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General Q&A

Any questions you have about using Manychat.

3,046 Topics
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danielle.allthingsdigitalUp-and-Comer

asked in General Q&A

Button/Link in ManyChat Comments Return an Error

When I receive and click on a manychat comment in DMs that is an automated message that includes a link/button to a document/file, it returns an error “There was a problem loading this website.”. I tried to go to browser settings in Instagram and turn off the safe website browsing toggle, but it still doesn’t work.

390

5 months ago

arthurprado

asked in General Q&A

Subscriber ID

I’m new in manychat and I’d like to know where can I find the “Subscriber ID” on manychat to log with Make...

15489

5 months ago

Pedro CarvalhoUp-and-Comer

asked in General Q&A

Bloco condição para gerenciamento de leads

Olá pessoal,Estou tentando fazer um fluxo para o gerenciamento dos leads que chegam pelo WhatsApp, porém, por exemplo, quando eu peço para o usuário digitar seu nome completo, o meu fluxo aceita qualquer resposta, até números. Como faço para impedir isso?

Hi, I just want to double check, I can use my UK business whatsapp number for Many Chat? I understand it will only be able to use that number for Manychats after I register the number on Manychats.

261

5 months ago

JRC-SMBUp-and-Comer

asked in General Q&A

User comments on your Post - only keyword is "marriage"

Can the User comments on your Post be triggered if the text is purely “marriage” only? We just want to trigger an action is they only reply “marriage” to a post.If the reply has other words than “marriage” then the action should not trigger.

JSON code not working in Facebook Ads

Hello. I created a FLOW automation with a trigger for Facebook Ads JSON, but in the Facebook Ads Manager, I can only insert the JSON code, and that's it. Facebook is showing an ad error.

Hi, I’m a social media manager and want others in my team to access the Many Chat account, but it’s all connected to my Facebook profile. Can I switch to an email sign up so I can share login credentials?How to I solve giving different people access to the Many Chat account?

Manychat sequence strange behavior

Hi,Greetings from Vegas! I'm new to ManyChat's sequence feature and could use some help.I created a sequence and tested it using my test Instagram account, and it worked fine. However, when make 1,604 contacts to subscribe the same sequence, only 8 received the messages. There are no errors in the log either. I've read ManyChat's blog, but it didn't help resolve the issue.Does anyone know how to debug this or check what might be going wrong?Thanks in advance!Sol

I can't receive the auto reply in the preview function

Manychat is not sending auto reply to me after I have a three-digit code to the IG account @history.starunion in the preview function…Also, Manychat has been stopped sending auto messages for my previous posts since a month ago...

171

5 months ago

lisacoltonUp-and-Comer

asked in General Q&A

Completely stuck with keyword automation

I am new to Manychat and I am very confused already. I really need to understand how to set up a keyword automation to be able to deliver a free lead magnet (for starters). I have watched a video which states keywords are under automation but I do not have that option as per the video. I then signed up for the free trial to see if that made a difference and it hasn't. I only have automation, basics and sequences in the menu.Can someone please explain to me how to do this based on the following scenario.I simply want to create an Instagram post and then ask readers to comment a keyword which will then link them to my lead agent. Sorry but this is as clear as mud unless I am being totally thick.Help please!

Where are the Broadcasts on my menu?

I log into my manychat, and I don’t see ‘broadcasts’ on the left hand side menu. Where the heck is it? I have 611 contacts, and I’d like to send them all a follow up DM on IG without having to message them each individually.

1071

5 months ago

John BilickiUp-and-Comer

asked in General Q&A

How to set a trigger word in the Automation section?

I want to implement trigger words. If someone types “help” I want to list a short index of commands. That way at any point they can break from the flow that is setup if it’s not working for them. Then if they manually type “human”, “contact”, etc they can directly trigger the commands they’re looking for.

NEXT STEP AFTER A SMART DELAY EXPIRY

If a contact enters the automation after a Smart Delay has expired, it is clear that the message associated with that expired Smart Delay will not be sent. However, my question is: why doesn't the automation move on to the next Smart Delay that hasn't expired, instead of stopping at the expired one? Is there a solution for this?

574

5 months ago

EnaraUp-and-Comer

asked in General Q&A

Automation does not work on collaborator post - DOES NOT HAVE A COLLABORATOR

Hi everyone,Trying to create my first automation and I get this error:But there is no collaboration on the post-reel, it is just me.Anyone with the same problem? Thank you :)

1414

5 months ago

John BilickiUp-and-Comer

asked in General Q&A

Automation only trigger stuck on keyword instead of ANY input

I attempted to add a couple specific keywords for triggers. Unfortunately it was explained that I have to setup a whole new automation just to support keywords, whatever fine.But after I removed the keywords now my first automation is stuck! I just want it to run when a person sends any kind of message however Manychat is now insisting that it must be a keyword! I don’t know how to reset this and I already have ~23 bubble-steps (or whatever they’re called) setup.I tried scrolling around and looking for hidden and non-intuitive options and there just isn’t anything. I would really prefer not to have the several hours I spent working on this yesterday to end up being a complete waste of my time.Here are the whopping two steps:

Welcome Message - Nuevo seguidor

¡Hola! ¿Es posible enviar un mensaje de bienvenida automático a los nuevos seguidores en Instagram?

Increasing Timeout of HTTP Action beyond 1 second

HTTP Action Step seems to have a timeout of 1 second. Can we increase it?

🚨🚨User SPAMMED after DM automation

When a person gets an automation from a comment, if they click the link multiple times, they get the message sometimes 5 times. How can this be changed to only getting a message once even if they click 10 times?

271

5 months ago

John BilickiUp-and-Comer

asked in General Q&A

How to add WhatsApp call link in the Automation Section?

I speak with people both here in the United States and occasionally internationally. In my contact step I offer people three options: Call, International Calls and Email. The international calls option I would like to go to WhatsApp so they can call me that way. I can chat for free with people internationally in WhatsApp but not in the traditional way.How do I create a WhatsApp contact option in the Automation section?

232

5 months ago

Vadumak1002Up-and-Comer

asked in General Q&A

"Telegram for Business"'s bot with Manychat

Hi, I'm writing about the functionality of Telegram for Business. I have connected my bot to my Telegram account so that it can respond to potential customers. Technically, the bot is set up via Manychat. But after connecting, I tried to send a message from my other account to the main one to check how my customers would see my messages And here's what I noticed:Messages are not displayed in Manychat, although according to the logic of the functionality, when I give access to the chat, any messages should be displayed in Manychat Can you tell me how I can solve this issue and what I need to do to make Manychat see dialogs that start on my main account?

Issue with Unwanted Automation in New Chats

Hi,I'm facing a issue with an automation that is triggered from manychat and appears in every new chat. I've reviewed all the automations but couldn't find the setting responsible for this, and I'm unable to stop these messages. How can I locate and disable this automation?Is it possible that there are automations being triggered from somewhere other than the Automations page?

I Can't do payment for Subscribe Pro account

I have tried to make a payment to subscribe to a pro account, but it always fails. The payment process also doesn't go through and always returns to the pro package offer menu. Is there a solution?

221

5 months ago

netburnUp-and-Comer

asked in General Q&A

How to append text to a User Field?

Hello, I’m trying to append some text to a Text Custom User Field, however I can’t manage to do it. Is there any special concatenate operator or is this something that can’t be done? Basically I’m building a URL while collecting user input, so I need to call back the URL variable to concatenate new data. Thanks.

Live chat agent role can't respond to livechats

I'm assigned as a Live Chat Agent but I can't respond to any livechats. The information is like this. Can someone help me solve this? Much appreciated.

I can't chat with contacts on livechat

I have shared Live Chat Agent access with my team, but they are still not able to chat directly with contacts on livechat, why?

714

5 months ago

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