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General Q&A

Any questions you have about using Manychat.

3,705 Topics
7,759 Replies

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3706 Topics

1,000 contacts limit - spam

I’m currently using the free version and am concerned about all the unwanted Spam messages that I am receiving DAILY -- do those count towards my 1,000 contacts limit?Do messages RECEIVED count toward the 1,000 contacts limit? Or just messages I send/respond to? Thank you in advance.

790

10 months ago

ana gabriela

asked in General Q&A

Instagram automations don't work with my Ads.

I hope someone can clarify this problem for me. I created an Instagram ad with a post that I had already published and for which I had activated an automation so that it would respond to comments and send messages directly to the DM. However, once the advertising started working, the automation does not respond to comments.Has anyone gone through the same thing? Could you give me advice or recommendations? My client is mad at me. Thank you so much.

Facing issues make dm on comments

I have created a automation using many chat for Instagram When a user comments on my reel he will get dm I tried with one account and it was working but when i try to do the same with other accounts its not working How to fix it I just created a normal automation This is the automation image please tell me how to fix it https://www.instagram.com/p/C9UBB8UyT2a/

Visitor vs Subscriber - Whats the difference?

This must be pretty basic but I cannot find an answer. What is the difference between a visitor and a subscriber? Thanks!

2450

10 months ago

Asistencias MecanicasUp-and-Comer

asked in General Q&A

How to stop the flow from starting again? / Como hacer para que no empiece de nuevo de flujo?

Si ya estoy en un flujo y la persona pone una palabra clave no quiero que empiece el flujo de nuevo. If I'm already in a flow and the person puts in a keyword I don't want them to start the flow again.

190

10 months ago

VictorManychat Team Member

published in General Q&A

Instagram deliverability issues

UPDATE - JULY 16: This issue has been resolved 🙌 Hi Manychat family,We are aware of an incident affecting the deliverability of Instagram messages, various triggers, and the display of Live Chat messages. Meta team confirmed minutes ago that there is an issue happening our their side - check https://metastatus.com/ig-messenger for more information.Our development team is also actively analyzing the scope and working with Meta to find a solution. Unfortunately, we do not yet have an estimated resolution time. We recommend considering stopping paid campaigns until the issue is resolved.We understand the inconvenience this may cause and are making every effort to resolve it as quickly as possible.

Issue with Instagram Messages Not Appearing in ManyChat

Hello everyone,These days, I'm receiving a lot of messages on Instagram, but they are not appearing in ManyChat, so I can't access them. Any suggestions on how to resolve this issue?Thank you!

My manychat doesn't show emoji that my contacts send to me. The error message is "message is not supported". Someone know how to solve it?Tks.

270

10 months ago

RishadUp-and-Comer

asked in General Q&A

SEND MESSAGE DOESNT WORK

all automations are working but sending message. idk maybe someone knows why

100

10 months ago

nathanUp-and-Comer

asked in General Q&A

Manychat is having problems, 90% of messages sent from Instagram do not reach manychat

Manychat is having problems, 90% of messages sent from Instagram do not reach manychat, and so the automation is not triggered or is cut off in the middle.When will they resolve it? Are manychat developers on vacation? Crap

1458

10 months ago

LegacyLeaderUp-and-Comer

asked in General Q&A

Personal FB Profile

How do I connect a personal Facebook profile to manychat instead of the Facebook page? I want to use all manychat features on the Facebook profile which happens to be in professional mode. Any suggestions or steps?

Bot not triggering/ Are the automations having issues?

Hi,I configured my bot two weeks ago, and it was working perfectly until yesterday. The bot is no longer triggering for Instagram messages, whether they are comments or direct messages. It simply doesn't respond.I've checked all settings, and everything is on. The trigger words are correctly set, and I haven't changed anything. I'm at a loss for what might be causing this issue.I visited the Manychat Status page and saw that there were issues reported back in April 2024. What can I do to resolve this?Additionally, there are many messages that appear on my phone's inbox but do not show up in ManyChat. I verified that these messages are not in the requested messages folder.Thank you.

892

10 months ago

Caio Felix

posted in General Q&A

Não mandou toda automação

O manychat não está mandando todo o fluxo para o lead… alguns recebem, outros não! Existe previsão para resolução desses problemas? Os programadores da plataforma estão de recesso essa semana?

10312

10 months ago

Cecilia QuagliaUp-and-Comer

asked in General Q&A

Separate message responses for different ads

Hi community! I need help with automations in ads. In our company we have different tipe of treatments, so we produce different ads. The Manychat automation sends the same information to the different ads because we create the rule with key words like “price”. Does anyone know if a certain ad can be discriminated from that automatic response? Thanks a lot.

262

10 months ago

MatheusUp-and-Comer

asked in General Q&A

[FLUXO PAROU] - DESDE DA PARTE DA TARDE O MEU FLUXO PAROU DE RESPONDER AOS GATILHOS

Alguém sabe o que aconteceu?

10 months ago

iguserUp-and-Comer

asked in General Q&A

Manychat Stopped Working - Comment Trigger

Hello, hope you guys are doing well.I need some urgent help.I’ve been using Manychat for months with pretty much no issues.I’m running a keyword comment trigger that DMs the user and then collects email in exchange for me sending them a free guide.I’ve been receiving an influx of comments over the past week (probably around 2,000 total).Out of nowhere about 48 hours ago, my account stopped auto-replying to comments and it stopped sending out DMs to everyone. It basically just completely stopped working.I have went through all of the troubleshooting, refreshing permissions, and anything else I could find.Manychat support takes days to respond. Can someone please help me? This is really hurting my business.P.S. the DM automation is still working on my account if someone messages me a keyword.Thank you very much.

8984

10 months ago

GedionatmajaUp-and-Comer

asked in General Q&A

issue manychat : use instagram stories to generate more lead

Let me introduce myself, Gedion from Indonesia, I just created an automation on Manychat, after receiving 30 replies from my Instagram followers, Manychat no longer works. please help

170

10 months ago

OtroRafaMasUp-and-Comer

asked in General Q&A

Instagram DM automation is not working!!!!

My instagram DM automation is not working. The bot is not responding to any trigger, specific word, nothing!!

jozielUp-and-Comer

galera, meu robô não ta respondendo aos comentários nas palavras chaves, não respondendo nada, e to no pró ainda, oq pode ser?

Instagram DM Automation not working for

I have a DM Automation set, that triggers, when a user sends a keyword, but it doesn’t work for my active contacts. I also can not subscribe them manually.It is set up pretty simple and worked before, because I duplicated an autoflow that worked in the past. Is this maybe because of the 7 day rule?I can’t even see the replies with the keyword to my DM in the live chat of that contact...

When creating an automation, it doesn't permit me to select a specific post in IG

I created my first automation for IG. It looks fine, but I realized it wasn’t working because I didn’t select the post I want it to work for. When I go back in to edit the automation, I’m not given the option to pick a post where I’m supposed to.When I click on the “when” it gives me options to add the keywords, but nothing about which post it would be for. I’m using the automation for capturing customer data with a lead magnet. I’m stumped.

100

10 months ago

Max OscarUp-and-Comer

asked in General Q&A

MY SUBSCRIPTION CALCULATES IN A WRONG WAY

Yo, guys. So basically when I joined manychat in June. I was in a trial period and it ended at June 22nd but then pro version stopped working obviously and I wasn't using any of the features. I couldn't pay at that time cause I didn't have any money on me, now today at July 11th I finally renewed my subscription but it says that the next payment is on July 22nd. How come is that? Since I wasn't using the features of the pro version from June 22nd why does it go like this? The moderators of manychat please change the billing period to a month from now, otherwise it's not fair and I wouldn't wanna use manychat in the future.

Tag conditions not working

Hi,I created a conditional filter using tags to prevent the search from being sent twice, but it's not working. What could be the reason?

320

10 months ago

robozinho777Up-and-Comer

asked in General Q&A

Problem in DM List Subscription Prompt

Hi guys, I have a problem regarding subscription box “get updates” in automations. Sometimes is not working properly It is like if user received the subscription box in the past automation do not send it again to that same user, and automation like stops if click in “get updates” is mandatory to go forward in the flow.So, many users that I have prompted in the past reach a dead end. Have any thoughts or can somebody explain me how this can be fixed?The ideal escenario is no matter what the user did in the past, if he dont respond to the prompt why cannot send it again ?

I discovered this morning that several of my automations were unpublished, and I had to republish them. Do they expire?

240

10 months ago

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