Ask and troubleshoot

Hi,I work on my manager’s ManyChat account. He receives all educational emails announcing new courses, webinars, and programs like Summer School. I have my own ManyChat Community account and can join courses, but I don’t receive those announcement emails automatically.Could you please tell me how to subscribe my email address to the same educational mailing list?Thank you!

Hey, I set up comment keyword to receive guide automation on Facebook, and people have to write their emails, which should trigger automatically that they are added to sequence on KIT. It works flawlessly on instagram, but on messanger it just doesnt trigger the email, although collection field is set as email for their reply. Any ideas? :) 

Hello!Free plan for Ukraine is just only for individuals, not for business? I register my 2 account - one private - its free, another for business - is payable. Or I did smth wrong?

Hola a todos.Quisiera consultar si alguien ha tenido este mismo problema en ManyChat o sabe cómo solucionarlo.Tenemos varias campañas de Meta conectadas con ManyChat y, normalmente, a cada campaña le asignamos una palabra clave específica (por ejemplo: "INFORMACIÓN DEL CURSO DE TEA") para que nuestro flujo identifique correctamente de qué anuncio proviene el lead y envíe la información correspondiente.El inconveniente es que, desde hace poco, todas las campañas cambian automáticamente a la palabra clave general "¡Hola! Quiero más información.". Nosotros editamos la configuración, asignamos nuevamente la palabra clave correcta, guardamos y publicamos los cambios, pero después de un tiempo ManyChat vuelve a reemplazarla por la palabra clave general.Ya hemos intentado actualizar la configuración varias veces y el problema persiste, lo que está afectando la automatización y la correcta clasificación de nuestros leads.¿A alguien más le ha ocurrido este problema? ¿Pudieron solucionarlo? Cual

Hola equipo de Soporte de ManyChat,Espero que se encuentren bien.Nos comunicamos con carácter de URGENCIA, ya que actualmente tenemos dos casos abiertos que llevan más de 72 horas sin gestión alguna, afectando nuestras operaciones de manera considerable:1. **Caso Crítico - Error en creación de cuenta:** La plataforma nos creó de manera incorrecta una cuenta nueva. Requerimos la corrección inmediata de este inconveniente.2. **Caso de Comisiones - PartnerSlack:** No se están viendo reflejadas las comisiones correspondientes al mes de julio en la plataforma.Agradecemos enormemente su pronta intervención y actualización sobre el estado de estos tickets, dado el tiempo de espera acumulado y el impacto generado.Quedamos a la espera de su respuesta prioritaria.Saludos cordiales,

Hi there! More and more people report they don’t see the button to click after receiving Manychat opt-in message. Will this issue be resolved by Manychat team or it’s an issue in Messenger/Instagram version? Sincerely,Alina

So far I have 1.5k contacts with about a 15% delivery rate which is awful. When I went onto the ManyChats Q&A and asked about delivery rate it was mentioned that it just means if people opened the message and not if it actually lands in their inbox. So I went out to test this and encourage people to open their messages ect. Nothing changed, same 15% overall delivery rate. I have tried without links in first message aswell and no change. There are no restrictions on my account aswell.Is anyone having/had same issue on FB? I am probably going to see which countries actually have it delivered but not sure if manychats has that information. Is it some geo location issue? (EU restrictions)?Literally cannot find anything to help with this.

No me permite importar contactos, el boton me sale oscuro y no funciona.Como habilitar la importación? 

I just connected my account to manychat, and got banned immediately, then created a new ad account. It was working and when I connected it to manychat, again it was banned immediately.  Look into it with facebook, something is wrong!!!!!!!!!!

Hi everyone,I'm hoping someone can help me with my subscription.My ManyChat subscription is managed through the Apple App Store, and I'm currently on the Pro ($39/month) plan. I only have less than 50 active contacts and I'm not using any Pro-only features, so I'd like to switch back to the Essential ($17/month) plan.Since my subscription is managed through Apple, I'm not seeing an option to downgrade within ManyChat.Has anyone gone through this before? Can I downgrade directly through the App Store? Do I need to cancel my current subscription first and then subscribe to the Essential plan? Is there anything I should be aware of before making the switch? Thanks in advance!

buenas necesito si alguien puede ayudarme a solucionarlo, hice una automatización en el plan gratuito, seria el primero, y me sale que tengo que pasarme al pro. Ya revisé todo. no encuentro nada mal realizado, no es mas gratuito? 

  Here’s everything I’ve already checked and confirmed correct: • Automation status: Live• Trigger: set to “any story” (not a specific story)• Keyword: “Moi” under “specific words or reactions”• Instagram connection in Manychat: shows “Connected”• Instagram account type: Professional (Business)• Instagram story reply settings: open to everyone (not restricted to followers)• 3 different people replied “Moi” directly to my story (typed message, not just a like/reaction)• Preview mode confirms the trigger logic is correctly set to “any story” I’m on the Free plan. Could this be related to a plan limitation (like the Instagram Send Message step, or a contact limit)? Or is this a known bug?Any help would be really appreciated, I’ve been stuck on this for a while. Thanks

Hi everyone, I have a major problem, please.My automation setup is: Facebook post -> keyword comment -> automatic Messenger message sent with a link to the website.The issue is that people seem to be receiving the message, but they aren't seeing it! It’s happened to over 40 people in just two days; only two have actually seen the message.What’s going wrong here? Is Meta "ghost-blocking" the messages?Thanks a lot for your help 😊🙏BernieKoh Samui Voyage Co Ltd 🏝️ 

Hi,2 questions: if a person who comments on FB post has set high privacy settings for their messenger account - will they receive an automated message instantly or do they have to grant permission for contact first?I modified the existing automation - I activated the public auto-response in Feed button in but it seems it doesn’t work - no auto-response is visible as replies to comments. Why?thanks!Karolina

OTP Authentication CodeHello! I’m unable to create a template for sending authentication codes through Meta, even though all required permissions have been granted.Marketing templates were created successfully, but they are still under review. Could you please advise how to resolve this issue?

As of 9:10am today my rules stopped triggering. Attached are screenshots of the inbox view, normally on ‘new contact’ a rule fires that subscribes them to a sequence. This has stopped being triggered. Subscribing people to sequences is still working, as it every other bit of ManyChat functionality in my bot.This is happening on rules for ‘tag applied’ ‘custom field changing’ as well, literally all my rules.I have followed all troubleshooting… refreshing permissions, creating test rules, checking manychat permissions for the page… everything.Has anyone experienced this before? Any ways to get things back working? 

Hey everyone,I know that there have been some questions on how to get the “Say Hi to new followers” working but I just wanted to confirm if the template is still available. I’m new to ManuChat and I can’t see the template at all. Would there be another similar template?Thank you.

Subject: Follow to DM fires, but at a 0.6% rate — what trigger rates are others seeing?Hi all,This is not another "it doesn't trigger at all" post. Mine does trigger — just almost never — and I'd like to understand whether that's normal.Some background: I set the automation up a few months ago and it barely produced anything. I worked through everything the "Get help" chat suggested, none of it changed the outcome, and eventually I parked it. Coming back to it now with actual numbers.Numbers over the last 3 months:- 6 total triggers- ~1,000 new followers in the last month alone- Roughly a 0.6% trigger rateSetup:- Instagram Business account, 15k+ followers, region: Spain (EU)- Connected via the Unified Instagram Onboarding flow- "Say hi to new followers" LIVE the whole period, delay set to [X] minutes- Comment-to-DM and story reply automations on the same account work normallyWhat I've already tried, over several months:- Created and linked a Facebook Business Page to the account- Switc

Ao entrar na minha conta do Manychat, consegui conectar no facebook, mas da erro quando tento conectar no Instagram. Parece que o pedido foi enviado, mas não passa dessa parte. 

Hi team,I'm hitting a known blocker and need help escalating my ticket. Our production WhatsApp channel is down, so this is time-sensitive.After re-authorizing the Manychat integration in Meta to fix my Instagram connection, WhatsApp disconnected. Reconnection now fails at the final step of the wizard with "Something went wrong."Root cause (confirmed): in Meta Business Manager → Billing Hub → Credit lines, Manychat's credit line allocation shows "Access removed" but is still attached to my WABA. Meta rejects sharing a new credit line while the stale one is attached. Meta support confirmed in writing that only Manychat (the BSP) can remove this allocation — I can't delete it from my side.Already ruled out: Meta authorization is OK, no payment method on the WABA, currency USD, 2FA not involved (fails before the PIN step).Action needed: remove the stale credit line allocation and re-share Manychat's credit line with the existing WABA (not a new one).Ticket: 539380 (Pro plan).​@cata_rendon

I have tried connecting my Facebook accounts (Business pages) to ManyChat. And I’m trying to post reels on FACEBOOK (not instagram). I’d like to have people comment on the Facebook reels and have an automation trigger. I have tried the “DM automation” trigger and also the “Facebook messenger” trigger and neither are working at all. Many chat doesn’t even see that there are comments.  Any suggestions?

Hello everyone! I need some help with a specific issue.How can I change the email I use to log in to my ManyChat account? I currently sign in with Google, but I'd like to use a different email address instead. Is that possible?

Hi, I only have 56 total contacts, but my active contacts are already locked at 500 and my Instagram automations have completely stopped. Is there any way to manually reset my active contacts or start a new billing cycle early? Waiting until August 20 isn’t practical because my business depends on Instagram automations.

We noticed that an “Offers and announcements” message is appearing in our chatbot, even though we did not add this in our automation. Most of our customers are receiving it, and we do not want users to see information that is not part of our chatbot flow.At the moment, we are not sure where this message is coming from or how to disable it. Has anyone else experienced this issue recently, or does anyone know what might be causing it and how to turn it off? It has been happening in our chatbot over the past few days.  

The title is self explanatory. I’ve had this data collection block for months (collecting “dates” from customers) Worked just fine. Today, out of the blue, it stopped working. I even created a “test flow” to make sure the data collection wasn’t working…  Anyone else facing the same issue?