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General Q&A

Any questions you have about using Manychat.

  • 4,251 Topics
  • 9,239 Replies
4251 Topics
eferreira07
eferreira07Up-and-Comer
asked in General Q&A
Urgent: How to Escalate a Support Request with Manychat for Blocked WhatsApp Business Account?

Hi Community,I need urgent help! A customer’s WhatsApp Business account was blocked after attempting to integrate with Manychat. Despite submitting a support ticket to Manychat over a week ago, responses have been delayed, and the issue remains unresolved. This has left the customer unable to handle any WhatsApp requests, causing a significant impact on their business.I’m struggling to get proper attention from both Manychat and WhatsApp. Does anyone know how to escalate a support request with Manychat or have any suggestions to help unblock the account quickly?Any mitigation plan would also be greatly appreciated. We attempted to install regular WhatsApp (non-business), but that too was blocked. Meta flagged the account due to suspected integration activities that violate their policies.Any advice would be greatly appreciated!Thanks in advance!

721
Fabio Gaulke
TMC2021
TMC2021Up-and-Comer
asked in General Q&A
Manychat Automation, not firing from AD quick reply

Legends, I set up an ad to send DMs to IG, Lead form has quick reply Learn More, this works. The Automation from Manychat is Not triggering when the Learn More Quick reply is sent though. It DOES fire when I manually send Learn More from another profile.Whats happening with this and how do I fix?Things I have tried..the “magic refresh button”disconnecting and reconnecting meta troubleshoot Trigger in automation. No issue found.  

90
TMC2021
drum_drum19
drum_drum19
posted in General Q&A
can't connect tiktok

Hi all. I'm sure this has come up before but unfortunately I can't connect my business tiktok account to manychat i have attached the screenshot of the error Any help with appreciated in advanceThank you  

511
Gustavo Boregio
myedeleon
myedeleon
asked in General Q&A
Messages not displaying on Instagram

Hi ManyChatters,I’ve been having issues with some accounts since last week that says:“This person messaged you about a comment you made on their post.”But there was no ManyChat message or link. Some people have responded they aren’t seeing anything but I’m afraid there are others who won’t bother. Is this a known issue too?

271
tomnikkola
Rajesh Saravavan
Rajesh Saravavan
asked in General Q&A
Manychat can support Calls?

Call option is available in Manychat ? Once User clicks the Call button it should dial directly. Else any work around is there to achieve.

140
Rajesh Saravavan
JimmyFitune
JimmyFitune
asked in General Q&A
Add WhatsApp phone number to System Field

When a website visitor clicks on a WhatsApp link, which initiates an automation, is there a way to automatically grab the persons WhatsApp number and add it to their System Field?Or do I have to ask over WhatsApp for them to share their number with me in order to capture that user data and store it as their phone number in the system field?

922
TCG Land
EShelley
EShelley
asked in General Q&A
How To Create Wix Email Connection

is there any way to integrate Manychat and Wix for email automation? I see integrations for HubSpot and other platforms but no instructions for Wix email marketing. Can this be done via API or do I have to send emails from ManyChat itself? The goal:start the conversation in DM or comments collect email and name send the lead magnet (via Wix email) continue email sequence in Wix email)I currently have email channel set up in Manychat but I don’t think this is how to achieve what I’m explaining above

131
Gustavo Boregio
jxta
jxtaUp-and-Comer
asked in General Q&A
Is there a way to create a new event on outlook

I want to connect my whatsapp bot so that users can create appointments from whatsapp connected with my outlook calendar (or other i can change calendars) and then send reminders for the appointments.

212
jxta
sarah555
sarah555
asked in General Q&A
Data Collection

I’m trying to collect data prior to sending information, it’s asking me to change to ‘send as comment reply’.  When I do that, I receive this error message.  Can I not collect data when a user replies to a post? Please help!

531
rodrigo_silvano
Maveric1289
Maveric1289Up-and-Comer
asked in General Q&A
Connecting Stripe to WhatsApp via ManyChat for Payments

Hi everyone,I'm from Mexico, and I'm exploring the possibility of integrating Stripe with WhatsApp through ManyChat to receive payments directly within the chat.Does anyone know if this is possible? If so, what would be the best approach to set it up? Any guidance or best practices would be greatly appreciated!Thanks in advance!

161
rodrigo_silvano
Terrain
Terrain
asked in General Q&A
ManyChat Broadcasting & Contacts? No Broadcasting button, what is the value of keeping contacts?

Hi all, Been using Manychat with much success, however I am unable to find a use for keeping and paying for all these contacts. I want to be able to message all my contacts about a new app i have coming, however, I cannot find broadcasting in the browser or in the app. How do I message all of these contacts without sending it individually 11,000 times and getting a 24 hour ban on Instagram??

451
rodrigo_silvano
Propel
PropelUp-and-Comer
posted in General Q&A
manychat not sending automation emails

Hi everyone!I am having problems getting manychat to send emails to people commenting on instagram posts.  I do have the auto messages working but the emails never go out.  Below you can see my flow.  I have opt in selected on email collection so i’m not sure where i’m going wrong.  Thanks for your help! 

1032
rodrigo_silvano
ghalibsoomro
ghalibsoomro
asked in General Q&A
How to apply pagination in API

Hi there,can anyone guide me how can we add pagination params in api request?? for example if i’m trying to get contacts using custom fields then its just returns the first 100 contacts how can i get the next page ??

401
oitent
Iochucki
IochuckiUp-and-Comer
asked in General Q&A
Limited user permissions

I need details about the permissions I can give to a specific user. I don't want the live chat agent or editor to see the customer's number and email. Is it possible to do this?

403
rodrigo_silvano
B
bevUp-and-Comer
asked in General Q&A
how can i use manychat bot to blast messages to different TG private channels

how can i use manychat bot to blast messages to different TG private channels

433
Gustavo Boregio
asdfadsfasdf
asdfadsfasdfUp-and-Comer
posted in General Q&A
Where are the daily analytics for automations?

I don’t see any graphs for daily stats. I’d love to know how many people triggered my automation on any given day. How can I access this basic functionality?

382
asdfadsfasdf
M
Mike0908
asked in General Q&A
What is the process for managing bots for clients using a business account instead of a personal account?

For facebook and Instagram, I have a small business where I deploy and manage manychat bots for my client business.Right now, they add my personal facebook as an admin to their Meta Suite, then I connect with my personal account.I would like to do everything through a business meta account instead to look more professional. What is the process to connect using a business page instead of my personal one?I’ve done some research but have not been able to test yet. My understanding is that I create a business page on Meta, then the client must add my business portfolio ID as a partner to their Meta Suite and grant me permission.This would keep all of my personal info separate from the business as they are granting the business permission. I then would log into manychats with my personal account and I should see their accounts to manage.Is this the correct process? I haven’t been able to test, but want to understand before I have my clients make a bunch of admin changes only to have it be u

170
M
ClaudiaDSTT
ClaudiaDSTTUp-and-Comer
asked in General Q&A
No guarda avatar de WhatsApp Business

Hola a todos. He intentado guardar en repetidas ocasiones el logo de la compañía en el avatar de WhatsApp Business pero no guarda, en cuanto cambio de pagina, actualizo o realizo alguna acción se borra solo.  Alguien me podría ayudar?

562
ClaudiaDSTT
sneacaremiami
sneacaremiamiUp-and-Comer
asked in General Q&A
How to Stop Automation After Customer Replies?

Hi everyone,I'm looking for a way to stop the automation after a customer replies to our bot. For example, if someone texts us and the bot sends an automatic reply, I want the bot to stop sending automatic replies if the customer texts again.Is there a way to achieve this?

10457
Charlie Boy Productions
M
moodeeest
posted in General Q&A
How to Resolve ManyChat Instagram Connection Issues?

My business Instagram account was previously linked to another ManyChat account. However, when I log into that ManyChat profile, I don’t see any Instagram account connected.When I try to connect my business Instagram account to a new ManyChat profile, I get an error message saying:"This account is already connected to another profile. Do you want to send a request to the owner of ManyChat?"The problem is that I don’t know which of my ManyChat accounts is the owner. I remember linking one specific ManyChat account to Instagram, but when I log into it, there is no indication that Instagram is connected.I have tried multiple times to remove any linked websites from my Instagram profile settings, but that didn’t solve the issue.What should I do to successfully connect my Instagram account to my new ManyChat profile?

1301
Fabio Gaulke
jonathan_337
jonathan_337
asked in General Q&A
Using WhatsApp API instead of integrating into Meta

Can manychat use the WhatsApp api for integration instead of losing access to my WhatsApp business app?

792
Fabio Gaulke
Adilinan
AdilinanUp-and-Comer
asked in General Q&A
Can someone help me how this is possible?

Hello, this is the part of my automation. So, there’s a ‘Send Message’ step at the end of the automation, its count is ‘1’, which means it already sent a message to a user. There’s a ‘Insert Row’ step that is 2 step before the ‘Send Message’ step and its count is ‘0’. Is there anyone who can explain how these automation is skipping a step?

140
Adilinan
maxvonwithem
maxvonwithem
posted in General Q&A
Ice breaker whatsapp

Im trying to setup ice breakers on whatsapp to get our leads to redirected to a curtain flow.The button(s) show up in the chat, but they are not clickable. Also the text bar on WhatsApp is gone whenever the ice breakers are on. This is on my device but also a few others.Please help

393
rodrigo_silvano
saradakrony
saradakronyUp-and-Comer
asked in General Q&A
Google sheet error

If you have the time and energy to help me that would be great ❤ I have set my steps well after following tutorial, but still gives me this error {{cuf_12023943}}  

756
saradakrony
hemhealer
hemhealer
asked in General Q&A
Auto Reply Language Glitch?

Hi All! Recently our autoreply language changed from English to Spanish and we can’t find an answer to correct his. Any help greatly appreciated!Hem Healer

170
hemhealer
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