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General Q&A

Any questions you have about using Manychat.

  • 3,320 Topics
  • 6,753 Replies
3321 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

1120
Raquel C
Manychat Team Member
curiousbreath
curiousbreath
asked in General Q&A
My automation isnt working.. I've tested it and it works with the insta preview, but not when I test a comment in real time.

Any ideas why this isn’t working? It worked yesterday but I had to delete and start again and now nothing it working.

72
Chaundeyellis
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
How many users can I open in addition to the first user?

How many users can i open in the program of 15$?In addition to the user that I opened in the registrationPlease help me to understand :) 

10
Barak3105
DaisyCottageDesigns
DaisyCottageDesigns
asked in General Q&A
Public Replies No Longer Working

I started using ManyChat last week, and it has been wonderful up until the past couple of days. Yesterday and today my automations don’t seem to be working quite right. My automation will be sent when someone comments on a post/reel. The DM seems to be sent just fine, but the public comment replies aren’t working anymore. Has anyone run into this issue? Is there a fix? 

731
kas
cenz5209
cenz5209Up-and-Comer
asked in General Q&A
Automated messages after 24 hours on Messenger? Is this possible now?

Just saw this in Manychat and it got me hyped haha

42
cenz5209
Karan786
Karan786Up-and-Comer
asked in General Q&A
Manychat is unable to send text on whats App.

When as a client i’m sending hello, i’m not getting reply.

185
Gustavo Boregio
samar
samarChannel Explorer
asked in General Q&A
Syncing WooCommerce/WordPress with ManyChat for Automated Updates

Hello everyoneQuick Question, Is there a way to directly link WooCommerce/WordPress with ManyChat, so that any changes I make inside WooCommerce or WordPress are automatically reflected in ManyChat? The idea is to have one central place where changes update across my entire ecosystem.RegardsSamar Abbas

71
Gustavo Boregio
jplific
jplific
asked in General Q&A
Manychat API /fb/sending/SendContent Multiple Buttons

I've been trying to send a message with 2 buttons and their actions, but it only sends the message with a single button, and in the Block Dynamic (Documentation) it shows that it can be replicated, but I've been getting this error only when I duplicate, if I leave only one button it will work. See the images.Error:Documentation:My exemple bellow:{  "subscriber_id": 18******...,  "data": {    "version": "v2",    "content": {      "type": "whatsapp",      "messages": [        {          "type": "text",          "text": "simple text with button",          "buttons": [            {              "type": "flow",              "caption": "Test 1",              "target": "content202504****...",              "actions": [                {                  "action": "set_field_value",                  "field_name": "testAPI",                  "value": "some value"                }              ]            },            {              "type": "flow",              "caption": "Test 2",             

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Gustavo Boregio
ak1995
ak1995
asked in General Q&A
Whatsapp Message

Hi, We are not receiving WhatsApp messages through WhatsApp Automation. Need help what to do & recover message which I was not able to receive.

51
Gustavo Boregio
Marine
Marine
asked in General Q&A
How to opt in to Instagram broadcasts

Hi friends, I've been using ManyChat for a while to automatically answer comments and send links to DMs. But I haven't yet reached the next step of following up by offering those who messaged to opt in for individual broadcasts  (I.E. once they've opted in, I can send people DMs when there's an exciting announcement).I can't find out how to send people a follow up message asking them to sign up for my ManyChat DMsI got as far as Instagram Settings -> Opt-in Automation -> I set a trigger word "subscribe" -> I automatically send people a DM saying they're subscribed to receive our broadcasts -> But I don't think anything actually happens... I haven't cracked the middle part which is to "Set Instagram Opt-In"... Help?

50
Marine
Karan786
Karan786Up-and-Comer
asked in General Q&A
Why my Manychat account is showing  Whatsapp channel was turned off

Why my Manychat account is showing Whatsapp channel was turned off

20
Karan786
Z
Zahid
asked in General Q&A
How do I make more sales using ManyChat?

I want to generate as many leads as possible to make more sales using Manychat.

312
Nusrat
PassiveIncomeExplorer
PassiveIncomeExplorer
asked in General Q&A
ManyChat links not working

I’m noticing today - Feb 13th, 2025, when I get manychat DMs from other people on Instagram, the links aren’t working.It says “there was a problem loading the website”Also noticing this with my own ManyChat DMs i’m sending people that comment.Is anyone experiencing the same thing, is this a server issue or reported outage with ManyChat?

81221
carih
Alexandre Kenzo
Alexandre Kenzo
asked in General Q&A
Bot answers Instagram comments, but not messages. How to fix this?

Some Instagram automations weren’t working while others were. After some testing, I think I’ve nailed down where the problem is with this automation:Quick response shows a 10% CTR, but the message after it has been sent 0 times. Therefore, I believe the problem lies in the bot interacting with the messaging system in general.Other additional details of the situation:Comment trigger automations work perfectly fine, if the Bot is set to reply to a comment. Comment trigger automations will work partially if the Bot is set to reply to a comment and then send a message on its own: the reply will go through but the message won’t. (As per the image.) Message trigger automations don’t work at all, regardless of what comes after it. The Opt-In has already been set. Instagram Permissions have been refreshed. When trying out the Preview feature, it works in ManyChat but not in Instagram - after sending the three-digit number, the automation does not respond.Would like to know if this is a known i

151
Fabio Gaulke
Ebussey27
Ebussey27Up-and-Comer
asked in General Q&A
What's the point of paying for these contacts if I can't message them?

Will someone help me understand the point of paying for all of my contacts if I can’t contact them? Since they got rid of paid messages, I can’t message my 26k people in FB Messenger.

162
Ebussey27
makeupgoldie
makeupgoldie
asked in General Q&A
my automations arent working

I set up an automation and my key word isn’t working. It isn’t responding to people and it’s rly frustrating. I tried refreshing permission and it says that my account doesn’t work. Pls advise 

60
makeupgoldie
pamela
pamela
asked in General Q&A
META Invalid Conversions API Credentials

I am unable to configure the Goal Conversions API. I followed Manychat's step-by-step instructions to configure it, but every time I enter my Data Set ID and the Token generated by META, it always gives an error saying “Invalid conversion API credentials”. How to solve this problem?

54519
ArthurG
daniel pereyra
daniel pereyraUp-and-Comer
asked in General Q&A
Hola tengo problemas con la automatizacion de instagram!! dejo de responder a mis disparadores

hola! dejo de funcionar mi automatizacion de manychat con instagram! actualice permisos, realice todos los pasos indicados pero sigue sin funcionar. si alguien tiene la solucion me escribe por favor? muchas gracias

30
daniel pereyra
Mr DeaL
Mr DeaL
asked in General Q&A
Réponses automatiques aux commentaires.

Bonjour à tous, j'espère que vous allez bien J'ai configuré la réponse automatique aux commentaires sur mes publications Facebook et cela fonctionne bien, mais après un moment je suis bloqué par Facebook car les commentaires sont trop rapides sur une période assez courte. Je n'ai pas trouvé le moyen d'espacer les réponses en définissant un délai d'attente entre les réponses (qui peuvent être par bloc). Je souhaiterais vraiment avoir une solution svp 🙏🏾

50
Mr DeaL
Mr.TestKin
Mr.TestKin
asked in General Q&A
How to create code/pgm/function for reuse in Manychat ?

I want to fetch data from an Excel/Google Sheet in ManyChat to create a chatbot for Instagram..? Whenever I ask a question to the InstaBot, it should provide a response using the data available from Google Sheets, just like a database..?

30
Mr.TestKin
iHawe
iHawe
asked in General Q&A
You've reached the maximum number of ad accounts associated with this Business Manager account.

Hello everyone,I have been waiting for ManyChat to add embedded signup for the ability to use WhatsApp Buisness App and the API functionality,The problem is now when I try to connect my existing  it through's this error message:I have remove business assets and ad accounts but still getting the same message.I desperately need this to retarget my audience soon,Any help would be much appreciated.

70
iHawe
dandaya
dandaya
asked in General Q&A
"If Message Does Not Contain" keyword filter is not working

Hello, the "If Message Does Not Contain" keyword filter is not working. It does not save or update when I use this trigger.  Is anyone else experiencing this? I badly need this for my automation because it is too hard to predict all the keywords for some of my automations.  Am I missing something?  Any advise would be much appreciated.

142
rodrigo_silvano
Fla Barbieri
Fla Barbieri
asked in General Q&A
People are saying that the link they receive isn’t clickable

Hi there! I need a bit of help.I’m using an auto-reply in Direct Messages that sends a link as a button whenever someone comments a specific keyword on my post.However, many people are saying that the link they receive isn’t clickable or doesn’t work properly.Do you know what might be causing this? Or how I can make sure the link is clickable for everyone?Thanks so much in advance!Fla.

111
Fabio Gaulke
C
ChithraUp-and-Comer
asked in General Q&A
How to stop automated reply

I have a manychat workflow , where when people comments, a DM is sent to respective accounts. Now the issue is whoever send any message to us in DM, it says ‘we reply typically in one day’. I want to remove that.  

111
Gustavo Boregio
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