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Hi, i have a question about the pro account I was wondering if I pay for the $25 plan for 2500 contacts and I don't use those contacts anymore can I delete them and always keep my budget under 2500 contacts? thanks

Hi, I want to send a welcome video when someone new follows me. I used to do this manually writing a message and sending the video file directly into their inbox. It would be great to have this automated! But, the setup only seems to allow for sending the link to the video which then opens up in their browser or dropbox. Is there a way to send the video direct into their inbox like when I do it manually?Thank you

I am creating a manychat subscriber using api.Create failed, attempting to FIND existing user. Error: {"status":"error","message":"Validation error","details":{"messages":{"wa_id":{"message":["This WhatsApp ID already exists: 91*********"]},Now the frustrating thing is how do i get the subscriber id of this id so i can update some important fields that i need to communicate with this customer.There is no search by wa_id feature available. And it would make more sense that when this error is thrown you should also give the subscriber id of the contact already in manychat.  

As we know previously, Manychat allow use to broadcast to all our messenger contacts, but after the depreciates of Tags. Does it mean all my 20K+ contacts are basically useless now?

i want to sent buttons to WhatsApp with user field and emoji  

Bom dia! Estou tentando novamente fazer uma assinatura do Manychat, porém para nessa pagina.eu tive uma pagina antiga do facebook quando usei o manychat pela primeira vez que foi raqueada e suspensa, e agora que preciso voltar a usar o manychat quando faço login com google cai nessa tela, voce nao possui um canal. quando tento adicionar aparece "pedido enviado"e não vai para frente para eu assinar. 

Hi,I need the VAT number of Manychat company for my accountings (not my own VAT on invoice, that I already have).The address of Manychat is not enough and the rules in Denmark requires applying the company VAT from every company we buy from.I can’t find it anywhere and Chat GPT couldn’t help either. It doesn’t seem to be official anywhere, so maybe someone before me has had the same issue and been in contact with the support. I need the VAT ASAP. Does anyone know the VAT for Manychat?  

hi i started using manychat automation for whatsapp dm keyword reply for 10 days...but i got restricted does that have any thing to do with manychat...and how to know if using manychat dm keyword reply could get me restricted or banned another time?

特定のコメントを入力しても作動するときとしないときがあるのはなぜですか？？ほぼ反応しないのですが、途中で止まる。だれも反応しないなら何か間違っているのはわかりますが、反応してる人もいます。初めましての挨拶の設定もまだできないと表示されています english:Why does it sometimes work when I enter a specific comment and sometimes not? It barely responds, but sometimes it stops halfway through. If no one responds, I know I'm doing something wrong, but some people respond. It also says I can't set up a new greeting yet.

From my understanding, you can only get the JSON code to connect to the FB ads if you select the “user clicks on facebook ad” trigger. However, when I try to activate it, I get an error message like in the first image. But I’m confused because nothing in my initial message has those variables (see 2nd screenshot).   

I am trying to connect an Instagram account, but it shows that “Request Sent” and I can’t find anywhere the request that I need to approve. I have full access and also the owner of the Instagram account we couldn’t find it anywhere. Please help.

how can i connect my many chat though JSON. i dont have the growth tool on my manychat

Where is the automation “When someone new follows you” I don’t see it 

My Google Sheet has 2 columns, IG_username and Message_to_blast.In Manychat, I build a flow to lookup the IG_username, and put the Message_to_blast into Manychat Data, and then send to the user.It works great at first, but after I edited the Message_to_blast in Google sheet, Manychat still kept sending the old data.I am not sure if there is cache issue since it is the same IG_username.I have tried many efforts, still doesn’t workI tried clear my browser cache I tried disconnect Google Sheet and connect again I tried clicking “refresh” on action  I tried deleting the action and adding back in (well I was using 2 different IG account to test this, one works, meaning it send the updated message, but the other doesn’t, it still send the old message, weird… ) I am new to Manychat and I appreciate any sort of help / tips! Thank you everyone in advance!

Hello I just installed manychat and connected my Instagram account, but I want to remove it and I can't  I don't have te remove option.What can I do?

Guys, am not sure if anyone has bumped into similar issues. If yes, would love some guidance with fb messenger ref url - it passes refID only when I test with my own account, when I try to test it with different accounts, message automation isnt triggered, and refID is dropped. Any clue how to solve this?

How can I set up a wallet balance check on my ManyChat account?I do not want to set up auto-fill wallet since Indian Card policies create a problem and then the card gets blocked.Looking to set up this with an API Call or Email notifications, etc.Any ideas?

Looking for some assistance….  I am extremely frustrated with Manychat right now.  I just joined and everything is a dog’s breakfast.  I cannot find anything and it’s all changed and I cannot get answers, everything sends me back to the Growth tools which as everyone knows does not exist!! Where can I find out how to get a FB Messenger Ref URL.  This should not be this difficult.  Patrick  

When doing a Messenger Ref URL automation, does the user have to be presented with the “Get started” button instead of going straight to the automation? I want the automation to start automatically when they click the URL. Right now, if they click the URL, it opens Messenger, but nothing happens until they click “Get started.”

Hello! I’ve recently discovered that Whatsapp is now working on Manychat, so I decided to come back and give the application a try with the new Cohexistence mode.Well… I tried linking it to my WABusiness app, and everything works fine on the Meta’s side of events, but after Meta tells me it has succesfully connected to Manychat, I get redirected back into the original Manychat tab on my browser where it displays:“Connecting your WhatsApp channel...It can take up to a few minutes.”Fun fact, it will never leave this screen.I was wondering if anyone else has had this problem before? And if there is any solution for it? I really want to have the WA Business app on our company phone AND have Manychat working at the same time, so please help! 

I have created a basic automation where users comment a specific word on my post and they automatically receive a DM. I’ve attached the preview flow.In the preview, everything looks fine. i had tried with Instagram preivew as well. i send the code and it’s works fine.However, when I comment the specific keyword on the reel from a different account, nothing happens no DM is sent. i removed the specific work condition and change it to any word still it didn’t work.I have tried: Using “Auto-DM links from comments” Creating the automation from scratch Refreshing permissions But still, it’s not working. Can someone please help me figure out what’s wrong?

I want to use Manychat specifically for my clients for the "Say hi to new followers" feature. Is it still available? I can't find it anywhere.Kind regards.

Hello everyone,I have a business selling custom portraits via Instagram. I created a lead magnet. I want people to comment on specific posts on Instagram; those comments are auto-replied to, and a DM is sent to all those users asking for their email address so the lead magnet can be delivered. That email address is saved in GoHighLevel, potentially to a list within GHL. I’m new to both ManyChat and GHL. Could someone guide me?

I’m still having a problem with my Instagram automations.  The full message isn’t showing when a button in involved. Yes I can add a link into the main body of the text, but it takes away from the character count and then I’m limited in what I can write in the main message. Also I need to be able to offer 2 different link buttons, one to my free guide and the other to the course or digital product I’m selling.  I had a whole system going where people could choose between 2-3 options and once chosen another message was prompted, then another. Not all of us can just add one website link. Now what do we do???

У нас активная PRO-подписка, и в WhatsApp была включена автоматизация. Всё работало без сбоев. Но нам пришлось обновить смартфон, и начались проблемы. Автоматизация перестала работать. Система выдаёт сообщение: «Для отправки сообщений WhatsApp требуются средства на кошельке». Мы рекомендуем включить автоматическое пополнение, даже несмотря на то, что мы не превысили никаких лимитов.    Я заметила