General Q&A

Hey everyone! Im kinda new to manychat, so it can be very simple for someone.when i try to save any user input using any custom input. 

Hello. Trying to implement event reminder. Following this tutorial: https://manychat.com/blog/how-to-use-one-time-notifications-for-facebook-messenger/  But i cannot find “OTNR” message block. My plan is PRO. Is it still available?Thank you.

It seems we have a previously linked ManyChat account to our Facebook Page that we no longer have access to. Due to this the Facebook Ads Manager is not recognizing the new ManyChat account despite the ManyChat account being logged in & the ads trigger being active and running.How can we fix this?

Hi there!  We had a post go viral and the item we were linking up sold out, so a lot of people go the link when it was sold out.  It’s now back in stock, is there a way to message the people who commented on the reel with an updated link without reposting the reel? Thank you!!

I've been using ManyChat for a month, and I've experienced way too many DM errors.So I was planning to cancel my subscription, but I just saw that I was charged today.I would appreciate it if you could issue a refund.

I needed to understand if there’s an API that can be called to trigger a particular live agent for live-chat feature? 

Hi, I'm building a funnel to sell a fitness ebook and thinking if it would be a good idea to sell the book within the flow ( in DM ) uing the buy button instead of sending them to a sales page. Is it compliant with meta policy? Any other suggestions?

Minha Automação funciona em algumas postagens. Estou usando a mesma palavra chave e não estou entrando. As mensagens antigas estão entrando normalmente.Segunda é meu lançamento e estou respondendo o lead manualmente. Socorrooooo!!

What steps exactly need to be taken to forward a chat with Manychat via WhatsApp directly to WhatsApp and continue it there via direct chat? Does the same number have to be set up on a smartphone using WhatsApp Business? Is this even possible with the same number (MANYCHAT & WhatsApp on a smartphone with the same mobile number???)

Hello!I’ve been trying for months to do a video broadcast, but had no luck with it. I’ve edited the video both in CapCut and Premiere, and I’ve followed all the size guidelines (270 x 480).The file I’m using is encoded with H.264, downloaded at the Lowest Rate, in MP4 format, and I’ve made sure to follow all the specifications provided. However, no matter how many times I’ve tried, I still can’t get it to upload — it always says “File Media Not Supported”. Could you please help me figure out what might be causing this issue? Thank you in advance.

Why has this turned up in my automations? i never created it 

Hello everyone, im trying to figure out out to batch incoming messages in manychat to send multiple messages from user to n8n as one message. ive tried a few different ways but turned out unsuccessful, any advice?

Is there anyway you can leverage many chat to automate follow up responses when people don’t answer the original DM? 

I have an automation that’s live. The automation collects people’s email addresses. I want to add a step to the automation where the email addresses get passed on to my klaviyo account (I’ve already successfully set up the klaviyo-manychat integration). But I don’t see anywhere to add a step. Can this only be done before an automation is live? Everything I read says you should be able to add a step to a live integration, so I don’t understand why Manychat is not displaying the option for me to add a step. 

Hi this is from the Unsubscribe from Bot automation on whatsapp. 1) is it possible to have quick replies on whatsapp???2) why START is not showed in the chat on whatsapp? if user doesn't no will never reply START3) is it possibile to add more quick reply? for what make sense?4) what means "if contact hasn’t engaged"?5) what next step can be chosen? What make sense?   

Anybody else keep getting DM’s from people that they aren’t seeing your message on their end even though you can see on your end???  I thought it was maybe because the person doesn’t follow me but I’m seeing it for people who follow me and people that don’t!  What’s the deal?

Hello!I wanted to help me fix my Facebook automatation comment to dm. I already use it on my instagram and when i try to connect my facebook the automatation works but the automatation on my instagram it sends only the first message and when they click the button i have, the second message doesn’t get sent.I triwd to make a new manychat account and connect that to my facebook but it also breaks my instagram automatation.

 Já é a quinta conta que ocorre esse bug, não há nada de errado na minha BM, nenhuma sinalização ou punição.O suporte não resolve o problema, estou pensando seriamente em migrar para outro BSP. Não posso depender dessas inconsistencias do manychat para fazer meu trabalho...

As ações acima foram disparadas com o modelo Utilitário, mas não estão sendo entregues por nada, tentamos dar um time, para ver se ia mas não tivemos sucesso, trocamos o modelo, também não tivemos sucesso.

Is there a way to auto respond to existing dms in my request inbox by keyword? I have a bunch of dms in my inbox with a keyword that I want to reply to with the same message containing the same link, how do I do this with many chat?

I have only worked with Manychat for a week and I have a newb and frustrating problem.  Manychat has lost two updated versions of a flow I am working one, is there a way to recover?

I want to create an SMS chatbot for a client’s business with the following flow:Person messages number AI responds with “How can I help? 1. X 2. Y 3. Z” Person replies ‘1’ AI replies with an specific message for number 1It’s not very clear to me wether Manychat can be used for this example or not. 

“Message is failed to send, please contact Manychat Support” I get this message when using the live chat for instagram. Whatsapp works though. None of my IG automations work, not even the menu.