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En mis facturas, y pagos salen que se me ah rebajado 15 dolares mensuales es el paquete que escogimos como empresa. Pero el 06 de agosto se hizo un cobro Manychat de 292 dolares. Quiero saber de que en el historial no viene detalles sobre estos 292 dolares. Por favor si pudieran ayudarme diciendome con quien debo contactarme porque no encuentro ningun correo o contacto para averigurar de que son estos 292 dolares. Estoy al pendiente saludos.

Hi!I am doing an integration with my CRM (via Integrately) that:1-When a new lead enters1- creates a contact in Manychat2-Adds a TAG to the contact The purpose of this TAG is to trigger an automation that sends a sequence of messages through WhatsApp.Everything goes well and the Tag is inserted into the contact, but the flow is not triggered! A warning appears in the contact:"The last interaction with this user was more than 24 hours ago. You can only send one Message Template at the moment." This is not true, since the integration allows this interaction to occur in less than 5 minutes!I would not like to use the WhatsApp Message Templates feature that allows businesses to engage with their clients outside the 24-hour window, because this is not the case. And using these templates makes me feel stuck having to authorize each change of template.Has anyone experienced this and can help me?I have been with ManyChat support for two days without a solution! Tks for the help!

Hi, My website is not up yet so I am trying to collect a VIP list prior to opening with a gift for those who put their names on the wait list. Because my website is not live can I save the email addresses to manychat? how do I do that? I have set up the flow but when I get to choosing the button I dont know what to choose, or should I be doing it another way. I have only just signed up to manychat in the last couple of hours. Thanks, Lara.

Hola! estoy intentando enviar las conversaciones que se producen en manychat via API a un CRM pero solo capturo los datos pero no la conversación. Alguien sabe?

Erro: este recurso nao pode ser ativado em seu plano atual para remover as restricoes atualize esta conta para um plano pro  Alguém consegue me ajudar? Copiei a automação de um curso mas ele não está ativando por causa desse erro. 

Hola comunidad!  Estoy experimentando un problema con la integración de Google Sheets en uno de mis flujos de automatización que se activa desde un anuncio de Facebook Ads. A continuación, detallo el problema:He creado un flujo donde solicito a los usuarios que ingresen su nombre y número de teléfono mediante campos de usuario personalizados. Después de recoger estos datos, he configurado una acción para que los mismos se carguen automáticamente en una hoja de cálculo de Google Sheets. Sin embargo, he notado que los datos de los usuarios que llegan desde el anuncio no se están cargando en Google Sheets como esperaba.He verificado lo siguiente:Los campos personalizados están correctamente configurados y capturan los datos. La acción de Google Sheets está conectada correctamente, con las columnas mapeadas adecuadamente. Los permisos y la autenticación de Google Sheets parecen estar en orden. He intentado crear un flujo de prueba simple y también he probado con una nueva hoja de cálculo,

I’m new in manychat and I’d like to know where can I find the “Subscriber ID” on manychat to log with Make...

Olá pessoal,Estou tentando fazer um fluxo para o gerenciamento dos leads que chegam pelo WhatsApp, porém, por exemplo, quando eu peço para o usuário digitar seu nome completo, o meu fluxo aceita qualquer resposta, até números. Como faço para impedir isso?

Hi, I just want to double check, I can use my UK business whatsapp number for Many Chat? I understand it will only be able to use that number for Manychats after I register the number on Manychats. 

Can the User comments on your Post be triggered if the text is purely “marriage” only? We just want to trigger an action is they only reply “marriage” to a post.If the reply has other words than “marriage” then the action should not trigger.

Hi, I’m a social media manager and want others in my team to access the Many Chat account, but it’s all connected to my Facebook profile. Can I switch to an email sign up so I can share login credentials?How to I solve giving different people access to the Many Chat account?

I log into my manychat, and I don’t see ‘broadcasts’ on the left hand side menu. Where the heck is it? I have 611 contacts, and I’d like to send them all a follow up DM on IG without having to message them each individually.  

Boa tarde! Não consigo vincular minha conta do Manychat a meu facebook, aparece uma mensagem dizendo que este e-mail já está sendo utilizado por outro usuário. Não me lembrava de ter me cadastrado e 2022. então eu entrei na conta do Many e o codigo de verificação não chega no email pois aparece esse mesmo erro”email já está sendo utilizado por outro usuário” MWE AJUDEM PELO AMOR DE DEUS 

I want to implement trigger words. If someone types “help” I want to list a short index of commands. That way at any point they can break from the flow that is setup if it’s not working for them. Then if they manually type “human”, “contact”, etc they can directly trigger the commands they’re looking for.

I attempted to add a couple specific keywords for triggers. Unfortunately it was explained that I have to setup a whole new automation just to support keywords, whatever fine.But after I removed the keywords now my first automation is stuck! I just want it to run when a person sends any kind of message however Manychat is now insisting that it must be a keyword! I don’t know how to reset this and I already have ~23 bubble-steps (or whatever they’re called) setup.I tried scrolling around and looking for hidden and non-intuitive options and there just isn’t anything. I would really prefer not to have the several hours I spent working on this yesterday to end up being a complete waste of my time.Here are the whopping two steps: 

¡Hola! ¿Es posible enviar un mensaje de bienvenida automático a los nuevos seguidores en Instagram? 

Olá, não consigo sair dessa página. Não chega e-mail e preciso de vocês para trabalhar.  cheguei a fazer um e-mail novo e também não chegou, acho até que desvinculei do e-mail que passei para quem me contratou. o e-mail novo: anabernardsocialmedia@gmail.com o certo: anabeatrizbernardinelli@gmail.com podem me ajudar? Não chega código em e-mail nenhum.

HTTP Action Step seems to have a timeout of 1 second. Can we increase it? 

I speak with people both here in the United States and occasionally internationally. In my contact step I offer people three options: Call, International Calls and Email. The international calls option I would like to go to WhatsApp so they can call me that way. I can chat for free with people internationally in WhatsApp but not in the traditional way.How do I create a WhatsApp contact option in the Automation section?

Hello,  I’m trying to append some text to a Text Custom User Field, however I can’t manage to do it. Is there any special concatenate operator or is this something that can’t be done? Basically I’m building a URL while collecting user input, so I need to call back the URL variable to concatenate new data.  Thanks.

I'm assigned as a Live Chat Agent but I can't respond to any livechats. The information is like this. Can someone help me solve this? Much appreciated.

Como posso fazer remarketing com automação no Direct do Instagram sem descumprir as diretrizes da plataforma?Existe uma janela de 24 horas em que posso enviar uma mensagem para o meu lead que interagiu com o meu funil. Isso está correto?Posso, por exemplo, fazer remarketing para um lead que iniciou o funil, mas não deu continuidade, enviando uma mensagem para ele 23 horas depois?------------------------------------------------------------------------------------ How can I do remarketing with automation in Instagram Direct without violating the platform's guidelines?Is there a 24-hour window in which I can send a message to my lead who interacted with my funnel? Is that correct?Can I, for example, do remarketing for a lead who started the funnel but didn’t complete it by sending them a message 23 hours later?

HI there, we ran a very succesdful comp and stopped the automation being live some time ago. however the keyword is still triggering the whole automation when people DM us which is causing a lot of confusion. How do I stop it> I cant fid any specific info! thanks Kura

When I press on set life the errir appears: Undefined button for anchor old (and a looong number):I cannot see any mistake. The System seemingly wants me to change the preaheader, i tried, nothing changes. What do I have to change? I cannot see any mistake..How can I send the automation?  Thank you! Nicola

Hello all, I am newbie in manychat. Any recommendation for image hosting for showing in telegram. I first using imgur and dropbox as they don’t work well with manychat, the images are suddenly not visible in telegram. Thank You!