General Q&A

 I’m facing an issue where the pre-filled message from my WhatsApp ads is not being properly detected by ManyChat.When a user clicks the ad and sends the default pre-filled message, the message is delivered normally to WhatsApp. However: ManyChat does not recognize it as an ad opt-in The Ad ID is not detected The trigger based on Ad ID does not fire The contact appears as unattributed Because of this, I cannot trigger flows based on the ad and have to rely on generic triggers.Has anyone experienced this issue with WhatsApp ad attribution and pre-filled messages not being recognized?

Hello there,i have a very frustrating issue,,i signed into manychat before for my Instagram business account through my email and also the facebook through the same account, but suddenly my favebook page got banned permanently so now i cant login  my manychat dashboard/account please help cause all my automation for the IG business accounts are on manychat  account and i already paid for the paid planplease help urgently 

I created a workflow to collect daily user information.However, the user missed answering yesterday’s questions, and we also sent today’s message.The user first submitted answers for today, then later submitted answers for yesterday by selecting the previous options.I want to store these as two separate conversations, but they are being treated as the same one. I’m using an n8n webhook to save the responses to a Google Sheet—what can I do to separate them?I tried a solution where I generate a unique ID via the n8n webhook and store it in a user field, but it gets replaced every time. Is there any variable or method that allows storing a unique ID for each workflow run so it remains distinct?

hello i'm just trying to understand the free account - it says 25 contacts but i've jsut set up an auto dm link from comment. does this mean it will only work for 25 people?

It saids this function is unavailable. How do I fix the issue? 

I receive errors when trying to send out messages using the Manychat Make modules for “Send text” and “Send message”  Could someone shed some light on what they intended for? I am planning to collect leads via Instagram and Telegram and to then send out Texts/Messages via the according channel where the contact came from. However the errors claim there was no prior contact and no message can be sent and also mentions message Tags:[400] Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 70h ago (more than 24 hours ago)When adding a Tag I receive:[400] Validation error: Message tags

Hi, i have a question about the pro account I was wondering if I pay for the $25 plan for 2500 contacts and I don't use those contacts anymore can I delete them and always keep my budget under 2500 contacts? thanks

Hi, I want to send a welcome video when someone new follows me. I used to do this manually writing a message and sending the video file directly into their inbox. It would be great to have this automated! But, the setup only seems to allow for sending the link to the video which then opens up in their browser or dropbox. Is there a way to send the video direct into their inbox like when I do it manually?Thank you

I am creating a manychat subscriber using api.Create failed, attempting to FIND existing user. Error: {"status":"error","message":"Validation error","details":{"messages":{"wa_id":{"message":["This WhatsApp ID already exists: 91*********"]},Now the frustrating thing is how do i get the subscriber id of this id so i can update some important fields that i need to communicate with this customer.There is no search by wa_id feature available. And it would make more sense that when this error is thrown you should also give the subscriber id of the contact already in manychat.  

Hello, I’m Brazilian and I speak Portuguese. I’m experiencing a problem with the contact limit. It says I can have up to 1,000 contacts, but it also shows that I already have 1,475 contacts. However, I have already deleted all contacts from the list, and the number still remains the same.What should I do?  

As we know previously, Manychat allow use to broadcast to all our messenger contacts, but after the depreciates of Tags. Does it mean all my 20K+ contacts are basically useless now?

i want to sent buttons to WhatsApp with user field and emoji  

Bom dia! Estou tentando novamente fazer uma assinatura do Manychat, porém para nessa pagina.eu tive uma pagina antiga do facebook quando usei o manychat pela primeira vez que foi raqueada e suspensa, e agora que preciso voltar a usar o manychat quando faço login com google cai nessa tela, voce nao possui um canal. quando tento adicionar aparece "pedido enviado"e não vai para frente para eu assinar. 

Hi,I need the VAT number of Manychat company for my accountings (not my own VAT on invoice, that I already have).The address of Manychat is not enough and the rules in Denmark requires applying the company VAT from every company we buy from.I can’t find it anywhere and Chat GPT couldn’t help either. It doesn’t seem to be official anywhere, so maybe someone before me has had the same issue and been in contact with the support. I need the VAT ASAP. Does anyone know the VAT for Manychat?  

hi i started using manychat automation for whatsapp dm keyword reply for 10 days...but i got restricted does that have any thing to do with manychat...and how to know if using manychat dm keyword reply could get me restricted or banned another time?

特定のコメントを入力しても作動するときとしないときがあるのはなぜですか？？ほぼ反応しないのですが、途中で止まる。だれも反応しないなら何か間違っているのはわかりますが、反応してる人もいます。初めましての挨拶の設定もまだできないと表示されています

From my understanding, you can only get the JSON code to connect to the FB ads if you select the “user clicks on facebook ad” trigger. However, when I try to activate it, I get an error message like in the first image. But I’m confused because nothing in my initial message has those variables (see 2nd screenshot).   

Pessoal, por favor, alguém me ajuda! Já tentei a conexão via meta e via instagram, não sei que conta é essa.Já excluí pelo instagram Mesmo assim não consigo adicionar a nova conta do manychat

I am trying to connect an Instagram account, but it shows that “Request Sent” and I can’t find anywhere the request that I need to approve. I have full access and also the owner of the Instagram account we couldn’t find it anywhere. Please help.

how can i connect my many chat though JSON. i dont have the growth tool on my manychat

Hi everyone! I have a quick question.I’ve been using Manychat for about two years and I’ve built up a list of around 23,000 contacts across my automations.Is there a way to send a one-time broadcast message to all of these contacts at once?I want to make sure I’m doing it correctly and within the platform rules.Any tips, best practices, or things I should watch out for would mean a lot.Thanks in advance! 🙌

Where is the automation “When someone new follows you” I don’t see it 

My Google Sheet has 2 columns, IG_username and Message_to_blast.In Manychat, I build a flow to lookup the IG_username, and put the Message_to_blast into Manychat Data, and then send to the user.It works great at first, but after I edited the Message_to_blast in Google sheet, Manychat still kept sending the old data.I am not sure if there is cache issue since it is the same IG_username.I have tried many efforts, still doesn’t workI tried clear my browser cache I tried disconnect Google Sheet and connect again I tried clicking “refresh” on action  I tried deleting the action and adding back in (well I was using 2 different IG account to test this, one works, meaning it send the updated message, but the other doesn’t, it still send the old message, weird… ) I am new to Manychat and I appreciate any sort of help / tips! Thank you everyone in advance!