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I am developing a SaaS platform aimed at enabling businesses to automate direct messaging across multiple channels, specifically Facebook Messenger, Instagram, and WhatsApp. The core functionality involves allowing our clients to connect their respective social media pages, after which our platform would handle automated messaging workflows on their behalf.Given ManyChat's robust capabilities in multi-channel messaging automation, I am interested in understanding how we might leverage your platform to support this multi-tenant architecture. Specifically, I would like to know: Multi-Client Support: Does ManyChat support a setup where a single account can manage multiple client integrations, each with their own messaging channels? API Access: Are there APIs available that would allow our platform to programmatically manage client connections, message sending, and automation workflows? White-Labeling: Is there an option to white-label ManyChat's services so that our clients interact s

Subject: Duplicate Payment on April 18 - Request for RefundHello ManyChat Support Team,I hope you're doing well.I'm writing to ask about two charges that occurred on April 18, 2024.Here are the two payment records I found: April 18: $19.24 April 18: $18.72 It seems that I was charged twice for the same 2,500 contacts plan upgrade.I didn't intend to purchase the same upgrade twice, and I believe this may have happened by mistake due to switching plans or refreshing the upgrade manually.Could you please review my account and process a refund for the duplicate charge?Thank you so much for your help and support!Best regards,

Hello Everyone:I’d like to automate comments on OTHER people’s posts. Meaning show support when Instagram users use certain hashtags. Is it possible to automate a hashtag search that will comment on my behalf on other peoples’ content?

conforme meu print abaixo, queria saber se meu raciocínio está correto, se o pedido for agendado para meu cliente e se a última mensagem que ele me enviou que acho que é a função: "última interação com o usuário", se for menor que 24h, manda mensagem normal, senão, manda template, estou correto no meu raciocínio?  

olá, pessoal, comecei ontem no many chat, preciso de apoio, como faço follow-up no whatsapp no mesmo fluxo (na janela de 24h mesmo), tentei várias formas aqui e não consegui. A seguir na imagem foi o teste que fiz e na condição coloquei Offset +1minuto e nada acontece, ou seja, se o usuário não apertar nenhum dos 3 botões na mensagem #8 em X tempo, enviaria outra mensagem ou o inscreveria numa sequência, caso ele responda antes desse X tempo, ele continuaria o fluxo normal. Alguém sabe fazer isso? Grato.

Hello) I have a problem with adding the Telegram Menu to the message, I cannot add a message to the button, tell me how to do it? 

2 problems my automation is not adding the tag to contacts (I suspect because of the 2nd issue) I cannot manually add tags to the contacts - they are not active:  

Olá a todos ! Eu sou Laércio Brizola e quero me envolver nesse nicho e não tenho muita experiência no ramo que puder dar dicas ficarei grato … 

I'm having a problem with my workflow, which retrieves up to 5 messages, merges them and sends a single message to N8n.But I've noticed an error: when the user sends a short message like “Hi, how are you?”, but if the user sends a long message with line breaks, it hangs. Here's the error returned by the External Request node:Bad control character in string literal in JSON at position 454 (line 3 column 423).Do you have a solution for formatting all long texts containing line breaks so that the External request node accepts the content? 

uma vez a cada 20 dias eu excluo contatos de 20 dias atrás e por algum motivo os valores de contatos em dias recentes mudam, por exemplo:puxei o valor do dia 07/05 e estava que 208 se inscreveram nesse dia, que foi ontem, logo após excluir os contatos que se inscreveram a 20 dias atras, esse valor foi para 284 e não só esse dia mas todos os dias recentes mudaram de valores tanto para cima, como nesse exemplo, quanto para baixo, como um dia que estava registrado 115 no dia e após a exclusão foi para 71, alguém sabe o pq isso acontece?

Deje de trabajar con una persona pero el manychat me quedo abierto como le cambio la clave para que esa persona no me conteste ni responda a mis clientes lo tengo conectado a Facebook.

So i am just looking for an automation process to add to my instagram account that just says “thanks for the comment and follow” or some other response. I don’t want a link to be provided or any thing. I just can’t keep up with all the comments. Thoughts on how to do this?

Sempre que meto foto de perfil, sempre que atualiza desaparece, alguem me consegue ajudar com isso?

Hello everyone,I hope you're doing well. I'm currently looking to integrate ClickUp with Manychat and was wondering if anyone here has done this before. Specifically, I need to trigger a WhatsApp message via Manychat based on a specific status in a ClickUp list, along with other field conditions.Any guidance or support you could provide would be greatly appreciated.Thank you in advance!

Hi there, I’ve set up an Instagram automation that triggers when someone uses the word “etch.” The automation sends them a message with a button linking to a course purchase page.Lately, we’ve noticed that people who comment with the word “technique” are also triggering this automation, even though “technique” is not listed as one of the trigger keywords. I’ve attached screenshots for reference.We’ve had some people who are very confused because they’re a sent link to purchase a course that is not related to the IG post they commented on.Has anyone experienced something similar or know why this might be happening? Would really appreciate any help—thanks in advance! Here is a test I did, it prompted the same automation: 

Tengo un template configurado para hacer click to URL en 2 pasos. Envio Broadcast con un template y quiero que al usuario dar clic en el boton, se active una automatizacion que responde a esa intencion y genera una conversacion. El tema es que el trigger no se activa con la respuesta del boton, sino cuando el usuario escribe las palabras. Qué esta mal en el diseño de este flujo? parece sencillo, pero no funciona!

Hi,I'm building a WhatsApp flow and I need to trigger a scenario in Make every time a user sends a message — even if it's during the 30-minute automation cooldown.Is there any way to bypass this cooldown? I simply want to receive a notification every time a user sends a message, regardless of whether the cooldown is active or not.Thanks for your help!

Olá, gostaria de saber se consigo enviar uma nova mensagem para um novo contato que ainda não obteve nenhuma interação comigo, no caso iniciaria uma nova conversa por mim. Não encontrei essa opção na função do whatsapp integrado 

Hi everyone!For my Messenger automation, I wanted to completely disable the user’s ability to type messages and force interactions only through Quick Replies. Thanks to the Keyboard Input setting in ManyChat, I was able to hide the keyboard entirely — which is great!However, I still need the user to enter their name at the beginning of the flow. So ideally, I'd like to reactivate the keyboard just for that specific step, and keep it disabled the rest of the time.What I’m doing currently: I disabled Keyboard Input globally (Messenger settings) I use Quick Replies for most of the conversation For name input, I created a User Input block with Text type and left the “Only allow quick replies” option unchecked My question:Is there a cleaner or more flexible way to allow text input only at certain steps while keeping the keyboard hidden elsewhere?Any tips or best practices to improve this flow?Thanks in advance! 😊

Ao fazer a conecção com o instagram:“Altere sua conta do Instagram para obrigações ou solicite o acesso da administradora da página”“pedido enviado”O que é isso?Obrigada 

Hey everyone,1. We would like to create a user profile (new Contact) with custom field values when a user moves from our website to a chatbot. We plan to pass the custom field values through the URL parameters to our chatbot. Is this possible? If so, could you please guide us on how to implement it?2. Each user will have unique values. We want to include them in the URL parameters that the bot shares in the chat. Is this possible?

im setting an automation for whatsapp, the im sending messages with buttons, then.. i expect susbscriber to choose one of the buttons, and after the message ive set a smart delay waiting for the answer. thing is.. after the smart delay started even if the susbscriber chooses one of the buttons the smart delay wont stop and it will continue the flow. Is there a way i can send a message with buttons and set a waiting time for the susbscriber to chose one of the buttons, if not then continue the flow?

So I just registered at ManyChat, but I have multiple Instagram profiles under the same Instagram account, but I cannot switch profiles within this account to link with ManyChat?For example, I need to use @performancerx dot nl Instagram profile for ManyChat, but instead it automatically links my @bonbongoods_ Instagram profile, because it's linked to the same Instagram account.How to fix? Else I won't be able to use ManyChat which would be a shame. I'm not gonna create a new account and start over from scratch.Kind regards,Jurre

Hi,It’s so difficult to get a WhatsApp Business API account even though I own the business. I’m trying to find another way, and Manychat seems to be one of it. Can I subscribe through Manychat and thus bypassing Meta’s process of getting the WhatsApp Business API approved?Secondly, when my live agents interact with the users, I read that they must do it on manychat UI, because if they talk directly in the WhatsApp chat, the automation will not stop. If this is true, can we whitelabel the chat? I do not want my clients to know that I’m using manychat. Hope someone can help, thank you.

Is there a way to set up an auto DM to be sent to someone when they click on follow on my insta?