Skip to main content

Ask the community

Do you have a question about Manychat? Try searching here.

3911 Topics
ali_sparks
ali_sparks
posted in General Q&A
automation wont send DMs

I notice when I set up dm automation for comments on the next post they won’t send dm. Even after confirmation it works I have no way to mass or auto dm all the people that requested links in the comments.

201
rogerioaraujo
Florida Rose
Florida Rose
asked in General Q&A
AI Setup - Need Help

This is not working, I cannot see the preview. Am I doing something wrong ? 

131
rogerioaraujo
michal
michal
asked in General Q&A
Messenger broadcast external scheduling (API, Gdocs, Zapier)

Is it possible to schedule Messenger broadcast via some external tool/interface that will allow us to automate or do scheduling in bulk? Manual interface is not very effective

141
rodrigo_silvano
allyc25
allyc25Up-and-Comer
posted in General Q&A
Influx of Unmessageable Accounts

Since June 13, 2025, we’ve experienced a significant influx of unmessagable accounts. Users clicking the “Send Message” CTA in our Meta ads are 100% unmessageable, likely due to Instagram’s privacy settings routing messages to “Message Requests” or blocking them for non-followers. This is affecting multiple meta ad campaigns (e.g., Ad 1: 27/27 unmessageable, Ad 2: 38/43 unmessageable).Post-troubleshooting, 40 recent ad clicks still resulted in unmessageable users. In weeks prior, we were getting a mix of accounts we can message and accounts that we could not. Currently they are all 100% unmessageable. This discrepancy is evident in our data: Meta Ads Manager shows fewer messaging conversations from June 13–16 than recent weeks and suggesting the flow isn’t triggering correctly for ad clicks. Steps Taken: Verified Instagram is a Business account with “Allow access to messages” enabled (Settings > Messages and Story Replies > Connected Tools). Refreshed Instagram permissions in M

201
rodrigo_silvano
Vasnaa
Vasnaa
posted in General Q&A
Can't connect ChatGPT to IG message response

Hey! I can’t seem to connect ChatGPT to my automation response on IG. 

192
rodrigo_silvano
Ree
Ree
posted in General Q&A
Can anyone help test my automation?

I'm nervoabout knowing if my automation is set up correctly.  I've been working on this  forr pver a month and I just want to know if it's ready to run. Please help???

61
rodrigo_silvano
iamnicolemichelle
iamnicolemichelle
asked in General Q&A
Event Type pop up missing on Trigger Zap Action

When I use the Trigger Zap Action, the field for Event Type does not automatically pop up and there is no other way to edit/add the event type. Any ideas to fix this??

51
rodrigo_silvano
MsNadiia
MsNadiia
posted in General Q&A
Help

Hello! Please advise on several stages. I created a new Instagram and FB. But I can not start automation, the Instagram page does not connect. I am in Ukraine. Please clarify what are the terms of use in my country?

140
MsNadiia
Roth
RothUp-and-Comer
posted in General Q&A
Problem with login " “Can't login from Facebook to manychat — Access denied 1345805206394159”

I’m having trouble logging into my Manychat account via Facebook. When I try to log in, I get the following error message:“profile — Access denied 1345805206394159”I have already taken the following steps: • Removed Manychat from my Facebook app settings. • Reinstalled the Manychat app and cleared cache. • Made sure I granted all permissions during login. • Confirmed that I have the Admin role on the Facebook Page I’m trying to connect.Despite all this, I’m still receiving the access denied error. Could you please help me resolve this issue?

130
Roth
marlon015mt
marlon015mt
posted in General Q&A
I can't log into ManyChat

When I try to log in with Facebook, the following error appears:{"0":"Access denied 1922391228087659","state":true}Does anyone know how to solve this? I've already deleted the browser cookies but it didn't help.

502
Roth
Chrissi-Joy
Chrissi-Joy
posted in General Q&A
Instagram Flows not triggering anymore after switch to Private for a few days

Hey everyone,we’re struggling a little with our Instagram & ManyChat integration – and really hoping someone here can help or share a similar experience.We switched our Instagram account to Private a while ago, but only for a few days, like 3-4 Days. We immediately switched the account back to Public, and it’s currently in Creator mode. Ever since then, none of our ManyChat flows have triggered anymore – not a single one.Here’s everything we’ve already tried: Refreshed Instagram Permissions inside ManyChat Removed the Instagram account completely from ManyChat and reconnected it Reconnected the Instagram Channel in ManyChat multiple times Reauthorized Business Integrations in Facebook (removed and added ManyChat again) Built new test flows from scratch with, tried different triggers (Comment, DM, etc.) in both Simple and Advanced mode Deleted and rebuilt multiple flows Made sure all flows are published and visible Tested with 3–4 different Instagram accounts (friends/

151
rodrigo_silvano
Jazzmon Unique
Jazzmon Unique
posted in General Q&A
update email

I just joined ManyChat pro but I need to update email address so I can use it with the account I already have created. Please advise   

161
rogerioaraujo
choco2k
choco2kUp-and-Comer
asked in General Q&A
You have exceeded the ChatGPT API request limit per hour

hi guys. i ve been losing my hours trying to understand why manychat is giving me the error above when creating a simple automation with chatgpt. when i access openai platform to check the usage (on both my accounts) they are 0/5$ and 0/18$ with zero tasks and zero requests. i understood i need paid plans or to add credit for this process to use, but there are also a couple of free tries, right? i didn’t use anything and still get that error. anyone help? thanks! 

264
choco2k
Haru
HaruChat Surfer
asked in General Q&A
Moving Custom Fields in ManyChat

Hi there,I would like to know if it is possible to move custom fields freely in ManyChat.For example, I have 5 custom fields in the following order:A B C D EI would like to move E from position 5 to position 1, so the order becomes:E A B C DI would appreciate any information or guidance you can provide on this matter.Thank you in advance for your help.

588
Haru
allyc25
allyc25Up-and-Comer
asked in General Q&A
Generating Reports

We are using Manychat for Meta-ads on Instagram. Is there a way to generate a report of what automations are performing better so we can adjust our strategy?  

284
Gustavo Boregio
JulioHerrmann
JulioHerrmannUp-and-Comer
asked in General Q&A
Sending photos and files via suggestions on iPhone App

I would like to send photos and videos straight from the Photo App in iphone, as you can do for whatsapp or many other apps. This is important because I have many payment receipts I have to send to my clients. With Whatsapp, I could send it easily, but through manychat I have to download it, open the app, find it on my phone files and then send it. Is there a way I can add Mnaychat shortcut there? 

201
Andrea_Australia
praneethm
praneethmUp-and-Comer
posted in General Q&A
whatsapp API issue

hi team i have connected my whatsapp API to manychat and i can see my automations are not working if a user texts my whatsapp api number i can see in live chat, but if i reply back its not going ti them

123
Fabio Gaulke
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Data and Location

 After a user subscribes a coaching service on Manychat/Whatsapp, I want to send him a flow for asking few things and add this data to1) Manychat user field2) Gsheet.What about location?I mean what happens IE if 1 user type Rome, and another one ROMA and a third one RM?How can I filter them in Gsheet and trigger an action FOR PEOPLE THAT LIVE IN ROME ONLY if Rome, ROMA and RM are all different?Thanks in advance!

223
Gustavo Boregio
Flora
FloraUp-and-Comer
asked in General Q&A
Urgent: Buttons not showing / not clickable in IG DM after comment trigger – Lead magnet not delivered

Hi everyone,I really hope someone can help me quickly – this is urgent.I’m using ManyChat with Instagram and I’ve set up a comment trigger to send a lead magnet. Everything worked perfectly until yesterday. Now, users still receive the first message after commenting, but the button they are supposed to click (to confirm and receive the lead magnet) is either: not showing at all or showing but not clickable As a result, users can’t opt in and don’t get the link to my lead magnet anymore. This is a major problem because my funnel relies on this automation.Here’s what I’ve already done: Reconnected Instagram in the ManyChat settings Checked all permissions in Facebook Business Integrations – everything is granted Rebuilt the flow to test different button types (standard, URL, even quick replies) Set up keyword-based fallbacks (e.g. user types "YES") – but still, buttons are often not displayed Tested with different accounts and devices Checked Flow Logs – no clear error messag

945
RomyM
Edern
Edern
asked in General Q&A
Quick Replies not showing for users

Found out that instagram quick replies in automations doesn’t seem to work when user is on their desktop using the website, only seems to work on app. is there any work around for this to make it appear on the website as well?

1232
RomyM
Frenchell chanel
Frenchell chanel
posted in General Q&A
i changed my name on IG

i changed my name on IG and now my many chat isn't connecting or recognizing my new name. what do i do now 

191
rogerioaraujo
jediemel
jediemelChat Surfer
posted in General Q&A
Issue with Line Breaks (in custom fields) via WhatsApp Templates

Hi everyone,I believe ManyChat recently changed the way it sends custom fields to WhatsApp templates, and it’s causing issues with line breaks.Previously, we had automations that generated lists via a script, populating a custom field with this format:Item 1\nItem 2\nItem 3 This worked perfectly, and the WhatsApp message displayed like this:Item 1 Item 2 Item 3 For messages sent within 24 hours (non-templates), we’ve found that using regular line breaks (hitting “return”) works fine. However, the syntax for templates (using \n for line breaks) stopped working recently—within the last few days.Importantly, we didn’t change anything on our end, and it was working just fine before.Here’s what support shared when I flagged this issue:The messages are generating this error:"status_code": 400, "response": "{\"error\":{\"message\":\"(#100) Invalid parameter\",\"type\":\"OAuthException\",\"code\":100,\"error_data\":{\"messaging_product\":\"whatsapp\",\"details\":\"Param text cannot have new-li

5952
douglastokuno
mvm
mvm
asked in General Q&A
Issue with subscription renewal

Hello, I had purchased a one-month subscription which has now ended, and I want to renew it.However, the system is showing a high price and also showing that I have an outstanding balance.During this past month, I used various features of ManyChat such as the AI assistant, live chat, smart messaging, and different automations.Why am I being asked to pay a debt?

241
rodrigo_silvano
turgunbek
turgunbekChannel Explorer
asked in General Q&A
import google sheets

I can't bring the tag to google sheets. what can I do?

121
rogerioaraujo
jeduardo
jeduardoUp-and-Comer
asked in General Q&A
Whatsapp business with facebook ads

Is there a way to connect ManyChat's integrated WhatsApp API when creating a Facebook ad? So that messages from the ad reach that WhatsApp API?

274
jeduardo
Community Terms & ConditionsCookie settings