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Sonia

posted in Perguntas e respostas

Erro ao conectar conta do Instagram

Bom dia! Sou nova na plataforma. Fiz o meu cadastro e vinculei minha conta do Facebook. Ao conectar minha conta do Instagram, que está vinculada à Página do Facebook já conectada, não consigo. Aparece um erro. A conta do Instagram aparece para eu conectar, mas no momento que vou fazê-lo, não consigo. Alguém pode me ajudar?

1786

15 days ago

shopbabybarn.comUp-and-Comer

asked in General Q&A

poor customer support - unable to cancel Subscription since May 2024

Hi - I have been trying to cancel my Manychat subscription since May. I’ve logged support tickets and still I keep getting charged every month. Please cancel my account immediately.

121

15 days ago

opus1092

posted in General Q&A

Subscription didn't cancel properly

Did anyone have a problem with cancelling ManyChat Pro subscriptions? I definitely canceled mine well before the next billing date only to find out that the subscription was still active. I was charged the bill accordingly even when I DEFINITELY cancelled well before the next billing date of May 23, 2024. What the hell, ManyChat? Your Pro product had its bugs and hiccups even for $45, your support replies take forever, and you can’t even process a subscription cancellation request correctly? I got dusted by my boss because of you!

833

15 days ago

Karen BadillaUp-and-Comer

asked in Chatboteros en Español

Re-Vender Manychat

¿Yo puedo re-vender Manychat? como los afiliados de hotmart por ejemplo. Gracias.

292

15 days ago

livelikemad.coChat Surfer

asked in General Q&A

Issue with a sequence

I’ve created a sequence so I make a bulk action of taking the Email System Field and applying the same info into a Custom Field (I want to be able to search emails via a Zap), but for some reason it won’t apply to action - does anyone have insights as to why that might be the case?

161

15 days ago

nadyUp-and-Comer

asked in Chatboteros en Español

NOTICIFACIONES

Buen diaPor que sera que en mi celu no me llegan notificaciones cuando alguien me habla??

Meu manychat agora está com uma automação rápida que não me permite gerar 3 links que é o que tenho direito pela minha conta pró. Muito difícil de mexer nela. Isso aconteceu com vocês? Conseguiram resolver. Não consigo resolver o meu

15 days ago

Trilce Jirón GarroFlow Scholar

posted in Manychat tips and tricks

🎉 ¡Plantilla para concursos de mencions en Instagram! 🎉

Hola, chicos 💙 Les traigo una plantilla para concursos de menciones en historias de IG🏆 ¿La idea? Que puedan premiar a los seguidores que más los mencionaron en sus historias durante el año. ¡Una dinámica perfecta para motivar y fidelizar a tu audiencia! 🙌Esta plantilla es basada en la que creamos para Golds Gym, y con la cual premiamos a la audiencia todos los años.✨ Lo que hace esta plantilla:📊 Mide menciones en historias: ¿Quién te mencionó más de 10 veces? ¿100? ¡Incluso 1000! 🏅 Premia la lealtad: Perfecta para gimnasios, tiendas o cualquier cuenta que quiera consentir a sus seguidores top. 🤖 Automatiza todo: Suma menciones, manda mensajes personalizados y hasta reinicia los puntos cada año. 🔄 Reseteo anual: Para que todos empiecen desde cero y la competencia sea justa.💡 Detalles geniales:⏱ Frecuencia inteligente: Cada mención cuenta después de 6 horas. ¡Así premiamos interacciones reales sin abusos! 🛠 Fácil de editar: Todo está listo para que lo adaptes a tu marca o negoc

200

15 days ago

NamiFromManychatManychat Team Member

Revamped Instagram Templates

We've rolled out 20 updated Instagram templates designed to make it easier for you to start and optimize Instagram automations across English, Spanish, and Portuguese. This refresh comes with simplified instructions, localized copy, and visuals tailored for user-friendly, impactful engagement. 🔥 Key FeaturesThe updated templates enable you to address a wide range of use-cases like:Selling products in DMs Growing followers from comments Generating leads with Stories Growing your email list Turning reels Into sales & much more🔥 Key BenefitsPackaged use cases to simplify template selection and alignment with your goals Streamlined, localized templates for clear, effective messaging flows in English, Spanish and Portuguese Improved usability with concise instructions and visuals to guide setup🚀 How to use it:There are 2 ways of navigating to templates: From your Manychat homepage, click on “Explore all templates” to view the full list of templates OR Click on “Automation” in the me

1070

16 days ago

brunartManychat Team Member

published in Manychat community events

Dicas para a sua Black Friday! [in Portuguese]

Olá, Manychatter!Na Black Friday, transformar seguidores em clientes é mais do que um desejo – é uma oportunidade de verdade! Quer aprender o segredo por trás das automações que maximizam resultados e aumentam as vendas?Então confere a gravação do webinar que realizamos para a comunidade, com o especialista Williams Batista, que nos ensinou como usar a Manychat para transformar suas campanhas com: Cupons personalizados: Aprenda a criar mensagens com cupons personalizados com o nome do usuário, tornando suas ofertas ainda mais irresistíveis. Resgate de clientes perdidos: Descubra o recurso de "ausência de fluxo", ideal para reconquistar usuários que se perderam no meio da jornada. Coleta de dados: Saiba como coletar e salvar os dados dos usuários numa planilha do Google Sheets para acompanhar de perto os leads que estão passando pelo seu fluxo.Além do conteúdo prático, o nosso time de suporte esteve online no chat para responder as perguntas ao vivo! Não perca as próximas oportunidad

400

16 days ago

MikeyMiamiChat Surfer

asked in General Q&A

How can I check for multiple message responses from user inputs?

I’m currently trying to find a way where:After a user sends their response to my question with the instagram free keyword input after I ask a question on IG, obviously it getts stored and I save it as a custom value.BUT many times a user will reply with an additional 1-5 extra back to back messages as well.I want to be able to store all the separate messages as their own custom values inside manychat, so I’m able to properly let the system know the full context of their answer and check for keywords from each one.Although, I haven’t been able to find a way to get ManyChat to properly store multiple messages as seperate values when they’re getting sent back to back like it would be in real conversation practice. Does anyone have any ideas how I can make this work?I’ve tried, storing the first message as DM 1 ,then have the system check the last text input and if it changed to any value,and if it did: then set that new value as DM 2 , and repeat this process for up to 6 different message

5428

16 days ago

Siri.kUp-and-Comer

asked in General Q&A

How to send new message IN ADDITION to open website on button click?

Hi,I’ve been serching for a good while without finding the answer to this question.How do I set up this kind of automation:Instagram comment ---→ comment reply message with button ----→ same button click both trigger a website to open AND trigger the sending of a follow-up messageI’ve tried to experiment with the “addition action” opt-in alternative - but with no success.Very grateful for help!All the best,Siri

414

16 days ago

julianasampaiocUp-and-Comer

posted in Perguntas e respostas

ERRO Atualização de Permissão

Minhas permissões estão ok, mas toda vez que entro no manychat pede para atualizar, meus bots pararam e minhas automações não funcionam mais. Já tentei de tudo, alguém pode me ajudar?

Is it possible to use a post or reel which I created a longer time before? It was something like April or May this year and it was quite popular so it would be good to use it

221

16 days ago

oequintaUp-and-Comer

Live chat must-havesNew

The live chat to be 100% functional must have the following: 1. Be able to view and send Stickers.2. Reply to individual messages3. When a chat is started from an advertisement, you must be able to see which advertisement started the chat.4. It should be possible to see the history of the chat with the customer (at least 30 days).5. The automatic answers previously configured from meta are not reflected in live chat.6. Improve the usability of the predefined answers (it is very complicated to type / and then select the label, it should be possible to type the command /example and fill automatically with the text).7. To be able to have predefined answers with attached images.8 . To be able to see the locations sent by the client.

221

16 days ago

ThelazyvegancoUp-and-Comer

posted in General Q&A

My instagram wont connect even after following troubleshooting steps

I’ve seen loads of documents going through all the troubleshooting for this.My instagram is a creator account under 500k, so it is eligible.As for FB, I have my main personal profile and an added profile from my main which is the profile I will sync posting with for my insta. Manychat seemed to want a business page rather than a profile so I created one under my personal FB profile (wouldn’t let me on the other one) and have now linked my insta to that business page but I’d really rather somehow link it to the business profile rather than a page as I don’t want my personal fb friends being able to find and follow my business account as I like to keep the 2 worlds separate and I know fb pushes things out far too wide for my liking.But even with this fb page linked it still won’t come up as an option for instagram. I considered just creating another fb to log into Manychat with but every time I try to log in with FB it only lets me log in with the one I logged in with before or it goes

2027

16 days ago

PATRICK PIETROUp-and-Comer

Recurso de resposta a uma mensagem especificaNew

Quando o cliente envia várias mensagens e eu gostaria de responder uma especifica como é feito no whatsapp. Seria muito Útil.

16 days ago

EvenUp-and-Comer

asked in General Q&A

Manychat update user data

Hello everyone, I have a question: when a user visits the site, he enters some data, creates fbc and fbp, and when he clicks on the start button, he is transferred to a telegram bot, and when he presses the start command in this bot, this data that he entered from the site is transferred to manychatso this is how it works:the user visits the site for advertising, enters the data, goes to the telegram bot (works through manychat), where contacts are created for him, and it is necessary to fill in the data that he entered from the siteIs it possible to do this and how?

383

16 days ago

Vivian KuoUp-and-Comer

asked in General Q&A

Why can’t I send photos and text at the same time?

232

16 days ago

georgesetterUp-and-Comer

asked in General Q&A

Automated message after a comment DM reply if the lead didn't reply to it after a certain time

Hey! I’m wondering if there’s any way I can automate something that takes a lot of time. IG plaftormI’m sending a free resource to my audience, after they comment with a certain keyword they get the resource sent automatically via DM’s. What I’m looking to do is, if they don’t reply within a certain timeline, I want a message to be sent to them automatically so I won’t have to manually do that for +200 people/day.

Facebook Autocomment : limitation , and best customizations ?

I'm new to ManyChat and have some questions about the auto-comment feature. Specifically: Are there any limitations on the number of auto-comments I can use per day or per account, either imposed by ManyChat or Facebook? I'm only interested in posting comments, not collecting contacts. How can I set a delay (e.g., a few seconds) between each comment to avoid getting flagged or banned by Facebook? Can I use ManyChat's auto-comment feature on posts within Facebook groups that I'm a member of?

231

16 days ago

Jessica BorsattoUp-and-Comer

asked in Perguntas e respostas

AUTOMAÇÃO NÃO FUNCIONA

Pessoal estou enfrentando com as minhas automações, elas simplesmente não estão funcionando, eu tenho plano pro já atualizei as permissões, já desconectei e conectei novamente do facebook, atualizei de novo e nada, alguém sabe como resolver isso?

334

16 days ago

Ash4u

Message needs to have important folder or important marksNew

Can you add on message that we receive as important or non important, or that we can make a folder for chats which can be important without loosing a costumers which can be after 1k message lost in the messages. and sometimes manychat does not work or i dont receive message but receive it on fb messanger.hope you will fix this bugg.

16 days ago

ItsTheRealDTUp-and-Comer

asked in General Q&A

"Get Updates" button not working (recurring broadcast)

I’ve had the recurring broadcast opt-in set up since it was released and it did work fine. Now in the past several weeks it doesn’t work. When someone clicks “get updates” nothing happens. I’ve contacted support but they haven’t fixed it. Something about being overloaded. Please can someone help? This is crucial for my business. Thanks!

241

16 days ago

Mohammad Nader AlqhfUp-and-Comer

asked in General Q&A

growth tools

Hi everyone , How are you ? Good day to you Actually , I am new to ManyChat and I want to automate the process of responding to comments, so that if anyone comments on the post on my company page, they will automatically respond to the comment with another comment.How can this be done? Regards

475

16 days ago

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