General Q&A

Here is the message that I’m getting:Channel permissions lostMessenger channel lost connection with this account. This happens if you have changed settings on the Meta side or logged out of its platform.It's easy to fix by clicking on the “Refresh Permissions”. Go through the steps and grant channel permissions to Manychat:I’ve tried numerous times and the same message comes up. I am the admin for my client and this just happened when I tried to preview on my FB page.I also have these notices as well:Some issues with account's permissions were found. Facebook page Admin has to Refresh Permissions.Refresh PermissionsYou have insufficient rights to reload the accountNot sure what is going on. Really need your help.Thanks in advance, Skip

I’m receiving messages from users in different countries 🌍. I’d like to set up my ManyChat flow so that when a user shares their phone number, the system can detect the country code (e.g. +971, +966, +249, etc.) and then send them a specific WhatsApp message depending on their country.👉 Is there a way to make ManyChat automatically recognize the country code in the phone number and trigger a different message for each country?Any tips, best practices, or examples would be really helpful 🙏

I dont see import emails on my end I’m not sure do I go inside the automations?

Message is failed to send, please contact Manychat Support 

Hi!I currently have a personal instagram account and a professional one that are linked under one email on instagram - in the app I jump between them with ease. Every time I try to set-up Manychat it brings up my personal instagram account with no way of getting to my professional one and tells me I need to switch to a professional account.How do I link Manychat to my professional instagram account if it never comes up?Help? :-)Thank you!

For some reason I am not able to use the {{First_Name}} in live chat. When I do this, it just sends as a blank. The System Field for the First Name in the profile I am trying to get this to work on has a value, but I’m not sure why it’s not working. Any help would be appreciated!

I try to connect a WhatsappBusiness Coexistence to Manychat, all steps are correct but at the final appear an message that say “Manychat is not available in your country” 

Hey everyone, quick question — does ManyChat currently offer any promo codes or discounts for new users? I’m considering upgrading my plan and wanted to check if there are any active deals before I sign up. Thanks in advance!

인스타그램 자동dm이 중단되었습니다 해결할수있을까요어디로 연락하면 될까요? Instagram auto dm has been stoppedCan you solve this problemWhere can I contact you?

I have set up an automation and when the user comments it sends them the information. But, when someone comments with the keyword I’ve chosen, IG hides their comments and theirs only.How can I stop it from doing this?

Ridiculous issue here. .I have many automations, most of them are messaged then choices for customers to flow through. Example: Message 1: Hey, how are you?Message 2 : What can we help you with? Message 3 : Tap one of the options below Need help - talk to a human - what's your price Get it?  So the issue is, suddenly all automations on WhatsApp are not sending message 3.  Basically, any message with a button is not sent. Live chat shows it sent, but it does not go to the user. Have tested with 5 contacts and 3 of my own numbers.  Refreshed permissions etc. What's going on? 

Hi everyone,I’m having an issue with my Instagram Comment → Auto DM automation in ManyChat. Everything was working fine before, but after I applied for Meta monetization, none of my comment-triggered DMs are sending anymore (especially those with links).Here’s what I’ve already tried: Removed ManyChat from Facebook Business Integrations and reconnected. Refreshed Instagram permissions inside ManyChat (all toggles ON: messages, comments, manage pages, etc.). Tested with new posts and new comments (not old ones). Tried flows with links and flows without links (button-based). Still, no auto DM is triggered when someone comments with a keyword.Any help would be super helpful 🙏Thanks in advance!

Hi Team, I’m using following triggers with keywords ‘LOCUM’, ‘LOCUMS’ ‘FREEDOM’, but my automation gets triggered with literally any word or phrase. (see second screenshot)https://app.manychat.com/flowPlayerPage?share_hash=2839795_caaf2a542f44f6768b1d592d89c6534f03cb2e4aNEED AN URGENT FIX!  

Hi! I’m creating a Telegram bot and I’m completely new to this. I’ve looked everywhere but couldn’t find a solution…😭I want the button menu to always stay on the screen, like a Reply Keyboard. Even after a user clicks a button, the menu should remain visible.Right now, my buttons disappear after clicking. I tried sending text after the button click and then returning to the menu, but a text like “Welcome!” appears above the menu. I don’t want any text — just the menu itself, with no header or extra message.Does anyone know how to make the menu persistent so the buttons are always visible without showing any extra text? This is very urgent.😫

We have an automation that triggers from any comment on our post/reels to:Ask a question. The response tags the type of user (custom tag) After action to tag, the Follower Condition is checked. If Yes they follow us, it sends the download links. If no,  the “ask to follow link” is supposed to be sent. That “ask to follow link” lets users click to automatically follow our account then move on to the next step to deliver the download links.The follow-link is not being sent. Is this happening (or rather not happening) because we have to wait 24 hrs from the 1st user response (their comment on our post and response to the initial question?

Hi everyone,I’m having an issue with ManyChat.I find it a bit disappointing that there’s no proper video tutorial for this, or an option to directly contact support (especially for the price – that really should be available).I’ve been searching for 4 days now for the right settings to create a follow-up, but I can’t find anything. And honestly, what’s explained here so far doesn’t really answer my question either.Example:Person X comments with the “keyword” → Then they receive a message and a link to click… and that’s where the problem starts. I want to set up a follow-up so that they automatically get another message one day later to “check in” with them.I know this might not sound like a big thing, but it’s frustrating that there’s nothing concrete out there. A tutorial video would help a lot.I really hope you can help me. If you need any additional info to give me a better answer, please just let me know.  

Hi, I was wondering what the perfect structure for the AI knowledge base should look like. I created one but the responses aren’t conversational, and it seems to favor some services over others. Hoping someone could offer some advice. 

Is it possible to let the user choose several answers at once. For exampleWhat is your favorite team?1. Barcelona2. Madrid3. BayernFor example, the user wants to choose Barcelona and Madrid together. Can he choose this with 1 action so that the answer is saved in the fildes or as a tag?

Hello, I am binding WhatsApp with Facebook Business Manager, and I have been waiting for a week. It has always been in the “pending review” status. Is this normal?Also, I would like to use ManyChat’s auto-reply feature, so that the bot can automatically reply to messages on WhatsApp. Does this require per-message charges? I have already purchased your Pro membership. Thank you. 

When a user enters WhatsApp, I want to automatically send them an image plus text. How can I set this up?Also, I want to run Facebook ads to direct users to WhatsApp. Besides verifying WhatsApp in Facebook Business Manager, do I also need to complete company verification on Facebook? Thank you.

I am trying to log in to my account but it is telling me that its linked to another instagram account, however this is not true. It is the same account just from when i had a different name. Where is the request thougb?and now its saying this Again where is the request?

I am needing to set up an automation that splits based on the action taken The goal is to deliver the link to a free resource upon clicking the initial link we send them1: When link is clicked, prize is automatically sent as a follow up 2: If the link not clicked....we want to send a follow-up message telling them they're missing out on a free gift and prompt them to click the link again. Then once they click the link they receive the gift as a follow upI tried setting up and testing a dummy version (the the text and links aren’t what will be used) but I can’t get it to work. Any advice?https://app.manychat.com/flowPlayerPage?share_hash=105314232838635_eb54060cf5a816aeb8012c014948a5cf9adf8453

hi! Could someone let me know what’s wrong with my automation? The ‘if link is clicked’ part works fine but not the ‘condition link isn’t clicked’ (obviously the time delays will be moved to 24h this is for the sake of testing 😊) Would really appreciate help thanks  

I want to send the customer direct to my link not many chat link  

Good afternoon. Help please, manychat in my WhatsApp bots always shortens links, although in the settings it is forbidden.