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General Q&A

Any questions you have about using Manychat.

  • 3,702 Topics
  • 7,756 Replies
3703 Topics
RobDeBease
RobDeBease
asked in General Q&A
BANNED FROM INSTAGRAM COMMENTS

I have about 1.5 million followers online with 658,000 being directly from Instagram.  I installed Manychat about a week ago and Manychat has responded to about 3,500 comments and sent about 3,500 DMs to followers that have commented on my Instagram posts.  I just got banned from commenting on my or any Instagram posts. I’m guessing it may be because of the volume of comments that Manychat responded to or the lack of variety in them as I only had 4 variations set up to respond to comments.  So Manychat is currently not able to reply to the comments on my post but it CAN still send direct messages. Should I stop using Manychat or use it less?  I don’t want to get banned from sending DMs either and currently I’m probably sending about 500  per day.  Can someone please help me and give me best practices here and please give me some guidance on what to do to prevent this from happening again once my commenting has been restored?

276810
wedding.insights
AlCukovic
AlCukovic
posted in General Q&A
Ref Url doens't trigger..

Hello :)Any one having an issue that Messenger ref url takes me to messenger but doesn't open the flow..Just nothing happen, only messenger open

929
luccaallen
ann.
ann.
posted in General Q&A
Does automation work for trial reels?

I have an test features called Trial reel. I want my automations work for my trial reel.

5193
matdilisio
aitorhilo
aitorhiloUp-and-Comer
asked in General Q&A
SHADOWBANNED AFTER USING MANYCHAT ON INSTAGRAM

Hi everyone, after two and a half years of organic growth on Instagram I thought it was time to up my game with manychat, only to get shadowban for using manychar, could anyone help me solve this problem, please? This is quite maddening, I’ve just payed for a service that has jeopardised all my work.Thank you in advanced, greetings from Spain. 

2812
rodrigo_silvano
seano480
seano480Up-and-Comer
asked in General Q&A
Facebook click to message default template overriding automation

Hey Manychat! I am working on testing click to messenger campaigns between Meta(Facebook specifically for now) and Manychat. I am experiencing some issues where the Manychat automation is not being triggered. When a message conversation is triggered it seems to be defaulting back to a message that says: “Hi {First Name}! Please let us know how we can help you.”.  which appears to be the default greeting for Facebook.  Despite attempting a few different manors of fixing this, it is still defaulting back. I have this setup in a few different ways for testing in the “Message template” area of the engagement ad.  I have an ad setup to use partner app, and selected manychat and the automation from there. I did not use the JSON code option as the automation did not provide it in this case. This automation never triggered. I have also set it up “start conversation” and integrated in an automation trigger via keywords, incase the partner app setup did not work.This ad works properly in the pre

260
seano480
mottzerella
mottzerellaUp-and-Comer
asked in General Q&A
Help Needed: Instagram DM Bot repeating the same messages

Hey Everyone! I’m relatively new to Manychat, but I’ve coded several chatbots from the ground up so I’m not a complete newbie.  That said, I’m trying to deploy a bot with that simply responds to DMs and keeps a conversation going, so there’s no need for any additional triggers after the first incoming message from a user.  I’m using Make for the webhook connection message parsing, and an OpenAI assistant for the chatbot.   My routing setup is attached.The main issue that I’m having is that the chatbot will either send the same response twice, not in a row, but rather after the user responds to the first AI response, OR it will also send the user back their own message after the AI response.  I’ve gotten it really close a few times but it will still do one or the other.I’m not sure if what I’m trying to do is either not possible, or just so simple that I’m overlooking an obvious solution.  Any help is greatly appreciated!ThanksMatt

1174
mottzerella
OliverDK
OliverDKChannel Explorer
asked in General Q&A
Can't get rid of greeting text

I have removed Greeting text from Facebook and from Manychat, but it keeps showing insted of the conversation starter. The  Conversation Starter leads into an automation, but no conversation starter shown. How can I disable that, and make it so if a user clicks Send message on my facebook ad, they will see only the greeting text i set in manychat, followed by the automation which is triggered by the conversation starter?  Thank you

291
seano480
lucasvenere7
lucasvenere7
asked in General Q&A
Looking for a ManyChat expert to advise on Meta Click-to-messenger ads and potentially hiring a long-term partner.

I am experiencing an issue with Meta click to messenger campaigns and ManyChat. While Meta shows that 33 people have clicked on the ads, only 2 people have gone through to the ManyChat flow. Can someone please advise on why this is happening? Please message me via Facebook, here is my profile https://www.facebook.com/profile.php?id=100009007349366.

281
OliverDK
heyfeelings
heyfeelings
asked in General Q&A
Performing an action shows message in WhatsApp

This is either strange or simple. I have a step that performs an action that assign “audycja” a text value, in this case “strach”.The issue is that in the WhatsApp chat I see strange text showing up (see screen) that I can’t locate in the entire flow… Is it the action itself that prints this message? 

130
heyfeelings
S
silicudaChat Surfer
asked in General Q&A
facebook ads messenger: greeting message / conversation starter doesnt show when user clicks

I have set the Greeting Text, and i have created a  Conversation Starter which leads into an automation, however when i create a Facebook Ad, and select ‘create new’ it forces me to use their default template questions. How can I disable that, and make it so if a user clicks Send message on my facebook ad, they will see only the greeting text i set in manychat, followed by the automation which is triggered by the conversation starter?  Thank you

361
OliverDK
Oleg Sharov
Oleg Sharov
asked in General Q&A
Content can’t be sent to subscriber id='xxx' without message tag. Subscriber’s last interaction was over XXh ago (more than 24 hours ago)

An attempt to sendContent via SwaggerHi Manychat Support Team, thank you for this amazing product,I know similar question had been asked before, with no answer.I am getting an error message, as if i am comunicating outside of 24 hours wind, but i know this is not the case.I am chatting with a page owned by me from my personal IG account, so i know i interacted recently.So i am getting that last interaction was some absurd amount of time ago, my question is how is this:What is considered an interaction: a message from customer, like, post comment, mention, etc…?Is it Manychat who keeps track of “last interaction” or is it Meta platform?Please give a clue on this, if possible.Thank you.

1325
MiriamBmby
tompowerin
tompowerin
asked in General Q&A
Sound Notification

Hello,I've disabled all notifications in manychat but I still get a sound notification when someone sends a message.

160
tompowerin
Maveric1289
Maveric1289Up-and-Comer
asked in General Q&A
Issue with Duplicate Reference Numbers for Rapid Entries in ManyChat

Hi, I’m working on a ManyChat automation where users input some data, and at the end, they receive a unique reference number (folio). However, I’ve noticed that when two entries are submitted almost simultaneously (e.g., within one second), the generated reference numbers saved in Google Sheets end up being the same.How could I fix this. Thanks in advance

415
Maveric1289
Sryno
SrynoUp-and-Comer
posted in General Q&A
NEED HELP IG AUTOMATION - SPECIFIC POST WONT LOAD AND WHEN I TURNED IT OFF, IT WONT TURN BACK ON

I NEED HELP - MY AUTOMATIONS ON IG STOPPED & I CANT FIGURE IT OUT.I TRIED EDITING THE AUTOMATION AND IT GAVE ME AN ERROR SAYING “SOMETHING WENT WRONG. PLEASE TRY AGAIN”SO I TURNED THE AUTOMATION STATUS OFF LIVE, AND NOW IT WONT EVEN LET ME TURN IT ON LIVE AGAIN. & WHEN I MAKE A NEW AUTOMATION, IT SAIS SUCCESSFULLY MADE, BUT IT DOESNT EVEN WORK WHEN I TEST IT??? PLEASE HELP 

395
rodrigo_silvano
alvarop
alvaropUp-and-Comer
asked in General Q&A
Ca I implement WhatsApp Forms via Manychat

Hi, this is Alvaro.I’ve noticed some WhatsApp Business Accounts offering a feature where users can fill out a form directly within WhatsApp. This feature allows users to input their information and send it seamlessly. I find this functionality very useful and am curious if it’s possible to implement something similar using Manychat.I’ve attached a few images to illustrate how these forms look and function. Perhaps someone  is familiar with this feature and can guide me on whether it can be implemented through Manychat or maybe know about a tool that you can integrate to get this.Thanks in advance for your help. I look forward to your response.Best regards,Alvaro 

280
alvarop
Daniel Mendoza
Daniel MendozaUp-and-Comer
asked in General Q&A
How Can I add an aditional step after an AI step in a flow ?

HelloI am developing a conversation flow with AI Step that is activated with a trigger (a specific word)After the AI ​​step I would like to add another action either Set User Field or External Request or a message.Althought I connect the AI ​​step with the next ordinal step, I see that it last do not run. In other words I do not know what kind of trigger I need to use for the step after AI step.Anyone have provided adding another step after AI Step? Any trouble? Thanks for your comments and help 

982
Daniel Mendoza
JoeyXoto
JoeyXotoUp-and-Comer
asked in General Q&A
Struggling with sequences

I am struggling to get my sequence to send any messages. At first, I set an action in my automation to subscribe the contact to my sequence.When I go into the sequences, I have set up the messages, but it asks for a trigger. So when I set the trigger to “subscribe to sequence”, it basically sends the messages immediately.But I don't get what trigger I am supposed to use in the sequence messages? The delay doesn't seem to be working for me, can you help? 

472
JoeyXoto
krisks
krisks
asked in General Q&A
Display ManyChat conversation within CRM

I would need help in displaying ManyChat conversation wihtin Monday.com crm update section?

120
krisks
ineedaffiliates
ineedaffiliates
posted in General Q&A
Help with setting up sequences to build an email list with a lead magnet

Hey there, I build affiliate programs for service-based businesses and SaaS companies and I just added lead magnets to my packages because my (typically) high ticket clients need a way to collect leads through affiliates without an initial purchase. I would like to get them better results by even setting up a many chat sequence to build their list through IG using their lead magnet. I’d like to learn a good basic set up that I can teach a team member and have them do this for my clients. Would anyone like to help me set this up? I’m all about networking and startegic partnerships so I am sure I can bring you value as well. Especially if you are in coaching or real estate!

210
ineedaffiliates
rnbsn1998
rnbsn1998
asked in General Q&A
Birthday Message

Hello, I am new to manychat. I would like to know if it’s possible to create a manychat sequence that starts with me initiating a message through FB Messenger.  I would like to reach out to my contacts that are having birthdays and send them a special offer if they would like.

301
rodrigo_silvano
Alex Escobar
Alex Escobar
asked in General Q&A
I can't enter a new cell phone number to WhatsApp

I can't enter a new cell phone number to WhatsApp, the chip is new, the line is new, I have never used it for WhatsApp and it tells me that... This number is registered in an existing WhatsApp account... what should I do? ?

100
Alex Escobar
maria8italy
maria8italyUp-and-Comer
asked in General Q&A
new rules

Hello! Based on the new Instagram rules, won't Instagram consider sending messages to our subscribers as mass actions under the new rules? And won't an automatic response from a person be considered a violation if he tags us in stories? Thank you!

282
maria8italy
Chloelx
Chloelx
asked in General Q&A
Issues with Automations – Some Run, Others Don’t (REF: FAQ Automation Issue)

Hi,I’m facing an issue with my automations in ManyChat. Some automations are running smoothly, but others, like my newly created FAQs, are not working as expected. They don’t show up or execute properly, even though everything seems to be set up correctly.I’m starting to feel really lost and would appreciate any help or guidance on how to fix this problem. Thanks in advance!

331
Gustavo Boregio
v.villb
v.villb
posted in General Q&A
Email automation error: invalid SMTPAPI header

I am trying to send automated emails via Manychat using a custom domain. I have successfully connected my custom domain to Manychat, and said domain works well when I use it on other platforms, I have even tried with two different domains from different providers and keep getting the same error, and so the error has to be within Manychat. Whenever and email is triggered, it is not sent, and I get the following message in my inbox:  A message was received from this address by our systems that had errors in the SMTPAPI header, and cannot be processed due to the following: - The IP Pool name must be a valid pool name for your account. You provided pool_verified_medium If you require assistance in working with the SendGrid API, please contact us at support@sendgrid.com  I have already tried to contact support@sendgrid.com with no luck. I cannot find any information online about how it is possible to set the IP Pool name in my account in Manychat, or what this IP address should be set to. C

673
Gustavo Boregio
marcotav
marcotavUp-and-Comer
asked in General Q&A
Can I configure the time of the date and time button?

Can I set the date and time with specific hours? Ex: My restaurant is open from 8 pm to 11 pm. On Mondays the restaurant is closed.I would like customers to be able to book only for that time and on certain days.  

361
Gustavo Boregio
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