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General Q&A

Any questions you have about using Manychat.

  • 3,892 Topics
  • 8,203 Replies
3893 Topics
thetha
thetha
asked in General Q&A
How to Auto Reply to Coments on Real and Post on Instagram

Hello every one,i cannot find a feature: Ai reply on comment oder post on instagram! Is this blocked by meta?

90
thetha
Daniel Mendoza
Daniel MendozaUp-and-Comer
posted in General Q&A
Greatings

Hello I am in charge of communication in an online store and I am interested in being able to offer the best possible service to customers when they contact us. Manychat has been an important tool for us and we hope to continue taking advantage of it by bringing AI-assisted bots into service soon. I am at your service. greetings

60
Daniel Mendoza
Jay English
Jay English
asked in General Q&A
Multiple ads....triggering the same automation :( need help

How can I get my manychat to respond differently on instagram when people click the ad. I have trigger words setup in the event that they send a dm. However in most cases they just click “learn more” and it sends a standard message to me, which trigger manyhcat to sent a certain automation. How do I get manychat to know...this is for a retreat vs this is for a session or certification etc. . Otherwise they all get the same message. 

230
Jay English
oneforall
oneforallUp-and-Comer
asked in General Q&A
impossible to connect messenger to manychat

Dear all, despite I can use and link correctly manychat to my instagram account, it seems I cannot do the same with my FB messenger as I need to use the automation on both.When I go on settings and then I need to select my page which is OneforallOrbassano, but as you can see in the image the button to connect is grey and say only FBPAGE ADMIN che get access.. I’m confused...I’m already a FB admin.Can anyone help me please?Thank you  

392
oneforall
cenz5209
cenz5209Up-and-Comer
posted in General Q&A
Asking followers to comment or send a dm which trigger works better for you on Instagram?

For a long time I’ve been asking people to comment a keyword as a call-to-action to get my freebie.But now, it feels like comments don’t really help boost a post’s reach anymore on Instagram.I’m thinking of changing my CTA to ask people to send me a DM to get my freebie instead.Do you think this would get better open rates and click-through rates? Has anyone tested this?    

981
Fabio Gaulke
JosMartinez
JosMartinezUp-and-Comer
asked in General Q&A
The Smart Delay isn't sending after 23 hours.

HI all. I’m new here and I’m so happy to set up many chat automations. I’m pushing myself to figure out all after the initial trigger. I set up a lead magnet (also on a FB ad). The first trigger is working and people are getting their first message. Then I want to send them an upsell after 23 hours. It’s the photo of me pointing in the middle. This one is not going out and also all else after it. Where can I fix this? Thank you. 

643
rodrigo_silvano
Vidimi
Vidimi
asked in General Q&A
Limit activities

Hello! I created a campaign and as a result of it I reached the limit of free contacts. I clear the useless contacts (250+) and now have around 730 but still my Free account is restricted. What can I do to continue using the free plan? 

441
Fabio Gaulke
mutherstudio
mutherstudio
posted in General Q&A
My automation is not live

Hi, can please somebody help here. I have a simple automation which isnt live even though I set it live. But when I go in the automation up on the left it shows that I can not switch it on. What kind of error is that?  

351
rodrigo_silvano
V
vinipetroli
asked in General Q&A
end trial and start pro

How do i force to end trial and start pro? I need to use api with no limits, i have already set my card info and tried to charge, but it dont seen to actual charge on my card and ends my trial and start pro account.  

411
rodrigo_silvano
Juan
JuanUp-and-Comer
asked in General Q&A
ManyChat Not Updating User Fields via External HTTP Requests

Hello Community,I'm experiencing an issue where ManyChat suddenly stopped updating user fields from responses to external HTTP requests. Here are the details:Issue: ManyChat is not saving the response value in the user field. Setup: Trigger: Keyword "tester" HTTP Request: Sends to a PHP script and receives a JSON response JSON Response Example: {"responseMessage": "Hello Juan, I'm here to help. Could you please provide more details about your query?"} JSONPath: $.responseMessage User Field: Chatgpt output Despite this setup working previously, it now returns an error: Response is null.Steps I've taken:Verified the server and response format. Tested with simplified static responses. Confirmed correct JSONPath usage.Has anyone else encountered this issue or have any suggestions for troubleshooting?Thank you!

2435
Gustavo Boregio
Kitipong
KitipongUp-and-Comer
asked in General Q&A
Facebook Ads menu and Facebook custom audience function disappear!

What happened to the Facebook Ads function and the ability to create Custom Audiences from ManyChat? Did ManyChat remove this feature, and if so, why? Does anyone have any information about this?

251
rodrigo_silvano
espanol_kichigina
espanol_kichigina
asked in General Q&A
Is it true that due to instagram updates from 1 Jan 2025 you can't write a code word or leave a call to action?

 Tell me colleagues, who knows how these innovations work in 2025? In my environment there was some panic in connection with this innovation and even one blogger was banned by Instagram for calling to leave a code word and get a bonus. And how to use Manychat now? Díganme colegas, ¿quién sabe cómo funcionarán estas innovaciones en 2025? En mi entorno hay cierto pánico en relación con esta innovación e incluso un blogger fue baneado por Instagram por llamar para dejar una palabra clave para conseguir un bono. ¿Y cómo utilizar Manychat ahora?

1531
Gustavo Boregio
LoriA
LoriA
asked in General Q&A
URLs not working in flow

Hello,I created a new basic flow. I added my URL to the button. However, the URL is coming back as page not found. I checked the URL on my browser, and it’s working just fine. So I changed the URL to a page on my website. Again, I’m getting the same error page. And once again, I checked this link in my browser and it’s working just fine. I’m not sure why it’s not working within ManyChat. Any ideas that may help would be appreciated

521
rodrigo_silvano
succulentsandsunshine
succulentsandsunshine
asked in General Q&A
Similar Keywords Causing Problems

I'm doing a series of tips on my Instagram account and set up automations for them. However, tip1 is triggering for every comment. For example... If someone comments tip14 they get the message for tip1 instead. Adding in exclusions for all of these (over 100) would be a nightmare because 16 would trigger instead of 163 or 169.  I'd there a way to make the comments an exact match instead of a partial match? 

231
Gustavo Boregio
AmirRomanov
AmirRomanov
asked in General Q&A
Can you create a gallery in Manychat from JSON structure

Hi there,Can I create a gallery of cards in manychat from a JSON data? Can you create dynamic UI elements from JSON?Thanks,Amir

381
Gustavo Boregio
Unseen
Unseen
asked in General Q&A
Effect of ManyChat Actions on Instagram Engagement

I understand that Instagram's native scheduler can sometimes reduce engagement on Reels. I’m curious whether ManyChat's actions—such as AI messaging in DMs, auto-DM links triggered by comments, and scheduled posts/Reels through the API—are treated similarly by Instagram's algorithm. Could these actions as a whole impact organic engagement or visibility for accounts? If so, what steps can we take to minimize potential negative effects?

871
rodrigo_silvano
AmirRomanov
AmirRomanov
asked in General Q&A
How do I pause an automation once it live

Hi there,I just created a simple automation for my Facebook page and set it as live, but its only a sample.How do I simply - pause the automation?Thanks,Amir  

2171
rodrigo_silvano
SS.
SS.
posted in General Q&A
How do I recover my automation?

  How can I restore my automation in manychat, I did not clear the browser history, but when I opened manychat again, the login page opened for me, but the login page does not allow me to enter, it says that the account is already registered in manychat, And how can I now restore my account

321
rodrigo_silvano
K
KIA MotorsUp-and-Comer
posted in General Q&A
How we update the ROW, while we taking follow up with the customer.

Dear Members,I want to take a moment , I have built a flow. After 18 hours, I send a message to the customer to check if their query has been resolved or not. However, I want to save the response in the same row, but it is actually being saved in a new row.Please help with this.

434
K
Lewis lu
Lewis luUp-and-Comer
asked in General Q&A
I cant use slots machine in my manychat

Hello,i have purchased “Manychat APP” & “Manychat pro”,i would like to use “Slots Machine” in my chatbot of Telegram , I have successful do it,but now i cant use thiscould u tell me what’s problem on our chatbot,thank u !  

344
Lewis lu
Deepak kaushish
Deepak kaushish
posted in General Q&A
Google Sheets: insufficient permissions

can you help me out in thi error

971
Fabio Gaulke
Benjaminbots
Benjaminbots
asked in General Q&A
Custom Fields & Actions - How to Properly Setup

This is my ManyChat flow. How do I fix this flow so when the lead is choosing their kitchen equipment, I want the flow to save each option they choose and list it it back to them. Then I’d like the next step to re list the options if the contact would like to keep adding options and a choice “done choosing” when they are finished. After that I’d like the bot to list everything they have again. I keep having issues with the bot replying back with a placeholder and not saving and listing each option as they choose them.  

752
Fabio Gaulke
itsamit
itsamit
asked in General Q&A
How to send a message to non subcriber

Hi all!I want to create an automation so that every time a user registers for a webinar, they will get a WhatsApp message from the bot.The problem is that I cannot understand how to send a message to a non-subscriber or create an automation for adding new contacts/subscribers in ManyChat.Many thanks!

1163
Fabio Gaulke
Aiyena
Aiyena
asked in General Q&A
story reply error

Hi I really need your help. I used story reply just for two days  then I receive this mssg: this is a pro upgrading to pro is not available in the application.Please tell me what to doi will be really grateful 🥲 🥹 

41
Fabio Gaulke
Marketingwithwakaz
Marketingwithwakaz
asked in General Q&A
Whatsapp Account

Can I create a WhatsApp Business account using the number I connected to ManyChat?

301
Gustavo Boregio
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