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428 Topics
Hollie Griffiths
Hollie Griffiths
asked in General Q&A
Fake Contracts

Hey, I would love anyone’s advice or suggestions on this. I received my ManyChat bill, which had increased because I had supposedly gone over the 500-contact limit and was now being charged for the next tier. However, I know I do not use it enough to reach that limit. When I checked my contacts, they were all fake and not real users. As a result, I have been charged for a whole month based on this, and I had 808 fake contacts. I have now deleted these, but how do I prevent this from happening again? Can they be blocked? Also, how can they increase my bill without checking with me first or giving me the option to review and remove fake contacts beforehand?  

130
Hollie Griffiths
UncommonPlantGuy
UncommonPlantGuyUp-and-Comer
Time Bound actionsNew

It would be very helpful to time-bind actions.I want to host a giveaway with certain actions getting additional entries in the drawing, up to a certain number of entries per day.For example, when promoting a give-away, we can already incentivize participants with “additional entries” by adding a custom field (“giveaway entires”) and increasing it by one for every comment/mention.But it would be wonderful to be able to time bind these, to allow people to get a certain number of entires (custom field increase by one) per day, and prevent them from spamming many actions on one day and then never engaging again.This would allow us to incentivize repeated engagement over several days.

1
20
UncommonPlantGuy
Kira
Kira
Post-Specific Automation in InstagramNew

 Hi ManyChat Team,I would like to propose a feature for the ManyChat platform, specifically concerning Instagram (or generally for all social media platforms). It should be possible to add automation to multiple specific posts. Currently, we can only apply automation to either all posts or just one at a time, which is not very helpful for managing targeted interactions.Having the ability to select and automate multiple posts would greatly enhance our flexibility and efficiency in engaging with our audience. It would allow for more tailored interactions based on specific content, ultimately improving user engagement.

4
221
UncommonPlantGuy
UncommonPlantGuy
UncommonPlantGuyUp-and-Comer
asked in General Q&A
IG: Send existing post within automation

I am trying to create an automation where a certain trigger will point the user back to an existing post/reel.Currently, the only way I have to do this is to create a flow/button with a http link, but that opens the link in the Instagram in-app browsers instead of sending the native post to the user. Does anyone know a way to set up an automation to send a pre-existing post to users within the chat?

30
UncommonPlantGuy
thom1802
thom1802
asked in General Q&A
Help needed: Not receiving messages from our customers...

Hello ManyChat Community! We've been facing several issues with ManyChat recently, particularly not receiving messages from customers. Has anyone else experienced this problem and identified any potential causes?The ManyChat team has been investigating for several days now, but they have yet to find a solution—which is becoming quite concerning.Any insights or similar experiences would be greatly appreciated!

90
thom1802
Inessa Arshakian
Manychat Team Member
Inessa ArshakianManychat Team Member
Boosted IG posts now can be automated 🎉

We’re excited to announce a long-awaited update by Meta: Comment automations now work if you boost the post/reel on Instagram! This means you can create seamless Instagram post and reel automation with Manychat and boost these posts directly within the Instagram app. 🔥 Key Benefits:In-App Boosting: Boost your posts directly within the Instagram app and let Manychat handle the automated responses. It’s that simple! Streamlined Workflow: No need to switch between platforms. Set up your automation in Manychat and boost posts in Instagram app for a smooth and efficient workflow.Start boosting your Instagram automated posts right away! We’d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below. 👇 

192712
Ella
Diego Locatelli
Diego Locatelli
asked in Perguntas e respostas
Problemas de AUtomação

Bom dia, eu tenho acesso ao Manychat desde o ano passado e nunca tive problemas, porém recentemente minha página do Facabook foi banida e criamos outra página. Mesmo integrando essa página com o instagram e seguindo o passo a passo dos tutoriais do Manychat, eu não consigo mais automatizar as minhas mensagens e estou fazendo manual, preciso de ajuda!

181
Fabio Gaulke
maicon.passos
maicon.passos
asked in General Q&A
HTTP request max time for response

Hello!I want to know if there's a way to set max timeout of HTTP requests on Manychat for more than 10001 ms? I have a service that gets values from custom fields and build a chatGPT prompt, and in this moment it takes more than this to return a response, making the request fail.Do you guys know any alternatives?Thanks.

2265
Naf
Larry
LarryUp-and-Comer
asked in General Q&A
Remove a tag automatically every 24h

I’ve been trying to find a solution to automatically remove a tag to all the users that got it everyday at 23pm for example. Is there a way to make that happen in Manychat?

244
Larry
gio.ergo
gio.ergoUp-and-Comer
posted in General Q&A
Manychat + Assistant API guide

Dear ComunityLet’s make a guide (or even template publicly available) that will help newbies like I am to set Manychat to work with Assistant API from OpenAI.It is very confusing to gather information bit by bit through this whole forum.Because all my attempts failed and there is no clear information how to make it. 

1611
Naf
enochwu
enochwu
posted in General Q&A
manychatconnection problemwith instagram

hi everyone i had a problem connecting instagram with manychat i permitted manychat to conected to instagram but manychat didn’t response my permission and stuckin the permission step. 

50
enochwu
deebee.ai
deebee.ai
asked in General Q&A
facebook page "request sent", but i don't see where it is sent to

I am trying to connect a facebook messenger page. getting "request sent" on the button, but I don't understand where I need to approve the request in facebook

20
deebee.ai
Raja
RajaUp-and-Comer
asked in General Q&A
I have 62000 subscribers but my sends only goto 42000 on average wiht 60% or less delivered

I am trying to find out why i have all these active users that i pay for each month but i can not send to them all and then when i do send the delivery rates are super low from previous years and why wouldn't deliver 100% since its a direct connection to facebook and all in compliance.

162
Raja
Monica imk
Monica imk
asked in Preguntas y Respuestas
no funcionan las automatizaciones de DM

Generé una automatización en todos mis canales con flujos de obtención de daros como correo O número de celular y cuando las personas dejan los datos se reinicia el flujo sin haber terminado y también tengo opciones de Si y No pero no se activan  ya llevo meses en soporte y no solucionan. Alguien sabe que se debe hacer ?

120
Monica imk
alexledford
alexledford
asked in General Q&A
Main Menu feature for Instagram not showing

Hi! I’ve set up my main menu automation for Instagram, however, I can’t find it. It says to click on the 3 lines (hamburger) but that doesn’t exist on IG now the upper right-hand corner has the option to audio or video call. Does anyone know where to click for the main menu options to come up? Thanks!

121
rodrigo_silvano
Howard
Howard
asked in General Q&A
Managing multiple Instagram pages on one Manychat account

Hi , I have multiple Instagram pages (one personal, one content creator and one Podcast) connected to my personal Facebook account. I have connected my personal Instagram account to Manychat. Can I add additional these Instagram pages to my Manychat dashboard and manage them all through the one Manychat account?

131
rodrigo_silvano
nicki.entenmann
nicki.entenmann
asked in General Q&A
having issues

having issues sending automations - it worked yesterday no issues so not sure what has changed

161
rodrigo_silvano
CoachD
CoachD
asked in General Q&A
Assistance Needed with ManyChat Automation Duplication

I created these automations on Instagram and would like to duplicate them to Facebook. I primarily use the ManyChat app rather than the website, but somehow these automations got locked, and I am unable to duplicate them. I am not sure how to unlock them - if you have any guidance, I’d really appreciate your help.  

131
rodrigo_silvano
Joana MARTINS
Joana MARTINSUp-and-Comer
asked in Perguntas e respostas
RENOVAR ASSINATURA

OLÁ , NÃO ESTOU CONSEGUINDO PAGAR A RENOVAÇÃO DA  MINHA ASSINATURA COM O CARTÃO, E NÃO TEM NADA DE ERRADO COM ELE. , RECEBO UMA MENSAGEM QUE NÃO PODE FAZER ESSE PROCESSAMENTO .

345
rodrigo_silvano
Supriatin
Supriatin
asked in General Q&A
external template from manychat to add in my account

Hi! just tried a couple of times templates that I bought in a course for manychat. Unfortunately I cannot add it in my manychat account, although I have a PRO account. Is there someone that can help me out? 

101
rodrigo_silvano
Anna_Digital _specialist
Anna_Digital _specialistUp-and-Comer
asked in General Q&A
Instagram bot. Trigger Coment Post

Hi! I’m a new user in here. I set automation on lid magnet via Comment to my post. When I test bot. 1 step trigger sent 14 messages, when I press button Follow it sent to my page, I press follow, but when come back to chat nothing happened - bot doesn't sent message with link on file. If I press button, I have already follower - nothing happen again/ Why it's not work? What is wrong in my automation? 

403
Fabio Gaulke
Vítor Afonso
Vítor AfonsoUp-and-Comer
posted in General Q&A
Is there any solution for Whatsapp Audio in Default Reply?

https://community.manychat.com/ideas/audio-handling-for-user-input-default-reply-986/index2.html This thread is talking exactly about my problem. Im trying to recieve audio as a user input WITHOUT using the Wait for Response set to File type. I want it to recieve as a link in “last_user_input” or something like that, Is there a solution or any workaround? Thank you! 

321
Eddie
paperandwax
paperandwaxUp-and-Comer
asked in General Q&A
Facebook rejected my ad

Facebook rejected my ad, stating: It looks like your ad contains deceptive or misleading business practices.This goes against our Advertising Standards on Unacceptable Business Practices.Did anyone else have this problem?

141
paperandwax
AlexPopa
AlexPopaUp-and-Comer
asked in General Q&A
IG ADs - This account can't receive your message because they don't allow new message requests from everyone.

I am currently running ads on Instagram, and users are unable to receive my messages. I've tried various methods, but I always get this message.The message i get “This account can't receive your message because they don't allow new message requests from everyone.”

23978
Rob
Manychat Team Member
turgunbek
turgunbekUp-and-Comer
asked in General Q&A
STOP

HELLO. I HAVE A CHAT BOT NUMBER THAT IS STILL WORKING WHEN THE CUSTOMER WRITES. IT WORKS ONCE FOR ONE CUSTOMER. WHAT SHOULD I DO TO STOP IT?

294
rogerioaraujo
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