General Q&A

We cannot process billing request right now please contact our friendly support to proceedwhat to do?thankss

I have connected my Instagram page to Manychat so that I can send links when someone post any comments in reels/post. Initially it was working. But now  Manychat is not sending automation messages, if someone comment in the same post. PLEASE HELP 

Today, my Manychat stopped receiving DMs from people whose messages go into the message request folder. Is anyone else experiencing the same issue?I tested it using my personal account to message my page, and it works fine. But when new people message—especially those whose messages land in the request folder—the messages don’t show up in Manychat...

Hola a todos 👋,Normalmente soy yo quien ayuda en la comunidad con temas de ManyChat, pero hoy soy yo quien necesita apoyo.Tenemos el siguiente problema:👉 Estamos corriendo una campaña de WhatsApp con CTWA Ads.👉 De 1900 clics en el anuncio, solo 4 usuarios llegaron al bot en ManyChat.👉 El flujo en ManyChat está configurado con triggers mediante CTWA atados al ID de cada anuncio, y también con palabras clave.👉 El anuncio usa una plantilla con Pregunta Frecuente, donde la instrucción es que el usuario haga clic para iniciar la conversación.Ya revisamos toda la configuración y no encontramos el error. También abrimos un caso con soporte de ManyChat, pero aún no recibimos respuesta.¿A alguien más le ha pasado algo parecido? 🙏¿Alguna idea de qué podemos revisar o cómo solucionarlo?¡Gracias de antemano! 

Hi everyone 👋I’m trying to set up ManyChat so that when someone comments a keyword on a post in my Facebook Group, it automatically sends them the link in Messenger.Here’s where I’m stuck: In ManyChat, I can only see posts from my personal profile, not my Page. In my Group settings, I can’t find the option to link my Page to the Group. 👉 Has anyone here successfully set this up? Do I need to create or switch to a Business Page first? Is there a workaround if the “Linked Pages” option doesn’t show up in my group? Any step-by-step help or screenshots would be super appreciated 🙏

Hi everyone 👋,Usually, I’m the one helping others here with ManyChat setups, but today I really need your help.Here’s the issue we’re facing:👉 We’re running a WhatsApp campaign with CTWA Ads.👉 From 1900 ad clicks, only 4 users actually reached the bot in ManyChat.👉 The flow in ManyChat was set up with triggers: CTWA tied to each Ad ID and also keywords.👉 The ad was created using a Frequently Asked Question template, with the instruction for users to click in order to start the conversation.We’ve double-checked everything but still can’t find what’s wrong. We also submitted a support ticket to ManyChat, but haven’t received a reply yet.Has anyone experienced something similar? 🙏Any ideas on what we might be missing or how to fix this?Thanks a lot in advance!Catalina R 

Hello, I have a issue and i don’t know where to look anymore,i’m trying to send a flow to a WhatsApp subscriber but i got “400, error validation” I already try on postman, javascript and the official swagger website and i get the same error, could anyone help me :)  

hello, here i’d like to have a condition to be able to send a follow up message if the user don’t answer withing x time:i didn’t find a way to do it and it’s pretty basic, can you please help? thanks.

Hi there,I’m curious is there some way to export conversation (all) from a particular team member or the whole account if specifying team member is not possible.

will “Marketing Messages Lite” available for Facebook Messenger

I implemented a flow from a templated. Tried to test it, it didn’t worked ok, after some messages it just stopped working. And now every automation i have in my account don’t work. I sent a tricket, they said is this problem: “"message": "(#230) Requires pages_messaging permission to manage the object". I refreshed permission. Did not work! Can someone help me?  

Hi,I created a conditional filter using tags to prevent the search from being sent twice, but it's not working. What could be the reason? 

Hi! ManyChat newbie setting up my first flow here. I apologize if this is a dumb question, but I’ve been trying to find the answer on Google with no luck.I’m trying to set up a very simple funnel where a contact receives an initial message containing an open-ended question (without a button or Quick Reply — the goal is to start an organic dialogue). I’d like to send a follow-up message 24 hours later to those who didn’t respond to the first message. From what I understand, I need to use tags and conditions to do this. I created a tag for “responds to message” and then set a condition that will send the follow-up message if the tag isn’t “responds to message.” What I can’t figure out is if this tag will be applied to a contact automatically if they respond to a message, or if I’ll have to tag them manually?I’ve found articles that indicate tags can be applied automatically using the “Actions” feature, but when setting up the tag itself, I

 My account was only set up for insta but my ad also shows up on FB and when people comment on FB Manychat won't work. I think may be FB uses Messenger not DM? How do I get it to work on both FB and Insta? Thank you so much in advance!

I linked two Instagram to one profile. But the second Instagram account doesn't have an automation setting. Why is that?If you set it up as the Help Center told you, the first account that was working well will have an error.

Hello ManyChat Team,I need clarification regarding how the active contacts are counted for billing purposes in my account.My Case:In the first month, around 400 people messaged me.After 3 days, I received 700 more messages from new contacts.So, total in one month = 1100 contacts.My Questions:1. Will my billing plan count all 1100 contacts in the same month (and require me to upgrade from $15 to $25 plan)?2. Or will the system only consider the active contacts of the last 30 days, meaning that when the new billing cycle starts, the old inactive contacts will not be counted again?3. In short:If I cross 500 contacts in the middle of the month, will I be immediately upgraded to the next plan?Or is the count reset after each billing cycle (so that inactive contacts are not carried forward)?Purpose:I want to understand if contacts are accumulated forever (total 1100+) or if t

قبلا با این نرم‌افزار کار کردم و خیلی خوب بودتا اینکه رمز اینستا خودم رو عوض کردم و از اون به  بعد نتونستم به اینستا وصل بشموصل شدن به اینستا نصفه موندهچطور کامل قطع کنم اتصال به اینستارو بعد دوباره وصل بشم؟ Translation: I used to work with this software and it was very goodUntil I changed my Instagram password and since then I haven't been able to connect to InstagramConnecting to Instagram is half-finishedHow do I completely disconnect from Instagram and then reconnect?

Hey everyone! 👋I’m currently building an Instagram automation that collects user info (name and WhatsApp number) and stores it in a Google Sheet.So my goal is : Automatically send users a WhatsApp message right after they submit their info. Is there a way to link this Instagram automation directly to WhatsApp within ManyChat? Or do I need an external tool or integration to achieve this? Thanks in advance for your help. 

We have made two payments. The first payment, which is our regular subscription, gets automatically deducted from our card that is already saved on the ManyChat platform. But when we are trying to top up the wallet with that same card, or even trying different debit or credit cards, it always shows an error saying there is a problem with the card. We have already contacted both the bank and ManyChat regarding this, but the issue is still not resolved.

I already updated the permissions and I can't make tik tok alstaxeca in the web version, however, it appears in my mobile phone version

I need my marketing manager to be able to use manychat, however I don’t want to give them my personal google login. Is there a way to either sign in by just an email and password or allow them to access another way? They are admins on the pro facebook page, but I think that would then create their own account, which would defeat the purpose of allowing me to see what they are doing.

I’d like to confirm the expected behavior of the “Data Collection Block” in a WhatsApp flow.Scenario The block collects an option (numeric input). It has a 5-minute expiration if no input is received. If the user submits an invalid value (e.g., a letter), the automation replies with the default/custom validation message and waits for the next input until the maximum number of attempts is reached. Observed behavior After an invalid input, the block appears to wait indefinitely for the next user message and does nothing else. The 5-minute expiration timer does not seem to reset after each user message. Questions Is this the intended behavior? If so, what’s the rationale? Is there a setting or recommended approach to restart the expiration timer after each user message, so the blo

When someone comments on my IG post, I can’t see the comment and the automation doesn’t trigger. I’ve tried commenting from my burner account: it looks like only the person who made the comment can see it but no one else. This only happens on some posts with automation and when the comment contains the automation keyword (other comments are posted).It seems like IG flags any word that I’ve included in my CTA as spam and doesn’t show the comment for some reason. I barely get 5 comments on a post so I don’t think the problem is because of volume, I assume it’s a problem on the IG side because the automation doesn’t trigger at all.I am able to see the comments in Meta Business Suite. I created a report for IG support.Has anyone faced this and is there a fix? 

Hi everyone 👋I’m trying to set up a Manychat flow to run as a website chat widget on my Squarespace 7.1 site. In my account I don’t see the old Growth Tools → Website Widget option. I do have Messenger and Instagram channels connected. My goal is for new visitors on my website to click a chat bubble or button and then be guided into my ManyChat flow. Questions: Is the correct setup now through the Messenger Welcome Message + the Facebook “Add Messenger to Website” plugin? Or is there another way to embed a ManyChat flow directly on my Squarespace site? Could anyone share the current step-by-step process for doing this? Thank you! 🙏

Hi everyone! I just pushed my first Manychat flow live 🙌  and am testing it in IG’s preview mode. The first part of it is working great, but I’m running into issues with the 23-hour SmartDelay. Here is a screenshot of one “branch” of my flow. If the contact clicks my scheduling link, I tag them and send a message 20 seconds later -- that SmartDelay is working. But if they don’t respond, I want to send them a message 23 hours later. That message doesn’t seem to be sending. In another part of the flow, I have something similar, except I ask for their email. In that case, I have the SmartDelay + follow-up message as a next step for everyone, whether they provide an email or not.In test