Changelog
Ideas
Events

Guess the IGSxM speaker and win a free ticket! 🎟

3 days ago

Home
Ask the Community
General Q&A

General Q&A

Any questions you have about using Manychat.

2,001 Topics
3,573 Replies

When you subscribe we will email you when there is a new topic in this category

2001 Topics

Recently active

Most replies Most views Newest first

DropStart

asked in General Q&A

o Manychat se Marca na Automação

No começo da automação o Manychat fica marcando o seu perfil como resolver isto?

6 months ago

Juan AGR

asked in General Q&A

Who needs Meta Business Verification? Me, my client, both?

Hello guys! New to this great world of chatbots! So I am starting some pilots on chatbots and I have a possible job around the corner but I have an important question related to the Meta Business Verification process: So I asked chatgpt, read lots of forums and also saw lots of videos but I can’t seem to find an answer as to WHO needs to have the Meta Business Verification if I am going to be an “agency” that creates the bot and manages the marketing HSM, etc. of other clients. I understand that my agency needs to have the Meta Business Verification, but does my client needs that too? My client already has a Facebook page, IG and will have a Whatsapp number that will have each a similar chatbot but I will create and manage them. Do they need the Meta Verification? What are the workarounds if they also need to have it?

6 months ago

Christiane Baier

asked in General Q&A

Timeout about onboarding - Phonenumber doesnt gone

My onboarding-Process runs. My Daily business to. At some Time i came back to Manychat and would like make the next steps for onboarding. But: The number was inside Manychat…I doesnt know the next steps. What ca i Do?Many ThanksChristiane from Germany

6 months ago

ginanieUp-and-Comer

asked in General Q&A

going from free trial to pro right now

i have a free trial running until March 15 but want some of the pro features and cannot find a way to activate pro right now. do I have to completely cancel my trial subsription in order to activate pro.If I do have to cancel, will i lose all my automations?

6 months ago

bbobbo79sh

asked in General Q&A

Why are duplicate DMs being sent?

팔로워와 팔로워가 아닌 사람에게 DM을 보낼 때구체적으로 팔로워가 아닌 사람에게 DM을 보낼 때 약 15개의 메시지가 전송됩니다.왜 그럴까요?

6 months ago

vimlyUp-and-Comer

asked in General Q&A

Get Full Conversations (Manychat API)

Hi, Manychat Community!I just wondering, is there any way i could get the full conversations between me and the users via Manychat API? or any other way possible? Thanks!

Bir otomasyon yaptım ve müşteriye anahtar kelimeyi içeren metin gönderiyor ancak resim göndermiyor. URL'yi aldım ama işe yaramadı, nasıl yapabilirim?

6 months ago

emptynestmomlifeUp-and-Comer

asked in General Q&A

new user- help!

new user- Trying to find a way to get links sent to my IG followers. I’ve linked my account, but it says I have to upgrade to do this. great but where??? I don’t see a place to actually pay to get this service. any advice?

6 months ago

Erick Camargo

asked in General Q&A

I bought a ManyChat number and I don't want use anymore

Hi! I bought a ManyChat number to use on WhastApp Bussines automation but now I bought a new SIM here in Brazil to make the same automation. So my problem is, when I start the connection with Meta, ManyChat only show me a option to use the line that I bought before and don’t let me set another number to start the connection with Meta. Can someone help me?

6 months ago

sarag perlesUp-and-Comer

asked in General Q&A

i can't se flows section

hi guysit s my frist time with manychat .could you help me please ; i m unable to see the flows section

6 months ago

gabika

asked in General Q&A

Personal profile IG - is it possible to connect it to Manychat?

Dear all, I have a client, who s business is primarly run via personal profile both IG and FB. And I did not find the info, whether its possible to connect manychat also to personal profiles. (not. e.g. FB fanpage, but rather personal profile on FB or personal profile on IG). Please let me know, if you need more information in order to provide me with info. Thanks in advance.

6 months ago

PastorTucker

asked in General Q&A

Contacts are getting stream every live stream we do?!! Messenger list help.

I am not sure how our account was set up with updates and promotions in the messenger list. But now certain contacts are getting every streamed service before we even establish that they want to receive the events. I don’t know how to turn it off. I don’t have access to the guy that initially set up these templates. What is the messenger list? When I click on it, I don’t see where to modify the messenger list. It just gives me the opportunity to copy the link? For what? I could use some help understanding the messenger list and how it is sending out streamed events to my messenger contacts.

6 months ago

Mariano San JuanUp-and-Comer

asked in General Q&A

Trigger Error - Instagram automation

Hey!I cannot turn on my automation. It says that I need at least one inmediate reply to the first message. Don’t know how to implement this. As far as I understood, I have already included a inmediate reply:Can anyone help me please?Thanks

6 months ago

brunopaladini

asked in General Q&A

Wrong tab in instagram

Hello everybody.I have a Manychat automation installed on my Instagram, but conversations are being directed to the "general" tab and not the "main" tab.How can I adjust this?

6 months ago

musicbylukas

asked in General Q&A

All of my Comment Automations Stopped Working Today

None of my Comment automations are working on any of my accounts. DM automations are fine, only comment automations aren’t working… Is ManyChat aware of a problem?

6 months ago

jardin de los alimentos

asked in General Q&A

automatizacion

hola! configure la rta pero no me funciona

6 months ago

Heather AustrieChat Surfer

asked in General Q&A

Automations Down

All of my automations are not working. Is anyone else having a problem with this?

6 months ago

scholarenglish

asked in General Q&A

Automation Not Working - All post option

_______________________________The All Post option works perfectly with Boosted Posts. It's a great alternative!^^ _______________________________My automation option is also “All Post option” but it’s not working. What can I do?https://manychat.com/flowPlayerPage?share_hash=1101433_7534675f3c1647d8b3f82039ad4a7fabafc782c3

6 months ago

anya_stin

asked in General Q&A

Is there a limit to the number of contacts we can reach out in the pro plan?

I am trying to automate DMs to my instagram followers but it is not sending message beyond 800. Can someone help?

6 months ago

AlejandroLamothe

asked in General Q&A

WhatsApp account has been banned by Meta

We have been having many problems when we connect on number getting it from meta-I'm connect it to WhatsAppWe haven't been able to figure out the right process, I'm also a smooth one. It is a real pain.When the account is banned, there is no explanation.Is there some kind of support?

6 months ago

uniquemindthoughtsUp-and-Comer

asked in General Q&A

Need help

Hello Team, i have a Problem with Manychat Automation, it doesn’t reply to every Comment with a specific word, can i now why and how to fix it? Thank you for your help

You could help me with a fairly simple question but I can't find an answer. Why are there chats that reach the open section and others that reach the closed section doing exactly the same process? How does this work? Is there an automatic time that moves them to closed? 😅

Hi.I started to make my first automation flow. Unfortunately, when I clicked the three (3) dots beside the Set Live button → Revert to Published → Confirm, I lost my flow. How can I recover them?

¡Hola! Estoy haciendo una automatización desde Make en la que los datos que obtengo mediante Manychat, los paso a una tabla de AirTable. El problema es que estoy usando un modulo de Manychat (como disparador en Make) que es Get Subscriber’s Info, y la cosa es que me pide el “Subscriber ID” y claro, la cosa es que solo puedes poner uno. ¿cómo puedo hacer para que coja todos los IDs de mis contactos?Muchas gracias

6 months ago

tlequipo

asked in General Q&A

How are the metrics of a DM interpreted?

I have set up an automation to send a DM on Instagram when someone comments with a specific word. In the flow, within the DM, I see these metrics. It says it has been sent to 186 people but only delivered to 77. Why is that? Are 109 people not receiving the DM? Or does it mean that it has been sent to the 186 people but 109 people have not yet accepted the message?I'm not sure if I explained myself well. Let's see if someone can clarify it for me to know if I am understanding it correctly. Thank you very much.

6 months ago

Page 68 / 81

Community Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Welcome to the Manychat Community!

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.