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3712 Topics
Craft Travels
Craft TravelsUp-and-Comer
asked in General Q&A
Smart Delay not working as expected

I have a feeling that everytime my automation goes through a Smart Delay, the elapsed time gets bigger and bigger every time.Am I crazy?

556
Gustavo Boregio
easefulessence
easefulessence
asked in General Q&A
Do I need to utilize all the automations in order to go live?

Do I need to utilize all the automations in order to go live?

181
rogerioaraujo
Arnaut Theo
Arnaut TheoUp-and-Comer
posted in General Q&A
Problems with messages and bot

Hi, I've been having this problem with messages and the bot for a few days now. You told me to do it from Facebook but it still doesn't work and these unbearable messages keep appearing. HOW CAN I DEFINITELY GET RID OF THESE TEXTS? 

305
Fabio Gaulke
lin
lin
asked in General Q&A
auto distribution does not work

good afternoon, auto distribution is not working although according to instructions everything is done correctly leads are not assigned with not assigned, although the function is enabled

353
Alan Muhammad
gerarcat
gerarcatChat Surfer
asked in General Q&A
How to trigger a message 12 hours before an appointment?

I'm setting up a workflow where I collect a meeting date. The meeting can be scheduled anywhere from 3 days to a week after the booking time. Regardless of when the appointment is set, I need a reminder to be triggered 12 hours beforehand—but I can’t find where to configure this. Thanks in advance to anyone who can point me in the right direction!

324
gerarcat
S
silicudaChat Surfer
asked in General Q&A
ERROR "Choose the first message for Messenger channel to setup Facebook Ads"

How to solve this error? “Choose the first message for Messenger channel to setup Facebook Ads” Not a single result when I search google, or many chat documents for this problem.  Flow looks like this:  

3042
MIgartua
theleadershipacademybysg
theleadershipacademybysg
asked in General Q&A
Smart Delay Not Working

My follow-up smart delay isn’t working.  I have tried a few different things and had someone look into it and we cannot figure out why the delayed message isn’t sending.  Can someone help?  

291
rodrigo_silvano
Claudiocavalli
Claudiocavalli
asked in General Q&A
Hi everyone, I need some help with a ManyChat flow issue.

I'm experiencing a problem where my flow gets stuck after the first message—none of the following messages (like email or phone number requests) are being delivered to the user.The flow is designed to collect the user's email and phone number, and then continue with the rest of the automation. It used to work fine, but now it just stops after the initial message, and nothing else is sent.I've already checked the conditions, delays, and message status, and everything seems correct. Still, the user doesn't receive the next messages.Has anyone else experienced this? Any ideas on what might be causing it or how to fix it?Thanks in advance! 

161
rogerioaraujo
PsychLife
PsychLifeUp-and-Comer
asked in General Q&A
I need help sorting this out - Facebook and Instagram accounts

I have 2 Pro subscriptions. I think I only need one. I have one for my Facebook Business Page (PsychLife) and one for my Personal Facebook page (Lisa Csernica Rotella). When I use the Facebook Business page (PsychLife account) to connect to Instagram it says the account is already connected to my Lisa Csernica Rotella account. Do I need to cancel the personal account? Please advise.

292
PsychLife
sajithmohan
sajithmohanUp-and-Comer
asked in General Q&A
ManyChat + Shopify Integration

Hi community members, Please suggest the best ways to integrate Shopify and ManyChat. Since Messenger and Instagram have 24 hour window; does the flows like abandon cart flows will actually work?What are the possibilities of the Shopify + ManyChat integration?Thanks,Sajith

474
sajithmohan
LucasCardoso
LucasCardosoUp-and-Comer
asked in General Q&A
How to clean broadcasting history

How to clean or delete broadcasting history on manychat?

121
Gustavo Boregio
juan.sympol
juan.sympol
asked in General Q&A
AI Step is messing up when saving the custom fields

Hey guys, this is my first post! Unfortunately with a problem.I’m setting up an AI step that should do the following:Answer questions based on an FAQ. Ask qualifying questions to schedule a visit. Gather contact information. Escalate issues when needed. Once all information has been gathered, trigger a make automation to fill hubspot forms and deals.So, for some reason, after all the questions have been answered, the fields are being saved into the wrong place: I already tried creating the AI Step again, splitting the steps into FAQ > Intake > Questions + Scheduling and nothing works.To really test this out, I created an AI step with the same Context I’ve been using and only created 1 script action asking for the full name and it didn’t save it properly!My theory is that I put too many instructions inside and the chatbot doesn’t know what to do anymore, so it’s saving different user replies into whatever next field is “available”. Have any of you encountered this issue before?Her

1112
Juan Mejia
MSGA
MSGAUp-and-Comer
asked in General Q&A
Broadcasting Automation

When I have a broadcast +automation to export contacts to a Google Sheet, is that broadcast “always running” so every time a contact opts in, it’s added to that sheet? Or do I have to manually run it again for that to happen?

363
Fabio Gaulke
dheeraj228
dheeraj228
posted in General Q&A
Need to Integrate many chat with Whatsaap Business api & Chatgpt Api

I am looking to find someone who help me integrating Manychat with whatsaap business api and chatgpt api to answer about faq about real estate project in natural way. I AM READY TO PAY FOR IT. 

90
dheeraj228
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
Running a ManyChat automation with ads

I have a client who would like to have a ManyChat automation trigger when anyone comments anything on an ad (not sure if we will follow through with this idea as is, but I’m trying to gauge if it’s possible). Is there a way to do this? How does comment reply on an ad work — most of the automations I’ve built have been for organic content. Thanks!

171
rogerioaraujo
asgerlaursen
asgerlaursenUp-and-Comer
asked in General Q&A
How to escape : "" / special characters in External requests

When making an external request, with user data - it can occur that a user has typed in a sentence containing a special character like : or “. Then the external request breaks.In the picture here - you have NO idea what string it is that is “unterminated” After traversing through the data I found that one of the strings (user inputs) contained a :  Couldn’t manychat escape the variables when inserting them - or are there other work arounds to avoid this showstopper from happening? 

162
asgerlaursen
Taeam kim
Taeam kim
asked in General Q&A
I would like to ask about ManyChat pricing.

"Hello,I’m reaching out because I would like to understand why this message is appearing. I am fairly new to using ManyChat, and I was under the impression that sending DMs to up to 1,000 people per day would be free.Could you please help me understand what the issue might be?Thank you in advance for your assistance."

241
Gustavo Boregio
Grandpa1951
Grandpa1951
asked in General Q&A
how to get to the page to convert a free account to a pro account $15. monthly

how to get to the page to convert a free account to a pro account $15. monthly

91
Gustavo Boregio
merycrisG
merycrisG
asked in General Q&A
Manychat as Partner App Not Showing up in Ads Manager. And I cant find the JSON Code

Hi, I need help in where to find the JSON code, or How I enable Manychat as Partner app in facebook ads manager? It’s not showing as a Partner app. 

862
This Verlangen
Zidan Akel
Zidan Akel
asked in General Q&A
Story polls

If my clients posts a poll on their IG story can i message those people from manychat and if so how do i do it?

171
rodrigo_silvano
PNG-my
PNG-myUp-and-Comer
asked in General Q&A
Automation not consistent in fucntioning

Hi, recently I just started use free plan to test. It seems the automation is not consistent, at first I tested all are okay. Then after I published it, next day I try send the keywords, the automation is not happening. Is there anyone else has same situation as me?

252
rodrigo_silvano
JannekeD
JannekeD
asked in General Q&A
Connecting ManyChat with Funnelkit

Hello,I recently started using Manychat to manage incoming WhatsApp, Facebook and Instagram messages.I use Funnelkit Automations to manage my email funnels, automations and broadcasts. I was hoping if there is a possibility to connect it with my Funnelkit Automation Database? Like, if someone gives me their emailadress in ManyChat it gets in Funnelkit and it starts one of my active automations.ManyChat already integrates with other things like Mailerlite, convertKit etc so it should be like that.I saw also Ottokit or Zapier but I'd rather not spend even more money on third party plugins, also the more apps the more change of things going wrong. I really hope this is possible!Thanks,Janneke

171
Gustavo Boregio
U Prince
U Prince
asked in General Q&A
Best practice for handling multiple languages in Instagram FAQ with AI

Hi everyone,I’m setting up an Instagram FAQ with AI, and I need it to respond in two languages: Czech and English.I’m currently saving the user’s language preference in a custom field called user_language, which I determine through a language selection flow via the Instagram Menu and Default Reply.Right after the trigger, I’ve added a Condition that splits the flow into a CZ or EN version based on the user_language field.However, my question is:How does the FAQ with AI know which language to respond in?Should I add an AI Step at the beginning to detect the user’s language, before entering the FAQ flow?  I’d really appreciate any tips or best practices on how to handle this properly.Thanks in advance!Štefan

381
rogerioaraujo
turgunbek
turgunbekChannel Explorer
asked in General Q&A
ai stop when manager

salon. I need jordan. let the AI stop typing if the community manager starts typing. I can't do that.

477
rogerioaraujo
Latesh Patel
Latesh PatelUp-and-Comer
asked in General Q&A
ManyChat and n8n integration issue

Hello All, I’m creating a new automation where data is being passed from ManyChat to n8n. Unfortunately, everything works fine in “test” mode but, when tested from the actual trigger Whatsapp, the call is not going through to n8n. Checked credentials, API key from Manychat and whole nine yards but, nothing seemed to work. Here are all the screenshots of Maychat and n8n automations. The worst part, one of the “text” block is not even being called. TIA !!!           

833
Fabio Gaulke
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