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2928 Topics
Jennifer Woodard
Jennifer WoodardUp-and-Comer
posted in General Q&A
Many chat is driving me crazy

Can I send a resource through manychat? If so, how? thank you

262
Jennifer Woodard
vanessacasmen
vanessacasmenUp-and-Comer
asked in General Q&A
please help. 88 e-mailaddresses recopilation and I can’t see them

i have tried on the computer many chat and in the app in my cellphone but it just marks an error.  Somebody please help me. This is 88 email adresses waiting to be registered in my data base   

70
vanessacasmen
Youngrichrooted
YoungrichrootedUp-and-Comer
asked in General Q&A
Why did they remove Ref URLs and Growth Tools?

Does anyone know why URLs and QR codes as a trigger went away. I can see just 4 months ago people were able to use them and this app is useless to me as only a social media tool.  I want to be able to get people on my list at networking events and speaking engagements and I don’t want them to find some random post and leave a comment just to do a quiz I spent time creating.  As we can see with TikTok all social media platforms are not promised to us and if one of them goes down our entire funnel can be broken. It feels like because they can collaborated with Meta they have changed the features to force you to only be on social media tool use them. I want the option to do both. I want to be able to text a link, include it in an email, create a QR code. Not everyone is on FG/IG and certainly not the other platforms. I focus on YouTube and putting a link in the description would be helpful since they don’t have DM options.  This is frustrating!

181
rodrigo_silvano
Rounakji
Rounakji
posted in General Q&A
Manychat AI STEP:- "NEXT STEP" wont trigger

Hi fellows, I have found that the Next Step after AI Step never gets fired. I have read the documentation about it but it doesnt explain about the next step after AI Step. In my case, People are engaging and chatting with AI perfectly fine but at the end of each message from AI, the person should get a link or button to continue to next step or start another automation. I have tried asking the AI Step in GOAL and in CONTEXT to continue to next step but it does not. I have even tried asking the AI Step to do this by adding a separate task and it did not work. Check attached screenshots. Is there any workaround to this? Note that I have also tried asking AI Step to send a button to the reader; on clicking this button, the reader should get redirected to my Automation but the AI Step generated a button that redirected to a phone number 000000000 and tried to start a new chat. Which also does not help.  

371
Gustavo Boregio
Davi
DaviUp-and-Comer
asked in General Q&A
Temporarily disable trigger after first activation

I created an automation where the user receives pre-defined messages and is then directed to an AI service. But normally the user arrives sending more than one message and the trigger activated by (if the message contains: a, e, i, o, u) is activated 2 times or more sending the pre-defined messages more than once. I would like to know how to temporarily disable the trigger after user input so as not to receive duplicate messages.Add as many details as possible, by providing details you’ll make it easier for others to reply

863
La Vivance
Gigameubelmarketing
GigameubelmarketingUp-and-Comer
asked in General Q&A
Starting message of any sequence message shouldn't contain ads or promotional materials.

Does this mean the second message and third etc in a sequence can be promotional?

295
Gigameubelmarketing
Paddy001
Paddy001Up-and-Comer
asked in General Q&A
Messenger FB URL

Looking for some assistance….  I am extremely frustrated with Manychat right now.  I just joined and everything is a dog’s breakfast.  I cannot find anything and it’s all changed and I cannot get answers, everything sends me back to the Growth tools which as everyone knows does not exist!! Where can I find out how to get a FB Messenger Ref URL.  This should not be this difficult.  Patrick  

835
Youngrichrooted
oneforall
oneforallUp-and-Comer
asked in General Q&A
Impossible to send an automatic message with any DM

Hello, i’m trying to send an automatic message everytime i receive a DM on my IG profile but it seems there’s no option such this.I can only select the trigger “send message” and then select a keyword that activate the trigger…?? How is possible? Thank you. 

357
rodrigo_silvano
raymondd
raymonddUp-and-Comer
asked in General Q&A
Users still sending messages even though I have keyboard input off

I turned off keyboard input, but users are still sending me messages.Why isn’t user input off working correctly?  PS - I can’t seem to find an email or contact page for support, so I’m posting it here...

173
Fabio Gaulke
Jonathan.Dias17
Jonathan.Dias17Up-and-Comer
asked in General Q&A
Como faz pra autorizar e salvar o first name em editar coleta de dados?

 

132
Jonathan.Dias17
arjahendrikx
arjahendrikx
asked in General Q&A
How does ManyChat work when collecting emails?

How does ManyChat work when collecting emails? We would love to set up a funnel where “you put your best email” and our freebee will be sent straight to their email. Instead of sending them a link to sign up to our Freebee, they will automatically be opted in. Is this possible? Can this work with our platform Groove CM?

77614
vanessacasmen
Gigameubelmarketing
GigameubelmarketingUp-and-Comer
asked in General Q&A
Story mention trigger not showing up?

Hi so mu story mention trigger is not showing up? I did try it out a couple weeks ago but I don’t see it anymore is it not possible any more or how to fix this?

152
Gigameubelmarketing
humilis
humilis
asked in General Q&A
Replace "bot" in subtitle on Telegram

On the page of my bot on Telegram it shows nicely the Title and a profile pic, but it also shows the word "bot” below the title.Elsewhere - like on Manychat and Botfather - I see the number of subscribers.How to replace the "bot” by number of subscribers?

150
humilis
CosmeticTattooClinic
CosmeticTattooClinicUp-and-Comer
posted in General Q&A
I"m trying to get started adding my channel and i keep going round in a loop. how do i get setup support?

I would like setup support, I am tech novice and I am finding it complicated to setup 

5711
rodrigo_silvano
pynchon
pynchonUp-and-Comer
asked in General Q&A
Do you usually delete a contact or do you unsubscribe them?

Hello! From what I understand, both deleting and unsubcribing a contact have a similar effect: once done, they’re no longer an active contact and you don’t have to pay for their presence in your base. However, when you delete a contact you lose them permanently, while when you unscribe them you still have their infos, but you can no longer send them messages.Which of the two options do you use the most? Which one usually works best for your strategy? Or are differences too irrelevant?Thanks.

341
Gustavo Boregio
ben ai
ben aiUp-and-Comer
asked in General Q&A
Chatgpt ai step

Hi please see image below which is my chatgpt prompt when I replied yes the ai replied “Got it let me know how I can assist you :)” I then replied yes again and didn’t get a message back. where am I going wrong please 

416
rodrigo_silvano
humilis
humilis
asked in General Q&A
How to manualy start an automation?

Next to automated messages there's live chatting on my Telegram page. Part of this is that I want to offer one of my products that my contact can pay for. How can I do that?

171
Gustavo Boregio
bentodman93
bentodman93Up-and-Comer
asked in General Q&A
API post / Save as field the assigned support agent that is assigned to them.

Hi!I’m using manychat to support customers. When an agent handles a ticket i need to be able to save to a google sheet or api post who is currently assigned to them when i close the ticket. How can i do that?

131
Gustavo Boregio
bentodman93
bentodman93Up-and-Comer
asked in General Q&A
Live chat Group Automation

Hi! I need to be able to automate who is currently able to support people. How can i do this? Is there an API call that will let me do the same as tick and untick these boxes? 

121
Gustavo Boregio
juan.sympol
juan.sympol
asked in General Q&A
AI Step is messing up when saving the custom fields

Hey guys, this is my first post! Unfortunately with a problem.I’m setting up an AI step that should do the following:Answer questions based on an FAQ. Ask qualifying questions to schedule a visit. Gather contact information. Escalate issues when needed. Once all information has been gathered, trigger a make automation to fill hubspot forms and deals.So, for some reason, after all the questions have been answered, the fields are being saved into the wrong place: I already tried creating the AI Step again, splitting the steps into FAQ > Intake > Questions + Scheduling and nothing works.To really test this out, I created an AI step with the same Context I’ve been using and only created 1 script action asking for the full name and it didn’t save it properly!My theory is that I put too many instructions inside and the chatbot doesn’t know what to do anymore, so it’s saving different user replies into whatever next field is “available”. Have any of you encountered this issue before?Her

661
glevchuk
Manychat Team Member
Ammy
Ammy
asked in General Q&A
AI Instagram Chatbot Setup does not show clickable buttons

Hi,I’m encountering an issue with the AI setup not functioning as expected. I’m using it to identify keywords or categories in Instagram DMs, enabling automation to send a tracked URL to the product or category landing page. This helps attribute more sales to Social through Manychat.However, the results are inconsistent. Sometimes, the system correctly displays clickable buttons (our preferred format), but other times it shows messages like this:✨ [Hidratantes Faciales] (link)✨ [Tratamiento] (link)✨ [Contornos de ojos] (link)✨ [Tratamiento antimanchas para la piel] (link)✨ [Mascarilla de piel] (link)✨ [Limpiadores y tónicos] (link)✨ [Bálsamos y tratamientos de labios] (link) I’ve tried modifying the AI’s "Context" to enforce the following preferences, but without success. I indicated these:Always display clickable buttons instead of links. Avoid using brackets [ ] in keywords. Prevent links from appearing in the message body.Does anyone know how to resolve this and ensure consistent bu

130
Ammy
Waynem13
Waynem13Chat Surfer
asked in General Q&A
Issues with Instagram Ads Trigger

Hello, I’ve set up an Instagram automation using the Instagram Ads Trigger, and created a campaign through Meta following this tutorial:  The campaign shows a lot of engagement, and my Instagram inbox shows that some users have been served the first message in the flow, after which they tapped the Quick Reply button, but no further messages were sent to them from the flow.   My Manychat inbox shows none of these conversations, which seems strange to me, as I can clearly see the conversation in Instagram. I’ve double checked all the settings, and the preview within Manychat works perfectly. I’ve spent over $200 on this campaign, but can’t show my client any results, which is concerning.  Any suggestions as to why this isn’t working? TIA,Wayne

110
Waynem13
Setpol
Setpol
asked in General Q&A
common question regarding the Contact limit

hi there, after a long break about two or three years ago, manychat features were free then,Manychat Fb messenger bot helped me a lot at that time. So again i came back to use its features but new plans that im not aware about it.  i have only one question. What does contact limit means?  suppose i have 10k fb messages, and the limit of contacts in manychat is 500 only. Does it mean i can only broadcast automessage to only 500?  pls explaim me and sorry my english is not good

120
Setpol
felipestoker
felipestokerUp-and-Comer
asked in General Q&A
ManyChat API Inconsistency: Contact Exists but Not Found

Hello ManyChat Community!I'm encountering a peculiar issue with the ManyChat API and I'm wondering if anyone else has experienced this or has any ideas on how to resolve it.Scenario:When trying to create a new contact via API, I receive the error: 'This WhatsApp ID already exists: 5554999999999' However, when using the API Swagger to search for this contact (using the /fb/subscriber/findBySystemField endpoint), I receive: { "status": "success", "data": []}   This creates an impossible loop: I can't create the contact because it already exists, but I can't update it because the API says it doesn't exist!Additional details:The contact was originally imported into ManyChat. I've tried searching using both email and phone number, with the same result. I've checked the API token permissions, and they appear to be correct.Questions:Has anyone faced a similar issue? Is there any known difference in how imported contacts are handled versus natively created ones? Is there an alternative metho

896
MiriamBmby
R
rodrigo Roque Lima
posted in General Q&A
mensagens em massa utilitario

Olá, não estou conseguindo mais mandar mensagens em massa para informar aos clientes sobre serviços e eventos aos clientes, não aceita mais nenhuma mensagem, sempre esta recusando preciso de ajuda para consegui escrever a mensagem não esta mais aprovando utilitário mesmo seguindo todas as orientações descritas para seguir, so envia as mensagens se for marketing,mesmo as mensagens que foram enviadas o ano passado agora está recusando, não estou conseguindo utilizar os serviço , e não quero cancelar

141
Fabio Gaulke
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