General Q&A

Subject: Duplicate Payment on April 18 - Request for RefundHello ManyChat Support Team,I hope you're doing well.I'm writing to ask about two charges that occurred on April 18, 2024.Here are the two payment records I found: April 18: $19.24 April 18: $18.72 It seems that I was charged twice for the same 2,500 contacts plan upgrade.I didn't intend to purchase the same upgrade twice, and I believe this may have happened by mistake due to switching plans or refreshing the upgrade manually.Could you please review my account and process a refund for the duplicate charge?Thank you so much for your help and support!Best regards,

Issue:I am unable to connect my Instagram account to ManyChat no matter what I try, and I keep getting the message "Request Sent". All the settings are correct. I was previously connected through the ManyChat app, but after Log Out, I can no longer reconnect.I followed the instructions in Facebook Business Suite, and everything is set up properly. However, every time I try to connect, the "Request Sent" error appears and the connection still doesn't work.Please guide me on what I need to do to resolve this issue

Hello Everyone:I’d like to automate comments on OTHER people’s posts. Meaning show support when Instagram users use certain hashtags. Is it possible to automate a hashtag search that will comment on my behalf on other peoples’ content?

Hi everyone,I need some urgent help regarding a ManyChat account.The current owner of the account is no longer connected to our business, and we want to completely remove their access—including all integrations, settings, and admin rights. Unfortunately, we do not have access to their login and cannot coordinate with them directly.Does anyone know how to: Disconnect all integrations and remove the former owner’s access? Transfer full ownership of the account to a new admin without needing the current owner’s involvement? Would really appreciate any guidance or experiences from others who’ve gone through something similar. Thanks so much in advance!

Estou tendo problema pra entrar na minha conta do Instagram com o manychat, está pedindo acesso a uma conta antiga minha que eu não tenho mais acesso, gostaria de saber oque fazer nesse caso pois não estou conseguindo rodar nada por conta desse problema 

Hello) I have a problem with adding the Telegram Menu to the message, I cannot add a message to the button, tell me how to do it? 

2 problems my automation is not adding the tag to contacts (I suspect because of the 2nd issue) I cannot manually add tags to the contacts - they are not active:  

We’re scaling our Click-to-Messenger campaigns on Facebook and need to build a unified performance report that joins two data sets:Facebook Ads spend - keyed by ad_id, adset_id, campaign_id (we’re going to collect those via the Page webhook (with messaging_referrals): for each referral we can get sender.id = PSID and referral.ad_id, etc.).Contacts inside ManyChat - phone number and custom fields, accessible only via contact_id using the public API.Problem:ManyChat’s API doesn’t accept a PSID (sender.id) as subscriber_id; both getInfo and setCustomFieldByName require the internal contact_id. The API also never returns the PSID when querying a contact. Manual Bulk Export PSIDs works, but we need a fully automated (or at least daily) way to join spend ↔ leads reliably.Questions to the community:Is there any documented or undocumented

Good day! I filled out the script correctly. It is saved. But when sending me a code word in Instagram messages, nothing starts. I double-checked everything, but alas

Hi everyone, I’m running into an issue with my ManyChat bot where the onboarding flow isn’t triggering when someone first messages my page.Here’s what’s happening: The onboarding flow is set up correctly, but it’s not being triggered when a new user sends a message to my Facebook page. I’ve tested this on different devices and with multiple accounts, but the onboarding flow simply does not activate. Instead, I’m getting a generic message or some unexpected reply that shouldn’t be showing up. What I’ve already tried: Checked the trigger keywords to ensure they are correctly set up. Reviewed the flow settings to confirm that the onboarding flow is the first message after the user interacts. Ensured ManyChat is set as the primary receiver in the Facebook app.

I am unable to sing my mobile app profile with my website profile to enable me go for pro subscription. Please help 

Hi everyone,I’ve been dealing with a strange issue for the past few months – people are unable to message my page at all (no message button), and when someone tries to follow me, they get a warning notification like “Be careful who you follow.”I’ve checked everything I could on Facebook and Instagram settings, but nothing helps. Has anyone else experienced this? Any idea what might be causing it and how to fix it?Thanks in advance!

Over the past couple weeks responding to messages that come through twilio has stopped and thrown an error however the messages are coming through but I cannot respond. I have disconnected and reconnected and still have the same issues 

I'm having a problem with my workflow, which retrieves up to 5 messages, merges them and sends a single message to N8n.But I've noticed an error: when the user sends a short message like “Hi, how are you?”, but if the user sends a long message with line breaks, it hangs. Here's the error returned by the External Request node:Bad control character in string literal in JSON at position 454 (line 3 column 423).Do you have a solution for formatting all long texts containing line breaks so that the External request node accepts the content? 

Hello, I am unable to receive SMS test broadcast message on my phone. I tried to send myself an sms message and nothing came through. Any ideas on what I can do? Thanks,  Chris

It doesnt even send the message now. please help

How can I solve this problem in text formatting? (view photo inside) 

hi guys ! I will be working with 2 setters for my IG account and need to use Manychats. However we are experiencing some complications. When in the Manychats - how do I find a specific chat? We have it integrated with IG and when i search for a chat by IG handle, i don’t find anything. Im looking in all possible folders. How do I go about this?Also, not all chats show up in ManyChats. For example, we had a trigger live for a reel - we got a decent amount of comments and the automation worked on all of them, however not all of them showed up in the Manychat UI..It seems to me that there could be some kind of integration error? I would be grateful for some feedback here! Thanks :) Justin  

So i am just looking for an automation process to add to my instagram account that just says “thanks for the comment and follow” or some other response. I don’t want a link to be provided or any thing. I just can’t keep up with all the comments. Thoughts on how to do this?

Hello everyone,I hope you're doing well. I'm currently looking to integrate ClickUp with Manychat and was wondering if anyone here has done this before. Specifically, I need to trigger a WhatsApp message via Manychat based on a specific status in a ClickUp list, along with other field conditions.Any guidance or support you could provide would be greatly appreciated.Thank you in advance!

Hello, I’d like to send automation to people who spontaneously get in touch trhough messanger or instagram.I try to subscribe them to a welcome sequence or to trigger an automation and even though this is marked as “done” in the chat window, nothing happen.I refreshed permissions and automations are on and not paused.Anyone can explain what is wrong?Is this possible with the free version?Is there a workaround? Thanks,Caterina 

I launched an ad, I chose the partner integration and the flow, I have 26 link clicks and ZERO conversations. What could be wrong here? 

What is the step-by-step flow in a scenario on make.com that answers a text message as a WhatsApp Business chatbot connected by the WhatsApp Business API generated by Manychat and adds text responses using an AI from ChatGPT? 

Hi there, I’ve set up an Instagram automation that triggers when someone uses the word “etch.” The automation sends them a message with a button linking to a course purchase page.Lately, we’ve noticed that people who comment with the word “technique” are also triggering this automation, even though “technique” is not listed as one of the trigger keywords. I’ve attached screenshots for reference.We’ve had some people who are very confused because they’re a sent link to purchase a course that is not related to the IG post they commented on.Has anyone experienced something similar or know why this might be happening? Would really appreciate any help—thanks in advance! Here is a test I did, it prompted the same automation:

Hi,I'm building a WhatsApp flow and I need to trigger a scenario in Make every time a user sends a message — even if it's during the 30-minute automation cooldown.Is there any way to bypass this cooldown? I simply want to receive a notification every time a user sends a message, regardless of whether the cooldown is active or not.Thanks for your help!