Ask and troubleshoot

Faz 4 meses que tento cancelar a assinatura do manchete. No entanto, continuam me cobrando R$ 149,00.  Já preenchi o tal do ticket que eles comentam. Já tentei achar o procedimento no site, mas não achei.São 4 meses de cobrança, e eles continuam não cancelando essa mensalidade.Já coloquei no reclame aqui e nem retorno tive.

Oi pessoal, tudo bem?Estou com um problema no fluxo de mensagem automática para novos seguidores no Instagram.Segui um passo a passo completo de alguém que já fez esse fluxo funcionar, esta tudo montado certinho, ativo e era pra estar funcionando.Mesmo assim, as mensagens não estão sendo enviadas para novos seguidores.Alguém já passou por isso?Existe algum detalhe oculto ou algum bug recente que possa estar causando esse problema?O que posso fazer para resolver?Agradeço desde já.

Hi,We have WhatsApp Automations and had always used smart delays in them. Now we are not able to update the Automations because we get this error message: Set Delay duration of less than 24 hours for delivering the next messages. Do you have similar experiences? And how can it be fixed?

El disparador de flujos del DM de instagram no s está activando como antes, con cualquier palabra, ahora me pide que escriba las palabras específicas qeu lo activan y lo necesito abierto

On Meta Business The status is “connected” but on manychat is “pending” for the Whatsapp.What could be?

I'm testing automations for automatic responses on Instagram. It happens to me that the first test with the same user (the one who asks) to do the test works correctly, but if I want to test the automation with the same test user the automation does not work, if it does if I ask with another new user, but the second question doesn't work.Does the automation work only once per user or do I need to configure something else?Note: at the moment I am using the free version, and then if the product works for me, I will move on to the paid version.thank you

Getting this error?“You can’t log in with this Instagram account. Try using a Facebook account that you know is connected to this Instagram account.” Big Meta Bug Issue. Solution available

Eu gostaria de entender como faço para dividir as conversas do Instagram que aparecem no Live Chat do ManyChat entre as pessoas da minha equipe.Quando novas mensagens chegam pelo Instagram, queria que o ManyChat já atribuísse automaticamente essas conversas para cada membro da equipe, de forma igual.Por exemplo: se 10 pessoas mandarem mensagem, o sistema dividir 5 para cada pessoa automaticamente, para evitar “confusão” na parte de distribuição.Alguém sabe como configurar essa divisão automática no ManyChat?Ou qual seria o jeito certo de fazer isso?Obrigado!

THIS IS MY AUTOMATION: https://app.manychat.com/flowPlayerPage?share_hash=3714700_c8361ccf29cb0511208124afc1ec5dbe08339629  🚨 Issue: Voiceflow Agent + ManyChat Instagram DM Not Responding CorrectlyI’m using a Voiceflow Agent (the OmniFusion AI template) connected to ManyChat for Instagram DM.Everything should run fully through Voiceflow, including the AI-generated buttons.But I’m facing two big issues:❌ 1. Sometimes the bot suddenly replies with just “true”The conversation works for a few messages, and then out of nowhere ManyChat receives the response:true– No text– No AI answer– No buttons– The flow breaks completelyIt seems like Voiceflow stops sending normal responses and sends that “true” value instead.❌ 2. Voiceflow generates buttons, but ManyChat never receives themInside Voiceflow, the agent does generate dynamic UI buttons (choices).But ManyChat never receives those buttons in the response.So Instagram cannot show: Quick Replies Choice buttons Any UI elements This makes t

Hello, I am new to Manychat. I have been working in marketing for several years and would like to start my own business helping small businesses automate their tools, including Instagram. Is it possible to have a kind of professional account so that I can access several client accounts that they themselves could also access, but without having to share login details?The aim would be to support them in using Manychat, creating sequences and automations for them, but allowing them to retain control over these in the future. Is this feasible? Which plan should I choose? Thank you in advance!

buenas noches, saludos desde argentina tengo un problema con la automatizacion de la aplicacion whatsapp bussines y manychat, tengo todos los pasos configurados correctamente, pero al momento de crear la automatizacion y ponerla en prueba, no se ejecuta, es decir tengo todo conectado y vinculado, el flujo ya creado pero no interactua.en el modo vista previa funciona correctamente, pero al publicar y probarlo con whatsapp no hace nada, el unico error que me da la pagina es que los contactos no se importaron, mi pregunta es porque? lo he probado con numeros no agendados y con numeros agendados y nadatengo la version pro  he probado con desvincular whatsapp y hacerlo nuevamente y nada, que puedo hacer? hace varios dias que no lo puedo resolver, y cuando hice la prueba gratuita me funciono correctamente al pasar a pro y configurar todo fue que empezo el problema

 Cree el flujo de respuesta pero apesar de mandar mensajes de 3 diferentes numero no hay automatizacion de respuesta, mi cuenta de wsp sale restringida en facebook, sin embargo este numero es numero es nuevo uno recien comprado y no eh tenido ninguna conversacion mas las que yo eh escrito, aparte de esto me sale pendiente estas validacion y queria saber si es que por eso no se me habilitan  

Criei um post onde a pessoa comentará uma palavra e eu vou enviar uma lista na dm dela, entretanto, o post que eu preciso automatizar ainda esta agendado e não foi publicado ainda. Eu consigo usar esse post para automatizar, ou preciso esperar ele ser publicado?

I am signing up my clients for manychat and of course wanting to get referral commission. If I create an account for them and connect their pages and help them with sign -up process this counts as a referral assuming I use my affiliate link? Also, I would use my socials to connect their page and ad account as I am doing a DFY managed service, would this affect how it shows up as a referral or do they need to connect from their social profile initialy. Thanks!Austin

Hello!This sounds silly, but I can’t get connected to ManyChat.For almost a year now, I keep trying to play with the connection, and it says I have an account and it’s connected to my IG, however it says ‘Virtual Assistant already connected to Virtual Assistant.Switch Instagram to continue with another account or request access from the owner of Virtual Assistant.’….except I am the owner.I have spent a significant amount of time searching for somewhere i have to approve this, and including in Meta, and cannot find anything.I really want to be using ManyChat, but I truly can’t figure out how to work around this issue.Please help.

Alguém sabe o que fazer?  

Hi! Im trying to create the new automation to autodm new followers and it asks me to update my permissions. The it takes me to this page but it allways throw an error.  The error says > You can't log in with this Instagram account. Try using a Facebook account that you know is connected to this Instagram account.

La automatizacion de no funciona, asi mande mensajes no se responde nada asi hallan pasado las 24 h . la ceunta me sale restringida apesar de seguir todos los pasos  

Hi everyone, I’m facing a serious issue with my Instagram account and I’d love some help or insights from the community. Whenever someone tries to follow me, a pop-up appears saying “Beware of potential scams” and shows my account creation date with a confirmation button. My account is old, active, and I post regularly. It’s verified on Meta with my ID — so this warning makes my account look suspicious even though my activity is 100% authentic. Since it started, my daily follower count dropped from 100+ per day to barely 10 😩 I’ve already contacted Instagram support. They told me to reinstall the app, but that didn’t fix anything. The only thing I can think of is that I use Manychat (a Meta partner) to send automated messages when people comment on my posts asking for free resources. It works really well — people engage a lot — but I’m wondering if this automation could have triggered the warning. Has anyone here experienced the same issue or found a fix?Any help or advice would be hu

Boa tarde pessoal, estou com problema no envio de broadcast para DM List, sempre enviei normal para quem se cadastrou.Depois que atualizei as permissões do Instagram para aparecer o gatilho de quem seguiu o perfil, o broadcast parou de ser enviado, simplesmente fica iniciando eternamente até que uma hora para e termina, sem ter feito nenhum envio, como aparece na foto abaixo. alguém sabe qual o problema? e como faço para resolver? 

já tentei varias vezes e fala que o número do cartão cadastrado está incorreo, sendo que não está.

Subject: HTTP Request - Variables showing as "undefined" & Test Contact not foundHi Manychat Community,I'm setting up an HTTP Request action to send data to my n8n automation via webhook, but I'm running into two issues:Issue 1: Variables are "undefined" When I add variables (Contact Id, Last Text Input, Full Contact Data) to the Request Body, the Preview shows "Invalid JSON - Variables are not defined". I've tried using the blue variable buttons (not typing them manually), but they still appear as undefined.Current Request Body setup:json{ "user_id": "[Contact Id]", "message": "[Full Contact Data]", "text": "[Last Text Input]"}Issue 2: Cannot select test contact In the "Contact for testing" field, I type "monschke495" (which definitely exists in my Contacts - see attached screenshot), but it shows "No Items Found". The contact is subscribed and active in my contact list.What I've tried:Using the "+ Add Full Contact Data" option Using "{+} Add a Field" to insert variables indivi

I'm testing WhatsApp automation. The automation is triggered by the user, but it doesn't respond. I tested it with a pre-made template, and it doesn't work either. The log shows that the automation was triggered, but no WhatsApp messages were received.HiThe "Automate Appointment Scheduling" automation was triggered.

Hi everyone,I’m hoping someone here has experienced this before. My Instagram Business account is connected to ManyChat and I can see new contacts appear in my Audience list when they send me a DM — but no automation replies are sent at all.Here’s everything I’ve tried so far: Tested on a new ManyChat account with a simple “send hi” flow — same result. Confirmed Instagram account is Business (not Creator/Personal). Tried with multiple external IG accounts to trigger the flow. Flow is published, trigger is a keyword, and the first step is a simple message. Checked in Live Chat — incoming DMs appear, but automation doesn’t start. Followed ManyChat support’s Instagram Automation Troubleshooting steps: Refreshed Facebook/Instagram permissions. Reset ManyChat permissions in Facebook Business Integrations. Verified messaging settings (“Allow access to messages” is ON). Checked Handover Protocol in Facebook Page settings. No age/country restrictions. Even t

Hey! I am setting up a new follower DM automation and I am asking a each new follower a question. They then click on a button to answer the question and then are supposed to be sent a reel. But I can only figure out how to send the reel where it opens a browser inside the Instagram app. It doesn’t just take them straight to the reel. See screenshots for context. Is there a better way to do this?  I am just adding the URL of the reel to the bottom action. But this opens it in Instagram as if you’re opening an external link. Any tips?