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General Q&A

Any questions you have about using Manychat.

  • 4,253 Topics
  • 9,245 Replies
4253 Topics
J4mi3
J4mi3
asked in General Q&A
automation issue

I’m not sure what’s going on but my comment triggers on instagram aren’t working. The link is sent to their DMs, but when they click it it says “there was a problem loading this website”. Does anyone know how to fix this?

200
J4mi3
IwaBanks
IwaBanksUp-and-Comer
asked in General Q&A
Is it possible to send a DM when I follow someone?

Is it possible to send a DM when I follow someone? Like, i find someone on instagram, i press follow, and manychat directly send a DM? if yes how please ?

253
rodrigo_silvano
Hasan
HasanUp-and-Comer
asked in General Q&A
Help!! Anyone have the same problem?, Ai stops everyday for 3 to 5 hours!?

Everyday Ai step stops working for 3 to 5 hours!No clear reason why does it stop, the only thing that I can guess is a lag in the system. Specially in the time of 9pm to 12pm GMT. Anyone else have the same problem?

421
Ali-Kaboli
van_kovaleff
van_kovaleff
asked in General Q&A
"Automation pause during Conversations" fails

Greetings, community!We use Pro account with 3 seats in Live Chat. The default Automation pause during Conversations (APDC) in live-chat is 30 minutes. We have configured APDC for 10 hours, but the timer fails constantly. When I reply (as the ManyChat account owner),  the automations pause for 10 hours as they should. But when two other live-chat agents reply, the automations pause for the default 30 minutes, no matter what's the APDC configuration. Is it possible that every live chat agent needs to configure APDC for himself manually? Or is there maybe some overruling, that triggers a default 30-minute APDC instead of configured 10-hour APDC?

250
van_kovaleff
BaconButter
BaconButterUp-and-Comer
asked in General Q&A
Bracketed {...} fields for first name not working

When I add the {first_name}, {{first_name}}, manually or by clicking the {} button, the name does not appear. Please advise.Thank you :)

402
BaconButter
Jens Vandenbroeke
Jens Vandenbroeke
asked in General Q&A
Tag all new dm's

I’m struggling with the setup of an automationI want to have different tags for people that engage with my profile For example: When I get any new dm → tag ‘new dm’ When I get a new comment → tag ‘new comment’ It works for comments, but not for all dm’s. I can only select keywords. But I want to make sure ALL dm’s get a tag. Not just a few keywordsDoes anyone know a work around for this? For story replies I can select ‘any reply’ but for general dm’s it doensn’t see to work. Thanks in advance! 

51
rodrigo_silvano
TenzinVR
TenzinVR
asked in General Q&A
Broadcast automations aren't sending

I am trying to broadcast automations, but the messages are not sending. When I broadcast a message template it sends fine, it is only the automations.They come up in my history, but say sent 0 times. In the beginning of the automation, I change a user field, looking at live chat I can see this was changed, but the first message has not sent.

70
TenzinVR
Mel E
Mel EChat Surfer
asked in General Q&A
TikTok availability - which countries and when?

I can see in my Manychat dashboard that TikTok is now available - but sadly I cannot connect as it’s not available in the UK yet - and also apparently not the US either.So which countries is it available and when will it be opened up to the UK?Anyone know? 

9274
rodrigo_silvano
sajithmohan
sajithmohanChannel Explorer
posted in General Q&A
ManyChat Billing vs Competitor Billing

Since ManyChat charges based on the number of contacts, my client is wondering why they should choose it over Interakt and Wati, which charge a flat fee with unlimited agents.Through paid advertising, they are generating a large number of leads and are afraid of switching ManyChat plans. Has anyone ever faced such a question from a client? If you were asked such a question regarding billing, what was your response?

282
Gustavo Boregio
monte
monte
posted in General Q&A
Live Agent role not working

Hey I am onboarding a new setter and it says that he is in as a live agent but he cant send any chats. And when i go to assign the chats to him i cant but i cant in the auto assign section on the settings page. this is really weird, what should i do? 

181
Gustavo Boregio
victorhugoosc
victorhugooscUp-and-Comer
asked in General Q&A
IG: Can i send messages to all my followers?

Hi, i haven’t used the manychat since 2018! By this time i saw that a lot things have changed. But my main question is: Can i send sale massage to all my followers? Like in the Whatsapp Business API that i pay for every message delivied. I never used the DMs to do nothing, so all my followers are with de 24 hours window closed.

252
victorhugoosc
Shavi
Shavi
asked in General Q&A
cancel subscription

I downgraded my subscription to the free version but they were still trying to charge me. i logged in only to see the subscription amount increased from $15 to $29, i need this subscription canceled!!!

1591
rodrigo_silvano
samar
samarChannel Explorer
asked in General Q&A
Setting Up a Reminder for Unanswered Quick Replies in ManyChat

How can I set up a reminder if the user doesn’t click on any of the quick replies?Please note, I don’t want to use Multiple Choice; I only want to trigger a reminder when no quick reply is selected. Is there a way to automate this in ManyChat? 

301
rodrigo_silvano
cenz5209
cenz5209Up-and-Comer
asked in General Q&A
How to send image inputs from Manychat to Make?

I'm building a chat automation with Manychat and Make. Leads upload an image, and we use OpenAI to give a price quote.Problem: Manychat saves images in {{cuf_123456789}} format. I need to send the image as a file or URL to Make, so it can be processed by OpenAI.How can I fix this? Thanks!

611
rodrigo_silvano
turgunbek
turgunbekChannel Explorer
posted in General Q&A
why is it not working on the comments?

hi. why is it not working on the comments?

151
rodrigo_silvano
irene
irene
posted in General Q&A
Error de conexion con instagram

OAuthException: El historial de actividad futura de tu cuenta fuera de las tecnologías de Meta está desactivado para esta app. Ve al centro de cuentas para modificar esto. como soluciono este problema? tengo activado el historial de actividad futura en facebook y me sigue dando este error. gracias! 

430
irene
shreya
shreya
asked in General Q&A
Need your help!

My account is not very engaged on Instagram and so for one of the posts I automated a DM link and reply to comment using Many chat and also boosted that reel. It got exceptionally high engagement - my avg comments before this was around 10 whereas this got 66 comments and due to Many chat automation, every comment had an automated response from me. It seems like after that I have somehow been flagged by Instagram and I can no longer comment or add captions to my reels. Has anyone faced this issue and do you know how to resolved it?  I have tried contacting Instagram but they never respond.Thanks

90
shreya
SandySoteno
SandySoteno
asked in General Q&A
Connection request pending with WhatsApp connected to Manychat

I’ve been having issues since the beginning of the year with the process of connecting a WhatsApp number (which I already set up in ManyChat) to my Facebook page.I noticed that after linking WhatsApp with ManyChat, the number wasn’t automatically connected to my page. When I tried to add it manually from the Linked Accounts section, it showed as "Connection request pending" (Screenshot attached).Because of this, I haven’t been able to run campaigns using the WhatsApp number I have in ManyChat. I’ve been dealing with this issue since February 1st, 2025.Has anyone else experienced this? Do you know how to fix it?  

811
Fabio Gaulke
Maki
Maki
posted in General Q&A
Automation is not triggering - it says it is paused

Can someone help me? I have already finished the automation but it is not triggering and it says it is paused even though i have already clicked update and live. 

121
Fabio Gaulke
S
soymilk
asked in General Q&A
Do all Manychat features work on the iPad?

Hi! I work using Manychat on my gaming laptop, but I’ve recently been traveling more and lugging around a heavy device is kinda inconvenient. So I’m looking into getting an iPad soon but I need to know first if Manychat has full functionality on it before I buy one. Your help is much appreciated!

131
Fabio Gaulke
vsichi
vsichi
asked in General Q&A
Using current WhatsApp Business / Number with Manychat.

Hello Guys! I have a question about Manychat. Specifically… The client has a WhatsApp Business number, which is already present on the website and everywhere else. They receive everything there: inquiries, information requests, and orders via WhatsApp. However, what’s missing is the automation part for some standard questions. While I was installing Manychat as a test, I came across this essential information: Essential information on linking your number• Personal phone numbers cannot be used for personal WhatsApp after connection.• Messaging customers is limited to 24 hours from their last contact, and out-of-window communication requires approved templates.• Features such as contact lists, broadcast lists, voice messages, audio calls, and group messaging are not available in the WhatsApp App post-connection.• The WhatsApp Business App will stop working with this number after connection.• Your chat history will not be transferred. Refer to guides for backup on iPhone and Android. My c

481
Fabio Gaulke
Ikh takir
Ikh takirUp-and-Comer
asked in General Q&A
Free contacts

Hello, seems like i have been encountering a problem with the free 1000 contacts since i made the automated chatbot on Facebook it has only sent 61 replys but now the 1000 contacts says its full out of nowhere ? Is it how it works or am i missing something ? Or are you able to reset the free contacts? 

1497
Fabio Gaulke
isaacdcordy22
isaacdcordy22
asked in General Q&A
Issue with IG Automation - Actions

I am running into an issue with several of my automations set up in Instagram. My trigger is working properly, then I’m trying to allow my followers to submit a picture.I have a message set up with a prompt encouraging my followers to do so, followed by the “Data Collection” option that is selected as such: “Waiting for Image from contact...”Upon receiving the image, my automation is programmed in “Next Step” to send another message. However, this has recently stopped working. With other automations, the “Perform Action” that I have created hasn’t worked properly. But once again, this only stopped working yesterday.I have refreshed my permissions, but to no avail. What do I need to do to make this work properly? What am I doing wrong?Thanks in advance!

180
isaacdcordy22
cata_rendon
cata_rendonMessage Musketeer
asked in General Q&A
Flows Stuck in an Infinite Loop – Anyone Else? 🚨

 Hey everyone, Our Client´s chatbot is stuck in an infinite loop, repeatedly sending the same messages, even though we haven’t made any recent changes to the flow. We’re also receiving Facebook warnings about exceeding the limits for subscription requests.We’re trying to figure out if this is a general bug or something specific to our account. Has anyone else noticed this issue in their flows? Any insights would be greatly appreciated!🙏 Thanks in advance. Catalina R

351
Gustavo Boregio
agata12
agata12Up-and-Comer
asked in General Q&A
Wrong automation

I've set up automation so that when someone comments a specific word, they're directed to my landing page. However, when they comment that word, a different automation is triggered, and they receive the wrong link. How can I fix this?

202
agata12
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