General Q&A

Hey,  i have some frustration about this automation for instagram, when someone comments they click the button watch video after this it’s not possible to have a next step because you must have it on private reply, on facebook it works but it looks like instagram won’t accept this kind of automation i tried almost everything, does anyone know how to still connect these?  

Does anybody has idea how to link all services to work together?I want to create n8n workflow and I need to use Manychat subscriber ID to match users in my database for all chanales like FB IG and TelegramBut when you connect TG bot to a personal telegram account it does not work.

Hi There, I made a email integration, where I also want to collect the first name. But after collecting the name, then it just stops and no confirmation message is sent and then in the end doesn’t send through Klaviyo;I am becoming crazy because I checked everything, blogs, claude, … Nothing is fixing it.Thanks!  

Hi, Set up a new ‘auto dm when comment’ on a specific post yesterday and it’s not working. Had hundreds of people comment and I had to manually send the links to them on my launch. Not impressed. I have done everything right, looks all connected and is live.My other auto dm new followers was already connected and was still working during this time? Please help urgently.

Currently for the CAPI to work properly, we need to ad CTWA trigger for every single ad we use on our campaigns. This is simply not sustaible at scale, what happen when we use dozens of ads per campaign, adding more variations and angles every day or week.I’ve seen in other competitors that this is not the case, CAPI works just fine with leads coming from ads. Having no need to add a CTWA trigger to get workflow working as expected.Please, we need ASAP. It’s vital in the new age of Meta Ads.

We're experiencing issues with affiliate links sent through ManyChat automations on both Facebook and Instagram (more frequently on Facebook).Our setup:ManyChat comment-to-DM automations Affiliate links from Geniuslink, Howl, BrandCycle, LTK, etc. ManyChat URL shortener is not disabledIssues we're seeing:Some users don't see the link in the DM at all - they are only seeing the opening message, but no link buttons Some users report that links don't work when clicked. Some users can open our website, but affiliate links on the page return errors such as "Page removed" or fail to load. The issue often resolves when users open the link in Safari or Chrome instead of Meta's in-app browser.Has anyone experienced similar issues with affiliate links in Messenger or Instagram automations? Are there any known issues with link tracking, redirects, or Meta's in-app browser that could be causing this? I field dozens of messages a day with users reporting that our links are broken. Any troubleshooti

My Insta account @christian_forstner had in the last week more then 10 Mio. Views and thousends of comments.But no comments from Manychat...everthing is fully set up in Manychat.Please help!Thank you!

If the user has already entered the AI-step ​phase, how can I disable the AI ​​responses and answer the customer's questions myself?

Currently, $45 was paid on March 5th, so even if I cancel my subscription now, can I use the pro benefit until April 5th?

I never set up the automation to "contact them later" and it will not allow me to take it down because it's no where in my automation. How do I get rid of this ICK reply asking for their email?

After removing Manychat permissions from Facebook / IG and re-connecting I am still getting the error “post not found / lost connection”. Old automations are still working - I cannot edit them though. New automations are NOT working at all. What else can I do to fix this? Delete Manychat entirely? I’m scared I will lose all the automations I have built.

Currently, when you share a template that includes a Comment Trigger, that trigger cannot be changed on the users end when the template is protected. Templates when protected are also, by default, installed toggled off. When the user installs they have to go toggle everything on,  but they cannot turn on comment trigger flows because the trigger is protected in it’s “off” position. We could simply not lock the specific automation that includes the comment trigger, but if the entire template is locked, the trigger is locked within the flow regardless of the specific automations locked status.The user cannot alter the trigger word either way. This means your protected templates cannot include a comment trigger, which feels like a pretty big feature to exclude from sharing. Any chance we could get a patch? 🥺🙏 

I am unable to create an IG automation.  Never had a problem with the feature before but I am getting the message, "Couldn't create automation.  Try again later". I've been trying for hours, signed out, signed back in, redid the whole automation - nothing has worked so now I have to manually send links to those commenting on my IG reel!  Any ideas?? Thanks!

havent used manychat in years, how can I restart without having tags/triggers and all sorts of stuff tied to the existing users. Have about 1500 contacts and want to start a bunch of new automation flows, but not sure if half my people are opted out, etc from previous flows. Is there a way to set everyone to “new” and basically start over? (restaurant business)

I have just attempted to setup Manychat to begin using it on my account and it has said that I need to provide access and the business portfolio is had selected is an old IG account of mine that I no longer have access to and doesn’t even exist? I tired support and they haven’t provided much help I have been going round in circles for hours across my phones, laptop and desktop no luck please can someone help me! 

I have updated all the things, and the follow to DM still isn’t working.  It worked for about a week, and then suddenly just stopped.  Thoughts?

Hey there,Quick question before I subscribe. I want to automate both my Instagram and Facebook accounts using the Pro plan. Will I be charged separately for each platform, or is it all included in one price?Right now, it looks like I'd have to pay for them individually, as if the accounts aren't linked—but I'm not sure if that's just because I'm on the free trial.Could you clear this up for me? Just trying to figure out my budget. Thanks!

I’ve got a TikTok business account, but trying to authenticate my TikTok account via manychat won’t work.I’ve tried in two browsers (chrome and safari). I’ve tried signing into my TikTok using different methods (QR code, password, phone number). I’ve also tried logging out and logging back in. All give the same error when trying to authenticate. Telling me to switch to a business account when it is a business account. It used to be a creator account then TikTok removed creator accounts and now only offer personal and business. I think that changed caused ManyChat’s integration to break. After clicking Continue in the authentication popup, it always shows the business account popup as in the screenshots below. I click done, then nothing happens. I’ve checked multiple times and can confirm my account is 100% a business account.What is the solution here? My feeling is that ManyChat development team needs to fix the TikTok integration.For additional context, I am based in South Africa and

trying to save a trigger for whatsapp , error "wrong custom Ref parameter"  

Hi everyone! But if I'm collecting users through keywords etc... How can I fish all these people with a direct at the time of the launch of my product that will take place in a few days? Thanks a lot

Hey everyone, My manychat automation stopped responding to comments about a 5 days ago. I’ve refreshed the connections and reached out to support but I’m not getting any help. They’re emailing me once a day at most with random explanations and no solution. Here’s part of the last email I received and I followed the instruction he laid out and saw that he was wrong I was able to view my IG post in incognito mode when logged out (I also used a completely different browser). Their new follower feature also is only partially working on my account and I’ve been told that’s on Meta’s end. At this point, I’m so fed up with the lack of support I’m considering using GHL or switching to REVIO.Is anyone able to help resolve this issue? hope you are doing well. After reviewing your automation and account, I’ve identified the root of the issue. The problem is that Instagram's automated systems have flagged your post as restricted, which prevents the automation from being triggered due to Instagram’

Hello everyone,I’m sharing this here because I’m looking for real advice or alternative paths from people who may have gone through something similar.A few weeks ago, our Instagram business account was fully disabled after Meta apparently interpreted our automated welcome flows as “bot-like behavior.” The account was connected to ManyChat and was being used for legitimate onboarding and community engagement — not spam, fake engagement, or malicious automation.Unfortunately, the disable also seems to have triggered a chain reaction affecting other related accounts in our ecosystem.We already tried the standard appeal routes, support forms, and Meta recovery flows, but so far we’ve had no real progress.At this point, I’m interested in hearing from people who:• Successfully recovered a disabled Instagram business account after automation-related flags• Know if there are ways to get a genuine human review in cases like thisThis project represents years of work and a real business operation

48 hours and still no response from ManyChat support.The irony is hard to miss: a chatbot company whose own chatbot can't connect users to a human support agent.If you're building tools that help businesses communicate with customers, your own support experience should set the standard. Right now, it does the opposite.Anyone else dealing with the same issue?And that's the most frustrating part — just the same automated message telling me to wait for an email. I have a business to run. I can't just pause everything and wait indefinitely for someone to eventually reply. An issue affects your operations, you need timely support, not an endless loop of automated replies.

Hey everyone. Is there a mini chat course I could do online and get certified so I can so I can increase my credibility !

Question 1 — Instagram Collab Post AutomationI want to know how an automation would work in this scenario when a collaboration post is set up between 2 accounts:Account A = 0 followers, original poster, ManyChat set up on their endAccount B = 500K followers, accepts the collab inviteIf a viewer follows Account B and finds the post through Account B's profile and comments the trigger keyword — will Account A's ManyChat automation fire for that comment? Or does it only fire for viewers who found the post specifically through Account A's profile?Question 2 — TikTok SupportDoes ManyChat currently support TikTok comment automations? Specifically, can it trigger an automated DM when someone comments a keyword on a TikTok video — the same way it works on Instagram?