General Q&A

Hi there! I need a bit of help.I’m using an auto-reply in Direct Messages that sends a link as a button whenever someone comments a specific keyword on my post.However, many people are saying that the link they receive isn’t clickable or doesn’t work properly.Do you know what might be causing this? Or how I can make sure the link is clickable for everyone?Thanks so much in advance!Fla.

I have a manychat workflow , where when people comments, a DM is sent to respective accounts. Now the issue is whoever send any message to us in DM, it says ‘we reply typically in one day’. I want to remove that.  

Hi there, users are experiencing lags when receiving messages on WhatsApp in automated flows built in Manychat. Any ideas what could be causing this?

Hi, i created a small demo where the chatgpt response is stored in userfield (type text). And if i want to send the content of this field/response to an instagram message, there is only the content “{{cuf_12546454}}” instead of the correct response.  I used the Chatgpt integration similar like https://help.manychat.com/hc/en-us/articles/14281251371164-ChatGPT-integrationAny ideas? Thank you!

We're having a little issue where our automation flow sends duplicate messages whenever a user’s message includes the word "healer." We want the automation to trigger just once per interaction even if the keyword shows up multiple times in their message.Can you help us adjust the settings so it only sends once? Or is this how it’s supposed to work? Sorry, I’m a bit of a newbie here.

Hi everyone! I’d love your help with something 🙏In my current flow, I’m collecting user input through buttons and data collection (like asking for a name). My question is:👉 Is it possible to automatically monitor user inactivity across the entire flow (not just in specific modules), and send a follow-up message if the user doesn’t respond — either by not selecting a button or not filling out a data field?I’m looking for a way to set this up globally across the flow rather than manually adding delays and conditions after every question.Is there a best practice or workaround to achieve this?Thanks in advance! 🙌

Hi everyone,I’m new here and still getting familiar with ManyChat. I’m currently in need of assistance and was wondering if anyone could provide me with ManyChat’s support email address or phone number.I’d really appreciate any guidance on the best way to reach their support team. Thanks in advance for your help!Looking forward to learning and connecting with you all.

Hey there,I have been using Manychat on trial for the past 2 weeks alone and it hasn’t really been a problem up until yesterday when I added another team member as an admin and he started texting other people from the platform, We got a message that we have a restriction and it keeps logging us out. Is Manychat the reason and if yes - how can we fix that? 

Using AI Module he reply wrongly when users ask about today questions because AI do not consider the correct timezone of business. Example: User asked what day is today and it replied a wrong day. so anything related to date and time will reply wrongly like: What special you have today?I tried to add in prompt Business timezone but didnt work. 

“Thank you for reaching out! Unfortunately, it’s not possible to remove a sign-in option, such as Telegram, once it’s been added to your account. This limitation is due to security features designed to protect account access and integrity. If you have any concerns about this or need help managing your account, feel free to let me know. I’m here to assist!” I simply do not understand why this is considered a ‘security feature’. Picture this: in the event your telegram account is compromised, and you are unable to retrieve said telegram account, how am I supposed to prevent the person from accessing my Manychat account? Why can’t I have a way to authenticate myself so I can initiate the removal of other sign-in options? 1. Create a new Manychat account• Use a different sign-in method (Google, Facebook, etc.) to create a new Manychat account.2. Accept admin invitation from the old account• From your existing Manychat account (with the Telegram sign-in), send an admin invitation to your ne

Hey everyone 👋I’m facing an issue with Data Collection in a WhatsApp Flow and would love your help 🙏I have a flow where I ask the user to enter their car number using a Data Collection block.Below that, I also show buttons like “Close ticket” or “Talk to an agent.”The problem is:When the user clicks a button (e.g. “Close ticket”), the flow continues as expected, but Manychat still waits for the user to enter the car number – even though they already chose a different path.How can I completely end the Data Collection when a button is clicked, so it doesn’t wait for input anymore?Any help would be appreciated 🙌Screenshot attached for clarity 📸  

Hi Guys,I'm encountering an issue when sending an API request from ManyChat. My JSON structure is as follows:{  "email": "{{email}}",  "lead_name": "{{cuf_12637843}}",  "book_title": "{{cuf_12637849}}",  "book_price": "{{cuf_12637847}}",  "book_notes": "{{cuf_12637844}}",  "items_rlated": "{{cuf_12637845}}"}  if i am removing the last line   "items_rlated": "{{cuf_12637845}}" it’s working great! but i dont know what is the issue in cuf_12637845 that i can’t save this jsonif i am replcing “cuf_12637845” with “testing” its working, so i guess it’s something related to the field (its a custom text field)  ERROR I GOT:Invalid payload json Invalid JSONBad control character in string literal in JSON at position 185 (line 7 column 38)  

Hey guys, I just activated my account and whenever I have someone text me via direct message on Instagram, I don’t receive anything on the Manychat platform, I also cannot seem to find the bot the page is referring to. Any suggestions?

Hi Community,In developing a monitoring system for our flows we encountered that it is not possible to find Google Sheet files in our team directory. We can encounter peronal files, or personal files of team member shared with me. I was wondering if you encountered this too or know if this is expected behavior? Could also be that we have blocking policies in Google. Will check that out too, just wondering if you had any experience.Cheers Twan

On Manychat Flow, I am building a flow that makes an HTTP API Call and stores the response into a field. Now, I want to send the response from the API as an Instagram Message, but I don’t have an option to link this step after the Action step. 

hola buenas tardes, quisiera saber si alguien me puede ayudar con lo siguiente: como ven, cuando alquien entra al chat, aparece es el numero, quiero saber si se puede cambiar eso por el nnombre de perfil. o sea que no aparezcan los numeros sino un nombre. Muchas gracias

Hi all, I’m trying toactivate my 5th automation in free plan (hai less than 1000 subscribers, all of my automations are set with a trigger that contains one specific (past)  Instagram post and “Any comment”, so I do not understand why I should change to pro plan. In answers to similar questions I’vre read if there is a pro feature in use, but it is not clear want could be used in a free plan as a pro feature. At the beginning I’vre tried to set up the automation with the “next post” but it did not work and I figured out that teh reason was that “next post” is a pro feature. So I guess, since it did not work for me, I did not use it, and after I had to change it to a “specific post” when the post was already published.So as I see I do not use any pro feature and nontheless the aumoation does not work.Thank you in advance if you can help.

I apologize for all the trouble but this template started appearing again, what can I do to get rid of it permanently? Please help me.

I don't use DM automation a lot and am definitely still under 1000 contacts, but when i try to create a new automation, it tells me i'm using a pro feature - I'm not - and tells me i have to upgrade. i had to sign up for the free trial for now just to get it going. Anyone else experience this?

How do I have 800 subscribers when the one story I automated only had 200 views? And the story is no longer available and only seven people actually responded with the trigger word?

Hi,I’m not sure what is happening. Manychat send out 2 x messages. Last month, I did not face this issue, can anyone help me? Thank you. 

What rules should I follow to gather user information from German citizens?I want to set up ManyChat automation that aligns with Germany's data protection laws.

Hi, how can I set up an automation to tag people from my facebook group. I am thinkg of using a reffaral link to a chat for it, but don’t know if that would work. 

I need help to update my Whatsapp Icon/ profile picture. In the section channels > whatsapp, there is a way to upload a photo, but it dissapears when i refresh the page or change to another section. Please help!