General Q&A

I have been using many chat for months. But today I got this notification. Is instagram not allowing stuff like manychat anymore? All i have is when people comment a word on my post I link them where to purchase the item.  

Thank you for any help. I see 500 contacts free. But what’s the pricing if we have 2,000 contacts?

I’m trying to send a broadcast and when I go to schedule or send a pop-up to subscribe to AI keeps appearing trying to get me to subscribe every time I close it down and try to send or schedule it keeps popping up. I am now unable to send any broadcasts because of this

How to send a message to the ManyChat API for WhatsApp.After 24 hours.I know it needs to be a Marketing or Utility template.But how do I send it via the API?I didn't find this in the documentation. sample text message.But I would like msg template after 24 hours.curl -X POST 'https://api.manychat.com/fb/sending/sendContent' \  -H 'Accept: application/json' \  -H 'Authorization: Bearer TOKEN' \  -H 'Content-Type: application/json' \  -d '{    "subscriber_id": 111111111111,    "data": {      "version": "v2",      "content": {        "type": "whatsapp",        "messages": [          {            "type": "text",            "text": "Hello World!"          }        ]      }    }  }' 

Manychat provides 4 different methods to sign in, but once connected to any method I can’t remove or disconnect it I need to disconnect signing in via Gmail how can I do it please?

Hi everyone,I’m trying to set up a Facebook Ads Trigger in ManyChat by following the official guide here:https://help.manychat.com/hc/en-us/articles/14281372007196-Facebook-Ads-TriggerSo far I have: Created an automation and added my first message (with at least one Quick Reply). Added the “User clicks a Facebook Ad” trigger and activated it. Set that first message as the default starting step for Messenger. Saved, published, and made the flow live. However, when I go into Meta Ads Manager and choose Partner App → ManyChat, I never see the JSON GT opt-in snippet appear in the Message template section. It just shows a blank flow selector—no JSON code at all.Has anyone encountered this? What am

Have an automation in place to send 1 of 2 DM’s to people that comment on a post. One message includes a button with a link to an external site and works just fine. The second option is a message with quick reply options. It seems that accounts that don’t already follow us don’t receive this message. It gives them a message notification, and while on our end it looks like our message was sent, they have an empty DM.  Not sure if this is an issue with the automation, their Instagram DM limitations, or Instagram in general. Has anyone else had this issue or found a solution? 

I run a lot of giveaways and inside manychat I would like to say, you are entry 1 out of 100, 2 out of 100… etc.  something along those lines.  How would I go about doing that?  I was thinking I would have to use sheets, but cant figure out how I would pull the entry number.  Any help would be appreciated. thank you.  

When does this part get sent from an automation on instagram? I read possibly 24 hours?  ➡️Follow up to re-engage and build trust

Hello everyone, I hope you're well.I've set up automatic replies to comments on my Facebook posts, and it works well. However, after a while, I get blocked by Facebook because the comments are coming too quickly over a relatively short period of time.I haven't found a way to space out the replies by setting a waiting time between replies (which can be in blocks).I would really like a solution, please. 🙏🏾

I have refreshed my connection, Yet my now automation and main menu does not show on my instagram account.I have spent hours constructing the automations.THIS IS UNSETTLINGPlease explain this.

Hey guys, my automation is now sending it 4x times to 1 out of 4 people. Any got any trouble shooting ideas??? 

hi everybody, i’m trying to capture all messages with smart delay to give my IA all the context (this is ‘cause too much people write in many messages), so in the image below im trying to solve this with smart delay, but smart delay just save the first 2 messages if i write more than that the CUF “msg_parcial” not change  if anybody have a suggestion i apreciate that, thnks for ur messages

Hi - I’m new here.I’m trying to figure out, if a ManyChat automation can trigger in a Live Facebook Live Stream where people are commeting specific words example: “Send me link”, then the person is getting a Messenger message with the Link.Is that possible? :D 

Hi, in the ManyChat app, when it opens too many comments, the page gets reported and then we can't leave any more comments at all.Is there any option that allows it to automatically leave comments, but without overdoing it so that the page doesn’t get blocked?

Hi, I’m on a Pro plan and have a flow that correctly saves emails to the system field. Users are replying with valid emails, but I still don’t see the “Export” option under Contacts. Can you check my account permissions or confirm what’s blocking it?

Alguém que fale portugues poderia me responder umas perguntas basicas antes de eu adquirir o produto? Estou com uma dificuldade… meu DM do instagram esta mandando uma mensagem de boas vindas, e isso nao está aparecendo na configuração do meu manychat. Isso pode ter sido fruto de tentativas antigas minhas, mas nao estou achando e nem sabendo procurar de onde configurei isso. Eu prciso remover isso antes de criar uma nova automação….  

Hey there,i would like to know when the whatsapp forms feature comes to manychat? :)  

We are running a pilot where we teach rural women in a hybrid manner for 8 weeks. The online aspect will be taken care by whatsapp bot since whatsapp has a great penetration in india. We would be using quiz as well and i think the default template works for us. Wondering if someone else has done similar bots that we can get ideas/tips from? Thank you:)

We would like to send videos. The default video size is unfortunately only 14MB. So we decided to send YouTube links. But all YouTube links are converted to manychat URL shortener. I have disabled URL shortener. How can we send direct YouTube links so we get a preview in WhatsApp? Thank you:) 

Can we combine a condition block?. I thought I saw someone create One condition Block that contained two conditions:1. for  email2nd. for first nameWith the two above conditions Linked to one another (has any value) I then connected an IG Message with a text “Great to see you back {First Name}. Is this okay?Thanks     

Hello everyone,Until recently, I was able to create an automation that responded to specific keywords in comments on my Instagram posts. This automation would both reply publicly to the comment and send a private direct message to the user. However, I have noticed that the option to set up an automatic public reply to comments has suddenly disappeared. Currently, I can only configure the automation to send a private direct message without the public reply.Could you please assist me in restoring the functionality to automatically reply publicly to comments? This feature is crucial for engaging with my audience effectively.Thank you in advance for your support.Best regards,uv 

Hi everyone, Subhojit here. I need some urgent help with a query:Is it possible to geotarget using ManyChat? Specifically, can we set up an automation that replies only to users from a specific country, even if the post receives comments from a global audience?Would really appreciate any insights. Thanks in advance!

I have a reel where a user comments “ready” and the auto reply comments after they post my keyword are NOT triggering. So I have to manually reply to thousands of comments. Why would this be? I don’t have the comments turned off? Additionally, my sequence is prompting to send a link as a message but they need to follow me first. The user will hit the follow me button but will have to hit it multiple times before ManyChat will send the next trigger. Sometimes a user will have to hit ‘following’ 4-5 times and then the link doesn’t even send. It’s extremely frustrating and frankly kind of embarrassing that sometimes it works and sometimes it doesn’t. So I have to manually send out my link. What could be the issue?

hi, I am trying to set up an automation from scratchthey message the word biology on the comment. I automatically reply "thanks, dm me the word biology" and then I send the message on dm "if u havent already then message me the word"none of this is working. not even the start of the automation to reply to the comment. I disabled my other automations on that post too