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General Q&A

Any questions you have about using Manychat.

  • 3,859 Topics
  • 8,102 Replies
3860 Topics
mags daddy
mags daddyUp-and-Comer
asked in General Q&A
A.I BUGGING OUT

 All of a sudden my AI steps started firing this to everyone...

47436
Raquel C
Manychat Team Member
Rita Veiga - PJs Boss
Rita Veiga - PJs BossUp-and-Comer
asked in General Q&A
Coded messages as reply on Instagram

Who else is seeing this behavior on Instagram accounts?  

9810
Raquel C
Manychat Team Member
sebnajera
sebnajeraUp-and-Comer
asked in General Q&A
Manychat sending messages with long codes

Manychat is sending crazy infinite messages to my contacts!Please helpThis is one message{ "object": "instagram", "entry": { "0": { "time": 1734398461939, "id": "17841461562795516", "messaging": { "0": { "sender": { "id": "1097074562049092" }, "recipient": { "id": "17841461562795516" }, "timestamp": 1734398461414, "message": { "mid": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxNTYyNzk1NTE2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTU0OTIxNDA0NDM4Mzk1MTozMTk5NDAwNDUzOTU1MzQxMTc1NDY0MTEzMDk2MDk3NzkyMAZDZD", "text": "{\n \"object\": \"instagram\",\n \"entry\": {\n \"0\": {\n \"time\": 1734398461345,\n \"id\": \"17841400359072250\",\n \"messaging\": {\n \"0\": {\n \"sender\": {\n \"id\": \"960533592589158\"\n },\n \"recipient\": {\n \"id\": \"17841400359072250\"\n },\n \"timestamp\": 1734398460586,\n \"message\": {\n \"mid\": \"aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDAwMzU5MDcyMjUwOjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTU0OTIxNDA0NDM4Mzk1MTozMTk5NDAwNDUyNDI3MzY0MTU5Njk5NDE4MjU4NTUxNjAzMgZDZD\",\n \

1307
Raquel C
Manychat Team Member
promm
prommUp-and-Comer
asked in General Q&A
"Growth tools" is missing

Hi, I am looking for the tab “growth tools” to connect my website - it is not there.Shouldn´t that be in the tab “automation”?

1072
promm
RFPromo
RFPromoUp-and-Comer
asked in General Q&A
Exporting All Contact Data

Hi All. So I have about 350+ contacts through Whatsapp. In there, are the following custom fields. Full Name, Phone (some left this blank- but its whatsapp so its there), email, image upload and State. How can I export all of this information to a google sheet and include the phone number of the contact? I have tried the tag & sequence method but the phone number isn’t coming over.

461
Fabio Gaulke
mags daddy
mags daddyUp-and-Comer
asked in General Q&A
A.I Steps Randomly stopped working

Setup an A.I automation step yesterday. Worked well all night , this morning I woke up and its been broken for 2 hours now. Same automation step works when connecting to a different IG account. Any ideas?

604
Fabio Gaulke
WilliamSwimStars
WilliamSwimStars
asked in General Q&A
Https Request

Hi, I have created an internal chatbot using CustomGPT and WhatsApp. My problem is that when there is a line break in the “last text input” (the last message on WhatsApp), ManyChat cannot send the request via the API. I don’t know why. It seems that line breaks are not supported, and there is no way to bypass this issue. There is also no way to modify a custom user field to remove the line breaks ?    

181
Fabio Gaulke
Neurona
NeuronaUp-and-Comer
asked in General Q&A
Instagram automation only answers some mesagges

My instagram automated response only answers some of the messages and only does it every now and then, i check the triggers and its fine, refreshed the permissions and nothing seems to work. It was working fine until the start of the month. Can someone tell what can i do?

221
Fabio Gaulke
MyTribeCare
MyTribeCareUp-and-Comer
asked in General Q&A
People Not seeing Message

On my end, I can see that the automation works and the DM is sent, however, people are saying they don’t see it on their end. Is this a glitch or did anyone find a fix?  It seems totally random and inconsistent, but has been happening a lot lately! 

501
Fabio Gaulke
AwaisToor
AwaisToorChannel Explorer
asked in General Q&A
Importing Contact !

According to the ManyChat video tutorial, the "Import" tab should be visible, but in reality, it is not showing up in my ManyChat account.How to import contact ? Video Tutorial Link: https://manychat.com/resources/video-course/how-to-navigate-through-manychat/importing-contacts

633
rodrigo_silvano
promm
prommUp-and-Comer
asked in General Q&A
Different prices

On the “prices”-site of many chat I see the Pro-Version for 15$. When I log into my free-account and want to upgrade it, the system shows me 25$ per month. Why is that answer why can´t I get the 15$-account? Thanks for helping!

1102
promm
Wioletta
Wioletta
asked in General Q&A
DM tagged contacts on Instagram?!

Hey everyone,Over the past few weeks, I’ve been building a waitlist for my ebook launch. Now I have several hundred contacts tagged as “waitlist,” and I want to send them a DM on Instagram with the purchase link. This seems like it should be a straightforward process, but I haven’t been able to get it to work.Here’s what I’ve tried: I set up a sequence to automatically send a DM to contacts subscribed to it. Then, I subscribed the tagged contacts to the sequence, but nothing happened. Only 2 random contacts received the DM, and I have no idea why.Is this the right approach? Or is there a simpler way to do this that I might be missing?Thanks so much for your help!

171
Gustavo Boregio
Olha Omic
Olha Omic
asked in General Q&A
pro version for accounts from Ukraine

Greetings. Please tell me why I was charged for using the pro version, if it is free for Ukraine? And why does it not trigger on a code word after setting up the automation and publishing it?

750
Olha Omic
Andreia R Santos
Andreia R SantosUp-and-Comer
asked in General Q&A
AUTOMAÇÕES DE COMENTÁRIO A PARTIR DE UM ANÚNCIO

Alguém sabe informar se as automações de comentário em uma publicação para receber um link funcionam também a partir de anúncios?Fiz alguns anúncios com 2 CTAs para não precisar fazer 2 criativos (Clique em Saiba Mais ou Comente “XXX”), a automação estava ligada e funcionando no orgânico, mas percebi que em alguns anúncios ela não funcionou.

663
rodrigo_silvano
hafijur.sheikh
hafijur.sheikhUp-and-Comer
asked in General Q&A
I can not make the Current ManyChat Role To Primary 🙁 in ManyChat Settings

I can not make the Current ManyChat Role To Primary I have tried troubleshooting from their website but it seems like I can not figure it out. Did anyone faced the same issue as well? Please help me through it  

963
rodrigo_silvano
Lemon Wake
Lemon Wake
asked in General Q&A
How do I automate Dm s to my followers on IG

How do I automate and send Dms to 100  followers/day using many chat ?

331
rodrigo_silvano
William62
William62Up-and-Comer
asked in General Q&A
Dual posting

My flow is working great. Aside from an image not appearing all is good.Question.If I create a post in my fb profile page and share it to my business page will it still trigger messenger?

202
William62
Moneto
Moneto
asked in General Q&A
help me

Hello everyone, I received a ban on my Facebook account today. Is there any way to transfer the page to another person so that the automations can continue to work? I don't want to lose the contacts I've gathered.

111
rodrigo_silvano
J
Juandsg1901
posted in General Q&A
Certifications

Hello! I want to know how I can get certified in manychat, I see that they closed the certifications. Does anyone know why and if they are going to enable them again. Thank you!

1401
Moneymitmamy
Ahmed Zehery
Ahmed ZeheryUp-and-Comer
posted in General Q&A
Assistance Needed: Linking Facebook Pages to ManyChat After Account Suspension

Dear ManyChat Support Team, I hope this message finds you well. My name is AhmedZehery, and I am the owner of two Facebook pages: Egypt Tour Packages and Fayrouz Tours. Previously, these pages were connected to ManyChat through my old Facebook account. Unfortunately, my old account has been permanently blocked by Facebook. I am now managing these pages from a new Facebook account and would like to reconnect them to ManyChat. Details: Old Facebook Account: Ahmed Salah Zehery  New Facebook Account: Ahmed Zehery  Pages Affected: Egypt Tour Packages, Fayrouz Tours  I would appreciate your assistance in transferring the page connections from my old account to the new one or advising me on the best course of action. Thank you very much for your time and support. I look forward to your response. Best regards,Ahmed ZoheiryOwner of Egypt Tour Packages & Fayrouz Tours 

384
Ahmed Zehery
BA Clean
BA Clean
asked in General Q&A
Bot stops answering sometimes

I have a telegram bot. I connected an automation for it. After some triggers, bots stops answering until I restart bot. How can I solve it?

151
rodrigo_silvano
Judith K Ritz
Judith K Ritz
asked in General Q&A
Error refreshing Instagram permission

When I click the button to refresh my Instagram permission, I get this error message: {"error_type": "OAuthException", "code": 400, "error_message": "Your activity off Meta technologies is currently turned off."}  Any idea how to solve this? 

570
Judith K Ritz
daverobertson75
daverobertson75Up-and-Comer
asked in General Q&A
FB messenger button answers how to record them to a google sheet

im looking to use manychat to qualify leads from my facebook adds, i have a mix of questions some have text answers and others have buttons. ive been able to set things up to export the text answers to the google sheet using custom fields. but i cant seem to work out how to export the button answers to my google sheet. if anyone can advise it would be appreciated. thanks 

252
daverobertson75
Tomas Sedlacek
Tomas SedlacekUp-and-Comer
asked in General Q&A
Comments not showing

Hi...i am new in Manychat...but i tested my automation for comments. I have more than 60k followers (organicaly) and i made promo post for commenting. Strange is, that afer 2 hours i have one comment, but instagram showing me 14 comments. And when i refreshed, it shows me one more person at time with comment ,,video” what was the trigger - but no action from manychat... 

179412
techrosen
NatBAust
NatBAustUp-and-Comer
asked in General Q&A
Automation not working on paid partnerships

Hi all,Is anyone else having an issue with their automations this morning? I have a post that has gone live for a paid partnership and the automation is not triggering.Thanks!

705
Ragu
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