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4043 Topics
SavvySoft
SavvySoftUp-and-Comer
asked in General Q&A
Where can I find my Ticket Status?

Please how to do I check the status of my ticket on my account?

546
SavvySoft
darrylschoeman
darrylschoeman
asked in General Q&A
Live chat not available on free plan

I have just signed up with the free plan to test manychat. I sent a message to the linked whatsapp number. I can see the message in the live chat tab (area) but I cannot reply. It keeps giving me an error message to activate pro as marketing pro subscription is required to perform this automation. If I cannot live chat in free, what can I do?  

573
Digitalmateus
BJB23
BJB23Up-and-Comer
asked in General Q&A
Need Help getting JSON Uploads Enabled

Hi Team, Can I get .JSON files integration/uploads activated on my account? I have everything built, but want to upload and integrate as quickly as I can. This is for page - “Brandon Beeson - Four Stars Ford”  Thank you!  Cheers,Brandon

555
Gustavo Boregio
JesusPolo
JesusPoloUp-and-Comer
posted in General Q&A
Contacto desconocido

¿Alguien tiene conocimiento de por qué se dan estos “Contacto desconocido” en el área de conversación de Manychat? Gente de Manychat ¿alguna respuesta?

100
JesusPolo
FaisalRathor
FaisalRathorChat Surfer
asked in General Q&A
how do I find the flow_ns value of a specific flow?

Hi everyoneI'm using the ManyChat API endpoint https://api.manychat.com/fb/sending/sendFlow and I want to trigger a flow using the flow_ns parameter.Can someone please guide me — how do I find the flow_ns value of a specific flow?I've looked inside the flow editor but couldn't locate it.Thanks in advance!

141
rogerioaraujo
rasmus
rasmus
asked in General Q&A
How to trigger a DM flow when someone mentions our account in comments on other profiles?

 Hello 👋 I want to create an automation that works like this:Trigger: Someone mentions or tags our business account (@business) in a comment on another person's or business's Instagram post Detection: Manychat detects this mention/tag even though it happened outside our own posts Action: Automatically send a DM to the person who tagged us Message : Thank them for the mention and potentially start a conversation flow Reply in the comment section: Thanks for mention and tell that we have DM themHas anyone successfully set up something similar? /Rasmus

161
rogerioaraujo
Alessa10
Alessa10
posted in General Q&A
How to connect manychat with LinkedIn?

I cant do it on zapier.

12834
ossiman
robteehan
robteehanUp-and-Comer
posted in General Q&A
Instagram automation only works on mobile

Hello, I’m just getting started with manychat on my instagram page.  I’ve been observing that the opening DM with the link (“send me the link”) doesn’t work on desktop instagram apps. Only mobile.  Clicking that link in the desktop app only refreshes the chat page, without advancing to the next step of the automation.  Can anyone confirm if this is normal behaviour?  Any suggestions to fix it?(if you want to test it you can comment on the reel at https://instagram.com/theprocomposer)Thank you!Robbie 

284
Raquel C
Manychat Team Member
KG9316
KG9316
asked in General Q&A
How do you export your emails collected in your Instagram DMs?

I did a lead magnet on instagram and got a lot of emails to my direct messages, too many to copy and paste to a spreadsheet. When I am in contacts I can see the emails if I go into each contact, but how do I export the emails all at once so I don’t have to copy and paste them over to my CRM? 

201
Gustavo Boregio
PLGW2025
PLGW2025
posted in General Q&A
ManyChat sending messages on the wrong posts?

ManyChat is replying to the wrong posts. For example, I posted a reel today, and whenever someone commented, it replied with an automated “Sent to your DM’s!” message. The problem is that I did not set any automations up for this new post, and none of the words in the comments made by followers were keywords attached to any automation I had created. Is there a way to troubleshoot this? 

141
Gustavo Boregio
benny92
benny92
asked in General Q&A
WhatsApp Coexistence - Voice and Call features

If connected to ManyChat via WhatsApp Business Coexistence, can I continue to receive and make calls on the WhatsApp Business App?I know all other forms of connection will probably not allow me access to voice calls anymore. We are a small local business owner, and certain features on WhatsApp Business App is very important for us - think Voice Calls. Some customers (and demographics) prefer to call us over message. That being said, we still want to use automation to help with certain top related questions. I was excited to find that WhatsApp Coexistence finally existed. To make sure the platform and Coexistence feature suits us, I have been reading up on the feature (both at ManyChat, Facebook Developer, and other platforms). However I am finding conflicting information about Voice Calls.Can anyone that is using WhatsApp Coexistence on Manychat please share their experience? Are voice calls still available? Has it been helpful for your use case? Anything else I should note before impl

201
Gustavo Boregio
NAtzSilvestre
NAtzSilvestre
posted in General Q&A
My Automation doesnt work at all

Ive been using many chat since 2023 and never had any trouble with my automations.My strategist has always been the person responsible for the hardest flows  but the regular ones for leads, landing pages etc… I used to doit myself. She got out last year and Ive stopped to use many chat for a while. This year I came back and set up my automation for capture informations through a form. The first one it works. They had to comment "Pilares" to receive a message. After that all the automations just STOPED to work. Nothing works. That one should work for any reels and it didnt. And any other that I've been trying to create since then. I need help. 

131
Gustavo Boregio
WillyCruzadoG
WillyCruzadoG
posted in General Q&A
Quiero reconectar mi WhatsApp Business a ManyChat luego de un bloqueo erróneo de Meta.

Hola, buen día, hace poco mi número de WhatsApp Business fue suspendido por Meta por error, el problema fue resuelto luego de una apelación. Todo fue un error de los sistemas de Meta. Sin embargo, ahora estoy teniendo dificultades para volver a conectar mi número de WhatsApp Business con ManyChat. Actualmente mis automatizaciones no funcionan debido a ese error, ya refresqué y nada, sigue sin funcionar. Alguien que me pueda ayudar, por favor. 

161
Gustavo Boregio
MIRNA GOULART
MIRNA GOULART
asked in General Q&A
IMPORTAÇÃO INDEVIDA

assim que criei a conta assinei o pro, foi cobrado 149 mês, mas tive a surpresa de ser cobrado para o dia 10/07 um valor de 449. A duvida é este valor será cobrado a partir do proximo mês ou já sera cobrado devido a quantidade de contatos que subiu do whats? Outra pergunta, como eu posso voltar para o plano inicial de 149 e como faço a exclusão das 2.500 contatos que foram importados indevidamente do whats, pois não tenho como arcar o custo de 449.

111
Gustavo Boregio
FaisalRathor
FaisalRathorChat Surfer
asked in General Q&A
Question: Passing Data via API — {{medicine}} Shows Empty

Hi Community,I'm running a flow using the ManyChat API sendFlow endpoint:API Endpoint:https://api.manychat.com/fb/sending/sendFlow Payload Sample: json{ "subscriber_id": "5099514960168074", "flow_id": "925858437555219", "message_tag": "CONFIRMED_EVENT_UPDATE", "data": { "medicine": "Panadol" } }  In the flow, I'm trying to use {{medicine}} in both a text message and a Set Custom Field action — but the value appears empty (or blank) when the message is sent.The API call works and the flow is triggeredBut {{medicine}} doesn't populate👉 Can anyone help me figure out: Is the data object correctly mapped? Thanks in advance!

163
Gustavo Boregio
Wat
Wat
asked in General Q&A
Cannot select flow at facebook ads

I’ve finished one automation but can't select this automation when go to Facebook ads.this message showMessage flow doesn’t exist To use a message flow from Manychat, you need to first create and save a message flow on Manychat. 

101816
TeamCC
Assistify Hub
Assistify HubUp-and-Comer
asked in General Q&A
Comments not showing on my feeds,There is 6 comments,but when i opened the comments not showing

I have a problem in instagram when someone comments,The instagram is not detecting the commentsFor example if there is 6 comments shown,when i opened the comments section, the comments aren’t detectedIts been going for the past 2 weeks,Help please There is 4 comments,as you can see  But when i opened there is only 2 I also tried to test by commenting with other account,the comments also not showed at all,only 1 or 2 comments appearedI’m getting really frustrated and tried all method such as changing the facebook page,clear cache,refresh permission,etcI also followed the step by step to make automation exactly in the manychat’s youtube And when i turned off the instagram automation,the comments operated normally just fineBut when i turned it on again,the same problem happenned I can’t grow my followers and show my products if this keeps happenning, so please if anyone know the solution of this problem,i’d be really thankful     

8485
maik
Jesús
JesúsUp-and-Comer
asked in General Q&A
como extraer el primer nombre de un campo nombre del cliente

HolaAlguien sabe cómo aplicar una transformación de texto (como extraer el primer nombre en un con split) directamente dentro de una acción de tipo 'Establecer campo de usuario'. En el flujo en Nombre de usuario las personas escriben Pedro Pérez, por ejemplo. Quiero almacenar Pedro en un campo llamado primer_nombreMuchas graciasJESUS Q

61
rodrigo_silvano
vincentwinnersclub
vincentwinnersclub
asked in General Q&A
WHY IS MY AUTOMATIONS NOT FIRING

Hey.Been using manychat for months.i have 2 accounts connected and have many automations. all have been working well until two days ago.Wondering whats is up and what i can do to rectify

111
rodrigo_silvano
clobare
clobareUp-and-Comer
posted in General Q&A
Issues with Manychat - automations stopped

Is anyone else having problems with manychat today? For some reason our comment reply automations aren’t working today. I tried reconnecting the accounts/connection and still nothing.

24541
CAMITERAPEUTA
endinemeth
endinemeth
asked in General Q&A
Manychat Messenger chatbot with payment

I'd like to create a chatbot, which - after some free chat - offers a subscription for a flat monthly fee to continue the discussion.As far as I know, you cannot sell digital goods on Messenger directly in the chat, so I have to take the potential client to my landing page and after they made the (Stripe) payment, they should be able to continue with that chat in Messenger. If they do not pay, they have to wait a certain amount of time.Is it possible? If yes, do you have any idea or suggestions? Thanks.

582
johnpaul
GABYSAF
GABYSAF
asked in General Q&A
Can I access my automations if I log in with another user?

IF I LOGOFF AN ACCOUNT IN THIS USER, THEN LOGIN THE SAME ACCOUNT IN ANOTHER ONE, ALL MY AUTOMATIONS THAT I DID IN THIS PREVIOUS USER WILL DESAPEAR?

101
rogerioaraujo
Jenna
Jenna
posted in General Q&A
How to Restore Deleted Automations/Flows

Hi ​@Gustavo Boregio  I am trying to find a way to restore my automations that were deleted a while ago. All automations available in trash are not older than 3 weeks and the ones i intend to restore are from 2 months ago. Could you please guide me on how I can restore these? 

71
Gustavo Boregio
devin888
devin888
asked in General Q&A
How to send WhatsApp messages via APIs

I need some help to send customer notifications via API. I am receiving a notification from an external service everytime our customers get paid. I would like to send customers a WhatsApp notification about payments they received, incl. the amount. I have done this succesfully with https://api.manychat.com/fb/sending/sendContent for Instagram notifications, but I can’t seem to make it work for WhatsApp notifications. I also tried to solve this with templates, but I can’t trigger templates from external APIs.Does anyone know how to send a custom message to a WhatsApp contact via API? 

6306
Gustavo Boregio
Victor
Manychat Team Member
VictorManychat Team Member
posted in Known issues tracker
[RESOLVED] Instagram Automation Webhooks Issue

Hi Manychat Community family!We're currently aware of an issue affecting the reception of webhooks for some Instagram channel accounts. This may result in delays or interruptions in automations, Live Chat updates, and other real-time features linked to Instagram. Our team has reported the issue to Meta and is actively monitoring the situation while awaiting their response.We’ll keep you updated here as soon as we have more information. Thank you for your patience and understanding. You can also check our Status Page for more info.

942
Raquel C
Manychat Team Member
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