Ask the community

Hi,I'm having an issue with my ManyChat automation on WhatsApp Business and I'd appreciate your help.I have a flow set up with the trigger "User sends a message - Any message", but the auto-reply is not working consistently:1. When a new customer messages for the first time, sometimes they receive the auto-reply and sometimes they don't — it seems random.2. When a customer has messaged before and we closed the conversation, the auto-reply usually works fine when they message again.So the problem is mainly with new contacts or the first message in a conversation.Could you help me figure out what's causing this and how to fix it?Thank you 🙏    

Hi, are you having issues connecting a new number to Manychat? The screen just stays blank =(  

Hi, I’ve been trying to get this to work for 5 hours, so here I am I have an automation where the first step after the entry of user sends a message is triggered to reply with a message with 3 buttons. If the user replies in text, without clicking any buttons, then i want it to capture their text in a temp field, trigger an automation that conditions off the contents of the field and services up different responses depending on the key words the temp field contains,  no matter what i can do, i cannot get it to fire consistently. I’d list out everything i’ve tried, but I’m not sure I even remember them all the use case is, my trigger entry is user sends a message, and i have buttons going to direct them down paths to try to build value. it’s likely many people will just type in “how much?” or 10 other common questions, so i want to make sure they can still get those answers even when typing in response to buttons,

So I have taken the manychat subscription  I've integrated The automation, comment and link sending and in between the follow requirement before the consumer receives the link.But in the preview it is showing that the follow automation is working. But in actual conversation it is not being sent and I'm not getting followers from the automation. What's the issue?

I am running an automation of comment reply that isn’t working properly. Sometimes, it works, sometimes, it doesn’t. Same posts, same trigger words. I already refreshed the permissions but it didn’t change anything. The leads comment but it doesn’t iniciate the automation (only half the time). Trying to talk to someone on support for days but it is impossible! 

How can I find a Manychat-certified DM funnel strategist? Thank you

Hello everyoneI have an issue with the automated follow request before sending a freebie.When prospects click the “Follow” button, it doesn’t work and keeps asking for the same task again.How can I activate this button? Thanks

Can one track lead response time with ManyChat? 

Hello all, So I have a carpentry business. I get tons of messages and lots of them just click on the ad without providing any data or really needing something….I need to filter those, I creater like a router when I get a message of any kind then goes to AI step and tries to identify if they need Doors, kitchen, tv set,  walk in closet, etc…. and make AI step add them to a custom field named category, and it has to add the word DOOR, CLOSET, KITCHEN etc. then goes to a condition if the category is door, send it tto the doors automatization and go from there…. but it is not doing it…. AI keeps asking stuff even though detecting what it needs doesnt add the category name and if it does add it… automatization doesnt start. That could be because maybe it added doors instead of door.I dont know, im going crazy with this….

Hi,How do you qualify your leads with Manychat?We sell an all-terrain mobility vehicle starting at €18,000, and our viral videos are bringing in lots of leads through ManyChat—both from comments and new followers. The challenge is, many leads aren’t qualified due to the high price point.For high-ticket lead generation: do you ask your qualifier questions before or after collecting the email? What have you found works best for filtering out unqualified leads without losing good prospects?

Hi! I’m trying to make an automation super conversational, so I’m trying to avoid buttons or weird system prompts. At one point, I prompt the user to send an image. When they send an image, I would like the user to receive confirmation that I received the image and will get back to them soon (convo is assigned to me) If the user enters text, I want the convo just assigned to me If they do not reply after X amount of time, I want me to receive a different message, or maybe be assigned a tag for follow up I’ve had a MC admin and a dev look at it, and so far the only way it has workd has been using quick replies with a prompt to “Upload photp,” or “I dont have a photo.” It works, but I am really trying to keep it in a convo format - no button or quick replies Goal is:I prompt for photo user sends photo get confirmation msg user enters text get

My automation created week ago is not active -  Why cant i get notification if any issues. 

 "Hi everyone!I'm setting up an automation to reply to messages on my WhatsApp. However, when I send a message to a customer myself (after 24 hours of no contact), the Manychat automation is being triggered.Is there a way to trigger a WhatsApp automation only when a third party sends a message, and not me?"

Hi there! I am trying to figure out if it is possible if I have my ManyChat flow trigger set up as “User Clicks an Instagram Ad” can ManyChat tell me the ad id that this person entered from? Or is there a way to set up a way to pull this? Thank you!

Ok, so ChatGPT says i can create “admin commands” for within the live chat that trigger automation, and surface buttons, but only to me, not the person the live chat is with. However, whatever commands will apply to them, like changing stages. I cant get it to work and I also cant find anything else online (or here) about it… Is ChatGPT lying to me?

Hi there!New to Many Chat and trying to figure it out (from someone who is a technologically challenged!).I manage an accommodation business, and I’d like to build a database of emails from people who either sign up, or who have stayed with us and opted to sign up, so I can send them newsletters and offers in the future.I’d like to run a giveaway competition on Insta and Facebook to build interest and get people to sign up this way.I’ve no idea how to do this on Many Chat, and then when people do sign up, where do their email addresses go?  How do I store them and use them (legally?) without breaching anyone’s data?Many thanks in advance, I have zero idea what I am doing here……!!

Hi:I’ve setup a sequence were the a client send an Instagram DM. If the message cotains hi, hello, or something like that it replies with a custom message. That works fine.But sometimes clients don’t even say hi, they just ask some random question, so I create another sequence using Ifmessage doesn't contain hi, or hello… but it doesn’t let me save it. Is it broken? What I need to do is to send a message to the cliente regardless of what the client writes first.

Hi, Since the app was updated I can no longer see “Assigned to me” or get unassigned chats. I just see everyones chats now in my inbox although the desktop version is fine. Is there an update due?

 Below is my setup. My ideal workflow is to include a link in email broadcast, when user click, will direct to Instagram message and trigger the workflow.However, after clicking the link, it open Instagram message but didn’t trigger the flow. The Action node & Send Message node both didn’t execute.I’ve did some research in the forum but cannot find any clue, and I appreciate any sort of help in advance! Thank you!

Hice campaña en Instagram, llegaron como 90 prospectos aparecen como suscritos desconocidos quiero pasarlos a mi whalink y poder mostrar el producto que les quiero venderMe pueden ayudar a recuperarlos

Hi!I applied to be an affiliate for Manychat 2 months ago. I have not heard back and the info on the aplication is “pending approval”. Do you need anything else form me? Have I done something wrong in the application process? Thanks, Makalani

I disabled the flow I had created with the AI, but it continues and I don't know how to stop it.

Hi there. All of my automations stopped working today. I have refreshed my permissions several times. I received zero warnings from Instagram / ManyChat. I have been trying to reach someone and am coming up empty. Does anyone know what I can do? Everything was working until 1130AM EST and then suddenly just stopped.  TIA!

I don’t want to use messenger ads. I want to use normal Facebook ads with images and videos for Manychats automation. Is this possible?

As titled. I was just simply connecting our account to FB messenger channel. Once I gave permission, ManyChats created a new account for us instead and connected the new account to FB. Now I don’t know how to delete the account and our existing account cannot connect to FB because the connection has already been used. Please help!