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3561 Topics
ethxnd
ethxndUp-and-Comer
posted in General Q&A
Can I resell Manychat's services through my agency?

I have a marketing agency and would like to resell Manychat’s services to my customers. How can I go about doing this in becoming a partner and is it even allowed in the first place? 

1214
ethxnd
pynchon
pynchonChat Surfer
asked in General Q&A
Instagram flows triggering only once

Hello guys! For some reason my flows on Instagram (specifically for posts) are being triggered only once. If you’ve already triggered it using the keyword and you try do that again, it won’t work. It didn’t use to be like this and I’m not sure what changed.Anyone got any light to shine on this? Thank you!

352
pynchon
Siji
Siji
posted in General Q&A
HOW TO CONNECT MANNYCHATS TO GOOGLE ADS

Hello,Please, I want to connect MannyChats to my Google ads.I believe this will help improve the quality of leads i get from my campaign because the UI in MannyChat is great!Any Idea or step-by-step process on how I can do this? Thank you. 

281
Gustavo Boregio
Boboy Montano
Boboy Montano
asked in General Q&A
My Pro Account always directs to Meta Business - Is this normal?  how do I correct this 

My Pro Account always directs to Meta Business - Is this normal?  how do I correct this 

60
Boboy Montano
hyojung
hyojung
asked in General Q&A
refund

I was only going to try Manichat for two weeks for free, but the payment was automatically made. I used it once during the free trial, and I want to refund Manichat  

561
rodrigo_silvano
CarlOrf
CarlOrfUp-and-Comer
asked in General Q&A
No idea where to find Json code

Hi, I’ve spent the past few hours looking through all the support docs. Nothing is showing where I can find the Json code to drop into FB.  I have an active automation and cannot, for the life of me, figure out where to find the code I need to drop into my ad.  Please spell it out for me like I’m -9. Thanks!

2418
Fabio Gaulke
minuevadieta
minuevadietaUp-and-Comer
asked in General Q&A
Automation doesn't work with Ads (FB post)

Hi! I created an automation to send a DM upon a comment with a keyword. I set it to trigger with any post, but it won’t work with a FB ad post. I tried adding the post’s ID and Manychat won’t find the post. The post isn’t showing either on the list when I try to set it to an individual post.I need this to work as my regular “comment X and I’ll DM you” posts, only that this time it’s from an ad. How can I make it work?Thank you!

1803
brcr98
Mina
Mina
asked in General Q&A
Payment Declined

Dear ManyChat Team,I hope this message finds you well. I am reaching out to request your assistance with activating the Pro version of ManyChat for $15. I have already been in contact with your support team via email, specifically with Mauricio Scaglione, and my ticket number is [#255083].Here is the issue: I would like to subscribe to the Pro plan, but my credit card is consistently declined during the payment process. I contacted my bank (Klarna) to investigate the matter, but they were unable to identify the reason for the declined transactions.Since the Pro version is critical for an important project I am working on with an expert, I kindly ask if you could provide an alternative payment method, such as PayPal, or suggest another solution.It is crucial for my business to activate the Pro plan as soon as possible, as my customers are eagerly waiting for this project. I would greatly appreciate your support and a prompt resolution to this matter.Thank you very much for your help. I

321
rodrigo_silvano
yefersonflo98
yefersonflo98
asked in General Q&A
Does a number purchased with Manychat work with the free version of the tool?

I was going to buy a WhatsApp number directly from Manychat to integrate it into my account, but then I got this screen.What I understand is that, practically, Manychat forces me to keep the PRO version to use the WhatsApp number I bought with them.Am I right or can I also have the WhatsApp number purchased with Manychat with the free version of the tool?   

81
Gustavo Boregio
sunchic
sunchicUp-and-Comer
asked in General Q&A
Filter Facebook Comments That meet conditions

I want to have a system identify the posts from Facebook Groups I’m part of that meet certain criteria which I’m qualified to reply and someone provide an automated response on some conditional logic. For example, if there are posts in a group asking for Quotes on airbnbs that have 5 bedrooms minimum for specific dates and locations, and these match mine, I would like to autoreply in the way each Facebook Group requires. Does Manychat support this use case? Does anyone know if Facebook Group comments allow it for automation? The problem to solve is to automate a very manual and timely process every day to see which Group comments I am qualified to answer. 

242
sunchic
khalps
khalps
asked in General Q&A
Facebook Intergration for 'public auto response in feed'

When I'm trying to set up my Facebook automations, when choosing to turn on ‘public auto-response in feed’, it gives me this message - “We need to get advanced Facebook permissions from your account to use this feature. Ask the page owner to grant permission.” but no guidance on what I need to do. I’ve searched my Facebook business account settings and can’t find what to do. I’ve also tried Google but no luck! I’m likely just being dumb! Has anyone had this problem and knows how to fix it? Thank you!!!

5652
MyTribeCare
Desertdool
Desertdool
asked in General Q&A
Automation for older posts.

I figured it out! It will work if you’re on the website! Hi! I’m trying to create an automation for older posts and they don’t show up for selection when I’m trying to setup. Does it only allow to go back for a certain period of time? Thanks! 

331
rodrigo_silvano
ibtesamgul
ibtesamgulUp-and-Comer
posted in General Q&A
Stuck in account login

Hi Guys, I am stuck with my account login. When i reset my password, it goes to my email which is Gmail. But when i login it using Gmail, it says the account dont exist! please help me!

171
rodrigo_silvano
Chelsyoder
Chelsyoder
asked in General Q&A
replacing instagram account

Hello! I have my old/deactivated instagram account connected to many chat however I cannot seem to figure out how to replace that one with my instagram that I now have. Any idea how to do this?

1983
rodrigo_silvano
Ziad Amr
Ziad AmrUp-and-Comer
asked in General Q&A
Google Sheets Integration

Hello, ManyChat Community!I am looking for assistance with generating unique IDs for each new row inserted in Google Sheets after users complete a flow in ManyChat. Here’s what I have set up so far:Google Sheets Integration: I have a Google Sheet where I want to insert new rows based on user interactions in ManyChat. Insert Row After Flow: A new row is added automatically after a user completes a specific flow in ManyChat. Unique ID Requirement: I want to generate a unique ID for each new row that is added to the sheet.Specific Requirements:The unique ID should be formatted consistently (e.g., GL-0001, GL-0002, etc.). I need guidance on how to implement this using Google Apps Script or another method to ensure that the unique IDs do not duplicate.If anyone has experience with this or can point me in the right direction, I would greatly appreciate it!Thank you!

542
Ziad Amr
snoller
snollerUp-and-Comer
asked in General Q&A
Automation with Chatbot - how can i wait for user message?

Hi all,i want to integrate my Chatbot (Hybridai.one - like Chatbase) to ManyChat and create a communication flow for the user based on AI. Ideally i would not want to use make.com or anything else on top. So i am trying to get it done in an Manychat Automation. The only thing i am missing is between two dynamic content messages is something like “wait for user response”. The only thing i can find is “delay”. Any idea how to solve this within ManyChat?BR Stephan

612
snoller
soamjena
soamjena
asked in General Q&A
How do we link instagram channel link in DM without opening to a new tab ?

How do we link instagram channel link in DM without opening to a new tab ?For example my automation looks like for stories, where Im basically asking users to join the IG free channel.But now when they click the link, it goes to a new window, while it should open within instagram channel page directly and let them join. The new window opening isnt working for channels and users not able to reach the channel. How do we make sure, the click opens within instagram and directly goes to channel page instead of opening a new window ?   

230
soamjena
ramirogiri
ramirogiri
asked in General Q&A
Need Help with AI ending of funnel - How can I Label people who needs human attention to be easily acesible?

Good afternoon from Buenos Aires, community!I’ve been improving our AI CHAT BOT to the point that it’s working REALLY well. But i Have one problem. I can’t find an effective way to label the chats of people who NEED a human attention to resolve a problem or question. This is the most common sense solution i’ve found to implement, but it don’t seem to work well. In synthesis what I would need to do is: When people chatting with AI say the world “TALK TO / HUMAN / PERSONA”, [or it would be even better if AI recognized the situation] send that chat to a label to be more easibly found by our representatives.  Hope someone can help me and thank you very much in advance! 

281
Fabio Gaulke
cenz5209
cenz5209Up-and-Comer
asked in General Q&A
How to follow-up with those who didn't click comment reply message?

I lose a lot of leads on Instagram, because their message is not being delivered to their DMs - they just see a blank message.To make this situation better, I want to send a follow up DM if they didn’t click on the ‘comment reply message’s button after 5-10 minutes.How can I do that is this even possible? Thanks.

361
Fabio Gaulke
asgerlaursen
asgerlaursenUp-and-Comer
asked in General Q&A
Sequnces not working

Hello Fellow ManyChattersI am trying to set up a sequence for my coaching clients.After a session they subscribe to the next sequence in their 12 week program.I want my bot to give them inspiration through out the day (2-3 messages a day) I have created an automation with a few added smart delays - so it is all in one automation pr. day.The client subscribes to a Messenger List and to the sequence - and all looks good - I think.But nothing happens - that is - no message is sent to the client at least.I can see in the chat with the client that the sequence is running, and the smart delay is triggered  - but no messages are coming through.Any ideas, hits or input - maybe I am missing something the is preventing the messages to come through?  Thank you dearly for your answers Asger

1085
Joren Wouters
Courtney Grandi
Courtney GrandiUp-and-Comer
asked in General Q&A
Manychat lingo for New Users

I have read the entire Manychat Commumity intro with a great description of the ins and outs of ManyChat.  I don't understand most of the lingo.   Is there anyone who could help me decode the language being used?  4 days ago my auto-reply was set up and worked once.  Now, nothing.  I feel in over my head...BIG time.  lol.  please help 

183
Gustavo Boregio
Gabrieloliviera
Gabrieloliviera
asked in General Q&A
Inscrição instagram, como inscrever contatos de outros países?

Estou tentando criar uma sequência em que o lead se inscreve no evento pelo Instagram e em seguida recebe a confirmação via whatsapp, porém não estou conseguindo captar leads que tenha números estrangeiros.

131
Gustavo Boregio
Apurva
Apurva
asked in General Q&A
Manychat Wallet Balance check

How can I set up a wallet balance check on my ManyChat account?I do not want to set up auto-fill wallet since Indian Card policies create a problem and then the card gets blocked.Looking to set up this with an API Call or Email notifications, etc.Any ideas?

231
Gustavo Boregio
Rii
Rii
asked in General Q&A
Marketing Automation - 509/2500 contacts used

Hi everyone, I noticed that my Marketing Automation plan shows 509/2500 contacts used, but I don’t actually have that many clients actively engaging with my bot. I suspect it’s counting all dialogs, including those that don’t involve the bot directly. Is there a way to adjust the settings so that ManyChat only tracks or counts conversations where the bot is actively interacting with users? My goal is to avoid unnecessary contact usage for manual or non-bot conversations. Any tips or solutions would be greatly appreciated! Thanks in advance for your help!

211
Gustavo Boregio
A
anbtbUp-and-Comer
posted in General Q&A
Card URL Shortener is not disabled in WhatsApp bot

Good afternoon. Help please, manychat in my WhatsApp bots always shortens links, although in the settings it is forbidden. 

271
Gustavo Boregio
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