General Q&A

Is this information enough to setup manychat account on meta platforms: Setting up ManyChat across your Instagram, Facebook, and Meta Business Suite ensures your automation is synchronized and compliant with Meta’s messaging policies.Here is the step-by-step guide to connecting these platforms.Phase 1: Prerequisites & Account AlignmentBefore opening ManyChat, ensure your assets are properly linked within the Meta ecosystem.Switch to Professional: Open Instagram settings and ensure your account is a Business or Creator account. Personal accounts cannot connect to ManyChat. Link to Facebook Page: In your Instagram Professional Dashboard, go to Settings > Public Business Information > Page and link it to your specific Facebook Business Page. Enable Message Access: On the Instagram app, go to Settings > Messages and Story Replies > Message Controls. At the bottom, toggle on "Allow Access to Messages". This is a mandatory step for third-party tools to read your DMs.Phase 2:

I am from india . i subscribed to the pro plan. the first billing went smoothly . but now manychat is not accepting payment from any of my cards . Please help me urgently! i also checked if there are any issues with the bank but there is nothing from bank side ! Help me out !

Hi, I was creating this flow, but I think there’s something wrong with the action or the condition. Could you please explain how to set this up correctly and how to implement it step by step?I want that those people who have already received the first message, the second time, they are going to receive a different message.  

Hi,I intended to subscribe to the $17 monthly plan, but I was mistakenly charged $384 for the yearly plan instead.This was unintentional, and I have not used the service after the payment. I canceled the subscription immediately after noticing the issue.I kindly request a full refund for this charge and confirmation that my subscription has been canceled.Thank you for your understanding.

Hi there,I just created a simple automation for my Facebook page and set it as live, but its only a sample.How do I simply - pause the automation?Thanks,Amir  

Not too sure why it’s not working. I’m just not getting the DM after commenting the keyword. Tried with a few different accounts and it’s not working.

Hello, I’m experiencing an issue with my account connection and would like to ask for help.Currently, my account is not connecting properly, and I keep encountering errors. I have already connected it successfully through Meta Business Suite, so I’m not sure why this issue keeps occurring.Could you please help me understand what might be causing this error?Thank you.

Hi!I submitted an integration to the ManyChat App Store on March 22nd. The documentation says reviews take 1-2 working days, but mine has been in "Waiting for Review" for 2 weeks now.I've emailed devprogram@manychat.com twice (March 23 and April 5) but haven't heard back.Is this normal? Has anyone else experienced a longer review time? I'm not sure if I need to fix something on my end or if it's just a queue.Any tips appreciated!

i created an automation which is not working because when i commented yesterday on my pinned instagram post, i didn't see any automated reply 

hi,I have been using many chat for over a year now with much success. Over the last 3months something happened - I went from using AI automations to build my automation successfully to having to pay $80 to use the AI function only to find it more complicated to use and none of my flows are working. Ive tried 5 or 6 attempts to use auto send links instead and nothing is working.  Where can I get help setting this up? I am not a tech person and thats why I loved many chat before. I am now losing business on instagram because of broken automations.  HELP!

So my many chat campaign is working as far as the person gets the link to clickthe link is to a pdf saved in my drive. The share is set to “anyone with link.” When the person clicks the link it saysm “there was a problem loading this website.”  refresh (in blue font). I ran 4 campaigns prior using this same set up and everyone got the pdf. Now its not working this is the second one not to work. The chat bot said drive isnt supported and i need to set up a public webpage by the time i do all that i dont need many chats im trying to build a email list for newsletters etc. Please helpJason

Hello,I’m having a persistent issue reconnecting my Facebook and Instagram accounts to my ManyChat workspace, and I’d like to ask for your assistance.Here’s the situation in detail: I have one main Facebook account that manages two Facebook Pages. Each Page is connected to its own Instagram account. Previously, all of these profiles were successfully connected to ManyChat — everything worked perfectly. ManyChat was responding to new user messages and automations via AI functions without any problems. However, a few days ago, when I tried to run an ad campaign and connect a partner app to my Facebook Ads, ManyChat didn’t appear in the list of available partner integrations. I thought it might be an authorization issue, so I decided to reconnect everything as I did before.Today, I followed all the standard steps, but it didn’t help.According to the troubleshooting instructions from ManyChat, I also tried the following: Completely disconnecting and reconnecting ManyChat to Facebook.

Hello ManyChat Community,I'm experiencing a serious issue with my Instagram automations and I haven't been able to resolve it for over a week.None of my automations are working — not even the most basic ones, such as sending a message to new followers.Here is everything I have already tried:• Refreshed Instagram permissions inside ManyChat• Reconnected my Instagram account• Checked triggers and automation settings• Tested the simplest automation possible (new follower → send message)• Reviewed troubleshooting steps from the ManyChat communitySince nothing worked, I even deleted another ManyChat account I had and created a completely new one, then connected my Instagram again.However, the issue persists. Automations still do not trigger at all.This has been happening for about a week now and it is affecting my ability to communicate with new followers and leads.Could you please check if there is any issue with my Instagram connection or with the automation triggers on your end? Please l

I have already subscribed to manychat pro plan but I need to implement in my service a retargeting campaign via WhatsApp and Mail, I don’t know what’s more convinient, to get new tools or manychat is a good option for this… 

Hello!  I upgraded my plan and the automated messages to new followers stopped working right after, I tried to refresh the permission and it’s still not working  please help 🙏🏽

I've come back to ManyChat because there was a workaround to get the automation to fire and say "hi" to new followers. The issue I'm now having is that the automation “Say hi to new followers “ it's only working about 40% of the time, which makes the automation redundant because it's taken me double the time to then go through and screen who has received messages and who hasn't been sent messages, so then I can send them manually.I then found that other automations that I have set for either a comment or a DM for a specific word also isn't firing. I have tried to follow the instructions to refresh my permissions, the issue is when I try to refresh it tries to log me in again and I have the exact same issue of the failure to log in when I was trying to activate the automation to "Say Hi to New Followers" Before there was a workaround. I end up going in circles. I have emailed support but have yet to receive a reply. I have ensured that all triggers are turned on, keywords are spelled pr

I can’t see the dynamic block in intstagram, am i doing something wrong?

Hi everyone 👋,Usually, I’m the one helping others here with ManyChat setups, but today I really need your help.Here’s the issue we’re facing:👉 We’re running a WhatsApp campaign with CTWA Ads.👉 From 1900 ad clicks, only 4 users actually reached the bot in ManyChat.👉 The flow in ManyChat was set up with triggers: CTWA tied to each Ad ID and also keywords.👉 The ad was created using a Frequently Asked Question template, with the instruction for users to click in order to start the conversation.We’ve double-checked everything but still can’t find what’s wrong. We also submitted a support ticket to ManyChat, but haven’t received a reply yet.Has anyone experienced something similar? 🙏Any ideas on what we might be missing or how to fix this?Thanks a lot in advance!Catalina R  

Hi,In almost all the content I’ve seen online (YouTube videos, blog posts, tutorials), it is clearly stated that deleting contacts should reduce the number of active contacts used for billing.However, in my case, this is not happening: I deleted contacts from my list But the number of active contacts used for billing does NOT decrease So my question is very simple:👉 Is this a recent system change in ManyChat?👉 Or is there something wrong with my account?Because right now, my experience directly contradicts all publicly available information.Would appreciate a clear answer. Thanks.Screenshots attached for reference. 

I am creating a post regarding my Manychat automations not working for a while. When I try to “Refresh Permissions”, I get a bar on the top of my screen that says “You have insufficient rights to reload the account”. I am not sure what to do and I am posting everyday with the use of a comment automation so I do not want my Manychat automations to go to waste without figuring out the problem. I also have gone through the chatbot suggestions and followed the steps with advanced refreshing options, but seems like that bar at the top of the screen keeps saying ““You have insufficient rights to reload the account”. Please help me out with this ASAP.My IG is @agastya_gudipati. Please let me know if there is anyway to solve this problem since it is really important.

hello! I am writing to you for 2 reason:I have 2 manychat account, in one account i have the labels and in the other one no…. how can i activate the labels in the second account?Any news about the hi to new follower bug? it’s 2 weeks that there is this bug and I don’t see any updates

My IG Manychat automation isn’t working. Below is the flow.It was working until late afternoon yesterday and now it’s not responding to people’s comments even though they spelled it correctly.I refreshed permissions and it said it was connected with no issues.I did connect the Stan.Store auto dm feature on instagram and thought that may be why, so I disabled and removed that connection there.But the trigger still doesn’t work.Does anyone know why?

Bonjour,Je n’arrive pas à connecter mon compte Instagram. L’ordinateur m’envoie un code de sécurité, qui n’est pas reconnu lorsque je le rentre.Ce problème a-t-il été remonté ?Comment faire svp ?  D’avance merci de votre aide

Hi I am seeing issues with Refurl for mobile when I click the link it just brings me to the messenger app url to download the app instead of into the conversation.

Hello,I have hundreds of people that engaged with my content and automation but didn’t buy my product. I want to reach out and offer other things. What’s the best way to use all these contacts I have inside manychat? Any best practice? Articles, videos on how to do this? I appreciate your responses.   thanks