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General Q&A

Any questions you have about using Manychat.

  • 3,038 Topics
  • 6,046 Replies
3039 Topics
howwwwwww
howwwwwwwUp-and-Comer
asked in General Q&A
Inconsistent Trigger Response in Manychat

 I am experiencing an issue with the trigger feature in Manychat. After setting up triggers, I've noticed that they are functioning correctly for some users but not for others. This inconsistency is puzzling, and I'm trying to understand the possible reasons behind it.Could you please provide some insight into why the trigger feature might work for certain users and fail for others? Are there specific settings or conditions that might affect the functionality of triggers across different user accounts?Additionally, if there are any known issues or troubleshooting steps I should be aware of, I would greatly appreciate your guidance on this matter.

1615
Nataliemurray
ShannonV
ShannonVUp-and-Comer
asked in General Q&A
Smart Delay returns error message when "Update" automation button is clicked

 Updating automation produces error message:  Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.  How do I automate and follow up message to go out in a specific timeframe after the first message is sent?  If the message is marked “comment reply” it disconnects the Smart Delay??? Super frustrating.  Please help“Preview” loads the automation as shown:  

360
ShannonV
ShannonV
ShannonVUp-and-Comer
asked in General Q&A
Can't login to Dashboard - White screen loads up when I try to login to Manychat Dashboard

When I login to manychat on my windows 11 laptop, I get a white screen.  I do not have a problem when I log in using my iMac pro.   I run Norton Internet Security and also use CCleaner.  i am also using NORD VPN on the windows laptop, but not the iMac pro..  I also get a white screen when i click the “get started for free” button.  How do I overcome this? 

630
ShannonV
erylando
erylandoUp-and-Comer
asked in General Q&A
Quiz template and results

I’ve created a quiz through a Manychat template, using actions to increase points and conditions to match the results but it seems that the points through the quiz are not summed, in fact the results at the end of the quiz it’s always the same no matter which option has previously been picked. Is there any trick i’m missing?

25912
Gustavo Boregio
ram
ram
asked in General Q&A
Sending Welcome Message to New Instagram Followers with Manychat

Hi Manychat Support,I'm interested in using Manychat to automate a welcome message for new followers on my Instagram account. However, I understand that Instagram's API doesn't currently allow for automated direct messages.Could you please advise on any alternative approaches I can use to achieve a similar outcome?I'd appreciate any insights or recommendations you can offer.Thanks in advance for your assistance.Sincerely,Ram

53232
Digitalmateus
kylechanfx
kylechanfxUp-and-Comer
asked in General Q&A
Issues with Manychat, trigger not being triggered

Hello! Manychat has worked completely fine for me for the last month, until now. It isn’t working for this video: https://www.instagram.com/p/C5j_4ywNcEq/, and now I noticed that manychat automations aren’t working for ANY of my videos. It doesn’t even register as the trigger was hit.

2232
Digitalmateus
ycarb
ycarb
asked in General Q&A
How to contact sales?

Hí! I been trying to contact sales from manychat to get a quote for my company but I haven’t receive a response yet. Any idea of where I can contact them?

190
ycarb
MarkF
MarkFUp-and-Comer
asked in General Q&A
Using WhatsApp with a UK number

Can we still use whatsapp with a UK number?  I notice the option for United Kingdom has been removed when registering a new number. If so, how do I do it?Thanks in advance, Mark

1483
Gustavo Boregio
fablearner
fablearnerUp-and-Comer
asked in General Q&A
Send whatsapp message using API,

I need to send my customers a reminder from time to time via whatsapp. It has to go at a particular time on the date that they have chosen to attend a Masterclass I am conducting. I know that I can create an whatsapp contact via API and then trigger a flow to send a message but I want to send messages multiple times as reminder. What’s the best way to go about this case? If there’s an API call that can trigger a message or a particular flow then it would be helpful. The logic of the time of calling this API can be taken care of in my CRM. Example:- A customer registers for the workshop on Monday. I have to send him a reminder at 4:00 PM on Thursday. 

130710
Gustavo Boregio
lg.theo
lg.theoUp-and-Comer
asked in General Q&A
Probrem with the Facebook account

I started manychat with a new FB, absolutely empty, but i was banned. Now i can’t associate my instagram account with any new manychat account. How can I resolve that please ? 

110
lg.theo
lee seeun
lee seeun
asked in General Q&A
problem with Facebook and the account was disabled_Instagram connection

I logged in to Manychat on Facebook. But there was a problem with Facebook and the account was disabled.So I'm going to make a new Facebook account and connect to Instagram My Instagram account is linked to Manychat, which is linked to my previous Facebook account. So I can't add a channel. What should I do if I do this?No new Instagram account!

1321
lg.theo
Jisu
Jisu
asked in General Q&A
I'd like to leave a public comment as reply after some delay at Instrgram

Hi, I found the way to reply comment as DM after some delay.But I’d like to leave a comment publicly after some delay , not DM Does ManyChat have any function for what I want?If so, How can I do that?Please describe in detail. Thanks for your help in advance. 

631
sarahbentzen
lunarylayn
lunarylaynUp-and-Comer
asked in General Q&A
Comment reply bug

Comment reply → send dm is bugged suddely and it doesn’t work unless the person is previously following youIm contacting support and they can’t help with that and other competitors are working correctly so its just a manychat issue and their support is not helping. 

220
lunarylayn
Waynem13
Waynem13Chat Surfer
asked in General Q&A
Create pause in Whatsapp flows

Hi 👋 I have a Whatsapp flow which asks the user a series of Yes/No questions. When using Messenger or Instagram flows, it’s easy to create natural ‘breaks’ or pauses with User Input prompts and the Multiple Choice option, but Whatsapp doesn’t have the Multiple Choice option. The issue is, that when I use a text block with buttons in Whatsapp, the flow continues to run, even if the user doesn’t provide any input so we don’t get a response to every question and the user experience is terrible. I’ve reverted to a fallback of User Input with text, asking the user to reply with Y or N, but this is also not acceptable UX. I though there may be a way to use conditions, only moving to the next step once the previous answer has a value, but I haven’t been able to make this work either. Is there any other way to ‘pause’ the automation until the user provides input using buttons in a Whatsapp flow?Thanks in advance,Wayne

1192
Waynem13
Marc
MarcUp-and-Comer
asked in General Q&A
WhatsApp Forms

Hey there,i would like to know when the whatsapp forms feature comes to manychat? :)  

250
Marc
dominik kolber
dominik kolber
asked in General Q&A
Scraping messages from live chat

Hey everyone, hope you’re doing great.I was wondering whether it’s possible to scrape names, and links to their instagram from live chat on ManyChat? We’re preparing DM campaign, and we need list of every contact that our client’s had conversation with on Instagram, so he could review whether we should send message to him, or not. 

350
dominik kolber
Mario Murillas
Mario MurillasUp-and-Comer
asked in General Q&A
Manychat sent a message I never scheduled, including Manychat prices

Hello, I  wanted  to  talk  about  a situation that happened to me last week. A user sent me a message asking about the prices of my service, and they automatically received a message with the prices from Manychat.To be more specific, the message the person received contained the prices of Manychat.I was quite  surprised because I don't have any workflow  activated that would perform this operation. Has this happened to anyone else ?  Do you know how I can solve this ? Thank  you  for  your  help

371
Mario Murillas
lunarylayn
lunarylaynUp-and-Comer
asked in General Q&A
Bug on comment reply

Okay, so, suddely the comment reply + send DM tools stopped working. For some reason manychat got bugged, and now comments aren’t being replied unless the person previously follows me. Also, there’s another issue with DMs, where people can’t see the sent message.This is NOT something on my end, I tried a lot of Troubleshooting and nothing worked. On top of that I checked with another person that this is happening to her to. Wanted to know if someone else’s expeciencing thisThis is the first month Im using the paid tool and I feel very bad about paying something that doesn’t work on the simplest configuration ever

1210
lunarylayn
dyerferson sellin
dyerferson sellinUp-and-Comer
asked in General Q&A
Como fa;o para entrar com o email cadastrado

Oii, fiz o meu cadastro junto ao Facebook, mas eu n’ao tenho mais acesso ao facebook, como fa;o para entrar com o meu email na minha conta, pois todas as minhas redes estao logados nela

6203
Jonata Cechini Marques
idan sahor
idan sahor
asked in General Q&A
Does Manychat use only official whatsapp API's?

Hello, I consider buliding whatsapp business using manychat. does manychat use only official whatsapp API's?

371
Gustavo Boregio
andrenorman
andrenormanUp-and-Comer
asked in General Q&A
Connecting Chat GPT to Manychat

 I'm currently having trouble with my Chatbot...I've created it using Open AI, Manychat, and Make Automation. As I was testing out a flow I notice some things were off so I deleted the stuff I added and it was back to normal...Well at least I thought it was. Now I have random messages sending even after turning the trigger off and remove what was no longer needed from the flow. If there's any way someone could help me I would appreciate it 🙏🏽

1602
andrenorman
DavidZ
DavidZUp-and-Comer
asked in General Q&A
Problem with broadcast delivery

Hi,I was sending two broadcasts and analytics shows that I have 9% of delivery only. Don't understand why is like this.Do you have any idea, maybe?

280
DavidZ
Brimfield Awakening
Brimfield AwakeningUp-and-Comer
asked in General Q&A
ManyChat tags not transferring to MailChimp

Hello,I have been testing and testing and TESTING my first flow that collects emails through Instagram DM’s. In the flow I set up a tag in the action when they give me their email. The tag assigns them to the insta campaign I used to get them to join me in the DM’s. Anyway, the emails are transferring over into MailChimp just fine, however, the tag does not come with them.Can you suggest any ideas how to fix this? I need these ManyChat emails addresses to be properly tagged in the future so I can send them the correct automated email over in MailChimp. Thanks for your help!!

2335
Brimfield Awakening
AwaisToor
AwaisToorChannel Explorer
asked in General Q&A
Recurring Notification Opt-in

How to configure the frequency (daily, weekly, monthly, etc.) for recurring notification opt-ins in the latest version ?  

431
Gustavo Boregio
gerarcat
gerarcatUp-and-Comer
asked in General Q&A
How to setup due time to respond

hello… im trying to setup a quiz in my bot, where the question have a limited time to be answered, but i can fnd a way to set it up…  im using a text message with 3 buttons, so..  what i expect is.. if the person doesnt chose any of the buttons whitin the next 10secons, it wil go to the next step… is here anyone who can give me a hand on this?

1235
Gustavo Boregio
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