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General Q&A

Any questions you have about using Manychat.

2,463 Topics
4,684 Replies

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2463 Topics

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mnxtusrUp-and-Comer

asked in General Q&A

How to get an SMS/WhatsApp number from Spain?

How to get an SMS/WhatsApp number from Spain?Could we get it directly from ManyChat? Other sources which would enable us to use it with manychat?

Getting Issue while trying to automate comment

While trying to automate my ig comments getting this "For collaborative posts, the automation does not work with comments on the collaborator’s account" can anyone please tell me how to resolve this issue

anbtbUp-and-Comer

Colleagues, I want to set up chatgpt assistent, but I don't understand how to make it so that my bot can respond to voice messages too?I don't understand where to get the url to the voice message sent by the client

371

1 month ago

spencn10Up-and-Comer

asked in General Q&A

Comment reply -> Automated conversation

Hi everyone! I am trying to figure out how I can get more messages to my prospects after I do the “comment reply” method. For some reason only a handful of them go through though. I’ll put an image below. I’m trying to get people the message after the smart delay. But for some reason only a handful of them go through. Anyone know why this is? Or a better way to do follow up messaging after a comment reply?

242

1 month ago

VinceSUp-and-Comer

asked in General Q&A

admin unable to reply to dms manychat

unable to send messages to any subscribers even though we’re all admins. error message:

323

1 month ago

mnxtusrUp-and-Comer

asked in General Q&A

Data Fragmentation between the WhatsApp App and ManyChat

How do you (tips to) manage/handle the Data Fragmentation (lack of integration) between the WhatsApp App and ManyChat IOS App for Whatsapp Business API?

1 month ago

mnxtusrUp-and-Comer

asked in General Q&A

WhatsApp Business API with ManyChat for individual persons

Can an individual without a business use the WhatsApp Business API with ManyChat?

1 month ago

mnxtusrUp-and-Comer

asked in General Q&A

Whatsapp Business API con ManyChat para persona física

¿Puede una persona física sin negocio utilizar Whatsapp Business API con ManyChat?

I set up many chat and for some reason I now have two facebook accounts. How can I delete the one its just set up and link manychat to my main account?

131

1 month ago

ashleycallistoUp-and-Comer

asked in General Q&A

Sending WhatsApp Messages to Multiple Audiences via Automation

Hi,We want to send a WhatsApp message (initiated by us) to multiple audiences via automation. We used the triggers "contact created" and/or "tag is applied," but it’s not working. We haven’t received any messages on our WhatsApp at all.Do you happen to know if there’s something we might be missing? Please find the screenshots of the automations below. Thank you! Note 1: It says "disabled" in the picture, but we had it enabled during the test. We've disabled it for now. Note 2: This is another automation we tested, but it also did not work.

671

1 month ago

adrchenUp-and-Comer

asked in General Q&A

Admin to other IG accounts, Manychat doesn't detect it

I am trying to test something. I already have an IG account set up with a chatbot, and I want to add another IG account. I am assigned as admin to that other account (it doesn’t have any Facebook page linked, it’s just the IG account), and I have access to it thru Meta Business Suite, but for some reason when I try to add it to Manychat, it doesn’t show up.I already tried doing what was explained here and here, without luck.

1 month ago

Ikh takirUp-and-Comer

asked in General Q&A

Free contacts

Hello, seems like i have been encountering a problem with the free 1000 contacts since i made the automated chatbot on Facebook it has only sent 61 replys but now the 1000 contacts says its full out of nowhere ? Is it how it works or am i missing something ? Or are you able to reset the free contacts?

304

1 month ago

Mg Photography Thanjavur

asked in General Q&A

Remove the Existing Facebook Page

Remove the Existing Facebook Account: Please disconnect the current Facebook account that is connected to my ManyChat account, as it is no longer in use. Add New Active Facebook Account: Connect my new, active Facebook account to ManyChat. Ensure that all relevant permissions are granted and the page is properly integrated for messaging automation. This will ensure that my ManyChat account is linked to the correct Facebook account for communication and automation purposes.

140

1 month ago

elciospyUp-and-Comer

asked in General Q&A

Why is the response mapping disabled in request map?

Hello,I noticed that the response mapping option is disabled when trying to configure my request map. Does anyone know why this feature is unavailable? Is this a limitation in my setup or something related to the tool?Any insights would be greatly appreciated!Thank you!

402

1 month ago

Dennys Alejandro Granizo

asked in General Q&A

Delete the US whatsapp number provided by manychat

I want to know how to delete the WhatsApp number that ManyChat provides when opening the account, as they charge me 0.66 cents for this, but I am no longer using it because I entered my own number. I don't know how to cancel this subscription.

372

1 month ago

S. AbdallaUp-and-Comer

asked in General Q&A

managing multiple accounts

Hello team, I’m so familiar with manychat since I was a social media manager at a company last year, I created Manychat Account for them and created many automations for them. now I want to use the knowledge to make money, how can I manage multiple FB/IG pages on Manychat without asking my clients to make me their page admin, is there a secure way to do so? I know each client has has to have a specific ManyChat account weather its Instagram or Facebook, I want to work as a freelance only to make them bots, broadcasts and more of Manychat services. Is it possible? Thank you for your assistance

Changing phone numbers country code

When you create a phone number box on instagram automation by default is set to create a +1 code (US) does anyone knows how to change that? or how can i manually change the phone number of contacts

1463

2 months ago

mnxtusrUp-and-Comer

asked in General Q&A

Same number for WhatsApp & SMS

Twilio assigned me a phone number for WhatsApp but for SMS required me to get one from Twilio… could we use the same number both for SMS & for WhatsApp?

2 months ago

kilianfaeustle

asked in General Q&A

Stop users from entering automation multiple times

I have an automation set up, so when a follower sends me a message with a keyword, it triggers an automation. After that, I start the conversation with the Follower. But sometimes the user sends that keyword in their messages again, and my automation gets triggered again. Since this happens, when I’m not active in the conversation, the 30 minutes pause function does not solve the problem. Is there a way to stop followers from entering one automation multiple times?

How to turn off “We will get back to you during our working hours — our team is …”

I use the free version of manychat. I would appreciate advise on how to turn this auto response off “We will get back to you during our working hours — our team is always online during this time.”thank you

100

2 months ago

Daniel ZatkoUp-and-Comer

asked in General Q&A

whatsapp flows

Could you please explain why the WhatsApp Templates Flows feature is not yet available for use?

Lucky spin minigame in Messnger.

Hello everyone, I hope everyone is well. I want to create a wheel of fortune mini-game for my customers to play with rewards in Messnger.If a customer shares the “link” in our chat with their friends and when their friends play the game and receive the gift, they will receive an additional spin.Can you help me?

Can I use manychat mobile to reply on whatsapp?

Hi all, I’ve just setup my manychat account. I’m still on the free version. I’m trying to use manychat mobile to reply on whatsapp however it says “You can’t send messages from this Manychat account. Please log in to Manychat’s web version and follow the instructions to resolve this.” Does this mean it is not possible? Or is there something i need to do to set this up?

942

2 months ago

wgpncUp-and-Comer

asked in General Q&A

My automations aren't working

Hello,I need some urgent help.I’ve been using Manychat for months with pretty much no issues.I’m running a keyword comment trigger that DMs the user and then collects email in exchange for me sending them a free guide.I’ve been receiving an influx of comments over the past weeksOut of nowhere about 24 hours ago, my account stopped auto-replying to comments and it stopped sending out DMs to everyone. It basically just completely stopped working.I have went through all of the troubleshooting, refreshing permissions, and anything else I could find.Can someone please help me? This is really hurting my business.Thank you for your support very much.

ManyChat Automation Workflow Messages Not Showing in Bitrix24 Open Channels

I’m facing an issue where messages sent through ManyChat automation workflows for Messenger aren’t appearing in Bitrix24’s open channels. However, messages sent manually or outside of the automation workflows do show up correctly. Has anyone experienced this problem or knows how to resolve it?

161

2 months ago

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