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General Q&A

Any questions you have about using Manychat.

  • 3,536 Topics
  • 7,329 Replies
3537 Topics
userguy
userguyUp-and-Comer
asked in General Q&A
Can't broadcast to my subscribers

Hi, I wonder how to send broadcasting(messages) to my subscribers within the system, not e-mails? It shows following message: "0 subscribers will receive this broadcastTry selecting others or reducing some of them. You also have the option to import new contacts."The AI agent couldn’t solve this.I tried to look up some instruction videos on Youtube, but they didn’t address this issue and it looked like those people making the video the system did automatically assigned the broadcasting to the subscribers without any such errors. I have obtained consent in the opt-in flow.Thank you for any insights.

2224
userguy
Lorren
Lorren
asked in General Q&A
Questions about ' subscriubers"

What is a subscriber and how is billing calculated? I use it to send information to people who comment on my free-to-use platform instagram for finding dog-friendly places.I post - they comment - they get the link - thats it thats all I want and all ill ever use it forI don't mind paying a little bit each month, but it is free for people to use. I've seen that 500 subscribers cost £15 a month, which I'm happy to pay. My question is, what are subscribers? Is it everyone who comments and receives an automated direct message? Can I delete them as subscribers after they receive the automated message? All I want to use ManyChat for is so that I don't have to reply with the links myself 24/7 and nothing else. realistically I cant keep using mnaychat if as the following grows im spending hundreds a month for nothing my accounds already grown from 0-25k in two weeks - currently on the free trial

792
ishant.21
moreedits
moreedits
asked in General Q&A
How to solve login issue

 

320
moreedits
Guilherme V B
Guilherme V BUp-and-Comer
asked in General Q&A
Can't active automation

Hi there!  I'm starting to use Manychat automations but the toggle button doesn't appear in my automation screen as can be seen in the print below.I searched in some videos and Manychat's tutorial and i'm quite sure that a toggle button must be in the left down corner of the screen.Because of that i can't run my automation. Anyone can help with that?  

453
Fabio Gaulke
maximillian
maximillianUp-and-Comer
asked in General Q&A
suspected automated behavior warning

So im getting a lot of traffic and in my videos i tell people to dm me a certain word for something in exchange. Im using manychat to auto reply to these dms and after around 3 days I got a message saying this:“To prevent your account from being temporarily restricted or permanently disabled, ensure that no other users or tools have access to your account and that you’re following our Terms Of Use. Consider changing your password to a stronger one to prevent unauthorized access to your account by third parties”How do I fix this or get past it? Am I sending too many dms daily?

1342
maximillian
RaykBell
RaykBellUp-and-Comer
asked in General Q&A
Has your WhatsApp welcome message stopped working too?

I actively use Whatsapp with Manychat, and recently the welcome message option has stopped working and has also disappeared from the settings menu. While researching I found a forum, and this has happened before recently, and it is happening again. Do you know how long it takes to fix these types of things? Since the welcome message is a fundamental tool in my business.I leave you the forum in case you want to read it.https://community.manychat.com/product-updates/greet-new-customers-with-the-whatsapp-welcome-message-temporarily-suspended-2155?tid=2155&fid=None

1261
Fabio Gaulke
Button
Button
asked in General Q&A
Issue with ManyChat Instagram Integration – Mixed Options

Subject: Issue with ManyChat Instagram Integration – Mixed OptionsHello everyone,I am facing a significant issue with my ManyChat setup for Instagram. I created a new automation from scratch and added two buttons. However, during testing, the bot is sending a third option that mixes everything up and does not exist in the flow I designed.I have double-checked the ManyChat interface, and everything appears to be correct, yet the bot is providing incorrect options. I haven’t set up any keywords or fallback options, and I’m testing using my personal Instagram account, where I frequently send messages.Could this frequent testing cause the problem? Would disconnecting and reconnecting my Instagram account help, or is there a better solution?Any insights or suggestions would be greatly appreciated!Thank you!

311
Aafia Umair
J
J S
asked in General Q&A
How many automations for free account?

I read in this community that the free account allows 4 automations/triggers. I only can have two. Am I missing something? Did it change?

2101
Fabio Gaulke
viniciusmacb
viniciusmacbUp-and-Comer
asked in General Q&A
My connection with hotmart do not work

My ManyChat subscription is pro. I did the integration with Hotmart, everything was fine, following the tutorial. I also set up the webhook in Hotmart, everything was fine. The test is ok, it turns green. But when I create a new automation in ManyChat and set the Hotmart trigger, it doesn't work. The contact doesn't reach ManyChat.I capture the contact through the abandoned cart on my Hotmart payment page. The Hotmart integration in the log says that it successfully sent the data to ManyChat, but when I go to ManyChat the contact doesn't exist there. And because of that the automation trigger doesn't work.I've done other tests, and it worked when the contact already existed previously in ManyChat. But I need this automation for abandoned carts, the contact is captured in the abandoned cart. And it doesn't go to ManyChat.Please, can someone help me?

613
Gian
Haru haru
Haru haruUp-and-Comer
asked in General Q&A
I need help with creating a quote automation flow

I am looking for help in developing a flow that will be able to collect the client’s requirements and thereby send him/he a quote (Pre-made quotes)

353
Gustavo Boregio
Amy K
Amy K
asked in General Q&A
Link in automation

Hello, Just wondering why my stan store link isn’t working when it’s sent in the message in an automation. When I can see my store link in the message on manychat i can see it’s blue (clickable) but when it gets sent to someone after they comment my keyword the website link in the message is not clickable. Please help, thanks!

480
Amy K
CGDrean
CGDrean
asked in General Q&A
collaborative??

I have set up my account connected to my Instagram via Facebook. I’m trying to set up automations but for any of my reels or posts it says they are collaborative therefore they can’t automate comments. But they are my posts/reels from MY Instagram. Can anyone help?

221
Fabio Gaulke
Inthenest
InthenestRising Conversationalist
asked in General Q&A
help with instagram comment automation

Hey there! New to many chat but have successful ig comment automations. I’m on the free plan, we’re a super small company. This is the first time I’m running into this while trying to set up an automation. I’ve tried removing the button and keywords and it doesn’t do anything.  Help!! 

14115
Jen Balletto
Melody
MelodyUp-and-Comer
asked in General Q&A
I Got Limited for 24h on IG Using Auto Comment Reply

😭So, Instagram has this limitation on how many comments/DMs you can send per hour and per day, right?Last time, I got restricted (not allowed to like/comment) for an ENTIRE day because I auto-replied too much.I've already called the Instagram support team, but there's nothing they can do about it.Is anyone else experiencing the same issue or knows how to solve this problem?Appreciate it!!🤗

6283
KimCreat.ives
Jason_Broderick
Jason_BroderickUp-and-Comer
asked in General Q&A
Do Ref URLs Work As Instagram Bio Links?

Simple one really, I always thought this was a feature but today for some reason it’s not working. Do ref URL links work when used as the Instagram bio link? I’m trying to trigger an automation straight from a profile link, but today when I add any ig.me url as the bio link, it becomes unclickable.And using the ref URL inside a linkinbio tool like Linktree also doesn’t work because the refurl tried to open within the Instagram WebView browser instead of the app. 

350
Jason_Broderick
amgarok
amgarok
asked in General Q&A
Is It Possible to Optimize Facebook Ads Pixel for Tracking WhatsApp Leads?

I am seeking assistance with optimizing the Facebook Ads Pixel to ensure that conversations initiated on WhatsApp are tracked as leads on Facebook. It is crucial that these leads are generated only when a user initiates a dialogue, rather than merely opening the chat.Is this possible through your service?🙏

400
amgarok
Allie
Allie
asked in General Q&A
ManyChat changed the trigger from "next post or reel" on Instagram to "specific post"

Hi! New here to the MC community. Love the service so far. Just run into a couple of snags and curious if anyone else has had the same issue. I had a post scheduled to go up on Instagram, and so, for the flow I created on MC, I selected “when someone comments on next post or reel” as the trigger. When I checked on the post after it went live, I realized that MC was sending the wrong DM to the commenters. Upon investigating further, it had also changed the trigger selection to “when someone comments on a specific post or reel.” It had selected the wrong post and was sending a different DM.Has anyone encountered this or know how to fix it?Thanks!Slightly Frustrated

640
Allie
MWV
MWVUp-and-Comer
asked in General Q&A
Facebook Comment Automation Engagement Baiting?

Until today, I had my reels automatically crossposted from Instagram to Facebook. This function takes over the caption 1:1. On Instagram, I have no problem if I ask viewers to comment with the Manychat trigger (e.g. “ebook”) in the caption.Now, however, three of these cross-posted reels have been flagged as engagement baiting on Facebook. Since I cannot change the caption due to the crosspost, I had to delete the reels because Facebook sent me a notification saying that my reels and page will no longer be recommended in the future if I do nothing. How can I place manychat triggers in my Facebook captions so that these posts and my page continue to be recommended?Or is this only possible if the trigger is mentioned in the video or as text?I would like to create a comment automation for our Facebook Reels and before I upload the posts individually, I would like to be sure that they comply with the guidelines.

1065
MWV
Shachar71
Shachar71Up-and-Comer
asked in General Q&A
Can't run Automation

Hello! I've previously created automations for instant replies in direct messages whenever someone comments on my reels. Initially, it worked a four times, and now, as I attempt to introduce a fifth automation, I encounter an issue. Attempting to activate a trigger, I find the toggle in the left corner turned off, accompanied by a message stating, "You cannot activate the widget on the Free plan. Upgrade to Pro for unlimited access." My trigger doesn't utilize any advanced features; it's straightforward (comment “XXX” to receive the XXX link in a direct message). I was under the impression that the free plan supports up to 1000 users, but only a few people have interacted with my message on Instagram so far.I appreciate any assistance you can offer!   

5088
Jen Balletto
Stephanie
Stephanie
asked in General Q&A
Can't Run Automation - Won't Go Live

Hi, I just signed up on the free account.  I’ve made an automation and when I clicked Go Live it said I had to upgrade to a Pro Trial.  I want to test it out on the free account first. Pricing says free accounts go up to 1000 contacts without inputing a credit card.  Why is it only giving me an option for 14 day free trial after I put in billing info? 

78815
Jen Balletto
FelixTheCat
FelixTheCatUp-and-Comer
asked in General Q&A
Instagram Automation does not detect comments on my posts

Hi everyone, I have the pro version of the trial and I created an automation for the “leave keyword in comment” strategy. I have followed the troubleshooting guide, granted all permissions, refreshed Manychats permissions, etc. Nothing seems to work at the moment (for the comment detection/trigger), any personalized help?

776
Sami Mahin
JackB
JackBUp-and-Comer
asked in General Q&A
Adding IG subscribers to Mailer Lite group

Hey -- I have a ManyChat automation set up to collect emails when IG subscribers comment a word. I’ve installed a ManyApp integration with the API that should add IG subs’ emails to my ESP (MailerLite).But it’s unclear what group they’re being added to, and they need to be added to a particular group to trigger the delivery of my lead magnet. How can I ensure they’re being added to a particular group? Thanks!

391
Fabio Gaulke
JennHJones
JennHJonesUp-and-Comer
asked in General Q&A
Help with canceling an auto DM

How do you cancel an automatic DM on Instagram? I’m not very good at using manychat. I’ve tried a few times and it’s just still very confusing to me. About five months ago I created an automatic DM that went to peoples inbox after they commented on an Instagram post. And now suddenly that same link is being sent to anyone who comments on any of my posts now. I don’t even know how to go back in and find where I created the original so I can shut it down. Can someone give me some help? 

674
Fabio Gaulke
noravaher
noravaherUp-and-Comer
asked in General Q&A
Limit of comment replies per person

Hey! I have people commenting all my pics with trigger words, which will generate a comment reply to DM. As I want to use it across all posts, is there an option somehow to add a limit how many comment replies Manychat can send to the same account in let’s say one day/hour? Manychat is super useful but without a limit it looks very spammy. Could you please help what’s the best way how to work around this without disabling the feature from all the posts and setting them up manually with different trigger words?

1534
Fabio Gaulke
gmazetto
gmazettoChat Surfer
asked in General Q&A
Manychat UI problem on Chrome

Does anyone know how to fix this annoying UI problem?I cant change the info on the window because the UI don’t adjust to the size of the content. I tried to zoom in and zoom out. No solution.I’m using Google Chrome. Should I change the browser?  

474
gmazetto
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