General Q&A

Hello! Help, please🙏🏻 I have an automation “Monthly subscription”, after a month a person receives a payment notification, the condition switches to “no payment”, then after payment it should turn on again and give access for the new month. Something has stopped and the bot does not open new access after payment, please tell me how to fix itThanks in advance!  

Hi, I'm having an issue with a client where the automations are not working.In the triggers, they can't select any content, which means that ManyChat isn't able to detect their Instagram content.We've tried a lot of things:- Connecting the Instagram account to Facebook- Refreshing permissions- Triggering through private messages, but that didn't work eitherWe also tried with a different Instagram account, and ManyChat was able to recognize the content, so the automations worked perfectly.I have no idea where the problem could be coming from, so I asked them to contact customer support.If you've seen this with any of your clients, feel free to share your solutions.Thank youSylvain 

I already posted a video last night for an email type giveaway. I created the automation where they comment a word and I send them the link to enter their email to their DM. the email link stopped working for about an hour last night due to the number of responses and I’d like to send a follow up DM to everyone who has commented with the link again in case they had trouble. is it possible to add this to my flow that’s already been published and the follow up will be sent to everyone and not just new entries? thanks!

HOW DO I GET RID OF THE BOOK NOW BUTTON INSIDE OF FACEBOOK MESSENGER ON MOBILE? JUST SET UP A NEW ACCOUNT AND IT WILLNOT GO AWAY. ALL MY PRE-BUILT SELECTIONS ARE NOT SHOWING UP ONLY BOOK NOW. COPIED FLOW FROM ANOTHER PAGE THAT DOES NOT HAVE THIS ISSUE. ALL SETTING ON BOTH PAGES ARE THE SAME. PLEASE HELP!

Hey guys, I wanted to ask if it’s possible for the gallery cards to expand or modal like to show more of the subtitle. This would be useful for product marketing, as it helps clients learn more about the products. If we only use a button like 'View Product,' it might disrupt the conversation, forcing clients to backtrack and read again.  Thanks...

I’m trying to make time based greetings, but for some reason they aren’t triggering. Don’t see where could be the error in the logic? I know that Sunday is missing in the screenshot. 

Hi everyone,I'm currently working on an automation in ManyChat to handle labor complaints, and I need some assistance with setting up a unique folio number system. Here’s what I’m trying to achieve:Initial Setup: I want to start the folio number at 1000. Incrementing Folio Number: Each time a user submits a complaint, I want the folio number to increment by 1 and return this folio number to the people sent the complain.If anyone has experience with this or can guide me through the exact steps to set this up, I would greatly appreciate your help!Thank you!

Hi!I have a question regarding my contacts, of which I now have over 14,000. I use Manychat to send messages and collect email leads.Someone comments under a reel, they get a message with an invitation and then they are redirected to the mailing list + IG and FB channels.Previously, we also obtained consent to send messages outside the 24-hour window, but each subsequent message reached only 50%, and that percentage decreased over time.Is there any point in keeping all these contacts to whom I can't send messages anyway, and as a result, paying for a much higher subscription?thank you  

Hi, my Facebook account, where I have my ManyChat connected, was just hacked. Does anyone know how I can disconnect the account or contact ManyChat support?

Hello guys! I’m using a Reel comment to DM automation feature of Manychat. I use this funnel to redirect my leads to WhatsApp and continue with the conversation.I’ve noticed lately that people who are using iOS are not redirected to WhatsApp.Since the link is opened in instagram’s browser, it asks the users to download the app instead.Any idea how do we go about handling this issue? This is causing lot of drop-offs for me :(

I am wondering, when I create an automation flow.  What is the ACTION that is the same as someone pressing GET UPDATES they subscribe to my bot? Thanks!

Can you have multiple flows linked to one live?I.e. tell them different words to comment and based on what they comment they’ll get sent through a different automation? From my experience it was only firing once with the first word

Hi, I encounter the automation keep answering while a live agent (which answering on mobile app, facebook business suit) are talking to a customer. Is there any possible way to pause an automation while live agent is talking to a customer on an external app ? Thank you!

I can't get this button to go away in messenger.It isn't even in my action buttons .  

I lost access to my account and I can’t connect the Instagram that was previously connected to the old Manychat account. Can you help?  

I’m having trouble linking my account. When I try to do so, I get the following error: "The following restrictions have been applied to the selected business portfolio, so you will not be able to create another WhatsApp Business account: You can only create a limited number of WhatsApp Business accounts before business verification and WhatsApp account checks have been completed. You will be able to create more accounts once your verification is complete." I have already informed Meta. How can I resolve this?

is_ig_account_follower returns nothing, it seems it doesnt work a.k.a doesnt get data. Any work around or some update on this?

Hi everyone, has anyone else faced this issue? Due to an unauthorized payment for my Manychat subscription, my WhatsApp stopped working, and I didn't receive any notification. I wasn’t informed about the payment problem, nor was I notified that my WhatsApp had been disconnected. The only email I got was from Stripe, letting me know about the payment issue, but I missed it because it was Sunday. As a result, my WhatsApp was disconnected for four days (from Sunday to Wednesday), and I didn’t receive a single alert from Manychat regarding this. I find this situation really frustrating. Has anyone experienced something similar? How did you resolve it?

Hi! I could really use some help. I have sent up many automations that were only triggered when specific words were chosen. Currently, anyone and everyone who comments on ANY of my posts is getting an auto reply. I can not see anywhere to turn this off! Please help. Thank you! 

How can I activate this condition in ManyChat, so that whenever someone wants to message me for the first time in direct messages, the following message is sent to them: "If you haven't followed me yet, you need to follow me first, and after it's confirmed that you have followed, you can communicate with me."

HiMany chat is not allowed me to connect my Instagram page

“Skip” button, to surpass or skip a user input (I’m specifically setting up an email type - email collection block), does not show up when testing or previewing, or even set live.Why doesn't a “Skip” option or button show up on this “Email” type user input block, especially if I have the “Skip Button Text” set to “No thanks” or “Skip”?

I know there have been a bug with meta, but it is really annoying as it seems to happen with 50 % of the followers who are making comments. So is there anything I could do?

Hi,I have some questions around groups of contacts on IG that have been tagged and segmented. I have a list that of users that have been tagged and segmented on IG and I would like to know: How do I message that group specifically? What options do I have to stay in touch with them?  I saw something about Broadcasts but there seems to be no way on my dash to set them up and anything on YouTube seems outdated? What ways are there to promote a course or product to a set of tagged contacts or a segment?  Thank you,Torie

Could you please help me? I have only one message in my newsletter (consisting of a photo and text), but it arrives in parts and with a delay: first the photo, then the text after some time (a delay of 2-3-5-10 minutes).