General Q&A

 When we get the Phone number value from the user, there is an option to Save Phone to System Field which creates a WhatsApp profile in the manychat in addition to the messenger profile.  We already have two separate flows for the messenger bot(users signing up via Messenger) and WhatsApp bot (users signing up via WhatsApp). If we start using this feature and users use both the bots, will it come under once single contact or separate contact costing ? Also, how to send separate flows to the facebook and WhatsApp conversations if both come under the same contact name 

I have gone through the trouble shoot for automations, but its weird; Every other manyChat automation works except for the “reply to story with key word function” I tested the automation with the numerical code, and it works, but the actual phrase doesn’t activate the automation. Any ideas?

I am  building WhatsApp bot, and I've created a sample question where the user is asked, 'Are you single or married?' There are two buttons available: 'Single' and 'Married.'If the user clicks on 'Single,' can I capture that information directly in Google Sheets as 'Single'?Currently, it seems like I can only capture responses if the user types their answer as text or the regular variables such as phone or email. However, to improve the user experience, I would like them to be able to select an answer by clicking a button, and then I would receive the corresponding information automatically.Is this possible in ManyChat?

Hello I have the issue of the instagram already connected to manychat, but don't appear in the profile or I'm which part I can guide the client to know which email was activated, or how to delete that connection. I have access to the instagram account  

I had added funds to my many chat accounts but I don't know how to renew before I added funds there is a option called activated and active so I clicked two time so it has been disabled I don't know whether it's working or not could you please help me with taking the process question because I had added $100 to my and I don't know how to purchase pro subscription with this $100

How can I export all followers by manychat?

When trying to connect my ManyChat to my FB Business Page, it sent an access email to someone who used to manage my page in the past and that company is no longer in business so the person will never receive the email.  I then removed them as a partner who manages my page, but it still says Access Request Sent to the guy’s email.  How can I start over or reset it since I have now removed him and the email granting access can come to my email?

I was using Chatcenter with my whatsapp number, it is a chatbot from a different company, in Spanish. I am now signed in to Manychat, but I am not able to connect the number I had linked with Chatcenter, although this number is unlinked from Chatcenter.The number is a landline, and the only option Manychat is giving me is to send a text message.Did anyone encounter a similar problem?Any suggestions on how to solve it? Thanks in advance,Georges  

hey manychat it’s possible that when it click the button it will automatically direct to a link?

Olá, Alguém pode me ajudar?  Fiz todo o passo a passo de automação e com resposta de links. Para os sistemas IOS, os links funcionam normalmente de forma clicável. Porém, o público que utiliza Android, não consegue acessar o mesmo link de um usuário de iOS. Para os Android os links são enviados como texto, não clicável. Como faço para corrigir e conseguir que todas as pessoas sem diferenciação de sistemas Android e IOS, consigam acessar os links sem problemas?.

Can one automation be set up for different posts—just a couple of them, not all of them—or do I need to duplicate the same automation and set it up for each specific post?"Thanks!

I asked a question about the red notification saying ‘Mark this message as comment reply’ and the thread has been marked as solve, but it isn’t.i was told it wouldn’t show up as a comment but a DM but thats not what the screen is saying. This isn’t message 1, it’s message 2 with a free guide, so i don’t want it to post in the comments, it has to be by DM.Can anyone help?

When we have an automation to send a message to a user, they do not receive the message if it’s their first message engagement with the given account. Is there a workaround to this?

trying to setup where if my bot can't answer the question it transfers to human and if user sends a message requesting human it transfers to human, I saw about fallback flows but struggling to set up on my current built automation as the reply seems to be in settings for the whole account rather than an individual flow 

Hello people,I hope you can help me.I have created a chatbot with the Automation ability and published it in Manychat.Now I want to embed my chatbot in my WordPress website - but I cannot find this JavaScript anywhere in my account. The Manychat guided articles keeps directing me to “Growth Tools” and “Setup”, but these does not exist in my account as well. I am following the instructions but in my account -> Automation -> Website Widgets I don't see the "Setup Your Website" with the JavaScript Snippet.What can be the reason and where can I find this snippet and why all the Help knowledge base of Manychat keeps telling me about “Growth Tools” and “Setup” sections that does not exist in my account? Thanks!  

Hi!Can somebody help?The second message in this sequence doesn’t send…i.e. follower comments, first messages sends fine, follower clicks link, tag is applied, time delay started… then final message never sends.What am I getting wrong here?Thanks!!

Hola! Vengo por aquí para hacer una consulta con respecto al API de Manychat. Para darles contexto, tengo una página de comercio electrónico en la que vendo productos, es una pagina desarrollada desde 0, y por ese medio vendo cientos de productos al mes, por lo que me gustaría saber si es posible realizar una integración que consista en que si un usuario realiza una compra en mi sitio web, se cree automaticamente un chat de whatsapp en mi Manychat notificando el pedido de esa persona que podría haber escrito antes, o puede ser totalmente nuevo.Inicialmente me gustaría saber si eso es posible, y si lo fuera, más o menos con qué herramientas del API. Muchas gracias

I just set up my first automation successfully with help from this community! 😍 However, now I’m receiving multiple 'Smart Delay' messages triggered after 23 hours, filling up my personal inbox. It seems each test I ran triggered its own 'Smart Delay' message, and I now have about 10 duplicate follow-ups! How can I prevent users from receiving duplicate follow-up messages if they accidentally trigger the automation multiple times by using the same keyword?Any advice would be very much appreciated!

Hi, I have Manychat enabled for my DMs and when a person writes multiple DMs in a row (let’s say 5), then Manychat also responds to 5 in a row, frequently repeating in content. Is there a condition/anything I could introduce to respond always only to 1 DM when multiple are sent in a row?

 helloWhen I define the condition that those who followed my Instagram go to the path that defines the main messageAnd those who don't have followers should go in the direction that the following message will come to them again But everyone goes to the second pathIt means that even if they follow you, they will get the follow message again!!!Why exactly does it not work properly? 

Hi all, Is anyone familiar with Zoko for ecom stores? A prospect tells me she’s been in touch with them and was wondering in what way my solution (Manychat) would be better than Zoko, but not sure about it.Can someone share a comparison with limitaiton on Zoko etc compared to manychat

I am creating an audio newsletter on Whatsapp. The user would type a certain keyword in order to receive it. Manychat doesn’t have a dynamic content block for whatsapp. And using custom fields to save the link of the audio file is rendered as a url not a media file on Whatsapp. Is there any other way to use dynamic content with audio messages?

Hi there, I have a DM automation that is not firing. I refreshed permissions and am wondering if something is wrong with the account or what’s going on...

I’m trying to save a new automation and it keeps saying mark this comment as a message or reply?It won’t let me go any further but I have already marked it as comments with keywords. I followed the threads guidance and marked as instagram opt in, but it is still taking me back to the first message? 

I signed up manychat a few months agoand I have used it well.  But now I can’t see my instagram account when I log in on safari webpage or PC webpage Only I can see my instagram account and all the automation setups when I use the manychat app.  As you know, if I wanna upgrade it to pro version, and pay for it, I have to do it on webpage But I can’t find any data when I log in on webpage  Please help me asap Thank you