Ask the community

Hello,automatic DMs work for me for a bit and now they are now working at all. Please help!!! I also have to sign in each time and reconnect to FB and it’s a process. Is this part of the issue? Someone please help me. Thank you! Gabby

Hi, I would like to have the automation for instagram but having just the bot replying comments, is that possible? Bests,Fabio

Hi everyone,I’m facing an issue while trying to connect my WhatsApp Business Account to ManyChat.Each time I try to complete the setup, I get this error message:“You can't complete the setup process because your business doesn't meet WhatsApp's policy requirements…” (screenshot attached).My WhatsApp Business Account is already linked to my verified Meta Business Manager, so I’m not sure why this error keeps appearing.Has anyone faced this issue before?Do you know what steps I can take to fix it or what could be causing the policy rejection?Any help or guidance would be greatly appreciated. Thanks!

Will keyword automations work the same if a customer comments the keyword from a paid ad or does it have to be an organic post or story?

Hi,I just set up an automation after someone comments a word on any of my posts. However, when I test the link, it says “there was a problem loading this website”. I’ve tried it with a couple of different links and a couple of different triggers.I noticed that when I’ve commented on other people’s posts and get sent a link, there have been a few with the same error message.Has anyone figured out how to troubleshoot this?Thanks.

I’m experiencing an issue with a comment-to-DM automation on Instagram.I posted a Reel that went viral. Once it started getting traction, I activated a ManyChat automation so that anyone who commented a specific keyword would receive a DM with a link to a free class (lead generation).The problem is that out of approximately 1,000 comments, ManyChat shows that the automation was triggered for only around 150 users. From what I can verify manually, the remaining commenters did not receive any message at all.This means I’m losing a significant number of potential leads, even though: The automation is active The Reel is correctly selected in ManyChat The trigger is set to comments containing a keyword The link being sent is not promotional (it’s a free class I noticed this issue happens mainly on Instagram (not Fac

I just noticed that the Reply button on WhatsApp Message Template does not trigger the keyword reply. So how do I ensure the trigger the correct workflow after the broadcast?  

I made the mistake of linking a gmail account to my Manychat account access! And now I want to remove it so I can link the correct gmail! Can anyone guide me on how I managed to perform this procedure?

Hello Guys ,Did anyone find a way to track how many leads we get per week/day/ month for an info business 

My instagram automation is not working in android phones, and I don't know what I can do to solve this. I know that Instagram web hook is not working well, but if someone know what to do to solve this, issue will be thankful! Button is not appearing for some reason Other button is creating (with an random text) In the workflow, starts a part, like in an random time even if this part of the flow was gone People dont receive my message, appears like a clear message 

Hey everyone 👋I’ve been trying to connect my Instagram account @ghadaodehcoach to ManyChat for weeks and keep getting the “Request Sent” message (screenshot attached).Here’s what I’ve already done:✅ Verified that my Instagram and Facebook Page are both under the same Meta Business Manager (Ghada Odeh | Health & Wellness Coach)✅ I have full admin access to both✅ Removed and re-added ManyChat under Facebook Business Integrations✅ Tried reconnecting through “Connect with Meta Business Suite”✅ Logged in with the correct Facebook profile (the one that owns the Page + Business Manager)Everything looks perfect in Meta, but ManyChat still says “Request Sent” and won’t connect.From what I’ve read, this usually means ManyChat still has a “ghost” link to my Instagram business ID in an old workspace. Could someone from the team please help man

This is honestly the most disappointing thing about ManyChat. I specifically purchased it to be able to manage chats better, and realizing this limitation is really frustrating. I know other platforms like Crisp offer this feature, but they charge around $299, and ManyChat is already around $99 just to access labels.But only five labels? Come on… we have so many leads we need to organize, and five labels just isn’t realistic. It really doesn’t feel serious for a platform at this level….Please add more,.  

I’m running a WhatsApp automation with ManyChat + n8n. Everything works fine when the client sends a message — it goes to n8n, automation replies, no problem.The issue:When I, as the human agent, reply manually to the client in the chat from my Phone Whatsapp, ManyChat still sends the client’s last message again through the webhook to n8n.Im looking for a way to block all the automatization (for a X time) once I send a message from my phone or Whatsapp Web 

I keep getting a [400] Channel is disabled for the Send message Manychat node. Help please! I have checked all the other posts and could not get an answer to this.I have whatsapp funds I am on the Pro plan I know whatsapp account works because I tested it in the Live Chat with my own Whatsapp account Subscriber node works because I see the contact is createdMake.com flow and where it get stuck at Here is what the node looks like:  

I need to figure out how to deactivate auto-replies within Instagram for verified accounts. I feel like it makes people not want to reach back out to me.

Boa Noite, não estou conseguindo configurar o Manychat ao Instagram , já entrei em contato com a Meta e eles disseram que não há nada por lá que impeça que eu consiga fazer a conexão, que era para ver com a plataforma do Manychat. Como posso resolver? Tem algum local que me ajudem , por favor? Grata.  

I have done it all and have submitted 2 tickets now with no response or resolution. EVERYTHING is correct on my side it is the old API and it is on Manychat side but I can’t get any help so I’m paying for this service but can't use it! How do you go about getting a real person to help you with issues? I’m at a loss….and for context I have a CRM that has no issues with connecting and integrating, both are in my integrations but one works and the other doesn’t. It’s Manychat! Any and all suggestions to get this resolved would be greatly appreciated.

Hello everyone!I just created my first automation and immediately ran into a problem. The automation and the trigger work correctly, and the user receives a calendar entry as a download, which is generated in the background via a link/URL using “AddsCal”.However, after clicking the link, the in-app browser opens but the download does not start — the page remains white (see screenshot).If I open the page in the external browser via the three dots in the top right corner, the calendar entry loads successfully.Has anyone tried something similar or experienced the same issue? Thanks in advance for any suggestions or solutions!Regards from Vienna!Pat 

We went to integrate the WhatsApp business shopping cart, two hour flows. How can we do it using Manychat?

Buongiornoè fattibile collegare l’automazione di many chat con google calendario affinché mandi in automatico ai clienti i promemoria degli appuntamenti su whatsapp?Ho provato un’altro sito in cui basta creare l’evento su google calendario inserendo il numero di telefono e tot ore prima manda il promemoria in automatico al cliente su whatsapp; è possibile anche qui? Sto provando a fare dall'automazione i vari messaggi, ma poi non trovo il modo di collegare il tutto con l’account google Grazie

Hi, I have been trying to create an automation to send direct link when someone comments on posts but its not working

Hey there - I was trying to set up an automation for a Facebook I created asking people to comment a specific word to receive a reply to their comment and message from the page. When I launched it, nothing was working.Am I wrong to think this is possible to do? Does it not like that it originated as a dark ad and not a social post first? Is the way around this posting to the page? Any way to create a dark post just so I can tie the two together?

Hi everyone,I’m noticing something odd with the Instagram "Say hi to new followers" Flow and I’m wondering if this is expected or if it can be improved.Whenever a new follower gets the Welcome Message and clicks the link inside the flow, Instagram shows a long white “redirecting” page with the ManyChat domain before the actual URL opens.This delay feels unnecessary, because normal redirects on the web don’t show a visible intermediate page like this.Is there a reason this Flow forces this visible redirect layer, and can it be disabled or optimized?A direct, clean redirect would dramatically improve the user experience.Thanks!  

Is it possible to connect the same WhatsApp Business number to more than one account? 

I have three Instagram accounts from different companies registered on my ManyChat, each with specific automation. I noticed that there is automation from Instagram account X running on account Y. How can I prevent this from happening?