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General Q&A

Any questions you have about using Manychat.

4,061 Topics
8,688 Replies

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4062 Topics

How to send a large video to a chat bot in telegram

I am making a sales funnel of 3 videos in a chatbot and I want the client not to leave the chatbot in Telegram.My video weighs from 150 to 400 megabytes, and Many Chat has a video size limit of 25 megabytes.And as a result, I tried the speaker function, but, unfortunately, I could not set it up.And now I would like to understand how to set it up, considering that I am not a programmer. Tell me how to do this as simply as possible and is it possible in principle?

750

6 months ago

DavidZUp-and-Comer

asked in General Q&A

Problem with broadcast

Hi,I have more than 1200 subscribers, but when I have sent message to them Its delivered only to more than 800 people. Why is like that? Thanks fir your help,David

1984

6 months ago

gottoshopalotChat Surfer

asked in General Q&A

says wifi not working when it is working

I cannot access any of my automations. It says that my Wi-Fi is not connected and it is I’ve refreshed my permissions, and I have also deleted and reinstalled the app.

6 months ago

OliverDKChannel Explorer

asked in General Q&A

Broadcast Stuck – only 82 out of 749 Messages Delivered!

Hey everyone! 👋I’m running into a strange issue with my ManyChat broadcast, and I’m hoping someone here has seen this before.Here’s what’s happening:I sent out a broadcast to 749 people. It’s been a while, and only 80 messages have been delivered. 😕 (But it says 730 are sent, and only 80 messsages delivered) Some even replied back to me, and are not in the “delivered” tap The rest seem stuck or delayed, and I don’t know why. This was a promotional message, but everyone on my list opted in to receive these.I’ve checked a few things:✅ The broadcast is marked as "sent" in ManyChat.✅ My audience subscribed willingly and engaged with past messages.✅ I followed Meta’s rules—or at least I think I did! 😅 Is Meta throttling or delaying my messages?Could some messages be blocked? How do I check?Should I break this into smaller segments instead? Any settings I might have missed?

180

6 months ago

OliverDKChannel Explorer

asked in General Q&A

broadcasting can't find the "promotional content tap"

Hi, I’m having trouble understanding how to correctly set the content type for my broadcasts in Manychat.I’ve created a list where users have explicitly opted in to receive daily updates (promotional messages). However, when I send the broadcast and check afterward, it’s marked as non-promotional content, even though the message is promotional in nature.When I’m setting up the broadcast, I notice a "Reason" field during the process, but it only shows me the list I’ve created and doesn’t give me the option to specify whether the broadcast is promotional or non-promotional. I can’t find any settings or options to adjust this during the setup process.Could someone guide me on how to properly configure the broadcast type as promotional? Thanks in advance for your help!

416

6 months ago

johndoe0x0Up-and-Comer

asked in General Q&A

Persistent Telegram menu

How to create a persistent Telegram menu for chatbot?

150

6 months ago

Diaa EssamRising Conversationalist

asked in General Q&A

collected data not saved in chosen spreadsheet.

Whenever I try to save my custom fields collected while the interaction between the bot and the user in my spreadsheet, the file is always empty, no inserted data at all however the file name is chosen right also the name of the column. Can someone help me?

Multiple WA numbers in livechat

Hello folks,I have 5 whatsapp numbers . I would like to handle the those 5 numbers in the same account or at least in the same live chat. Anyone has any idea to implement something like this?

Hi everyone, I have a problem wiht automation that I don’t know how to turn off and it’s active on my IG. The automation is about anyone commenting anything under any post/reel rusults in getting a message about unrealated thing (always the same one). So if there is an automation for a word, let’s say IDIOM, they get the right message, but if they comment something different, literally anything else, even “good job” - they immadiately get a message (unrelated to any post) and I don’t where to find this automation and first of all - how to turn it off :(

whatsapp connection unable

hello i don't know what more to do. I tried to use WhatsApp OR I tried to connect. this comes at the end: You can't complete the setup process because your business doesn't meet WhatsApp's policy requirements. If you think this is incorrect, reach out to Meta Business Suite support for help. everything I checked makes sense and now I really dont know what to do. im not able to connect.do you have any ideas??

721

6 months ago

alvaropUp-and-Comer

asked in General Q&A

Issue Integrating Phone Number with WhatsApp API via Manychat

Hi everyone,I’d like to share an issue I’m experiencing while trying to integrate a phone number for use via the WhatsApp API through Manychat.Initially, when attempting to integrate the phone number for the first time, we encountered a problem—the verification code from Meta never arrived due to an issue with our device. Once we resolved the device issue, we attempted to finish the integration process. However, since it took us some time to fix the problem, the browser did not function properly when requesting a new code. As a result, we decided to restart the process.To ensure a clean setup, I went to Business Manager, deleted the WhatsApp Account, and started the integration again from Manychat. However, just before reaching the step where we request the verification code, an error message appeared stating:"The selected commercial portfolio has the following restrictions, which may affect your ability to create or modify WhatsApp Business accounts."We attempted the process multiple

1933

6 months ago

anp5990Up-and-Comer

posted in General Q&A

app isn’t working

I’m experiencing a persistent issue with Manychat. No matter whether I’m at home or at work, the platform keeps displaying an Internet connection problem error, even though my internet is working perfectly fine. I’ve tried accessing Manychat from different locations and networks, and I even tried deleting the app and reinstalling it as well as rebooting my iPhone but the issue remains the same. It has been like this for a couple days at lleast. Could you please help me troubleshoot this ASAP? It says Give your connection another go check if you have wi-Fi and data And try again

260

6 months ago

LevyUp-and-Comer

asked in General Q&A

Google Sheet Troubleshooting

Hey, My data isn’t transferring to a google sheet in one of my manychat accounts for some reason. I tried to go to the help centre for troubleshooting but the page isn’t there anymore. I’ve refreshed permissions and no luck. All the input fields are fine and functioning - and i’ve selected the right sheet. Thanks Carrie

For the past few days, the app keeps saying I am not connected to WIFI but I am. I can’t connect my FB post to Manychat via the app. I have deleted and reinstalled and signed in and out. Any ideas how to fix it?

6 months ago

uthmodUp-and-Comer

asked in General Q&A

Cannot find broadcast tap

Hello there,I would like to export my contact data to google sheet. Everywhere in Q&A says I have to set up an action block then broadcast them to the contacts…(Frankly speaking, it is not intuitive) But I cannot find the Broadcast tap on the left.Is it a Trial account thing or the broadcasting function has been sunsetted for good? THANKS!Thompson

Help - I need to set up 5 manychat accounts, but I face this issue

Hey everyone,I run a sales and lead gen agency for influencers and I am leaving high level as their automations are buggy.I want to set up on here and I currently have 5 Instagram accounts i manage.How do i set up all 5 IG accounts without the client paying for it on their side, I have access to their pages of course, but when I log in it’s asking them to approve my request, make me an admin in *their* manhychat and then prompting them to set up a subscription to add a new user.I want all of the manychats accounts to be owned, managed and paid for on my side, 100%.My agency is a done-for-you serviceMy contracts with all of the clients is for a revenue % where i cover all costs of software / staff, so I know have to go back on agreements.How do I fix this, thanks.

problem with Make Api integration and sub accounts

Hello, nice to meet you alli just started a trial for the pro plan and im facing some issues1. API connection with Makei created An api key thru My profile > API settings > generete api keyand i entered this API to manychat integration at Makebut i get this error “[401] Wrong token”Maybe it is because of im on trial? i tried to find guides about it but nothing worked2.When i openned a sub account for another facebook page it asked me to upgrade this sub account for proi thought the payment is per contact not per sub-accountsand agian maybe it is a problem that happen only on trial period?thanks

The action buttons for some reason are not working on Android phones

The action buttons for some reason are not working on Android phones, is anyone experiencing this too and has a solution?

Discrepancy ManyChat Message Sent VS Messaging Converstion started in Facbook ADS

Hi everyone,I’ve noticed a discrepancy between the number of messages sent in ManyChat and the “Messaging Conversations Started” metric in Facebook Ads.In Facebook Ads Manager, it shows 250 messages sent, but in my ManyChat bot (AdTrigger), it only reports 150 messages sent—a difference of 100 messages.Everything is properly connected, so I’m wondering what might be causing this mismatch. Could it be due to how ManyChat tracks messages vs. how Facebook logs them? Has anyone experienced something similar or knows why this happens?Thanks in advance for your insights!

130

6 months ago

cenz5209Up-and-Comer

asked in General Q&A

How to make Live Chat Agent only see conversations assigned to her?

Hey everyone!I've started working with a VA to manage messages on my Instagram page, but she should only see messages from contacts with a specific tag. Her job is to sell one service, so she doesn't need access to all messages.Right now, even though the contacts with that tag are assigned to her, she can still see every message we get. This makes things difficult because she has to search for her contacts manually on her phone.Any ideas on how to fix this?

230

6 months ago

aknicholsonUp-and-Comer

asked in General Q&A

Story replies not quite working

I have a stories request automation based on a keyword, but most of the messages people reply with land in my message requests and the automation doesn’t work. Is there a setting or something to make message requests still work?

Auto-DM when user share post

I wanna handle situations that users send us the post in DM Instagram? Is there any solution ?

Cannot delete IG Automation: "Having issues with the Meta connection. Please try again later."

I am unable to delete any IG automations. When trying to delete, I am presented with this error:"Having issues with the Meta connection. Please try again later.” FB automations work fine. I have already reestablished the connection to IG - problem persists.

Does Many Chat Work with Paid Instagram Subscriptions?

I have a paid subscription page offering subscribers exclusive content. I would like to use many chat to send them links to PDFs on specific posts. ManyChat is not loading any of my subscription content, and the automations do not work on those posts, but work on others. Any ideas?

300

6 months ago

Redfax1Up-and-Comer

asked in General Q&A

Automations Not Appearing in Meta Ads Manager

HiI am not seeing the automations I set up in manychat inside of Meta Ads manager. Do I need the paid version to link the accounts?I have followed the instructions in ad set and ad set up, but not finding a message template when I select use existing.Plus I am not seeing partner app anywhere?Can anyone show me where I am messing up? I am on free plan. Thanks

752

6 months ago

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