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General Q&A

Any questions you have about using Manychat.

  • 3,748 Topics
  • 7,837 Replies
3749 Topics
nrickards
nrickards
asked in General Q&A
Instagram automation not working!

I have setup an automation for Instagram DM’s, but I have an issue where one user messaged us without the keyword to initiate the automation. The user then provided their email (which the automation is scheduled to do) however, if the user then messages again, it restarts the automation. Any ideas where I am going wrong? I’ve attached a screenshot of my automation.Thanks in advance! 

532
MikeyMeta
A
Alexandra
asked in General Q&A
Scheduled IG Post and automatisation

Hello I have the pro version (15$/months), and I want to know: I have 3 scheduled instagram post on Later app (one saturday, one sunday and one monday). Can I do an automatisation for each one, or I can only for saturday ?Thanks  

400
A
alamdarmanafov
alamdarmanafov
asked in General Q&A
Update Pro account

Hello,When My contact increased after 500 my payment will 25$ can I get back it 15$? because I removed contacts.

210
alamdarmanafov
J
JackjackenpoyUp-and-Comer
asked in General Q&A
Manychat-- is this a bug or am I doing something wrong in the setup?

Hello, I'm new to Manychat. I was wondering if this is a bug or am I doing something wrong?I created an automation for my business with a wide variety of products.Here's a sample of my setup:Comment "1" > public comment response > receive the link to checkout product A via DMComment "2" > public comment response > receive the link to checkout product B via DMand so on...I tried testing it and the first time, I received the correct DM, but the 2nd and 3rd times, the only correct response that I am receiving is public comment response but the reply via DM is just the same as the first one that I received.When I tried testing it using a different Instagram account, I received the correct DM.  Is the "Opted-In through Widget" condition only valid for the 1st comment you posted? And those succeeding comments, you’ll receive the same DM response that you receive the 1st time that you engage with the post?

1392
J
beatflipz
beatflipz
asked in General Q&A
Instagram Replies Question

I have a simple workflow in which after a keyword message a reply dm is triggered with a link.However when i go to the dm in instagram after this sequence i see “Get Updates”. When i click “Get Updates” it creates a message “Get Updates” in the chat. A user left a message asking for more info after putting in the keyword. The auto reply should have sent them the link. Why is the user asking for more info if the auto dm is working?I’m really hoping that people are getting the link and not a button that creates a new message. I ran the preview from a different IG and it seemed to work but it’s scary looking at past messages. Is this normal 

1381
Digitalmateus
talkprowithaman
talkprowithamanUp-and-Comer
posted in General Q&A
Instagram Automation not working

My Instagram automation is getting triggered by a comment, but is not responding to the button that is supposed to be triggered next. It is not registering the action taken by user. Please help me, I need assistance as soon as possible. Additionally, it's not getting triggered to some comments, even though they have the exact keywords.See, MC has sent 15 messages on first trigger, but is failing to recognise the following action.  

541
Digitalmateus
oliver2k20
oliver2k20
asked in General Q&A
My automation isn't working

Today i have created an automation that when someone comment any word on my Facebook ads post it should send a DM and reply the comment but like 7 people have commented and the automation did nothing, what i’m doing wrong? this is my flow: https://manychat.com/flowPlayerPage?share_hash=140318359171540_550386aa81e6c85ff0fdf1ba8c604a1ce30c7fa0 PS: i’m new in Manychat

952
Digitalmateus
bruna_cncabral
bruna_cncabral
asked in General Q&A
I setup my automation and it's not working

I setup my automation and it's not working.What should I do?I already update the permissions and create news automations, but nothing is working. 

221
Digitalmateus
Haru
HaruUp-and-Comer
asked in General Q&A
Moving Custom Fields in ManyChat

Hi there,I would like to know if it is possible to move custom fields freely in ManyChat.For example, I have 5 custom fields in the following order:A B C D EI would like to move E from position 5 to position 1, so the order becomes:E A B C DI would appreciate any information or guidance you can provide on this matter.Thank you in advance for your help.

507
Gustavo Boregio
Saleh.1st
Saleh.1st
asked in General Q&A
unfollow messages

Send messages to unfollowers to come back 

160
Saleh.1st
Nooizer
NooizerUp-and-Comer
asked in General Q&A
Private channel telegram bot

I have a problem adding a bot to a private broadcast channel on Telegram. The issue is that the bot is added as an administrator with all the permissions, but it's unable to invoke the /start command in the broadcast channel chat.I wanted to add my private bot to my private broadcast channel to create a whitelist for the bot.

14066
Nooizer
Interiortrend_inc
Interiortrend_incUp-and-Comer
asked in General Q&A
Facebook integration failures

I am having an issue connecting my Facebook to my Instagram campaigns. My account says they are connected but none of my auto responses ever work on Facebook but they work 100% on Instagram is there any secrets here? I’d love some advice.

250
Interiortrend_inc
OCH
OCH
asked in General Q&A
Instagram Events Error

My automation is no longer working. I have edited the text of the message and comments but it’s still not working. 

110
OCH
Thesommerhome
Thesommerhome
asked in General Q&A
How do I switch Facebook accounts associated with Manychat?

Hi there!  When I signed up for  Manychat, my personal Facebook page was attached to my Instagram account.  So, my login on Manychat was my personal Facebook page, but automations would go out to my Instagram business page.  I now have a business Facebook page, and today I switched over my Instagram account to be attached to my business Facebook page.  Unfortunately, now my Manychat account is still linked to my personal Facebook page and no automations are going out to Instagram.  I need to somehow redirect Manychat to my new Facebook business page and I’m seeing no way to do this with exception of deleting and starting over.  It won’t let me add the Instagram page, because it is already attached.  Help!  And thank you!

3770
Thesommerhome
mcjim
mcjimUp-and-Comer
asked in General Q&A
is there a copy text button?

there’s a flow that i’d like to give the visitor the ability to copy text with a click of a button -- is this feature available? 

951
Gustavo Boregio
Mariano San Juan
Mariano San JuanUp-and-Comer
asked in General Q&A
Trigger Error - Instagram automation!

Hey!I cannot turn on my automation. It says that I need at least one inmediate reply to the first message.  Don’t know how to implement this. As far as I understood, I have already included a inmediate reply:Can anyone help me please?Thanks

1262
Mariano San Juan
mcjim
mcjimUp-and-Comer
asked in General Q&A
is there a user star review input feature?

Looks like there isn’t this feature, would love to be able to have users give feedback by clicking from 1-5 stars on their experience, then have conditions trigger depending on the # of stars the users input. For example if 1-3 stars, different conditions, if 4-5 stars, a different condition is triggered.

314
mcjim
NicolasFonseca
NicolasFonseca
asked in General Q&A
Problem with Whastapp broadcast

Hey, guys! I'm trying to set up a live broadcast. (I've already created the template and set up the segmentation through tags.) I can start the broadcast, but none of the messages are getting delivered.Am I doing something wrong?

210
NicolasFonseca
whiemann
whiemann
asked in General Q&A
Contacts are not displayed

Perhaps one of you has an answer for me.    In the contacts I see that 75 contacts have been added to a sequence by a comment, but when I click on the contacts, only 20 are displayed.  Can anyone tell me why this is?     Thank you very much

410
whiemann
Katealeks
Katealeks
asked in General Q&A
Trial version of the pro for 14 days

Hi! I took a trial subscription for 14 days for $ 0, but in the description of the subscription below there is a bill for $ 25, it turns out that you will need to pay for the subscription? Thanks for the answer!

1050
Katealeks
smbg86
smbg86
asked in General Q&A
Question about answers with chatgpt

I have followed the instructions to connect with chatgpt, but when I make the flow to obtain information from a question with chatgpt it does not respond and the only thing that comes out is the following {{cuf_10753275}}, what does it mean?

341
Gustavo Boregio
VHH3211
VHH3211Up-and-Comer
asked in General Q&A
Under Contact Threshold - Widget Disabled

Hi, Our account is well under the 1,000 contact threshold on the Free Account, but the app will not let me activate a new automation.  I am setting it up the same way I did the first few that published with no problem.Responding to a specific IG post or reel. 3 random responses. 1 button/link to the appropriate URL. It allows me to save this trigger, but then when I hit “set live” it disables the trigger. When I try to activate it, it gives me the notice that the widget can’t be used on a free account. We have less than 50 contacts as we just started to implement ManyChat last week.  Insights appreciated. Thank you!  

532
jessicapenalver
aliso
alisoUp-and-Comer
asked in General Q&A
deleteing contacts !!!

i want to know what happens if i use Delete Contact Action in manychatis it deleting the user from my instagram?or its just deleting the user from my manychat contacts and has nothing to do with my instagram account?any side effects by deleting contacts in manychat? 

11822
aliso
douglasnoga
douglasnoga
asked in General Q&A
Problem with Instagram connection

Hello everyone.I'm having trouble connecting Manychat to my Instagram account. I think I must have done something wrong, now whenever I click on my account to add to Manychat, the following response appears: "Your request has been sent. please ask owner of Manychat account with this page to approve your request”.The thing is, no field for approval appears within Manychat. I have already created, deleted, and created a Manychat account again, but it persists. No problem with Facebook Page, just with Instagram. Does anyone know what I can do?!-->

990
douglasnoga
yoesisa
yoesisa
asked in General Q&A
The Instagram account does not appear even though it was already connected.

Hello, I wonder if anyone has gone through this. I have a client's Instagram account that was previously connected to another Manychat account. They unsubscribed the Instagram account so that I can connect it to my Manychat account. I already made the connection, the instagram account shows up as connected in the option that says. Choose an Instagram account you want to connect to Manychat. However, it does not appear in the list of accounts for me to be able to choose it and start working with it. I have updated the accounts, refreshed again and connected all my accounts from Facebook and nothing happens. does anyone know how I can fix this problem?

1111
Digitalmateus
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