General Q&A

Hi team,I’m not able to connect my Instagram account as it always keeps asking me to request access but then I’m not getting any request for approval. Have tried everything and the support team is unresponsive.

I changed my Facebook passwords a few days ago. After that my automations stopped working. I refreshed permissions. They appear to be alive, but none are working. I signed out, signed in disabled and enabled still not working.

Hi!I have started using manychat and I have built a Instagram template that would make appointments and when testing, everything worked until I have sent message to the test account to which manychat and its template was linked . That message would have triggered the template to work, however I didn't get the message I wanted, I got "This template works!", each time I have sent message.I really don't know why it has happened. I would appreciate if someone could help me with that problem

Hello, I am encountering an issue when trying to send messages via the ManyChat API using the POST /fb/sending/sendContent endpoint. Despite correctly setting the subscriberId, I am receiving the following error: {   "status": "error",   "message": "Validation error",   "details": {       "messages": [           {               "message": "subscriber_id cannot be blank."           }       ]   }} Here are the key points: 1. Subscriber ID is being correctly passed (949015054).  2. The request body is structured as follows:   {   "subscriberId": "949015054",   "message": {       "text": "Your message here"   }} 3. The Authorization header and Content-Type are set properly: Authorization: Bearer [token] Content-Type: application/json    I’ve double-checked the formatting and JSON structure, but the error persists. I've followed the instructions in the ManyChat API documentation and have tried using the Postman tool, but the problem is still unresolved. Has anyone else encountered this issu

I am new to ManyChat and have built a few automations (Instagram Comments). I have inserted a Smart Delay after sending a message with the link to a free eBook, I’d like to have a short delay and then send them a follow up message that says thanks for joining our community … I have inserted a smart delay of 10 seconds … but the bot does’t delay sending the follow up mesage. Scratch this question … I figured it out

I frequently use Manychat on my mobile devices but i have not be able to use them because it says they need to be updated. The application just go into a loop and doesn’t allow me to update. Is anyone else having this issue?

I need a coupon code to upgrade from Manychat trial to Pro. Can anyone tell me what code to use?

I need Help setting up  SPF, DKIM, DMARC for email campaign deliverability. My emails is through GoDaddy but DNS is managed through squarespace. How do I do this?  Ive already set up SPF as best I can But am not sure if its even right.  Thank you in advance!

Currently payment is handled manually by giving out different payment options (CashApp, PayPal, Venmo) but i want bot sends a Stripe payment link for the selected service. Once the user completes payment, Stripe automatically confirms the transaction. The bot notifies the team and moves the client forward to scheduling.How can i achieve this? 

I am integrating ManyChat with Make.com and using the "Make an Action" module to update an Array-type Custom Field . However, I am unsure about the correct data format to pass into the field.Here’s my scenario:I retrieve multiple order IDs for a subscriber. I need to store them in an Array-type Custom Field using the "Make an Action" module in ManyChat. When I pass the values as a comma-separated string or a JSON array, I get an error.Could you please clarify:✅ What is the expected data format for an array in the "Make an Action" module?✅ Does ManyChat require a stringified JSON array (e.g., "[\"#1133\", \"#1053\"]"), or does it automatically parse a comma-separated string?✅ Are there any additional settings or steps required to store multiple values correctly in an Array-type CUF?I appreciate your guidance on this and look forward to your response!

I have used manychat with instagram, setting a condition to send specific messages only to the followers, and it was highly successful to boost followers.I’m trying to do the same with Facebook Page, however FB page doesn’t have condition to check following status. Am I right or am I not finding it correctly?

Hi,I would like to personalize Instagram message (Hi [Instagram profile name], thank you for….), but so far I could only use [Instagram user name].  Can somebody tell me how to do it? Really appreciate it. 

A couple things went wrong when I attempted to set up Manychat. First, it assigned the chatbot to the wrong Facebook page. I ordered a second Manychat for the correct page, but I was charged a second time. The problem with the correct page is that it started me as a trial user, but I want to be pro. In order to convert to pro, I need a coupon code which I do not have. Since I am in communication with Meta, is there someone who can help restore my Ads manager. I am banned from ads because someone hacked my account. I would really like to be able to run ads on Meta. Thank you.

Hi,Is there a way to validate the number the contact entered on the Data Collection block?I want to allow a range of 1 - 10.

Hi everyone!I'm facing an issue when trying to create new WhatsApp API official templates on ManyChat in Portuguese (BR). I get a message saying that the language is being deleted and that I can't add new content until the deletion process is completed, which may take up to 4 weeks.Is anyone else experiencing this? Is there any alternative solution besides waiting or using another language temporarily?I appreciate any help! 

Hola. El día de ayer hice una automatización sencilla la cual probé con un mensaje desde una cuenta alterna. Sin embargo, hoy encuentro que tengo varios comentarios en mi publicación, tienen su respectiva respuesta automática, pero no veo que Manychat haya enviado los DMs. Cuando intento revisar la app, me dice que tengo que tener la última versión para hacer uso de esa automatización, sin embargo, en la App Store aparece que tengo la app actualizada. Yo pago el servicio de Manychat, no estoy usando versión libre. ¿Alguien sabe qué ocurre?Gracias por su ayuda Esto es lo que dice cuando intento revisar la automatización desde mi celular. 

We have the following flow: people receive a DM with a clickable link (open website), then they should receive a second message directing them to the newsletter to subscribe. However, they are not receiving the second message. I always receive it, but the others don’t. Where is the issue? I found the following flow in the ManyChat community and set it up: https://community.manychat.com/general-q-a-43/add-a-follow-up-dm-after-a-first-message-that-shared-a-link-5070.There, users do receive the second message. Those who click within 10 seconds see everything working correctly, but after 10 seconds, they fall into the 'condition tag isn’t condition_tag' flow. In that flow, the first button with the link doesn’t work—probably because it’s linked to 'next step' instead of 'action'? But when I set up this flow without the ‘condition tag isn’t condition_tag' (see flow 1), it still doesn’t work. 

I’m in the USA but I get the ‘TikTok doesn’t have Manychat for your country yet, but we’ll keep you updated’. Huh? As far as I can see, it is available in the usa. I’m not on a VPN, just to anticipate that question.

Hello, I have an issue with automation. I have a chatbot connected to AI, it analyzes each chat with client in chatbot and finds if anyone wants to book a Test drive of a car in the calendar. If yes, it is looking through for now Excel file and see if the spot is available, if yes send confirmation DM via Manychat.com that his test drive was booked on xx.xx.xx date xx:xx time. The issue is that in the code it cannot find which client asked for the test drive to send DM to correct user. Code cannot extract or see Subscriber_ID, search for chat history to analyze which client texted test drive by matching the phone number Code has with the client’s chat history. Could you please help how can I proceed this so that it works as I want ?

HI,I signed up for manychat two days ago for the free version. I only have 2 people sign up although about 20 contacts. Apologies if I read it wrong, but I thought the FREE version you could have up to 1,000 contacts before it upscaled to paid? My automations were working but not with the ones I set up a couple of days ago despite working on the test. I cannot opt them ON. Can someone please advise. Thank you in advance

Hello, The buttons for my automations on IG stopped working three weeks ago. I have several automations with buttons to download free resources for my community, they worked perfectly, but from one moment to the next the buttons, all of them, stopped working... People who comment on IG posts receive the initial message of the automation without any problem, but when they click on the link it throws an error that prevents the download. Anyone around here who can help me solve this problem? I thank you in advance for the help. Carol Soto. Chile. 

Hello, nice people of our precious community!One more question : I built a Template that has nothing to do with marketing stuff. It’s pure utility stuff (a reminder that people can ask for help, nothing to buy or pay, no advertising at all, pure process). I declared it as “utility template”, but it came back validated as “Marketing” (5 times more expensive than utility stuff… of course). I retried a second time, trying to suppress any confusing word… same result. It doesn’t seem very honest to me. Here is the text, to help you judge (To make it clear, the person already paid for the coaching service. It’s just a way to help them make the best use of their investment).“Hello {{first_name}},I haven’t heard from you for a little while. 🙂It’s very common during a coaching process to go through busier periods, lose momentum, or feel discouraged by an exercise.That’s exactly the right time to reach out to your coach...Keep your goals in sight! I can adapt the support to match your current n

Hello everyone,  I hope you're doing well.  I would like to launch a gamification contest on my Instagram account, but I'm hesitating because I'm worried that my Instagram account might get blocked.  So, I would like to ask if there's any risk of Meta blocking my account if I run a contest using the ManyChat automation tool?

IG ads - user sends a message not triggering my flow. I am using lead ads then when clients choose “price” the manychat flow should trigger.  When i am sending a message manually, it’s triggering. is the lead ads interfering with the manychat trigger?

I am running Facebook Objective > Lead Ads.When you run this way,   you cannot select manychat integration.  So what I am trying to do is, use the default chat, which is working great so far -- and then have manychat takeover after they engage the default chat bot.I am having problems though,  with manychat taking over after they talked to my facebook ‘default template’ , I’ve used the “user sends a message” … and its not working too well.any better ways to do this? id prefer to use the above objective