General Q&A

Hello, We managed to integrate events from ManyChat with my ad manager, for example, the purchase sent from a workflow, now I'm hitting a wall since those events that I return to Meta Ads cannot be used to optimize a message campaign. For example, if you generate a campaign that has the objective of sending an Instagram message (DM), you have no way to optimize the campaign for the event that we send from ManyChat, making the return from ManyChat to Meta Ads useless. Has anyone found a way to give value to the events?

Since we need to delete WhatsApp business account on mobile phone. Then we can back up existing conversation to manychat account?

Am I missing if we can add a delay before sending the auto response in feed?  right now it sends the like and response immediately. 

I have added these details in order summary, but during test (1st Image) details are not fetching into it.

Would announcing an upcoming giveaway, no purchase necessary be considered promotional? 

I have an automation in one account and I want to transfer it to another account, how can I do that?"

It looks like I’ve connected my mini chat. I had to connect through Facebook. It wouldn’t allow me to do it on Instagram. I can see many chat connected in my business Facebook account but now I have no idea how to log into mini chat. it keeps wanting me to connect and I feel like I’m already connected

Hi all, recently just signed with a talent agency and I’m looking to see if there’s a simple way for me to find my link clicks analytics? Can I scale it for 30 days to see a monthly overview. For some reason I can’t figure out how to do that. 

hi. can I give me an auto answer under all comment?

HiI am new so I hope I am explaining this right. I have a facebook and instagram professional account and cant seem to see both in my account? I am in the process of moving from free to paid account with many chat..

There is no help videos.  There is no how too videos.  There are no training videos.  It is missing features listed in the training that I have to find by going incogneto mode and asking for Manychat help. 

Hi guys, Is there a way to add a delay to auto reply on facebook/instagram to have a more human feeling? Maybe a work around? Using the tags or something else? I did some research but nothing seems to come up since few months. Thanks!

I have an existing account using “EMAIL A” that is already running my IG account automations. Now I want to connect my FB account on this account but it keeps on saying that I already have an existing account.I do have an account on “EMAIL B” but I already deleted those. Everytime I proceed to connect my FB account, it will logged me out of “EMAIL A” account on manychat then logged me in on “EMAIL B” account. Anyone that can on this? Would appreciate a help.

Hi there, I tested two different posts and used different links on both posts. Another user not me, commented on the post and in both cases the second message( the second DM button) didn't work so the external link -the video or PDF- I wanted to refer them to, wasn't working. What should I do?Thanks

Hello, we’re based in the USA and currently have a large volume of TikTok messages to manage. I was wondering if there are any plans or a timeline for when TikTok accounts will be able to connect to ManyChat? Alternatively, are there any other solutions available to help manage these messages? Thank you for your assistance!

Hello,Currently i’m using an automation tool called N8N i was using with twilio to send whatsapp messages to our customers, but after checking out manychat and we found it more promising for social channels, we started to migrate into here, so currently when we get a new customer i start create a new subscriber, but i want to be able to send him a message on whatsapp via API, as i want to send him his credentials and some messages on whatsappis there a direct api using message templates? also does it have a variable injection for the template?

Hi,my goal is to:Update a status on airtable  Send a whatsapp message to the particular contact (via tag automation)My current idea is to search with phone number in custom field to get the subscriber ID first.However I can’t seem to set user field with the phone number (although contact is already subscribed), it always shows {Invalid Variable}.Any solutions or better idea to get the subscriber ID? 

Hello, I need to upgrade to the Premium plan as I require an account that includes 40 live chat agents. I've reached out to support and through the ManyChat pricing page to contact the sales team, but I haven't received a response. Is there anyone in this community from the sales department who can assist me?

Hi ManyChat folks,I got a new client who is selling gym equipments via WooCommerce (WordPress) platform, and I wanted to build automation flows for them. Please let me know the best way to connect the WooCommerce store to ManyChat for creating the flows. Does anyone create ManyChat bots/ flows for eCommerce store powered by WooCommerce already? Looking forward to the suggestions,Sajith

Hello!I had  manychat set up for my client. Client closed the business 6  months ago. I emailed you asking to cancel the subscription but nobody answered. I can not cancel it in manychat because I don’t have access anymore. But you keep charging me every month. I didn’t find any other way to contact you. Email you don’t answer, support phone number doesn’t exist.Please help!!!!!

I recently created a free account and set up an automated reply for a specific Instagram post.The trigger is correctly defined, and as far as I can see, the connections to both Facebook and Instagram are active. The automation is published and marked as live.However, ManyChat does not send any automated replies when a comment is made. I do receive the Instagram comment itself, but no reply is sent from ManyChat.Could you please help me? I’m not sure what else to check or adjust.Thank you so much in advance for your support! I allready lost two days trying … no results ...Warm regards,

HIQR CODE IS NOT WORKING, BUT Ref URL IS WORKING , ANY ONE KNOW HOW TO SOLVE THIS ?

Hello! If I send a WhatsApp message to a contact that appeared to have a valid phone number, but that turns out to not be true, is the message I sent charged as usual? A few of my contacts had invalid phone numbers (that passed as valid), but the message wasn’t sent or didn’t have arrive to their phones, so I’m wondering if I’m paying regardless.Thank you!

I am using the voiceflow to manychat connection template by Omnifusion (linked below) however I’m experiencing a bug somewhere in the pre-made template and I can’t for the life of me figure out where it is or how to solve it. I think I’ve pinpointed it to one area of code, however when I’ve validated the code it appears to be fine. Has anyone experienced similar errors? Or do you have experience with this template/connection and can offer assistance? Many thanks!https://app.manychat.com/flowPlayerPage?share_hash=740143_98c18452de32fe8330e8ae8038d61053bf49369f 

Hey, I can't find the option to send messages to people on Instagram outside the 24-hour window. I would like to create DM lists for Instagram, but I don't have that option. Even though I create actions to set up opt-in for Instagram, it still doesn't work. Is there any other way to do this?