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General Q&A

Any questions you have about using Manychat.

  • 2,858 Topics
  • 5,677 Replies
2858 Topics
Musile
Musile
asked in General Q&A
Problem with ManyChat in live stream

I've been using ManyChat in live streams, but usually the broadcasts go offline, and I need to start a new live stream. Has anyone else experienced this problem or knows how to solve it?

120
Musile
wisdom_within
wisdom_withinUp-and-Comer
asked in General Q&A
Message not sending in flow after they've been tagged

Hello, I'm new to ManyChat and struggling to see why this flow isn’t working. They click the button and get tagged and then it’s supposed to send a message to those who are tagged, or if they don’t click the button they don’t get tagged it should send a follow up.  I tested it and got tagged but nothing happens after that. It seems nothing is happening after the yellow action box. Where did I go wrong?  

654
wisdom_within
MK_CapeTown
MK_CapeTownChannel Explorer
asked in General Q&A
Looking for 'Follow up if contact hasn’t engaged option’ on the button

I am trying to find a way to follow up and send a message, if a contact has not responded to a message after 23 hours. I added a button to a message in an Instagram automation, but now I cannot find the option to only send a certain message if the contact as not interacted with the message/clicked on one of the buttons. It is not a ‘quick reply’ but a button, because one of the two buttons leads to a website. I can see the option ‘Follow up if contact hasn’t engaged option’ on the ‘Quick Reply’ option, but not on the buttons. Help would be very appreciated! Thanks, Mareike

1848
MK_CapeTown
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Telegram User Id

Hi dearsWe want to get the Telegram User ID, but it's not available in the contacts. Also, when I create a new Flow with row insert, it doesn't export all the user IDs.Is there a place where I can get them? Why does it not export for everyone when I set the filter "Telegram User ID has any value"?

841
Gustavo Boregio
Kobeta Gardens
Kobeta Gardens
posted in General Q&A
Clicking the "get updates" button to subscribe to the list fails

Hello, I recently sent a message to a customer to sign up for the list. But the customer clicking the "get updates" button is not recognized and the message stops there. Please help me fix this problem. Thank you Manychat

201
Gustavo Boregio
ManuelHernandez.Escribe
ManuelHernandez.EscribeUp-and-Comer
asked in General Q&A
How to follow up asking for email after automation with link to form?

I have started an automation to get people on IG to receive a link to my newsletter signup page upon typing a keyword in a post. Super-happy with it.I have found that, in some cases, I can help them convert into subscribers by following up with a message asking them for their email, so I can add them to the newsletter.I have tried adding a new message after a smart delay to the existing automation, as shown. And it is not working.Thoughts? 

785
ManuelHernandez.Escribe
galtsev
galtsevUp-and-Comer
posted in General Q&A
Help me please!

I was kicked out of the site, I can't log in through my email, it says that the account doesn't exist, can you tell me what's wrong? 

311
Gustavo Boregio
Maggie
MaggieUp-and-Comer
asked in General Q&A
Connecting automation message

I’ve watched several videos, and none of them address the issue I’m experiencing. I asked the AI to create an automation for me. I did a few myself, but there is a disconnect between one message to another. It’s a very simple automation too. The arrow should go from a yellow circle to the next message, but it will not connect. What am I doing wrong? Thank you!

907
Maggie
Gosia
GosiaMessage Musketeer
asked in General Q&A
Is it possible to disable the live chat option?

I create automations in my clients' accounts, but some of them don't want me to have access to their live chat and see their messages. Is it possible to disable the live chat option for users with the admin or editor role? 

704
Gosia
sara.czech
sara.czech
asked in General Q&A
Instagram without Facebook

How to connect Instagram without using Facebook?

453
Joren Wouters
kamipanjtani
kamipanjtani
posted in General Q&A
Can't Connect my Facebook Whatsapp Account

Hello Experts,I have signed up to manychat but unable to connect my Whatsapp account.It was connected to another business solution provider same like manychat and it was working fine there.I have even deleted it from other Bot account to test in Many chatSee below screenshot  

421
GFM123
lojadoale
lojadoale
asked in General Q&A
My reels no longer appear on the selection screen

My automations were running normally until I pressed the share reel button on Facebook (this function was previously inactive). My reels no longer appear on that screen to select the video for automation. I need help please.

80
lojadoale
Leticiajs19
Leticiajs19Up-and-Comer
asked in General Q&A
Conflito entre Fluxos

Pessoal, tenho um fluxo de atendimento padrão onde o Gatilho é ‘’se o Usuario enviar qualquer mensagem ele entra nesse fluxo até ser direcionado a um agente” Porém eu faço alguns disparos em massa também, usando um outro fluxo, e ontem percebi que no meio do envio que eu disparei, uma cliente respondeu algo sobre o que eu enviei, mas acionou a outra automação, qual condicional eu utilizo para isso não acontecer?

151
Fabio Gaulke
footballitis
footballitisUp-and-Comer
asked in General Q&A
Posted a reel asking to tag a friend and ill send you offer but automation not working

Hi, ive run an offer for buy one get one free on a reel post on instagram. Set up automation in Manychat for this specific post and trigger to be any post or comment. ive also tried trigger to be @ but in both times it did not work. I am now manually replying each every comment on the reel who have begun taggin their friends for this offer.Please help, i am new with Manychat and have included a screen grab below for reference. Is there a way to automate sending them the offer details via dm and also sending the @xyz friends as well?  

754
Gosia
Stevecalabrese
Stevecalabrese
asked in General Q&A
Add contact and tag to Go High Level

I am just trying to add a contact to my CRM (GHL) once the lead sends their email address.There is a simple integration with GHL, but i’m not sure how to handle this step?  

331
Gustavo Boregio
rodrigo_silvano
rodrigo_silvanoManychat Community Moderator
asked in General Q&A
Manychat automation doesn't work

My automations was working fine, but somehow it stopped!I’ve already seen various post about this…I need help, urgent.  

884
Gustavo Boregio
Ben_Base
Ben_Base
posted in General Q&A
Seeking ManyChat Expert for Detailed Review and Optimisation of Customer Funnel Flow

Hey team! I’m looking for a ManyChat expert who can help me fine-tune a detailed chatbot flow designed to guide users from initial engagement to scheduling a discovery call. This flow qualifies users based on industry type, business size, project goals, and readiness to make decisions. It also offers them options for additional resources if they’re not ready to proceed immediately. Key areas I’d like assistance with:Ensuring each interaction keeps the user’s attention and increases the likelihood they’ll proceed through the funnel. Reducing complexity by identifying and eliminating any unnecessary steps to create a faster, smoother experience. Enhancing the logic at each step (e.g., qualification questions, project timeline) to better tailor responses and improve conversion rates. Refining follow-up messages and resource offers for users who don’t initially proceed to the discovery call. And overall bulletproof the flow so that when a customer types instead of quick replies the respons

432
Gustavo Boregio
Salajina
Salajina
posted in General Q&A
Duvida

Olá, Sou de Angola, tenho uma dúvida, posso expor?

111
Gustavo Boregio
tlc
tlc
asked in General Q&A
IG story reply automation NOT working

I am having problems with the IG story reply automation. The post or reel comment automations are working fine but when I try to test my automations for the IG story reply, I don't receive any messages. Also when I try to preview the automation, the 3 digit code won't work. It doesn't do anything and I don't receive any test message. I also did the troubleshooting for Instagram automations. Tried again, and still not working. Please assist. Thanks.

411
Gosia
lucasvenere7
lucasvenere7
posted in General Q&A
Looking for an expert with Manychat to monitor and optimize an existing flow

I have been using Manychat for a while now, but as a business owner, it is very time consuming. I am looking for an expert many chatter who would be available to monitor and help optimize a flow. Thanks.  

554
Gosia
bubba76819
bubba76819
asked in General Q&A
ManyChat to Awber using Make

I want to use Make (Integromat) to grab my subscriber email from manychat (from Facebook) and send it to Aweber.  I’m doing this with Zapier, but can’t figure out the custom field parameter to use for Make.  Anyone have this built out or have any suggestions?

242
Gosia
michellev0920
michellev0920
asked in General Q&A
Privacy setting issue on Instagram

Has anyone experienced testing out commenting on a post and receiving a blank message? Is this for a privacy setting? If so, how do we fix?

120
michellev0920
saradakrony
saradakronyUp-and-Comer
asked in General Q&A
Google sheet error

If you have the time and energy to help me that would be great ❤ I have set my steps well after following tutorial, but still gives me this error {{cuf_12023943}}  

414
saradakrony
kontiky
kontikyUp-and-Comer
asked in General Q&A
Deletion chat converstion after some delay

Hello,Whether it is possible to delete whole chat conversation (or clean chat history) with user automatically after some delay? I need ability to limit my content availability for user for some time only.I tried to use “Delete Contact” action in the end of my automation but it doesn’t work as needed. 

411
Gustavo Boregio
asufiyans
asufiyans
posted in General Q&A
Automation Pause duration Not workting

Hello Everyone I want to pause my automations, After a customer sends me Match Keyword (like Hello, Hi, Menu) He/She will get one Automation in a day. Next day when He/She Sends me Match Keyword (like Hello, Hi, Menu) get automation again. I think my Pause Duration no working(I put it 24hr).

141
Gustavo Boregio
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