General Q&A

I’m running into a challenge with ManyChat and wanted to confirm the best-practice setup.I receive hundreds of Instagram DMs per day. Many of these are from existing followers, applicants, or active clients where I want to respond personally and not trigger automated AI replies. I only want the AI automation to respond to truly new inbound messages.Ideally, I want the system to work like this:New inbound messages from users → trigger the AI response. Once I personally reply in the DM thread → the AI should automatically shut off for that user. Ongoing conversations should not be interrupted by automation.What is the most reliable way in ManyChat to:Detect “new conversations” vs ongoing conversations, and Automatically pause or disable automation once a human/admin replies?If possible, I’d love guidance on the exact rule, tag, or automation logic that supports this use case at scale.Thank you — this is critical for maintaining a high-touch, personalized experience while still leveraging

I’ve tested an automation that worked perfectly on iPhones, but it keeps duplicating buttons from other steps when on an Android phone. And for the same phone the buttons keep changing for the same steps. What’s wrong and what should I do? There’s nothing wrong on the steps I created.

 I’m having an issue registering my WhatsApp Business with ManyChat in the coexistence section. During the registration process everything seems correct, but at the end it doesn’t appear as a channel anywhere and I can’t use it. However, on my phone app it shows that I’m connected to a business, but in ManyChat nothing appears.

 Hi everyone, I’m experiencing an issue with ManyChat’s follower DM automation. The automation is active, permissions are granted, and the account is properly connected. However, the DM is not being delivered to new followers and the automation is not triggering at all. I’ve already reviewed all settings and connections. Has anyone experienced this issue or knows how to resolve it? I’d really appreciate any guidance.

hi all!i have a lot of automations and some of them stopped working since yesterday , the comment to DM automations, all others are working correct… very strange ik  the comment not triggering manychat  please any help?

Hello, I’m really struggling with the Follow to DM feature at the moment. And constantly getting the message below. Does anyone have a work around?  This Feature Isn’t available for your Instagram. This feature is currently in beta. Access is controlled by Meta and can vary by account.  Would love to know if anyone found a work around to this, or if it’s just a waiting game. Thanks

Hi all,I’m triggering a webhook from Manychat to Make when an event happens.In Make, I generate an image.What I want to do is return that generated image in the webhook response so Manychat and send/post the image directly in the chat.Is this possible?Thanks in advance!

Hello, I have published my automation for FB & IG Dms but when i tested it live nothing happens when the keywords are triggered in the DMs. I also noticed during the preview that the multiple choice options don’t pop up on 2 of the questions. I have currently disabled the keywords while i research why its not working for me. Any help would be appreciated.  

I have been setting an automation for the first time followers and it seems it’s not working quite well.   

 Hello, could you please tell me? We already have a list of subscribers, where we used to send messages every 48 hours. Now our account has been updated and marketing messages are available. Can we no longer send free messages to people who subscribed to our list before this update? 

Hi, I set up a new automation for comment on instagram, although it seems pretty simple, it’s not working.I see the name on contact, but no message triggered or stats updated, still at 0.   

Below is the JSON body I received from n8n webhook. How do I extract $.output to message CUF? {"type":"begin","metadata":{"nodeId":”abe48e60-73e4e-3303-ac2e-c01d659d6e75c","nodeName":"Respond to Webhook","itemIndex":0,"runIndex":0,"timestamp":1769187565390}}{"type":"item","content":"{\"humanRequest\":false,\"contactNumber\":\"\",\"output\":\"Business \",\"rawOutput\":\"{\\n  \\\"humanRequest\\\": false,\\n  \\\"phoneNumber\\\": \\\"\\\",\\n  \\\"output\\\": \\\"Business \\\"\\n}\"}","metadata":{"nodeId":"abe28e60-7e4e-4303-ac2e-c01d69d6e75c","nodeName":"Respond to Webhook","itemIndex":0,"runIndex":0,"timestamp":1769187565390}}{"type":"end","metadata":{"nodeId":”abe48e60-73e4e-3303-ac2e-c01d659d6e75c","nodeName":"Respond to Webhook","itemIndex":0,"runIndex":0,"timestamp":1769187565390}} I was getting different format which was easy to extract out and suddenly JSON body format changed to different format. Is anyone experiencein the same?

Hey Guys,  is it possible to set a automation reply only once in the conversation. For Example:I have set an automation for specific word “price”Person aks about swimpass price.Automation gives the reply but it is not good answer for person who asked the question. So person ask again the same question and the automation send the same answer again.I dont want it to send the same answer again.  What is a solution for this situation please?Thank you for your answers

Hello, I’m trying to activate the trigger for when a user clicks on a Facebook ad. However, this error pops up when I try to flip the switch on ‘Don’t use more than one content block in the first message to set up Facebook Ads’. I’ve removed all but one content block on the first message that is sent to the user when an ad is clicked on but it still shows this error. This is with a trial account for Manychat pro. Any help is appreciated.

The following message appears when I try to set up the welcome message to new followers. I contacted Meta, they checked everything and there is no restriction from their side. Anyone else has experienced this? How to fix it? Thanks!  

Hi, I have an automation which creates a lead in the CRM whenever a user comments under specific instagram post, now I want to get instagram comment content in the automation to add it in the crm, but I only have instacram account username, nothing more, I need to add this coment, and any additional information like post link (if trigger is set to all posts) to the lead so sales managers can group and process them accordinglySo how can I get the content of the comment?(same issue I have with DMs, how can I get the actual message sent from the user in automation?) 

Hi,I only ever had ONE ManyChat account.I deleted the workspace because I couldn’t connect my Instagram account properly.Now, when I try to connect Instagram again, ManyChat says the account is already connected to another workspace.But this workspace was deleted and no longer exists.I don’t have access to anything else, and I never had another account.So I’m stuck: I can’t connect Instagram because ManyChat thinks there is an existing connection, but there is nothing to disconnect.Has anyone experienced this?How can I fix this?Thanks. 

A quick check on CUF. Am I supposed to see this ID or actual keyword that this ID represent? For this case, “message”. 

Hi everyone. I’m new to using this tool, and I am having this problem that I haven't been able to fix by myself, so I think it might be something else. My Instagram comment automations are not working properly.  Comment triggers fail or behave inconsistently … is someone else having this issue, or is it something I might be doing wrong?

My “message contains” automations are triggering (not sure if running correctly) , but unlike post or Reels reply automations, which have a high CTR, all of my “message contains” automations show CTR as N/A. Why does this happen? Is there something wrong with them?Here how it shows:Here the start of my automation (i guess all the 72% of CTR came from “User comments on your Post or Reel”): Is this right?Or when user sends a message the first step automatically bypassed?

I’m currently using facebook ads to get leads on my ai agent for booking experimental gymnastic classes. Some contacts send a message, but manychat doesn’t compute it, resulting on my ai agent not replying (because it has 0 inputs). But, checking on my phone, i can see the leads messages. I’m adding images to the post, so you all can have a better understanding of my issue.manychat view whatsapp view 

Hi everyone,I wanted to share my situation here and see if anyone has faced something similar.Over the last month I’ve built a complete end-to-end Instagram DM automation funnel in ManyChat — not just a simple “DM me X for a freebie,” but a qualification system that:Asks structured qualifying questions, Applies conditions to decide whether I or my team should get on a call, Routes people into different Calendly links depending on their answers, Follows up with 3+ custom triggers based on their responses.Basically, it does all the heavy lifting of qualifying leads inside Instagram DMs — so neither I nor my team need to spend hours managing messages manually. I designed this flow myself, thinking through every logical branch, and for the past 20–25 days it worked beautifully: I was getting 100+ DMs per day and closing 15+ calls, all without touching my inbox.But since the last two days, it has stopped working completely.When someone new DMs me, the automation doesn’t trigger. It’s as if

Dear all, despite I can use and link correctly manychat to my instagram account, it seems I cannot do the same with my FB messenger as I need to use the automation on both.When I go on settings and then I need to select my page which is OneforallOrbassano, but as you can see in the image the button to connect is grey and say only FBPAGE ADMIN che get access.. I’m confused...I’m already a FB admin.Can anyone help me please?Thank you  

BonjourJe me permets de vous contacter car je n’arrive pas à relier mon compte Instagram à Manychat.Mon compte facebook est relié mais pas mon compte IG. Un message m’indique “ changez d’instagram pour continuer avec une autre compte ou demandez l’accès au propriétaire...” mais c’est moi la propriétaire. Du coup je suis bloquée et les messages affluent et je ne peux plus gérer en directMerci d’avance pour votre aide précieuse! English: Good morningI can contact you when I arrive to review my Instagram account on ManyChat.My Facebook account is based on my IG account. A message tells me to "switch to another Instagram account or request access from the owner..." but I am the owner. As a result, I'm blocked and the messages are flooding in, and I can no longer manage it in real time.Thank you in advance for your valuable help!

Hi, Ive updated my permission however it kept on asking for the same request when im trying to set up auto message for new followers.  When i click update permission it just keeps looping me back to the same page.  Thanks