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PrinceP
PrinceP
asked in General Q&A
Removing the Default Message from Instagram and Messenger Chatbots

Hello, I created 2 chatbots to respond to my Instagram and Messenger DMs. My problem is that every time someone sends me a message, the chatbot replies with a default message like: "Hello! How can I assist you today?" instead of responding directly to the DM. I’ve searched through the different settings and even instructed the chatbot to reply directly, but this issue persists. Do you know how to permanently remove this default message?

241
rodrigo_silvano
dbautomotiveuk
dbautomotiveuk
asked in General Q&A
Not showing messages in order to at all.

Morning. For some reason my manychat is not showing all messages in live order.  I can see the contact being added as a subscriber and the message on my instagram page but it doesnt show in my unnasigned. If I search it I can find the message in manychat and its only when i message them that it pops into manychats chats in time order. Anything I need to do?

141
rodrigo_silvano
Marcos Marques
Marcos Marques
asked in Perguntas e respostas
O Canal do WhatsApp foi desativado

Quando asesso o Manychat em Configurações, e canais, não aprece mais o WhatsApp como disponível, e na guia superior, já aparece a mensagem de WhatsApp foi Desativado. Meus gatilhos ainda estão funcionando. Como voltar o WhatsApp para a Guia de canais e se isso vai me trazer algum problema no futuro. Minha conta do WhatsApp está paga e não encontro nada sobre esta mensagem no suporte.

1253
rodrigo_silvano
A_ilterish
A_ilterishUp-and-Comer
posted in General Q&A
Mobile app have an problem

I couldn't open my any automation in mobile app, actually it was the last version of the appDo you have any idea ??

201
rodrigo_silvano
Roger2595
Roger2595
asked in General Q&A
What do I need to use JSONPath?

Hi everyone, how are you??Can anyone tell me what field I use in JSONPath to map "Id": 1240 from the beginning of this response from my API:   ({"deal":{"id":1240,"name":"2024-02).What do I need to use JSONPath?I already used this: $.owners.deal_id  and $.deal.id Does anyone deeply understand this?Thanks in advance!Roger Mello

1362
rodrigo_silvano
Jez Marcal
Jez MarcalUp-and-Comer
asked in Perguntas e respostas
Manychat não está funcionando

Olá pessoal, preciso da ajuda de vocês.Já mexo com o Many chat muito tempo e infelizmente ele parou de funciionar.Simplesmente não está enviando nenhuma mensagem.Alguém pode me ajudar?

198316
Dieslei Moura
Gigameubelmarketing
GigameubelmarketingUp-and-Comer
asked in General Q&A
Manychat instagram error mark as comment

I keep getting a ‘mark this as aa comment reply pop up when I don’t want to mark it as a comment?

131
Gustavo Boregio
A_ilterish
A_ilterishUp-and-Comer
asked in General Q&A
Please Help me about Smart Delay.

Hello everyone, I am new to Manychat so I apologize in advance for the question I am going to ask.I've been using Manychat for a week now, and it helps me a lot to automatically send download links of my designs to my followers, so I upgraded to Pro today.The reason I switched to Pro was the Smart delay feature, because my a Reel video on instagram, which I used Many chat, was watched 57.6K and many people wrote the word I specified as a comment to get the download links, a few days later Instagram deleted it as Spam with a warning like below. For this, I have to add a little delay time to comment replies and DM messages. I couldn't find the delay setting in the settings of the automations I had set before, Is it possible to add the delay feature to my previous automations from the section below? If I am going to do everything from scratch from the section below, is it possible to add the follow-up control feature?Thank you in advance for your help.

784
Gustavo Boregio
heyfeelings
heyfeelings
asked in General Q&A
How to refresh list of triggers from make?

 I’ve created new webhooks in make.com but I can’t see them in manychat…  

70
heyfeelings
agenciajbmanychat
agenciajbmanychat
asked in Preguntas y Respuestas
IA STEP - PASO IA se rehusa a responder info de su contexto

La AI Step que tengo en un flujo de instagram se esfuerza en no repsonder sobre un punto especifico y el mas importante dentro de su contexto el cual es informaciones sobre los tratamientos ofrecidos en un centro de estetica. Si se le pregunta cualquier otra informacion al IA step que esta dentro de su contexto como por ejemplo direccion, horarios, formas de pago, la ia step repsonde perfectamente. pero cuando se le pregunta por los tratamientos disponibles se niega a responder, no responde nada o responde de forma vaga y evita detallar los tratamientos disponibles. La IA Step se niega a hacer lo que le fue declarado tanto en las tareas como en el objetivo, no respetando el contexto en el cual tiene q basar sus respuestas.

341
Geimy
Adilinan
AdilinanUp-and-Comer
asked in General Q&A
ManyChat - Google Sheet Integration Problem

Hello everyone, I am using Google Sheet Integration with Instagram automations. I am collecting some information on Instagram and inserting or updating columns in Google Sheet. Sometimes related columns are totally mixing up by ManyChat integration. I am looking-up the row by Contact Id which is given by the ManyChat system field, I think it should just work fine. I am waiting for some help on this, thanks. As you can see from the screenshot below that some text are written in the Phone section, which is not how its setted. 

534
Adilinan
metadana
metadanaUp-and-Comer
asked in General Q&A
incorrect JSONPath

I am using external requests. and when I test the request everything is fine. I want to do the response mapping like the document explained here:https://help.manychat.com/hc/en-us/articles/14281285374364-Dev-Tools-External-requestbut  I get nothing in Select Custom Field when I type in $.all_users[0].name in JSONPath.btw my generated response is: {"all_users":[{"id":1,"name":"Alice"},{"id":2,"name":"Bob"}],"current_time":"2025-02-17 14:30:00"} Would my JSONPath be wrong? or there must be another issue?

163
Gustavo Boregio
heyfeelings
heyfeelings
asked in General Q&A
How to access Instagram audio message

On other channels like WhatsApp or Messenger I can access audi messages from the URL field but I think it’s impossible with Instagram. Am I missing something? Messenger: Instagram: 

90
heyfeelings
melissa11
melissa11Up-and-Comer
asked in Preguntas y Respuestas
MANTER LA CALIDAD DE LOS MENSAJES EN ALTO

Hola comunidad, alguien sabe como mantener la calificación de los mensajes en calidad en ‘’ALTO’’ se me bajo a ‘’MEDIA’’ y por supuesto dice que mi numero esta en riesgo de ser bloqueado.Si alguien sabe se lo agradecería mucho

654
Gustavo Boregio
batawa
batawaUp-and-Comer
asked in General Q&A
Manychat trigger does not send a message

So i got over the learning curve in my personal opinion. I figured out that Manychat has a 10sec wait limit when you send data through a webhook and response. FINE. Then i found a helpful post how to workaround this, which meant breaking my flow but i had to create a new flow with a trigger that if custom field changes it should send a message. Very helpful thank you.  However i stumbled upon another problem is that when message is received tag is added custom field is updated correctly but still message is not sent and I would like to know why. Why does it work and then suddenly stop randomly 😫😭 i just want to be able to send a message.   and here you can see that the same thing happens but message is sent   

583
Gustavo Boregio
Gigameubelmarketing
GigameubelmarketingUp-and-Comer
asked in General Q&A
Giveaway delay

Hi! I want to set a give away live today but it will be announced this Thursday so its more then 48 hours later, will the automation still work?

283
Gustavo Boregio
Pausimpson
PausimpsonUp-and-Comer
asked in Preguntas y Respuestas
envío de email automático

He creado una automatizacón para Instagram con un lead magnet, introducen una palabra y se desencadena el flujo, todo funciona bien.la pregunta es: ¿Una vez a recopilado el email, como hago para que envíe automáticamente un email con el archivo que quiero enviarle?No veo donde añadir el archivo y tampoco se si lo envía automaticamente.Por otro lado, se puede filtrar este tipo de automatización para que solo funcione con los seguidores? Gracias

404
Gustavo Boregio
Patricia Santos Contadora
Patricia Santos Contadora
asked in Perguntas e respostas
Erro no Manychat free

Estou com problemas para fazer a automação, não utilizei o limite do plano free e não consigo fazer a automação, o que preciso fazer, fica só pedindo para adquirir o plano free, mas nem utilizei nada do plano free, usei menos de 10 respostas?

231
Gustavo Boregio
bfiggy
bfiggy
asked in General Q&A
Trouble with Instagram and Sending Automated Email

Hey everyone! We are having trouble with our flow on Instagram. We have created a flow where people can dm us off a story the words “level up” and we want to send them an email after.  We have the automation setup where we have tagged them and separated them from all contact but cannot figure out how to blast off the emails without “sending a broadcast.” We want it to send the email out directly after they opt in.  Any help would be greatly appreciated!  -Brayden 

172
Pausimpson
Karlie
Karlie
asked in General Q&A
Issues connecting Instagram to Manychat

 

241
Gustavo Boregio
eric
ericUp-and-Comer
asked in General Q&A
voice message external request

how to receive whatsapp voice message, and send it to external request?also the external request only allows 9 seconds waiting time , how to adjust that ?Thanks in advance!

736
Gustavo Boregio
Ryse Agency
Ryse AgencyUp-and-Comer
WhatsApp FlowsClosed

It’s surprising to see that other platforms, which don’t even offer Instagram or Messenger automation, already have WhatsApp Flow, while ManyChat still does not.As the largest Meta-authorized automation platform, ManyChat has always led the way in implementing cutting-edge features. That’s why it’s unexpected to see WhatsApp Flow available elsewhere first.In Brazil, I work with several clients who prioritize WhatsApp automation over Instagram and Messenger. Many of them have been choosing weaker platforms that lack AI and other advanced automations simply because they support WhatsApp Flow.I believe this is a crucial feature for ManyChat to remain the go-to automation platform for Meta products.Can we get an official update on whether WhatsApp Flow is in development and when we can expect it to be available? This would be an absolute game-changer for my clients and many other users worldwide.

0
561
Raquel C
Manychat Team Member
delandyer
delandyerUp-and-Comer
WhatsApp FlowsNew

Since the beginning of the year, Meta has released WhatsApp flows, the carousels on WhatsApp, and so far I haven't seen Manychat move to make this happen. When will we have access to these new features, and why does the tool take so long to update?

27
2735
Raquel C
Manychat Team Member
ariel ben amram
ariel ben amram
Urgent Request: Add Right-to-Left (RTL) Support for Hebrew & ArabicNew

ManyChat currently lacks right-to-left (RTL) text support for Hebrew and Arabic, making it nearly impossible for users from these regions to effectively utilize the platform—especially in email features.This is a critical issue for user experience and workflow efficiency. Countries that primarily use these languages cannot properly format text, leading to a frustrating and impractical experience.Without RTL support, ManyChat is excluding millions of potential users who rely on these languages for business and communication. This limitation directly affects engagement, professionalism, and usability.We urge ManyChat to prioritize this feature as soon as possible! This is not a minor inconvenience; it’s a major barrier preventing businesses and individuals from fully leveraging ManyChat’s capabilities.

2
260
ariel ben amram
Sanzharal
Sanzharal
Telegram Data collection block, for pdfs and photos/ Buttons horizontally/ Deleting sended textsNew

Can’t use Manychat to create up to date telegram bots with full functionality. Placing buttons horizontally, or making replacements of the previous message through deletion of the previous ones. Or getting ID’s of the messages sent to delete them after a while, or sending secured from saving images and texts would be amazing.

1
60
Sanzharal
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