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3870 Topics
Charmaine
CharmaineUp-and-Comer
asked in General Q&A
keyword prompts not working

hello, i have Manychat pro and refreshed permissions BUT i typed a keyword to get some stickers (freebie) from an instagram post, i received the chat immediately to my inbox, I clicked the button to receive freebie but its saying ‘hmmm cant connect manychat?? what is this?’ Im concerned that this happens with my own automations to others! Also i checked on the instagram end in settings and permissions, thats all fine.

805
Fabio Gaulke
EBABA
EBABAUp-and-Comer
asked in General Q&A
Can't create an external request - NOSENSE JSON ERROR AND A NEW STRANGE REQUIRED FIELD (TEST CONTACT))

Hi, I was just creating my first automation, on trial, but testing the pro account. I can't setup a very simple external request and I note that it shows a different required field (test contact) when comparing to some tutorials that I watched.In the upper right corner it's requiring a test contact, but I don't have a clue how to set it. But I don't see it on other users over the net.Another bizare validation is that it doesn't validate the json correctly… Even a very simple json it's gives me a strange error.{“oi”: “oi"} is not wrong… But it says Invalid JSON, not defined variables…Pls, anyone have any guess? Thank you! 

59313
kokoz
kokoz
kokozUp-and-Comer
asked in General Q&A
oh my....someone please help. What is this random "contact for testing" that doesn't update when I ad contacts in the contacts section. what is this???

why would we need this and how do we bypass??

381
Fabio Gaulke
C
Chloe
posted in General Q&A
Error with IG on 2 accounts

I started a Many Chat account (1), added my IG page (1), then decided to create another IG account (2). I deleted the 1st IG page on MC, added my 2nd IG account, then tried to change the email. It didn’t work.So, I deleted both IG accounts, then deleted the Many Chat Account.  I started my 2nd Many Chat account with another email address, tried adding my new IG account (2) and it keeps tell me that it’s linked to another account and when I look at my 2nd Manychat, it’s shows my first IG account.Clear as mud?!  I don’t know how to fix the loop.  

191
Fabio Gaulke
Mkwiatkowski
Mkwiatkowski
posted in General Q&A
Error: “something went wrong. please try again”

Any idea why this might be happening? It’s been 4 days of not being able to do a DM automation on a post. 

1471
Fabio Gaulke
M
Mike0908
asked in General Q&A
How can I notify someone else within messanger that a chat needs attention?

Hi,I manage the technology for my business (website, punchout, and social media integrations). I am not the person that responds to customers. Our owner and social media person does.I have a quick response in messenger for “Live Chat” so the customer can signal that they want to speak with someone directly.How can I make that message notify or standout to my owner or social media person so they know that specific chat needs their attention?They do not use the ManyChat platform and wish to keep all their communication within Meta/Facebook.Thanks

392
Fabio Gaulke
Lourival
Lourival
posted in General Q&A
API createsubscriber not setting email

Hello guys, I’m trying to use MC API createsubscriber. As the documentation says those are the input parameters { "first_name": "string", "last_name": "string", "phone": "string", "whatsapp_phone": "string", "email": "string", "gender": "string", "has_opt_in_sms": true, "has_opt_in_email": true, "consent_phrase": "string"}  I’m sending all fields including has_opt_in_email: true, and still the contact shows with no email. Other fields like whatsapp are ok, but the email. Would love some guidance.

421
Fabio Gaulke
Setpol
Setpol
asked in General Q&A
common question regarding the Contact limit

hi there, after a long break about two or three years ago, manychat features were free then,Manychat Fb messenger bot helped me a lot at that time. So again i came back to use its features but new plans that im not aware about it.  i have only one question. What does contact limit means?  suppose i have 10k fb messages, and the limit of contacts in manychat is 500 only. Does it mean i can only broadcast automessage to only 500?  pls explaim me and sorry my english is not good

571
rodrigo_silvano
Neurona
NeuronaUp-and-Comer
posted in General Q&A
Instagram connection with Voiceflow is not working as it should

I have a flow in Manychat that connects a chatbot made on Voiceflow with several social networks like Whatsapp, Facebook and Instagram.Recently i´m having problems whit the connection to Instagram. When i text with the chatbot on IG the messages send and error when getting to certain part of the chatbot´s flow instead of following like it should it just goes back to the beggining of the chatbot flow and starts again.Already tried changing the flow in Manychat and Voiceflow but nothing and those same flows are working perfectly on the others plataforms, also refreshed the permissions and disconnected and connected the Instagram account again just in case. Can somebody tell me why this happens?

413
Fabio Gaulke
Julylima
JulylimaUp-and-Comer
posted in General Q&A
I had my account suspended with 4 active pro plans and more than 200 dollars in balance.

Dear ManyChat Team,My account was unexpectedly suspended while I still had four active Pro plans and a balance greater than $200.00. I request the immediate reactivation of the account or a full refund of the prepaid balance.ManyChat, by not refunding this amount, is retaining an amount already paid, which constitutes an abusive practice. I emphasize that Brazilian laws prohibit the undue retention of unused prepaid balance, guaranteeing the consumer's right to a refund.I request an immediate solution:Account reactivation to continue using paid services.If reactivation is not possible, a full refund of the prepaid balance.I await an urgent response.Sincerely,Jullyanna 

876
Julylima
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
Ref/Utm code disappearing from the link in ManyChat automation

I have a flow where the reference and utm codes appears to be there in ManyChat and then once the automation is sent via IG the ref/utm codes disappear. It only seems to be happening with one particular automation - why is that the case? Has anyone experienced this?

400
livelikemad.co
Sarmad
Sarmad
posted in General Q&A
Button

I am facing problem with the Buttons that are not working on live automation chatbot.  When someone clicks on the button, it just represh the page, but not going forward What is the bug about?

411
rodrigo_silvano
olu
oluUp-and-Comer
asked in General Q&A
Contact Imports not working

I have a Pro account, but when importing contacts for WhatsApp, not all my numbers are being imported. I’ve already checked the number format, and everything appears correct. I'm importing from a CSV file.

622
Fabio Gaulke
Naama Zusman
Naama Zusman
asked in General Q&A
Adding first name to mailchimp integration

Hi! I have integrated my mailchimp with manychat so I can collect emails on Instagram (using comment on post automation), but I can't figure out how to add their first name to this integration… Is it possible? Any advice? Thanks!

260
Naama Zusman
ministryofcurry
ministryofcurryUp-and-Comer
asked in General Q&A
Send recipe to email

Hi! A long time manychat user. I use the basic automation for every IG post to DM the recipe for my reel. Is there a easy way to  Give readers option to send recipe to email and grow the newsletter? Thank you! Archana

633
rodrigo_silvano
Julylima
JulylimaUp-and-Comer
posted in General Q&A
I had my account suspended with 4 active pro plans and more than 200 dollars in balance.

Dear ManyChat Team,My account was unexpectedly suspended while I still had four active Pro plans and a balance greater than $200.00. I request the immediate reactivation of the account or a full refund of the prepaid balance.ManyChat, by not refunding this amount, is retaining an amount already paid, which constitutes an abusive practice. I emphasize that Brazilian laws prohibit the undue retention of unused prepaid balance, guaranteeing the consumer's right to a refund.I request an immediate solution:Account reactivation to continue using paid services.If reactivation is not possible, a full refund of the prepaid balance.I await an urgent response.Sincerely,Jullyannaexpediavoos@gmail.com

160
Julylima
ministryofcurry
ministryofcurryUp-and-Comer
posted in General Q&A
How to set up manychat for Facebook

I have been using manychat for IG reels and they are working out great! The same reels are posted to my linked facebook account. How can I extend the IG automation to FB? I am not seeing Facebook option in my manychat settings;  Thank you!

533
ministryofcurry
Vivian Kuo
Vivian KuoUp-and-Comer
asked in General Q&A
Why can't I use broadcasting in instagram?

Hello! I would like to use the Instagram Broadcast feature to send messages to followers who have previously commented on my posts.I found a button that seems to allow exporting the follower list—is this the correct one?Or is there another function that allows me to export a list of followers who have commented on my past posts into a spreadsheet?  

1627
Gustavo Boregio
Grigor
GrigorRising Conversationalist
asked in General Q&A
How to do Paid Broadcast in Messenger in 2025

Hey everyone,I have a question regarding ManyChat. Since paid broadcasts are no longer an option, how can I send messages to all my subscribers? For example, I have 10,000 subscribers in ManyChat, and I’d like to send paid messages as we used to do.

1178
rodrigo_silvano
Waqas Khan
Waqas KhanUp-and-Comer
asked in General Q&A
Issue with google sheet integration

Hello Everyone. I am having issue with google sheet integration. I want to save the information regarding button pressed by a user. For example, If a user selects from any of the three therapist name, I want their name to be exported to my google sheet that I have already integrated. Currently when I execute this, I am not getting the names in the sheet rather some distorted alphabets. Can any body help me in this regard? Thank you in advance.

403
rodrigo_silvano
anstock
anstock
asked in General Q&A
Connected Instagram account does not show all posts or reels

I have connected to 2 different Manychat accounts using 2 different Google accounts. Everything works fine on one account, but on the other Manychat only shows me a portion of the posts and reels I have posted there.

220
anstock
H
has96
posted in General Q&A
HIRING a ManyChat Expert for a potentially long-term role

Hi! I'm looking for an intermediate ManyChat expert with decent practical hands-on experience setting up ManyChat automations for other businesses.Let me know if you are available and interested in ManyChat setups on a regular ongoing basis (with a basic salary+bonuses), so I can reach out to review some past samples and flows.

311
Gustavo Boregio
Biancastepsis
BiancastepsisUp-and-Comer
asked in General Q&A
Mention @Username in comment reply

When im doing auto reply's on comments, how can i mention the user who made the comment? The cuffs to choose the user are not there in the random comment answer selection.Im talking about the Instagram Comment Reply under my post and not about the message you are sending to the commenter. 

824
Fabio Gaulke
batawa
batawaUp-and-Comer
posted in General Q&A
Manychat not picking up messages

i am new here so forgive me, however my issue is that i (IG business account) manually wrote to another user and then hoped that the reply from the user would be captured by manychat so that i can reply to it via manychat unfortunately manychat did not even trigger its as if there was no message at all that was sent. What am I missing

141
rodrigo_silvano
cara melol
cara melol
asked in General Q&A
erro Recarregar ao clicar em opção da automação na DM do Insta

Criei uma automação pra DM do Instagram mas quando a pessoa clicou na opção, não envia resposta e a página simplesmente recarrega como se estivesse apertado F5 Como resolver? 

81
rodrigo_silvano
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