General Q&A

Hi Guys, I am stuck with my account login. When i reset my password, it goes to my email which is Gmail. But when i login it using Gmail, it says the account dont exist! please help me!

Hello! I have my old/deactivated instagram account connected to many chat however I cannot seem to figure out how to replace that one with my instagram that I now have. Any idea how to do this?

Hello, ManyChat Community!I am looking for assistance with generating unique IDs for each new row inserted in Google Sheets after users complete a flow in ManyChat. Here’s what I have set up so far:Google Sheets Integration: I have a Google Sheet where I want to insert new rows based on user interactions in ManyChat. Insert Row After Flow: A new row is added automatically after a user completes a specific flow in ManyChat. Unique ID Requirement: I want to generate a unique ID for each new row that is added to the sheet.Specific Requirements:The unique ID should be formatted consistently (e.g., GL-0001, GL-0002, etc.). I need guidance on how to implement this using Google Apps Script or another method to ensure that the unique IDs do not duplicate.If anyone has experience with this or can point me in the right direction, I would greatly appreciate it!Thank you!

Hi all,i want to integrate my Chatbot (Hybridai.one - like Chatbase) to ManyChat and create a communication flow for the user based on AI. Ideally i would not want to use make.com or anything else on top. So i am trying to get it done in an Manychat Automation. The only thing i am missing is between two dynamic content messages is something like “wait for user response”. The only thing i can find is “delay”. Any idea how to solve this within ManyChat?BR Stephan

How do we link instagram channel link in DM without opening to a new tab ?For example my automation looks like for stories, where Im basically asking users to join the IG free channel.But now when they click the link, it goes to a new window, while it should open within instagram channel page directly and let them join. The new window opening isnt working for channels and users not able to reach the channel. How do we make sure, the click opens within instagram and directly goes to channel page instead of opening a new window ?   

Good afternoon from Buenos Aires, community!I’ve been improving our AI CHAT BOT to the point that it’s working REALLY well. But i Have one problem. I can’t find an effective way to label the chats of people who NEED a human attention to resolve a problem or question. This is the most common sense solution i’ve found to implement, but it don’t seem to work well. In synthesis what I would need to do is: When people chatting with AI say the world “TALK TO / HUMAN / PERSONA”, [or it would be even better if AI recognized the situation] send that chat to a label to be more easibly found by our representatives.  Hope someone can help me and thank you very much in advance! 

I lose a lot of leads on Instagram, because their message is not being delivered to their DMs - they just see a blank message.To make this situation better, I want to send a follow up DM if they didn’t click on the ‘comment reply message’s button after 5-10 minutes.How can I do that is this even possible? Thanks.

Hello Fellow ManyChattersI am trying to set up a sequence for my coaching clients.After a session they subscribe to the next sequence in their 12 week program.I want my bot to give them inspiration through out the day (2-3 messages a day) I have created an automation with a few added smart delays - so it is all in one automation pr. day.The client subscribes to a Messenger List and to the sequence - and all looks good - I think.But nothing happens - that is - no message is sent to the client at least.I can see in the chat with the client that the sequence is running, and the smart delay is triggered  - but no messages are coming through.Any ideas, hits or input - maybe I am missing something the is preventing the messages to come through?  Thank you dearly for your answers Asger

I have read the entire Manychat Commumity intro with a great description of the ins and outs of ManyChat.  I don't understand most of the lingo.   Is there anyone who could help me decode the language being used?  4 days ago my auto-reply was set up and worked once.  Now, nothing.  I feel in over my head...BIG time.  lol.  please help 

Estou tentando criar uma sequência em que o lead se inscreve no evento pelo Instagram e em seguida recebe a confirmação via whatsapp, porém não estou conseguindo captar leads que tenha números estrangeiros.

How can I set up a wallet balance check on my ManyChat account?I do not want to set up auto-fill wallet since Indian Card policies create a problem and then the card gets blocked.Looking to set up this with an API Call or Email notifications, etc.Any ideas?

Hi everyone, I noticed that my Marketing Automation plan shows 509/2500 contacts used, but I don’t actually have that many clients actively engaging with my bot. I suspect it’s counting all dialogs, including those that don’t involve the bot directly. Is there a way to adjust the settings so that ManyChat only tracks or counts conversations where the bot is actively interacting with users? My goal is to avoid unnecessary contact usage for manual or non-bot conversations. Any tips or solutions would be greatly appreciated! Thanks in advance for your help!

Hello, I have an automation set up the same way I set up a prior automation that had no issues. But now this new one isn’t working.It’s set up to send a DM once someone comments with the trigger word. The first DM prompts them to reply to the DM, then the second message sends them the link.I’ve tried two separate automations and both are getting stuck - it only sends the first DM but not the second once they reply.I did this same automation last month and now it’s not working. Any ideas?

Hello, I have a Facebook add, connected via Make.com to ManyChat. And there an Automation is supposed send a Whatsapp message to the Leads after a tag was applied (which happens through make.com).The automation shows that it ran 3 times, for the three leads that I tested. I tested the first message to be a template or regular whatsapp message. But in both cases the receipient didnt receive the message. But in ManyChat it shows as sent.What can be the reason?Yonatan

I am using many chat from last 30 days not i am trying to automate my instagram comment automation. Now its asking for me to upgrade to pro. I have also cleared all my contacts please help. 

Hello every one,i cannot find a feature: Ai reply on comment oder post on instagram! Is this blocked by meta?

Hello I am in charge of communication in an online store and I am interested in being able to offer the best possible service to customers when they contact us. Manychat has been an important tool for us and we hope to continue taking advantage of it by bringing AI-assisted bots into service soon. I am at your service. greetings

How can I get my manychat to respond differently on instagram when people click the ad. I have trigger words setup in the event that they send a dm. However in most cases they just click “learn more” and it sends a standard message to me, which trigger manyhcat to sent a certain automation. How do I get manychat to know...this is for a retreat vs this is for a session or certification etc. . Otherwise they all get the same message. 

Dear all, despite I can use and link correctly manychat to my instagram account, it seems I cannot do the same with my FB messenger as I need to use the automation on both.When I go on settings and then I need to select my page which is OneforallOrbassano, but as you can see in the image the button to connect is grey and say only FBPAGE ADMIN che get access.. I’m confused...I’m already a FB admin.Can anyone help me please?Thank you  

For a long time I’ve been asking people to comment a keyword as a call-to-action to get my freebie.But now, it feels like comments don’t really help boost a post’s reach anymore on Instagram.I’m thinking of changing my CTA to ask people to send me a DM to get my freebie instead.Do you think this would get better open rates and click-through rates? Has anyone tested this?    

HI all. I’m new here and I’m so happy to set up many chat automations. I’m pushing myself to figure out all after the initial trigger. I set up a lead magnet (also on a FB ad). The first trigger is working and people are getting their first message. Then I want to send them an upsell after 23 hours. It’s the photo of me pointing in the middle. This one is not going out and also all else after it. Where can I fix this? Thank you. 

Hello! I created a campaign and as a result of it I reached the limit of free contacts. I clear the useless contacts (250+) and now have around 730 but still my Free account is restricted. What can I do to continue using the free plan? 

Hi, can please somebody help here. I have a simple automation which isnt live even though I set it live. But when I go in the automation up on the left it shows that I can not switch it on. What kind of error is that?  

How do i force to end trial and start pro? I need to use api with no limits, i have already set my card info and tried to charge, but it dont seen to actual charge on my card and ends my trial and start pro account.  

Hello Community,I'm experiencing an issue where ManyChat suddenly stopped updating user fields from responses to external HTTP requests. Here are the details:Issue: ManyChat is not saving the response value in the user field. Setup: Trigger: Keyword "tester" HTTP Request: Sends to a PHP script and receives a JSON response JSON Response Example: {"responseMessage": "Hello Juan, I'm here to help. Could you please provide more details about your query?"} JSONPath: $.responseMessage User Field: Chatgpt output Despite this setup working previously, it now returns an error: Response is null.Steps I've taken:Verified the server and response format. Tested with simplified static responses. Confirmed correct JSONPath usage.Has anyone else encountered this issue or have any suggestions for troubleshooting?Thank you!