General Q&A

I have a critical billing issue (Ticket #453238). My account is stuck in 'Cancellation Pending' while I need to renew at the correct $15 tier for my 77 contacts. Can someone from the team take a look?"

Paying $1K to whoever can solve this problem.The Issue: Can't use ManyChat automation for new Instagram followers. ManyChat support confirmed my account is ineligible for the "Say hi to new followers" feature due to Meta's beta limitations.What ManyChat Support Said: "Meta has set some limitations that are preventing certain Instagram accounts from accessing it, and it looks like your account is one of the ineligible ones for now. We aren't able to pinpoint exactly what causes the restriction or say if or when it will be lifted in the future. This limitation isn't caused by your actions in Manychat - it's just part of the current beta process."What I Need: A working solution to automate responses to new Instagram followers, whether through ManyChat or an alternative method.Payment: $1,000 USD to whoever provides a verified working fix.Drop your solution below or DM me.

Hey there, I just set up my account and have an issue. I like the auto-DM new followers option. But I don't want to try and get their email immediately. I want to start a chat/conversation with them first (this often leads to business). But it isn't letting me remove the "add button" to request email.Is this available only in the paid option? Or is there a workaround?

Hi Please can someone help as other posts don’t seem to solve my concern and not sure why there isn’t a support function…? None of my new automations work, I have a paid account, there’s only one word etc all the other problems I’ve seemed to gone through on here but still nothing? Reply to comments also isn’t working? And the accounts are linked. Any advice would be great thanks x

Is anyone else experiencing this with Manychat? A screen that says "Let's confirm you are human" keeps popping up for me. It happens after I leave the screen idle for about 5 minutes. Is this a common issue, or is it a problem with my account?

Hi, I have an empty ManyChat account tied to this email. I need to delete this workspace to free up the email so I can use it on my main account. How can I delete this workspace if I don’t see a delete option?

Instagram ads are no longer clicking into the bot flow directly from ads.  Even with all the correct settings and partner ads chosen.Meta has stopped the lead with a pop up screen which causes most of the leads to bail.  This is costing everyone a lot of money.  The IG ads used to be a single tap redirect from the ad to the flow.  Now Meta is presenting the user with this: Most at this point leave the ad bc they don’t know what to do.Very few will tap on ‘message streampremiere’ which actually takes them to the bot flow.Anyone left could send a message in the blank box which also doesn’t send them to their message they just sent. It gives them a fast pop up at the bottom of their screen to view what they just sent. At that point I have to then try to prompt them with a keyword to get into the bot flow.  Mo

Hi, I have an account which had quite old connection (Dec 2025), and only recently started using it. It says that connection is all good, yet messages and contacts don’t show, and sending messages doesn’t work because there is no contacts. I tried refreshing the permissions and still nothing.Does anyone know what may be the issue

I previously was able to connect my accounts. The website looked totally different. Now when i login it take me to the app that doesnt have a side bar the the ai chat bot reffers to. I cannot access any settings. I keep going in cirlce to connect my account and then it says its connected and then it says a request was sent. Did something happen to the website is this a back end issue? Why did my account disconnect itsef? I got an email to reconnect it but it stilll just takes me in the same circles. This is so frustrating that you cant call someone  

Yesterday around 23.05 manychat sent around 10 automatic messages to some of my existing followers! I dont get the reason why?

Hi. Cant save my automation because of error “Your button must contain text” at Data Collection block. But there no buttons. How to fix this?   

Boa tarde, pessoal. Acordei com esse erro hoje: “Acesso Denied”.Aconteceu no meu Manychat e no de 3 amigos. Alguém sabe informar o motivo desse erro e como fazer a correção?Good afternoon, everyone. I woke up to this error today: 'Access Denied.'It happened on my Manychat and on three friends' accounts. Does anyone know what causes this error and how to fix it?

Hi guys! I am trying to setup a DM for new followers but I dont want to add a link. Theres a way to just say hi? Thanks

Hi,  I have been using ManyChat for a while now and its really an important partner to have. It makes my life easy. However, I am unable to renew the subscription for continuously 3 days. Tried with 4 different card details but system isn't just ready to accept any! The payments were on auto pay and it was smooth for past 4 months. Suddenly there seems to be some trouble. Can anyone help? Now all the automations have stopped running.. ruining my rest of the day and adds to my anxiety of replying to everyone under DMs and comments! phew.. please help! Many chat team please solve this for me :)

like the title says it Maybe inform your customer that youll include a "Automated by manychat" chat after each automation?I get that you want to convert us into paying customer but you need to communicate will be shown on the free tier vs not, or at least communicate that during the automation set up process… Imagine to horror when suddenly out of no where unexpectedly, customers are just being told its an automation

Hi Team,I have been trying to renew my Manychat account since yesterday, but everytime the payment is failing. When i checked the console it showed the following error Error 403:Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://manychat.com/analytics/whoami?location=https%3A%2F%2Fapp.manychat.com%2Ffb2541207%2Fdashboard%3Fstripe_type%3Dupgrade_to_pro%26stripe_source%3DBLOCKED_PRO_MODAL%26stripe_status%3Derror%26stripe_hash%3De0ff45a3b4&referer=https%3A%2F%2Fcheckout.stripe.com%2F&legacyClientId=&ts=1764056463836. (Reason: CORS header ‘A

Hi,I am brnad new to many chat and need some help + guidance on setting up the whole hubspot forms email addresses going into crm.I have the two connected - now what??? Thanks Karina

I am trying to understand how to get a person who comments (for example) “Core” on one of my videos to then go through the Manychat messaging to eventually be brought into my Active Campaign Automation. All the Youtube videos i see suggests it can only be done using Zapier, but then I don’t understand why there would be an integration in Manychat for AC?

Hi everyone,I already have an active ManyChat Pro account.Instagram and TikTok are connected and working correctly.Problem:When I try to connect Facebook Messenger, ManyChat forces me into creating a NEW FREE account / NEW Facebook Page.There is NO option to connect my existing Facebook Page + Messenger.Details:- I am admin of the Facebook Page- Correct Facebook profile is used- Page already has Messenger enabled- Same Business Manager is used- Still, ManyChat always redirects to “create new account”I’ve tried:- Removing all Facebook connections- Incognito browser- Reconnecting in different order- Checking admin permissionsNothing works.Has anyone experienced ManyChat forcing a new free account instead of linking an existing Page?Is this a known permission / workspace / Business Manager bug?Any real solution (not generic permission advice) is appreciated.

Hi everyone,I’ve used ManyChat successfully for over a year, but for the past few weeks buttons in the first Facebook Messenger messages randomly don’t work for some users. I’d estimate ~20% of the time — which is huge at scale and causes real brand damage.Sample flow in screenshot.Issue: users click buttons and nothing happens.I’ve done everything Support / AI Bot suggested (permissions refresh, reconnect, automations off/on, Advanced Messaging checks). Still happening.Anyone else seeing this lately?Any working workaround that still allows email capture?— Teiki

I registered to manychat and keep getting this error every time I tried to connect my IG Account. I chose the quick automation “Say hi to new followers” This is the error I usually get after connecting.  

Hi everyone,I really hope someone can help me quickly – this is urgent.I’m using ManyChat with Instagram and I’ve set up a comment trigger to send a lead magnet. Everything worked perfectly until yesterday. Now, users still receive the first message after commenting, but the button they are supposed to click (to confirm and receive the lead magnet) is either: not showing at all or showing but not clickable As a result, users can’t opt in and don’t get the link to my lead magnet anymore. This is a major problem because my funnel relies on this automation.Here’s what I’ve already done: Reconnected Instagram in the ManyChat settings Checked all permissions in Facebook Business Integrations – everything is granted Rebuilt the flow to test different button types (standard, URL, even quick replies) Set up keyword-based

Hey there!I set up an Auto DM on my boosted post that I boosted through the instagram app, it’s a post that is on my feed. The manychat automation worked fine yesterday, even after boosting, but now it is not working at all. I have refreshed permissions, deleted it and re-set it up. Yet, it’s still not working. Help! I’m trying to get class sign ups and it’s time sensitive!

Hello,I would like to know how I can disable or remove the call icon from my WhatsApp Business account.I am using WhatsApp Business for messaging only, and I do not wish to receive voice calls through the app.Could you please guide me on whether it is possible to hide or disable the call button for customers?Thank you in advance.  

Hi everyone,I'm running into an issue after disconnecting and reconnecting my WhatsApp Business Account (WABA) to Manychat. Here’s what happened: I originally had my WhatsApp number connected to Manychat and everything was working fine.   The WABA was verified and connected to a shared credit line in Meta Business Manager. Recently, I had to delete and reconnect the WhatsApp integration inside Manychat. After doing that, Manychat seems to have created a new WABA instance, and now: I see “Access removed” next to the original credit line in Business Manager. I can’t select the original credit line or ad account during the reconnection flow. The new connection is working, but conversations aren’t being billed via the existing cre