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General Q&A

Any questions you have about using Manychat.

  • 3,399 Topics
  • 6,974 Replies
3400 Topics
aknicholson
aknicholsonUp-and-Comer
posted in General Q&A
Can't add a channel

I had a ManyChat set up once before, then turned it off.  I can’t seem to reconnect my IG account now.  I’m stuck in the loop of add an account...go through all the steps...’your account is already connected’...but no channels are added, all I see is the ‘add an account’ button again.  I’ve removed permissions on FB and IG, re-added them, cleared cookies.  I’m not sure what else to try.  

181
Fabio Gaulke
eman
emanUp-and-Comer
asked in General Q&A
unread message

How to know which messages are unread or that the program is the last response to the message

692
fredthebob
mareks.media
mareks.mediaUp-and-Comer
asked in General Q&A
See only unanswered Messages

Hey, trying to get better followups and also implementing some people in my team.But I have the problem, that I somehow cannot filter to unanswered only Chats.Is there no way to do it or am I just blind?If not - how do you guys manage to see only unanswered Chats?Best regards

642
fredthebob
mottzerella
mottzerellaUp-and-Comer
asked in General Q&A
'Blacklist' tag not working for Instagram Account DM Bot

Hey Everyone! I’m trying to add a ‘blacklist’ conditional which the automation routes through immediately after the trigger and has the ‘if tag ISNT’ [blacklist] logic applied to it, in order to exclude certain accounts from the automation.  However, this does not work at all.  I know that the issue of the lack of a blacklisting ability has been raised before so I assume people have figured out some sort of workaround - any help here? Thank You,Matt 

294
Digitalmateus
snoller
snollerUp-and-Comer
asked in General Q&A
Can i trigger an automation via API call?

Hi, i would like to trigger an automation via an API call, is that possible? Just like if a WA-message happens or an Instagram Post i would like to trigger the same thing via my own service.I cannot find anything in the docs, but the ManyChat AI told me it is possible…Thanks in advance!Stephan (hybridai.one)  

1139
Fabio Gaulke
RobDeBease
RobDeBease
asked in General Q&A
BANNED FROM INSTAGRAM COMMENTS

I have about 1.5 million followers online with 658,000 being directly from Instagram.  I installed Manychat about a week ago and Manychat has responded to about 3,500 comments and sent about 3,500 DMs to followers that have commented on my Instagram posts.  I just got banned from commenting on my or any Instagram posts. I’m guessing it may be because of the volume of comments that Manychat responded to or the lack of variety in them as I only had 4 variations set up to respond to comments.  So Manychat is currently not able to reply to the comments on my post but it CAN still send direct messages. Should I stop using Manychat or use it less?  I don’t want to get banned from sending DMs either and currently I’m probably sending about 500  per day.  Can someone please help me and give me best practices here and please give me some guidance on what to do to prevent this from happening again once my commenting has been restored?

264010
wedding.insights
AlCukovic
AlCukovic
posted in General Q&A
Ref Url doens't trigger..

Hello :)Any one having an issue that Messenger ref url takes me to messenger but doesn't open the flow..Just nothing happen, only messenger open

909
luccaallen
ann.
ann.
posted in General Q&A
Does automation work for trial reels?

I have an test features called Trial reel. I want my automations work for my trial reel.

3993
matdilisio
aitorhilo
aitorhiloUp-and-Comer
asked in General Q&A
SHADOWBANNED AFTER USING MANYCHAT ON INSTAGRAM

Hi everyone, after two and a half years of organic growth on Instagram I thought it was time to up my game with manychat, only to get shadowban for using manychar, could anyone help me solve this problem, please? This is quite maddening, I’ve just payed for a service that has jeopardised all my work.Thank you in advanced, greetings from Spain. 

2562
rodrigo_silvano
seano480
seano480Up-and-Comer
asked in General Q&A
Facebook click to message default template overriding automation

Hey Manychat! I am working on testing click to messenger campaigns between Meta(Facebook specifically for now) and Manychat. I am experiencing some issues where the Manychat automation is not being triggered. When a message conversation is triggered it seems to be defaulting back to a message that says: “Hi {First Name}! Please let us know how we can help you.”.  which appears to be the default greeting for Facebook.  Despite attempting a few different manors of fixing this, it is still defaulting back. I have this setup in a few different ways for testing in the “Message template” area of the engagement ad.  I have an ad setup to use partner app, and selected manychat and the automation from there. I did not use the JSON code option as the automation did not provide it in this case. This automation never triggered. I have also set it up “start conversation” and integrated in an automation trigger via keywords, incase the partner app setup did not work.This ad works properly in the pre

230
seano480
mottzerella
mottzerellaUp-and-Comer
asked in General Q&A
Help Needed: Instagram DM Bot repeating the same messages

Hey Everyone! I’m relatively new to Manychat, but I’ve coded several chatbots from the ground up so I’m not a complete newbie.  That said, I’m trying to deploy a bot with that simply responds to DMs and keeps a conversation going, so there’s no need for any additional triggers after the first incoming message from a user.  I’m using Make for the webhook connection message parsing, and an OpenAI assistant for the chatbot.   My routing setup is attached.The main issue that I’m having is that the chatbot will either send the same response twice, not in a row, but rather after the user responds to the first AI response, OR it will also send the user back their own message after the AI response.  I’ve gotten it really close a few times but it will still do one or the other.I’m not sure if what I’m trying to do is either not possible, or just so simple that I’m overlooking an obvious solution.  Any help is greatly appreciated!ThanksMatt

984
mottzerella
OliverDK
OliverDKChannel Explorer
asked in General Q&A
Can't get rid of greeting text

I have removed Greeting text from Facebook and from Manychat, but it keeps showing insted of the conversation starter. The  Conversation Starter leads into an automation, but no conversation starter shown. How can I disable that, and make it so if a user clicks Send message on my facebook ad, they will see only the greeting text i set in manychat, followed by the automation which is triggered by the conversation starter?  Thank you

261
seano480
lucasvenere7
lucasvenere7
asked in General Q&A
Looking for a ManyChat expert to advise on Meta Click-to-messenger ads and potentially hiring a long-term partner.

I am experiencing an issue with Meta click to messenger campaigns and ManyChat. While Meta shows that 33 people have clicked on the ads, only 2 people have gone through to the ManyChat flow. Can someone please advise on why this is happening? Please message me via Facebook, here is my profile https://www.facebook.com/profile.php?id=100009007349366.

281
OliverDK
heyfeelings
heyfeelings
asked in General Q&A
Performing an action shows message in WhatsApp

This is either strange or simple. I have a step that performs an action that assign “audycja” a text value, in this case “strach”.The issue is that in the WhatsApp chat I see strange text showing up (see screen) that I can’t locate in the entire flow… Is it the action itself that prints this message? 

130
heyfeelings
S
silicudaChat Surfer
asked in General Q&A
facebook ads messenger: greeting message / conversation starter doesnt show when user clicks

I have set the Greeting Text, and i have created a  Conversation Starter which leads into an automation, however when i create a Facebook Ad, and select ‘create new’ it forces me to use their default template questions. How can I disable that, and make it so if a user clicks Send message on my facebook ad, they will see only the greeting text i set in manychat, followed by the automation which is triggered by the conversation starter?  Thank you

361
OliverDK
Oleg Sharov
Oleg Sharov
asked in General Q&A
Content can’t be sent to subscriber id='xxx' without message tag. Subscriber’s last interaction was over XXh ago (more than 24 hours ago)

An attempt to sendContent via SwaggerHi Manychat Support Team, thank you for this amazing product,I know similar question had been asked before, with no answer.I am getting an error message, as if i am comunicating outside of 24 hours wind, but i know this is not the case.I am chatting with a page owned by me from my personal IG account, so i know i interacted recently.So i am getting that last interaction was some absurd amount of time ago, my question is how is this:What is considered an interaction: a message from customer, like, post comment, mention, etc…?Is it Manychat who keeps track of “last interaction” or is it Meta platform?Please give a clue on this, if possible.Thank you.

1065
MiriamBmby
tompowerin
tompowerin
asked in General Q&A
Sound Notification

Hello,I've disabled all notifications in manychat but I still get a sound notification when someone sends a message.

130
tompowerin
Maveric1289
Maveric1289Up-and-Comer
asked in General Q&A
Issue with Duplicate Reference Numbers for Rapid Entries in ManyChat

Hi, I’m working on a ManyChat automation where users input some data, and at the end, they receive a unique reference number (folio). However, I’ve noticed that when two entries are submitted almost simultaneously (e.g., within one second), the generated reference numbers saved in Google Sheets end up being the same.How could I fix this. Thanks in advance

415
Maveric1289
Sryno
SrynoUp-and-Comer
posted in General Q&A
NEED HELP IG AUTOMATION - SPECIFIC POST WONT LOAD AND WHEN I TURNED IT OFF, IT WONT TURN BACK ON

I NEED HELP - MY AUTOMATIONS ON IG STOPPED & I CANT FIGURE IT OUT.I TRIED EDITING THE AUTOMATION AND IT GAVE ME AN ERROR SAYING “SOMETHING WENT WRONG. PLEASE TRY AGAIN”SO I TURNED THE AUTOMATION STATUS OFF LIVE, AND NOW IT WONT EVEN LET ME TURN IT ON LIVE AGAIN. & WHEN I MAKE A NEW AUTOMATION, IT SAIS SUCCESSFULLY MADE, BUT IT DOESNT EVEN WORK WHEN I TEST IT??? PLEASE HELP 

395
rodrigo_silvano
alvarop
alvaropUp-and-Comer
asked in General Q&A
Ca I implement WhatsApp Forms via Manychat

Hi, this is Alvaro.I’ve noticed some WhatsApp Business Accounts offering a feature where users can fill out a form directly within WhatsApp. This feature allows users to input their information and send it seamlessly. I find this functionality very useful and am curious if it’s possible to implement something similar using Manychat.I’ve attached a few images to illustrate how these forms look and function. Perhaps someone  is familiar with this feature and can guide me on whether it can be implemented through Manychat or maybe know about a tool that you can integrate to get this.Thanks in advance for your help. I look forward to your response.Best regards,Alvaro 

220
alvarop
Daniel Mendoza
Daniel MendozaUp-and-Comer
asked in General Q&A
How Can I add an aditional step after an AI step in a flow ?

HelloI am developing a conversation flow with AI Step that is activated with a trigger (a specific word)After the AI ​​step I would like to add another action either Set User Field or External Request or a message.Althought I connect the AI ​​step with the next ordinal step, I see that it last do not run. In other words I do not know what kind of trigger I need to use for the step after AI step.Anyone have provided adding another step after AI Step? Any trouble? Thanks for your comments and help 

802
Daniel Mendoza
JoeyXoto
JoeyXotoUp-and-Comer
asked in General Q&A
Struggling with sequences

I am struggling to get my sequence to send any messages. At first, I set an action in my automation to subscribe the contact to my sequence.When I go into the sequences, I have set up the messages, but it asks for a trigger. So when I set the trigger to “subscribe to sequence”, it basically sends the messages immediately.But I don't get what trigger I am supposed to use in the sequence messages? The delay doesn't seem to be working for me, can you help? 

372
JoeyXoto
krisks
krisks
asked in General Q&A
Display ManyChat conversation within CRM

I would need help in displaying ManyChat conversation wihtin Monday.com crm update section?

120
krisks
ineedaffiliates
ineedaffiliates
posted in General Q&A
Help with setting up sequences to build an email list with a lead magnet

Hey there, I build affiliate programs for service-based businesses and SaaS companies and I just added lead magnets to my packages because my (typically) high ticket clients need a way to collect leads through affiliates without an initial purchase. I would like to get them better results by even setting up a many chat sequence to build their list through IG using their lead magnet. I’d like to learn a good basic set up that I can teach a team member and have them do this for my clients. Would anyone like to help me set this up? I’m all about networking and startegic partnerships so I am sure I can bring you value as well. Especially if you are in coaching or real estate!

170
ineedaffiliates
rnbsn1998
rnbsn1998
asked in General Q&A
Birthday Message

Hello, I am new to manychat. I would like to know if it’s possible to create a manychat sequence that starts with me initiating a message through FB Messenger.  I would like to reach out to my contacts that are having birthdays and send them a special offer if they would like.

231
rodrigo_silvano
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