General Q&A

I’d like to ask about syncing data from Automation to Google Sheets.Here’s the situation: when testing the Automation system in the following scenarios:A customer comments, the automation triggers, and the data is successfully exported to Google Sheets. Using the same Automation setup, I shift the workflow to Instagram Ads.Here’s what I did:I used Automation 1 to create the opening message for the Ads. After the customer clicks the "YES" button, it redirects them back to an automation flow that I duplicated from the comment-based flow that successfully exported data earlier.The issue:When I preview the flow via Instagram, it works as expected, and the data is exported successfully to Google Sheets.However, it seems that when I monitor the actual Ads, customers who engage via the Ads are not being added to Google Sheets.Is there a limitation or restriction when expor

Hello everyone,I do community management for a large number of people (over 2000). Message automation is therefore a very important part of my process. The problem I'm encountering is as follows:When using messages with options (as you can see in the screenshot below), the automation sequence is only taken into account if the customer presses one of the buttons. It sometimes happens that some customers respond below the message by writing rather than clicking on one of the options. When this happens, my teams have to manually assign the next tag to “replace” the customer back into the automation chain. Individually, this doesn't take much time, but with a high volume of customers it wastes a lot of time.Is there a way for ManyChat to take into account the answer if it's written and corresponds to one of the options?Thanks in advance for your answers.

To automate for an upcoming Instagram post, the only option is to automate for an existing post. The upcoming or scheduled Instagram post requires users to comment to receive a link, however the post doesn’t appear in the Manychat dashboard. We don’t want the post going live and people comment, and nothing happens. Is it possible to automate for a scheduled post?

Hello again community of experts.I have a challenge, let’s see what we can do:A user messages me on WhatsApp, and I ask him “Tell me the phone number of the person who invited you”The user responds with a phone number.Now comes the challenge:I want to automatically send a message to that phone number, (which will already be in my contacts list, so it won’t actually be a new number for me). That’s it. I don’t know how to achieve this, isn’t there a “forward message” block that I could add to kickstart the new conversation? All ideas are welcomed.​​​​​​​I have WhatsApp Business, I have the consent of all users involved, so it’s just a technical question.I hope one of you guys can find the solution!

Dear ManyChat Support,I am writing to request assistance with creating a numeric user input within a ManyChat pro flow. I'm aiming to build a chatbot that relies entirely on user input for the conversation.Unfortunately, I'm encountering an issue where the user input option seems to be malfunctioning. I'm unable to create a field that allows users to enter numerical data.  I would greatly appreciate it if you could advise me on how to resolve this issue and successfully implement numeric user input within my flow.Thank you for your time and assistance.Sincerely,Usama Sarwar

So i am working on a instagram dm automation where i wish to showcase products catergories using dynamic buttons. I am currently using zapier to fetch the products data from my wix store using a webhook block, then transforming those into the format that the official documentation wants using the code by zapier block. The documentattion that im following is (dynamic message documentation for instagram)Theres a manychat block in zapier with the action called “send dynamic message” which takes in the user id and the json in the format that this documentation has asked to write it in. However, no matter what i do it just wouldnt let my json pass through. The ERROR i keep getting is Cannot read properties of undefined (reading 'errors') Heres the json that my code was returning which kept

Hello, I want tot DM all my followers or at least the ones who have already opted-in.How can I do that ? Thanks 

Im trying to make reminders to clients on whatsapp.for example i want to make a reminder sent at exactly 21:00 but the smart delay only lets me choose 21:00 to 22:00.what does it mean? that it will send the message at a random time between 21:00 to 22:00? or if possible it will send at 21:00? how exactly does this work and also is there any way to set a specific time for a message to be sent within the workflow or just a range?

There is a way I can send automated dms to people that starts to follow me on instagram?

I made a JSON request to a payment platform, and this platform returns a Pix "copy and paste" code.My issue is: The platform returns a string containing the payment code, and this variable is sent through a Telegram bot to the user. So far, no problems. The issue arises when the user tries to paste the code into their banking app, as the code comes with "https://" in front of it.I need the code to be sent in the chat as plain text, not as a URL link.

"I am trying to create a response mapping, but the variable keeps returning the following message."{{cuf_12131953}}  {"id":"9d99233e-10a7-4991-843f-73e035972772","qr_code":"00020126850014br.gov.bcb.pix2563pix.voluti.com.br\/qr\/v3\/at\/929c2c4f-2b1b-4e7c-b1d6-33a717689d6a5204000053039865802BR5915PUSHIN_PAY_LTDA6007LIMEIRA62070503***63049551"}

I have purchased a WhatsApp number through Manychat, So if some see’s my WhatsApp message and try to call me through the Manychat number, will that call get transferred to my whatsapp number or will I even get the call?  

Manychat currently tells us that we are billed for the total number of contacts that we have under our contacts list. When I want an user to be excluded from the billing list, is it okay if I simply unsubscribe the user or do I delete them ?

Hi, i have a question about the pro account I was wondering if I pay for the $25 plan for 2500 contacts and I don't use those contacts anymore can I delete them and always keep my budget under 2500 contacts? thanks

Hey, my clients use refferal link, and when they click it, it sends first message multiple times. I’m using Manychat for 3 years, and it has never happened to me. I used refreshed permissions and still didn’t fix the issue. What should I do?

Is it possible to schedule an automation to go live instead of going live immediately? 

We want to create a workflow that triggers when a user posts a comment on Facebook or Instagram. The idea is to evaluate the comments using ChatGPT to determine whether they are positive or negative. However, I can't find an option to use the comment as a variable anywhere. The user's last message appears to refer to a Messenger message. Is there an option to use comments in the same way? For example, as part of a ChatGPT prompt, similar to how messages are used? So the effect is supposed to be that if the comment is positive, I send message no. 1 and if negative, message no. 2. etc. There is no problem with using this logic in messages. Since you can use the last message as a variable in the chatgpt prompt.

I'm new to ManyChat and I'm having trouble getting my page to respond to user interactions. I've set up conversation starters and buttons, but they aren't appearing. I've also tried setting up welcome messages, but those aren't showing up either. When a user clicks 'Get Started,' my page doesn't respond or provide any information. Can someone please provide me a solution to this issue  

Hi guys for the action button can i set time period for each click ? Because many clients are clicking it many times by mistake and this make the chat so unorganized ! 

the condition module is not deriving to the other flows based on Custom Field derivador_preguntaIs an automatic integration with chatgpt but is not working right now.It happened today without explanation. Before today, the evaluation of the condition was working great, but now it has stopped working.  

Hello everyone!I'm going through a very annoying issue. When the user interacts with the flow I created on Manychat, triggering any kind of action, at certain moments in the flow, some buttons appear duplicated.Buttons from the beginning of the flow are showing up along with buttons from the middle or the end of the flow.It's funny because when the user leaves the conversation and comes back, the duplicated buttons disappear.Is anyone else experiencing this problem? I can't take it anymore, I don't know if it's a bug with Instagram or with Manychat itself, because the flow built in Manychat is perfectly correct.Can someone help me?

I would like to know if I can set up the automation to send a DM when someone comments on a reel where I am listed as a collaborator. Thanks

Hello, I want to start an automation for any message written to me via Instagram direct message. But the automation should only be triggered once for each user. How can I create the condition for this trigger? Because we want to enable further communication with our followers on DM, we don’t want the automated answer every time they write something. Only once, first when they contact us. How can I solve the loop problem.

Hi!My automation was working for about 2 weeks, then it didn’t work anymore.Here are the messages I got : “ This is a weekly overview of Facebook Messages that were blocked because more than 24 hours passed after subscribed contact's last interaction with your bot via Messenger.”And for every message, it’s a “no content type” blocking.Problem is, I can’t fix the “no content type” blocking because I don’t have the automation checker.They also talk about “Facebook tags”. Where can I find them ?Many many thanks !! 

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