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4153 Topics
Max112233
Max112233Up-and-Comer
asked in General Q&A
*URGENT* Messenger 'Subscription List' Is Broken

The last 5 days my opt in to message lists on messenger has broken. No-one has ‘opted in’. When looking at the facebook inbox side of things, people are clicking the button which sends the ‘get updates’ message from their end. But when looking at the manychat logs, this ‘get updates’ message does not appear, and none of my inquirers over the past 5 days have opted in. I have attacghed screenshots showing how this conversation looks on both the facebook and manychat side of thigns. This is not an isolated things and is effecting everyone who messages my page.This has been happening on my collegues accounts as well. Is anyone else encountering this problem or know of a fix?  

21513
rodrigo_silvano
OliverDK
OliverDKChannel Explorer
asked in General Q&A
New contacts not being added after clicking "Get Updates"

Hey everyone,We have thousands of contacts in our ManyChat broadcast list, and everything was working fine until a few hours ago. However, we’ve noticed that new people who click "Get Updates" are NOT being added to our broadcast list anymore.I’ve checked Messenger, and people are still clicking the button “Get updates” and engaging with the flow, but no new contacts have been added in the last 5-6 hours. They are only shown in the contacts section but they are not added to our broadcast list. Is anyone else experiencing this? Could this be a ManyChat bug, a Facebook API issue, or something else? Any insights or fixes would be greatly appreciated!Thanks in advance!

25117
Crazzzzy
adityaujjain
adityaujjain
asked in General Q&A
Integrate Razorpay with Guide Delivery

Hi ManyChat,I'm interested in automating the process of mailing my guides to customers after successful payments through Razorpay. While I understand ManyChat doesn't directly integrate with Razorpay for this purpose, I've been reading about using workflow automation platforms like Make.com.Could you provide any guidance or resources on how I can set up this integration using ManyChat and Make.com?Specifically, I'd like to:Trigger a workflow in Make.com when a payment is successful in Razorpay. Use the customer information captured in Razorpay to send an email with a download link for the purchased guide.Any insights or pointers you can offer would be greatly appreciated.Thanks,Aditya UjjainFounder, Hustlers League

401
vivekd
Marine
MarineUp-and-Comer
asked in General Q&A
How to opt in to Instagram broadcasts

Hi friends, I've been using ManyChat for a while to automatically answer comments and send links to DMs. But I haven't yet reached the next step of following up by offering those who messaged to opt in for individual broadcasts  (I.E. once they've opted in, I can send people DMs when there's an exciting announcement).I can't find out how to send people a follow up message asking them to sign up for my ManyChat DMsI got as far as Instagram Settings -> Opt-in Automation -> I set a trigger word "subscribe" -> I automatically send people a DM saying they're subscribed to receive our broadcasts -> But I don't think anything actually happens... I haven't cracked the middle part which is to "Set Instagram Opt-In"... Help?

1172
Marine
AlexisD
AlexisDUp-and-Comer
posted in General Q&A
Why many parts of my automation gets back to an old version on save? So bothering!

Hey, The question is in the title. That is SO frustrating to progress in your automation, then you save it and many parts of it randomly go back to a previous old version of the automation. I’m forced to review all the parts of the automation. It may be “due to the fact I didn’t clean my cache” but why would you keep this in the cache anyways and for some reason put randomly parts of the automation to an older version? Please fix basic things like that!

202
AlexisD
Reza4am
Reza4am
asked in General Q&A
how remove Facebook page

Hi i can't remove my deactive Facebook page and i can't remove this from manychat!!! What should I do now?

341
rogerioaraujo
Sadia89
Sadia89Up-and-Comer
asked in General Q&A
website link not working in DM automation

I can't seem to get my link to work. I tried the preview and when it send the button for the link it doesn't work. Can someone please help my first time 🙈

161
Sadia89
MAB
MABUp-and-Comer
asked in General Q&A
condition is not working with data collection

The current setup is not functioning correctly with the data collection process, specifically regarding the default skip button.When I click on both buttons—1. Book an Appointment and 2. Skip Button (the default in data collection)—the following action triggered is Send Message #5.I would like to have distinct responses for each button. If I click on Book an Appointment, it should trigger Send Message #5. Conversely, if I click on the Skip Button, it should trigger Send Message #13.I need help on the subject.Thanks and Regards.  

605
MAB
simon-cizict
simon-cizictUp-and-Comer
asked in General Q&A
WhatsApp 24 hour messaging window/Customer support

Hello all,We’re currently testing Manychat to see whether it will meet our requirements, but we are encountering a few scenarios where the 24-hour messaging window is a challenge.  For example:We operate from 9:00  a.m. to 5:30 p.m., Monday through Friday. So, in some cases, we may receive a message at 5:00 p.m. on Friday and cannot respond appropriately until Monday morning. We often engage and initiate conversations with our contacts outside of this window with follow-up messages. For example, five days after the initial conversation, we might send "Hi Simon, just to let you know we will deliver your laptop tomorrow at 1 PM" or "Hi Simon, I was wondering whether you had a chance to do Y."We occasionally send a WhatsApp message to a new customer after speaking with them on the phone (we initiate a conversation).  For example, "Hi Simon, it was great talking to you on the phone. When you have a chance, could you send me X detail and some photos of your office?"We may initiate a convers

753
Gustavo Boregio
Daliso
DalisoUp-and-Comer
asked in General Q&A
How to check if a team member replied manually after 24 hours?

Hi everyone! 👋I'm fairly new to ManyChat and I'm trying to build an escalation system where a contact gets reassigned to another team member if the currently assigned member doesn't respond within 24 hours.Right now, I’m struggling with how to accurately detect if a team member (human) has replied manually to the contact’s message. I tried using the “Last Interaction in WhatsApp” condition, but I noticed that it also counts automated messages as interaction — which makes it hard to know if a real team member actually replied.Is there a way to track only human responses (not automated flows), even if the message from the contact was sent more than 24 hours ago? I’d really appreciate any tips, examples, or best practices — even if it's a workaround!Thanks in advance for any help 🙏

514
Daliso
OlharPedroValentim
OlharPedroValentim
asked in General Q&A
After manychat support asked me to configure my Facebook to resolve an error, my manychat stopped working!

I am facing a problem in my automations. At first I was having a problem with it. I had an automation that responded to a comment on Reels, and then linked to the trigger there was an action block, which was an opt-in, and then a block to respond to the comment.I realized the error and quickly fixed it.After that, another error occurred, with the buttons. When the person clicked on any button, from this button linked to the message, to another automation, etc., it DIDN'T work!And the problem is that I talked to other people who used ManyChat, and they said they were having the same problem with the buttons!I sent it to support, and they sent me some settings that I had to change, and I did them.How to remove this permission  and add this link to manychat, before there was nothing linked, it was empty!   But now my automations are no longer working!I had created a debug automation to manually send to people who were within 24 hours, and it had worked!Here's an example: And now, after th

140
OlharPedroValentim
jplific
jplificUp-and-Comer
asked in General Q&A
Unable to Unassign a Conversation Automatically Assigned to an Agent

I'm facing a limitation in ManyChat regarding Live Chat conversation assignments. When a conversation is automatically assigned to an agent (e.g., via a rule or trigger), there seems to be no way to unassign it — not through automation.I need a way to remove the assignment (set it back to “Unassigned”) so that the conversation can be redistributed or handled by another agent, especially in cases where the originally assigned agent is unavailable.Is this a known limitation? Has anyone found a workaround?Any help or insights would be greatly appreciated. Thanks!

443
rogerioaraujo
MK_CapeTown
MK_CapeTownChannel Explorer
asked in General Q&A
Automation does not activate after user comments on a 'specific' post.

Hi, I have been trying to create a flow where a comment onto a SPECIFIC post should activate the automation. I have tried to it now many times and it does not work. “I made sure that after the trigger comes a Comment Reply”. I also tried it out with a different post, but also not working. Here is the flow: If anyone could assist would be appreciated. Thank you. Mareike

563
MK_CapeTown
Riyad Samer
Riyad SamerUp-and-Comer
asked in General Q&A
Urgent Issue: Message Discrepancy Between Accounts – Risking Client Relationship

Hi everyone.,I am currently experiencing a critical issue with my ManyChat automation that is causing significant confusion and embarrassment with a high-profile client in Dubai.Here is the situation:During an automation flow intended to promote an offer for a luxury hotel, I am unexpectedly seeing messages related to a completely different business, Adrenaline Fitness Club. This issue has led to an improper user experience, causing the wrong brand name to appear in key customer interactions.This mix-up is quite serious as it is impacting my reputation with the client and could lead to a loss of trust and business. It appears that this problem may be due to a technical issue within ManyChat itself, as all settings were carefully reviewed and confirmed to be correct.I would greatly appreciate your prompt assistance in identifying the cause of this issue and helping me resolve it as quickly as possible. This matter requires urgent attention to avoid further complications with the client.

182
Riyad Samer
onflick
onflick
asked in General Q&A
WhatsApp + ManyChat Issue – False Facebook Block Error

Hi everyone, I’d really appreciate some help 🙏I’m trying to connect my WhatsApp account to ManyChat, but I keep getting an error saying that my Facebook account is blocked.I double-checked — my Facebook account is not blocked, everything looks fine in both Facebook and Business Manager.I can’t figure out where the issue is, how to connect it properly, or even how to reach ManyChat support directly.If anyone has dealt with this before or knows what to do — I’d really appreciate your guidance.Thanks in advance! 🙏

251
Fabio Gaulke
Leonardo Lacerda
Leonardo Lacerda
asked in General Q&A
How to setting sales and upsells in chat after integrate stripe account

I connect my stripe account into Manychat, but i can't find where i configure sales and upsells at the automatics flows 

111
rogerioaraujo
Steven
Steven
asked in General Q&A
WhatsApp Flows

How to send WhatsApp Flow to Many Chat?https://developers.facebook.com/docs/whatsapp/flows/

3633
CBA
blessingkp13
blessingkp13
asked in General Q&A
Triggers to new flows

I am making a multi flow chatbot, how do i make it so a flow can be triggered by another flow? for example:If Flow 1 ends with: start Flow 2 automation In flow 2, which first step should i put so its triggered when a action is Flow 2 automation?

837
rogerioaraujo
Rachko
RachkoUp-and-Comer
asked in General Q&A
Automation doesn't work on button click

Hello,when someone comments on my video, manychat sends him a message with a button to continue the chat.After clicking the button, nothing happens. for months it has worked and now it stopped working on all of the automations.Please help, thanks :)

38715
mareks.media
egawab
egawabUp-and-Comer
asked in General Q&A
importing old chats

Hello,I have an 8 years old business page with tens of thousands of previous inbox chats, is it possible to import them to many chat?

321
rogerioaraujo
egawab
egawabUp-and-Comer
asked in General Q&A
manychat whatsapp verification

Hello, I bought the temp WhatsApp number through many chat , but don't know how to receive the verification code while connecting Facebook! 

562
egawab
iHawe
iHawe
asked in General Q&A
You've reached the maximum number of ad accounts associated with this Business Manager account.

Hello everyone,I have been waiting for ManyChat to add embedded signup for the ability to use WhatsApp Buisness App and the API functionality,The problem is now when I try to connect my existing  it through's this error message:I have remove business assets and ad accounts but still getting the same message.I desperately need this to retarget my audience soon,Any help would be much appreciated.

261
Fabio Gaulke
ismoilahmad
ismoilahmad
asked in General Q&A
Instagram Comments Automations Not Sending [Please Help]

Hello, the automated comments in my chat are not working. What can I do to solve this problem?

391
Fabio Gaulke
JulioHerrmann
JulioHerrmannUp-and-Comer
asked in General Q&A
Trouble with google sheets "Get row by value" function

I have been working on an automation with Manychat ffor a whileBut now I got a problem with syncing information from Google Sheets: When I use the “Get For by Value” function, it doesn’t save the imports I have to make.In the past, I was able to do it, but it has been at least week since it doesn’t work at all: I am exemplifying under here:I choose the spreadsheet, lookup, etc as usual. But once I click on “save”, when I come back, the information on which info manychat should get from the sheet, gets cleaned as if I haven’t selected anything before  Am I doing something wrong? Is it a problem on Manychat platform? 

221
Fabio Gaulke
webmarketingcreations
webmarketingcreationsUp-and-Comer
asked in General Q&A
I need help with clients accounts

Quiero ofrecer el servicio de ManyChat para empresas. Según tengo entendido, ellos tendrían que crear una cuenta en ManyChat y añadirme como administrador, pero no sé cómo hacerlo. Además, me gustaría encargarme del pago de la suscripción de ManyChat. ¿Sería esto posible? Si alguien me puede explicar cómo hacerlo, se lo agradecería mucho.Gracias por la ayuda. I want to offer ManyChat services to businesses. As far as I understand, they would need to create a ManyChat account and add me as an administrator, but I'm not sure how they would do that. I’d also like to handle the payment for the ManyChat subscription. Would that be possible? If someone could explain how to do it, I’d really appreciate it.Thanks for the help!

352
webmarketingcreations
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