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General Q&A
Known issues tracker

5142 Posts

Carlos AbeExplorer

How can I stop the automation when the customer click in certain option?

The automation keeps triggering again when the customer gets to the end of it and writes what's his question. Is there any way of stopping it?

511

1 year ago

MicahCTExplorer

asked in General Q&A

Automations working yesterday -- not working today

I created a new account yesterday, IG connected no problem. I set up my first automation yesterday, and tested it with a static post from a while back. Worked beautifully.Today I went to set up a new automation for a Reel I was about to post and I selected the “Next Post or Reel” option for the trigger. I used the same trigger words, replies and links from the last automation so I know the text/copy/flow should all be good. It didn't work – no automations are sending.I tried editing the previously successful automation from yesterday and adding a new trigger so that anyone who comments the same keywords on any post gets the reply, but it's still not working. Even the automation that was working yesterday on the static post isn't working. None of them are working.I tried refreshing the connection permissions multiple times. Still nothing.Can anyone help? I specifically tested it yesterday so that I wouldn't run into this issue today as this was a really im

723

1 year ago

ThesistercureExplorer

asked in General Q&A

issues with posts

People are commenting on my reels and I have the auto responses set up, it’s not working suddenly and hasn’t been all week. Help!

533

1 year ago

robozinho777Up-and-Comer

asked in General Q&A

Automation not trigerring / Manychat even not creating contacts?

Anyone with this issues?Contacts are not being created and also aumations are not responding triggers.

1295

1 year ago

Nicolas18Explorer

asked in General Q&A

Problème d'intégration Chat GPT

Bonjour à tous, Je souhaitais intégrer chatGPT à Messenger mais j’ai l’impression que les requêtes n’arrivent pas jusqu’à Chat GPT ; quand je regarde les journaux, j’obtiens le message suivant (voir PJ). Je n’ai pourtant pas dépassé le seul car je n’ai encore fait aucune requête. Par ailleurs, j’ai chat GPT plus mais je ne peux pas sélectionner GPT 4 dans le flowSi quelqu’un à la (ou les) solution ce serait super !

461

1 year ago

TatiDwightExplorer

asked in General Q&A

Change automation message

Hi - everytime someone comments on one of my posts they are getting this message - Hey - thank you for adding your thoughts to this conversation. Anyway I can turn this off and how?

722

1 year ago

beltrancontadoraExplorer

asked in General Q&A

A prohibition button appears to me to use my reels

Hello, the generation, the automation with one of the reels, a forbidden button appears to me to use my reels, I already connected all the options but it won't let me, and i recived this message : For collaborative posts, the automation does not work with comments on the collaborator’s account

361

1 year ago

ArekyosamaUp-and-Comer

asked in General Q&A

cannot post JSON messages

Hello, I am trying to connect my whatsapp to an openai assistant as a chatbot to converse with using custom knowledgebase. But the problem is in the POSt requests are not working with me. After i save the conversation thread and the user responses in their variables, I try to send it via post request in json format to my application url, but i get this error: <!doctype html><html lang=en><title>500 Internal Server Error</title><h1>Internal Server Error</h1><p>The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.</p>

2186

1 year ago

iamjustmeExplorer

asked in General Q&A

Can I reply with different comment if I can't send DM in Instagram?

I have the keyword comment to DM setup for instagram, and some people's settings do not let them receive DMs"This account can't receive your message because they don't allow new message requests from everyone."Instead of replying to their comment "sent! check your dms!" can manychat recognize that they can't receive messages and send a different replay "I can't DM you, you can check the link in my bio"?I've seen one creator do this, not sure if he's using manychat.

620

1 year ago

yanz08Up-and-Comer

asked in General Q&A

doesnt appear in all conversations on livechat

There seems to be a problem with the live chat dashboard, where conversations that have been assigned do not appear on the dashboard.no filters work here.This only appears on the mobile application,is there any solution for this??

911

1 year ago

allthingsfacelessUp-and-Comer

asked in General Q&A

automation for instagram post

Hi so I’ve been looking at videos to set up automations to have those quick reply’s on my reels or post with the keyword I have like example: they type the keyword than id like for the automation to reply “Sent pls check your DM!”……..Then they’ll get a dm with the link but I don’t know how to get those reply’s to the keyword does anyone know pls.

1567

1 year ago

Benicio RiosRising Conversationalist

asked in General Q&A

Camp filler with manychat

Hey yall, i want to know if i can fill a camp with name and email in a website using the informations that i got from a manychat chatbot

505

1 year ago

Chris310Up-and-Comer

asked in General Q&A

How do I contact support?

Basic automations are not loading and the link to the help zendesk is broken. 😠

1280

1 year ago

Devlon Jarrod HorneExplorer

asked in General Q&A

Is there no support for this app whatsoever?

FAQs and a chat bot that loops back to itself when trying to open a ticket?… fantastic. I would like to know about the main issues with this app as we are using SendPulse and it is giving us message and automation issues. Apparently this app is partnered with Meta?What I did is rebuild our entire flow from SendPulse into ManyChat. But we are not going to ‘shift’ to this app without understanding its application and use in terms of what we need. Also, I think our account is a professional account and it says in the pricing that technical support is available as an additional feature? I don’t see that anywhere. so, if someone could explain to me precisely where I can find support?According to my research this app experience problems just as SendPulse does with automated messages. So if someone from actual support can get back to me via my email, that would be fantastic because we are looking for a proper solutio

420

1 year ago

Marketing Hub AIUp-and-Comer

asked in General Q&A

Phone and email not registering as data fields in my conversation.

All day I have been creating an automation whereby I collect an email and phone number from the Dm’s and then trigger an outbound call once they’ve submitted their phone number, for this to work I used Make and Vapi. the only thing wrong now is an issue that lies in Manychat the numbers and emails that get collected don't register and it’s not sending the right data to Make to make the call can anybody help or advise with this issue, thank you!

1633

1 year ago

Sara_PromosferaUp-and-Comer

asked in General Q&A

Stop automation after a specific date even if a user is already in the middle of it

Hello ManyChat Community,I hope you're all doing well!I have a question regarding managing automations in ManyChat. I would like to know if there is a way to stop an automation after a specific date, even if a user is already in the middle of it. Essentially, I need to ensure that when a user clicks on any buttons in the flow after the set date, the automation either:Displays a specific message indicating that the automation has ended, or Does nothing and prevents the flow from continuing.Has anyone tackled this issue before, or can anyone offer some guidance on how to set this up? I’d really appreciate any advice or solutions you might have.Thanks in advance for your help!Sara

1073

1 year ago

AwaisToorFlow Scholar

asked in General Q&A

Integration of Android App with WhatsApp Chatbot

I need help with a client project where they run a GPS tracker business for vehicles. They want to build a WhatsApp chatbot powered by ManyChat. The client has an Android app that allows their customers to access the GPS location of their vehicles.I want to build the chatbot using ManyChat and integrate it with the Android app. Please guide me step-by-step on how to integrate the Android app with the WhatsApp chatbot powered by ManyChat.

190

1 year ago

Marcos MUp-and-Comer

asked in General Q&A

Whatsapp Leads from a physical location

Hello! Would like to create a flow to collect physical WhatsApp Leads.I've done it before for Facebook Ads sending them to Whatsapp, but not sure how to send people that are physically in the location... what would be the best way?Using a QR code? or a NFC chip? How can I differentiate the leads coming from different QR Codes in Manychat? Because nowadays I have a trigger when someone types anything. Should it be based on what they type? or is there another way to know when it is coming based on the QR code por example? TIA

782

1 year ago

Sven van StekExplorer

asked in General Q&A

Help Needed: Instagram Reels Not Reaching Non-Followers After Successful Automation Launch

Hi awesome community!I'm currently running ManyChat automations for my newsletter Instagram page about innovation news. I post every day with a different ManyChat automation for each news article. I've been running the automation for a month now. The first three weeks were great, with an increase in engagement, comments, likes, etc. The page was growing!However, in the last week, Instagram suddenly stopped pushing my reels to non-followers. Currently, my last videos haven't reached any non-followers...Has anyone else experienced this or knows what might be causing this problem?

920

1 year ago

GordonFitchExplorer

asked in General Q&A

Using a Twilio number to connect with Manychat - Message failure

Any pointers please..?I have a twilio number which is correctly connected to Manychat. I am also using the Textmagic sms platform to send outgoing SMS messages which include a ‘Keyword’ which should trigger a Manychat SMS flow.The process has worked several times up until today. When the required Keyword is entered into the reply SMS message, instead of triggering the Manychat SMS flow, another SMS message (not initiated by the flow) is sent to the sender which reads “Reply STOP to unsubscribe”.It looks like I have missed something, but Im not sure what. Advice appreciated - Cheers :-)

GymcoxExplorer

I'm already connected one of my Instagram account, but I don't know with Facebook account, how can I fix this ?

110

1 year ago

BaharehUp-and-Comer

asked in General Q&A

error uploading an automation

Hi,hope your day is going well.I have a problem with my manychat and that’s it: when I try to make a comment automation it gives me this error : failed to publish the automation I want to know why?how can I fix that?it was all good with instagram reply automation but with comments it’s not working thanks

200

1 year ago

amanda.hainlineExplorer

asked in General Q&A

Public replies not working - skips that and goes straight to DM

I am trying to create a simple automation that starts off with multiple public replies with 1 trigger key word, then sends a DM sequence. I set it up in the trigger but when I tried the automation, it didn’t post a public reply and just sends the DM right away. I can’t figure out why it is not replying publicly first. Any ideas?

OE_ThunderExplorer

Does ManyChat automatically un-subscribe contacts from a Subscription List? If ManyChat does do this, any idea the timeframe of when this happens automatically? I had a Subscription List with around 300 contacts in it, but now, there is only 2 (Both signed up in the last month). Anyway to get these contacts back on the Subscription List without having them opt-in again?

580

1 year ago

christabevanExplorer

asked in General Q&A

Sync between IG inbox and MC inbox

My client has noticed that there is a significant lag time between when she responds to someone in her DMs directly in Instagram and when that message shows up in the Manychat inbox.We are in the middle of a launch currently and I’m trying to help her manage messages, but it’s confusing (and awkward) that her responses to people aren’t displaying for hours.Is there something to sync them faster?

291