General Q&A

I need to figure out how to deactivate auto-replies within Instagram for verified accounts. I feel like it makes people not want to reach back out to me.

Boa Noite, não estou conseguindo configurar o Manychat ao Instagram , já entrei em contato com a Meta e eles disseram que não há nada por lá que impeça que eu consiga fazer a conexão, que era para ver com a plataforma do Manychat. Como posso resolver? Tem algum local que me ajudem , por favor? Grata.  

I have done it all and have submitted 2 tickets now with no response or resolution. EVERYTHING is correct on my side it is the old API and it is on Manychat side but I can’t get any help so I’m paying for this service but can't use it! How do you go about getting a real person to help you with issues? I’m at a loss….and for context I have a CRM that has no issues with connecting and integrating, both are in my integrations but one works and the other doesn’t. It’s Manychat! Any and all suggestions to get this resolved would be greatly appreciated.

Hello everyone!I just created my first automation and immediately ran into a problem. The automation and the trigger work correctly, and the user receives a calendar entry as a download, which is generated in the background via a link/URL using “AddsCal”.However, after clicking the link, the in-app browser opens but the download does not start — the page remains white (see screenshot).If I open the page in the external browser via the three dots in the top right corner, the calendar entry loads successfully.Has anyone tried something similar or experienced the same issue? Thanks in advance for any suggestions or solutions!Regards from Vienna!Pat 

We went to integrate the WhatsApp business shopping cart, two hour flows. How can we do it using Manychat?

Buongiornoè fattibile collegare l’automazione di many chat con google calendario affinché mandi in automatico ai clienti i promemoria degli appuntamenti su whatsapp?Ho provato un’altro sito in cui basta creare l’evento su google calendario inserendo il numero di telefono e tot ore prima manda il promemoria in automatico al cliente su whatsapp; è possibile anche qui? Sto provando a fare dall'automazione i vari messaggi, ma poi non trovo il modo di collegare il tutto con l’account google Grazie

I always get this error to save an automation. can someone assist?

Hi, I have been trying to create an automation to send direct link when someone comments on posts but its not working

Hey there - I was trying to set up an automation for a Facebook I created asking people to comment a specific word to receive a reply to their comment and message from the page. When I launched it, nothing was working.Am I wrong to think this is possible to do? Does it not like that it originated as a dark ad and not a social post first? Is the way around this posting to the page? Any way to create a dark post just so I can tie the two together?

Hi everyone,I’m noticing something odd with the Instagram "Say hi to new followers" Flow and I’m wondering if this is expected or if it can be improved.Whenever a new follower gets the Welcome Message and clicks the link inside the flow, Instagram shows a long white “redirecting” page with the ManyChat domain before the actual URL opens.This delay feels unnecessary, because normal redirects on the web don’t show a visible intermediate page like this.Is there a reason this Flow forces this visible redirect layer, and can it be disabled or optimized?A direct, clean redirect would dramatically improve the user experience.Thanks!  

Is it possible to connect the same WhatsApp Business number to more than one account? 

I have three Instagram accounts from different companies registered on my ManyChat, each with specific automation. I noticed that there is automation from Instagram account X running on account Y. How can I prevent this from happening?

Hi, My Manychats account keeps coming up with the error ‘to connect to your instagram you must link your facebook’My instagram is linked to my facebook, but for some reason it is not letting me connect many chats to it. It allows me to connect manychats to facebook though – super confusing…I’ve spoken to the Bot, but it is useless. I believe it could be the fact that the last Social Media team has connect to many chats in the past, but never actually used it. So its may be already linked to a manychats account.Any help would be greatly appreciated. Thanks,Harry

I am encountering the error message 'Something went wrong with your card. Please check your bank payment history or try again using another card' while making a payment and am unable to renew. Does anyone have a solution for this issue?

Hi community,New user here 😀It’s been the second day I am still trying to integrate manychat, whatsapp and google sheets.probably the problem is super easy for you gents, but anyway. I have now built event a one block flow, just to see some data being populated in Google sheets … but still no luck.I have attached the flow and actions configuration. Really, where is the problem?Thank you very much,Cip  

I logged into my business Instagram page just fine via MC and can see all my posts etc, even after refreshing permissions it sees my accounts in Meta, but none of my live automations go through, I’ve tried different DM automations and ‘comment’ ones as well. I’ve tried following step by step looking inside of Meta / Facebook settings but it seems like a lot of the instructions are out dated or I’m having trouble finding the right areas inside of Meta as to how to link ManyChat to the page properly, I think that may be the issue. Any help would be much appreciated here.

Hi, I'm trying to set up automated public replies to Instagram comments (not DMs). My automation triggers correctly (runs are counted), but no replies appear under the posts. I've tested with different accounts, reconnected Instagram, and checked all permissions. Can you help me figure out why public comment replies aren't posting? Is there something specific I need to enable or configure? Thanks!

User: “Hi, I need to know the cost for this product?”ManyChat: “Hi! Glad to have you here… (Flow starts)”I need help.I want to capture the first message the user sends when they contact us.But I don’t see any option in ManyChat to automatically save that first input.How can I fix this issue?

I am a new user of ManyChat and I have created few “Auto-DM links from comments”, but I am limited to 3 links only. How can I do to send more links to my community?

Hello everyone,I'm hoping to get some help from the community, as I've hit a wall with an Instagram API issue and I'm completely out of ideas.My Goal: I'm building a bot that uses an external service (Make.com with OpenAI) to generate and send replies to users. Everything works perfectly inside the 24-hour window. The problem is sending messages outside that window.Here's what I've tried (my troubleshooting journey):Official Make.com Module: I started with the standard "ManyChat" module in Make.com. Result: The module reported status: success, but the message was never delivered to Instagram. I assume it was silently blocked by Meta for a content/tag mismatch. Direct HTTP API Call: I then switched to a direct API call to https://api.manychat.com/fb/sending/sendContent to get more control and see the raw errors. This is where it got strange. Using HUMAN_AGENT tag: When I use this tag, the API immediately returns a 400 Bad Request error with the message: "Unsupported message tag". Usin

Hi. I wanted to try the new feature, DM to new followers, but I can't connect my IG account. I get this message: Could not connect ManyChat. You may not be connected to the network or we could not establish a connection with our server. Check your connection and try again later.Can you helP

My auto DMs have stopped working for all my posts even though it says LIVE on all of them. The new post from yesterday isn’t even showing on my Manychat profile - it’s got over 600 comments already for the recipe but I can't use Manychat since it’s been stuck like this since yesterday. Someone please help!!!!

I am setting up an automation from scratch for a Facebook post. I want to send a message after 30 minutes if the client does not click the link. But, this seems to be sending it to everyone, even if they click the link. What do I need to change?  

Hello! I have just a subscription with Many that last 29th November 2025, but I am having a problem issue not able to log-in and connecting with my Facebook account. Please see below screenshot image below and help me how to solve this problem.  

I'm having a problem I can't solve. Even after disabling URL shortening, when I create a WhatsApp button with a link, before going to the domain I defined, it goes through the domain https://mc.ht/