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General Q&A

Any questions you have about using Manychat.

  • 3,745 Topics
  • 7,835 Replies
3746 Topics
RoseEm
RoseEmUp-and-Comer
asked in General Q&A
Can't switch on the trigger button. "You can not activate the widget on the Free plan"

Hi! I set up automations to have those quick reply’s in DM, when someone comments on my post. It worked for 2 or 3 times, now I would like to set up a 6th automation, but when I try to set up a trigger, the button at the left corner is switched off and a message appears” You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access”. I don’t use any pro elements in my trigger, is very simple. (Comment “webinar” and you get the link to webinar in DM) Also I’ve notice some off my automations are switched off at the moment, and when I want to switch them on, I can see a notification saying “set up trigger to activate”, but when I do, I’m going back to “You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access”I know free plan it’s up to 1000 users, but only few people clicked on my message on instagram before.Thanks for any help!  

11859
TinaR
Korina Dielschneider
Korina DielschneiderUp-and-Comer
asked in General Q&A
Cant connect my FB page

Hi,I want to connect my FB page with ManyChat. Have created a profile, verified the email adress and get the correct page displayed. But the “Connect” button is inactive. What can I do?Thanks - Korina 

643
gemmy94
Horatio H
Horatio H
asked in General Q&A
where can i find resources on how to build bots

hey there,where can i find resources on how to build bots?Kind regards,Horatio

402
Joren Wouters
tonafba
tonafbaUp-and-Comer
asked in General Q&A
Is anyone have issues with IG Comment Automations???

I sent out a reel yesterday on March 25th that got loads of comments.I can’t see any of the comments on IG except for a handful of them.ManyChat sent out automations like normal but to only like 6 of the 50+ comments. I haven’t changed settings.What’s going on? This was one of my better posts and I can’t even manually look at the comments. 

24911
Joren Wouters
Leandro Talhari
Leandro Talhari
asked in General Q&A
Many chat account blocked, emergency

My account was blocked even though I followed all the policies, I need help to resolve it I am following all the possible policies

420
Leandro Talhari
zel123
zel123Channel Explorer
asked in General Q&A
How can I prevent clicking a button continuously? [HELP]

How can I prevent clicking a button continuously? I want the test button to be clicked only once.  

1105
Digitalmateus
Mediama
Mediama
asked in General Q&A
Setup a second automation to deliver a free ebook.

In the Welcome message, I setup an automation to deliver 2 links to purchase a product.  Now I want to add a second automation to it to deliver a free ebook that is related to the product.  I want to setup an optin to collect emails and then have the pdf sent directly to the DM and the email address.  I’m stuck on setting up the optin automation…..actually the whole funnel for it.  I know I need to put the pdf in Google drive to link.  

2000
Mediama
myvillacity
myvillacityUp-and-Comer
asked in General Q&A
How Can I fix it I'm living in Turkey!

Your message could not be delivered. This business can't chat with phone numbers with your country code.تعذّر تسليم رسالتك. لا يمكن لهذا النشاط التجاري الدردشة مع أرقام هواتف تحمل رمز بلدك.پیام شما نمی‌تواند رسانده شود. این کسب‌وکار نمی‌تواند با شماره تلفن‌هایی که دارای کد کشور شما هستند، گفتگو کند.Не удалось доставить ваше сообщение. Эта компания не может вести чат с телефонными номерами с кодом вашей страны.Mesajınız teslim edilemedi. Bu işletme, ülkenizin telefon koduna sahip telefon numaralarıyla sohbet edemiyor.

512
myvillacity
Artem
Artem
asked in General Q&A
ManyChat - Automatization of comments.

Hello. We made automatization on comments with special words in Facebook.But the Manychat answering on the comments only that was leaven under the poston the page. If this post reposted to another group and people are leaving there comments, automatization not started and not answering to the people!  We choiced options:1) When the follower leaving  comment under the “ ANY PUBLICATION” and comment contains special word !2) We turned on and off the option "Track first level comments" In both cases, nothing changes!How to solve this problem ?

270
Artem
Deborah
DeborahUp-and-Comer
asked in General Q&A
Cannot create simple automation (comment -> DM) Am i doing something wrong?

When trying to save i get this error. I want to send a DM when user comments something that contains “Example”. Connected with this trigger there is only a send message instagram action, that is giving me this warning. I Do not want to send a comment reply, i want to send a DM, but i cant publish since i am getting this error.  

772
Deborah
Nath
Nath
asked in General Q&A
HELP

Why aren't my automations working?

201
Juan Pablo
Shanenn
Shanenn
asked in General Q&A
I cant connect my IG Account

I have been trying for 2 days to try to connect this which seems like it should be so simple.  I have a Facebook page that I am admin for, it takes me to the steps where is shows my IG account and my FB page, it gave me a message saying you’ve now linked Mnaychat to FB but then in the review connection section in FB, when I try to do that I get an error that says You must be an admin of this associated Page’s business in Business Manager to confirm the IG account.  But I am… so frustrated and ANY help would be greatly appreciated.

251
manychatgal
M.Abel
M.Abel
asked in General Q&A
FB Auto messages

I have my IG set up so my product link goes out when someone types in my keywords but I can’t seem to figure out how to do that on FB. Help!

191
Freelancer Rakib
Mvrk23t
Mvrk23tUp-and-Comer
asked in General Q&A
Notify Admins Not Working

Dear All, I need your help. All of my Actions for Notify Admins does not have the options section where I can designate who will get the notification and how the notification will be sent.However, I can copy a previous Action for Notify Admins from another flow and everything works properly.I have sent a ticket to Manychat for help...and of course there has been no response. I have read the fix the Manychat recommends and have watched several videos to see if I was missing anything I have deleted and updated the notification email. I have refreshed permissions numerous times. I have deleted the cookies on all browsers, ie. Firefox, Chrome, Safari (I originally saw this issue on Firefox and have subsequently verified the same issue on the other browsers) I have refreshed the Manychat page numerous times I have run a virus scan on my macI need help! I have exhausted all the things that I know how to do.Thank you in advance.Kind regards,Skip 

301
Mvrk23t
zel123
zel123Channel Explorer
asked in General Q&A
How can I follow people who send messages?

When people message me, I want to follow them. How could I not do this?

351
zel123
jpdf_saver
jpdf_saver
asked in General Q&A
How to Track Meta Ads?

Hi, everybody. I run a retail shop and we’re having some trouble to identify witch ad brought a customer to our whatsapp, instagram and facebook account. While on meta platform the message come like this:We don’t have this record on the manychat’s platform. How can we get the ad id or another info to track from wich ad this customer came?

780
jpdf_saver
ItsTheRealDT
ItsTheRealDTUp-and-Comer
asked in General Q&A
Expired Subscription List Opt-Ins

Cant figure out how to delete my question here. I figured it out

190
ItsTheRealDT
Kielfigueroa
KielfigueroaUp-and-Comer
asked in General Q&A
can't send message on my fb channel

Hey there! I'm having trouble with my Facebook channel. I can't seem to send messages to ManyChat, and most of the inquiries are showing up as unknown contacts. I've tried refreshing the permissions, but it's not working. Oddly enough, my Instagram channel is running smoothly. Any help would be greatly appreciated!

621
Digitalmateus
anandkerai
anandkerai
asked in General Q&A
stripe payment links and manychat integrations

I have automation to sell product and after I send stripe payment link from that I will redirect to Instagram chat section so how can I continue chat after that

630
anandkerai
gerarcat
gerarcatChat Surfer
asked in General Q&A
CUSTOM EMOJIS

is it possible to import or create my custom emojis in manychat??

420
gerarcat
AHxH
AHxHUp-and-Comer
asked in General Q&A
Why am I getting double responses?

Why am I getting double responses? 

230
AHxH
Malena Lampazzi
Malena LampazziUp-and-Comer
asked in General Q&A
My trigger doesn´t work

Hi guys!! I really need help here.. Sorry for my bad englishI´m trying to use the trigger “apply tag to a contact” but the automation doesn´t start. ¿Do you know why?Thanks!! 

270
Malena Lampazzi
rafael razico
rafael razicoUp-and-Comer
asked in General Q&A
nao consigo excluir contatos de nao inscritos

Eu tento apagar os contatos dos não inscritos, mas eles continuam lá, só consigo apagar os contatos dos inscritos, não tem como apagar os contatos dos não inscritos?na verdade eu consigo excluir de um por um, mas quando eu tento fazer em massa não apaga?não tem como apagar um por um é muita gente.

890
rafael razico
rafael razico
rafael razicoUp-and-Comer
asked in General Q&A
eu pago pelos contatos não inscritos ou apenas pelos inscritos?

Gostaria de tirar essa dúvida, porque eu não consigo apagar os contatos não inscritos somente os inscritos, eu pago pelos contatos não inscritos e eles são contabilizados por exemplo no meu plano pro de 500 contatos?

360
rafael razico
TSSCA
TSSCA
asked in General Q&A
Messages sent twice

I have an automation set up and I tested it multiple different ways and noticed if I do not click on the button to go to an outside link that message gets sent twice. If I do click the button everything works as it should.  How do we stop the message from being sent if they don’t click on the button in the message? The ones “circled” below are the ones firing off twice - these are also linked to outside links such as facebook group, addevent calendar, and a meditation.  

10104
zel123
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