Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 3,854 Topics
  • 8,090 Replies
3855 Topics
josr
josr
asked in General Q&A
AI Step only answering 1-3 questions

I’ve introduced an AI Step in my flow with the only goal of answering any questions users have. Once my flow reaches the AI Step, it only answers 1-3 questions before ceasing to respond. Is there a common reason for this or a fix? In the in-platform preview, it works perfectly. When live on Instagram or FB Messenger, it stops responding.

90
josr
rawmeatie
rawmeatie
asked in General Q&A
[URGENT] How Do I Set Up Contextually Relevant AI Replies to Comments (IG Reels & TikTok)?

Hey everyone, I'm trying to set up AI-generated replies to comments on my Instagram Reels and TikTok videos using ManyChat. I specifically want contextually relevant, natural-feeling responses—not just canned or templated replies. Could someone guide me through how to use ManyChat's native AI features to achieve this? I'm looking for clear steps to ensure each reply genuinely relates to the user's original comment.Thanks in advance!

70
rawmeatie
American Entrepreneur women
American Entrepreneur womenUp-and-Comer
asked in General Q&A
Problem Find the request to connect manychat

I have manychat app on my phone linked already to my Instagram page, I want to upgrade to pro I was told I could only do that from my laptop, Now in linking to my Instagram page is difficult, can't find here the request to link is sent.  

504
Fabio Gaulke
Kate Sunshine
Kate SunshineUp-and-Comer
asked in General Q&A
Unknown contact

Hello,I am pretty new and have around 3500 contacts now and it's only connected to my Instagram….but a lot of them are subscribed ‘unknown contacts’. What is the difference with known contacts? Is that spam? I am wondering also how a contact can be ‘unknown’ as the only way to get onto my Manychat contact list is through commenting on my reels or my stories.Hopefully someone can help me with shedding some light on this 🙏 Thank you so much in advance, Kate

555
Fabio Gaulke
AtendiFlow
AtendiFlowUp-and-Comer
asked in General Q&A
Plano Free e Pago

E ai galera! Não achei na plataforma a informação de quantidade de contas de instagram que podem ser vinculas a cada formato de plano, e também não achei quantidade de automações que cada conta pode gerar no plano free e pago. Alguem sabe essa informação?

273
Gustavo Boregio
James97
James97Up-and-Comer
asked in General Q&A
Smart delay

Hey guys, if Meta has 24hr rule, when or how can we use the delay if more than 24hrs? We can set the delays for days but can’t send message outside the 24hr rule. 

181
rodrigo_silvano
deebee.ai
deebee.ai
asked in General Q&A
facebook page "request sent", but i don't see where it is sent to

I am trying to connect a facebook messenger page. getting "request sent" on the button, but I don't understand where I need to approve the request in facebook

231
planningfuture
julia.bettha
julia.bettha
posted in General Q&A
Delete contacts option is not available

Hello, I wish to delete some contacts. But when I select said contacts > then click on the "bulk actions" button > the delete contact option is not available.Is there another way to delete contacts? My account is PRO and in Portuguese.Thank you in advance. 

111
rodrigo_silvano
Tara
Tara
asked in General Q&A
Assessment funnel help

Please watch this loom video:  

141
rodrigo_silvano
Camillejhinkle
Camillejhinkle
posted in General Q&A
Im new here, Just Joined tonight, thought i would give it a go.

My name Is Camille and my business is making things handmade been doing it for years, I sell in a retail location and have been trying for years, but to get sales online to no avail, dont know why when the stuff selll in the store and very wellanyway i have my SHOP back open on FACEBOOK/INSTAGRAM  handmademarketsd   and saw the ad for this company and thought i would give it a try. I dont know what I am doing, but I might have completed that Phone Thing, just dont know if its correct, How do I get someone to check it, I really hate CLICKING    go live any help pleaseand thank youCamille 

81
Gustavo Boregio
TinaMac
TinaMacRising Conversationalist
asked in General Q&A
duplicate flow??

I am very new to all this, so please be patient with me. I go live three nights a week and do a project. I have a flow built that connects to my website and a cartlink to the products featured in the live.  I use a keyword trigger to generate a message.  I have a different cartlink every night.  How do I duplicate my flow from night to night where all I have to do is change my keyword and cartlink?  I hope that makes sense.  

658
rodrigo_silvano
sharonworld
sharonworldChat Surfer
asked in General Q&A
personalized automated replies

Hi,I would like to personalize automated replies (Hi [Instagram profile name], great to hear from you), but so far I could only insert [Instagram user name].  Can somebody tell me how to insert [Instagram profile name]? Really appreciate it. 

6510
sharonworld
KimSloan73
KimSloan73
asked in General Q&A
Need Help Finalizing a Monthly SMS-Only Restaurant Workflow

Hey everyone, I’ve been building an SMS-only workflow for a restaurant client in ManyChat for the past three months, and I’ve hit a wall. The workflow is for a monthly recurring lunch program, where customers only need to scan the QR code once—either in the restaurant or from the website—to join. Once they’re in, they automatically receive a new discount each month via SMS. They can opt out at any time. Each month, about five days before the end of the month, I manually update the workflow with:• The new discount for the upcoming month• New photos and fresh content to keep engagement high and prevent message fatigue I’ve also designed the workflow so that if someone joins mid-month or toward the end of the month, they are placed at the appropriate point in the sequence—ensuring they don’t receive a full month’s worth of messaging for a discount that’s expiring soon. No matter when they join, the current discount always expires at the end of the month to keep everything aligned. I’ve bu

160
KimSloan73
Stavml
StavmlUp-and-Comer
asked in General Q&A
Help Automating Follow-Ups & Agent Assignment

Hey everyone,I'm trying to automate two tasks in ManyChat that seem pretty straightforward, but I'm running into challenges. I’d really appreciate your help!1️⃣ Automate Follow-Up & Close ConversationWhen a conversation is opened, an agent sends a message to the customer. If the customer doesn’t respond within X minutes, send an automated follow-up message. If there’s still no response, automatically close the conversation. What’s the best way to set this up in ManyChat?2️⃣ Assign Conversations to Agents Based on Time & DayI want to automatically assign conversations to different agents based on specific timeframes. Example: Monday–Thursday, 09:00–11:00 → Assign to Agent X All other times → Assign to Agent Y Is there a built-in way to do this, or do I need an external workaround (like Make.com)?Would love any guidance or best practices! Thanks in advance for your help. 😊

989
Stavml
Stanley
StanleyUp-and-Comer
asked in General Q&A
Where do I find emails collected in Manychats

Dear all. I am new with Manychats and just signed up for the pro version, I need help. I set up a flow successfully to collect emails and when I tested it by providing an email address like a lead, It worked however, I cant find the email or contact on my back end. I can only see them only in the Live chat. Is this normal? Also the contacts that are shown on my dashboard, are they contacts that opted in or what because it’s a bit confusing. I will appreciate anyone’s help

215910
sharonworld
maria8italy
maria8italyUp-and-Comer
posted in General Q&A
block 2

Good afternoon!Before the New Year, we clarified with you several times (I am attaching screenshots) whether the new Meta policy would affect automations via reels and direct. We were informed that ManyChat is officially approved by Instagram and that we would not face a block unless we used offensive language or other violations of Meta's policies in our broadcasts.However, this week we sent out a broadcast via Instagram and received a 3-day block. As a result, we are unable to communicate with our audience, and our business account is at risk of being blocked. Now, with this block in place, our account is under even higher risk, and we could be blocked again.If broadcasts are not allowed under the new rules, why is this feature still available in ManyChat if it doesn’t comply with the new requirements? And why weren't we warned that broadcasts are now prohibited?We could have lost our main business account and sales source.In this regard, we request compensation for the block (a disc

431
Victor
Manychat Team Member
TepatWork
TepatWorkUp-and-Comer
asked in General Q&A
How to stop new rows while adding information to spreadsheet?

 Howdy, y’all. Can anyone help me figure out how to stop this from happening? I am trying to get a single user’s information to be collected in a single row. I’ve tried both Insert Row and Update Row, and all of my Fields are named appropriately (I believe). Can anyone show me a simple walkthrough? I’m new to using ManyChat, and I likely need to have my hand held through this. Additionally, any idea why the “Worker Experience” column will never show any input data? Perhaps this is a symptom of the same issue affecting this creation of a new row for each user input; but again, I am not sure. Thank you in advance! Isaac

404
Fabio Gaulke
leonelqf
leonelqf
asked in General Q&A
API - Error - Asks for captch

Hello. Any of the endpoints below return 403 error:/fb/subscriber/findByCustomField/fb/subscriber/findBySystemField/fb/subscriber/createSubscriber The return is a html page with a Captcha. Sample of the response: “<html lang="en"><head>    <meta charset="utf-8">    <meta name="viewport" content="width=device-width, initial-scale=1">    <title>Human Verification</title>    <style>        body {            font-family: "Arial";        }    </style>    <script type="text/javascript">    window.awsWafCookieDomainList = [];    window.gokuProps = {"key":"AQIDAHjcYu/GjX+QlghicBgQ/7bFaQZ+m5FKCMDnO+vTbNg96AFfqSgJTWxN+KGd+eCHYLYqAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQM3YsS9RmnaMKW6Q0oAgEQgDv+apxtrNZ9eXG56FgMJ9mmhF3d5Mw/C8qNuiqwlUObpigb+HrIMUMXnzFq979M48LVC7ffAknyhQK7dQ==",          "iv":"CgAFhRplagAAAACk",          "context":"W0HXPFYhiwTGbI+qDPgENmK3Fin7ueMNgKIF5DXYTtPeEx6DWk4VeOC/PaNc+rh9xsKHy2OOe/vspxkLCndi7N

60
leonelqf
ElizabethHughes1981
ElizabethHughes1981Up-and-Comer
posted in General Q&A
Instagram story polls - different replies for different poll votes

Is it possible to set up ManyChat to send a DM based on someone's vote in an Instagram story poll, rather than using a keyword comment? I'd like to have specific replies tailored to each poll choice, so if there are three options, I’d like to set up three different responses depending on the selected option. Has anyone tried this or have any tips?

3594
Fabio Gaulke
devmanychat
devmanychat
asked in General Q&A
user id in automation

Hello,I need to get user.id, but I don't have options for selection in my automation. I need for an automation that process with visitor id.

251
Gustavo Boregio
TepatWork
TepatWorkUp-and-Comer
asked in General Q&A
How can I export sheet data to chat?

Howdy friends, I’ve encountered a roadblock I’m getting pretty stuck on, and would love your help. My goal is to create a chat where job seekers and employers can create profiles, and then see profiles of the other. (e.g a worker sets up a profile, and then can view profiles that have been set up by employers). So far I am able to populate a spreadsheet with user data, and can call some of that data when requested. However I haven’t been able to create a message with multiple users. To better explain it with an example, below I have some screenshots. What I want to do in this example is send an employer a message that shows all the workers which have submitted a profile. (In my first screenshot) you can see my message setup, (in the second screenshot) you can see the example data I’m trying to extract in from the spreadsheet, and (in the third screenshot) you can see what the message result looks like. Note that in the message that gets sent, the name, experience, location, availabilit

272
Samantha Wong
mitmit_g
mitmit_g
asked in General Q&A
Permission Denied Error When Creating Subscribers via Zapier

Hi everyone,I'm trying to set up an automation where users download a free guide from my Wix website. Once they submit the form, I want to send them the guide via email and initiate a WhatsApp message sequence in ManyChat.I'm using Zapier to connect Wix Forms → Formatter (to split name) → ManyChat (Create Subscriber). However, I'm getting the following error in Zapier:"Failed to create a subscriber in ManyChat. Error from halted execution: Permission denied to import phone, email. Please contact support to enable this feature."I have already submitted a ticket to support, but has anyone encountered this issue before? Do I need to enable a specific setting in ManyChat, or is there an approval process for importing phone numbers and emails?Any help or insights would be greatly appreciated!Thanks in advance! 

441
rogerioaraujo
Deanna
Deanna
posted in General Q&A
error message what dies it mean?

Anybody knows what this means and how can I fix it? ""Thanks for your message nameUnfortunately I'm only able to understand messages when they're formatted properly. Please make sure to enter your messages without any line breaks. 😊"

121
Gustavo Boregio
Akbay
Akbay
asked in General Q&A
Custom User Field Displays as {{cuf_12345678}} in List Buttons

Hi everyone,I'm facing an issue with list buttons not displaying custom user field values correctly. Here’s the problem:I successfully assign a value to a custom user field using the API. When I print the field inside a text message, it displays correctly.However, in list buttons, it only shows the field ID (e.g., {{cuf_12345678}} instead of the actual value) in WhatsApp.Has anyone encountered this issue before? Is there a workaround to make list buttons properly recognize the user field values?Thanks in advance!  

311
Gustavo Boregio
phamhuuha
phamhuuha
asked in General Q&A
Suggest Facebook fanpages that use Manychat AI to see this AI features in action

Please give me some Facebook fanpages that have chatbot powered by Manychat AI, ideally in Education sector with the aim to collect leads interested in taking a course and the language used in chat is either Vietnamese or English. I’ve read the introduction of Manychat AI and would like to know how it unfolds in real life example. I will act as a customer of such fan pages and have a chat with it.If you know or do create such fan pages using Manychat AI, I would love to hear your experience on using Manychat AI. For example, is it better to use a whole AI chatbot of another provider (that is powered by either ChatGPT or Gemini or else and get trained on product knowledge to chat like as close to a human as possible) or to utilize Manychat AI to build scripted flow?

211
Samantha Wong
Community Terms & ConditionsCookie settings