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Hi all,Is anyone else having an issue with their automations this morning? I have a post that has gone live for a paid partnership and the automation is not triggering.Thanks!

We would like to integrate ManyChat (preferably using WhatsApp or other conversation tools like IG or Telegram) for customer support in our app. With the Messenger Customer Chat plug-in deprecated, is it possible to implement using any ManyChat functionality/API/plug-in?

Hello everyone!I need your advice. I’ve created my automation, everything works wonderful, but no matter what I do, the bot wouldn’t go first with its message. I would like it to write to the customer as soon as the customer opens the WhatsApp chat via the link. Thanks in advance!

Oi, pessoal! Meu robô de atendimento entende texto, áudio e imagem, mas só responde em texto pq não consigo enviar áudio que não esteja pré-gravado nos arquivos do Manychat. Alguém sabe se é possível enviar áudios gerados dinamicamente no ElevenLabs?

Hi all,I would like to sent a follow up message, if someone has received a link, however, has not clicked on it. Do you know how to set up this function manually in the flow? 

Hi community. Please help.I am trying to understand how to use a sequence to send follow-up messages when a subscriber downloads a free guide I’ve offered.An Automation can handle the delivery of the freebie. Then I want to wait 24 hours and ask them if they received it. Then I want to follow up every 24 hours, up to 8 times, until they reply. I thought I could do this with a sequence but the interface is not intuitive.I see that I can add a new “message” and set the schedule. However, each “message” seems to be an entire automation on its own. Ok, I can set it to just contain 1 message and then go back to the the steps list. What blocks me is that it asks for a trigger action. I could expect to attach the entire sequence to the adding of a tag in an automation. That makes sense. But it asks for a trigger for each “message” (step) in the sequence. That doesn’t make sense to me.Thank you in advance!

Ive created a simple flow to my messenger. I’ve setup the handoff in Facebook, refreshed permissions and previewed in Manychat. It all appears ok but when I comment on a post it doesn't trigger. Ive gone through each step carefully and still not working. Also now when I try to post it gives me an error and won’t post.Any ideas. Thank youWilliam

 Hi, I created an automation for WhatsApp, and it is not working, even a basic automation.Then I tried to send a message manualy and I got this issue:I bought this buissnes number from manychat.

Is it possible to have the bot engage with a prospect through a FB ad, but also attach a real time link once the prospect responds? I’m a real estate agent and want to place ads on FB that require the prospect to message me “get list” and then the bot sends them a list of homes that match the FB ads criteria.

Hey everyone, I'm using n8n instead of Make to send leads from a form directly to ManyChat. However, I'm facing an issue: the process fails if the user already exists in ManyChat. Could someone with experience in n8n help me figure this out?

Hello everyone,I’m setting up an automation using Make and ManyChat, following this flow:A user fills out a form on a landing page. The form automatically populates a new row in a Google Sheets spreadsheet. Make has a “Watch New Rows” trigger, which creates a new user in ManyChat using some information from the spreadsheet. From there, we move to ManyChat, where I have an automation triggered by “new user added.” This automation is supposed to send a message (authorized template) directly to the user, starting the conversation.It seems the Make part is working fine, as the new user is successfully created in ManyChat. However, the automation does not trigger, and we are unable to send the message to the user.Any idea what might be going wrong?Screenshot from Make:  Screenshot from ManyChat:  Thanks in advance for your help!

Hi There,Am helping a client automate their data flow with ManyChat. They have run into issues with unsubscribed/litigator emails in other platforms and want to ensure that we can sync their list of known litigators and unsubscribed emails with their ManyChat platform.Is there a global suppression/blacklist feature in ManyChat? And if so, is there a way to automatically update this list via API or in another automated way? I am not familiar with the ManyChat platform/interface, so any insight on this would be appreciated.

No puedo conectar mi cuenta de whstapp a manychat, me aparece este error, como puedo solucionarlo?   

I uploaded reel without caption, The automation worked perfectly. Person got reply of comment and link in the DM but when I added caption automation stopped working. I tried every step but nothing worked!

With Meta cracking down on engagement baiting on Facebook, what are some of the best practices to optimally utilize ManyChat?  I had to change my ManyChat strategy on Facebook after being flagged for engagement baiting a few months back.  I’m running a promo this week and would like to incorporate ManyChat on both Instagram and Facebook.  IG is going great but I’m hesitant to use it on FB.

Bom dia,  Eu vou disparar para uma lista mensagem de marketing oferecendo meu produto, na automação eu gostaria de construir um fluxo que vai enviar a mensagem, quando algum cliente responder ou clicar no botão por exemplo “SIM”, automaticamente, vai incluir uma tag que ele respondeu, dai vai aguardar um delay de 1 hora, se ele não estiver com a tag que respondeu, enviar uma outra mensagem e por ai vai com várias mensgens dentro das 24horas.  Estou com dificuldade de fazer isso funcionar, embora tenha colocado isso em um fluxo, ele não funciona da forma correta, alguém pode me ajudar?

I signed up for Manychat Pro with my Instagram account. Do I have to pay for a 2nd Pro account for my Facebook account? When I went to connect the Facebook account, it sent me to the purchase screen again

Hi, I'd like to ask, is it possible to set up automation on Instagram when two profiles collaborate. A person would comment on a keyword and then a message would come to them. I know it works on one account, but I'm wondering how it is for a collab post. Thank you for the reply. 

  Hi I have never used my Manychat been paying since February  where do I find my automations and courses please Thanks !

Hi everyone,I’m currently working with ManyChat and would like to retrieve all the statistics related to a specific Flow, including:Total number of times the Flow has been triggered The number of users who have passed through each step in the Flow Conversion rates and other related metricsI’ve tried looking through the official documentation and the interface but haven’t found a clear way to fetch this data via the API or automate it for integration with my system.If anyone has experience or knows how to achieve this, could you please share some guidance? Specific instructions or documentation links would be greatly appreciated.Thank you very much!

Hi there, I’m having an issue with my current automation.I believe I set it up correctly but the preview keeps telling me I haven’t picked a post. But as you can see on the top left of the screen cap below, I have selected a post.I’ve tried to refresh permissions. I did an automation before that worked. Tried duplicating this one but doesn’t work either, nothing is sent to my followers.What am I missing here ?Thanks for your help ! 

Hi ManyChat Support,I am facing an issue with exporting my contacts' information, specifically the tags assigned to them. Currently, many of my contacts have their data saved as tags, and I need a way to export this information to analyze and organize it properly.I have tried using a Google Sheets flow with the "Tag applied" trigger, but it doesn't work for bulk exporting all existing tags for my contacts. I also couldn't find a straightforward way to export the tags using the Audience Export feature, as it seems limited in its capabilities.Could you please guide me on how to:Export all existing tags assigned to my contacts. Extract this data in a usable format (e.g., CSV or Google Sheets). Provide a clear method to bulk organize this data if ManyChat does not currently support this functionality.Your assistance will be greatly appreciated as this is crucial for managing my contacts and improving my workflow.Best regards,

Hi guys!I’m unable to connect Whatsapp for creating chatbot. How to contact support manager for resolving my problem?

Can Manychat limit the number of auto DM’s to an IG user to only 1 even if they have posted multiple comments?

Hello all!i accidentally formated one of the custom field (that is assumed to be text) to number. Now i cannot edit or delete that field. Is there any way to do that?