Skip to main content

Ask the community

Do you have a question about Manychat? Try searching here.

3863 Topics
OliverDK
OliverDKChannel Explorer
posted in General Q&A
META Invalid Conversions API Credentials

Hi everyone,I’m having some trouble connecting my ManyChat account to my Facebook Ad Account and Conversion API, and I’m not sure what I’m doing wrong.Here’s the situation: Account X is the Admin and Owner of: The Facebook Page connected to ManyChat. The Ad Account I’m trying to connect. The Business Manager where the Conversion API token was generated.   My ManyChat account is linked to the same Facebook Page that’s managed by Account X.  I’ve tried connecting:Through Facebook, and Using the dataset and token option with the Conversion API.No matter which method I use, the connection just doesn’t work, and I can’t figure out why. I get the “Invalid Conversions API credentials”What I’ve Checked So Far:Account X has full Admin access to everything (Page, Ad Account, and Business Manager). The Conversion API token was generated in the same Business Manager as the Page and Ad Account. The Page and Ad Account are properly connected in Meta Business Suite.What I Need Help With:Why isn’

1415
Césarpr
pamela
pamela
asked in General Q&A
META Invalid Conversions API Credentials

I am unable to configure the Goal Conversions API. I followed Manychat's step-by-step instructions to configure it, but every time I enter my Data Set ID and the Token generated by META, it always gives an error saying “Invalid conversion API credentials”. How to solve this problem?

70722
Césarpr
Suhan Gu
Suhan Gu
asked in General Q&A
Connect Instagram account Issue

I had tried to switch my Instagram account to Facebook AccountHowever i didn’t have any Request from Manychat Also i can’t Switch Account (it make me login repeatedly..)What should i do?  

522
Alonate
ragnar_spirit
ragnar_spiritUp-and-Comer
asked in General Q&A
Unable to Connect TikTok Business Account to ManyChat – Error

Hello ManyChat Community,I have been attempting to integrate my TikTok Business account (username: ragnar_spirit) with ManyChat for several months now, but every time I click Connect and grant permissions, I receive a generic error message stating, “Something went wrong.” Despite multiple retries, the process fails at the permission‐granting step. My TikTok account is verified as a Business account and is registered in the USA. The problem has accured months ago, but I’m writing now, cause I need it support, I would be grateful.Details of the Issue: Account Type: TikTok Business (not Creator or Personal). Geography: USA‐based account (all settings reflect United States region). Error Message: After logging into TikTok and approving all requested permissions, the integration page immediately displays “Something went wrong. Please try again later.” There is no additional diagnostic information or error code. Attempts to Troubleshoot (so far): Verified that I’m using the correct T

393
ragnar_spirit
ColdBrew AI
ColdBrew AIUp-and-Comer
asked in General Q&A
Instagram Ad trigger - manychat not showing as partner app in ad manager

I already went through this in detail: https://help.manychat.com/hc/en-us/articles/14281321942428-Instagram-Ads-Trigger#h_01J5X89X1VV5ZEZYGZQG65X1FH The instagram ad trigger is working and is live. It has the quick reply and works. When I come to integrate with the facebook ad manager however it does not show manychat under the partner apps.  I'm basically having the same problem highlighted here: https://community.manychat.com/general-q-a-43/partner-apps-not-available-as-option-during-ad-creation-4973?postid=15731#post15731 Any fix? 

100
ColdBrew AI
prakashhindujaswitzerland
prakashhindujaswitzerland
asked in General Q&A
Prakash Hinduja Geneva, Switzerland - Can Chatbots Become the Private Bankers of Digital Trust?

Hello ManyChat Community,I advise institutions where a single WhatsApp message can move millions—yet most financial bots still feel like glorified FAQs. Let’s rethink conversational AI through a Geneva private banking lens:The High-Stakes Use Case:Imagine a ManyChat flow that:    Authenticates users via voice biometrics (not just 2FA)    Negotiates like a human private banker ("Would you prefer 3.2% for 5 years or 3.0% with gold collateral?")    Self-Documents every promise for compliance (auto-generating MiFID II records)Technical Hurdles I’d Love Your Wisdom On:    The Trust Paradox        How do we make complex financial decisions feel human while maintaining robotic precision?        Any creative uses of video messages or voice notes to build trust?    Compliance as a Feature        Has anyone built:            Auto-archiving for regulator-ready chat histories?            Jargon detectors that flag potentially misleading language?    The Portfolio Personality        Can we train bo

60
prakashhindujaswitzerland
Seamany1
Seamany1
asked in General Q&A
Partner apps not available as option during ad creation

Hello I am selecting an engagement campaign with the ad set conversion location as “Messaging Apps”. “Partner Apps” does not show up at the ad level as a destination option:     I can verify the ad account matches the connected Manychat facebook page’s ad account I have a live/published automation ready to goWhat more needs to be done to allow “partner apps” to be shown?

1265
ColdBrew AI
Jacinta Evans
Jacinta Evans
posted in General Q&A
DM Links to comment not working

Hi Guys, i reinstalled my Pro subscription to send out some new Auto DM’s, i can see the money has been taken from my account, but the automation is not working! I know I’ve set it up correctly as we have done these plenty of times.. but its not working. Please help asap. Is there a lag on upgrading subscription to be using it? 

101
rodrigo_silvano
Lasfit Automotive
Lasfit Automotive
asked in General Q&A
A quick question about Manychat

I have searched some YouTube videos about ManyChat. It shows up it automates the answer for some keywords, but can I reply to the TikTok message & DMs in the ManyChat backend?  I can not find any contact info on this website, which sucks. Help, please guys. 

71
Gustavo Boregio
justineleconte
justineleconteUp-and-Comer
asked in General Q&A
Manychat isn't transferring email to Kit (ConvertKit)

Hi.I have an issue with an integration from ManyChat to Kit. Here is the ManyChat automation: cf. screenshots.The part happening in the ManyChat DMs is working, but then my test contact (email) isn't being added to the Kit form and my Kit integration doesn't start.Meanwhile, when I opt-in directly via the Kit form, the automation starts and runs normally.So the issue seems to be in the connection between Manychat and Kit.Any advice?  

292
justineleconte
Cody
Cody
posted in General Q&A
Instagram connection Issue

Hello, I’m having trouble connecting my Instagram account to ManyChat. I’ve already integrated my Facebook page, but I’m still experiencing issues with Instagram. It says that the account is already connected, but when I check on Instagram, it’s not connected.  

481
David King
Stacey Clare
Stacey Clare
asked in General Q&A
Deleting Contacts - Can they interact again?

Hello, I am a food blogger and DM my recipes using many chat on both Facebook and Instagram. It is costing me over $1k a month so I want to delete that contacts and bring the cost way down. I have their email address stored on my eDM system so I do not need them any longer.My question is,  after I delete them, can the user interact again if they start an automation by commenting on a post? Does it treat them like they are a new person?taStacey  

161
Fabio Gaulke
Rungreg
Rungreg
asked in General Q&A
Telephone number registration in facebook

HI - I know its more a Facebook issue - but i dont find help on this and I want to use manychat to automate my whatsapp channel for my brand. However - I can not connect with manychat to it - it finds the account, it finds the number - but then somehow it doesnt work as it always says, that the number is already in use.  So the problem is: I registered one number - and somehow i can not verify the number as it says “number is already being used. However - I have no where else the number registered.  I have one business portfolio quoala.de, then I have one whatsapp account named Quoala. Then in the whatsapp manager i have this number registered - but as you can see - i cant verify it, as it is already in use.  I would really appreciate if someone could help me with this.  

261
Fabio Gaulke
Vítor Afonso
Vítor AfonsoUp-and-Comer
asked in General Q&A
Whatsapp not working!!

Hi everyone, how are you?I'm experiencing some issues with the WhatsApp connection on Manychat. In the Live Chat, it shows that the messages are being sent to the lead, and everything seems to be fine with the Manychat connection.The problem is that, in reality, the messages sent by Manychat are not being delivered to the lead's WhatsApp, as I’ll show in the screenshots below:  

351
HannahPro
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
When user opens live chat

he "interact with chatbot". Does this behavior RE-OPEN the 24h window? If so, how can I restart a specific automation? Thanks in advance!

313
rogerioaraujo
Edith Villa
Edith VillaUp-and-Comer
asked in General Q&A
Issues with Bodcast Automation: Messages Not Sending to All Selected Contacts

I have been experiencing issues when launching my broadcasts. For the past two days, I have scheduled and sent them live to a specific number of people. The execution appears to work, and it shows that the message has been sent, but only 1 or 2 people receive it, even though I configured it to be sent to 2,000 people. I am attaching screenshots showing the number of people the broadcast was supposed to be sent to and the actual number of recipients.! 

282
rogerioaraujo
alice.delvar
alice.delvar
asked in General Q&A
Instagram DM list disappeared

Hi there ! I opened ManyChat a few days ago and found a new page on which I was offered to create my first Instagram DM list. I wasn't looking for this at that time so I didn't go through, but today I want to and can't find it anywhere !Can you help me please ? Thanks a lot !Alice

201
rogerioaraujo
Tallita
Tallita
asked in General Q&A
Cancelamento

Fiz o cancelamento da assinatura, desconectei tudo, porém, o manychat segue tentando debitar o valor no meu cartão de crédito. Algum lugar onde eu possa falar diretamente com eles? Me orientem, grata.

111
rodrigo_silvano
morechimihurri
morechimihurri
posted in General Q&A
how to disable old instagram connection

Some time in the past, I tried using many chat, I didnt like it, and deleted the account. for some reason the connection still worked. I dont remember how but I got it to stop doing its thing, and now, in the last 2 days it started responding on my instagram, when I tried to log in to manychat, I couldnt because the old account had been deleted.  I am trying to disable the old flow, but I dont seem to be able to do it. I need help please. Thank you

91
Gustavo Boregio
Nimbus Trail
Nimbus Trail
posted in General Q&A
My automation responds to Instagram messages once in a while

I have two automation: ​​​​​First runs when it gets a message from Instagram, this automation has some smart delays and after them send the message to my n8n webhook. Second runs when the variable “Agent’s answer” has been changed to any value, the sense of the automation is get an answer from n8n workflow and send it to an Instagram user.The problem is that it sends a message to an Instagram user only on second message in a row. Example of the first message:You can see that a bit below the variable “Agent’s answer” is changing to new value, but I don’t get any message in an Instagram chat because the trigger of second automation didn’t start/The funniest part is when I type the next message: Why is it working now? but it hasn’t worked on the first message?I’m really confused, and  I’m asking for any help. In advance, thank you for any help :) 

81
Gustavo Boregio
Rosibohn22
Rosibohn22
asked in General Q&A
Plano Gratuito

olá! Fiz quatro automações e esta dando uma mensagem de que atingi o limite de automações, o que eu intendi é que seriam 1000 contatos pelo plano gratuito, estou iniciando na área, alguém pode me auxiliar? como faço para manter o plano gratuito,

81
Gustavo Boregio
wkistner6
wkistner6Up-and-Comer
asked in General Q&A
Where is my broadcasting feature?

Hey guys. Hoping someone can help me here. I am looking to send out a broadcast to my contacts but am not seeing the broadcasting section. Any recommendations? I have an admin role in our manychat with the influencer being the owner. Is this an issue?  

515
Celofat
ha.jannis
ha.jannis
posted in General Q&A
Edit/Delete for notes in a chat/contact

After talking to the Manychat support I had to realize that it was actually not possible to edit or delete notes in a chat/contact. I assumed it must have been a bug, because a notes features without an option to edit/delete seemed to make absolutely no sense at all. Especially, considering that notes lead to a very cluttered appearance of a contact. Anyway, this question thread is to point out this critical issue with notes, raise awareness for this well-needed feature and maybe increase the priority of this topic on Manychat’s roadmap :)

211
rodrigo_silvano
sohanasserrr
sohanasserrr
asked in General Q&A
How to subscribe to the 15$ plan

how do i subscribe to the 15$ plan?

91
rodrigo_silvano
Kayle
KayleUp-and-Comer
asked in General Q&A
Is it possible to insert a gif in Whatsapp message?

I’m creating an automation and I want to include a gif in a Whatsapp message response.  Is this even possible?

173
rodrigo_silvano
Community Terms & ConditionsCookie settings