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Pessoal, mais uma coisa que me bugou aqui kkk Na foto que vou deixar, a automação foi disparada 534x ,  porém, a primeira mensagem foi enviada apenas 29x. O manychat contabiliza como mensagem enviada apenas quando o lead abre a mensagem?  Por que ao meu entendimento, quando a mensagem é disparada ela já está na caixa do usuário…alguém tem uma luz? 

So I am having unread messages be marked as read or seen when I haven’t touched them. Been an ongoing issue for a few weeks. I have already tried refreshing permissions 

One of my prospects sent me a photo of her whatsapp screen, with an old price I've used a long time ago.Can I search my Manychat templates to verify the source of this message? I've looked at the my templates and I coudn't find it. I've also looked at the dhat history but didn't find it.Now everybody asks me for the old price.

Hello, I just noticed there is “AI step” option in the automation now… it cost pretty much more than just the automation so i would like to know if anyone tried ? is it GPT-4 level of answers ? does the chat bot remember the answers of lead within a chat to continue the conversation properly ? is it really much better than openAI integration which is way cheaper for me currently.. and last question this one about OpenAI integration : Can anyone help me with setting up an AI chatbot for IG ? i already set it up actually, answers are ok but the way i did the bot has no memory at all about what has been said in the chat so he repeat the same thing many times it look stupid :P i’m learning fast just need some guidance how to do.. 

Buen día a todos,Tengo el siguiente issue con mi fan page, he tratado de hacer unas campañas pagadas en meta para atraer nuevos usuarios con el Call To Action de WhatsApp, pero no puedo enlazar el número telefónico que he contratado en aquí en ManyChat, el número es de US, el detalle es durante la verificación ya que no tengo acceso a ese numero telefónico. ¿Alguien sabe como lograr enlazarlo? Mil gracias de antemano, saludos desde México.

I have a contact/influencer colleague with a large (1M+)+ Instagram following who is concerned about using story reply or DM automation on a large scale.She was told from another influencer with a similar audience size that a large volume of Many Chat automations on a similar account shut down their Instagram completely.Has anyone had any experience with this?  Had their IG shut down for a high volume of automations used?It seems unlikely to me as long as the automation itself is compliant with policies and well built.TIA!

I received a warning from Instagram “We suspect automated behavior on your account” I am instructed to disable automation tools or risk having my account permanently disabled. I just started using Many Chat and with my second trigger post I received this message. Is Many Chat not allowed on Instagram? What do I do to ensure my Instagram account is safe?

Estou usando o Manychat na versão gratuita, porém de uns dias para cá, toda vez que vou ativar o fluxo ele me diz que não posso ativar  Widget na versão free. Eu faço fluxo e configuro para ativar com um comentário em um post do Instagram.

Hi, I’m creating a flow for facebook comments that has Call To Actions for viewer to type things like one, two, three in the comments to trigger certain flows. I am having a parsing issue where if the viewers comment things like “alone”, “someone”, “money”, and other words that have my keyword as subsets, it also triggers. Examples:al[one], some[one], m[one]y. I have it set as “comment includes one of these keywords” on Manychat and i’m not sure how to make it more strict. I also want to utilize numbers like 1,2,3 as my keywords but any number like 451 would trigger the “1” flow. Any solutions?

Quero rodar o ManyChat para receber mensagens no WhatsApp, sendo que esses contatos vieram do Instagram. Quando eu usar o WhatsApp, existe algum limite para a quantidade de mensagens recebidas? Por exemplo, se eu receber uma mensagem de um contato, como 'joaozinho1', e tiver um limite mensal de 2.000 mensagens, isso significa que, ao atingir esse limite, não poderei mais receber mensagens no WhatsApp? Citando novamente eu só recebo mensagens e o Fluxo irá responder

When I go on the web site, on the package page the free pla should give me access to this :Channel Access:Instagram DirectMessagesFacebook Messenger• WhatsApp when I try to do my instagram comment reply it says : instagram comment is a pro feature and ask me to upgrade my plan.is it normal ? could you help me with that ? 

hi everyone,I need to know how I create a automatic messagefor download a ebook but only if you follow me and if notthe message told you.I don’t know if it’s clear.sorry for my English.thanks per avance

After repeated attempts I still cannot connect my Facebook account after my page got deleted.  I had to create a new facebook profile and a new company page and now it’s not connecting.   I have the proper permissions set.   

Hi everyone! I have an automation for a tech repair store that works well during business hours, but the company closes at 1 PM on Saturday and reopens on Monday. During the closing period, the customer receives an automatic interaction with an AI, but after finishing that interaction, the 24h window gets closed.I’m wondering if anyone has implemented a strategy to keep the conversation window open until Monday morning, without needing to use a message template. Any tips or automations that could be set up to ensure the customer interacts on Sunday, for example, to extend this window?Thanks in advance for the suggestions!

Hi everyone!I would really appreciate some help here as the support team have still not gotten back to me and I'm pretty reliant on automations on my Insta Account. I have not been able to access my account since I logged off about 2 weeks ago. All I get when I try to log in through my insta (see screenshot below) is that the Request has been sent to my page. Yet this FB page I am on is the one that I used to sign up to my account. I have no idea where the "Request" might have been sent. I was also billed for my subscription so I am on PRO but I can't even access it and I have no idea what to do next. If you have experienced this or know how to resolve this, you'd be a hero!Thanks a lot,Alana 

Hi, I’m creating an automation to send DM and replies to comments on Instagram. I applied the trigger for all posts or reels. However, it seems that the comments on some of the reels are not triggering the automation. When I checked, the ones that did not trigger the automation were also not listed on the specific post or reel list. How can I make it available for all posts and reels?Here are the available posts on Manychat trigger: Here are the actual posts: 

Hello Guys, what we going to do with this? Chat Plugin is going away soon is written on my Business FB Profile… On May 9, 2024, you will no longer be able to access any functionalities of Chat Plugin. Effective immediately, Chat Plugin in guest mode is no longer available. Other features like m.me links will still be available for you to use.So, how this is going to work after this date??? Any clue? I’m using it on a WordPress fro the moment… Please share more information and opinions! 

Porfavor ayudarme a solucionar este mensaje de error, cuando quiero seleccionar el Reels que quiero escojer para que me automatice los comentarios: La automatización no funcionará si impulsas esta publicación o Reel.

Quantos links externos podem ser colocados em cada automação, vinculada ao Instagram?

Preciso de ajuda!  não consigo solucionar este problema.Fiz o cadastro com o Facebook no Manychat, e a página já está conectado ao Instagram, porém quando vou no Manychat para conectar o Instagram  diz que já foi enviado uma solicitação e que o dono da perfil precisa aceitar, só que não consigo encontrar pra onde foi essa solicitação pra eu aceitar a conecção entre o Instagram e o Manychat, já procurei nas configurações do Instagram, no Facebook  e no e-mail e nada . Alguém poderia me ajudar. A conta é minha tanto do face quanto do IG. Estou com o plano pago PRO e não consigo usar

Hey Everyone, We recently tested a post on IG with multiple keywords (e.g., "If you want the PDF, comment 'pdf', if you want the masterclass, comment 'masterclass' under the same post"). In ManyChat automation, we set up two different keyword triggers for this post. However, it seems like if one same IG account commented both words, only the first one is working, and the other isn’t responding.Is there a limit on how many keyword automations can be used per post, or is there a way to bypass this issue?Thanks so much for your help!

Bom dia, pessoal! Estou com um problema, queremos fazer automação nos anúncios, mas quando vamos configurar no gerenciar não aparece a opção de APP Parceiro para conectar o Manychat. Alguém já fez essa automação e consegue me ajudar, por gentileza? 

Hi everyone, was instructed to refresh permissions for Facebook - I’ve received this error below.   I logged out of this Facebook account but continue to receive this error.   Can't connect this page due to an error! Looks like you're logged in with another Facebook profile.Please try to log out your Facebook account and try again. Any help is appreciated.  Thanks! Elizabeth

I can't log in to my Facebook account because it was stolen, but I still have my user ID and Instagram, how can I log in again?

I am trying to create a subscriber with custom fields from GHL so i can have a custom field of the appointment the lead booked. The webhook worked except for when i tried to add the custom field.  this is the error i get: Error while parsing the object to JSONWhat do you see is wrong, thanks?