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Hi there, a few days ago I set up an automation for a link to be sent when someone comments the word ‘yes.’ I now want to send all those people follow up messages but I can’t for the life of me figure out how to do it. Can you please advise me? Thank you!

I can't receive pdf from my whatsapp bot, is it possible in many chats ?

I am building my Manychat bot with a lot of effort. People communicate via WhatsApp and I connect it to Google Sheet to collect the data. As soon as they communicate, I do the first insertion of the data. Then during the flow I update it 3 times. There are no more than 15 columns.Manychat says on its website that up to 150 requests can be made to the Google Sheet API per minute. I'm pretty sure I don't get over that. However, the messages from my bot to the user stop. In the "LOGS" part I found 3 warnings from Google Sheet that I had exceeded the limit. But that was yesterday. I did not find any more error messages, however the same thing keeps happening, when inserting or updating the data the bot stops for about 3 to 8 minutes, and then resumes. If I take out the insert data action in Google Sheets, my flow works normally, so the problem is due to that. This is the error, and it was the 9 that appeared. Then on 10 and 11 I don't get any errors, however the bot stops when inserting in

Hi,can i send a location link using WhatApp Automation ?

Hi! Sometimes people comment on my post before the automation is set up and then they don’t get the links to their DMs. What is the best way to remedy this? I have not been able to figure out a way to preset an automation if the post is not already live on Instagram. Not even sure if this is possible. Thanks for your time and help!

Se eu já mandar logo de cara após a pessoa comentar na postagem, uma mensagem já com um botão de link para whatsapp, tem perigo de tomar spam do Instagram?

Hello,How can I contact Manychat customer service? I've asked to cancel my subscription since December, but I see that I'm still being billed even though I'm no longer using your service. I've been billed for December and January even though I'm not going to use my account.Could you please cancel my subscription permanently and stop all future billing? Thank you in advance for your understanding and help.Best regards,Translated with DeepL.com (free version)

Sem motivo aparente, meu perfil pessoal do facebook foi banido.Perfil criado há mais de 10 anos, e nos últimos anos sem publicar nada nele, o engraçado é que as páginas que haviam sido criadas por esse perfil estão online, porém não tenho acesso, obviamente.Mas a questão é a seguinte, como vou logar na minha conta PRO do manychat, se perdi acesso ao meu perfil do facebook?

Hi,My ManyChat automation stopped and I decided to delete and restart it. Is there anyway to retrigger previous comments?

 When a customer leaves a comment containing a characteristic keyword on a post, how is a DM sent to the customer? Is it the customer's email or a reply to a comment on the post?

I am interesting about this message “Note the automation will not work if you boost this Post or Reel.”I am using free plan, if i’ll buy PRO, will automation work with boost this Post or Reel?Help, please! Thanks.

Dear community, I need help - I created a quiz to help my audience determine the next step in their career. The quiz progresses diferently depending on what they answer, so it’s not based on points. At the end of each route I need to know what’s their profile, to set an email sequence to this user. So I need to have, in the spreadsheet, their name (what they answer their name is, not the insta handle), email, and the profile result. I’ve tried to do that by creating tags to each profile, but I am not sure i am using it right, because the spreadsheet doesn’t get updated with the tags created. Here is the automation - https://app.manychat.com/flowPlayerPage?share_hash=745603_327bec78a9d295e05bd6f2424d36d6c53aa7739dAny help is very much appreciated, I am losing my mind haha

Estoy teniendo problemas para renovar la suscripción al plan PRO. Alguien me puede ayudar? Figura un cartel de “pasaste el limite de 1000, subir a pro” cuando hago clic me lleva a completar los datos de la tarjeta y después vuelve a la página de inicio y sigue diciendo lo mismo.

I was only going to try Manichat for two weeks for free, but the payment was automatically made. I used it once during the free trial, and I want to refund Manichat  

Hi, I’ve spent the past few hours looking through all the support docs. Nothing is showing where I can find the Json code to drop into FB.  I have an active automation and cannot, for the life of me, figure out where to find the code I need to drop into my ad.  Please spell it out for me like I’m -9. Thanks!

Hi! I created an automation to send a DM upon a comment with a keyword. I set it to trigger with any post, but it won’t work with a FB ad post. I tried adding the post’s ID and Manychat won’t find the post. The post isn’t showing either on the list when I try to set it to an individual post.I need this to work as my regular “comment X and I’ll DM you” posts, only that this time it’s from an ad. How can I make it work?Thank you!

Hola he creado una secuencia y la conecte a mi chatbot de msn, pero cuando he hecho una modificación no se publica, al usar el chatbot se pone a trabajar la version antoigua y veo que cuando reviso mi secuencia me dice que hay cambios sin publicar y que lo que hice se queda como borrador, pero revisando por todos lados no veo algun botón que diga publicar o actualizar secuencia. ¿Cómo hago?

Dear ManyChat Team,I hope this message finds you well. I am reaching out to request your assistance with activating the Pro version of ManyChat for $15. I have already been in contact with your support team via email, specifically with Mauricio Scaglione, and my ticket number is [#255083].Here is the issue: I would like to subscribe to the Pro plan, but my credit card is consistently declined during the payment process. I contacted my bank (Klarna) to investigate the matter, but they were unable to identify the reason for the declined transactions.Since the Pro version is critical for an important project I am working on with an expert, I kindly ask if you could provide an alternative payment method, such as PayPal, or suggest another solution.It is crucial for my business to activate the Pro plan as soon as possible, as my customers are eagerly waiting for this project. I would greatly appreciate your support and a prompt resolution to this matter.Thank you very much for your help. I

I was going to buy a WhatsApp number directly from Manychat to integrate it into my account, but then I got this screen.What I understand is that, practically, Manychat forces me to keep the PRO version to use the WhatsApp number I bought with them.Am I right or can I also have the WhatsApp number purchased with Manychat with the free version of the tool?   

I want to have a system identify the posts from Facebook Groups I’m part of that meet certain criteria which I’m qualified to reply and someone provide an automated response on some conditional logic. For example, if there are posts in a group asking for Quotes on airbnbs that have 5 bedrooms minimum for specific dates and locations, and these match mine, I would like to autoreply in the way each Facebook Group requires. Does Manychat support this use case? Does anyone know if Facebook Group comments allow it for automation? The problem to solve is to automate a very manual and timely process every day to see which Group comments I am qualified to answer. 

When I'm trying to set up my Facebook automations, when choosing to turn on ‘public auto-response in feed’, it gives me this message - “We need to get advanced Facebook permissions from your account to use this feature. Ask the page owner to grant permission.” but no guidance on what I need to do. I’ve searched my Facebook business account settings and can’t find what to do. I’ve also tried Google but no luck! I’m likely just being dumb! Has anyone had this problem and knows how to fix it? Thank you!!!

I figured it out! It will work if you’re on the website! Hi! I’m trying to create an automation for older posts and they don’t show up for selection when I’m trying to setup. Does it only allow to go back for a certain period of time? Thanks! 

Hello! I have my old/deactivated instagram account connected to many chat however I cannot seem to figure out how to replace that one with my instagram that I now have. Any idea how to do this?

Eu uso a versão Pro do Manychat. Sempre pago US$15. Ontem fui olhar minha fatura do cartão e, para minha surpresa, me cobraram US$35. É uma diferença muito grande, ainda mais se considerarmos que o dólar está quase R$7,00. E eu não sei o porque disso, pois não contratei serviços adicionais. Onde posso resolver isso?

Hello, ManyChat Community!I am looking for assistance with generating unique IDs for each new row inserted in Google Sheets after users complete a flow in ManyChat. Here’s what I have set up so far:Google Sheets Integration: I have a Google Sheet where I want to insert new rows based on user interactions in ManyChat. Insert Row After Flow: A new row is added automatically after a user completes a specific flow in ManyChat. Unique ID Requirement: I want to generate a unique ID for each new row that is added to the sheet.Specific Requirements:The unique ID should be formatted consistently (e.g., GL-0001, GL-0002, etc.). I need guidance on how to implement this using Google Apps Script or another method to ensure that the unique IDs do not duplicate.If anyone has experience with this or can point me in the right direction, I would greatly appreciate it!Thank you!