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General Q&A

Any questions you have about using Manychat.

  • 3,620 Topics
  • 7,499 Replies
3621 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

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Raquel C
Manychat Team Member
martapl
martapl
asked in General Q&A
All automations stopped working – need help!

Hi everyone,All of my automations (both old and new) suddenly stopped working. They are all published and have the correct triggers. Here’s what I’ve tried so far:✅ Verified that all automations are live and correctly set up✅ Checked triggers, sequences, and keywords – all correct✅ Reconnected the Facebook/Instagram channel in ManyChat✅ Verified that ManyChat appears under Business Integrations on Facebook, with active access✅ Cleared browser cache and tested in incognito mode✅ Checked the Meta Platform Status for potential API issuesDespite these steps, none of the automations are firing. I don’t see any error messages in ManyChat either.Could anyone point me in the right direction or share what else I could check? Has anyone else experienced a similar issue?Thanks in advance for your help!

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Daph da Onion
home_is_my_happyplace
home_is_my_happyplaceUp-and-Comer
asked in General Q&A
automation taking people right back to the post instead of sendi g link like i set up!

i refreshed permissions and manychat automation is not sending link i set up with a particular comment. it sends the commenter right back to the post they commented on to get the link! They do receive a message from me but it’s the original picture they commented on!

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home_is_my_happyplace
brittanyv04
brittanyv04
asked in General Q&A
Meta Glitch?

Hi all, Does anyone know if they’re being affected by the current Meta glitch which is causing issues with DM automation tools? I saw an alert on another platform and none of my manychat automations seem to be working. Thanks!

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brittanyv04
Amelie Kowalski
Amelie Kowalski
asked in General Q&A
Automation is not working (Instagram DM)

Hi there!2 days ago my automations stopped. All triggers are still “on” - I am still connected to Facebook and Instagram and I went through the process of troubleshooting by manychat to solve the problem myself. I checked it all, I refreshed and refreshed and refreshed - but it is not working. I would like to write to the Many Chat Team but they are not online at the moment due to some company “event” during the next week. I need to solve my problem now, because I have a post this week for a customer who booked the automatic DM. Can somebody help me? Thank you!Amelie

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Amelie Kowalski
RachelWouldLikeThisToWork
RachelWouldLikeThisToWorkUp-and-Comer
asked in General Q&A
Urgent IG Automation Issue — Has Anyone Faced This?

Hi ManyChat Community — I could really use some help.Hey everyone! I know the ManyChat team has said they’ll be slower May 24–June 2, but I wanted to reach out here because I’m facing a pretty urgent issue and hoping maybe someone in the community can help or has experienced something similar. 💛Here’s what’s happening:✅ I’ve been using ManyChat successfully for Instagram automations (DM triggers, comment triggers, email collection) — everything was working beautifully until about 12 PM Eastern on May 23.✅ Around that time, someone on my team set up a separate Facebook Developer app for something completely unrelated (it wasn’t meant to touch ManyChat at all).✅ After that, my Instagram automations just… stopped. No replies to comments, no replies to DMs, no flows firing — though Messenger is still working.Here’s what I’ve already tried (deep breath 😅): Disabled/re-enabled the Instagram and Facebook channels inside ManyChat Fully removed ManyChat from Facebook Business Integrations,

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RachelWouldLikeThisToWork
Emir
EmirUp-and-Comer
asked in General Q&A
automation not working

All my automations stopped working suddenly. I've refreshed the connection and still nothing. Lots of people are commenting on my posts and are not getting a DM. How can I fix this?

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Emir
Zelda
ZeldaUp-and-Comer
asked in General Q&A
Set up a Make webhook in Manychat

Hey there, I’m trying to setup a Make webhook in Manychat to send emails and first names to my Kajabi email list. I am running into an issue in Manychat with ‘invalid JSON’. I’ve spent HOURS trying to resolve this and am getting nowhere. Please see screenshots of the Action setup.I would be so grateful if someone could please help me fix this error.Thank you!Zelda Edit Request Body setup Edit Request Header setupThe flow setup 

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Zelda
Fatimaa
Fatimaa
asked in General Q&A
Automation doesn't work

My automation has been blocked for hours and I tried everything and I contacted the support but there’s no answer

151
Ilaria Cookare
jasmynbanks
jasmynbanks
asked in General Q&A
Instagram DM not sending after comments on Many Chat

Hello! I’ve been using ManyChat for a little over 2 years. The last 48 hours, my posts are not sending out DMs. All of my other automations seem to be up to date, I have reconnected my Instagram account. My post automation IS live. I’ve even tried redoing the set ups for them and have been testing them out the last few hours and nothing is sending at all. Is someone able to help me on this? 

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jasmynbanks
pamela
pamela
asked in General Q&A
META Invalid Conversions API Credentials

I am unable to configure the Goal Conversions API. I followed Manychat's step-by-step instructions to configure it, but every time I enter my Data Set ID and the Token generated by META, it always gives an error saying “Invalid conversion API credentials”. How to solve this problem?

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ppp
Gambull
Gambull
asked in General Q&A
Manychat Ad message

Hello. so im using free version of manychat and whenever i start chatbot it also starts sending a single massage with advertising manychat (like this:Automation powered by Manychat 🐙)if i subscribe to premium version of it will i still get that ad message from chatbots?

00
Gambull
PassiveIncomeExplorer
PassiveIncomeExplorer
posted in General Q&A
ManyChat links not working

I’m noticing today - Feb 13th, 2025, when I get manychat DMs from other people on Instagram, the links aren’t working.It says “there was a problem loading the website”Also noticing this with my own ManyChat DMs i’m sending people that comment.Is anyone experiencing the same thing, is this a server issue or reported outage with ManyChat?

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M
clobare
clobareUp-and-Comer
asked in General Q&A
Manychat down?

Is anyone else having problems with manychat today? For some reason our comment reply automations aren’t working today. I tried reconnecting the accounts/connection and still nothing.

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Ikenna Odire
Ikenna Odire
Ikenna OdireUp-and-Comer
asked in General Q&A
Introduction

My name is Ikenna Odire and am from Nigeria. please am new here and I need followers please help me 

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Ikenna Odire
ChatBot_Andriy
ChatBot_Andriy
asked in General Q&A
Активне посилання

Доброго дня! Скажіть будь-ласка як зробити посилання активним в тексті повідомлення, щоб за ним можна було перейти по кліку на нього? Посилання виглядає ось так: https://t.me/magazin_iphone_bot  В самому блоці в Manychat посилання виглядає як активне, але коли приходить в повідомленнях в ТікТок від бота, то воно не активне

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ChatBot_Andriy
m1cola
m1colaUp-and-Comer
asked in General Q&A
Automations stopped working

Hi ManyChat Support,As of May 24, 2025, all my automations have suddenly stopped working. I've checked the status page, and it shows all systems operational, but the issue persists. I've also tried basic troubleshooting steps like refreshing permissions and checking for unattached steps.Is there a known issue or any guidance you can provide to resolve this?Thanks,Mike

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m1cola
Roys
Roys
asked in General Q&A
my automation Stop working

“Connect to this page was lost. Tried reconnecting, relogging, and removing integrations but still not working.”

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Roys
Rosinka
Rosinka
asked in General Q&A
HEEELP!

please help me my manychat suddenly stopped working! all at once!there were no problems before,the payment went through, there is no debt for payment - what is happening? please help

191
Ilaria Cookare
jimin
jimin
asked in General Q&A
Manychat is not sending dm automation messages

my Instagram is :  https://www.instagram.com/gotzy___job_designer/ It has not been sending DM automation messages for 15 hoursplease check and let me if it’s fixed

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jimin
lookatthisgraf
lookatthisgraf
asked in General Q&A
Accidentally gave wrong keyword for auto-dm link, over 200 commenters didn't receive DM; is it possible to fix this?

I made a post for my company telling people about a live debate coming up on Sunday. I told people to comment “DEBATE” to get a link in their DMs to the livestream. But then while setting up the automation I brainfarted and made the keyword “WATCH” instead. I fixed the keyword when I noticed the mistake several hours later, but over 200 people commented the incorrect keyword before I noticed. None of them got a DM. Is there any way I can get the link to all those people’s DMs without manually going through all 200+ of them and sending the same DM over and over?

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lookatthisgraf
Bill1
Bill1
asked in General Q&A
Can't connect my Instagram

Hi! Appreciate your help. Cant connect many chat to Instagram even after I enabled the future activity of meta. I still get this error: OAuthException: Your account's future activity history off Meta technologies is currently turned off for this application. Please visit account center to change it.

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Bill1
N
Nau
asked in General Q&A
MI AUTOMATIZACIÓN DEJO DE FUNCIONAR Y APARECE ACTIVO

Hola comunidad, Tengo un problema: Tengo las automatizaciones en manychat activas pero no funciona el disparador. Anteriormente ha funcionado correctamente y ha disparado 892 veces correctamente pero dejó de funcionar y nose cuál es el motivo y como lo puedo solucionar, he intentado crear automatizaciones nuevas pero tampoco funcionan. Tengo el plan PRO con disparos ilimitados.

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N
rinchen
rinchenUp-and-Comer
asked in General Q&A
Not All Tagged Users Are Receiving Broadcasts

I’m trying to send broadcasts out to different tags using the target audience feature. It has previously worked, and now it is not sending to some of the users in the tag. For example, if 100 users are in a tag only 5 users get sent the broadcast. Any ideas why this would be happening? 

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JangirRahul
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