Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 3,853 Topics
  • 8,098 Replies
3854 Topics
asgerlaursen
asgerlaursenUp-and-Comer
asked in General Q&A
Sequnces not working

Hello Fellow ManyChattersI am trying to set up a sequence for my coaching clients.After a session they subscribe to the next sequence in their 12 week program.I want my bot to give them inspiration through out the day (2-3 messages a day) I have created an automation with a few added smart delays - so it is all in one automation pr. day.The client subscribes to a Messenger List and to the sequence - and all looks good - I think.But nothing happens - that is - no message is sent to the client at least.I can see in the chat with the client that the sequence is running, and the smart delay is triggered  - but no messages are coming through.Any ideas, hits or input - maybe I am missing something the is preventing the messages to come through?  Thank you dearly for your answers Asger

1115
Joren Wouters
Courtney Grandi
Courtney GrandiUp-and-Comer
asked in General Q&A
Manychat lingo for New Users

I have read the entire Manychat Commumity intro with a great description of the ins and outs of ManyChat.  I don't understand most of the lingo.   Is there anyone who could help me decode the language being used?  4 days ago my auto-reply was set up and worked once.  Now, nothing.  I feel in over my head...BIG time.  lol.  please help 

183
Gustavo Boregio
Gabrieloliviera
Gabrieloliviera
asked in General Q&A
Inscrição instagram, como inscrever contatos de outros países?

Estou tentando criar uma sequência em que o lead se inscreve no evento pelo Instagram e em seguida recebe a confirmação via whatsapp, porém não estou conseguindo captar leads que tenha números estrangeiros.

131
Gustavo Boregio
Apurva
Apurva
asked in General Q&A
Manychat Wallet Balance check

How can I set up a wallet balance check on my ManyChat account?I do not want to set up auto-fill wallet since Indian Card policies create a problem and then the card gets blocked.Looking to set up this with an API Call or Email notifications, etc.Any ideas?

281
Gustavo Boregio
Rii
Rii
asked in General Q&A
Marketing Automation - 509/2500 contacts used

Hi everyone, I noticed that my Marketing Automation plan shows 509/2500 contacts used, but I don’t actually have that many clients actively engaging with my bot. I suspect it’s counting all dialogs, including those that don’t involve the bot directly. Is there a way to adjust the settings so that ManyChat only tracks or counts conversations where the bot is actively interacting with users? My goal is to avoid unnecessary contact usage for manual or non-bot conversations. Any tips or solutions would be greatly appreciated! Thanks in advance for your help!

221
Gustavo Boregio
A
anbtbUp-and-Comer
posted in General Q&A
Card URL Shortener is not disabled in WhatsApp bot

Good afternoon. Help please, manychat in my WhatsApp bots always shortens links, although in the settings it is forbidden. 

341
Gustavo Boregio
aa9880
aa9880
asked in General Q&A
Manychat not sending DM

Hello, I have an automation set up the same way I set up a prior automation that had no issues. But now this new one isn’t working.It’s set up to send a DM once someone comments with the trigger word. The first DM prompts them to reply to the DM, then the second message sends them the link.I’ve tried two separate automations and both are getting stuck - it only sends the first DM but not the second once they reply.I did this same automation last month and now it’s not working. Any ideas?

671
Gustavo Boregio
yonatan.langer
yonatan.langerUp-and-Comer
asked in General Q&A
Automation sent message but doesnt get delivered

Hello, I have a Facebook add, connected via Make.com to ManyChat. And there an Automation is supposed send a Whatsapp message to the Leads after a tag was applied (which happens through make.com).The automation shows that it ran 3 times, for the three leads that I tested. I tested the first message to be a template or regular whatsapp message. But in both cases the receipient didnt receive the message. But in ManyChat it shows as sent.What can be the reason?Yonatan

1061
Gustavo Boregio
kaleem
kaleem
asked in General Q&A
not able to automate

I am using many chat from last 30 days not i am trying to automate my instagram comment automation. Now its asking for me to upgrade to pro. I have also cleared all my contacts please help. 

191
Gustavo Boregio
thetha
thetha
asked in General Q&A
How to Auto Reply to Coments on Real and Post on Instagram

Hello every one,i cannot find a feature: Ai reply on comment oder post on instagram! Is this blocked by meta?

90
thetha
Daniel Mendoza
Daniel MendozaUp-and-Comer
posted in General Q&A
Greatings

Hello I am in charge of communication in an online store and I am interested in being able to offer the best possible service to customers when they contact us. Manychat has been an important tool for us and we hope to continue taking advantage of it by bringing AI-assisted bots into service soon. I am at your service. greetings

60
Daniel Mendoza
Jay English
Jay English
asked in General Q&A
Multiple ads....triggering the same automation :( need help

How can I get my manychat to respond differently on instagram when people click the ad. I have trigger words setup in the event that they send a dm. However in most cases they just click “learn more” and it sends a standard message to me, which trigger manyhcat to sent a certain automation. How do I get manychat to know...this is for a retreat vs this is for a session or certification etc. . Otherwise they all get the same message. 

230
Jay English
oneforall
oneforallUp-and-Comer
asked in General Q&A
impossible to connect messenger to manychat

Dear all, despite I can use and link correctly manychat to my instagram account, it seems I cannot do the same with my FB messenger as I need to use the automation on both.When I go on settings and then I need to select my page which is OneforallOrbassano, but as you can see in the image the button to connect is grey and say only FBPAGE ADMIN che get access.. I’m confused...I’m already a FB admin.Can anyone help me please?Thank you  

382
oneforall
cenz5209
cenz5209Up-and-Comer
posted in General Q&A
Asking followers to comment or send a dm which trigger works better for you on Instagram?

For a long time I’ve been asking people to comment a keyword as a call-to-action to get my freebie.But now, it feels like comments don’t really help boost a post’s reach anymore on Instagram.I’m thinking of changing my CTA to ask people to send me a DM to get my freebie instead.Do you think this would get better open rates and click-through rates? Has anyone tested this?    

981
Fabio Gaulke
JosMartinez
JosMartinezUp-and-Comer
asked in General Q&A
The Smart Delay isn't sending after 23 hours.

HI all. I’m new here and I’m so happy to set up many chat automations. I’m pushing myself to figure out all after the initial trigger. I set up a lead magnet (also on a FB ad). The first trigger is working and people are getting their first message. Then I want to send them an upsell after 23 hours. It’s the photo of me pointing in the middle. This one is not going out and also all else after it. Where can I fix this? Thank you. 

643
rodrigo_silvano
Vidimi
Vidimi
asked in General Q&A
Limit activities

Hello! I created a campaign and as a result of it I reached the limit of free contacts. I clear the useless contacts (250+) and now have around 730 but still my Free account is restricted. What can I do to continue using the free plan? 

441
Fabio Gaulke
mutherstudio
mutherstudio
posted in General Q&A
My automation is not live

Hi, can please somebody help here. I have a simple automation which isnt live even though I set it live. But when I go in the automation up on the left it shows that I can not switch it on. What kind of error is that?  

351
rodrigo_silvano
V
vinipetroli
asked in General Q&A
end trial and start pro

How do i force to end trial and start pro? I need to use api with no limits, i have already set my card info and tried to charge, but it dont seen to actual charge on my card and ends my trial and start pro account.  

411
rodrigo_silvano
Juan
JuanUp-and-Comer
asked in General Q&A
ManyChat Not Updating User Fields via External HTTP Requests

Hello Community,I'm experiencing an issue where ManyChat suddenly stopped updating user fields from responses to external HTTP requests. Here are the details:Issue: ManyChat is not saving the response value in the user field. Setup: Trigger: Keyword "tester" HTTP Request: Sends to a PHP script and receives a JSON response JSON Response Example: {"responseMessage": "Hello Juan, I'm here to help. Could you please provide more details about your query?"} JSONPath: $.responseMessage User Field: Chatgpt output Despite this setup working previously, it now returns an error: Response is null.Steps I've taken:Verified the server and response format. Tested with simplified static responses. Confirmed correct JSONPath usage.Has anyone else encountered this issue or have any suggestions for troubleshooting?Thank you!

2425
Gustavo Boregio
Kitipong
KitipongUp-and-Comer
asked in General Q&A
Facebook Ads menu and Facebook custom audience function disappear!

What happened to the Facebook Ads function and the ability to create Custom Audiences from ManyChat? Did ManyChat remove this feature, and if so, why? Does anyone have any information about this?

251
rodrigo_silvano
espanol_kichigina
espanol_kichigina
asked in General Q&A
Is it true that due to instagram updates from 1 Jan 2025 you can't write a code word or leave a call to action?

 Tell me colleagues, who knows how these innovations work in 2025? In my environment there was some panic in connection with this innovation and even one blogger was banned by Instagram for calling to leave a code word and get a bonus. And how to use Manychat now? Díganme colegas, ¿quién sabe cómo funcionarán estas innovaciones en 2025? En mi entorno hay cierto pánico en relación con esta innovación e incluso un blogger fue baneado por Instagram por llamar para dejar una palabra clave para conseguir un bono. ¿Y cómo utilizar Manychat ahora?

1521
Gustavo Boregio
LoriA
LoriA
asked in General Q&A
URLs not working in flow

Hello,I created a new basic flow. I added my URL to the button. However, the URL is coming back as page not found. I checked the URL on my browser, and it’s working just fine. So I changed the URL to a page on my website. Again, I’m getting the same error page. And once again, I checked this link in my browser and it’s working just fine. I’m not sure why it’s not working within ManyChat. Any ideas that may help would be appreciated

521
rodrigo_silvano
succulentsandsunshine
succulentsandsunshine
asked in General Q&A
Similar Keywords Causing Problems

I'm doing a series of tips on my Instagram account and set up automations for them. However, tip1 is triggering for every comment. For example... If someone comments tip14 they get the message for tip1 instead. Adding in exclusions for all of these (over 100) would be a nightmare because 16 would trigger instead of 163 or 169.  I'd there a way to make the comments an exact match instead of a partial match? 

231
Gustavo Boregio
AmirRomanov
AmirRomanov
asked in General Q&A
Can you create a gallery in Manychat from JSON structure

Hi there,Can I create a gallery of cards in manychat from a JSON data? Can you create dynamic UI elements from JSON?Thanks,Amir

381
Gustavo Boregio
Unseen
Unseen
asked in General Q&A
Effect of ManyChat Actions on Instagram Engagement

I understand that Instagram's native scheduler can sometimes reduce engagement on Reels. I’m curious whether ManyChat's actions—such as AI messaging in DMs, auto-DM links triggered by comments, and scheduled posts/Reels through the API—are treated similarly by Instagram's algorithm. Could these actions as a whole impact organic engagement or visibility for accounts? If so, what steps can we take to minimize potential negative effects?

861
rodrigo_silvano
Community Terms & ConditionsCookie settings