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General Q&A

Any questions you have about using Manychat.

  • 4,203 Topics
  • 9,093 Replies
4203 Topics
Jazzmon Unique
Jazzmon Unique
posted in General Q&A
update email

I just joined ManyChat pro but I need to update email address so I can use it with the account I already have created. Please advise   

191
rogerioaraujo
choco2k
choco2kUp-and-Comer
asked in General Q&A
You have exceeded the ChatGPT API request limit per hour

hi guys. i ve been losing my hours trying to understand why manychat is giving me the error above when creating a simple automation with chatgpt. when i access openai platform to check the usage (on both my accounts) they are 0/5$ and 0/18$ with zero tasks and zero requests. i understood i need paid plans or to add credit for this process to use, but there are also a couple of free tries, right? i didn’t use anything and still get that error. anyone help? thanks! 

304
choco2k
Haru
HaruChat Surfer
asked in General Q&A
Moving Custom Fields in ManyChat

Hi there,I would like to know if it is possible to move custom fields freely in ManyChat.For example, I have 5 custom fields in the following order:A B C D EI would like to move E from position 5 to position 1, so the order becomes:E A B C DI would appreciate any information or guidance you can provide on this matter.Thank you in advance for your help.

608
Haru
allyc25
allyc25Up-and-Comer
asked in General Q&A
Generating Reports

We are using Manychat for Meta-ads on Instagram. Is there a way to generate a report of what automations are performing better so we can adjust our strategy?  

364
Gustavo Boregio
JulioHerrmann
JulioHerrmannUp-and-Comer
asked in General Q&A
Sending photos and files via suggestions on iPhone App

I would like to send photos and videos straight from the Photo App in iphone, as you can do for whatsapp or many other apps. This is important because I have many payment receipts I have to send to my clients. With Whatsapp, I could send it easily, but through manychat I have to download it, open the app, find it on my phone files and then send it. Is there a way I can add Mnaychat shortcut there? 

211
Andrea_Australia
praneethm
praneethmUp-and-Comer
posted in General Q&A
whatsapp API issue

hi team i have connected my whatsapp API to manychat and i can see my automations are not working if a user texts my whatsapp api number i can see in live chat, but if i reply back its not going ti them

143
Fabio Gaulke
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Data and Location

 After a user subscribes a coaching service on Manychat/Whatsapp, I want to send him a flow for asking few things and add this data to1) Manychat user field2) Gsheet.What about location?I mean what happens IE if 1 user type Rome, and another one ROMA and a third one RM?How can I filter them in Gsheet and trigger an action FOR PEOPLE THAT LIVE IN ROME ONLY if Rome, ROMA and RM are all different?Thanks in advance!

283
Gustavo Boregio
Flora
FloraUp-and-Comer
asked in General Q&A
Urgent: Buttons not showing / not clickable in IG DM after comment trigger – Lead magnet not delivered

Hi everyone,I really hope someone can help me quickly – this is urgent.I’m using ManyChat with Instagram and I’ve set up a comment trigger to send a lead magnet. Everything worked perfectly until yesterday. Now, users still receive the first message after commenting, but the button they are supposed to click (to confirm and receive the lead magnet) is either: not showing at all or showing but not clickable As a result, users can’t opt in and don’t get the link to my lead magnet anymore. This is a major problem because my funnel relies on this automation.Here’s what I’ve already done: Reconnected Instagram in the ManyChat settings Checked all permissions in Facebook Business Integrations – everything is granted Rebuilt the flow to test different button types (standard, URL, even quick replies) Set up keyword-based fallbacks (e.g. user types "YES") – but still, buttons are often not displayed Tested with different accounts and devices Checked Flow Logs – no clear error messag

1065
RomyM
Edern
Edern
asked in General Q&A
Quick Replies not showing for users

Found out that instagram quick replies in automations doesn’t seem to work when user is on their desktop using the website, only seems to work on app. is there any work around for this to make it appear on the website as well?

1262
RomyM
jediemel
jediemelChat Surfer
posted in General Q&A
Issue with Line Breaks (in custom fields) via WhatsApp Templates

Hi everyone,I believe ManyChat recently changed the way it sends custom fields to WhatsApp templates, and it’s causing issues with line breaks.Previously, we had automations that generated lists via a script, populating a custom field with this format:Item 1\nItem 2\nItem 3 This worked perfectly, and the WhatsApp message displayed like this:Item 1 Item 2 Item 3 For messages sent within 24 hours (non-templates), we’ve found that using regular line breaks (hitting “return”) works fine. However, the syntax for templates (using \n for line breaks) stopped working recently—within the last few days.Importantly, we didn’t change anything on our end, and it was working just fine before.Here’s what support shared when I flagged this issue:The messages are generating this error:"status_code": 400, "response": "{\"error\":{\"message\":\"(#100) Invalid parameter\",\"type\":\"OAuthException\",\"code\":100,\"error_data\":{\"messaging_product\":\"whatsapp\",\"details\":\"Param text cannot have new-li

6952
douglastokuno
mvm
mvm
asked in General Q&A
Issue with subscription renewal

Hello, I had purchased a one-month subscription which has now ended, and I want to renew it.However, the system is showing a high price and also showing that I have an outstanding balance.During this past month, I used various features of ManyChat such as the AI assistant, live chat, smart messaging, and different automations.Why am I being asked to pay a debt?

251
rodrigo_silvano
turgunbek
turgunbekChannel Explorer
asked in General Q&A
import google sheets

I can't bring the tag to google sheets. what can I do?

171
rogerioaraujo
jeduardo
jeduardoUp-and-Comer
asked in General Q&A
Whatsapp business with facebook ads

Is there a way to connect ManyChat's integrated WhatsApp API when creating a Facebook ad? So that messages from the ad reach that WhatsApp API?

324
jeduardo
Mj20
Mj20Up-and-Comer
posted in General Q&A
Automation half missing

I am new to ManychatI made an automation flow and I wanted it tobe triggered pn ad, followed all the protocolsBut on adsmanager it only shiows the first block, the rest of the flow went missing?How do i fix?If someone could help me find JSON for the code, that also worksP.S: I am on paid trial version

283
rogerioaraujo
Ehsanszz
Ehsanszz
posted in General Q&A
MANYCHAT AI BOT

Hi! I’m looking to build an advanced AI chatbot inside ManyChat — connected to ChatGPT, Zapier.Here's what I need:AI replies in human-like tone with 20s typing delayAsks for name/gender/country and stores dataReplies in Arabic or English depending on country (slang + tone changes)Sends payment links.Handles onboarding via automated flowSends follow-ups if user doesn't respond.Custom fallback if AI doesn’t know the answerI’d like to build this for Instagram DM and/or WhatsApp.Can you help build the whole system (ManyChat flows + Zapier + OpenAI prompts)?Show me examples or demos if you have any.

181
Gustavo Boregio
Choepner29
Choepner29
asked in General Q&A
One automation tied to multiple posts or one for each?

Hey, there! My client does a lot of automations linked to different Amazon lists/amazon store, blog posts, etc. Is it best to have one automation for many/all posts related to that category or an automation for each different one? How are you guys doing this? 

181
Gustavo Boregio
jcanabou
jcanabou
asked in General Q&A
Hubspot Integration Form Submission not working

I’ve integrated Manychat to my Hubspot account, and when I attempt to use the form submission feature, manychat is limited to only 20 forms in the drop down. Using the formId works as a look up, but nothing more. I’m afraid this is an integration limitation and is insufficient. Anyone find any workarounds?

91
Gustavo Boregio
samar
samarChannel Explorer
asked in General Q&A
Storing Tags in Custom Fields?

I'm trying to figure out the best way to manage tags within Manychat. Specifically, I want to store multiple tags inside a custom fields.Has anyone successfully done this? If so, could you share your methods or any workarounds you've found? I'm looking for tips on how to structure the data, add/remove individual tags from the custom field, and potentially use that data for segmentation or conditional flows.Any advice or examples would be greatly appreciated! Thanks in advance!

211
Gustavo Boregio
NicoMoney
NicoMoneyUp-and-Comer
asked in General Q&A
How to set up a telegram bot with manychat to pass meta ads clickid + utm parameters

Hi everyone, I'm trying to set up my telegram bot with manychat so that it takes the clickid + utm parameters from the landing page promoted on meta ads to make sure that it passes them to a second telegram bot always made with manychat and that the latter generates custom affiliate links with the parameters that I need for tracking every time a user arriving from the ads clicks on it.I need this to be able to track the conversions assigned to the clickid and to be able to optimize the campaigns since telegram does not support native tracking on the platform.Thanks in advance to anyone who will help me

742
Gustavo Boregio
inst bot
inst bot
asked in General Q&A
Instagram API Issue: Getting "Unsupported message tag" for HUMAN_AGENT, and silent delivery failure with other tags. Any ideas?

Hello everyone,I'm hoping to get some help from the community, as I've hit a wall with an Instagram API issue and I'm completely out of ideas.My Goal: I'm building a bot that uses an external service (Make.com with OpenAI) to generate and send replies to users. Everything works perfectly inside the 24-hour window. The problem is sending messages outside that window.Here's what I've tried (my troubleshooting journey):Official Make.com Module: I started with the standard "ManyChat" module in Make.com. Result: The module reported status: success, but the message was never delivered to Instagram. I assume it was silently blocked by Meta for a content/tag mismatch. Direct HTTP API Call: I then switched to a direct API call to https://api.manychat.com/fb/sending/sendContent to get more control and see the raw errors. This is where it got strange. Using HUMAN_AGENT tag: When I use this tag, the API immediately returns a 400 Bad Request error with the message: "Unsupported message tag". Usin

510
Gustavo Boregio
arikp
arikpUp-and-Comer
asked in General Q&A
support from manychat

hii have pro subscriptioni have pricing questionsi have technical questionshow do i get support ? 

161
MarcosMascarenhas
ishmaelk13
ishmaelk13
asked in General Q&A
manychat automation limit

Is there a 4 automation limit? Why hasn’t it been mentioned? I and many others have had the issue where we cant create another automation because it’s a pro feature. 

211
rodrigo_silvano
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
How to delete these trigger?

How to delete these trigger? How to delete these trigger? can u pls advice?

201
rodrigo_silvano
thecraftybrick
thecraftybrickUp-and-Comer
asked in General Q&A
Quiz is sending me notifications for EVERY response

I’ve created a quiz and it seems to be working well but I’m getting notifications for EVERY single response.  How can I turn those off?  I’ve turned off all notifications in settings.  

121
rogerioaraujo
Uellyda Nobre
Uellyda Nobre
asked in General Q&A
I can’t link my Instagram account to ManyChat

Não consigo vincular minha conta do Instagram ao ManyChat. Aparece uma mensagem informando que uma solicitação de aprovação foi enviada ao proprietário da conta do ManyChat, mas não consigo encontrar essa solicitação em lugar nenhum — nem no Instagram, nem por e-mail, nem no Facebook. Você poderia me ajudar? Não reconheço o perfil vinculado à minha conta. Em anexo segue uma foto.

240
rodrigo_silvano
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