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3757 Topics
Vítor Afonso
Vítor AfonsoUp-and-Comer
asked in General Q&A
Whatsapp not working!!

Hi everyone, how are you?I'm experiencing some issues with the WhatsApp connection on Manychat. In the Live Chat, it shows that the messages are being sent to the lead, and everything seems to be fine with the Manychat connection.The problem is that, in reality, the messages sent by Manychat are not being delivered to the lead's WhatsApp, as I’ll show in the screenshots below:  

341
HannahPro
Mcaldarini
McaldariniChat Surfer
asked in General Q&A
When user opens live chat

he "interact with chatbot". Does this behavior RE-OPEN the 24h window? If so, how can I restart a specific automation? Thanks in advance!

293
rogerioaraujo
Edith Villa
Edith VillaUp-and-Comer
asked in General Q&A
Issues with Bodcast Automation: Messages Not Sending to All Selected Contacts

I have been experiencing issues when launching my broadcasts. For the past two days, I have scheduled and sent them live to a specific number of people. The execution appears to work, and it shows that the message has been sent, but only 1 or 2 people receive it, even though I configured it to be sent to 2,000 people. I am attaching screenshots showing the number of people the broadcast was supposed to be sent to and the actual number of recipients.! 

192
rogerioaraujo
alice.delvar
alice.delvar
asked in General Q&A
Instagram DM list disappeared

Hi there ! I opened ManyChat a few days ago and found a new page on which I was offered to create my first Instagram DM list. I wasn't looking for this at that time so I didn't go through, but today I want to and can't find it anywhere !Can you help me please ? Thanks a lot !Alice

171
rogerioaraujo
Tallita
Tallita
asked in General Q&A
Cancelamento

Fiz o cancelamento da assinatura, desconectei tudo, porém, o manychat segue tentando debitar o valor no meu cartão de crédito. Algum lugar onde eu possa falar diretamente com eles? Me orientem, grata.

91
rodrigo_silvano
morechimihurri
morechimihurri
asked in General Q&A
how to disable old instagram connection

Some time in the past, I tried using many chat, I didnt like it, and deleted the account. for some reason the connection still worked. I dont remember how but I got it to stop doing its thing, and now, in the last 2 days it started responding on my instagram, when I tried to log in to manychat, I couldnt because the old account had been deleted.  I am trying to disable the old flow, but I dont seem to be able to do it. I need help please. Thank you

81
Gustavo Boregio
Nimbus Trail
Nimbus Trail
asked in General Q&A
My automation responds to Instagram messages once in a while

I have two automation: ​​​​​First runs when it gets a message from Instagram, this automation has some smart delays and after them send the message to my n8n webhook. Second runs when the variable “Agent’s answer” has been changed to any value, the sense of the automation is get an answer from n8n workflow and send it to an Instagram user.The problem is that it sends a message to an Instagram user only on second message in a row. Example of the first message:You can see that a bit below the variable “Agent’s answer” is changing to new value, but I don’t get any message in an Instagram chat because the trigger of second automation didn’t start/The funniest part is when I type the next message: Why is it working now? but it hasn’t worked on the first message?I’m really confused, and  I’m asking for any help. In advance, thank you for any help :) 

71
Gustavo Boregio
Rosibohn22
Rosibohn22
asked in General Q&A
Plano Gratuito

olá! Fiz quatro automações e esta dando uma mensagem de que atingi o limite de automações, o que eu intendi é que seriam 1000 contatos pelo plano gratuito, estou iniciando na área, alguém pode me auxiliar? como faço para manter o plano gratuito,

81
Gustavo Boregio
wkistner6
wkistner6Up-and-Comer
asked in General Q&A
Where is my broadcasting feature?

Hey guys. Hoping someone can help me here. I am looking to send out a broadcast to my contacts but am not seeing the broadcasting section. Any recommendations? I have an admin role in our manychat with the influencer being the owner. Is this an issue?  

445
Celofat
ha.jannis
ha.jannis
posted in General Q&A
Edit/Delete for notes in a chat/contact

After talking to the Manychat support I had to realize that it was actually not possible to edit or delete notes in a chat/contact. I assumed it must have been a bug, because a notes features without an option to edit/delete seemed to make absolutely no sense at all. Especially, considering that notes lead to a very cluttered appearance of a contact. Anyway, this question thread is to point out this critical issue with notes, raise awareness for this well-needed feature and maybe increase the priority of this topic on Manychat’s roadmap :)

211
rodrigo_silvano
sohanasserrr
sohanasserrr
asked in General Q&A
How to subscribe to the 15$ plan

how do i subscribe to the 15$ plan?

91
rodrigo_silvano
Kayle
KayleUp-and-Comer
asked in General Q&A
Is it possible to insert a gif in Whatsapp message?

I’m creating an automation and I want to include a gif in a Whatsapp message response.  Is this even possible?

163
rodrigo_silvano
Brooklyn
Brooklyn
posted in General Q&A
How do I update my credit card details?

I got a notification that my payment for Pro didn’t go through. I need to update my credit card. I looked at the instructions which say to go Settings → Billing → Update Credentials. I went to settings and billing but there is no ‘update credentials’. All I have access to is ‘retry payment’ which simply repeats that the payment can’t be processed and recommends I update my credit card details. I’m going around in a circle. Now my account has reverted to ‘free’ and when I go to upgrade to Pro, it just brings me back to my Billings page and I’m stuck in the cycle of ‘retry payment’ - ‘update your payment details’ and there not being an option to do so. This is a really frustrating user experience. Can someone please advise me on how to update my credit card information so I can resume my Pro account.

312
BotBrothers
Ming7296
Ming7296
asked in General Q&A
How to trigger any input from user

Hi guys, how to setup a trigger of user input any text or any messages? 

201
rodrigo_silvano
Katey Justice
Katey Justice
asked in General Q&A
How to turn off repeated automations when a trigger word is used again?

Is there a way to turn off repeated automations?I have a set up where the automation is triggered by certain keywords, and the automated message is sent. If the customer repeats any of the trigger words, the same auto-message will be sent and makes no sense for the conversation flow. Is there a setting where an automation is sent only once within a conversation?Thanks

150
Katey Justice
Tarve_Automations
Tarve_AutomationsUp-and-Comer
asked in General Q&A
Help request: Make + Storeganise + ManyChat DM Automation (Real-time Storage Availability Use Case)

Hey automation pros 👋I’ve been trying to build a real-time storage unit availability flow inside Instagram DMs using ManyChat, Make.com, and the Storeganise API, but I’ve hit a wall and would love to get your advice or hear how you would tackle this.🔍 The GoalWe want to allow users on Instagram to: Select their location inside a DM (e.g. Olari, Lauttasaari, etc.) Automatically fetch the available storage units for that site from Storeganise (using the /unitTypes endpoint filtered by siteId) Return a formatted list of available units with size and price (e.g. “✅ 2.5m² – 99€/kk”) back into ManyChat as a response The idea is to automate the rental discovery process and remove the need for clicking through to the website.⚙️ Tech Stack ManyChat (user selects location via buttons → sends webhook to Make) Make.com handles the webhook, fetches unitTypes from Storeganise, parses JSON Storeganise API provides all unit details and availability info Aggregated list is returned to ManyC

222
Tarve_Automations
Josselyn
JosselynUp-and-Comer
asked in General Q&A
quiero pagar solo 15 dolares y no los 29 dolares de la ia como hago?

hola por error active maychat ia pero ya no quiero y ahora me pide q pague los 44 dolares y solo quiero pagar los 15 dolares

132
Josselyn
Sasha Felin
Sasha FelinUp-and-Comer
asked in General Q&A
Problem with ManyChat

Good afternoon, everyone. I'm having a problem with ManyChat. I programmed an automation to only respond to comments on some posts, however, when someone sends me a message in the DM, it triggers messages that I didn't programme. I don't know how to solve it, does anyone know how to solve it?

142
Sasha Felin
VV123
VV123
posted in General Q&A
DMs only sending to a small portion of users

I started an auto DM to users, but its only working on 25% of users. I know it works so its not my permissions. Need this fixed ASAP

111
Fabio Gaulke
thomas_dub
thomas_dubUp-and-Comer
asked in General Q&A
upgrade trial version

i can not find a simple solution to upgrade my trial version, i think iam already in pro because i pay now 15$, very complicated, can someone help me with that

123
Fabio Gaulke
N01ne
N01ne
asked in General Q&A
What is the best way to handle populating Custom Fields to and from API?

When I try to utilize custom fields in my API requests and larger flows, it creates issues every time. It seems to change the field name behind the scenes in some way (like ‘CUF: 1300040’ for example). I do not know how to program that into my requests and work around it. So, my API requests end up just passing that ‘CUF: 14000404’ data instead of anything else.

141
rogerioaraujo
Jecopower
Jecopower
posted in General Q&A
When I try to test the whatsapp enabled i get an error message and it says contact manychat support

When I try to test the whatsapp enabled i get an error message and it says contact manychat support. I have tried a couple days now and the messages don’t go through.

91
rogerioaraujo
Mathis
Mathis
asked in General Q&A
add pictures

When I program my bot on the manychat app on my phone, for my Instagram account, I want it to send photos to the person it's talking to. When I click on Upload image, nothing happens and I've tried adding the URL of the photo, but that doesn't work either. 

3182
ECK INDUSTRIAL GROUP
joshterryplays
joshterryplaysUp-and-Comer
posted in General Q&A
Contact for testing not showing up

Hi, when I search for a contact (a test ig account I set up and use often for testing automations) in “contact for testing” I cannot find it. Even though the contact is in my manychat contacts and has gone through this flow. Does anyone know why that would happen and how I can find it so I can test this step?

747
Champ
Grigor
GrigorRising Conversationalist
asked in General Q&A
Promo Code Randomizer Error

Hey everyone,I created a promo code randomizer that works well—until multiple users click the button at the same time. In that case, the bot sends the same promo code to two different users. Then, in the Google Sheet, it updates the username incorrectly. As a result, when the next person clicks the button, the bot skips a column and sends the following promo code instead.For example, at 11:24, if two users click the "Get Promo" button at the same time, both will receive promo code #4. Then, at 11:25, when another user clicks the button, they’ll receive promo code #6 instead of #5.You can see the issue in the attached screenshot. I've also attached the bot flow for reference.

519
Gustavo Boregio
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