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2024 in Review: Top Manychat Product Updates

5 days ago

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Malena LampazziUp-and-Comer

asked in General Q&A

Broadcasting

Hi! ¿Is it any way to sent a message to all my contacts in manychat?Please, help! Thanks!!

i am using my personal gmail account to log in to ManyChat and connecting to my customer’s account to connect to Instagram.That process works perfect.Then in order to let my customer answer IG chats, i created an account for my customer.No problem on that.Now, i want to start using customer’s Messenger as a chanel. When i go to add the service there is a message than that account (the one from my customer) is already in use, which is true, because my customer is already using many chat for the live chat service.So i am re-logged as my customer account, then i can’t add the Messenger account.What’s the best way to add a customer account?Isn’t possible to add an account that doesn’t belongs to me?I don’t want to ask user credentials to log in to their accounts. Thanks

101

15 days ago

Marcin

posted in General Q&A

Weird Problem with Default Reply on Instagram

Good morning,I’m experiencing a strange issue with Instagram integration in ManyChat. I have multiple accounts in ManyChat, and I’ve never encountered this problem before. However, while configuring a customer’s account, I noticed that the default reply on Instagram isn’t working.Here’s the situation:I’ve already connected the Instagram account and Messenger. I’ve built other automations that work perfectly, including: Automatically replying to Instagram comments and sending private messages as a reply to those comments. Default replies to messages on Facebook. Replying to Facebook comments and sending private messages as replies. Conversation starters on Facebook. Everything works fine except for the default reply on Instagram. When I set it up, the configuration seems correct:The trigger is set. There’s an action to send a message.However, when I test it by sending messages from a different account, nothing happens. What’s more, the messages don’t even appear in the ManyChat inbox

501

15 days ago

MarceUp-and-Comer

posted in General Q&A

Simple Auto-DM automation, isn't working

Thr only automation my account has. Yesterday I tested and worked and today that the pist is live, the automation isn't working. It's a very simple one. I'm not sure what the reason is. Fi d attached some pictures. I would love some feedback.Thank you so much!

364

15 days ago

MatiUp-and-Comer

asked in General Q&A

Instagram coupon code

Hello!I would like to create an automation that will send new followers on Instagram a discount code for their first purchase. Can I create some action that will check if the number of followers has increased, or if a given account has already followed my account? I want to avoid a situation where someone will unfollow my account and follow again just for the coupon.Thank you for help!

ManyChat Automation in LiveStream

I may be late to the game here but how do you setup ManyChat Automation for Instagram Livestream? I’m assuming while someone is on an instagram live, they can comment the trigger word, and a link/info will be sent to them. Thanks!

131

15 days ago

krchiba

posted in General Q&A

Making API calls within voiceflow via ManyChat

I have a voiceflow agent set up in manychat, but I’m having trouble getting it to trigger an API call. Any tips, or ideas?

121

15 days ago

Axel

posted in General Q&A

manychat isnt sending the contact to mailerlite

hey guys , so i set-up an automation where a subscriber input their name and email and than manychat send that to mailerlite through an action, it was working before but it stopped suddenly , i notidced that cuz i keep getting messages from subscriber who say they subscribed but didn’t receive my emails

MatiUp-and-Comer

Hello! I would like to ask if in manychat it is possible to ask for the birthday date on Instagram and then automatically send a discount code on that date? How i can do that?

1086

16 days ago

KarenMcUp-and-Comer

asked in General Q&A

Getting ManyChat communicating with MailerLite through Zapier

I am trying to connect a ManyChat automation to MailerLite with Zapier. I have connected the triggers in the Zap to MailerLite and the connection test indicates that Zapier is connected with both ManyChat and MailerLite. The ManyChat automation occurs with an Instagram keyword. When a user sends me the keyword via Instagram, the ManyChat prompts them to provide their email address. Once the email address is provided, the ManyChat begins sending out a series of emails. I set up the ManyChat to identify a Tag. The Zap is between ManyChat and MailerLite. Once the email is entered, the Zap triggers MailerLite to add the email to my Subscribers and to a Group that I've called Prospects. I can tell the Zap is working to accomplish an automation within MailerLite; however, I don't think the ManyChat automation series is working. When I run the test, the email gets entered as a Subscriber and added to the Group in MailerLite....but the the subscriber/group member is not receiving emails from t

6815

16 days ago

tristannrobinsonUp-and-Comer

posted in General Q&A

FACEBOOK ACCOUNT DELETED... can't log into manychat

My facebook account was deleted/suspended by facebook, my log in prompt to get into my manychat account was by logging in by facebook, now i can’t log in and im sitting here getting billed NO HELP FROM SUPPORT, IM SITTING HERE GETTING BILLED NO EMAILS BACK

Get subscriber id by API

I’m doing an connection between my Landing Page and Manychat to create the contacts and starts a flow with it. The problem is: I can create the user with the endpoint: /fb/subscriber/createSubscriber, but if the contact is already in my manychat contacts base i can’t get a response from manychat that gives the subscriber id.Doing a get request by number like this: https://api.manychat.com/fb/subscriber/findBySystemField?phone={{phone_number}} it does’nt return any data about the user, even in the test on: https://api.manychat.com/swagger#/

1684

16 days ago

IntelGUp-and-Comer

posted in General Q&A

Whatsapp channel was turned off

Yesterday, I had an issue with WhatsApp integration it was working and i got banned from Meta, but solved that through ticket with Meta directly. See thread:But today after Meta removed my ban, I linked my WhatsApp to ManyChat again and I can use whatsapp through Live chat but automations are not working. I have this banner displaying on my account of ManyChat. How can I fix this?

Auto translation in manychat

I’m dealing with an issue related to automatic translation in ManyChat. The translation flow for customer messages works fine, but I’m unable to automatically translate the messages from the agents, which are typed in Portuguese. Problem: * When an agent types a message in Portuguese, it needs to be automatically translated to the customer’s language (e.g., English or another). * I am unable to capture the agent's message within ManyChat and send it for translation before it reaches the customer. Objective: I need help automating the process of translating agent messages. When an agent sends a message in Portuguese, it should automatically be translated into the customer’s language before being sent to them. Can you help me solve this issue or provide suggestions for integrating a translation API in ManyChat to handle this?

16 days ago

Shibald

asked in General Q&A

Unable to Restrict Spaces in User Input for First Name

Hi,I'm trying to collect users' first names using a User Input block. However, when users type responses like "My name is James," the entire sentence is saved in the field instead of just the first name. I need a way to restrict or validate inputs so only the first word (e.g., "James") is saved, without spaces or additional text.Currently, ManyChat doesn't allow me to set a restriction for spaces or validate input directly. Is there a way to handle this, or can you suggest a workaround?Thanks in advance for your help!

212

16 days ago

JaneMMooreUp-and-Comer

asked in General Q&A

Help with Automations

I am about to pull my hair out! I have tried all of the suggestions on both ends and nothing is working. Comments are not triggering a response at all. When I click refresh permissions, it takes me back to the original page without options to refresh anything at all. I am about to end my account with them as I do not like wasting my money. Any help would be greatly appreciated! Thank you!

How to Retrieve WhatsApp Business Insights (Conversations, Categories, Costs) While Keeping ManyChat Integration?

Hi everyone, I’m currently using ManyChat to manage my WhatsApp Business account and automate conversations. My number is fully integrated with ManyChat and functioning perfectly. However, I’m looking for a way to export detailed WhatsApp Business insights via API, such as:• Total conversations (free and paid).• Categories of conversations (Marketing, Service, Authentication, etc.).• Costs of conversations (if possible). The challenge I’m facing is that the number is already connected to ManyChat, and when I try to add the number manually to the Meta Developers App (to use the Conversations Insights API), it prompts me to reset the configuration, which would disrupt the current ManyChat setup. I want to avoid resetting the number or disconnecting it from ManyChat, as it’s critical for my business operations. Questions:1. Is there a way to retrieve detailed insights (like conversation counts and categories) via API without disconnecting the number from ManyChat?2. Does ManyChat provide

120

16 days ago

AwaisToorChannel Explorer

asked in General Q&A

Live Chat Seats

The $15/month Marketing Plan includes 3 live chat seats.Is it possible to increase the number of live chat seats?For instance, my client requires at least 5 live chat seats.

171

16 days ago

pynchonUp-and-Comer

asked in General Q&A

Having a hard time using Manychat for onboarding via WhatsApp

Hello everyone! I’m having a hard time with two things on Manychat:Capturing the user’s data and then sending a message via WhatsApp (welcoming them to event and then inviting them to the event’s group); Integrating Hotmart, a digital platform through we sell online courses, so we can send onboarding messages via WhatsApp.I know it is possible, but it feels really difficult to trigger a WhatsApp flow. For example, I’ve used Manychat’s webhook to send the user’s info to Make, collect their data on Active Campaign, then change apply a new tag to the user and, from that new tag, trigger a WhatsApp flow, but it simply doesn’t work.I’ve also tried using Manychat’s native integrations. With ActiveCampaign, it seems to work well, but with Hotmart it’s super unstable, not to mention that we can specificy which products we’d like interact with the user about.I’m new to this world of automations, so I’d like to ask you guys about a simple way of integrating, first, Manychat with ActiveCampaign s

485

17 days ago

MandyBrookeOfficialUp-and-Comer

asked in General Q&A

Where is "the next post or Reel" button for DM Automation???

Every time I set up comments to DM automation, I can select, “Next post or reel”. That option is gone and only gives me, “Specific post” or “any reel” options which aren’t helpful when my Reel hasn’t posted yet. I’m launching a huge giveaway this morning and it’s THE WORST possible time for ManyChat to change this. Is anyone else experiencing this? Did anyone find where that trigger is now?

313

17 days ago

pynchonUp-and-Comer

asked in General Q&A

Is there a way to see the last interaction of contacts who opted in via API?

Hello! I’m doing a contact clean-up, and I’ve noticed that while I can segmentate contacts based on their latest interactions on specific platforms, I can’t do the same with contacts who were created via API opt-in. Is there a way around that? I was going to delete everyone who opted-in via API, but I don’t wanna delete someone who may be perhaps in contact with my support team.To be clear: these are contacts who were created on Manychat through integrations with Make and ActiveCampaign. They’re not people who activated triggers on Facebook, Instagram or WhatsApp. They were added on Manychat so we could send onboarding messages and broadcast a few reminders.Thank you!

140

17 days ago

Alquien CercanoUp-and-Comer

posted in General Q&A

Message is failed to send, please contact Manychat Support

“Message is failed to send, please contact Manychat Support” I get this message when using the live chat for instagram. Whatsapp works though. None of my IG automations work, not even the menu.

2458

17 days ago

regalmUp-and-Comer

asked in General Q&A

prevent multiple clicks on a button

"How can I prevent multiple clicks on a button in Facebook Messenger? Users often click multiple times before the response is shown, and I want to avoid spammy behavior caused by repeated actions.

444

17 days ago

BazargonesUp-and-Comer

posted in General Q&A

A simple issue about default reply

Hi everyone,Sorry to disturb you with my simple and easy issue but I can’t fix it by myself since two days and it’s getting me mad.I try to set up a default reply with whatsapp, just the first test, to reply “hello world”… and it doesn’t workMy default reply is sent on the trigger “User send a message”. The trigger is on and activated everytime. The workflow is live.In my whatsapp settings, the default reply is defined. My account status is approved, number status connected and credit line shared.On https://status.manychat.com/, I can see that there is no issue with Whatsapp API..When I send a whatasapp on the connected number linked to my account, I can see the message in the Livechat section but the default reply isn’t sent..Can you help me to figure out what’s the issue ?Thank you allRegards,Adrien

After the fb post’s comment, ManyChat opens a dialog but does not send a message.Why?

110

17 days ago

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