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General Q&A

Any questions you have about using Manychat.

  • 3,403 Topics
  • 6,977 Replies
3404 Topics
Cin
Cin
asked in General Q&A
Error in my first automation - Automation doesn't work

Hello. I´m trying to set my first automation, but when I click on the “try live” button, the followinf message pops up: Try Pro for free. Waiting for people to tap the link? Send follow-up DMs with our Pro plan. What is more, when I try to turn the automation on, there appears the symbol of prohibited and the message: “open automation so set up a trigger”, but I have aleady done it.  

321
Fabio Gaulke
S
sf3636Up-and-Comer
asked in General Q&A
How do I set up smart delay

I’m trying to hack Smart Delays and follow up with someone via Instagram DM’s. I don’t necessarily need them to reply or take action. It looks like the users are going through the delays but for some reason they’re not being pushed into the next action which is another DM. Any thoughts on another way to accomplish this or how to fix?  

1733
Elena elf
Elena elf
Elena elfUp-and-Comer
asked in General Q&A
smart delay is bot working

The automation is not working correct. my automation consist of 5 smart delays (so during five days follower have to receive massage in instagram direct). but on the third day followers stop receiving massages . so smart delay just not working. And it is happening everytime, even if i update my automation. what is the problem?

80
Elena elf
masterai
masterai
asked in General Q&A
Working with Audios

Is there any logic to distinguish audio from simple text msg?I want to make some deep automation to convert the audio to tex and use ai to answer it… Is manychat right place to make that kind of stuff?

60
masterai
pablonight
pablonight
asked in General Q&A
No tengo la opción de anuncios en instagram

Ya tengo la versión pro de manychat, pero no me aparece para pautar la versión pro de anuncios de instagram saben como lo soluciono? ya instale desinstale, verifique permisos y demas, porque este error y necesito prender pauta pronto

181
Gustavo Boregio
mrs.jackson
mrs.jackson
asked in General Q&A
How to Prevent a Question Funnel to send again to the same person?

I have a funnel set up in my manychat for anyone who comments on my reels with a keyword gets a series of automations sent to them (5 questions to get the conversation going) then at the end I share a link to my website to direct them there. Problem is once people go thru this funnel once, and let’s say comment again on another post in the future I don’t want them to end up getting that exact same set of questions since I already know the answers. I would prefer to only send them the last message which is the link to my website. Is there a way to do this? So essentially they will only get message #8 in my funnel picture below when they comment again and not all the questions? Please help.  

361
Gustavo Boregio
Robbie_Vegan
Robbie_Vegan
asked in General Q&A
Agoraplus and manychat

Hey there,I'm quite surprised to see that ManyChat and Agorapulse are not compatible. Especially since Manychat promotes Agorapluse on one of its blogs. On the help page for messaging routing or conversation routing, there are suggestions that you can set another application as a secondary receiver. However, on exploring this forum, it's clear based on many comments and feedback from customer services it's not possible to have two external applications managing messages. And if you do want to, you have to set up some kind of complex integration that passes messages from ManyChat back to the other application, which sounds really cumbersome. Is there anyone who uses Agorapulse and ManyChat successfully? If we have set ManyChat as a primary routing messaging application, all the automations work perfectly and there aren't any issues, but Agorapulse direct messages stop working and you get error messages on that system.If you switch it to Agorapulse, then ManyChat breaks and all the autom

80
Robbie_Vegan
S
silicudaChat Surfer
posted in General Q&A
HIRING: Facebook Ads & Manychat EXPERT - Fix Conversion Not Tracking

I need an expert to resolve an issue with my ManyChat and Facebook Ads integration. Everything is connected—dataset to ManyChat, conversion tracking with ID & API key for Facebook Ads, and a custom action tag set to fire events when someone engages on messenger.However, the events aren't firing. I'm running LEAD objective ads using Facebook's default template, where ManyChat takes over after users answer initial questions and triggers a flow based on comments.This worked before my page got suspended. Since reinstating it, I refreshed permissions and settings, but it's still not working. I need help to fix this so conversions track properly in Facebook Ads. 

430
S
S
silicudaChat Surfer
asked in General Q&A
"Per On-Facebook Leads" conversion stopped working after Page change / reconnect

I accidentally disconnected my Facebook page (let's call it "manychat page") in ManyChat, replaced it with another, and then quickly reconnected it. I ensured my Data Source is set to "Messenger" and followed the tutorial. Now, Facebook ads aren’t tracking conversions, despite the pixel being connected and Page Permissions refreshed.

242
S
Boris
BorisUp-and-Comer
asked in General Q&A
Receiver configuration problem

Hello to the whole community!I had a problem with the connections in Manychat, so I reset everything and refreshed the connections.Everything looks fine, however, I can't configure the Instagram receiver, Manychat isn't displayed, yet it's present and activated in connected apps and professional integrations.Also, before I had “Manychat-IG” and also “Manychat app Instagram”.As the Manychat app is indeed connected and active, it no longer appears.Does anyone have a solution or a clue ? 

120
Boris
UniqueInfluence
UniqueInfluence
asked in General Q&A
Automation When User Comments Specific Word on Post

Hi!  I have been using automation to send links to my Instagram and Facebook followers for many months now and love it.  In the post I tell them to comment a specific word and if they do then the automation sends them the link to purchase.  It has been working perfectly but I have recently come upon a new article from Meta (https://www.facebook.com/business/help/259911614709806) that sounds like they are now saying it is “comment baiting”.  Comment baiting: Asking people to comment with specific answers (words, numbers, phrases or emojis). My question is, does this apply to our automated messages and will this change things for this feature moving forward?  I’m not really baiting them it’s just an easy way for them to get the link right to their inbox automatically if they want it. I don’t want to use the automation if it’s going to get my account suspended or action taken against me in any way.Thank you!

801
Gustavo Boregio
rodrigo_silvano
rodrigo_silvanoManychat Community Moderator
asked in General Q&A
How to set "time" instead date/time

Hello!I’m building a flow for my audience to talk with chatGPT but I only want them to be able to ask 2 questions per 24 hours. Up to this point the flow is set up, my issue is that I can only set up date/time and not only time. My goal is for when the user tries to ask a question that 24 hour window I can reply within that timeframe. Is someone able to help me with this? 

822
rodrigo_silvano
Rosinka
Rosinka
asked in General Q&A
After paying for a subscription, the bot does not open

Hello! Help, please🙏🏻 I have an automation “Monthly subscription”, after a month a person receives a payment notification, the condition switches to “no payment”, then after payment it should turn on again and give access for the new month. Something has stopped and the bot does not open new access after payment, please tell me how to fix itThanks in advance!  

140
Rosinka
Sylvain
Sylvain
asked in General Q&A
Problem automation

Hi, I'm having an issue with a client where the automations are not working.In the triggers, they can't select any content, which means that ManyChat isn't able to detect their Instagram content.We've tried a lot of things:- Connecting the Instagram account to Facebook- Refreshing permissions- Triggering through private messages, but that didn't work eitherWe also tried with a different Instagram account, and ManyChat was able to recognize the content, so the automations worked perfectly.I have no idea where the problem could be coming from, so I asked them to contact customer support.If you've seen this with any of your clients, feel free to share your solutions.Thank youSylvain 

180
Sylvain
Stephpolished
StephpolishedUp-and-Comer
asked in General Q&A
follow up DM after initial message

I already posted a video last night for an email type giveaway. I created the automation where they comment a word and I send them the link to enter their email to their DM. the email link stopped working for about an hour last night due to the number of responses and I’d like to send a follow up DM to everyone who has commented with the link again in case they had trouble. is it possible to add this to my flow that’s already been published and the follow up will be sent to everyone and not just new entries? thanks!

12111
Fabio Gaulke
Rp1996
Rp1996
posted in General Q&A
BOOK NOW BUTTON PROBLEM - HELP!

HOW DO I GET RID OF THE BOOK NOW BUTTON INSIDE OF FACEBOOK MESSENGER ON MOBILE? JUST SET UP A NEW ACCOUNT AND IT WILLNOT GO AWAY. ALL MY PRE-BUILT SELECTIONS ARE NOT SHOWING UP ONLY BOOK NOW. COPIED FLOW FROM ANOTHER PAGE THAT DOES NOT HAVE THIS ISSUE. ALL SETTING ON BOTH PAGES ARE THE SAME. PLEASE HELP!

1055
MoJako
qltjanbert
qltjanbertChannel Explorer
asked in General Q&A
Gallery cards (Expand Subtitle)

Hey guys, I wanted to ask if it’s possible for the gallery cards to expand or modal like to show more of the subtitle. This would be useful for product marketing, as it helps clients learn more about the products. If we only use a button like 'View Product,' it might disrupt the conversation, forcing clients to backtrack and read again.  Thanks...

191
Gustavo Boregio
adrchen
adrchenUp-and-Comer
asked in General Q&A
Current time based greeting (condition) not working

I’m trying to make time based greetings, but for some reason they aren’t triggering. Don’t see where could be the error in the logic? I know that Sunday is missing in the screenshot. 

671
Gustavo Boregio
Maveric1289
Maveric1289Up-and-Comer
asked in General Q&A
Help Needed with Folio Number Assignment in ManyChat

Hi everyone,I'm currently working on an automation in ManyChat to handle labor complaints, and I need some assistance with setting up a unique folio number system. Here’s what I’m trying to achieve:Initial Setup: I want to start the folio number at 1000. Incrementing Folio Number: Each time a user submits a complaint, I want the folio number to increment by 1 and return this folio number to the people sent the complain.If anyone has experience with this or can guide me through the exact steps to set this up, I would greatly appreciate your help!Thank you!

333
Maveric1289
TatarDog
TatarDog
posted in General Q&A
Can I make use of the contact database?

Hi!I have a question regarding my contacts, of which I now have over 14,000. I use Manychat to send messages and collect email leads.Someone comments under a reel, they get a message with an invitation and then they are redirected to the mailing list + IG and FB channels.Previously, we also obtained consent to send messages outside the 24-hour window, but each subsequent message reached only 50%, and that percentage decreased over time.Is there any point in keeping all these contacts to whom I can't send messages anyway, and as a result, paying for a much higher subscription?thank you  

381
Fabio Gaulke
JesusDeLaCruz
JesusDeLaCruz
asked in General Q&A
ManyChat Account Hacked

Hi, my Facebook account, where I have my ManyChat connected, was just hacked. Does anyone know how I can disconnect the account or contact ManyChat support?

351
Gustavo Boregio
D
DharmikUp-and-Comer
posted in General Q&A
Instagram to WhatsApp redirection not working for iOS

Hello guys! I’m using a Reel comment to DM automation feature of Manychat. I use this funnel to redirect my leads to WhatsApp and continue with the conversation.I’ve noticed lately that people who are using iOS are not redirected to WhatsApp.Since the link is opened in instagram’s browser, it asks the users to download the app instead.Any idea how do we go about handling this issue? This is causing lot of drop-offs for me :(

3725
Fabio Gaulke
S
silicudaChat Surfer
asked in General Q&A
What is the Facebook: Get Updates opt in button Automation in Sequence?

I am wondering, when I create an automation flow.  What is the ACTION that is the same as someone pressing GET UPDATES they subscribe to my bot? Thanks!

473
Gustavo Boregio
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
Multiple Flows Linked to One Live?

Can you have multiple flows linked to one live?I.e. tell them different words to comment and based on what they comment they’ll get sent through a different automation? From my experience it was only firing once with the first word

231
Fabio Gaulke
pasakornc
pasakornc
asked in General Q&A
Pause automation when answering from external apps ?

Hi, I encounter the automation keep answering while a live agent (which answering on mobile app, facebook business suit) are talking to a customer. Is there any possible way to pause an automation while live agent is talking to a customer on an external app ? Thank you!

391
Fabio Gaulke
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