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General Q&A

Any questions you have about using Manychat.

  • 3,056 Topics
  • 6,123 Replies
3057 Topics
SophiaSommerfeld99
SophiaSommerfeld99Up-and-Comer
asked in General Q&A
AI Bot responding to fast

Hey, right now i get many complaints for my AI Chatbot because he respons way to fast which i dont want. any one have a solution to get like a delay before every next messages its sends? Thanks in Advance

1294
SophiaSommerfeld99
Hasseriis
Hasseriis
asked in General Q&A
Recurring notifications problems

We are currently experiencing Recurring notifications not recording any new sign ups on Messenger. Does anyone experience any issues related to Recurring Notifications or is there an error currently with that specific field on the Messenger API?

120
Hasseriis
IntelG
IntelGUp-and-Comer
asked in General Q&A
WhatsApp Business banned even when following rules.

As title says our account got banned for nothing, when prompted to login or connect with facebook business portofolio, it asked for website and there it said you can add any social media url if you don’t have website, and we added our Instagram url. Now after 2 hours from creating whatsapp it got banned for violation. Check Screenshots below:  

951
IntelG
Kami
Kami
asked in General Q&A
read the tag in ActiveCampaign

Hello community,i have a question and hope you can help me, i am new to the subject and a beginner.Each contact has its own custom field ‘maychat ID’ and a tag ‘insta bf’ in ActiveCampaign .I would like ActiveCampaign to read the tag from the contact and return it to many chatHow can I do this?

431
Gustavo Boregio
amyahlom334
amyahlom334
asked in General Q&A
Trying to create a quiz for my client with quick replys

Hi there,I’m trying to create a survey in manychat with mutiple choice and quicky replysSometimes the answers are not short but quicky reply’s on a multiple choice is limited to 20 characters.Do you have any suggestion? Thanks alot

241
Gustavo Boregio
mrhomdoni
mrhomdoni
posted in General Q&A
Sequences

Help me pleaseI create a sequence with existing reply. and now the message sent twice

281
rodrigo_silvano
amyahlom334
amyahlom334
asked in General Q&A
What happens when a user ignores the buttons and writes text instead?

Hi there guys, I’m a newbie to manychat.I want to ask, let’s say I create an automation and put a step with two buttons.The user than ignores the button, and writes a message of his own.How do I deal with this scenarion?Thanks alot!

1102
Fabio Gaulke
JanTurek
JanTurek
posted in General Q&A
I can't connect to Instagram

Hi, please help me. I can't connect to Instagram. I get an error when logging into the Manychat app on instagram. Can you please advise me what to do ? Thank you 

262
Fabio Gaulke
FrankAI
FrankAI
asked in General Q&A
AI Step Context ( using customer user_fields )

seems the AI step is not getting the right infomation. lets say i have a user field called (text)Cleaning_Price : 2500and i ask the ai step this..GoalAsk the user what he needs to know and try to find in our documents or customer fields what he is looking forScriptDeliver to user a detailed response to the questions . If you don't know the answer, look into user variables fields{{cuf_11968541}} and {{cuf_11968540}}  ContextVilla #10   information:-Code for door is 1234-Garbage is just outside the gate there is a small locked door with 2 bins inside, drop garbage there-Internet Access is bob and password is 12345-Services by 3rd party are: Maid  Massages: she comes with her massage table Chef : Free with a monthly rent ;)Cant figure how to get the pricing from the fields..

280
FrankAI
Miaprvst
Miaprvst
asked in General Q&A
duplicated instagram automation

It happens to me that my Instagram followers receive the message in duplicate and it is very disturbing, is there a way to deactivate the automation once it has been sent so that they do not receive it in duplicate

482
Fabio Gaulke
Folioweb
FoliowebUp-and-Comer
asked in General Q&A
Email compliance details RGPD

Hi,I want to send emails from France but I can't change the RGPD compliance information from France. Thanks

564
Folioweb
lymarkatilano
lymarkatilano
asked in General Q&A
How to set up many chat in messenger

Hello everyone, I need your help, I want to set up my Facebook page on manychat, but I can't navigate the sales funnel for Facebook page or messenger. 

170
lymarkatilano
Whitney Luckenbill
Whitney Luckenbill
asked in General Q&A
Not Turning On/Saving Trigger

I have a free account and I’ve been trying all day to create an automation (which I have successfully done in the past). My triggers work when tested on the back end, but won’t turn on and when the automation is re-opened the trigger disappears. What am I doing wrong?

483
Fabio Gaulke
barad
baradUp-and-Comer
asked in General Q&A
Extra users for Pro plan

I have the Pro plan which comes with 3 users.Is there a way to add more users?if so how much does it cost? All i found is information regarding Manychat Inbox which costs 99usd for 3 users, but does that mean i have to jump from 3 to 6 users?how do these 2 plans work together if at all? 

130
barad
reyanshhrahul
reyanshhrahul
asked in General Q&A
NOT Able to renew my subscription.

Hey, I have added my internationally enablesd credit card which is working on all the service provider like, convertkit, zoom etc. Only manychat doesn’t renew. Everything is working perfectly on my credit card’s side.Even I’m unable to pay them through link, how to get this sorted?It just feels like, Manychat itself don’t want their customers to renew the subscription.

371
Gustavo Boregio
frenchgourmetstravel
frenchgourmetstravelUp-and-Comer
asked in General Q&A
How to trigger a flow that starts with a IG Message "within 24 hour window"?

I’ve seen many big IG creators starting their automation with a message that allows them to collect data, such as email, asking people’s names, or using multiple answer choices (versus sending a message “as a comment reply”). How do you do that?This is what I did, but it isn’t working:Step 1: I set up an automation that when people comment KEYWORD on my reel/post they get a tag (flow 1)Step 2: I set up a rule that once people get this tag, it triggers my automationStep 3: I created an automation with the tag as a trigger (“contact event occurs”) and my first message is a message type “within 24 hour window” (flow 2)It doesn’t work ☹️ What am I missing here?Thank you!

674
frenchgourmetstravel
Z
zedUp-and-Comer
asked in General Q&A
How to remove people i dont want from automation

Hi all!i have a lot of people who keep triggering automation without taking any steps.  How do i remove them ? I tried pausing automation for them from contacts … but they still keep triggering the automation.  In deleting contact i see that it shows … “until they message you again” … I dont want them to ever trigger the automation for them  What am i missing ? Regards

656
Z
Suren M.
Suren M.
asked in General Q&A
Can same email be used more than once by customers when adding them as contacts?

I ran a Facebook a few months ago and collected over 3000 contacts. Then I stopped the ads, and now I am planning to run another ad with the goal of signing up more user and collect contacts. With the ad we are going to offer some deals, like Buy 6 Get 6. Can the contact who already signed up during the initial run enter the same email and/or phone number, take advantage of the coupon but still be one contact in my contacts list? In short, can an existing contact enter her same email or phone number and get the new deal?

151
Fabio Gaulke
Cin
Cin
asked in General Q&A
Error in my first automation - Automation doesn't work

Hello. I´m trying to set my first automation, but when I click on the “try live” button, the followinf message pops up: Try Pro for free. Waiting for people to tap the link? Send follow-up DMs with our Pro plan. What is more, when I try to turn the automation on, there appears the symbol of prohibited and the message: “open automation so set up a trigger”, but I have aleady done it.  

301
Fabio Gaulke
S
sf3636Up-and-Comer
asked in General Q&A
How do I set up smart delay

I’m trying to hack Smart Delays and follow up with someone via Instagram DM’s. I don’t necessarily need them to reply or take action. It looks like the users are going through the delays but for some reason they’re not being pushed into the next action which is another DM. Any thoughts on another way to accomplish this or how to fix?  

1683
Elena elf
Elena elf
Elena elfUp-and-Comer
asked in General Q&A
smart delay is bot working

The automation is not working correct. my automation consist of 5 smart delays (so during five days follower have to receive massage in instagram direct). but on the third day followers stop receiving massages . so smart delay just not working. And it is happening everytime, even if i update my automation. what is the problem?

80
Elena elf
masterai
masterai
asked in General Q&A
Working with Audios

Is there any logic to distinguish audio from simple text msg?I want to make some deep automation to convert the audio to tex and use ai to answer it… Is manychat right place to make that kind of stuff?

60
masterai
pablonight
pablonight
asked in General Q&A
No tengo la opción de anuncios en instagram

Ya tengo la versión pro de manychat, pero no me aparece para pautar la versión pro de anuncios de instagram saben como lo soluciono? ya instale desinstale, verifique permisos y demas, porque este error y necesito prender pauta pronto

171
Gustavo Boregio
mrs.jackson
mrs.jackson
asked in General Q&A
How to Prevent a Question Funnel to send again to the same person?

I have a funnel set up in my manychat for anyone who comments on my reels with a keyword gets a series of automations sent to them (5 questions to get the conversation going) then at the end I share a link to my website to direct them there. Problem is once people go thru this funnel once, and let’s say comment again on another post in the future I don’t want them to end up getting that exact same set of questions since I already know the answers. I would prefer to only send them the last message which is the link to my website. Is there a way to do this? So essentially they will only get message #8 in my funnel picture below when they comment again and not all the questions? Please help.  

331
Gustavo Boregio
Robbie_Vegan
Robbie_Vegan
asked in General Q&A
Agoraplus and manychat

Hey there,I'm quite surprised to see that ManyChat and Agorapulse are not compatible. Especially since Manychat promotes Agorapluse on one of its blogs. On the help page for messaging routing or conversation routing, there are suggestions that you can set another application as a secondary receiver. However, on exploring this forum, it's clear based on many comments and feedback from customer services it's not possible to have two external applications managing messages. And if you do want to, you have to set up some kind of complex integration that passes messages from ManyChat back to the other application, which sounds really cumbersome. Is there anyone who uses Agorapulse and ManyChat successfully? If we have set ManyChat as a primary routing messaging application, all the automations work perfectly and there aren't any issues, but Agorapulse direct messages stop working and you get error messages on that system.If you switch it to Agorapulse, then ManyChat breaks and all the autom

70
Robbie_Vegan
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