General Q&A

So i had a trial many chat before and created a automation. i closed the account and started a new one but now both the old and new automation is popping up and i cant delete the old one. Please help me.

Hey i am facing this issue for a couple of days.I have Pro plan My BM is verified connected my phone number successfully Please help me out with this.  

my process is as follow: I have a bunch of automation that are comment to dm, I duplicate the automation and attach it to my latest post,I have done that for the last couple of years from the app on my phone and never had an issue, but over the last couple of days as I click edit, update the automation to attach it to the new post, it gets created but doesn't go live. I have no way of bringing it live unless I use my laptop which is a giant pain as I have one reel/post going up every day and I’m currently not working so need to be managing it from my phone, any advice on whats going on? is there an update I’m unaware of? Ive refreshed permissions, logged in and out etc 

Hi! Manychat has stopped replying to people commenting on my posts with any word (no specific keyword is assigned, I have it set to any word) It no longer replies, or sends the automated DM after.  ❌ “Say Hi to New Followers” automation is not triggering ❌ Instagram Comments automations are not triggering This happens across all relevant flows that were working properly before Additional details: The Instagram account is connected and shows as connected in ManyChat I have refreshed the permissions No changes were made recently to the flows No errors are shown in the flows themselves The issue started suddenly and affects all Instagram entry points This is blocking lead collection and client communication, so it’s business-critical.Could you please check: The Instagram connection status on your side Any recent API / Meta-related issues Whether the account needs reconnection or re-authorization Happy to provide screenshots, flow names, or reconnect if needed.Thanks in adv

ive deleted all contacts from an automation to make space for the automation to continue yet the automation still wont restart.

I can't see the "User follows your account" trigger when setting up an automation. I've followed the steps the AI chatbot gave, but I still don't have the trigger.

 Hello when i try to to connect my whatsapp i receive this message “Something went wrong. Please try again or contact support.” 

working.Specifically: ❌ “Say Hi to New Followers” automation is not triggering ❌ Instagram Comments automations are not triggering This happens across all relevant flows that were working properly before Additional details: The Instagram account is connected and shows as connected in ManyChat No changes were made recently to the flows No errors are shown in the flows themselves The issue started suddenly and affects all Instagram entry points This is blocking lead collection and client communication, so it’s business-critical.Could you please check: The Instagram connection status on your side Any recent API / Meta-related issues Whether the account needs reconnection or re-authorization Happy to provide screenshots, flow names, or reconnect if needed.Thanks in advance for your help,  

Hi ManyChat Community and team,  I need escalation to a human/technical team for an Instagram Follow-to-DM trigger issue. Problem:My Instagram “Say hi to new followers” / Follow-to-DM automation is LIVE but never triggers.In the automation Activity, it stays at 0 / n/a after multiple test follows. Other Instagram automations Do work (e.g., comment triggers fire), so the channel is partially functional.  AccountIG handle: @luketencate The automation was working fine, I recently verified the IG account (Blue check)Around 12/26/2025, it stopped working. In Instagram Accounts Center → Apps and websites, I see “Manychat-IG — Expired on 12/26/25.” After multiple reconnect attempts it still shows as Expired.Troubleshooting already completed: Rebuilt the Follow-to-DM automation (deleted/recreated, republished, confirmed LIVE). Verified Instagram “Connected tools / Allow access to messages” is ON. Removed ManyChat from Meta Business Settings → Integrations → Connected apps, disconnected IG insi

Hi, for the past week and a half, the automation for Auto-DM Links From Comments for Instagram has not been working properly in two ways. One is that the automatic comment replier is only trigger about 1 in 20 times, leaving a bunch of unanswered comments. Two, it does not seem like the DM is actually sent to the majority of the people (70-80%) because when I click on that message sequence all I see is “You messages user about a comment they made on your post. See Post” but there is no actual message there. I have tried to resolve this issue by changing up by auto-replies messages and the first message in the DM sequence but neither solution has helped with these problems. Please help if you have experience this issue before. 

I have a problem connecting my Manychat account to my Instagram. Previously, my Instagram account was already connected to another Manychat account, but I wanted to switch it to a new Manychat account created with a different email address. However, I received this message: 'Musique Media FR already connected to Musique Media FR. Switch Instagram to continue with another account or request access from the owner of Musique Media FR.'

I have been using Manychat for over a year. But last month I had to delete the facebook account attached to my IG and connect it to a different facebook because of some problems I had with Meta business suite. However, now that that is done I can no longer access the manychat account for that old facebook page to fix my billing (I pay for multiple accounts) and reconnect my IG accounts to my manychat.  There is literally no way for me to fix this without someone from the manychat team helping me out because the old FB login I used to connect doesn’t exist anymore.  I love the product and I’ve spent over $500 over the past year using Manychat, someone please help me out here 

Hi, My automations are not working 90% of the time and the contacts who do not get the comment replies are marked as “Deleted conversation”. I have raised tickets and reached out to support but nothing has worked. I have followed all the necessary steps since this glitch started 2 days ago. 

Hi ManyChat team,I’m on the Essential (paid) plan (not Free). My Billing shows 557/250 active contacts, so I’m getting the “You’ve hit the limit” message. Problem: I can’t reduce the active contact count because Contacts and Live Chat are empty on my side (nothing to delete), but Billing still counts 557 active contacts.As a result, all Instagram automations stopped sending (Comment-to-DM, Auto DM/auto replies, welcome messages — nothing sends). What I tried:  Disconnected and reconnected Instagram Refresh Instagram permissions (success) Checked Display settings (not “subscribed-only”) Tested with another Instagram account (still not sending)  Request:Could you please recalculate/reset my active contact count or remove the old Instagram contacts tied to the previous connection/account so I can get back under the 250 limit without upgrading? Account: Berkin Yılmaz | Developer & Tech CreatorInstagram: @berkindevPlan: Essential I can provide screenshots showing: Billing 557/250,

If i'm managing an account for someone, how do I change the SMM name to be theirs and not show mine?

Hello, I tried to change my Instagram account name and reconnect it, but the account connection isn’t working. How can I resolve this issue?

We have an click on add activated in meta on instagram and Facebook. Separate click on add flow. But the add on instagram is not working correctly. The chat button when they click the automation don’t start. With Facebook it’s working. Thank you.  

Every time I click new follower message to enter my information To create a new follower messageit says I need to go to Instagram to activate something and it takes me to the settings page and I’m not sure what I’m supposed to be activating because it doesn’t take me directly to the right setting, I guess

About a whatsapp automation. When it's the other way around, it's easy with an external request and a webhook, but in this case, I can't find any useful trigger in ManyChat.How can I make n8n trigger an automation for whatsapp messaging?

Why does my automation with reactions on my reel not work? the box is also light coloured? 

I only have my Instagram account connected to ManyChat. My Facebook Page is linked to Instagram on Meta, so my IG posts are automatically cross-posted to Facebook.If someone comments on the Facebook version of a video that was originally posted on Instagram, will that comment trigger my Instagram comment automation in ManyChat, or does the automation only work for comments made directly on Instagram?I want to confirm if linking FB to IG (but not to ManyChat) is enough, or if Facebook comments are ignored entirely.Thanks.

Hello, I’m new to Manychat and I have been dealing with a problem for a long time. The setup of the meta business account isn’t letting me use Manychat professionally, without limitations. How do I set up meta and Manychat professionally to deliver automations to others?? What do I need to do to set up everything?

Meta are moving to a new version of recurring noticications, starting in Jan 2026, called ‘Marketing Messages’. For all pages established prior to September, you can continue to use the recurrent noticiation functionaility as normal for the time being, but for new accounts you cannot. On my new facebook page/manychat subscription, i can still send the recurring noticiation opt in request, and people can opt in as they could before, i just cannot send recurring noticiation messages.  Does anyone know whether the new ‘marketing messages’ will use the same opt ins as the current recurring noticiations use? or will it be a seperate integration all together? I dont know whether i should continue to get opt ins from users so i can contact them in January if the integration is similar… or if its not worth doing this if the opt in process/api will be different/not transferrable. If anyone, or manychat, have some clarity on this it would be greatly appreciated

https://app.manychat.com/fb3937244/dashboard this account .I did automation that, but ai step didn’t work well. next step didn’t

After many attempts many refresh - tiktok automation is still not working - and I dont know whats wrong - please help me