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(Tue, 22 Oct, 4:00 pm)

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M2GT

asked in General Q&A

How to Create Support Ticket?

How do we contact Manychat to submit a support ticket? We cannot find an email address. What is the email address for support?

2 months ago

Chris310Up-and-Comer

asked in General Q&A

How do I contact support?

Basic automations are not loading and the link to the help zendesk is broken. 😠

2 months ago

Devlon Jarrod Horne

asked in General Q&A

Is there no support for this app whatsoever?

FAQs and a chat bot that loops back to itself when trying to open a ticket?… fantastic. I would like to know about the main issues with this app as we are using SendPulse and it is giving us message and automation issues. Apparently this app is partnered with Meta?What I did is rebuild our entire flow from SendPulse into ManyChat. But we are not going to ‘shift’ to this app without understanding its application and use in terms of what we need. Also, I think our account is a professional account and it says in the pricing that technical support is available as an additional feature? I don’t see that anywhere. so, if someone could explain to me precisely where I can find support?According to my research this app experience problems just as SendPulse does with automated messages. So if someone from actual support can get back to me via my email, that would be fantastic because we are looking for a proper solution. Thank you

2 months ago

Marketing Hub AIUp-and-Comer

asked in General Q&A

Phone and email not registering as data fields in my conversation.

All day I have been creating an automation whereby I collect an email and phone number from the Dm’s and then trigger an outbound call once they’ve submitted their phone number, for this to work I used Make and Vapi. the only thing wrong now is an issue that lies in Manychat the numbers and emails that get collected don't register and it’s not sending the right data to Make to make the call can anybody help or advise with this issue, thank you!

2 months ago

Sara_PromosferaUp-and-Comer

asked in General Q&A

Stop automation after a specific date even if a user is already in the middle of it

Hello ManyChat Community,I hope you're all doing well!I have a question regarding managing automations in ManyChat. I would like to know if there is a way to stop an automation after a specific date, even if a user is already in the middle of it. Essentially, I need to ensure that when a user clicks on any buttons in the flow after the set date, the automation either:Displays a specific message indicating that the automation has ended, or Does nothing and prevents the flow from continuing.Has anyone tackled this issue before, or can anyone offer some guidance on how to set this up? I’d really appreciate any advice or solutions you might have.Thanks in advance for your help!Sara

2 months ago

AwaisToorChannel Explorer

asked in General Q&A

Integration of Android App with WhatsApp Chatbot

I need help with a client project where they run a GPS tracker business for vehicles. They want to build a WhatsApp chatbot powered by ManyChat. The client has an Android app that allows their customers to access the GPS location of their vehicles.I want to build the chatbot using ManyChat and integrate it with the Android app. Please guide me step-by-step on how to integrate the Android app with the WhatsApp chatbot powered by ManyChat.

2 months ago

Marcos MUp-and-Comer

asked in General Q&A

Whatsapp Leads from a physical location

Hello! Would like to create a flow to collect physical WhatsApp Leads.I've done it before for Facebook Ads sending them to Whatsapp, but not sure how to send people that are physically in the location... what would be the best way?Using a QR code? or a NFC chip? How can I differentiate the leads coming from different QR Codes in Manychat? Because nowadays I have a trigger when someone types anything. Should it be based on what they type? or is there another way to know when it is coming based on the QR code por example? TIA

2 months ago

EndrekMatiasUp-and-Comer

asked in Chatboteros en Español

necesito ayuda

Hola gente, buenas tardes! Ya tengo creado en manychat un frujo de trabajo en mi cuenta pero tengo que conectarlo la cuenta de messenger de mi cliente. Alguien me podria guiar un poco en como se hace?

2 months ago

Sven van Stek

asked in General Q&A

Help Needed: Instagram Reels Not Reaching Non-Followers After Successful Automation Launch

Hi awesome community!I'm currently running ManyChat automations for my newsletter Instagram page about innovation news. I post every day with a different ManyChat automation for each news article. I've been running the automation for a month now. The first three weeks were great, with an increase in engagement, comments, likes, etc. The page was growing!However, in the last week, Instagram suddenly stopped pushing my reels to non-followers. Currently, my last videos haven't reached any non-followers...Has anyone else experienced this or knows what might be causing this problem?

2 months ago

yedarm parkUp-and-Comer

asked in General Q&A

Unable to log in to maychat due to Facebook deactivation

My Facebook account has been disabled for unknown reasons. I logged in on Facebook and was using it in conjunction with my Instagram.I can't log in to maychat due to deactivation of my Facebook account. I'd like to change the link to another Facebook account, but when I asked the companychat customer center, I'm only getting answers from robots.How can I solve this problem? Every month, you can't use manychat $15 is being paid.

2 months ago

GordonFitch

asked in General Q&A

Using a Twilio number to connect with Manychat - Message failure

Any pointers please..?I have a twilio number which is correctly connected to Manychat. I am also using the Textmagic sms platform to send outgoing SMS messages which include a ‘Keyword’ which should trigger a Manychat SMS flow.The process has worked several times up until today. When the required Keyword is entered into the reply SMS message, instead of triggering the Manychat SMS flow, another SMS message (not initiated by the flow) is sent to the sender which reads “Reply STOP to unsubscribe”.It looks like I have missed something, but Im not sure what. Advice appreciated - Cheers :-)

I'm already connected one of my Instagram account, but I don't know with Facebook account, how can I fix this ?

2 months ago

BaharehUp-and-Comer

asked in General Q&A

error uploading an automation

Hi,hope your day is going well.I have a problem with my manychat and that’s it: when I try to make a comment automation it gives me this error : failed to publish the automation I want to know why?how can I fix that?it was all good with instagram reply automation but with comments it’s not working thanks

2 months ago

amanda.hainline

asked in General Q&A

Public replies not working - skips that and goes straight to DM

I am trying to create a simple automation that starts off with multiple public replies with 1 trigger key word, then sends a DM sequence. I set it up in the trigger but when I tried the automation, it didn’t post a public reply and just sends the DM right away. I can’t figure out why it is not replying publicly first. Any ideas?

2 months ago

oneyachtie

asked in General Q&A

IG hiding comments for automation

I have set up an automation and when the user comments it sends them the information. But, when someone comments with the keyword I’ve chosen, IG hides their comments and theirs only.How can I stop it from doing this?

Does ManyChat automatically un-subscribe contacts from a Subscription List? If ManyChat does do this, any idea the timeframe of when this happens automatically? I had a Subscription List with around 300 contacts in it, but now, there is only 2 (Both signed up in the last month). Anyway to get these contacts back on the Subscription List without having them opt-in again?

2 months ago

christabevan

asked in General Q&A

Sync between IG inbox and MC inbox

My client has noticed that there is a significant lag time between when she responds to someone in her DMs directly in Instagram and when that message shows up in the Manychat inbox.We are in the middle of a launch currently and I’m trying to help her manage messages, but it’s confusing (and awkward) that her responses to people aren’t displaying for hours.Is there something to sync them faster?

2 months ago

Vadim CiobanuChat Surfer

asked in General Q&A

Issues with CUFs in form URL parameters

Hello!I use an Airtable form to capture data from users. I want to send data from the bot to the form using URL parameters that allow me to prefill the form fields. If the Custom Fields are empty, the form fields should also be empty. However, ManyChat sends the Custom Fields' IDs as values in the URL parameters.How to figure this out?

2 months ago

teddy

asked in General Q&A

HELP ME! my trigger disabled

2 months ago

giseli

asked in General Q&A

Flow button not appearing

For some reason, the Flow button don’t show up in my sidebar. Am I doing something wrong?

2 months ago

avatariyacompany98

asked in General Q&A

Instagram trigger for any incoming meesages

Is there way to instagram trigger for any incoming user message, without filtering by specific keywords?

2 months ago

bruno.ferreiraChannel Explorer

asked in General Q&A

How do I reactivate a contact I unsubscribed from on Instagram?

I canceled my contact's Instagram subscription, I use it for testing. And now I can't activate it again. I've tried sending "subscribe" and "start" in the direct message and nothing activates it again so I can test the automations. Can you help me?

Hello, I need help, I have been trying to connect a new whatsapp as required to automatize the business. I bought a U.S. number from ManyChat and it won’t work still. This is the message I getThis account does not have permit to add new phone numbers. Esta cuenta de WhatsApp Business no tiene permiso para agregar números de teléfono Anyone has any useful information on this? I cannot contact manychat, so I got here

2 months ago

BeaBo

asked in General Q&A

How can I switch to connect to a different Instagram profile?

When I set up Manychat I connected it to one of my Instagram profiles successfully. But how can I switch to connect to a different Instagram profile of mine?

2 months ago

idiomas1234

asked in Chatboteros en Español

Instagram no muestra los mensajes

Hice un bot para recopilar información a los que están interesados, el flujo sirve pero el problema es que en Instagram no se ven los mensajes. la prueba que hice fui yo siguiendo el flujo que hice pero ningún mensaje de Instagram se ve.

2 months ago

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