Ask the community

Hey there - I was trying to set up an automation for a Facebook I created asking people to comment a specific word to receive a reply to their comment and message from the page. When I launched it, nothing was working.Am I wrong to think this is possible to do? Does it not like that it originated as a dark ad and not a social post first? Is the way around this posting to the page? Any way to create a dark post just so I can tie the two together?

Hi everyone,I’m noticing something odd with the Instagram "Say hi to new followers" Flow and I’m wondering if this is expected or if it can be improved.Whenever a new follower gets the Welcome Message and clicks the link inside the flow, Instagram shows a long white “redirecting” page with the ManyChat domain before the actual URL opens.This delay feels unnecessary, because normal redirects on the web don’t show a visible intermediate page like this.Is there a reason this Flow forces this visible redirect layer, and can it be disabled or optimized?A direct, clean redirect would dramatically improve the user experience.Thanks!  

Is it possible to connect the same WhatsApp Business number to more than one account? 

I have three Instagram accounts from different companies registered on my ManyChat, each with specific automation. I noticed that there is automation from Instagram account X running on account Y. How can I prevent this from happening?

Hi, My Manychats account keeps coming up with the error ‘to connect to your instagram you must link your facebook’My instagram is linked to my facebook, but for some reason it is not letting me connect many chats to it. It allows me to connect manychats to facebook though – super confusing…I’ve spoken to the Bot, but it is useless. I believe it could be the fact that the last Social Media team has connect to many chats in the past, but never actually used it. So its may be already linked to a manychats account.Any help would be greatly appreciated. Thanks,Harry

I am encountering the error message 'Something went wrong with your card. Please check your bank payment history or try again using another card' while making a payment and am unable to renew. Does anyone have a solution for this issue?

Hi community,New user here 😀It’s been the second day I am still trying to integrate manychat, whatsapp and google sheets.probably the problem is super easy for you gents, but anyway. I have now built event a one block flow, just to see some data being populated in Google sheets … but still no luck.I have attached the flow and actions configuration. Really, where is the problem?Thank you very much,Cip  

Hello there!I have created an automation for my FB business page and IG one, and it’s been going pretty good.But there is a problem. We are on the PRO plan ($15/month, for context).People respond to our Reels/ Posts with: “Community”/ “Italian”/ “Yes”, etc. It is running a flow for sending link to join the community on Skool.But from what it seems, only 30% of messages are delivered. And I don’t know exactly why.On IG it’s showing 100% sent/ 100% delivered.But on FB - 3249 Sent/ 33.8% delivered.Meaning, only 1000 people get the messages. But, idk exactly, is this something from Facebook? I found this one, that maybe people didn’t enter on the facebook to get the messages (like logging in). But I find it hard to believe.Let’s say maybe for 5-10% of people, but 70% to not login again? And some of them comment again on the videos.So, idk exactly what is the problem, and what to do. I

I logged into my business Instagram page just fine via MC and can see all my posts etc, even after refreshing permissions it sees my accounts in Meta, but none of my live automations go through, I’ve tried different DM automations and ‘comment’ ones as well. I’ve tried following step by step looking inside of Meta / Facebook settings but it seems like a lot of the instructions are out dated or I’m having trouble finding the right areas inside of Meta as to how to link ManyChat to the page properly, I think that may be the issue. Any help would be much appreciated here.

How do I set up an automation to ONLY respond to comments and not send DMs?

Hi everyone 👋I’m running a WhatsApp automation with ManyChat + n8n. Everything works fine when the client sends a message — it goes to n8n, automation replies, no problem.👉 But here’s the issue:When I, as the human agent, reply manually to the client in the chat from my Phone Whatsapp, ManyChat still sends the client’s last message again through the webhook to n8n. This makes the automation think the client just sent that message again. Result → Automation replies to the old message → creating a loop and confusion. What I’ve noticed: The webhook payload shows the timestamp of the client’s last message (not my agent reply). So ManyChat is basically re-sending the last subscriber input whenever I send something. Question:👉 How can I prevent ManyChat from re-triggering the webho

Hi, I'm trying to set up automated public replies to Instagram comments (not DMs). My automation triggers correctly (runs are counted), but no replies appear under the posts. I've tested with different accounts, reconnected Instagram, and checked all permissions. Can you help me figure out why public comment replies aren't posting? Is there something specific I need to enable or configure? Thanks!

User: “Hi, I need to know the cost for this product?”ManyChat: “Hi! Glad to have you here… (Flow starts)”I need help.I want to capture the first message the user sends when they contact us.But I don’t see any option in ManyChat to automatically save that first input.How can I fix this issue?

I am a new user of ManyChat and I have created few “Auto-DM links from comments”, but I am limited to 3 links only. How can I do to send more links to my community?

Hello everyone,I'm hoping to get some help from the community, as I've hit a wall with an Instagram API issue and I'm completely out of ideas.My Goal: I'm building a bot that uses an external service (Make.com with OpenAI) to generate and send replies to users. Everything works perfectly inside the 24-hour window. The problem is sending messages outside that window.Here's what I've tried (my troubleshooting journey):Official Make.com Module: I started with the standard "ManyChat" module in Make.com. Result: The module reported status: success, but the message was never delivered to Instagram. I assume it was silently blocked by Meta for a content/tag mismatch. Direct HTTP API Call: I then switched to a direct API call to https://api.manychat.com/fb/sending/sendContent to get more control and see the raw e

Hi. I wanted to try the new feature, DM to new followers, but I can't connect my IG account. I get this message: Could not connect ManyChat. You may not be connected to the network or we could not establish a connection with our server. Check your connection and try again later.Can you helP

My auto DMs have stopped working for all my posts even though it says LIVE on all of them. The new post from yesterday isn’t even showing on my Manychat profile - it’s got over 600 comments already for the recipe but I can't use Manychat since it’s been stuck like this since yesterday. Someone please help!!!!

I am setting up an automation from scratch for a Facebook post. I want to send a message after 30 minutes if the client does not click the link. But, this seems to be sending it to everyone, even if they click the link. What do I need to change?  

Hello! I have just a subscription with Many that last 29th November 2025, but I am having a problem issue not able to log-in and connecting with my Facebook account. Please see below screenshot image below and help me how to solve this problem.  

I'm having a problem I can't solve. Even after disabling URL shortening, when I create a WhatsApp button with a link, before going to the domain I defined, it goes through the domain https://mc.ht/

Getting this error while upating to proSomething went wrong with your card. Please, check your bank payment history or try again using another card.

Hi I run Facebook ads and get a bunch of FB messenger leads I have to negotiate with daily l. I can spend 6 -8 hours daily  negotiating.  I would like to automate this? Is this possible to do with manychat?Basically I have a base price I buy items for, eg...itemA $X. Item B $Y etc....but then if there is an issue like a broken light or broken light plus broken glass  for example then the quote needs to be lowered.  Anyway there is always negotiations back and forth so it would be a spectacular if this negotiation process could be automated. So can manychat negotiate for me?. Cheers  John 

I’m trying to setup an Instagram and a FB Ad Trigger that is based on the conditions of following both respective channels. I believe the triggers need to be live before I can connect the Ads Manager to ManyChat, but I keep getting weird setup errors like “You can’t use Next Step for the first message with Facebook Ads trigger” and “Add at least one Quick Reply to the first message to set up Instagram Ads”.I’ve tried troubleshooting these by redoing the flow from scratch, but it’s just not working.

Is there any way to prevent yourWhatsapp co-existence from triggering automations for the recipient? If a team reaches out tp someody through the app. It triggers the default automation and causes confusion.

How can I make a global keyword like “Return” that ALWAYS interrupts the flow and sends the user back to the main menu, no matter where they are in the conversation?Thank you!