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General Q&A

Any questions you have about using Manychat.

  • 3,898 Topics
  • 8,215 Replies
3899 Topics
urdailydealfinder
urdailydealfinderUp-and-Comer
asked in General Q&A
IG Comment DM Reply

I notice that a lot of my auto DM’s to IG comments are being sent but the recipient hasn’t received it bc IG is prompting me to invite them to a convo first? This new convo/contact isn’t reflected in Manychat either. Do I need to add a step to the automation so I get confirmation they want to receive the automated message first and THEN send the comment reply message?? HELP!!

360
urdailydealfinder
Citrus Patrimonial
Citrus PatrimonialUp-and-Comer
asked in General Q&A
Export contact list

How can I export my contact list as a pro user?  Ive been trying with different methods like using actions but nothing. Thank you 

6157
Gustavo Boregio
thequirkymouse
thequirkymouseUp-and-Comer
asked in General Q&A
Follows and Unfollows to Get Freebies

Hi Everyone!!! How do I deal with offering a freebie if you follow me, but then a person goes and “unfollows” and then “re-follows” to get the freebie? I just tested it on my personal vs. business account and I got the message that says I’m already a subscriber. So then I “unfollowed” myself and RE-Followed myself and I was able to get the freebie. Thoughts? 

460
thequirkymouse
jcortez
jcortezUp-and-Comer
asked in General Q&A
How can I assing a chat to a member depending on th zone the client

Hello, guys! I am learning this by myself. How can I assign a chat to a member depending on the zone the client is actually talking from?There are 10 sellers in my team and they distributate the clients depending on the zone. After the clients gives me the information and depending that information assing the right seller. 

452
jcortez
Tessy way
Tessy way
asked in General Q&A
Nedd help with creating flow in Messenger for Facebook Ad. Pls Help!

 Hello everyone, my name is Tessy, and I'm delighted to be part of this amazing community. I've been struggling for the past three days trying to set up a flow in Messenger for a Facebook ad. We offer various types of courses across four locations, and while attempting to create the trigger, I noticed that there's no option to create a new flow as shown in the video tutorial. I need students to be able to click on which courses they're interested in, such as our Brow and Lip Blush course, which should then lead them to another flow with options for course locations , then collect their email and phone number before directing them to the right page on our website. Please help.    

190
Tessy way
gottoshopalot
gottoshopalotChat Surfer
asked in General Q&A
no text in Instagram automations

none of my text aside from a greeting line or appearing in any of my Instagram comments, specific to DM automations.  links are active, but there is no text.

646
Brent84
alampole
alampoleUp-and-Comer
posted in General Q&A
Manychat course completion certificate ❤️

Hey everyone. Is there a mini chat course I could do online and get certified so I can so I can increase my credibility !

3751
Marina
Manychat Team Member
fayez
fayez
asked in General Q&A
The button get updates does not appear except at a very, very few subscribers

The button to receive updates to add subscribers to the sequence does not appear except at a very, very few subscribers, and the rest never appear to them 

620
fayez
sharday
sharday
asked in General Q&A
Deleted Automation Still Replies

I have been having issues with the link in my Manychat response. Many of my subscribers complained the link didn’t open. I finally had time to work on it today, and I decided to delete the automation and create a new one. But to my surprise, the deleted automation is what is functioning and not the new one. I have refreshed the page and restarted my computer but the problem is still there. Thanks for your help

640
sharday
zakiwaki
zakiwaki
asked in General Q&A
can manychat only autolike story replies without text?

When someone responds to my story, the only option I found is to like their comment, and then I must send them a text. My question is, can ManyChat just like the message sent to me? Without the text?

210
zakiwaki
RESP4WN
RESP4WN
asked in General Q&A
Your Request is pending

can anyone help me with this. i received the email but it wont work.

2711
rondeering
ArtemGurdjiev
ArtemGurdjiev
asked in General Q&A
Messages Type

Please help me understand what Regular Messages and Message Template are and what their differences and limitations are

350
ArtemGurdjiev
mh_23
mh_23
asked in General Q&A
Manychat 2 replies

I’m creating a Manychat appointment setting using Voiceflow as the chatbot source, this bot is currently being used to manage inbound DMs. Something I have encountered recently though is that when a user sends 2 messages quickly and in succession the bot will send the 2 identical messages in return.  For examples:Bot: How many clients do you have?Lead: I have 4 clients right nowLead: But I’m about to have a fifth very soonBot: That is great to hear!….Bot: That is great to hear!…. Does anyone know how I can solve this issue? If so that would be greatly appreciated.

340
mh_23
lornafaith
lornafaithUp-and-Comer
asked in General Q&A
I would like to edit my new manychat automation -- but it won't let me get into my edits -- could you help?

Hi,I’m just learning how to use ManyChat. I started creating an automation, but I wanted to edit the Keyword I chose. When I went back and clicked on edit, it won’t let me create a new keyword. I literally can’t click on the word “Trigger” because it’s all greyed out.Could someone help me figure this out?thanks,Lorna

1981
lornafaith
rafaelmuniz
rafaelmunizChat Surfer
asked in General Q&A
HTTP Request to Dialogflow

Hi Guys! 👋 How are you? I'm having a lot of difficulty to make an external call to Dialogflow. I can't assemble the HTTP Request headers in order to obtain the appropriate authorizations. I know that there is an application from ManyChat itself that integrates dialogflow in a simple way, but in my case, I need this communication to actually be done via external call.Could someone with experience help me?If that's the case, I'm willing to pay for the help. Thanks so much!

696
MarceloJBresciani
Amadeus
AmadeusUp-and-Comer
asked in General Q&A
Pro is not active, even after payment.

If you check the screenshot, you will see that it says payment is successful, but the software still asks me to upgrade to Pro! It has been few days and I am in the middle of a launch and nothing is working.  Any idea guys?

786
samadelhi
Hussam.dn
Hussam.dn
asked in General Q&A
automation trigger is not working

i just subscribed to 99.9$ plan but my automations trigger is not working it say you must be a pro plan which I’m already in it. if this goes I will search for alternatives chatbot which it;’s heartbreaking because many chat is so easy and good.

260
Hussam.dn
Angel
Angel
asked in General Q&A
i cant find my page

I cant find my page that to connect on bot

50
Angel
Zemira
Zemira
asked in General Q&A
Hi Folks...Just Getting Started With ManyChat

Looking forward to learning and sharing the journey. Zemira

50
Zemira
Haider
Haider
asked in General Q&A
automation where i send DMs to my current contacts and new ones

Hey guys, How do it make a automation where i send DMs to my current contacts which are in 1000s and new contacts aswell please help i cant find anything on this.

90
Haider
Dennis
DennisUp-and-Comer
asked in General Q&A
Account Recovery

The previous developer who created our manychat bot is gone and we can no longer contact him Is there a way to recover this account?

7194
Dennis
Enrique
Enrique
asked in General Q&A
Hoja de calculo de Google - Google sheets

Me surge una duda, en mi automatización tengo un mensaje que pide varios datos a la vez (así decidí que es lo mejor para no hacer el recorrido larguísimo y aburrir al usuario), entonces lo vincule con Google sheets, y como son varios datos, supongamos que se envían de 1 en 1, solo el primero dato se guarda en la casilla de la hoja de cálculo y los demás no aparecen, pero si se envía toda la información en un solo mensaje este si se guarda completo, aunque solo en una casilla, espero me puedan ayudar y me entiendan jaja saludos😀

551
Gustavo Boregio
roseroserose
roseroseroseUp-and-Comer
asked in General Q&A
about Instagram Broadcasting

Does ManyChat support Instagram broadcast and DM Listing? Does Meta allow Instagram to do broadcasting? Thanks

1493
Gustavo Boregio
nicolle lívero
nicolle lívero
asked in General Q&A
fiz automação para enviar mensagem quando comentasse no reels, mas as mensagens não enviam

fiz uma automação simples. escolhi o post, coloquei a palavra-chave, as respostas e a mensagem com o envio na DM. acontece que, as pessoas que não me seguem no instagram, não estão conseguindo receber na DM. aparece que eu enviei uma mensagem à elas, mas na verdade nada foi enviado, não há conteúdo. também não há erros de automação ou algo do tipo. o que poderia ser? como resolver? é algum problema de nova diretriz do instagram?

770
nicolle lívero
Freelancer Rakib
Freelancer RakibRising Conversationalist
posted in General Q&A
🚀 Elevate Your Social Media Presence with Expert ManyChat Automation 🤖

Are you tired of spending countless hours managing your Facebook and Instagram presence manually? Say hello to seamless automation with our ManyChat expertise!As a seasoned ManyChat expert, I specialize in crafting customized chatbot solutions tailored to supercharge your social media strategy. Whether you're a small business, entrepreneur, or marketer, our services are designed to streamline your workflow, boost engagement, and drive results.Here's what we bring to the table:✅ Complex Label Automation: Say goodbye to tedious manual tasks! Our advanced ManyChat setups ensure that your labels are applied accurately and efficiently, saving you time and effort.✅ Personalized Engagement: Build meaningful connections with your audience through personalized interactions. From automated responses to targeted messages, we'll help you deliver the right content to the right people at the right time.✅ 24/7 Availability: With our automated chatbots, your business never sleeps. Whether it's answeri

460
Freelancer Rakib
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