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General Q&A

Any questions you have about using Manychat.

  • 4,246 Topics
  • 9,218 Replies
4246 Topics
jxta
jxtaUp-and-Comer
asked in General Q&A
Is there a way to create a new event on outlook

I want to connect my whatsapp bot so that users can create appointments from whatsapp connected with my outlook calendar (or other i can change calendars) and then send reminders for the appointments.

212
jxta
sarah555
sarah555
asked in General Q&A
Data Collection

I’m trying to collect data prior to sending information, it’s asking me to change to ‘send as comment reply’.  When I do that, I receive this error message.  Can I not collect data when a user replies to a post? Please help!

531
rodrigo_silvano
Maveric1289
Maveric1289Up-and-Comer
asked in General Q&A
Connecting Stripe to WhatsApp via ManyChat for Payments

Hi everyone,I'm from Mexico, and I'm exploring the possibility of integrating Stripe with WhatsApp through ManyChat to receive payments directly within the chat.Does anyone know if this is possible? If so, what would be the best approach to set it up? Any guidance or best practices would be greatly appreciated!Thanks in advance!

161
rodrigo_silvano
Terrain
Terrain
asked in General Q&A
ManyChat Broadcasting & Contacts? No Broadcasting button, what is the value of keeping contacts?

Hi all, Been using Manychat with much success, however I am unable to find a use for keeping and paying for all these contacts. I want to be able to message all my contacts about a new app i have coming, however, I cannot find broadcasting in the browser or in the app. How do I message all of these contacts without sending it individually 11,000 times and getting a 24 hour ban on Instagram??

451
rodrigo_silvano
Propel
PropelUp-and-Comer
posted in General Q&A
manychat not sending automation emails

Hi everyone!I am having problems getting manychat to send emails to people commenting on instagram posts.  I do have the auto messages working but the emails never go out.  Below you can see my flow.  I have opt in selected on email collection so i’m not sure where i’m going wrong.  Thanks for your help! 

1032
rodrigo_silvano
ghalibsoomro
ghalibsoomro
asked in General Q&A
How to apply pagination in API

Hi there,can anyone guide me how can we add pagination params in api request?? for example if i’m trying to get contacts using custom fields then its just returns the first 100 contacts how can i get the next page ??

401
oitent
Iochucki
IochuckiUp-and-Comer
asked in General Q&A
Limited user permissions

I need details about the permissions I can give to a specific user. I don't want the live chat agent or editor to see the customer's number and email. Is it possible to do this?

403
rodrigo_silvano
B
bevUp-and-Comer
asked in General Q&A
how can i use manychat bot to blast messages to different TG private channels

how can i use manychat bot to blast messages to different TG private channels

433
Gustavo Boregio
asdfadsfasdf
asdfadsfasdfUp-and-Comer
posted in General Q&A
Where are the daily analytics for automations?

I don’t see any graphs for daily stats. I’d love to know how many people triggered my automation on any given day. How can I access this basic functionality?

382
asdfadsfasdf
M
Mike0908
asked in General Q&A
What is the process for managing bots for clients using a business account instead of a personal account?

For facebook and Instagram, I have a small business where I deploy and manage manychat bots for my client business.Right now, they add my personal facebook as an admin to their Meta Suite, then I connect with my personal account.I would like to do everything through a business meta account instead to look more professional. What is the process to connect using a business page instead of my personal one?I’ve done some research but have not been able to test yet. My understanding is that I create a business page on Meta, then the client must add my business portfolio ID as a partner to their Meta Suite and grant me permission.This would keep all of my personal info separate from the business as they are granting the business permission. I then would log into manychats with my personal account and I should see their accounts to manage.Is this the correct process? I haven’t been able to test, but want to understand before I have my clients make a bunch of admin changes only to have it be u

170
M
ClaudiaDSTT
ClaudiaDSTTUp-and-Comer
asked in General Q&A
No guarda avatar de WhatsApp Business

Hola a todos. He intentado guardar en repetidas ocasiones el logo de la compañía en el avatar de WhatsApp Business pero no guarda, en cuanto cambio de pagina, actualizo o realizo alguna acción se borra solo.  Alguien me podría ayudar?

562
ClaudiaDSTT
sneacaremiami
sneacaremiamiUp-and-Comer
asked in General Q&A
How to Stop Automation After Customer Replies?

Hi everyone,I'm looking for a way to stop the automation after a customer replies to our bot. For example, if someone texts us and the bot sends an automatic reply, I want the bot to stop sending automatic replies if the customer texts again.Is there a way to achieve this?

10457
Charlie Boy Productions
M
moodeeest
posted in General Q&A
How to Resolve ManyChat Instagram Connection Issues?

My business Instagram account was previously linked to another ManyChat account. However, when I log into that ManyChat profile, I don’t see any Instagram account connected.When I try to connect my business Instagram account to a new ManyChat profile, I get an error message saying:"This account is already connected to another profile. Do you want to send a request to the owner of ManyChat?"The problem is that I don’t know which of my ManyChat accounts is the owner. I remember linking one specific ManyChat account to Instagram, but when I log into it, there is no indication that Instagram is connected.I have tried multiple times to remove any linked websites from my Instagram profile settings, but that didn’t solve the issue.What should I do to successfully connect my Instagram account to my new ManyChat profile?

1291
Fabio Gaulke
jonathan_337
jonathan_337
asked in General Q&A
Using WhatsApp API instead of integrating into Meta

Can manychat use the WhatsApp api for integration instead of losing access to my WhatsApp business app?

782
Fabio Gaulke
Adilinan
AdilinanUp-and-Comer
asked in General Q&A
Can someone help me how this is possible?

Hello, this is the part of my automation. So, there’s a ‘Send Message’ step at the end of the automation, its count is ‘1’, which means it already sent a message to a user. There’s a ‘Insert Row’ step that is 2 step before the ‘Send Message’ step and its count is ‘0’. Is there anyone who can explain how these automation is skipping a step?

140
Adilinan
maxvonwithem
maxvonwithem
posted in General Q&A
Ice breaker whatsapp

Im trying to setup ice breakers on whatsapp to get our leads to redirected to a curtain flow.The button(s) show up in the chat, but they are not clickable. Also the text bar on WhatsApp is gone whenever the ice breakers are on. This is on my device but also a few others.Please help

393
rodrigo_silvano
saradakrony
saradakronyUp-and-Comer
asked in General Q&A
Google sheet error

If you have the time and energy to help me that would be great ❤ I have set my steps well after following tutorial, but still gives me this error {{cuf_12023943}}  

756
saradakrony
hemhealer
hemhealer
asked in General Q&A
Auto Reply Language Glitch?

Hi All! Recently our autoreply language changed from English to Spanish and we can’t find an answer to correct his. Any help greatly appreciated!Hem Healer

170
hemhealer
tomcrgr
tomcrgrUp-and-Comer
asked in General Q&A
Auto-reply on whatsapp but not once every 24h hours.

Hi,I want to create an automation that sends an auto-reply to customers who contact me on WhatsApp. I can set the default reply to trigger with every message the user sends, or once every 24 hours.However, I would like the auto-reply to be sent every time a user stops interacting with me for more than 2 hours.Is this possible? How do I set this up?

913
CBA
eferreira07
eferreira07Up-and-Comer
asked in General Q&A
Help Needed: WhatsApp Number Blocked After ManyChat Integration

Hi Community, I’m assisting a customer who is trying to integrate an existing WhatsApp for Business (phone number )with ManyChat. However, after attempting the integration, the number was blocked, and they are unable to unblock it. The reason for the block is unclear, and unfortunately, WhatsApp has not responded to the support tickets we submitted."Phone Number has been blocked. Please check alert prompt in WhatsApp Manager Overview or follow instructions in Account Quality"I can't see any notification or flag when I go to Account Quality.Has anyone encountered a similar issue? Any insights or guidance on resolving this would be greatly appreciated.Thanks in advance!

1410
eferreira07
imados
imadosUp-and-Comer
asked in General Q&A
I do not know how I can set a condition for the robot to send only one message without repeating it again to the same person who sends the message

 Hello, the best team. I have a problem. I do not know how I can set a condition for the robot to send only one message without repeating it again to the same person who sends the message. Can you help me? Thank you. The best team.

2604
ptar
TheMomBosses
TheMomBossesUp-and-Comer
posted in General Q&A
Account Pro - Cannot Connect SMS

My account is in the PRO status as far as I know. And my app will not let me connect my SMS. I do not know how to contact support. Please help. 

342
TheMomBosses
Torsteinu
Torsteinu
asked in General Q&A
Manychat DM automation not working

I have setup a automation for instagram where a word trigger from a post is suppose to be replied with a message with a link.Unfortunately I cannot get it to work. I have gone trough all the steps in troubleshooting and tried to read through the forum to find a sollution, but I am stuck.Here is my automation: Worth mentioning that when I first created this automation, I already had a automation setup that had the same keyword and where suppose to work with all posts. I have deleted that one now, and created this one from scratch. It is the only one active right now.Also, I have a trial pro subscription. And I have not connected any facebook page to my instagram or manychat. But that shouldn`t be necessary in the latest version, should it?

210
Torsteinu
erickandrade307
erickandrade307
asked in General Q&A
Sending a message privately when a customer joins a WhatsApp group.

Could someone assist me, please? I'm looking to set up an automation that sends a private message to a customer as soon as they join my WhatsApp group.Has anyone here successfully implemented this? If so, could you kindly share your approach?

981
rogerioaraujo
Asaf
AsafUp-and-Comer
asked in General Q&A
Name of contact

HiIn ManyChat, the contact name is taken from the nickname that the user has set on WhatsApp. Is there a way to modify or edit this name contact?Thank you!

411
rogerioaraujo
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