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General Q&A

Any questions you have about using Manychat.

  • 3,656 Topics
  • 7,633 Replies
3657 Topics
TemiAjibewa
TemiAjibewaUp-and-Comer
asked in General Q&A
How do I set up collecting email addresses to Google sheets?

Dear all, I’m trying to collect email addresses from my IG DM to a Google sheet. I have done the integration and all but can’t seem to find the “User input” that all the YouTube videos I have watched keep talking about. I’ve literally been scouring the internet for this information for the past two hours. The videos I find on YouTube are from 7 months ago and older and don’t have the same interface I have (I guess it’s now updated). I’d really appreciate any help here. Thanks. This is where I’m missing it.

1345
tejasagja
ElInstitutoProposito
ElInstitutoProposito
asked in General Q&A
Problem importing contacts

When importing a CSV file I only partially care for very few, and the structure of the file and the content of the contacts are correct, for example I import 20 contacts and it incorporates only 3, I tried to export 150 contacts and it exports 27, I see the information and preserve good data It should be noted that I have the paid PRO version.

2546
Felipelocatelli
wasssup
wasssupUp-and-Comer
asked in General Q&A
Bot isn’t sending messages

So I set up manychat, read through the forum, implemented everything I saw and still nothing. The bot isn’t sending messages ( for comment on reel)Not only that, but also today I posted a story and asked people to reply if they want something ( I didn't set up an automation for that) and I asked a friend to type the word since I wasn’t getting any replies and he sent me a screenshot of instagram saying “message can’t be sent, story no longer available”, tried on another friend’s phone - same thing. So I just deleted my story. Iam getting fed up with this thing, does anybody know how to fix this or is there any good alternative to manychat?

1352
wasssup
Alina M
Alina MUp-and-Comer
asked in General Q&A
Variable from Webhook doesn`t change in value

I have an issue I haven`t been able to solve for 3 days now. Make Webhook response returning data, however, sometimes Manychat does not change the variable and returns the previous one. I investigated the issue and decided that it could be because of the content size, JSON seems to be correct. But still don`t know what messages work and which don`t. I have 2 automations for 1 bot: Main (working good): https://manychat.com/flowPlayerPage?share_hash=758484_792f08c7000d778390a6818da5b42cf6c1b84fb1 Secondary (default reply, doesn't working as wanted): https://manychat.com/flowPlayerPage?share_hash=758484_266553bdabb1a798009d753f5a5c9c4da80f81ce In the secondary automations, you see that there is a default reply in whatever stage the user asks random questions and sends any text. Then this text is transferred to Make.com and replied by ChatGPT assistant. I tried simplifying json, but still doesn`t work. Always works for small 1-line answers. However, when I ask something normal (like for so

572
Alina M
adreemart
adreemartUp-and-Comer
asked in General Q&A
Many Chats + Wix Connection through Pabbly Connect

Hi Community, I have my Many Chats account connected to Wix Contacts through Pabbly Connect. There’s a webhook between the two that’s supposed to create a new contact every time someone sends and email through Instagram. The connection isn’t working and I’m wondering if there’s an easier way to collect emails. I noticed that exporting the list doesn’t work. Does anyone have a solution for this? Thank you!

768
adreemart
M
MLDUp-and-Comer
asked in General Q&A
Google sheet intégration

Hello, I need to automatically put my contacts in google sheet. So I've set up an action that automatically puts them there. My question is as follows: Can I put the action at the start of my questionnaire and collect the following information if the lead responds? For example, what is your name -> James your email? -> test@test.fr Your favourite colour? -> No answer So should I put my action in the last question or the first, if it is in the first question will it take into account the following questions? Thanks in advance!

261
Aafia Umair
sajmon
sajmon
asked in General Q&A
Worried about bulk DM message + other questions

Hello! I did the first manychat automation (whoever comments on the video gets a link in the message to download my file). Now I see in the profile that I have 1068 active contacts, 847 inactive contacts. I would like to write a DM to everyone who commented on the video and got my file, how they are doing with the file, if they understand everything and I want to offer them another subservice to my file. Can I write everyone a private message? Don't I get BANned on Instagram? What is the difference between a "visitor" status and a "subscribed" contact? How can I further communicate with people and offer them a service/discount if they have already commented on the video and received a link that they clicked on?

580
sajmon
ainur
ainur
asked in General Q&A
Billing question

Can someone explain this billing invoice? I hardly believe that I had 2500 contacts, how I can check it?

531
VickiB
M
MLDUp-and-Comer
asked in General Q&A
Change field

Hello, My leads often type wrongs their name or email adresse. I want to give them choice to replace the info they give, how can i do it please ?

272
M
IdanGorali
IdanGorali
asked in General Q&A
Messenger quick reply

Is there a way to show more than 11 option in multiple-choice quick reply? also, i there a way to allow the user choose one more option in the quick reply?

120
IdanGorali
itsalishadesigns
itsalishadesignsUp-and-Comer
asked in General Q&A
Live chat Sync Issue on web

Hi, There is live chat sync issue on website, on mobile app, it works fine but on web it doesn’t sync well and I see only old contact chat. Tried clearing cache and cookies and reset permission but nothing works, can you please help.

180
itsalishadesigns
Tetiana
Tetiana
asked in General Q&A
If i update text in my telegram bot, will it show for users who haven't seen it yet?

Hello. I set up a chatbot in the Telegram channel and did everything necessary. It is working. I have a question: if I need to add or change the text, will the updates be reflected for those who have already entered the chatbot but have not yet received the new text, considering there is a smart delay in place?

100
Tetiana
Jonkings07
Jonkings07
asked in General Q&A
How Can I Connect 2 WhatsApp Number to one of my FB page in ManyChat?

Hi, I have a Facebook page integrated with ManyChat where I already connected one WhatsApp number, but I am looking to know if it’s possible to add a second WhatsApp Number. I am running job post advertising on Facebook for one of my pages, and I have now two recruiters. So, I want to know the best way to work this out, whether I should add a second WhatsApp numbers, or both recruiters can use the same WhatsApp number already integrated

520
Jonkings07
Charly de Argentina
Charly de ArgentinaUp-and-Comer
posted in General Q&A
Having problems with first automation

Hello people, good afternoon. I'm new to Manychat and I'm having problems with my first automation. I've already done all the automation development and it works fine, but when I publish it I can't get the trigger to be enabled. Therefore, the automation doesn't work. Where could this problem come from? Maybe it's from the Facebook Ads Manager. Here in Manychat I've already tried everything I found, from the button that doesn't respond to me and browsing through different parts, but I couldn't figure it out. Who knows how to solve this? Thank you very much.

220
Charly de Argentina
basheer
basheer
asked in General Q&A
send in from Excel to a subscriber

team any way i can send WhatsApp to a subscriber from Excel i tried many way all fail also from other like batch file @echo offsetlocal enabledelayedexpansion REM Set your ManyChat API keyset API_KEY=559135:6f1bf95ac1ceda72d7 REM Set the ManyChat API endpointset API_URL=https://api.manychat.com/fb/sending/sendContent REM List of subscriber IDs and messagesset subscribers[0].id=1195263093set subscribers[0].message=Hello from ManyChat 1!set subscribers[1].id=1195263093set subscribers[1].message=Hello from ManyChat 2!set subscribers[2].id=1122334455set subscribers[2].message=This is a test message.set subscribers[3].id=2233445566set subscribers[3].message=Another test message. REM Loop through the list of subscribersfor /L %%i in (0, 1, 3) do ( set "SUBSCRIBER_ID=!subscribers[%%i].id!" set "MESSAGE=!subscribers[%%i].message!" REM Create a JSON payload set "PAYLOAD={\"subscriber_id\": \"!SUBSCRIBER_ID!\",\"content\": {\"messages\": [{\"type\": \"text\", \"text\": \"!MESSAGE!\"}]}}" REM Sen

410
basheer
Miss Fotografica
Miss Fotografica
asked in General Q&A
automation not sent!

I have an automation set up to sens a message on instagram when a certain word written in the comments. It stopped working and I have tried to make a new one, same thing - people comment and nothing is sent. I have no idea why!! Any clues or tips?

251
tejasagja
Heather Austrie
Heather AustrieChat Surfer
asked in General Q&A
full message doesnt appear

I set up and automation and used the limit of words they allow us but when someone on instagram gets my message it comes up with only a little and then … they can’t even click to read the full message. How do I change this?

151
Gustavo Boregio
ThisIsJohn
ThisIsJohnUp-and-Comer
asked in General Q&A
My Automation wont trigger when I add tag

Can someone please help me understand why my automation won’t start? I made the flow, imported the customers and then tagged them but it didn’t work.I did the other way around but the result is the same. Is there something im missing? or I need to check something?

692
ThisIsJohn
sierramendex
sierramendexUp-and-Comer
asked in General Q&A
Build an email list automation

I set up an automation where people DM a trigger word and enter their email. Where do I get the list of emails I have collected through this feature?!

2042
tejasagja
Peter
Peter
asked in General Q&A
Instagram

translated: I now keep trying to use the check function to request a start via a message with the check number, but I don't get a response from the system / Original: ich versuche jetzt immer wieder über die Funktion überprüfen über eine Nachricht mit der Prüfnummer einen Start abzufragen aber bekomme keine Antwort vom System

210
Peter
camillatorres56
camillatorres56Up-and-Comer
asked in General Q&A
GraphQL server responded with error %s: %s %s

Hi everyone, I’m trying to connect my WhatsApp account to ManyChat. However, when I reach the point of adding a Business Portfolio and I select the portfolio from my Meta Business Suite I get the following error: GraphQL server responded with error %s: %s %s Does anyone know how I can fix this? Thank you! Camilla

4421
camillatorres56
camillatorres56
camillatorres56Up-and-Comer
asked in General Q&A
How Does Meta Template Approval Work?

Hi everyone, I’m using WhatsApp at the moment here on ManyChat and I’m wondering how the Meta approval of templates work. You can sometimes send a template for approval and have it approved in just a few minutes, other times it can take hours or a whole day. Does anyone know how this works and why that is? Is this machine/AI reviewed sometimes and human reviewed other times? Why does a message get approved in instants while others take so long? If anyone knows or has any videos/articles to share about it please send them over! Thank you, Camilla

190
camillatorres56
So-timaa
So-timaa
asked in General Q&A
Чтобы настроить триггер, откройте автоматизацию

Ребят помогите не могу активировать тригер с комментами, когда навожусь на ползунок включения выхогдит, чтобы настроить триггер откройте автоматизацию // Guys, help me, I can’t activate the trigger with comments, when I hover over the enable slider it will come out to configure the trigger, open automation

1460
So-timaa
azwealth
azwealth
asked in General Q&A
Can't change Instagram account connected to Manychat

Hello, I mistakenly added a wrong Instagram account to my account and haven’t been able to remove it and connect the right one. For some reason, the “remove account” button is not displaying.

2171
laurenefritsch
pjprins
pjprins
asked in General Q&A
A possibly stupid question...

Hi. Not sure if there is an answer to this out there, but so far I have failed to find it. My apologies if I missed it. If you set up Manychat to trigger the automation on all of your posts… Will it also: Trigger the response when you post in a group as your page, and… Will it trigger the response if you share a post from your FB page to a group? Thanx

400
pjprins
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