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General Q&A

Any questions you have about using Manychat.

3,705 Topics
7,758 Replies

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3706 Topics

My automation keeps mixing buttons in Android phones

I’ve tested an automation that worked perfectly on iPhones, but it keeps duplicating buttons from other steps when on an Android phone. And for the same phone the buttons keep changing for the same steps. What’s wrong and what should I do? There’s nothing wrong on the steps I created.

100

10 months ago

yanz08Up-and-Comer

asked in General Q&A

doesnt appear in all conversations on livechat

There seems to be a problem with the live chat dashboard, where conversations that have been assigned do not appear on the dashboard.no filters work here.This only appears on the mobile application,is there any solution for this??

631

10 months ago

allthingsfacelessUp-and-Comer

asked in General Q&A

automation for instagram post

Hi so I’ve been looking at videos to set up automations to have those quick reply’s on my reels or post with the keyword I have like example: they type the keyword than id like for the automation to reply “Sent pls check your DM!”……..Then they’ll get a dm with the link but I don’t know how to get those reply’s to the keyword does anyone know pls.

1367

10 months ago

Benicio RiosRising Conversationalist

asked in General Q&A

Camp filler with manychat

Hey yall, i want to know if i can fill a camp with name and email in a website using the informations that i got from a manychat chatbot

How to Create Support Ticket?

How do we contact Manychat to submit a support ticket? We cannot find an email address. What is the email address for support?

5332

10 months ago

Chris310Up-and-Comer

asked in General Q&A

How do I contact support?

Basic automations are not loading and the link to the help zendesk is broken. 😠

Is there no support for this app whatsoever?

FAQs and a chat bot that loops back to itself when trying to open a ticket?… fantastic. I would like to know about the main issues with this app as we are using SendPulse and it is giving us message and automation issues. Apparently this app is partnered with Meta?What I did is rebuild our entire flow from SendPulse into ManyChat. But we are not going to ‘shift’ to this app without understanding its application and use in terms of what we need. Also, I think our account is a professional account and it says in the pricing that technical support is available as an additional feature? I don’t see that anywhere. so, if someone could explain to me precisely where I can find support?According to my research this app experience problems just as SendPulse does with automated messages. So if someone from actual support can get back to me via my email, that would be fantastic because we are looking for a proper solution. Thank you

280

10 months ago

Marketing Hub AIUp-and-Comer

asked in General Q&A

Phone and email not registering as data fields in my conversation.

All day I have been creating an automation whereby I collect an email and phone number from the Dm’s and then trigger an outbound call once they’ve submitted their phone number, for this to work I used Make and Vapi. the only thing wrong now is an issue that lies in Manychat the numbers and emails that get collected don't register and it’s not sending the right data to Make to make the call can anybody help or advise with this issue, thank you!

873

10 months ago

Sara_PromosferaUp-and-Comer

asked in General Q&A

Stop automation after a specific date even if a user is already in the middle of it

Hello ManyChat Community,I hope you're all doing well!I have a question regarding managing automations in ManyChat. I would like to know if there is a way to stop an automation after a specific date, even if a user is already in the middle of it. Essentially, I need to ensure that when a user clicks on any buttons in the flow after the set date, the automation either:Displays a specific message indicating that the automation has ended, or Does nothing and prevents the flow from continuing.Has anyone tackled this issue before, or can anyone offer some guidance on how to set this up? I’d really appreciate any advice or solutions you might have.Thanks in advance for your help!Sara

543

10 months ago

AwaisToorChannel Explorer

asked in General Q&A

Integration of Android App with WhatsApp Chatbot

I need help with a client project where they run a GPS tracker business for vehicles. They want to build a WhatsApp chatbot powered by ManyChat. The client has an Android app that allows their customers to access the GPS location of their vehicles.I want to build the chatbot using ManyChat and integrate it with the Android app. Please guide me step-by-step on how to integrate the Android app with the WhatsApp chatbot powered by ManyChat.

130

10 months ago

Marcos MUp-and-Comer

asked in General Q&A

Whatsapp Leads from a physical location

Hello! Would like to create a flow to collect physical WhatsApp Leads.I've done it before for Facebook Ads sending them to Whatsapp, but not sure how to send people that are physically in the location... what would be the best way?Using a QR code? or a NFC chip? How can I differentiate the leads coming from different QR Codes in Manychat? Because nowadays I have a trigger when someone types anything. Should it be based on what they type? or is there another way to know when it is coming based on the QR code por example? TIA

Help Needed: Instagram Reels Not Reaching Non-Followers After Successful Automation Launch

Hi awesome community!I'm currently running ManyChat automations for my newsletter Instagram page about innovation news. I post every day with a different ManyChat automation for each news article. I've been running the automation for a month now. The first three weeks were great, with an increase in engagement, comments, likes, etc. The page was growing!However, in the last week, Instagram suddenly stopped pushing my reels to non-followers. Currently, my last videos haven't reached any non-followers...Has anyone else experienced this or knows what might be causing this problem?

Using a Twilio number to connect with Manychat - Message failure

Any pointers please..?I have a twilio number which is correctly connected to Manychat. I am also using the Textmagic sms platform to send outgoing SMS messages which include a ‘Keyword’ which should trigger a Manychat SMS flow.The process has worked several times up until today. When the required Keyword is entered into the reply SMS message, instead of triggering the Manychat SMS flow, another SMS message (not initiated by the flow) is sent to the sender which reads “Reply STOP to unsubscribe”.It looks like I have missed something, but Im not sure what. Advice appreciated - Cheers :-)

I'm already connected one of my Instagram account, but I don't know with Facebook account, how can I fix this ?

10 months ago

BaharehUp-and-Comer

asked in General Q&A

error uploading an automation

Hi,hope your day is going well.I have a problem with my manychat and that’s it: when I try to make a comment automation it gives me this error : failed to publish the automation I want to know why?how can I fix that?it was all good with instagram reply automation but with comments it’s not working thanks

Public replies not working - skips that and goes straight to DM

I am trying to create a simple automation that starts off with multiple public replies with 1 trigger key word, then sends a DM sequence. I set it up in the trigger but when I tried the automation, it didn’t post a public reply and just sends the DM right away. I can’t figure out why it is not replying publicly first. Any ideas?

Does ManyChat automatically un-subscribe contacts from a Subscription List? If ManyChat does do this, any idea the timeframe of when this happens automatically? I had a Subscription List with around 300 contacts in it, but now, there is only 2 (Both signed up in the last month). Anyway to get these contacts back on the Subscription List without having them opt-in again?

Sync between IG inbox and MC inbox

My client has noticed that there is a significant lag time between when she responds to someone in her DMs directly in Instagram and when that message shows up in the Manychat inbox.We are in the middle of a launch currently and I’m trying to help her manage messages, but it’s confusing (and awkward) that her responses to people aren’t displaying for hours.Is there something to sync them faster?

141

10 months ago

Vadim CiobanuChannel Explorer

asked in General Q&A

Issues with CUFs in form URL parameters

Hello!I use an Airtable form to capture data from users. I want to send data from the bot to the form using URL parameters that allow me to prefill the form fields. If the Custom Fields are empty, the form fields should also be empty. However, ManyChat sends the Custom Fields' IDs as values in the URL parameters.How to figure this out?

HELP ME! my trigger disabled

Flow button not appearing

For some reason, the Flow button don’t show up in my sidebar. Am I doing something wrong?

Instagram trigger for any incoming meesages

Is there way to instagram trigger for any incoming user message, without filtering by specific keywords?

100

10 months ago

bruno.ferreiraChannel Explorer

asked in General Q&A

How do I reactivate a contact I unsubscribed from on Instagram?

I canceled my contact's Instagram subscription, I use it for testing. And now I can't activate it again. I've tried sending "subscribe" and "start" in the direct message and nothing activates it again so I can test the automations. Can you help me?

Hello, I need help, I have been trying to connect a new whatsapp as required to automatize the business. I bought a U.S. number from ManyChat and it won’t work still. This is the message I getThis account does not have permit to add new phone numbers. Esta cuenta de WhatsApp Business no tiene permiso para agregar números de teléfono Anyone has any useful information on this? I cannot contact manychat, so I got here

How can I switch to connect to a different Instagram profile?

When I set up Manychat I connected it to one of my Instagram profiles successfully. But how can I switch to connect to a different Instagram profile of mine?

350

10 months ago

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