General Q&A

We set the commenting trigger for our last post to be “Rolling Dube” but it’s not triggering a manychat response for all of the commenters. Some get a response but for the past few days, they haven’t been receieving a post response and DM chat. 

Hi, I’ve run into this situation and need help.My client has a newly created ManyChat account that currently has Instagram automations connected and working.Now we want to connect Messenger automations, but when we click on Messenger, we see this message:“This page was connected to Manychat by another admin. To access the account in Manychat, send a request to X.”The issue is that this person (from the previous marketing team/agency) is not responding and is not approving access.How can we solve this?That old agency is no longer connected in Meta Business Suite, and they’re also not connected to the new ManyChat account, but the system is still asking for their approval.

I have added one of my pages on many chat last March 2026Did the basic setups and paid the pro for a year. But after 4-5 days, the page suddenly disappears on my pages list.I checked the facebook page and it shows that it’s still connected on manychat. I did the basic troubleshooting and yes it still doesn’t show up.Does anyone experienced something like this too? How did you fixed it?

i have set the following 2 triggers for whatsapp:-  but currently for some users, when the user type “Hi there”, 2 duplicate messages will be sent? any advice?  when i checked the inbox, it mentioned one reply is been sent by whatsapp business app:-  

I have created a basic automation where users comment a specific word on my post and they automatically receive a DM. I’ve attached the preview flow.In the preview, everything looks fine. i had tried with Instagram preivew as well. i send the code and it’s works fine.However, when I comment the specific keyword on the reel from a different account, nothing happens no DM is sent. i removed the specific work condition and change it to any word still it didn’t work.I have tried: Using “Auto-DM links from comments” Creating the automation from scratch Refreshing permissions But still, it’s not working. Can someone please help me figure out what’s wrong?

Is it possible to use Manychat to auto-dm from keyword comments on a reel? We do this for Instagram and wanted to start using it for TikTok, but it doesn’t seem to be an option when trying to set up the automation trigger. If anyone could help, that would be great! 

Hi all! I’m seeing the new pricing on the website (“On March 2, 2026, we introduced a new pricing model with additional plans and greater flexibility for managing your subscription.”)  I took a peek at the new pricing model and I like the simplicity of the model (ManyChat pricing has always been confusing to some new clients over the years). But then I got to what is included in the Advanced Plan: Who is the Advanced plan for?The Advanced plan is a good fit for you if:You manage a very high messaging volume across multiple channels You have a larger team handling live conversations You run multichannel campaigns at scale You need API access to integrate with other tools You require the highest Active Contact limits availableThis is the plan for businesses treating messaging as critical infrastructure.What is included in the Advanced plan?There is no free trial available for the Advanced plan.Pricing options:$199/month (monthly subscription) $139/month (annual subscription, billed yearl

within the last 2 days my ManyChat automations have not been sending anything to the DMs or responding to the comments. It's been fine up until two days ago, but even if I try to refresh permissions, nothing changes. The automations still don’t work. If anybody can please help with this, I need this resolved ASAP, as I rely on Instagram for my business. 

I’ve tried connecting with Facebook and Instagram, set all permissions ok, but it doesnt go past the ‘request sent’ - i didnt get the request, it appears a name of an admin that doesnt even have access anymore, and neither current admin received any request, and i cant remove or try connect again

Like if you have this same issue ‘cause this is extremely frustrating and I’ve seen too many posts regarding this.Other automations are working. I’ve tried refreshing permissions and tried contacting support. They have not been helpful at all. I followed support’s recommendation to the T and it still it isn’t working. And now support is just ghosting me..Terrible customer service.Anyone have any actual solutions?

I build a whatsapp automation, seems for the trigger we need predefined text, can not i just say to reply for any text?

What happen if the user send a voice note thought whatsapp channel? can we open the voice note from manaychat Inbox? Thanks

i just want to disintergrate my instagram from manychat  & I can’t see the remove button. this is so frustrating. Attaching screenshot  at bottom . this is a critical problem . i have filled out the form . I got no solution answers. My manychat ID https://app.manychat.com/fb973048592563866/settings#instagramand this is a problem from manychat  There is no remove button . I am helpless, I want this to be resolved 

I created a new ManyChat account today in Israel (after March 2, 2026).According to @Raquel C's post, Israel has the new pricing model where Active Contacts reset monthly. But my billing page shows: Plan: Marketing Automation, 500 contacts included, $15/month.The support bot also told me three times that contacts do NOT reset monthly — which contradicts Raquel C's statement.My specific question: If 1,000 people interact with me in May but ZERO in June — is my June bill $15 (new model, reset) or $25 (old model, cumulative)?Has anyone in Israel or the other listed countries confirmed this from an actual invoice?​@Raquel C  — can you clarify why the billing interface shows old model terminology for new accounts in Israel? 

Based on the Community notes this issue has been going on for three years and I dont see a fix.  I was trying to set up my Purchased local number and Twilio Said I needed to start with a trial 888 number so I did that.  I requested the local number be approved so I can send and receive text response and keyword triggers through ManyChat.  I continue to be declined.  Who has been Successful and HOW?  THanks in advance  Frank Mazzuca

Hi ManyChat Team,I am writing to ask about the 'Greet New Followers' (Follow to DM) feature.I understand that this functionality is currently in a limited Beta phase and that eligibility is often determined by Meta’s own criteria rather than ManyChat alone. However, since this tool would be a game-changer for my strategy, I’d like to know if there is an estimated timeline or roadmap for when it will be rolled out to all users.Also, since the feature is not yet available in my workspace, is there any way I can apply for Beta testing or manually request its activation for my account?I appreciate your help and look forward to hearing from you.Best regards, Líbano

Hello,I previously set up this automation a few months ago and it worked perfectly. After deleting my account, I’ve now tried to set it up again — but none of my new followers are receiving any messages from this automation.What’s concerning is that other automations are working fine. Direct messages are being sent without any issue, so the problem is clearly specific to the “New Followers” trigger (the most interesting)I’ve attempted to contact support, but it’s been extremely disappointing. Both the email and chatbot responses feel entirely AI-driven and unhelpful. On top of that, I can see that many other users are reporting the exact same issue, with no clear resolution.This raises serious concerns about the reliability of your platform. Can you explain what’s going on here and provide a real solution?

Hi there, hoping for some quick assistance! Below is my flow – for the life of me, I cannot make the Smart Delay work. What am I doing wrong?Here is how my flow is working: 1- Comment on IG Post to DM2- DM requests an email address.3- Once received, email is added to Mailchimp + email including resources is sent out via the email feature within ManyChat.4- If no response, SMART DELAY and then re-ask for email. Except Smart Delay isn’t working, sigh!  Thank you so much in advance for any help and insight! 🙂 

Hey everyone! 👋I connected ManyChat to both Instagram and Facebook. It works perfectly on Instagram, but it’s not working on Facebook.I’ve already:Granted all permissions in ManyChat Confirmed I’m the owner/admin of the Facebook pageStill, comment-to-DM automation doesn’t trigger.I’m based in Bolivia — could this be a regional restriction from Meta?Has anyone experienced this or found a solution? 🙏

When setting up a comment style automation with any specific new reel. This has happened several times on many different reel automations that I've tried to set up. People will click on the prompt to follow, and then the same prompt will show up again, and then they'll click the button again, and the same prompt will show up. The link is not sending properly the way that it should be! This has happened now to several new follows that I've gotten from some promotions that I'm running for specific content.  I've tried toggling the prompts on and off. I've tried updating the app for ManyChat and for Instagram, and I have updated iOS as well. None of these fixes are working. It's happened to more than a handful of people at this point, and it's a really bad look for business. 

None of the documents show me how to cancel my subscription.  No direct ways of contact. Nightmare.

I'm facing an issue with ManyChat and Instagram Direct messages and could use some help.When I receive a message from Instagram Direct in ManyChat, I store it in a variable called message and then send it to a server using an external request. Everything works fine except when the user uses the enter key to go to the next line in their message. Because the message goes to the next line, using this variable in the JSON body causes an error.For example:Message:Hello How are you? External request JSON body:{ "message": "message" } This causes a problem because the JSON body ends up looking like this:{ "message": "HelloHow are you?" } The problem is that \n is not being used for multi-line messages, which breaks the JSON structure.Does anyone know how I can resolve this issue? I would greatly appreciate any guidance or suggestions.Thank you!

I got confused on the whatsapp messages types, seems we have:-1- 24 hour message2- more than 24 hours message3- normal messages4- utility approved messages so can anyone help me in understanding those? in my case, i send a 24-hours windows whatsapp message to the user yesterday morning, now i got this message inside manychat UI:-  so how i can avoid this? using utility messages? and if utility messages is the way to allow us to reply after 24-hours, are those offered for free ? second point, now using  whatsapp business application, i can still reply to the above user even after 24 hours… so is the 24-hours limited inside manychat’s Inbox UI only?

Hey Manychat!I live in the Netherlands, so I do'nt have a credit card. Is it possible to pay with PayPal or iDeal?I like to hear from you!Niels de Wildt

Dear Manychat team,I can’t finish the payment for pro account due to the system mistakenly recognized me as a Brazilian (I am Taiwanese).Therefore, the payment page require’s me to provide Brazilian’s CNPJ to finish the payment(the member fee is higher also….). Could you help me solve the issue?(PS. I went to Brazil for business trip last month and opened manychat account when staying there)