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General Q&A

Any questions you have about using Manychat.

4,140 Topics
8,934 Replies

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4140 Topics

I set up many chat and for some reason I now have two facebook accounts. How can I delete the one its just set up and link manychat to my main account?

261

10 months ago

ashleycallistoUp-and-Comer

asked in General Q&A

Sending WhatsApp Messages to Multiple Audiences via Automation

Hi,We want to send a WhatsApp message (initiated by us) to multiple audiences via automation. We used the triggers "contact created" and/or "tag is applied," but it’s not working. We haven’t received any messages on our WhatsApp at all.Do you happen to know if there’s something we might be missing? Please find the screenshots of the automations below. Thank you! Note 1: It says "disabled" in the picture, but we had it enabled during the test. We've disabled it for now. Note 2: This is another automation we tested, but it also did not work.

1211

10 months ago

adrchenUp-and-Comer

asked in General Q&A

Admin to other IG accounts, Manychat doesn't detect it

I am trying to test something. I already have an IG account set up with a chatbot, and I want to add another IG account. I am assigned as admin to that other account (it doesn’t have any Facebook page linked, it’s just the IG account), and I have access to it thru Meta Business Suite, but for some reason when I try to add it to Manychat, it doesn’t show up.I already tried doing what was explained here and here, without luck.

10 months ago

Mg Photography Thanjavur

asked in General Q&A

Remove the Existing Facebook Page

Remove the Existing Facebook Account: Please disconnect the current Facebook account that is connected to my ManyChat account, as it is no longer in use. Add New Active Facebook Account: Connect my new, active Facebook account to ManyChat. Ensure that all relevant permissions are granted and the page is properly integrated for messaging automation. This will ensure that my ManyChat account is linked to the correct Facebook account for communication and automation purposes.

740

10 months ago

elciospyUp-and-Comer

asked in General Q&A

Why is the response mapping disabled in request map?

Hello,I noticed that the response mapping option is disabled when trying to configure my request map. Does anyone know why this feature is unavailable? Is this a limitation in my setup or something related to the tool?Any insights would be greatly appreciated!Thank you!

1352

10 months ago

Dennys Alejandro Granizo

posted in General Q&A

Delete the US whatsapp number provided by manychat

I want to know how to delete the WhatsApp number that ManyChat provides when opening the account, as they charge me 0.66 cents for this, but I am no longer using it because I entered my own number. I don't know how to cancel this subscription.

542

10 months ago

S. AbdallaUp-and-Comer

asked in General Q&A

managing multiple accounts

Hello team, I’m so familiar with manychat since I was a social media manager at a company last year, I created Manychat Account for them and created many automations for them. now I want to use the knowledge to make money, how can I manage multiple FB/IG pages on Manychat without asking my clients to make me their page admin, is there a secure way to do so? I know each client has has to have a specific ManyChat account weather its Instagram or Facebook, I want to work as a freelance only to make them bots, broadcasts and more of Manychat services. Is it possible? Thank you for your assistance

146912

10 months ago

Luis Belaunzarán

posted in General Q&A

Changing phone numbers country code

When you create a phone number box on instagram automation by default is set to create a +1 code (US) does anyone knows how to change that? or how can i manually change the phone number of contacts

2693

10 months ago

mnxtusrUp-and-Comer

asked in General Q&A

Same number for WhatsApp & SMS

Twilio assigned me a phone number for WhatsApp but for SMS required me to get one from Twilio… could we use the same number both for SMS & for WhatsApp?

Stop users from entering automation multiple times

I have an automation set up, so when a follower sends me a message with a keyword, it triggers an automation. After that, I start the conversation with the Follower. But sometimes the user sends that keyword in their messages again, and my automation gets triggered again. Since this happens, when I’m not active in the conversation, the 30 minutes pause function does not solve the problem. Is there a way to stop followers from entering one automation multiple times?

How to turn off “We will get back to you during our working hours — our team is …”

I use the free version of manychat. I would appreciate advise on how to turn this auto response off “We will get back to you during our working hours — our team is always online during this time.”thank you

580

10 months ago

Daniel ZatkoUp-and-Comer

asked in General Q&A

whatsapp flows

Could you please explain why the WhatsApp Templates Flows feature is not yet available for use?

Lucky spin minigame in Messnger.

Hello everyone, I hope everyone is well. I want to create a wheel of fortune mini-game for my customers to play with rewards in Messnger.If a customer shares the “link” in our chat with their friends and when their friends play the game and receive the gift, they will receive an additional spin.Can you help me?

Can I use manychat mobile to reply on whatsapp?

Hi all, I’ve just setup my manychat account. I’m still on the free version. I’m trying to use manychat mobile to reply on whatsapp however it says “You can’t send messages from this Manychat account. Please log in to Manychat’s web version and follow the instructions to resolve this.” Does this mean it is not possible? Or is there something i need to do to set this up?

1262

11 months ago

wgpncUp-and-Comer

asked in General Q&A

My automations aren't working

Hello,I need some urgent help.I’ve been using Manychat for months with pretty much no issues.I’m running a keyword comment trigger that DMs the user and then collects email in exchange for me sending them a free guide.I’ve been receiving an influx of comments over the past weeksOut of nowhere about 24 hours ago, my account stopped auto-replying to comments and it stopped sending out DMs to everyone. It basically just completely stopped working.I have went through all of the troubleshooting, refreshing permissions, and anything else I could find.Can someone please help me? This is really hurting my business.Thank you for your support very much.

ManyChat Automation Workflow Messages Not Showing in Bitrix24 Open Channels

I’m facing an issue where messages sent through ManyChat automation workflows for Messenger aren’t appearing in Bitrix24’s open channels. However, messages sent manually or outside of the automation workflows do show up correctly. Has anyone experienced this problem or knows how to resolve it?

211

11 months ago

igor2411.Up-and-Comer

asked in General Q&A

Cannot connect my Instagram account to manychat

753

11 months ago

Mel EChat Surfer

asked in General Q&A

Buy Button - Messenger only? Or IG too?

Can anyone confirm for me whether we can set up the Buy button, using Stripe, for Instagram DMs?I thought it was possible, but on the Chatter Matters webinar the other night, someone said it was Messenger only?This article - albeit quite old - suggests otherwise?https://manychat.com/blog/feature-announcement-instagram-buy-button/Can anyone confirm?

WhatsApp Broadcasting fail to deliver message.

WhatsApp broadcast frequently encounters with message not delivered, this started happening about a month ago, why is this? Technical support keep telling me is because the user blocked us, which is not true. Why would multiple clients request for us to contact them and blocked us? Our normal WhatsApp account is able to reach these clients.

Now I am trying to start a flow via Make automation. But now it says Flow does not exists. But I grabbed it from the top URL like it said and still nothing.

11 months ago

livelikemad.coChat Surfer

asked in General Q&A

Replacing a contact's email in the actual email platform

Right now I have it set up, where when someone updates their email in ManyChat, it sends that new email address over to the email marketing platform (in this case to Drip via Zap). But what it does is create a brand new contact vs replacing the email address that was previously there.Is there a work around for this?

Instagram DM autoresponse not working

Hi all, Recently I ran a post on Instagram driving people to comment, and in return we would DM them a link. As it was a free pass, I knew it would do really well - so didn’t include autoreplies to their comments, as I know sometimes Instagram could stop you commenting for 24 hours.It’s done really well, 6k uses in like 48 hours - but now a lot of people are not going the link. They are being told we’ve sent them a message but are not able to view it. Is this a Manychat issue in that it’s struggling with the volume - or is Instagram starting to block them being sent because it views it as spam? Would love to know of any work arounds! As it’s annoying because I’m having to manually send lots of people the link when they complain that it is not working!Thanks,Harry

Can't log into Manychat.

Hello, friends!Only the first day I registered in Manychat. And I mistakenly changed my email after registration. I did not understand correctly. I thought it would be visible to all users, so I wanted to change it. Now I immediately have problems. Can't log into Manychat. What should I do? How to fix it?Please help.

Automatically. mark contacts as closed

Is there a way to automatically mark contacts as closed after a certain period of time? I don’t want inactive contacts going towards my monthly bill, but don’t want to have to manually close out all of the DM conversations that I’m receiving.

1311

11 months ago

clexapletoUp-and-Comer

asked in General Q&A

Features missing from Trial plan

Instagram Comments, Automatically reply to users who comment on your Instagram posts.Its say Disabled (Pro Featured) but on Pricing page it says its available with FREE plan

465

11 months ago

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