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General Q&A

Any questions you have about using Manychat.

3,406 Topics
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rodrigo_silvanoManychat Community Moderator

asked in General Q&A

Manychat - partnership

Hello guys!I recently applied for Manychat brasil partnership and i was accepted.However, no one answer my questions in PartnerStack (in the message tab).I want to know if someone create an account on Manychat with my affiliate link, they got Pro version trial? If so, how many days?If not, what is the offer? Why should someone create an account with my link if there’s no beneficts. Thank you in advance!Rodrigo

802

6 months ago

camdobarber

asked in General Q&A

Stories Automation Error

I’m reaching out regarding an issue we’ve been experiencing with our automation. We’ve set up an automation to respond only to specific keywords, but it seems to be replying to all Instagram stories, even when the keyword isn’t mentioned. Additionally, it sometimes triggers multiple automations at once, which is causing confusion and frustration for both us and our audience.This is for a large account with a significant following, and this issue is making it harder to streamline our processes rather than simplifying them. We rely on the accuracy of the automation to handle a high volume of interactions, so we would appreciate it if this matter could be resolved as soon as possible. Please let me know what steps can be taken to fix this, or if there's any adjustment needed on our end.Photo attached for reference:

341

6 months ago

duarte.alves

posted in General Q&A

Connect WhatsApp Problem

Hello, I am unable to connect whtasapp to manychat

Hello, when I test this messaging system I created, it becomes messy. What is the reason? I set it up like this in the system:I set it up like this in the system: But during the test, the answers in this form are mixed:

Can't find image as user input type

Hello, I can’t find image as a user input type, was it removed or what I’m I doing wrong, thank you!

Issues with facebook accounts

Hi there,Facebook recently banned my personal account for no reason, i created another one and gave me full access to the facebook page of my business.Then in Manychat i needed to refresh permissions but it isnt working:This page cannot be accessed due to an error!It seems that you are logged in with another Facebook profile.Try logging out of your Facebook account and try again. I dont have access to my past facebook account, how can I resolve this?

AI automation isn't working

Streaming with AI doesn't work. My AI subscription is active but the AI flow doesn't work, only the non-AI flows are working, when I try to use an automation with AI the contact simply doesn't receive any messages. My page is connected correctly, my instagram and permissions are also connected correctly. I use AI to serve customers and I had a big impact.

I want to add New Contacts via Zapier but I can't!

I want to add New Contacts via Zapier but I get this error when sending to Manychat and it doesn't create New Contacts. Can anyone help me?

duplicated DM´s instagram automated messages

my DM´s instagram automated messages are showing duplicated. Any ideia about?ThanksCris

1593

6 months ago

Samantha WongChannel Explorer

asked in General Q&A

Live Chat Note

How to delete a note that was accidentally added on Live Chat?

612

6 months ago

erickwhitfordUp-and-Comer

asked in General Q&A

Broadcast Emails To Spam

When I create a broadcast all my test emails are showing in the spam folder. Is this the case for all the emails I send out to my broadcast list of customers? I even followed a very detailed outline to keep from words like FREE etc. I have done everything I can think of even an email test showing a 9.5/10 score saying it’s not spam like. What do I need to do to assure my customers are getting my emails in INBOX, not in the Spam or Junk folder?

611

6 months ago

condeUp-and-Comer

asked in General Q&A

how to pause other streams

I have a flow that starts with a click on the link, sending a sentence and this has been working well but if during the conversation coming from this flow the user types something, ManyChat sends the default response flow this causes confusionhow do I stop ManyChat from sending other flows during the conversation?

414

6 months ago

userguyUp-and-Comer

asked in General Q&A

Can't broadcast to my subscribers

Hi, I wonder how to send broadcasting(messages) to my subscribers within the system, not e-mails? It shows following message: "0 subscribers will receive this broadcastTry selecting others or reducing some of them. You also have the option to import new contacts."The AI agent couldn’t solve this.I tried to look up some instruction videos on Youtube, but they didn’t address this issue and it looked like those people making the video the system did automatically assigned the broadcasting to the subscribers without any such errors. I have obtained consent in the opt-in flow.Thank you for any insights.

Questions about ' subscriubers"

What is a subscriber and how is billing calculated? I use it to send information to people who comment on my free-to-use platform instagram for finding dog-friendly places.I post - they comment - they get the link - thats it thats all I want and all ill ever use it forI don't mind paying a little bit each month, but it is free for people to use. I've seen that 500 subscribers cost £15 a month, which I'm happy to pay. My question is, what are subscribers? Is it everyone who comments and receives an automated direct message? Can I delete them as subscribers after they receive the automated message? All I want to use ManyChat for is so that I don't have to reply with the links myself 24/7 and nothing else. realistically I cant keep using mnaychat if as the following grows im spending hundreds a month for nothing my accounds already grown from 0-25k in two weeks - currently on the free trial

How to solve login issue

310

6 months ago

Guilherme V BUp-and-Comer

asked in General Q&A

Can't active automation

Hi there! I'm starting to use Manychat automations but the toggle button doesn't appear in my automation screen as can be seen in the print below.I searched in some videos and Manychat's tutorial and i'm quite sure that a toggle button must be in the left down corner of the screen.Because of that i can't run my automation. Anyone can help with that?

453

6 months ago

maximillianUp-and-Comer

asked in General Q&A

suspected automated behavior warning

So im getting a lot of traffic and in my videos i tell people to dm me a certain word for something in exchange. Im using manychat to auto reply to these dms and after around 3 days I got a message saying this:“To prevent your account from being temporarily restricted or permanently disabled, ensure that no other users or tools have access to your account and that you’re following our Terms Of Use. Consider changing your password to a stronger one to prevent unauthorized access to your account by third parties”How do I fix this or get past it? Am I sending too many dms daily?

1272

6 months ago

RaykBellUp-and-Comer

asked in General Q&A

Has your WhatsApp welcome message stopped working too?

I actively use Whatsapp with Manychat, and recently the welcome message option has stopped working and has also disappeared from the settings menu. While researching I found a forum, and this has happened before recently, and it is happening again. Do you know how long it takes to fix these types of things? Since the welcome message is a fundamental tool in my business.I leave you the forum in case you want to read it.https://community.manychat.com/product-updates/greet-new-customers-with-the-whatsapp-welcome-message-temporarily-suspended-2155?tid=2155&fid=None

Issue with ManyChat Instagram Integration – Mixed Options

Subject: Issue with ManyChat Instagram Integration – Mixed OptionsHello everyone,I am facing a significant issue with my ManyChat setup for Instagram. I created a new automation from scratch and added two buttons. However, during testing, the bot is sending a third option that mixes everything up and does not exist in the flow I designed.I have double-checked the ManyChat interface, and everything appears to be correct, yet the bot is providing incorrect options. I haven’t set up any keywords or fallback options, and I’m testing using my personal Instagram account, where I frequently send messages.Could this frequent testing cause the problem? Would disconnecting and reconnecting my Instagram account help, or is there a better solution?Any insights or suggestions would be greatly appreciated!Thank you!

How many automations for free account?

I read in this community that the free account allows 4 automations/triggers. I only can have two. Am I missing something? Did it change?

1871

6 months ago

viniciusmacbUp-and-Comer

asked in General Q&A

My connection with hotmart do not work

My ManyChat subscription is pro. I did the integration with Hotmart, everything was fine, following the tutorial. I also set up the webhook in Hotmart, everything was fine. The test is ok, it turns green. But when I create a new automation in ManyChat and set the Hotmart trigger, it doesn't work. The contact doesn't reach ManyChat.I capture the contact through the abandoned cart on my Hotmart payment page. The Hotmart integration in the log says that it successfully sent the data to ManyChat, but when I go to ManyChat the contact doesn't exist there. And because of that the automation trigger doesn't work.I've done other tests, and it worked when the contact already existed previously in ManyChat. But I need this automation for abandoned carts, the contact is captured in the abandoned cart. And it doesn't go to ManyChat.Please, can someone help me?

583

6 months ago

Haru haruUp-and-Comer

asked in General Q&A

I need help with creating a quote automation flow

I am looking for help in developing a flow that will be able to collect the client’s requirements and thereby send him/he a quote (Pre-made quotes)

Hello, Just wondering why my stan store link isn’t working when it’s sent in the message in an automation. When I can see my store link in the message on manychat i can see it’s blue (clickable) but when it gets sent to someone after they comment my keyword the website link in the message is not clickable. Please help, thanks!

I have set up my account connected to my Instagram via Facebook. I’m trying to set up automations but for any of my reels or posts it says they are collaborative therefore they can’t automate comments. But they are my posts/reels from MY Instagram. Can anyone help?

221

6 months ago

InthenestRising Conversationalist

asked in General Q&A

help with instagram comment automation

Hey there! New to many chat but have successful ig comment automations. I’m on the free plan, we’re a super small company. This is the first time I’m running into this while trying to set up an automation. I’ve tried removing the button and keywords and it doesn’t do anything. Help!!

14015

6 months ago

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