General Q&A

This is my ManyChat flow. How do I fix this flow so when the lead is choosing their kitchen equipment, I want the flow to save each option they choose and list it it back to them. Then I’d like the next step to re list the options if the contact would like to keep adding options and a choice “done choosing” when they are finished. After that I’d like the bot to list everything they have again. I keep having issues with the bot replying back with a placeholder and not saving and listing each option as they choose them.  

Hi all!I want to create an automation so that every time a user registers for a webinar, they will get a WhatsApp message from the bot.The problem is that I cannot understand how to send a message to a non-subscriber or create an automation for adding new contacts/subscribers in ManyChat.Many thanks!

Hi I really need your help. I used story reply just for two days  then I receive this mssg: this is a pro upgrading to pro is not available in the application.Please tell me what to doi will be really grateful 🥲 🥹 

Can I create a WhatsApp Business account using the number I connected to ManyChat?

I many people i can add for live chat in 15/month plan?

Hello, I just signed up to ManyChat and set up my first automation. I set it up so people commenting Free on my reel would be sent a link to my free ebook. The DM is not sending and there are no automated replies either. I’ve tried troubleshooting on my own and with the ManyChat AI and I’m needing human support LOL. If anyone could please assist me that would be greatly appreciated. Best,Elliott

I have a pro plan.  I have enabled a trigger “when user comments on post or reel”.  When I close, the trigger automatically disables.  Not sure why.  Any help is appreciated.   

My name is Stephanie and I just started manychat with Facebook and Instagram. The problem I’m having is accessing my original facebook account, can you please help me?

I have a Facebook account (my personal name) with a Business Page (my business name)When I subscribed to ManyChat, I paid for the Pro version for my Facebook account, but the Business Page did not upgrade as well. I thought this was one account. Do I need to pay for 2 accounts?  

Hello! How to run automation if they wrote a custom 'replied to an ad' text instead of clicking a button on Messenger/FB? This automation is connected already to my FB Ads. This automation has buttons for them to click. Now, I want them to send them my given ‘prompt’ even if they wrote a custom chat. Is there a loophole to do this?I know I cannot use conditions/data collection since I connected this to FB Ads.Sample below. It stops right there since they wrote that. How do I do this? 

Hello everyone .so my problem is I want to integrate chat gpt with many chat but I want to be able to personalize this chat gpt agent .meaning I want to be able to add My business information in some kind of a sheet to the chat GPT so it gives the response based on that information that I provided toit.  can anyone help me how to do this I have seen every video on the youtube but I cannot find a solution for this .thank you very much.

Hello,  I’m using Custom Field for data collection there, but when they type a text under the conditions, it won’t run the automation. Can anyone help why it won’t work? This was working for the past few months but I don’t know what happenedn now. 

Já faz algum tempo que minhas automações de story pararam de funcionar, e eu não consigo fazer voltar de jeito nenhum. As de resposta a Reels funciona normalmente, já os gatilhos de story não funcionam. Alguém poderia me ajudar? Alguém já passou por isso?

Hello please help I have an account with my Google account which has my Facebook connected.  I then try to add a new Facebook page and it says I already have an account, which it then logs me in.  I cannot get into the manychat page to edit and remove the page.  So manychat keeps sending me in a loop.  Please see my loom below. HELPPPPPPP  

Hi, I’m trying to use the flow that sends DM automatically when someone comment on a post. Am I able to set to only send DMs to followers that comment the post? If this person is not a follower then I do not send the dm. I’m using the free account from manychat, not the pro version. Thanks . 

Instagram DM links not opening when i send my website over IG DM.. i tried many different website links that are brand new and SSL encrypted yet same issue, please help?! this issue just happened 2 days ago

How do I get in touch with Manychat support? They do not reply to tickets and to emails.

How do I get help from someone to setup Many Chat on my website?

Hello,  I’m currently trying out manychat and i’m on the free plan. I’ve built my messenger bot and when I preview the bot the variables e..g, first name which i opted to be saved in system field. It just comes out as {{first_name}}. Also, I’m building a bot for generating a quote. I’m using custom bot/user fields(number) and it’s basic calculations like “increase value by x” . Now when the bot shows the final number it shows up weird e.g. {{cuf_1093894}}.Please assist with this. Thanks in advance.

Hi,can i use your tool to automatic send a Instagram DM to new followers of my account?Also to the ones who already following me?best, Tonic

I have just created a new automation where I send a message with a button for a form. After saving the automation Manychat says it is online. When I come back to look results two of the three triggers are turned off. Manychat just keeps the Story trigger activated. The trigger for Post or Reel and the trigger for Live are automatically turned off.I´m using a PRO account and a verified Instagram account.How can I keep all the triggers on?  

Hi. I am programming an automation on Windows+Chrome, and the constant autosaving is bugging out the interface and interrupting everything, from typing, text selection and even sometimes prompting the deletion of automation steps becuase it interrupts whatever I was doing and then captures certian keystrokes equivalent to deletion commands.It will be extremely beneficial to let us set up the frequency of autosaving during automation editing. For me, anything other than constant real-time saving would be better to stop this annoyance, which is almost making the use of Manychat unbearable.My recommendation is to offer: Real-time (current), every 10s, every minute, or every 10 minutes. Perhaps you have a better idea, though.Best regards

When the system receives the webhook from meta it includes the metadata, like IGSID and CTWACLID that allows the dataset events to be attributed to the user… but how can I have access to this data through manychat? Id apreciate this information, thanks.

Can I use the chatbot built for FB messenger and Whatsapp also for SMS (Twilio)?Thanks from a new ManyChat user/morten ~ www.nicelife.no