Solved

When making an external request, with user data - it can occur that a user has typed in a sentence containing a special character like : or “. Then the external request breaks.In the picture here - you have NO idea what string it is that is “unterminated” After traversing through the data I found that one of the strings (user inputs) contained a :  Couldn’t manychat escape the variables when inserting them - or are there other work arounds to avoid this showstopper from happening? 

"Hello,I’m reaching out because I would like to understand why this message is appearing. I am fairly new to using ManyChat, and I was under the impression that sending DMs to up to 1,000 people per day would be free.Could you please help me understand what the issue might be?Thank you in advance for your assistance."

how to get to the page to convert a free account to a pro account $15. monthly

If my clients posts a poll on their IG story can i message those people from manychat and if so how do i do it?

Olá a todos, Não consigo gerenciar meus envios em massa (Broadcast).Como cancelar?Como editar fluxo depois de iniciado?Como deletar?

Hello,I recently started using Manychat to manage incoming WhatsApp, Facebook and Instagram messages.I use Funnelkit Automations to manage my email funnels, automations and broadcasts. I was hoping if there is a possibility to connect it with my Funnelkit Automation Database? Like, if someone gives me their emailadress in ManyChat it gets in Funnelkit and it starts one of my active automations.ManyChat already integrates with other things like Mailerlite, convertKit etc so it should be like that.I saw also Ottokit or Zapier but I'd rather not spend even more money on third party plugins, also the more apps the more change of things going wrong. I really hope this is possible!Thanks,Janneke

Hola comunidad. Tengo una clienta que tiene una agencia de closer con varios clientes donde les da servicio de cierres comerciales. Me gustaría instalarme mediante manychat la manera de gestionar esas conversaciones. Estoy pensando que cada uno de los clientes finales debería tener una cuenta de manychat, y tambien varias lineas móviles a su nombre y dadas de alta en manychat/meta (doy por sentado que es posible tener varios whatsapp dentro de la misma cuenta de manychat).De esta manera mi clienta (directora de las closer) podrá tener acceso a todas las conversaciones en cada cuenta de los clientes de cada una de las closer y cada closer podrá gestionar sus conversaciones por whatsapp desde el chat en vivo de la cuenta de manychat de cada cliente final. Estoy encontrado dificultades con esto para las conversaciones de voz, que siendo de España, aun no hay coexistencia y por tanto los closer no pueden usar ese mismo número asignado para realizar llamadas. ¿alguna idea al respecto? ¿Os p

Hi everyone,I’m setting up an Instagram FAQ with AI, and I need it to respond in two languages: Czech and English.I’m currently saving the user’s language preference in a custom field called user_language, which I determine through a language selection flow via the Instagram Menu and Default Reply.Right after the trigger, I’ve added a Condition that splits the flow into a CZ or EN version based on the user_language field.However, my question is:How does the FAQ with AI know which language to respond in?Should I add an AI Step at the beginning to detect the user’s language, before entering the FAQ flow?  I’d really appreciate any tips or best practices on how to handle this properly.Thanks in advance!Štefan

salon. I need jordan. let the AI stop typing if the community manager starts typing. I can't do that.

Hello All, I’m creating a new automation where data is being passed from ManyChat to n8n. Unfortunately, everything works fine in “test” mode but, when tested from the actual trigger Whatsapp, the call is not going through to n8n. Checked credentials, API key from Manychat and whole nine yards but, nothing seemed to work. Here are all the screenshots of Maychat and n8n automations. The worst part, one of the “text” block is not even being called. TIA !!!           

Como descobrir meu número comprado no ManyChat?Quando eu tinha acabado de comprar a energia caiu e agora eu não sei qual era o número. 

I am having a hard time activating my automation for posts and reels. It won’t let me turn the toggle on. I’ve tried everything. It’s the ‘academy’ automation. No matter what I do it only works for stories and not posts. What can I do?

Hey there! I am trying to use the DM automation option on the Free plan. No Pro options are in use but I am unable to “Go Live” as it keeps forwarding me to the Free trial pro option which ultimately charges you in 14 days. How do I opt out and go live in the free version? Thanks!! 

Hey everyone, I collect email lead from insta dm to send it to a google sheet. but in instagram when users reply with a dm containing a return to lign, the external request doesnt work and show me this message (screen below). apparently the caracter /n corresponding to return to lign is not supported or understand.my automation is working perfectly fine for others types of responses. 

I’m wondering if anyone has figured out how to manually respond to a comment with a flow. Similar to how you can respond to a direct message in “Live Chat” with a flow, except it would be a comment, not a direct message. Thanks! 

Please help me find the best way to deliver message by using Manychat AI on Facebook ads.I run Facebook ads to pull users send messages in messenger. Overall, I have 2 flows activated. First, one flow with trigger“when user click on ad ad”, I feel it is  very annoying because Manychat does not allow to have next step after the first message for click ads trigger.Second, I have another flow with AI Step. This will happen if user do not choose any “available quick reply”but they send direct message. Trigger is “User send a message”.Thing is when users send a first message, AI Step automatically says something like: “Hello, I am an AI ChatBot, how can I assist you today?”. Most of times, users already question for product in their first message.What can I do now to tweak my AI Step answer immediately after users first quesions? What can I do to combine two flow into only one to best optimize it? One more thing that it seems like the rest after AI Step are not working, what can I do to fix

Does anyone know whether the WhatsApp chat history would stay in ManyChat if I decided to remove the WhatsApp number from ManyChat?

When we setup trigger for all posts we are unable to activate it. But when we select specific post the trigger is properly working. We are on Pro Plan.   

 Can anyone here help me to find out why my Flows in Manychat suddenly disappear? While my old campaigns are still working, but cannot setup new campaings with the Manychat flows. It happened when I was setting up new campaings. As usual, I moved to “Partner App” to select my flow for Facebook ads. When I clicked on it, there was nothing appearing, I have tried to refresh many times but I did not work. 

I’ve been using ManyChat for about a week. Yesterday I built a new flow, and now I can’t choose ManyChat as the destination in Ads Manager. Has anyone else run into this? If so, how did you reconnect ManyChat to your ad account and get the integration working again?

Good morning, everyone! I created the following automation but the messages are not being sent on WhatsApp.There is a balance in the wallet, but I saw that the contacts that arrive in the spreadsheet are not being created in Manychat…What could have happened?Kiwify sends a webhook to a Sheets spreadsheet with data from abandoned cart leads, Manychat captures the information and sends the message.  

Tenho um fluxo de envio de emails que teoricamente nunca termina, sempre tenho que estar criando novo nó para enviar um email com um novo conteúdo. Para isso, eu coloquei um atraso inteligente no último nó com uma data distante no futuro. Quando eu crio um novo email e antecipo a “data distante” para a data presente, de forma que o email seja disparado, o mesmo fica travado no atraso inteligente, sendo que a nova configuração é para ser acionado na data/hora presente.O que pode estar acontecendo?

I’m trying to exclude certain contacts from receiving my paid WhatsApp broadcast template, but they still seem to receive it. I’m excluding them by adding a tag and using the “tag isn’t xx”. Has anyone experienced this or knows how to properly exclude contacts?

Olá, Meu caso é parecido com a Fernanda mas um pouco diferente.Fiz meu cadastro no Manychat de facebook e Instagram.Meu facebook foi hackeado mas o instagram não.Dai criei um novo facebook com um e-mail recem criado só para isso e consegui vincular meu instagram antigo nesse novo facebook, entretanto quando eu tento colocar esse mesmo instagram aqui na NOVA conta do manychat ele diz que solicitou autorização para o antigo facebook (que está no comando do hacker). Dai isso tem me impedido de conseguir usar o manychat neste instagram.Tenho duas contas no manychat:- uma com o facebook hackeado (que não consigo mais entrar porque mesmo ainda tendo a senha, quando tento logar a conta consta como suspensa). - Outra, nova, com a nova conta de facebook, mas que quando tenta vincular o instagram antigo não consigo porque pede autorização da conta antiga (que está hackeada e não entra mais). A unica opção que tenho encontrado para usar o manychat novamente neste caso seria começar uma outra cont

Am I missing if we can add a delay before sending the auto response in feed?  right now it sends the like and response immediately.