General Q&A

  Dear ManyChat Support Team, I hope this message finds you well. I’m reaching out to kindly request that you enable the option to upload/import JSON flow files for my ManyChat account. This feature is essential for implementing advanced chatbot flows and improving the overall experience for our audience.  Please let me know if any additional steps are needed from my side. I appreciate your support and look forward to your response. Best regards,Mohammad

Hi,after a sequence , where users don't buy and the 24h windows is ended, is it possibile to send/automate a msg template (paid of course) for retarget him?I'd like to insert the retargeting msg template at the end of this sequence can I also IE send a small amount of msg template? or do I need thousands? PLS NOTE:never used msg template, yet. Thanks in advance!

Hi Manychat Support Team,I'm experiencing an issue with the broadcast feature. Although I set up the message with an image included, when the broadcast is sent out, the image does not appear. Only the text is delivered to recipients, and the image is completely missing.I've double-checked the setup and even attached a screenshot for reference (see below), but the problem persists.Could you please help me resolve this issue? Thank you in advance! 

Hi All, I’ve created lots of automatons in the past but adding a new one today (Ive created new and copied a previous one, I know it’s probably not the best way but has always worked before) and neither are generating replies in the comments or DM’s. I’ve had a few comments of the key word which aren’t even showing in the many chat data for the automation.  Any ideas?  

Hello Dear CommunityDo someone can help me with advice? I have set simple workflow for wpp. But it doesn’t work at all, i have 2 triggers just keywords and wpp link, non of them are working(May be somebody knows what is the problem?  

Im added to a clients account as an editor. The client is showing me screenshots that his instagram account is connected but on my side it shows no instagram account is connected and there are no recent messages in the inbox. Could this be because im an editor and need to be changed to admin? Or maybe he didnt add me to the right account? Any help is greatly appreciated. ThanksP.s this is a pro plan

Hey everyone, my trigger “User Clicks a CTWA Ad (Click-toWhatsApp Ad)” is not working. My facebook account have access to all ads, but only some ads appear, and not what I need

Hey everyone, my client's Instagram account isn't working correctly. Whenever someone tries to follow him, they're met with an "unexpected error occurred" message. Photo included. This started after I reconnected ManyChat to his Instagram account. Ever since, nobody has been able to follow him.And help is appreciated!

Hey everyone! I’m trying to set up tailored auto-replies per ad using ManyChat’s Facebook Comments Growth Tool.But when I go to select a “Promoted Post,” it only shows my organic Facebook posts, not the actual ad posts I created in Ads Manager.Even when I try to enter the Ad ID manually, it doesn’t recognize it.My goal is to have different auto-replies for each ad (based on product, price, etc.), but using “All Posts” sends the same message across all ads — which I want to avoid.➡️ Is there any workaround to target specific ad posts from Ads Manager in ManyChat?

Hi, I want to understand if this is possibile.I want to launch a reel from my Meta Business Manager, but i don’t want to post the reel on my instagram feed. Can I set an automation from manychat linking the reel I am using for my ads without posting it on my feed? If yes, how can i do it?I want to automate links in DM after someone writes a comment.Thank you so much for the help anyways

Despite being a Pro plan user can’t switch on trigger for lives and posts . It is Only working for stories for me. Need to solve this urgently . Thank you 

Hi,  I have been using ManyChat for a while now and its really an important partner to have. It makes my life easy. However, I am unable to renew the subscription for continuously 3 days. Tried with 4 different card details but system isn't just ready to accept any! The payments were on auto pay and it was smooth for past 4 months. Suddenly there seems to be some trouble. Can anyone help? Now all the automations have stopped running.. ruining my rest of the day and adds to my anxiety of replying to everyone under DMs and comments! phew.. please help! Many chat team please solve this for me :)

Hey everyone!I want to set up a fully functional comment-to-DM automation on Instagr@m with a lead qualification flow using Manychat. After capturing the user’s name and phone number, I want to know:Can I automatically send them a message or flow on Whatsapp via Manychat once they’re qualified?Basically, I’m trying to move a lead from IG to WhatsAppAnyone done this before or know if it’s possible?Thanks!

HIMSG apart, (It doesn’t matter) in a chatbot I've on my Whatsapp, I got this button: INVITE YOUR CONTACTS.Do you know how create this button? This would be VERY USEFULL!Thank

 Hi ManyChat Community,I'm facing an issue with Custom Fields in ManyChat. Previously, we had "Custom Fields" where I could set a condition with a Custom Field, an Operation, and a Value (e.g., Custom Field + Operation + Value). Now, it seems to have changed to "User Custom Field" with only Tag and Value options, and I can no longer set specific conditions like before.I need this functionality for a quiz where I calculate scores based on user answers. I want to sum up the responses and store the final score in a Custom Field. Additionally, I collect user data (e.g., name) before the quiz starts, and I need to export the quiz results, including the score, to Google Sheets under the same name as the user who completed the quiz.1. How can I restore or replicate the old Custom Field setup (Custom Field + Operation + Value) to sum quiz answers?2. What's the best way to export the quiz score and user data (e.g., name) to Google Sheets, ensuring the score is linked to the correct user?Any hel

Hello,I want to do an automation based on when a user LIKES a post. Is it possible? Should I use the trigger “User clicks on IG Ad”?Thanks!

Hey everyone,I’m running into two serious issues with my Instagram automation using ManyChat, and it’s costing me leads. 1. Auto DMs not sending anymoreI set up an automation that triggers when someone comments a keyword (e.g. “Zoom”) — it sends them a lead magnet via DM.It worked fine at first, but after a while, people kept commenting but stopped receiving the DM.No error messages in ManyChat, just nothing happens anymore. 2. Keyword comments are invisible to my main accountThis one's weird — the comments with the trigger word don’t even appear on my main Instagram account.But I can still see them if I check from another account (e.g. a friend’s or my alt).As a result, ManyChat doesn’t reply to them either, as if the comments didn’t exist. What I’ve already checked: The correct IG post is selected No error or warning in ManyChat Account is professional (not personal) I’m not over any visible usage quota Permissions seem fine

Hello,I can’t connect my IG account. It says request sent, but I get no email or notification on IG. Where should the request be sent to? I thought it was connected to another account, but I logged in to MC with the other email, and under channels it says nothing. What should I do?Thanks!

I want to access the WhatsApp Business API for the number I connected via Manychat. Can I access the 360dialog or BSP dashboard to generate an API key and configure webhooks?

I cross post my instagram reels to my facebook. How can I get the automation to transfer too? It only ever works in instagram DMS

Hi team! I'm using the AI Step on Instagram Direct with the Manychat AI add-on activated. I’d like to know if there’s a way to add delays between AI-generated responses to make them feel more natural and human — as if the assistant is taking time to type each part.I’m also wondering if it’s possible to enable the “typing…” effect (typing indicator) within the AI Step, or if that only works with regular message blocks.I’ve already tested using a Smart Delay after the AI Step, but that only works between blocks, not within a single AI response that has multiple sentences.So my main question is:Is there any way to insert delays and typing effects between phrases generated by the same AI Step?Thanks so much for the support! ✨

I need help asap? My automation has stopped working since June 30th. Please help asap!!!

After two succesful DM automation for Instagram I stubled upon an issue. I cannot carry on with automation for specific reels/ posts as I cannot see any new reels/posts I made in last 3 days. I tried to refresh Instagram connection on Manychat but nothing happens. HELP!

Hello!I have the free version.    I am trying to set up a flow that simply responds to an Instagram comment with a public comment reply.  I do not want it to send a DM.  When I set up the trigger for “respond to comment on post or reel”, it walks me through steps within the trigger itself to pick the post and set up some replies, which I have done. But then it requires me to add a second step. I don’t need or want another step but it won’t work without one.  The only second step in the flow I can see to add is “send message” and I have tried adding that and setting it to comment only, but it is sending it as a DM.I really just want it to reply with the few replies I set up in trigger. How do I get it to do that?thanks in advancejean

👋Добрый день!В инстаграм рассылки можно отправлять только тем пользователя, которые взаимодействовали с вашим директом в течении 24х часов, если прошло более 24х часов - отправлять автоматические сообщения пользователю, к сожалению, нельзя.Рассылки можно отправлять всем доступным клиентам, или только тем из них, у кого есть определённый тег, например, который был получен внутри автоматизации. Можно ли сделать  это в вашей программе ? Можете отправить подбробную инструкцию если это возможно сделать в вашей программе  English translation: 👋Good day!In Instagram, newsletters can only be sent to those users who interacted with your direct within 24 hours. If more than 24 hours have passed, unfortunately, you cannot send automatic messages to the user.Mailings can be sent to all available clients, or only to those who have a specific tag, for example, which was received within the automation. Is it possible to do this in your program? Can you send detailed instructions if this is possible