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General Q&A

Any questions you have about using Manychat.

3,049 Topics
6,083 Replies

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3050 Topics

How to block a contact (as an action), if client's message includes specific words?

Example:“Can you meet at x location?”“No”[Block contact]“Can you meet at x location?”“Yes”[Continue automation]

1141

5 months ago

Dipti

posted in General Q&A

Seeking advice on how to covert contacts to customers

I have manychat paid subscription account.I started manychat account 4 months ago, linked with my Instagram account where I have more than 8000 followers.Now I have 7000+ contacts in Manychat.I am a content creator, I create content to sell my program and products.I need a detailed different steps to convert sales.Give me some strategies which I should follow and make some sales. So far I have created some automations myself but no success with Sales. I am happy to have a consultant you can assist me setup of workflows.

How can I send the first message to a WhatsApp contact through ManyChat?

I have a question that I can't figure out. I need to send the first message to a lead via WhatsApp.I've tried several options, but they all require the lead to interact first or open the conversation chat. Do you know how I can make the first contact with a lead from Manychat?

851

5 months ago

nevvolUp-and-Comer

asked in General Q&A

How can I use a custom html code for my email?

Hello,I’m trying to add a custom html to my email as the html builder on Manychat is pretty basic. Is there a way to achieve that?

221

5 months ago

IbrahimUp-and-Comer

asked in General Q&A

Remove my WhatsApp business number from many chat record

i am facing issues with manychat and whatsApp integration. After adding new num to manychat, whatsApp isn't sending me verification code so I am unable to register my new business whtsap number. Additionally, I deleted my old num whatsapp acc for manychat, after integration with manychat whatsApp is now not sending me verification code...In short, after using num on manychat I'm unable to create whatsApp account on that num.. looking forward to your help.

How to send WhatsApp messages via APIs

I need some help to send customer notifications via API. I am receiving a notification from an external service everytime our customers get paid. I would like to send customers a WhatsApp notification about payments they received, incl. the amount. I have done this succesfully with https://api.manychat.com/fb/sending/sendContent for Instagram notifications, but I can’t seem to make it work for WhatsApp notifications. I also tried to solve this with templates, but I can’t trigger templates from external APIs.Does anyone know how to send a custom message to a WhatsApp contact via API?

why is basic automation different then the training video. I click basic it goes to setup.

5 months ago

FacelessUp-and-Comer

asked in General Q&A

failed to publish automation

hello. I have tried for days now to publish automation on comments. When I try to hit publish, the error: Failed to publish the automation, comes up. And my older automations only send the default message when someone is commenting. I have the pro version. Does anybody know how to fix it? Or do you have the same problem?

ThyabUp-and-Comer

hey everyone , i just signup and setting my account with many chat for chat bot mainly, but i am facing the problem , they told me to delete your existing number that i did then i create an automation but i am wondering how do i create catalogue on WhatsApp , because no i am not able to login WhatsApp on mobile app? how do i handle this i want to create catalogue to close on whatstapp i dont want to go on my website , what's your suggestion ? (i didn't buy the plan till yet ) looking forward for a valid response from the community . thanks

my links are not working

Hello everyone. So I’m not sure what is happening. My home page doesn’t even looks the same and when I set up an animation and ppl are commenting the words.. they are no longer receiving the links. I changed nothing and one day my whole acct was different. Plz help

220

5 months ago

leveleingupwithcourtney

asked in General Q&A

Tap responses not working

Hi - my automation isn’t working correctly & I cannot figure out why. It’s a response with 2 button options to click & the response is sending but not the button options. Any ideas on why this would happen? I copied this exact flow from my other account & everything works perfectly over there.

SuleUp-and-Comer

Hi, I would like to find out:1. How do I add a picture to my profile?2. Can I still use my business whatsapp on my phone?3. How do I see the people that message profile pictures? 🤔

5 months ago

YourMindsetAuntie

asked in General Q&A

Collaborator Error for Automations - but I'm the ORIGINAL Poster

Hello,I’ve successfully used ManyChat DM automations on Instagram posts and reels before. However, it’s recently begun stating that ALL of my posts are collaborator posts - therefore disabling the automation/keyword trigger. I am the ORIGINAL post person (poster/post maker?) of any posts on my page.Why is it saying that I’m a collaborator and how do I fix this?I’ve already verified that my IG account is a business account and refreshed the connection to IG multiple times.Has anyone been able to resolve this issue?Thank you,AC

Auto Reply to Group posts on Facebook

Manychat works great on our Facebook page replying to people and sending private messages. However, we have some very large groups, which we are the admins, and we want to share the post in those groups. When we do, the Manychat system breaks and doesn’t respond to any of the comments.Am I doing something wrong? Or is this just not possible to do?

First visity in Instagram

How can I collect the data of the first visit using manychat ?

5 months ago

abbylim1234

asked in General Q&A

Unable to Create New Paid Messages Due to Deprecated Ads API Version

Hello. I have encountering an issue with ManyChat's paid message feature where I'm not able to create new content due to an API update requirement. How do I fixed this?

260

5 months ago

bailabombaUp-and-Comer

asked in General Q&A

Instagram Stories not Syncing

Hi everyone! Brand new here. I just set up my ManyChat a couple of days ago and I have noticed that while my posts show up as available to set up campaigns with, my stories do not. Even when I go to manually create a new campaign with “Instagram Story Reply,” I get the message “You don’t have any Stories available. I have connected both my Instagram and Facebook accounts.

655

5 months ago

VicUp-and-Comer

asked in General Q&A

How often can I send a broadcast?

How often can I send a broadcast? My question is for the daily challenges I need to send broadcasts at different times, at 24 hours, then at 8 am and so on. Is this possible? Thank you very much!

171

5 months ago

7ven graphsUp-and-Comer

asked in General Q&A

Website error

I have my automation set up to respond to DMs on IG with a short thank you and link to my website, whenever you opt for the website link via DM this message appears “This site’s security certificate is not trusted”, why is this happening and how do I solve this problem please advise?!?

Generic Default Reply

What does this mean?This is a default reply. please change it by editing the flow "Generic Default Reply"

791

5 months ago

CharmaineUp-and-Comer

asked in General Q&A

manychat blocking all messages from senders

When i respond with a trigger word i get a message. I click the link but continuously get ManyChat server not safe. Can anyone help me here. I’ve turned of my phone, updated everything and cleared cache. This is really stopping me from getting on and no one can tell me why when I never had a problem UNTIL I started using manychat myself!

566

5 months ago

wedobrowsUp-and-Comer

asked in General Q&A

I'm receiving 'no message received' from followers

Many followers are complaining they are not receiving my automations but they are in the string and i have refreshed permissions. Why are they not seeing them?

Newbie - Cant get IG automation to work

Hi, Im a newbie and I cant seem to get my automation to work.I have reconnected FB and IG - I have check my FB and IG are linked.Here is the automation, any advice or help greatly received . Thank you

virtual assistant log in

My virtual assistant (a human) is trying to login to my account via Instagram. It sends her an error message (see attached). When she tries to connect via meta business suite, it sends me a request, and prompts me to log in. I log in and nothing has changed.

Verification of the email by system

The system is asking me to verify my email address before to complete an automated message. It's saying they will send an email with a link to complete the verification but I've never received it. I checked my spam too but nothing is there. Do you know how I can solve this?

581

5 months ago

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