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General Q&A

Any questions you have about using Manychat.

2,408 Topics
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Marcos MUp-and-Comer

asked in General Q&A

My custom fields are not reflecting in my create contact form

Hello!My custom fields are not reflecting in my create contact form. Could you please help me out to set them up there?

6111

1 month ago

BiancaUp-and-Comer

posted in General Q&A

Planos e Preços

Alguém poderia me ajudar? Tenho muitas dúvidas em relação ao meu plano e o valor. Mas nunca consegui achar um suporte do ManyChat. 🤦‍♀️

How To Send Collect Email AND Send Lead Magnet

Hi - I’m new to Many Chat and am trying to set up the following flow; person COMMENTS on reel or post a keyword They get a DM asking for their email address The next message is a link to my e-book (a google doc link)I thought I did this flow and then when I changed the timing to COMMENT REPLY, I couldn’t collect emails? Not sure what I’m doing wrong. Is this flow possible?

921

1 month ago

Nico999Chat Surfer

asked in General Q&A

Mark conversation as open VS assign conversation.

Hello,I would like to confirm some information regarding the "Mark conversation as open" and "Assign conversation" options in my flow.If I select "Mark conversation as open," the user can send me a message, but it seems they can no longer explore the other resources of my bot until I reply to them.However, if I select "Assign conversation," the user can send a message and continue exploring the resources of my bot, even if I reply only a few hours later.Is this information correct?Thanks for your reply.

SvenUp-and-Comer

Ive setup at end of flows to collect name, Email the entries are showing up as TRUE on the sheet and im not getting the data like the emails that people are typing, can anyone help

dcabralUp-and-Comer

Hi, there. I’d like to send automated messages on WhatsApp to people who purchase a specific product on Hotmart. Can someone teach me how to do this, please?

Issues with collaborative posting

Hi, I keep having a problem with my post, saying it won't work with a collaborative post. I don't understand this as I'm new to working with many chat. Please can you help?

Is there any way to set dynamic field types in whatsapp bot?

I am trying to create a bot where a user can apply for a job via whatsapp bot by providing their information and then answering some set of questions that are set by our customer. I can fetch the basic details and docuements from user and send the data to our webhook. However, The set of questions in the second step are set by our customer in our website dynamically. So, one customer can have 4 questions in their jobs and other customer can have only 1 question or even 10 questions in their job. Is there any way for me to set those questions dynamically in whatsapp bot?

Error for automation trigger comment on reel

When I try to set my automation live, the trigger send message when someone comments on reel won’t turn on. I get the triangle with ! inside. Note says “For collaborative posts, the automation does not work with comments on the collaborator’s account”. This post is on my account only. No collaboration. Has anyone seen this before? Any solutions? Thanks!

5449

1 month ago

Rosinka

posted in General Q&A

Monthly Subscription

Hello! please tell me how to sign up for a monthly subscription to a product or service in a bot? Through what function can I submit a request after 30 days for payment and verification of this payment? Manychat has been updated and I don’t see some functions from the list, maybe someone has already used it, I would be grateful for your help

150

1 month ago

alampoleUp-and-Comer

asked in General Q&A

WhatsApp Manychats Integreation went Wrong 🥹

Hello Admin,I have a question related to Manychat's WhatsApp integration.I was trying to integrate my WhatsApp Business account with Manychat. During the process, the integration manual recommended that I "delete my business account" and start over. There was also an option to get a business number for $1.76.Unfortunately, I chose the first option, thinking I could save money and start fresh. However, now I am unable to sign in to WhatsApp. I am not receiving an OTP when I try to log in, and there is a one-hour delay before I can try again. Essentially, WhatsApp is not working for me.I understand that this error is entirely my fault, and I am not blaming anyone for it. However, I am wondering if anyone else has faced a similar issue and if there is any way to fix it.I have tried reaching out to Meta support, but their resources are limited.Does anyone have any ideas or recommendations?

suspected automated behavior warning

Could manychat cause this, and if so how can it be avoided?

922

2 months ago

florisjskUp-and-Comer

asked in General Q&A

Suspect automated behavior on account warning

Hi, Today I got the “We suspect automated behavior on your account warning” for the second time in three days.When it happened the first time, I turned off the Public Reply feature on my automations - according to some posts I found here. Now I got it again - does anyone know what I can do?

2731

2 months ago

laurenelyceUp-and-Comer

posted in General Q&A

Instagram automation not working

My instagram automations (sending a DM to someone that comments with a keyword) have all stopped working. Only a small fraction of people that comment the keyword from any of my automations are getting the DM. I can see in the comments only a handful out of a hundred are getting the automated comment back and the DM - the rest of the people using the exact same keyword aren’t getting the comment response or DM. I’ve tried messaging with someone from MC support and they keep sending me the same instructions to refresh permissions - which I do - and nothing seems to be working. Does anyone have any suggestions on how to fix this?thanks!

87612

2 months ago

Juan Pablo GómezUp-and-Comer

asked in General Q&A

Why the automation for the response with a specific word in stories is not working for me?

Hello, how are you? Someone knows why the automation for the response with a specific word in stories is not working for me?

262

2 months ago

VinnieUp-and-Comer

asked in General Q&A

Unwanted "Get Quote" Button 🤔

After attaching Manychat to the pages I manage I have been getting a “Get Quote” button the remains persistent to the user. This was not visible to a user prior to connecting Manychat. I have looked it up before and it is called “Lead Forms” in Facebook. In the pages inbox settings I have disabled “Lead Forms” but it is not fixing the problem. The “Get Quote” button remains. I have no main menu’s set up in Manychat so I don’t know why this is appearing 🤔Anyone had the issue and fixed it?

1007

2 months ago

Erikson SilvaUp-and-Comer

asked in General Q&A

Manychat API - Create Flow

Hello Everyone! Hope you're doing great!I've been testing Manychat and been enjoying it so far!However since I'm a programmer, I find myself wanting to do some stuff through code instead of using the UI…Is there a way to create a flow block throw the API? I cannot see any corresponding endpoint on the swagger documentation... But I also read elsewhere that the documents might not be the most up to date ones…Any help is much appreciated! Thanks a lot!

10612

2 months ago

TangueroUp-and-Comer

posted in General Q&A

Why are so many support options broken in ManyChat?

Is support always broken? Who does the Q&A testing?

Hey Manychat!I live in the Netherlands, so I do'nt have a credit card. Is it possible to pay with PayPal or iDeal?I like to hear from you!Niels de Wildt

222

2 months ago

PrashkevichUp-and-Comer

asked in General Q&A

all settings and data disappear

Is anyone else having problems when all (literally all settings, including channels, automation, contact and subscription) disappear?I have used Manychat for more than a year. I logged in as usual through Facebook and saw just a new account 😩And I don't know why. I didn't delete automation, channels, or any integrations, and I paid my subscription last week.It seems like there might be some bug.

414

2 months ago

ZabdiUp-and-Comer

asked in General Q&A

Automations not sending

Anyone else having problems with automations not sending today (12 Sept 2024)? I have refreshed permissions and still nothing 🤷‍♀️?

463

2 months ago

Jian Chau

posted in General Q&A

Back up WhatsApp messages

Since we need to delete WhatsApp business account on mobile phone. Then we can back up existing conversation to manychat account?

813

2 months ago

RomanschuleUp-and-Comer

asked in General Q&A

Manychat automation doesn't work (Mark this message as a comment reply)

Hi everyone,I am currently trying to set up our first automation and on some point I can’t save it. This is, what our automation looks like:We want our users to comment on a post. Then they should receive a DM where they enter their eMail address. After that, we want to send them an eMail. When I try to save this, there is an error message:I tried to mark the message as Comment reply, but when I do so, another message block pops up. I thought: Okay, I have to confirm to the user, that he is getting an eMail now in this message, but this second message block can’t be connected to any other following block, so the automation ends there. What am I missing? Can anyone help me with this, please? Thank you so much in advance!Best regards,Kristin

1867

2 months ago

Barak PatihiUp-and-Comer

asked in General Q&A

updateSubscriber endpoint not updating whatsapp_phone

Hey Team, i need to update the whatsapp_phone of user’s whos already subscribe to my Instagram account few mounts ago, but when i am trying to do that, i am getting a success but not really getting any number there.This is the contact i want to update → as you can see she got an custom field of “phone” which i created as i ask her for the number later down the road but cant set is as phone as our customer dont really put the full national phone number which can cause us to lose leads for that.So the first problem is that i cant set an “auto national number” as my customer will not write the full number of (+972) and they directly write there country number which start with 0.the second problem is that the API to update that part is not really working.and the third issue as that i cant seems to find the merge contact API as a workaround.This is the API call that i use: and this is the Server response that i get: but nothing really happen.What can i do about that?right now, i need to cre

SvenUp-and-Comer

Hi first post hereI have seen it on someone elses flow where through the flow they ask what shall I call you, the person enters their name for example Anna and the flow carries on to the next step can anyone help please

312

2 months ago

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