General Q&A

Aquí tienes una redacción concisa y clara para la comunidad de ManyChat en inglés:Hello ManyChat Community,I'm experiencing an issue where my automations are not triggering on one of my ManyChat Instagram profiles, despite having already updated the Instagram permissions.Has anyone encountered this problem or found a solution? Also, could someone kindly guide me on how to effectively contact ManyChat's technical support team? I'm having trouble locating a direct contact option.Any help would be greatly appreciated!Thank you in advance,

I have two separate PRO accounts on Manychat. One account is working fine, but the other is not registering any of the comment to DM automations-- whether they’re my older ones that use to work or new automations I’ve just created.I’ve refreshed my account connection and received confirmation from Manychat that it has been connected properly, but the automations still don’t work. It’s unfortunate because I use this for business and I’m receiving hundreds of comments, but none of them are receiving the link. The contact list is still under the 2,000 mark too. Can anyone help me?? Thank you!

Alguem tem algum feedback sobre o plano Manychat IA? Se a IA generativa funciona bem e recomenda? Meu setor é de serviços.

I want to throw 1 single mesat to the comment message from the post and reels (information is given by dm). When it comes to dm, I want to give different answers according to which post-reels the customer has commentedFor example1. comment came to reels. The common message should be sent from dm (information is given by dm). Dm message is the product price in the relevant post - 450 dollars2. comment came to reels. The common message should be thrown from dm (information has been given with dm). Dm message if interested in the product price in the post - 650 dollars Can I create automation in this way? 

I got restricted by Instagram for 6 days because I went viral and too many ManyChat responses were deployed in a short time. Is there a way to limit the response rate to stay in the parameters? I appreciate your help! 

I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Is there a way to do this without having to rely on a third pary like Zapier?Thank you. 

Hi! I’ve been using Manychat for 2 weeks now and suddenly new automations are not working. I tried refreshing Instagram connection, but new automations still don’t work. All the previous ones do, however I am not able to create any new that is working. All seems fine in Manychat console but when I comment a keyword, no message is delievered. I double-checked keyword spelling and it should work on every post and reel. Any ideas what is the problem here?

Hey ManyChat community,I’ve set up an automation that asks a few questions when a new contact is created, using WhatsApp messages with reply buttons.I’m wondering, would it be possible to activate a chatbot when someone sends a message or asks a question, instead of relying on the predefined reply buttons in the WhatsApp messages?Thanks in advance for your help!

Hi, I tried to upgrade to the pro plan but my credit cards (both) are not accepted, also apply pay doesn’t work. There is no issue from my bank’s side so can someone please help me with this? I don’t know what else to try.  Thank you! Elena

how can I change the display name of my manychat account? I changed the name in Facebook, but it is not changed in my Manychat account

Hi everyone, I need help with a WhatsApp number issue.My phone number is connected to Manychat via WhatsApp API, but it seems to be linked to a Meta Business Manager account I no longer have access to.I want to release the number and connect it to a different automation, but I can't remove it from the Meta account myself.Has anyone dealt with this before?Is there a way to disconnect the number without access to the original Meta Business Manager?Thanks a lot in advance for any advice!

Hello, I’m wondering if there is a basic guide to using many chat rather than the course? Please let me know!

When I Run Automation campaign My all Instagram reels is showing and 1 reels is mission and I want to apply automation on that reel but the reel is not showing up how to fix this error

Good evening everyone,I'm just getting started with ManyChat and I'm having trouble connecting it to my Instagram account. When I click "Connect", it opens a pop-up that should probably take me to Instagram, but instead I get the error: "Sorry, this page isn't available."I'm not sure what to do. My Instagram account doesn't appear in Meta Business Suite because it's linked to a different email. I couldn't find anything helpful in the FAQ either.Thanks in advance for any help! Here's a screenshot of the error:  

Something strange is happening with our ManyChat automations. We have two flows: "Current WhatsApp" and "Not Current WhatsApp."In the image I’m sharing, users are supposed to be entering the "Current" flow, but the options they're being shown belong to the "Not Current" one.However, as you can see in the image, the CTR data appears under the 'Current' flow, and not in the 'Not Current' one.My suspicion is that the initial trigger is somehow redirecting users from the first step into the 'Not Current' flow, though that still wouldn’t fully explain the CTR numbers.We’re still quite new to ManyChat, and the base setup was actually built by an external developer, so we’re now trying to understand and audit what they did. Any idea what might be causing this? Note: “Whatsappp copy” was the previous name of  “current whatsapp”.Thanks in advance

Hi.I seem to have a problem with my latest automation. I turn it on - and it works… Once. And then it doesn’t - for no apparent reason.It is still live - there seems to be no problems in the backend, and the other automations seems to be working still.Any idea what to do here? 

I have an automation that transfers user between agent (this is to change fast when user wants to talk). So when any agent send any text the automation is paused. But I want that if the user sent a keyword, the automation restart and the flow start to change another agent to talk.Im not finding any option to restart automation :(

Hi everyone,we’re having a tricky issue with our WhatsApp Business setup via Manychat and hope someone from the community can help:  Our WhatsApp display name “Fresh Hotspot” was rejected by Meta. At the same time, we submitted a Facebook Page name change from “Freshvenience Hotspots” to “Fresh Hotspot”, which has now been approved. So now, everything is aligned: our brand, our page (Fresh Hotspot), our website (https://fresh-hotspot.at) – but WhatsApp still shows the old name rejection.  Here’s the problem:  We connected the number via Manychat and can’t edit the name in Meta Business Manager. Meta Support says: the name was rejected by WhatsApp. WhatsApp Support says: they can’t change it and refer us b

Trying to SIGN UP for pro $15 but system tries to charge $44, I am not finding a way to cancel the AI $29 upcharge.

I automatically have messenger opening up after a form lead is submitted. The contact is saved in Manychat. I can’t figure out how to get the Whatsapp number into the contact on Manychat. anyone have an idea?   

send whatsapp template message on new api contact in Manychatwhat's the easiest way, it's in first 24 hours.thanks 

Hey I have a broadcast channel already establshed on my fb business page… how can I connect that channel (myfb bus page is already connected to manychats) instead of establishing a new broadcast channel?

Hi,I've heard that  if I use Manychat capi, I can't use Stape/other capi on my site…is that correct?can u pls advice?

Being novice, I need someone to show me how I can acquire the Manychat free trial and also help with the activation process. In order to fully utilize it, is there any special condition or advice?

Alguém sabe me dizer por que não aparece a opção de fazer envios em massa no Instagram ou é por que não tem mais essa funcionalidade? Minha conta é pró, já estou logado com Instagram, já dei todas as permissões e atualizei também, alguém pode me ajudar?