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4148 Topics
TOT
TOT
posted in General Q&A
Automation Not Working Boosted Post

My business did a paid partnership with another brand and used the many chats automated comment feature. It worked fine for the post, but now that the brand is boosting the post it no longer works. Anyone know why and if it’s possible to fix it? Thank you!

191
rodrigo_silvano
Waynem13
Waynem13Chat Surfer
asked in General Q&A
Issues with Instagram Ads Trigger

Hello, I’ve set up an Instagram automation using the Instagram Ads Trigger, and created a campaign through Meta following this tutorial:  The campaign shows a lot of engagement, and my Instagram inbox shows that some users have been served the first message in the flow, after which they tapped the Quick Reply button, but no further messages were sent to them from the flow.   My Manychat inbox shows none of these conversations, which seems strange to me, as I can clearly see the conversation in Instagram. I’ve double checked all the settings, and the preview within Manychat works perfectly. I’ve spent over $200 on this campaign, but can’t show my client any results, which is concerning.  Any suggestions as to why this isn’t working? TIA,Wayne

4029
rodrigo_silvano
Channar
ChannarUp-and-Comer
posted in General Q&A
My insta reel is viral, now the link is not working

My reel on insta got 100k views with 2k comments, Now the link is not working which is inside the flow. what to do and is it safe to message 2k contacts or should i stop the flow ?

262
rodrigo_silvano
tonycoypys
tonycoypysUp-and-Comer
posted in General Q&A
issue with instagram Autobot

Hi everyone,I'm working on a Manychat automation for Instagram and have set up a trigger using the keyword "info" (screenshot of the flow is attached).The logic appears to be connected properly, and the trigger is enabled. However, the automation still shows "0 runs", even after multiple test messages using the word "info" in different ways. I also can't preview it on instagramHere’s what I’ve already tested: Sent messages directly via Instagram DM Tried different variations like "info" and "can I get some info?" Verified that the flow is published and live Made sure the keyword trigger is turned on There is some conditional logic in the flow that might be affecting how it runs, but I’m not sure if that’s the cause.I’d appreciate any insight or a second pair of eyes on this, thanks in advance. 

223
rodrigo_silvano
scott
scottUp-and-Comer
posted in General Q&A
Facebook Ads option not appearing

Facebook Ads not appearing in Automation settings even after reconnecting Facebook with full permissions. what to do?

174
scott
shishirasad99
shishirasad99Up-and-Comer
asked in General Q&A
Enable the option to upload/import JSON flow files for my ManyChat account.

Dear ManyChat Support Team, I hope this message finds you well. I’m reaching out to kindly request that you enable the option to upload/import JSON flow files for my ManyChat account. This feature is essential for implementing advanced chatbot flows and improving the overall experience for our audience.  Please let me know if any additional steps are needed from my side. I appreciate your support and look forward to your response. Best regards,Shishirasad99

3063
qaroon
JCVadi
JCVadiUp-and-Comer
asked in General Q&A
Auto-DM link for Comments not working

Hello Manychat Community,I have attempted to set up a rather basic automation of Auto-DM links from comments. The Automation works, but not how I thoguht it would, in other words, I set it up to send a DM on specific words “Discipline” for example. But I want to set it up so that it would send it ONLY if somebody comments SOLELY the word discipline and nothing else.In the way that it is now, is that if that word is used in a sentencer, it will still send a DM. For example:“I love the way that I have been building my discipline.” → Send a DM but I DON’T want it to.“Discipline” → Sends a DM, and I would like to automate that it sends ONLY in this case, with just the word “Discipline” written in the comments. I have looked around the platform but couldn’t find anything to configurate it.I would be very grateful if someone could assist me with that, thank you! JC

997
mrdarylblack
RedT
RedTUp-and-Comer
asked in General Q&A
How do I automate a thankyou for following on instagram

I’m brand new to this so sorry if a silly question. I’m just starting a new instagram page and I want to send an automated thankyou to anyone who follows my page. Is there a way of doing that automatically? 

20795
hamilh
Orlena
OrlenaUp-and-Comer
posted in General Q&A
People having problems

I use many chat to send people to sign up for a free video. Most people access it fine but I get a steady stream of people who have problems. Including “I don’t want to open it in threads”. I don’t send them to threads. Is this IG sending them there instead of my site? Anything I can do about it? Or do I just need to accept that a percentage get glitches??

131
Fabio Gaulke
Brandon08253
Brandon08253
asked in General Q&A
Post Trigger Overlaps

I'm trying to understand how ManyChat handles overlapping Instagram triggers. Here's the situation: I have one trigger set to fire on all Instagram post comments. I have another trigger set to fire on a specific Instagram post. Both triggers use the same keyword. A user comments with that keyword on the specific post. In this case, what happens? Does ManyChat run both flows? Or does it only trigger one, and if so, which one takes priority?

42
Aafia Umair
fcollective_
fcollective_Up-and-Comer
asked in General Q&A
How can I send dm to all my insta followers ?

Hello, How can I send a dm to all my followers? Or to all the people I've interacted with via manychat automations?

525
Fabio Gaulke
samar
samarChannel Explorer
asked in General Q&A
How to Stop ManyChat AI Agent from Interrupting Live Conversations

Hi everyone,I hope you're all doing well. I need a quick help.I’ve set up an AI Agent using ManyChat's native AI.The conversation was already open and a real person was chatting with the user, but the AI Agent jumped in just because it recognized a word, not based on user intent.Can anyone tell me how I can prevent the AI Agent from interfering in situations like this?Thank you,Samar Abbas  

81
rogerioaraujo
omersaruhan
omersaruhanUp-and-Comer
asked in General Q&A
I need to send wa message to people who comment on instagram post

Hello,I send DM to people who comment on my instagram post and ask for GSM number. Than my flow jumps to another flow to send a WhatsApp message. But it's not working. Is it possible to do such thing? Regards

384
rogerioaraujo
adriana2007
adriana2007
posted in General Q&A
Custom field issues

We’re experiencing an issue where Custom Fields are not being detected correctly in our flows. Please investigate this as it’s affecting functionality on our end.

141
Gustavo Boregio
T
TurboUp-and-Comer
posted in General Q&A
Duplicate Message Issue When Triggering API in ManyChat Flows Across Sub-Accounts

Hello everyone,We are in the process of setting up automated reminders for our leads using our custom API. While doing this, we’ve encountered an issue: when we trigger our API call within a flow, the message is sent twice to the same lead, even though it should only be sent once.Our ManyChat setup consists of a single main account that contains multiple sub-accounts. Each sub-account uses a different WhatsApp number and has its own flow. However, we’ve noticed something strange: even though these flows are in separate sub-accounts, they all seem to have the same Content ID number. This might be linked to the duplicate message issue, but we’re not sure.We’re trying to understand two main things:Why are duplicate messages being sent when we call our API inside the flow?Why do different flows in different sub-accounts appear to share the same Content ID?If anyone has experienced a similar problem or knows how to resolve this, your guidance would be greatly appreciated.Thank you in advanc

293
Gustavo Boregio
pamela
pamela
asked in General Q&A
META Invalid Conversions API Credentials

I am unable to configure the Goal Conversions API. I followed Manychat's step-by-step instructions to configure it, but every time I enter my Data Set ID and the Token generated by META, it always gives an error saying “Invalid conversion API credentials”. How to solve this problem?

75923
elbak89
Mauis
Mauis
asked in General Q&A
Contact ID

Hi everyone, this question is killing me, I hope someone can help me.How can I export the contact´s ID to a csv file? I have tried selecting all contacts and then Bulk action and export, but I cant.I have also tried by doing an automation to export to a Google Sheets but I couldnt either.Thank you

371
rogerioaraujo
Abenteuer Immobilien
Abenteuer Immobilien
asked in General Q&A
Help with tracking - Meta Ads

Hello everyone, I have the following challenge: we have a reel that was posted organically on Instagram. Here the customer can secure a freebie with a keyword. We have now recycled this reel as an ad. In order not to lose the trust, we have not changed the reel. Now the people who become aware of the reel via the ad also have the chance to secure the freebie with the keyword. How can I use Manychat to give organic customers the UTM parameter with source=organic and the customer who became aware of me via the ad the UTM parameter source=paid? 

221
Gustavo Boregio
RAMONGT
RAMONGT
posted in General Q&A
Límite de mensajes que se pueden enviar a un lead en un día

HolaSé que cambiaron recientemente algunas políticas de uso de la mensajería en masa.Quería saber, para una misma lista de leads de la empresa, hasta cuántos mensajes de marketing se pueden enviar en el plazo de 24 horas.O no hay limitación?Gracias.

161
Fabio Gaulke
katarzyna_czernek
katarzyna_czernek
posted in General Q&A
Can’t connect my Instagram & Facebook account to ManyChat – integration seems broken

I’ve been trying to connect my Instagram and Facebook account to ManyChat, but the platform simply won’t link properly.Although ManyChat appears as a connected app in both Facebook and Instagram settings, the account doesn’t fully connect — I can’t access the automation setup screen, and the system behaves as if there’s no connection.I’ve already gone through all the available troubleshooting steps (clearing cache, switching browsers, checking permissions, reconnecting pages, logging out and back in, etc.), but nothing has worked.The Facebook Page and Instagram profile were never connected to any other ManyChat account in the past.Can you please investigate and help me finally complete the connection?

301
Fabio Gaulke
hefajj
hefajj
posted in General Q&A
Contact stopped notifications - > not able to get it back to the list

Contact stopped notifications. Sending isn't available until contact resumes them.→ user even after clicking “get updates” is not able to resubscribe.When we deleted the contact from Manychat to refresh it in Manychat database, there is still no reaction after clicking “get updates”. User tried all setting in messanger, also was clicking on our ref link to the subscription list to get back on the list, but nothing is working. Still Manychat does not see subscription

131
Fabio Gaulke
Karlie Place
Karlie Place
posted in General Q&A
Problems with the ManyChat Partner Program Application

Anyone else having trouble applying for the Partner Program Application? I fill out all fields and have doubled/triple checked and it just keeps giving me an error. The “Contact Support” field is not clickable and doesn’t work.https://dash.partnerstack.com/application?company=manychat&gref=page  

151
Fabio Gaulke
LREECE111
LREECE111
asked in General Q&A
Messenger Gallery image size issues

Anyone else having issues with the gallery image sizes on mobile? Usually this happens when a Meta or iphone update happens and we just have to wait it out. Please advise if you have information. I dont want to have to go in and resize all images. 

355
Fabio Gaulke
qltjanbert
qltjanbertChannel Explorer
asked in General Q&A
https://my.manychat.com is Down!!!

Dear admin, the open site redirect site is down fix it as soon as possible it’s disrupting our business.

70
qltjanbert
thadpole
thadpole
asked in General Q&A
My business is a service type. How to maximize the Buy Button?

Hi! I’m running a luggage storage business, and I want customers to transact via the chatbot for the entirety. However the buy button seems to be designed for retail kind of transaction. Is there a way to make it for a service type? Like if a customer wants to store a luggaged sized A by x quantity in y days?

80
thadpole
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