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General Q&A

Any questions you have about using Manychat.

4,111 Topics
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4112 Topics

posted in General Q&A

Need to Integrate many chat with Whatsaap Business api & Chatgpt Api

I am looking to find someone who help me integrating Manychat with whatsaap business api and chatgpt api to answer about faq about real estate project in natural way. I AM READY TO PAY FOR IT.

120

3 months ago

livelikemad.coChat Surfer

asked in General Q&A

Running a ManyChat automation with ads

I have a client who would like to have a ManyChat automation trigger when anyone comments anything on an ad (not sure if we will follow through with this idea as is, but I’m trying to gauge if it’s possible). Is there a way to do this? How does comment reply on an ad work — most of the automations I’ve built have been for organic content. Thanks!

371

3 months ago

asgerlaursenUp-and-Comer

asked in General Q&A

How to escape : "" / special characters in External requests

When making an external request, with user data - it can occur that a user has typed in a sentence containing a special character like : or “. Then the external request breaks.In the picture here - you have NO idea what string it is that is “unterminated” After traversing through the data I found that one of the strings (user inputs) contained a : Couldn’t manychat escape the variables when inserting them - or are there other work arounds to avoid this showstopper from happening?

I would like to ask about ManyChat pricing.

"Hello,I’m reaching out because I would like to understand why this message is appearing. I am fairly new to using ManyChat, and I was under the impression that sending DMs to up to 1,000 people per day would be free.Could you please help me understand what the issue might be?Thank you in advance for your assistance."

how to get to the page to convert a free account to a pro account $15. monthly

If my clients posts a poll on their IG story can i message those people from manychat and if so how do i do it?

271

3 months ago

PNG-myUp-and-Comer

asked in General Q&A

Automation not consistent in fucntioning

Hi, recently I just started use free plan to test. It seems the automation is not consistent, at first I tested all are okay. Then after I published it, next day I try send the keywords, the automation is not happening. Is there anyone else has same situation as me?

Connecting ManyChat with Funnelkit

Hello,I recently started using Manychat to manage incoming WhatsApp, Facebook and Instagram messages.I use Funnelkit Automations to manage my email funnels, automations and broadcasts. I was hoping if there is a possibility to connect it with my Funnelkit Automation Database? Like, if someone gives me their emailadress in ManyChat it gets in Funnelkit and it starts one of my active automations.ManyChat already integrates with other things like Mailerlite, convertKit etc so it should be like that.I saw also Ottokit or Zapier but I'd rather not spend even more money on third party plugins, also the more apps the more change of things going wrong. I really hope this is possible!Thanks,Janneke

Best practice for handling multiple languages in Instagram FAQ with AI

Hi everyone,I’m setting up an Instagram FAQ with AI, and I need it to respond in two languages: Czech and English.I’m currently saving the user’s language preference in a custom field called user_language, which I determine through a language selection flow via the Instagram Menu and Default Reply.Right after the trigger, I’ve added a Condition that splits the flow into a CZ or EN version based on the user_language field.However, my question is:How does the FAQ with AI know which language to respond in?Should I add an AI Step at the beginning to detect the user’s language, before entering the FAQ flow? I’d really appreciate any tips or best practices on how to handle this properly.Thanks in advance!Štefan

621

3 months ago

turgunbekChannel Explorer

asked in General Q&A

ai stop when manager

salon. I need jordan. let the AI stop typing if the community manager starts typing. I can't do that.

567

3 months ago

Latesh PatelUp-and-Comer

asked in General Q&A

ManyChat and n8n integration issue

Hello All, I’m creating a new automation where data is being passed from ManyChat to n8n. Unfortunately, everything works fine in “test” mode but, when tested from the actual trigger Whatsapp, the call is not going through to n8n. Checked credentials, API key from Manychat and whole nine yards but, nothing seemed to work. Here are all the screenshots of Maychat and n8n automations. The worst part, one of the “text” block is not even being called. TIA !!!

1783

3 months ago

CarlosMelloUp-and-Comer

asked in General Q&A

Como descobrir meu número comprado no ManyChat?

Como descobrir meu número comprado no ManyChat?Quando eu tinha acabado de comprar a energia caiu e agora eu não sei qual era o número.

395

3 months ago

makeupgoldieUp-and-Comer

asked in General Q&A

having hard time with automation

I am having a hard time activating my automation for posts and reels. It won’t let me turn the toggle on. I’ve tried everything. It’s the ‘academy’ automation. No matter what I do it only works for stories and not posts. What can I do?

233

3 months ago

bobijobUp-and-Comer

asked in General Q&A

"Go Live" Not working

Hey there! I am trying to use the DM automation option on the Free plan. No Pro options are in use but I am unable to “Go Live” as it keeps forwarding me to the Free trial pro option which ultimately charges you in 14 days. How do I opt out and go live in the free version? Thanks!!

442

3 months ago

Darkhan

posted in General Q&A

WhatsApp Business and Manychat

Hi!We have connected ManyChat to our WhatsApp Business.We have a question:When we reply to a customer via the ManyChat interface, automation is disabled for 30 minutes and the bot stops sending messages - which is absolutely true.However, when we reply directly via the WhatsApp Business app on the phone (without using ManyChat), the bot continues to reply automatically, as if there was no response from the operator.Please clarify:Is it possible to configure the system so that any response from the operator, including those sent via the WhatsApp Business mobile app, also disables automation in ManyChat?This is crucial for correct communication with customers, since sometimes it is more convenient to reply manually over the phone.We would appreciate advice on setting up or recommendations on how to implement such logic.

461

3 months ago

RabiyaUp-and-Comer

posted in General Q&A

Bulk Email importing error

I am trying to upload bulk emails in the manychat, but it is keep showing me the error. However, I tried to add custom field that is not working. Please guide.

273

3 months ago

ReebsaUp-and-Comer

asked in General Q&A

Issue with extracting email from Insta DMs

Hey everyone, I collect email lead from insta dm to send it to a google sheet. but in instagram when users reply with a dm containing a return to lign, the external request doesnt work and show me this message (screen below). apparently the caracter /n corresponding to return to lign is not supported or understand.my automation is working perfectly fine for others types of responses.

Manually respond to comment with a flow

I’m wondering if anyone has figured out how to manually respond to a comment with a flow. Similar to how you can respond to a direct message in “Live Chat” with a flow, except it would be a comment, not a direct message. Thanks!

221

3 months ago

hogkaiUp-and-Comer

asked in General Q&A

AI Step with Facebook Ads

Please help me find the best way to deliver message by using Manychat AI on Facebook ads.I run Facebook ads to pull users send messages in messenger. Overall, I have 2 flows activated. First, one flow with trigger“when user click on ad ad”, I feel it is very annoying because Manychat does not allow to have next step after the first message for click ads trigger.Second, I have another flow with AI Step. This will happen if user do not choose any “available quick reply”but they send direct message. Trigger is “User send a message”.Thing is when users send a first message, AI Step automatically says something like: “Hello, I am an AI ChatBot, how can I assist you today?”. Most of times, users already question for product in their first message.What can I do now to tweak my AI Step answer immediately after users first quesions? What can I do to combine two flow into only one to best optimize it? One more thing that it seems like the rest after AI Step are not working, what can I do to fix

13213

3 months ago

Samantha WongChannel Explorer

asked in General Q&A

Will my WhatsApp messages remain in ManyChat?

Does anyone know whether the WhatsApp chat history would stay in ManyChat if I decided to remove the WhatsApp number from ManyChat?

Unable to turn on trigger for all posts

When we setup trigger for all posts we are unable to activate it. But when we select specific post the trigger is properly working. We are on Pro Plan.

191

3 months ago

Emilymoon

posted in General Q&A

I can't Automation Facebook scheduled posts

Facebook new Meta updated , then Facebook's pre-scheduled posts aren’t showing on ManyChat Automation have someone can find a solution? Thank you

1703

3 months ago

Emilymoon

posted in General Q&A

Scheduled posts don't appear on ManyChat

Manuchat isn't showing the scheduled posts for me to use in Facebook automation. I can’t scheduled it on ManyChat, just can automation when the scheduled post was posted on Facebook. It’s so annoying. Where is the problem? How can I fix it?

58811

3 months ago

Sara_frenzaUp-and-Comer

posted in General Q&A

TikTok automation not responding to keyword

Hello, I have set up an automation in tiktok where they are to send private message me a keyword to trigger an automation. I have received over 300 messages and they are all going to my “Message Request” folder all sending me the keyword and nothing is being triggered. Is there a cap on this? This was working fine as of yesterday and then all of sudden no automation being triggered.

454

3 months ago

hogkaiUp-and-Comer

asked in General Q&A

Unable to see flows when setting up Facebook ads.

Can anyone here help me to find out why my Flows in Manychat suddenly disappear? While my old campaigns are still working, but cannot setup new campaings with the Manychat flows. It happened when I was setting up new campaings. As usual, I moved to “Partner App” to select my flow for Facebook ads. When I clicked on it, there was nothing appearing, I have tried to refresh many times but I did not work.

896

3 months ago

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