?

I have an test features called Trial reel. I want my automations work for my trial reel.

6893
matdilisio
aitorhilo
aitorhiloUp-and-Comer
asked in General Q&A
SHADOWBANNED AFTER USING MANYCHAT ON INSTAGRAM

Hi everyone, after two and a half years of organic growth on Instagram I thought it was time to up my game with manychat, only to get shadowban for using manychar, could anyone help me solve this problem, please? This is quite maddening, I’ve just payed for a service that has jeopardised all my work.Thank you in advanced, greetings from Spain. 

3192
rodrigo_silvano
seano480
seano480Up-and-Comer
asked in General Q&A
Facebook click to message default template overriding automation

Hey Manychat! I am working on testing click to messenger campaigns between Meta(Facebook specifically for now) and Manychat. I am experiencing some issues where the Manychat automation is not being triggered. When a message conversation is triggered it seems to be defaulting back to a message that says: “Hi {First Name}! Please let us know how we can help you.”.  which appears to be the default greeting for Facebook.  Despite attempting a few different manors of fixing this, it is still defaulting back. I have this setup in a few different ways for testing in the “Message template” area of the engagement ad.  I have an ad setup to use partner app, and selected manychat and the automation from there. I did not use the JSON code option as the automation did not provide it in this case. This automation never triggered. I have also set it up “start conversation” and integrated in an automation trigger via keywords, incase the partner app setup did not work.This ad works properly in the pre

290
seano480
mottzerella
mottzerellaUp-and-Comer
asked in General Q&A
Help Needed: Instagram DM Bot repeating the same messages

Hey Everyone! I’m relatively new to Manychat, but I’ve coded several chatbots from the ground up so I’m not a complete newbie.  That said, I’m trying to deploy a bot with that simply responds to DMs and keeps a conversation going, so there’s no need for any additional triggers after the first incoming message from a user.  I’m using Make for the webhook connection message parsing, and an OpenAI assistant for the chatbot.   My routing setup is attached.The main issue that I’m having is that the chatbot will either send the same response twice, not in a row, but rather after the user responds to the first AI response, OR it will also send the user back their own message after the AI response.  I’ve gotten it really close a few times but it will still do one or the other.I’m not sure if what I’m trying to do is either not possible, or just so simple that I’m overlooking an obvious solution.  Any help is greatly appreciated!ThanksMatt

1504
mottzerella
OliverDK
OliverDKChannel Explorer
asked in General Q&A
Can't get rid of greeting text

I have removed Greeting text from Facebook and from Manychat, but it keeps showing insted of the conversation starter. The  Conversation Starter leads into an automation, but no conversation starter shown. How can I disable that, and make it so if a user clicks Send message on my facebook ad, they will see only the greeting text i set in manychat, followed by the automation which is triggered by the conversation starter?  Thank you

311
seano480
lucasvenere7
lucasvenere7
asked in General Q&A
Looking for a ManyChat expert to advise on Meta Click-to-messenger ads and potentially hiring a long-term partner.

I am experiencing an issue with Meta click to messenger campaigns and ManyChat. While Meta shows that 33 people have clicked on the ads, only 2 people have gone through to the ManyChat flow. Can someone please advise on why this is happening? Please message me via Facebook, here is my profile https://www.facebook.com/profile.php?id=100009007349366.

291
OliverDK
heyfeelings
heyfeelings
asked in General Q&A
Performing an action shows message in WhatsApp

This is either strange or simple. I have a step that performs an action that assign “audycja” a text value, in this case “strach”.The issue is that in the WhatsApp chat I see strange text showing up (see screen) that I can’t locate in the entire flow… Is it the action itself that prints this message? 

150
heyfeelings
S
silicudaChat Surfer
asked in General Q&A
facebook ads messenger: greeting message / conversation starter doesnt show when user clicks

I have set the Greeting Text, and i have created a  Conversation Starter which leads into an automation, however when i create a Facebook Ad, and select ‘create new’ it forces me to use their default template questions. How can I disable that, and make it so if a user clicks Send message on my facebook ad, they will see only the greeting text i set in manychat, followed by the automation which is triggered by the conversation starter?  Thank you

381
OliverDK
Oleg Sharov
Oleg Sharov
asked in General Q&A
Content can’t be sent to subscriber id='xxx' without message tag. Subscriber’s last interaction was over XXh ago (more than 24 hours ago)

An attempt to sendContent via SwaggerHi Manychat Support Team, thank you for this amazing product,I know similar question had been asked before, with no answer.I am getting an error message, as if i am comunicating outside of 24 hours wind, but i know this is not the case.I am chatting with a page owned by me from my personal IG account, so i know i interacted recently.So i am getting that last interaction was some absurd amount of time ago, my question is how is this:What is considered an interaction: a message from customer, like, post comment, mention, etc…?Is it Manychat who keeps track of “last interaction” or is it Meta platform?Please give a clue on this, if possible.Thank you.

1625
MiriamBmby
tompowerin
tompowerin
asked in General Q&A
Sound Notification

Hello,I've disabled all notifications in manychat but I still get a sound notification when someone sends a message.

160
tompowerin
Community Terms & ConditionsCookie settings