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Newbie, technology challenged here.   My ManyChat paid Pro will not recognize my business facebook account, only my personal Instagram account. Training on building a bot and this is the first step, so as you can imagine, very frustrating when the fundamental steps as directed don’t work.  Please help.  

Hi guys, I have an integration with manychat API using make.com and in one of my automations, I use make to create a new contact (based on another system) and add the custom fields. Then I use the manychat automation to send messages to the contacts created and some conditions from the custom user fields.  The problem I’m facing now is that I don’t know how to test if the contact created has whatsapp account (when I created a contact using the api I don’t get any error if this contact doesn't have whatsapp enabled). I only know when I try to message this contact and the message is not delivered. Is there a way to test if the contact is ready to get messages so I can create other ways to contact my customers? ThanksDoug 

When I close a chat and then the customer sends a message it doesn't reopen the chat! How to fix this issue? If there's a reason why this is happening so what it could be?

Why was the messages not sent out after a small delay? and they skipped to next smart delay? 

Why does manychat put a pop up to promote their products and I can’t update my sequence.  

Hello to eveyone here! First message here, so i have a question, i want to create a flow where it will present 3 reels in the chat and in the layout like the screenshot but based on dynamic values? Like the user can type fitness, and manychat will reply with 3 of these like the screenshot and will be presented with 3 reels of the fitness or based on location like , the user will search Greece and manychat will present them in the same layout 3 videos that have as location “Greece”. Or like in the second screenshot, instead of the purchase link , it will send them directly to each reel based on the dynamic value used. How can i create something like that? Or are there any materials to study/work with, for this specific case? Because although i have found many help with lots of videos and materials in general, havent found something for the specific case. Thank you all for your time! Looking forward to your reply! 

I could not raise $ 15 at the time of payment. so I had 500 contacts. but there are a lot of people who write here. so I wanted to increase the number of contacts. how can I raise?

Já tenho a opção do Manychat Pro e não estou conseguindo colocar mais de 3 links em uma mesma mensagem para responder aos meus vídeos 

Olá!Nao consigo publicar. O botão “configurar chat ao vivo” não leva a opção grtuita. Tem apenas a Free Trial ou a opção da compra. Infelizmente não consigo testar meus fluxos! :/

Hola gente!Tienen idea de cómo hacer para cuando se pregunta el Nombre al usuario, aunque este responda Nombre y Apellido, podamos tomar solamente el Nombre?O en todo caso tomar ambos, pero que pueda separarse de alguna forma y tener con precisión solo Nombre en un campo personalizado.Ocurre que al preguntar “Cuál es tu nombre?” o similar varios mencionan Nombre y Apellido, entonces se almacena de esta forma en el campo personalizado. Luego en cualquier conversación no queda bien utilizar este campo personalizado y llamar al usuario por nombre y apellido.

Hi community Can I check telegram channel subscription, if yes, then how ?

So I have my automation, and in the process the user uses AI, and when the conversation has already ended, the user sometimes inputs another question or so, and I dont know if the AI is triggered or somehting else I already try “default reply” but that solution only makes things worse cause my users have low education(that’s the way my business is), so sometimes they don’t reply pressing the buttons and so on.Also I alredy try to label them and put a contidion block so when the Automation has already started for them, they don’t get any AI messages. So it’s a rough taks  

Hey, trying to get better followups and also implementing some people in my team.But I have the problem, that I somehow cannot filter to unanswered only Chats.Is there no way to do it or am I just blind?If not - how do you guys manage to see only unanswered Chats?Best regards

Hi, i would like to trigger an automation via an API call, is that possible? Just like if a WA-message happens or an Instagram Post i would like to trigger the same thing via my own service.I cannot find anything in the docs, but the ManyChat AI told me it is possible…Thanks in advance!Stephan (hybridai.one)  

Hey Everyone! I’m relatively new to Manychat, but I’ve coded several chatbots from the ground up so I’m not a complete newbie.  That said, I’m trying to deploy a bot with that simply responds to DMs and keeps a conversation going, so there’s no need for any additional triggers after the first incoming message from a user.  I’m using Make for the webhook connection message parsing, and an OpenAI assistant for the chatbot.   My routing setup is attached.The main issue that I’m having is that the chatbot will either send the same response twice, not in a row, but rather after the user responds to the first AI response, OR it will also send the user back their own message after the AI response.  I’ve gotten it really close a few times but it will still do one or the other.I’m not sure if what I’m trying to do is either not possible, or just so simple that I’m overlooking an obvious solution.  Any help is greatly appreciated!ThanksMatt

I just tried using an automation for TikTok, but wanted to verify. It looks like we can’t send active links in the DMs and just have to redirect them to the link in our bio? I was trying to collect emails but I’ve been getting and error with any and all emails sending through my verified domain, which means the only other means of delivering a freebie is through the DM’s, but I can’t connect a link to a Google Doc or my Stan Store. Am I missing anything? Additionally, does ManyChat have any insight to the potential TikTok ban? I’m concerned about spending much time on my TT account if I only have 2 more weeks to use it. Thanks so much!!

Hi, I’m working on a ManyChat automation where users input some data, and at the end, they receive a unique reference number (folio). However, I’ve noticed that when two entries are submitted almost simultaneously (e.g., within one second), the generated reference numbers saved in Google Sheets end up being the same.How could I fix this. Thanks in advance

I am struggling to get my sequence to send any messages. At first, I set an action in my automation to subscribe the contact to my sequence.When I go into the sequences, I have set up the messages, but it asks for a trigger. So when I set the trigger to “subscribe to sequence”, it basically sends the messages immediately.But I don't get what trigger I am supposed to use in the sequence messages? The delay doesn't seem to be working for me, can you help? 

Hello, I am new to manychat. I would like to know if it’s possible to create a manychat sequence that starts with me initiating a message through FB Messenger.  I would like to reach out to my contacts that are having birthdays and send them a special offer if they would like.

Olá a todos, boa noite!Por gentileza, alguem sabe informar quantos bots (com numeros de telefones diferents) eu consigo ter por plano pro?

El bot de whatsapp que tenia activo me ha dicho de repente que esta en estado desconocido y dejo de funcionar  Que puede ser eso? Y como se arregla? 

 Hola a todos, he creado una automatización que quiero usar en mis camáñas de pago, tal como dicen las guías en el texto inmediato al activador solo hay un texto con un botón, sin variables pero me sigue botando error ¿alguna idea de qué estoy haciendo mal? gracias de antemano 

Hello! Based on the new Instagram rules, won't Instagram consider sending messages to our subscribers as mass actions under the new rules? And won't an automatic response from a person be considered a violation if he tags us in stories? Thank you!

Can I set the date and time with specific hours? Ex: My restaurant is open from 8 pm to 11 pm. On Mondays the restaurant is closed.I would like customers to be able to book only for that time and on certain days.  

Hi there!I’m the freshman with ManyChat tools. Currently I’m still testing the free version’s options and I’m concerned if you can define the phrase “Contact” for me.  Does the Free plan have unlimited contacts?Effective December 10, 2020, new Free accounts will be limited to 1,000 contacts which include all subscribed, unsubscribed, and deleted contacts.What happens if I reach the contact limit on my Free plan and don't upgrade to Pro?Once the threshold of 1,000 contacts is reached, account owners will no longer be able to send messages to their contacts through configured automations, Live Chat, or Broadcasts. If my goal is to send IG DM’s after sb leave particular comment under the post - how should I understand the limit. If it means that I can send unlimited dms to 1000 followers, or only 1000 DMs?