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Hi, i have a quick and simple question. If i set “Instagram Post or Reel Comments” Trigger to ANY POST Or If i set “Instagram User Shares Your Post or Reel as a Story” Trigger to ANY POST  Will these triggers still work for ads created in ad management? For the profile that is connected to manychat? The post will not be in my feed, but even if it is created in ads, will it count and the trigger will be activated?

Hello,  I am facing a problem. and don’t know if it’s normal. in de organic automation (comment on post) it’s working fine. But I used the same post/reel in meta to make an add. With automation (click on add) then quick replay en then go to the organic automation. but when people comment the word in the add then it don’t work. Is this normal? 

I have a Pro Plan but I have almost exhausted my contacts, can we purchase additional ones apart from the plan renewal ones?

hi guys, I want to connect facebook ads with manychat but facebook has changed their system I dont see partner instead this is only JSON code, and I dont see any flow in manychat i've set. Please help me  

Has something changed? Red Box message: “Set Delay duration of less than 24 hours for delivering the next messages”, these delays are 23 hours and under. It won’t let me update my automation, only thing that works is if I put it to minutes, which doesn’t work how I need.

A bit frustrated, but still hopeful.We’ve reached out through support tickets and email while trying to move forward with the Elite plan, and unfortunately haven’t heard back yet. We meet the stated requirements and are genuinely interested in doing business with Manychat, so the lack of response has been a little discouraging.We believe in the platform and see a lot of potential in working together.. just hoping to connect with the right person to take the next step.

Hello Manychat Community!On behalf of a client that expects to have more than a million active users a month, I would like to find out:how much the license for 1M, 3M and 10M active users would cost (Advanced plan) whether the monthly payment plan is a monthly rolling contract that can be terminated at the end of any month or whether it is, as the name says, just a payment plan, i.e. with an annual contractual commitment  how I can contact Manychat (the company) to get a binding quotation. I am surprised that on www.manychat.com I could not find an inquiry form or at least a contact email address to submit my questions, and, most surprisingly, that a provider of chat automation software does not offer a chatbot on their site to get in contact with them… I know it is December 26th, but isn’t the availability 24x7 of a chatbot one of its key advantages (as

I am getting below error when I try to refresh the permissions in Instagram "Instagram Business API: Your Instagram account is ineligible for using Instagram Business Messaging API."

 I’m encountering an issue with a Messenger automation that was working earlier today but started failing later in the day.How the Automation Works The automation sends individual job vacancy messages. The number of messages varies (from 0 to any number). Job data is stored in a Google Sheet. Each row has a static identifier (not a formula), such as: ABC-1 ABC-2 ABC-3, etc. The automation looks up and sends jobs sequentially based on these identifiers. Message Timing Setup Each job listing is sent as a separate message. There is a 3-second delay between each message. Every 4th message has an additional

Hi everyone,I have a question about using ManyChat automations with Meta ads.I currently have a comment-on-reel automation set up for both Instagram and Facebook. Now I want to turn this into a Meta ad that sends users into a DM flow.My questions are: Do I need to create separate ManyChat flows per platform (one for Instagram DM and one for Facebook Messenger)? In Meta Ads Manager, is it best practice to also create two separate ad sets, one for Instagram and one for Facebook, each connected to its own flow? The flows would be almost identical in content, but I’m not sure what’s required technically vs what’s just best practice.Thanks in advance for your help!

Hi, just started today after posting an IG video to promote a free class next month. When I go to “auto DM from comments” the video I posted does not appear. The video is there and so I’m not sure why it isn’t showing up. Can anyone help a newbie? 

Hi everyone! I was wondering if you knew how many messages I could send to my followers per day.Some of them, I already engaged with them before, some I didn’t. Is it the same as with non-followers? Somewhere around 50? Thanks :) 

I am getting a popup every time I try to create a new template for “Say Hi to New Followers.”After clicking “Update Permission,” it asks me to connect Instagram again, even though the account is already connected and all other templates are working correctly. When I try to reconnect Instagram, I receive another error at that stage.Please note that I am using the same Facebook account that is already connected to the Instagram page.I need help fix this issue

I connected my facebook account and set up that when people post on my specific comments using those trigger words, an automated message will be sent to them. Well its not working. Anyone can help please? 

I can’t connect my Instagram to manychat Did everything from help center.Deleted the apps and restarted everything, tried different devices and browsers. It just doesn’t let me log in, like something is preventing it. but it did work on other accounts!  please, can anyone help me out 🙏🙏🙏

Hi, I trying to add an automation dm and everytime after I press preview and go live it tells me unknown error. Does anyone have this issue or had it before and resolved it? And how?

Hello, so my automation dm has been set for over 3 hours now and I've received around 40 followers from then not once has a message been sent. Is there something I did wrong or is it a problem from manychat?

Just signed up for a ManyChat account and I am trying to setup the beta WhatsApp Business App with Coexistence via my existing WhatsApp Business number (+1 country code). It keeps cycling between scanning the QR code and putting in the access code while also asking me about the chat history each time. I have the latest app (v 2.25.36.75) and when I’m putting in the access code, it is correct. It also scans the QR code.Initially, it would not scan the QR. So, I opted to put the access code. That’s when it began cycling between the two. I stopped the process, refreshed, and tried it again. This time, it automatically scanned the QR, but then started cycling back to the scan QR screen. After a few attempts, it changed to putting in the access code. During both attempts periods, it resent the “get started” WhatsApp Business message to me too. Any suggestions on getting this setup? I was looking forward to trying ManyChat.

Hey we try to connect existing Whatsapp Business app account to Manychat by “Connect your WhatsApp Business App with Coexistence”.We added the number on Meta business and it’s ok. but when we choose here “Connect your WhatsApp Business App with Coexistence” and than select the number from the dropdown there is an error “your whatsapp business account is currently limited. choose a different account or fix the issues” and also there is a button “send an error report to Manychat”please help us, we already try even with a new number but no luck

Basically I want it so that any dm thats sent to me will trigger the automation. Im aware of the default response, but this is not what im looking for.  I want my automation to read any dm, use ai to understand it and reply to it.Thanks.

I’m not seeing the full functionality of the new “Send DM to new Follower” feature. Refer to the screenshots in this article: https://help.manychat.com/hc/en-us/articles/23096654243740-Follow-to-DM-on-Instagram-Say-Hi-to-New-Followers1. I don’t see the option to reset the trigger time to 1 minute. Only option is 5 or 10 minutes.2. I don’t see the toggle to collect email after opening DM?So far, i’ve refreshed the permissions as well as removed and re-added my instagram account.Does anyone else have this issue?

Hello!I’m new to Manychat and I’m on the free plan. I’m trying to test out the DM to Follow automation via my account (Business account) and I created a new account and followed my original account to test the automation and it does not work. I’ve made 4-5 accounts already and none of them seem to set off the automation. I tried to ask the AI assistant and so far, I haveAllowed access to messages on my business account (I can now see all messages on my IG via manychat and I can send messages via manychat as DMs) Refreshed my permissions on Manychatbut to no avail. What am I missing?

Hi,My script sends a webhook after every chat action to track entered messages. It works for Facebook. But in Telegram, the message is the same, the start command. Should I use a different field, not last_input_text?Telegram AutomationWebhook Automation 

Hi there so I keep running into situations where blocks / parameterized text that I use across tons of automations; I decide could be tweaked by adding some more parameters and text.  I then have to go through ALL of those blocks across almost 50 automations and update the text in those blocks 1 by 1. Is there anyway to solve for this?  For example this Action block that sends me an email uses message text - and I just had to add “From {{entry_channel}} {{entry_surface}} -- Keyword: {{entry_trigger_id}}” and now I am manually updating ALL of those blocks.  Instead of the message essentially being its own variable or something. Does anyone have a pattern / solution for this?----------{{full_name|fallback:"Contact"}} appears to be requesting support  or is following up related to the {{entry_intent}}From {{entry_channel}} {{entry_surface}} -- Keyword: {{entry_trigger_id}} IG: {{ig_username}}Message: {{triggering_text

I have set this up a couple of times and each time nothing happens. It is set up for all posts and a trigger word, with an automatic sending of data to mailerlite, I am testing it and nothing happens, no instant reply to comment or message in the DM. If the post with the keyword is already live will it not work with a new automation? So you have to create the automation and then the post?