General Q&A

Bom dia,Como fazer uma automação para quem entrar em meu grupo receber uma mensagem de boas vindas aqui pelo número da API OFICIAL.

Hello eveyrone,I renewed my subscription after a year and now I am seeing “Some issues with account's permissions were found. Facebook page Admin has to Refresh Permissions.”. When I press “Refresh Permissions” the initial warning text still stays and down below of that warning text the new text appears “The page connection was successfully reloaded”. My automation or anything is still not working, not seeing the “Get started” text, etc. What should i do, i want my automation to be started ASAP.

helloi am creating a scenario in make in which i want to send a whatsapp api template by means of a flow but it is not possible. Does anyone have the solutionthanks

Do you have an official app on the App Store for download?

Hello, is it possible for it to respond to people who send us reels videos, just like it replies to people who respond to stories? Currently, it only replies when they leave comments.

Before I go PRO I would like to know if it’s possible to have automation to every post.For instance I have a recipe site and when I want to add an automation for each post where a user comments “Recipe” and get’s a DM with the specific link to that recipe on my website.Is it possible to have the same trigger word, so that it’s connected to all different posts`?

Hi! I can’t connect my manychat to my Facebook Ads. This is ridiculous. I can’t even copy a JSON CODE.Please help!   

Olá equipe ManyChat, Estou enfrentando um problema com a forma como o ManyChat está contabilizando as conversas iniciadas a partir de anúncios do Facebook no WhatsApp Business. Esse WhatsApp e PARA RECEBER APENAS PESSOAS QUE VEM DOS ANUNCIOS DO FACEBOOK DIREITO PARA WHATSAPPPDe acordo com as diretrizes do WhatsApp, as mensagens iniciais que resultam de cliques em anúncios do Facebook não devem ser cobradas e não devem ser incluídas nas minhas 1000 conversas gratuitas mensais, pois já paguei pelo anúncio e tenho uma janela de 72 horas para responder sem incorrer em cobranças adicionais.No entanto, observei que essas conversas estão sendo incluídas nas minhas 1000 conversas gratuitas, o que não acontecia anteriormente quando eu usava o Multi360. Como resultado, estou sendo cobrado por essas conversas indevidamente. Além disso, estou ciente de que, após essas 1000 conversas gratuitas, pago $15 por 500 conversas adicionais, conforme o plano do ManyChat.Estou enfrentando um problema com a f

I’m trying to join Manychat, but i really can’t connect my instagram account. In order to join, i need to also select my facebook, but it doesn’t find the page. If it doesn’t find the page, manychat ask if he should create it. When i press ok, the messagge “Something went wrong.” Pops up. I really don’t know i watched every tutorial but nothing can help me.

I solved this error. In case someone is looking for a fix, the issue could be the following:Your chatgpt need credit to fuel the responses. (Check in settings > logs) for external links: Double check the JsonPath ( (Check in settings > logs) 

Hello Team,I use manychat for some months now, and last Friday I had to change the connected Facebook page from my Instagram page to another, which was also in another Business Manager.After that I cannot connect to Manychat anymore, I always get this error: The following Pages are ineligible to grant messaging API permissions  After talking to Meta Support the told me there is no restriction on my Facebook nor Instagram Page and the problem is on Manychat side. Does anyone know a fix to that?

Hey.I would like to use the keyword that trigger an automation flow but I also want this keyword to be stored as a user variable. Is it possible?thanks! :-)Andre

I had an old fb page that previously owned the manychat account and I lost access to it. I was still logged in so I was able to transfer ownership to this account.The facebook and Instagram page I had the bot on are perfectly linked.I followed this to refresh the permissions, yet it keeps on giving me “Refresh Permissions” popup for Instagram and the bot is not showing on instagram.https://www.loom.com/share/f3d436eb68294c04b049eba5d0f11114?sid=50ac2a84-9b03-40e1-86af-77fff5923655

Hello, we are receiving account blocking alerts due to reports of spam WhatsApp. Apparently the stream is being triggered to people just by clicking on the ad link. We have already tried to adjust the trigger that triggers the flow but it also triggers in the middle of the conversation. We would like to trigger the flow only when the person starts the conversation with a word but we would not like it to trigger in the middle of the flow. How to proceed?

Hi i want to setup an automation for people who are sharing me my own reel, i wan to send them a message once they have sent me my own reel.HOW TO DO THAT?

 I see in my Manychat account that I have 100 subscribers. These are people I can see who have engaged with me via DM on Instagram but it says that they subscribed. Can someone please explain to me what this function is? I haven’t enabled a feature for someone to subscribe so I'm not sure how that's possible through my DM's. Also the subscribed contacts appearing in many chat don't include all of my DM's so I'm not sure how it's being filtered.  How do these contacts work on Manychat? Is there a functionality beyond just listing some of the people who DM’d me. 

How do I delete this unknown contacts? I’ve had them for more than 7 days now and I hate how I can’t do anything about it to remove them. I already refreshed everything. 

I just noticed that on the notification list on Instagram – under comments – the “message” button is missing all of a sudden. Anybody else experiencing this?

Are there any tips to not getting your IG account reported as spam with many chat automation? This is the second time in less than 10 days. It is gravely affecting my business. their only solution is don't use many chat but there has to be a way. 

Hi guys,I have a problem. I set up ManyChat today, followed all the instructions. I connected my Instagram account, but I can't add any automation because it keeps saying "Instagram channel is not active."Has anyone had a similar issue and could help me?I also tried to remove my Instagram channel, but after typing "remove" in the window and clicking CONFIRM, another red window pops up with the message "Something went wrong."Please help 🥺  

Hello, Can someone confirm if AI features suddenly stopped working today? My flows with smart triggers and AI steps are still not working.Is there any way to be informed of the status of these? I would like to know when they go down and back up again. Thanks!

Ja tentei de todas as formas conectar o manychat ao instagram, porem aparece esse erro aí, que um pedido foi enviado porem nao acho esse pedido. nao sei mais o que fazer.  

I just joined Many chat because our Instagram and FB ads get a lot of comments for information. Instead of replying individually, we want to send them a message. I watched a bunch of tutorials on how to obtain the Json code but when it comes to actually finding the code, it’s not where it’s supposed to be. Do I need to create the campaign with the consideration being the message first? I have campaigns running but not with that consideration. Could that be why I can’t find it? When I do set it up, will it only work for people who click the ad? Or can I set it to work on people who comment? Thank you in advance.

Hi, I have an issue: I set two triggers to run the automation, but only one trigger works. The second trigger, 'new contact created,' does not work. I can manually create a new contact, and the automation count shows that the new contact add in the automation but not  runs and against the adds a new member.Attached a screenshot below:    

I am intensively testing ai step. I get pretty nice results, as my understanding of how to split information between goal, tasks, and context is increasing.However, once the ai step is a bit more complex than just asking for simple information, it happens a lot that it gets stuck. By stuck, I mean that in messenger, the conversation is still open because it does not go to next step, but it does not react anymore.What intrigue me is that in the playground, it never happens. It can ends the conversation too soon because of bad design in the context / tasks, but that is not what happens as it would go to next step in that case.Does someone know why it gets stuck and/or knows how to prevent that? And why it does not get stuck in the playground?