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 Hello colleagues, I have a situation and I hope you can help me. I want to register my WhatsApp number, which is already registered with the Twilio API, but I can’t find how to do it. I looked into adding channels and saw that I should select an external provider, but I don’t see that option. Does anyone know why this might be happening or could help me with my case? Thank you very much. 

I’m currently testing auto-DM links from comments. Does the DM send only once? I’m testing, and I’m wondering if it’s possible to enable duplicate sends.

I want to automate facebook conversation with image ocr.  Like if user send an image, i want manychat to read code in the image and send a reply based on that. Is it possible?

Boa tarde a todos.Tenho duas contas do manychat, com automações rodando no instagram e no facebook, no dia de hoje as automações do instagram não estão rodando mais, e as do facebook estão normais? alguem, sabe me informar o que aconteceu e se é so eu com esse problema. (está com o opt-in certinho). (Pagamentos em dia também até porque do Facebook rada normal é so no instragam.Grato desde já pela atenção.

Un gusto saludarles, actualmente tengo un flujo para ventas en mi emprendimiento de postres, este flujo esta hecho para que el cliente seleccione de forma rapida y sencilla los productos que desea, el tipo de delivery y recolectamos sus datos de entrega, posteriormente se le envia el resume del pedido con la totalizacion para el pago. este ultimo paso no he podido lograr que funcione, me da error distintos cada vez que lo utilizo, ya llevo varios dias en este plan y honestamente estoy un poco decepcionado de la herramienta! siempre es asi o funciona? alguien sabe como puedo solucionar??

When I test automation on instagram, the messages are taking too long to be delivered. What was supposed to take 2-3 seconds is now taking almost a minute. Is this a problem with the server or the internet?Note: I'm not using smart delay.

I’m currently building an integration with ManyChat and need guidance on the best way to handle user-specific data when managing multiple events. Here’s my use case:I have users (guests) who may be participating in multiple events. When sending messages or guiding users into a flow, I want to ensure that each user’s context for an event is preserved without overwriting custom fields or interfering with other events.My main questions are:Can I dynamically pass custom fields (like event_id or event_name) to a flow when starting it via the ManyChat API? How can I store event-specific data for a user without overwriting fields for other events? For example, if a user is part of two events (Event A and Event B), how do I ensure the data for Event A remains intact while I send them messages for Event B? Are there best practices for using custom fields or tags in cases where users may have multiple contexts (e.g., multiple events)?I want to avoid global bot fields for this purpose since the

Quise hacer una automatización y me dice que tengo superado el numero de contactos de la versión free, que acceda a suscripción pagada, pero reviso los contactos y solo hay 191. La versión free, ¿no son 1000 contactos?

I am unable to automate a DM as a response to a comment. Manychat appears to only want to allow me to reply to a comment, with a comment, which I don’t want. I want to automate into a DM so I can capture an email address and start a further conversation. I have gone through all the troubleshooting and tried to use chatgpt to also help troubleshoot. The only thing I can see, following the walkthrough on the troubleshooting videos for IG, is that on my personal facebook page there is no manychat connected. It’s connected on meta business suite but on the video when you are asked to switch to personal and edit the manychat connection/permissions, there is no manychat. Is the the solve & if so how do I connect it there?Thanks! 

Hi ManyChat community! 👋I’m trying to collect subscribers to my broadcast list through ads.I’m experiencing an issue where my ManyChat flow is not triggering correctly for users who click on my Facebook Messenger ad. Instead, they receive a generic message that I believe is overriding the intended ManyChat flow.Here’s what I’ve done so far:I’ve set up a Facebook Messenger ad and linked it to my ManyChat flow using a the “Message will be sent to customers when they click on your ads” I’ve checked Facebook’s settings, and there are no active auto-responder rules or automations on my page. ManyChat is connected to my Facebook page, and my Welcome Message and Default Reply in ManyChat are turned off. My flow works perfectly when testing the testing it on preview on facebook.Despite these efforts, users are still receiving a generic Facebook message when they click the ad, and my ManyChat flow isn’t starting as expected. Genereic message “"Hi Oliver fxxxx! Tell us how we can help you."Has

I am trying to create a flow on Whatsapp where to allow the user to move forward in the flow, he has to give an ID number or password. I was hoping this could be possible to do by assigning the ID / password to the user (contact) as a custom field, storing the user’s input in a separate field and then using a condition bloc to compare both but it turns out the condition bloc can’t compare fields… Any idea how to make it happen?

Hello, I have received this notification:Due to the new US government restrictions and export controls, Manychat will block access to our platform for users located in Russia starting August 1, 2024. These restrictions affect the provision of customer relationship management (CRM) cloud-based services to Russian legal entities and individuals.You are receiving this message because our records indicate you have been accessing Manychat from Russia.We understand the impact this may have on your operations and sincerely regret any inconvenience. If you have any questions or need assistance, please contact us at sanctions@manychat.com.Best regards,The Manychat Team. But, I am not located in Russia, I live in Serbia. Will it affects me?

Good day people, I need to pause an automation, a pause between 2 actions(send whatsapp message), to wait a contact’s reply before sending second message.To be more specific, 1st message is with 2 buttons, so in case they do not use any, and text instead, so they can receive the second default message as reply. Any idea how I can do it?In general, it is strange that Manychat does not have this pause, in Smart Delay, and instead of choosing time frame, to choose for wait for reply.Many thanks,

Newbie, technology challenged here.   My ManyChat paid Pro will not recognize my business facebook account, only my personal Instagram account. Training on building a bot and this is the first step, so as you can imagine, very frustrating when the fundamental steps as directed don’t work.  Please help.  

Hi guys, I have an integration with manychat API using make.com and in one of my automations, I use make to create a new contact (based on another system) and add the custom fields. Then I use the manychat automation to send messages to the contacts created and some conditions from the custom user fields.  The problem I’m facing now is that I don’t know how to test if the contact created has whatsapp account (when I created a contact using the api I don’t get any error if this contact doesn't have whatsapp enabled). I only know when I try to message this contact and the message is not delivered. Is there a way to test if the contact is ready to get messages so I can create other ways to contact my customers? ThanksDoug 

When I close a chat and then the customer sends a message it doesn't reopen the chat! How to fix this issue? If there's a reason why this is happening so what it could be?

Why was the messages not sent out after a small delay? and they skipped to next smart delay? 

Why does manychat put a pop up to promote their products and I can’t update my sequence.  

Hello to eveyone here! First message here, so i have a question, i want to create a flow where it will present 3 reels in the chat and in the layout like the screenshot but based on dynamic values? Like the user can type fitness, and manychat will reply with 3 of these like the screenshot and will be presented with 3 reels of the fitness or based on location like , the user will search Greece and manychat will present them in the same layout 3 videos that have as location “Greece”. Or like in the second screenshot, instead of the purchase link , it will send them directly to each reel based on the dynamic value used. How can i create something like that? Or are there any materials to study/work with, for this specific case? Because although i have found many help with lots of videos and materials in general, havent found something for the specific case. Thank you all for your time! Looking forward to your reply! 

I could not raise $ 15 at the time of payment. so I had 500 contacts. but there are a lot of people who write here. so I wanted to increase the number of contacts. how can I raise?

Já tenho a opção do Manychat Pro e não estou conseguindo colocar mais de 3 links em uma mesma mensagem para responder aos meus vídeos 

Olá!Nao consigo publicar. O botão “configurar chat ao vivo” não leva a opção grtuita. Tem apenas a Free Trial ou a opção da compra. Infelizmente não consigo testar meus fluxos! :/

Hola gente!Tienen idea de cómo hacer para cuando se pregunta el Nombre al usuario, aunque este responda Nombre y Apellido, podamos tomar solamente el Nombre?O en todo caso tomar ambos, pero que pueda separarse de alguna forma y tener con precisión solo Nombre en un campo personalizado.Ocurre que al preguntar “Cuál es tu nombre?” o similar varios mencionan Nombre y Apellido, entonces se almacena de esta forma en el campo personalizado. Luego en cualquier conversación no queda bien utilizar este campo personalizado y llamar al usuario por nombre y apellido.

Hi community Can I check telegram channel subscription, if yes, then how ?

So I have my automation, and in the process the user uses AI, and when the conversation has already ended, the user sometimes inputs another question or so, and I dont know if the AI is triggered or somehting else I already try “default reply” but that solution only makes things worse cause my users have low education(that’s the way my business is), so sometimes they don’t reply pressing the buttons and so on.Also I alredy try to label them and put a contidion block so when the Automation has already started for them, they don’t get any AI messages. So it’s a rough taks