General Q&A

I am getting a popup every time I try to create a new template for “Say Hi to New Followers.”After clicking “Update Permission,” it asks me to connect Instagram again, even though the account is already connected and all other templates are working correctly. When I try to reconnect Instagram, I receive another error at that stage.Please note that I am using the same Facebook account that is already connected to the Instagram page.I need help fix this issue

I connected my facebook account and set up that when people post on my specific comments using those trigger words, an automated message will be sent to them. Well its not working. Anyone can help please? 

Hi, I trying to add an automation dm and everytime after I press preview and go live it tells me unknown error. Does anyone have this issue or had it before and resolved it? And how?

Hello, so my automation dm has been set for over 3 hours now and I've received around 40 followers from then not once has a message been sent. Is there something I did wrong or is it a problem from manychat?

Just signed up for a ManyChat account and I am trying to setup the beta WhatsApp Business App with Coexistence via my existing WhatsApp Business number (+1 country code). It keeps cycling between scanning the QR code and putting in the access code while also asking me about the chat history each time. I have the latest app (v 2.25.36.75) and when I’m putting in the access code, it is correct. It also scans the QR code.Initially, it would not scan the QR. So, I opted to put the access code. That’s when it began cycling between the two. I stopped the process, refreshed, and tried it again. This time, it automatically scanned the QR, but then started cycling back to the scan QR screen. After a few attempts, it changed to putting in the access code. During both attempts periods, it resent the “get started” WhatsApp Business message to me too. Any suggestions on getting this setup? I was looking forward to trying ManyChat.

Hey we try to connect existing Whatsapp Business app account to Manychat by “Connect your WhatsApp Business App with Coexistence”.We added the number on Meta business and it’s ok. but when we choose here “Connect your WhatsApp Business App with Coexistence” and than select the number from the dropdown there is an error “your whatsapp business account is currently limited. choose a different account or fix the issues” and also there is a button “send an error report to Manychat”please help us, we already try even with a new number but no luck

Basically I want it so that any dm thats sent to me will trigger the automation. Im aware of the default response, but this is not what im looking for.  I want my automation to read any dm, use ai to understand it and reply to it.Thanks.

I’m not seeing the full functionality of the new “Send DM to new Follower” feature. Refer to the screenshots in this article: https://help.manychat.com/hc/en-us/articles/23096654243740-Follow-to-DM-on-Instagram-Say-Hi-to-New-Followers1. I don’t see the option to reset the trigger time to 1 minute. Only option is 5 or 10 minutes.2. I don’t see the toggle to collect email after opening DM?So far, i’ve refreshed the permissions as well as removed and re-added my instagram account.Does anyone else have this issue? 

Hi,My script sends a webhook after every chat action to track entered messages. It works for Facebook. But in Telegram, the message is the same, the start command. Should I use a different field, not last_input_text?Telegram AutomationWebhook Automation 

Hi there so I keep running into situations where blocks / parameterized text that I use across tons of automations; I decide could be tweaked by adding some more parameters and text.  I then have to go through ALL of those blocks across almost 50 automations and update the text in those blocks 1 by 1. Is there anyway to solve for this?  For example this Action block that sends me an email uses message text - and I just had to add “From {{entry_channel}} {{entry_surface}} -- Keyword: {{entry_trigger_id}}” and now I am manually updating ALL of those blocks.  Instead of the message essentially being its own variable or something. Does anyone have a pattern / solution for this?----------{{full_name|fallback:"Contact"}} appears to be requesting support  or is following up related to the {{entry_intent}}From {{entry_channel}} {{entry_surface}} -- Keyword: {{entry_trigger_id}} IG: {{ig_username}}Message: {{triggering_text_input}}

I have set this up a couple of times and each time nothing happens. It is set up for all posts and a trigger word, with an automatic sending of data to mailerlite, I am testing it and nothing happens, no instant reply to comment or message in the DM. If the post with the keyword is already live will it not work with a new automation? So you have to create the automation and then the post?  

“You've reached your limit of 1,000 contacts on your Free account” but I only have 155 contact under my contacts tab. Any ideas how it can be fixed? I was using Manychat for Instagram comment auto replies only...

I can’t connect my Instagram to manychat Did everything from help center.Deleted the apps and restarted everything, tried different devices and browsers. It just doesn’t let me log in, like something is preventing it. but it did work on other accounts!  please, can anyone help me out 🙏🙏🙏

Tengo una automatización de comentarios en mis publicaciones de IG.He creado una campaña en el Ads Manager para promocionar una de esas publicaciones, pero tengo dudas de si la automatización funcionará.He leído el post donde se anuncia que las automatizaciones ya funcionan con publicaciones promocionadas, pero no sé si la promoción debe ser a través del botón boost en la app o también funcionará con campañas del Ads Manager. 

Hi team,I’m experiencing an issue in ManyChat regarding scheduled posts for my Facebook profile. The “Scheduled Posts” section is not showing any of the posts that I have scheduled, even though they were created successfully.Could you please check and help me understand why the scheduled posts are not appearing and how to resolve this?Thank you.

Ich habe den Text bei der Begrüßung einfach auf Deutsch geändert, aber aktualisieren geht nicht, da bekommen ich immer eine Fehlermeldung, soll es später versuchen. Ja wann ist später?

I’m trying to login into my Instagram account. I have a personal and business account but can’t switch to my business account. I’m on the phone Manychat app and there is no + Add New Account” button displaying… how do add? 

Hi everyone, I’m trying to build a flow where the AI drives a multi-step interview with the user, but I'm hitting a wall with context.The Issue: I found that standard direct integrations are stateless. They don't naturally remember the previous turn of the conversation. I tested both a direct ChatGPT and Claude setup, and both treat every message as an independent event.What I've tried: I briefly tinkered with n8n over the weekend. It looks like "context-aware" is definitely possible there (using JSON I/O and loops), but it feels like a heavy lift to build from scratch. I'm not sure if the time investment is worth it just to solve the memory problem.The Question: How are you solving this middle ground? Is n8n (or Make) the standard way to go, and I should just bite the bullet and build the infrastructure? Or is there a more efficient way/tool to keep the AI aligned with the topic over multiple messages without over-engineering it? Thanks in advance!

Hi everyone,I have a quick question. Is it possible to send abandoned cart messages to customers through a WhatsApp template when integrating WooCommerce with ManyChat? I’d really appreciate any insights or experiences you can share.Samar Abbas

I’m trying to figure out if there’s any way to obtain a WhatsApp user’s geolocation using Manychat.At the moment, the only user-related data I can access is the last input message, so even if the user sends their location via WhatsApp, I’m not able to capture or process it as structured data.I also considered an alternative approach where the user manually sends their exact address, and then consuming an external geolocation API (Google Maps, Mapbox, etc.) to resolve coordinates. However, before going that route, I wanted to ask: Does Manychat provide any native way to capture WhatsApp location data? Is there any workaround, integration, or custom development approach that could make this possible? Any insights, experiences, or ideas would be greatly appreciated. Thanks in advance! 🙌

When I signed up to Manychat a few days ago, it was automatically messaging my new followers but it stopped for the past couple days. What’s going on? I’ve paid for the pro version and everything

I have started a new follower automation and everything says active but it’s not been working. Anything I’m missing on this one?

Hey teamQuick question, I understand that all the automation and sequences are great but I am trying to keep my flow of conversation very organic and less bot-like.I want to ask how do I start a new sequence or just send a follow-up message if clients don’t interact or message anything?Thanks for the help!

Is there a way to keep track of the Post ID that someone commented on with IG or FB?  I am always wondering what posts are actually getting the most people involved but I don’t have the data point to do so!