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[KNOWN ISSUE] Instagram Comment Trigger responses with buttons may be delivered as blank DMs

18 days ago

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General Q&A

Any questions you have about using Manychat.

1,910 Topics
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Aryan6291Up-and-Comer

asked in General Q&A

Urgent: Change of ManyChat Subscription Renewal Date

Dear ManyChat Support Team, I noticed my subscription renewal date has been changed to April 22, 2024, despite not making the payment yet. Please revert it to the original date.

5 months ago

kamila_Up-and-Comer

asked in General Q&A

[Delete Contact] How Transparent Manychat About Our Contact?

I’ve tried to delete my contact to keep it clean, but I found something odd. I had 4077 contacts, then I deleted 1074. So the result is supposed to be 3033. But what I got my contact now is still 3460. What do you think guys? How transparent does Manychat count your contacts? Because as we know, it’ll affect our charge.

5 months ago

rafael razicoUp-and-Comer

asked in General Q&A

Contato inscrito vs visitante

Gostaria de saber a diferença do contato visitante x inscrito , e se eu pago somente pelo contato inscrito?

5 months ago

Leandro Maximo

asked in General Q&A

Bot send the wrong message

The bot send the " template" message! Not the one i modified.

5 months ago

pmarinho

asked in General Q&A

multiple numbers in the same livechat interface

I have 5 whatsapp numbers . Can my account have those 5 numbers working simultaneously?

5 months ago

taylor black

asked in General Q&A

automated DM links not loading

Hello, I have just set up my account and it’s still currently in free trial mode. I send up a DM automation for when people comment a specific word in the comments of my latest reel. I set up the automation with links, but when anyone clicks on the links, they will not load and it appears to be locked. Has anyone else encountered this? Thank you!

5 months ago

EnzoBP

asked in General Q&A

Send a WhatsApp Message After Meta Form is Filled by Lead

Hi! I need to create a communication funnel which connects a Facebook Lead Form (through a Lead Ads Campaign) and, after the Forms is finished, the same lead receives a WhatsApp message to the number which was written.Based on what I´ve searched, it might possible using Facebook, Zapier Pro, paid Twillio and ManyChat Pro, although it´s a litte expensive. Have someone here ever tried to do the something like this and confirm that it´s possible OR have a better idea? Please Help!! 🙏

5 months ago

erikhinla

asked in General Q&A

Shinefy + Bot Builders?

I just signed up for botbuilders… i almost signed up for Shinefy (AI tool that helps content creators craft AI videos and collect passive income via affiliate marketing)… they said they use bots. Anyone familiar with Shinefy and have an opinion if botbuilders can be used with it or is it a scam?

5 months ago

hope2inspire_fw

asked in General Q&A

How do you delete contacts?

I searched through all the items pertaining to deleting contacts and I don’t see where it says how to do it. Please advise the options. Thanks so much.

5 months ago

oEduRochaUp-and-Comer

asked in General Q&A

My automation is not working.

I started to use the automation. After I boosted my post, the automation stopped to work.There are some relation about this?I can’t announce my post with the automation?

5 months ago

Uanna Mattos

asked in General Q&A

Using hashtag to track

Hi, everyone! Please, let me know if there’s any way if we could that. You know the automatization when someone tag us in their story and they can receive an automatic message from this tag? Is there any way we can do that with a hashtag? Example: Someone goes to some of our events and post a story in their profile using an specific hashtag. From this hashtag, we can send an automatic message Thank you

5 months ago

Travelwithjaro

asked in General Q&A

Having trouble as a beginner..

It seems that every time someone messages me on IG, it automatically adds them as a contact. This really takes up a lot of space, and I get charged more and more every month as I don’t do anything with them, unless they enter into my automation. Would love to hear and see if there is a switch off BUTTON for adding a contact? Unless they enter through my automation. Thanks guys! :)

How do I get flow builder on my pro account? I don’t have an option on my page.

5 months ago

joshmillerdp

asked in General Q&A

Send IG Message after the automation

Hi everyone! So I setup a DM automation from a comment keyword. I want to have it setup to send a follow up DM 24 hours later. I think I have it figured out using a smart delay for now but I didn’t have the smart delay setup for the first little bit so I don’t think those people are in the smart delay sequence. Is there a way to add them to the smart delay or just set something up to send a message to those people that replied?

5 months ago

Dani

asked in General Q&A

Disabled triggers in the flow to respond to comments on Instagram posts

The triggers appear as disabled, and I can't enable them without switching to PRO, but I don't have contacts and I would like to use the free version first.I have 4 flows responding to publications and sending an automatic response and message with a link in the DM, they all work well, but I can't create number 5 because after publishing the flow the trigger is disabled.I tried to create a new one, and I also tried to make a copy of a flow that is working, but the problem occurs in both.

5 months ago

PablopyUp-and-Comer

asked in General Q&A

Send message via webhook from zoho CRM

Hello! I would like to know if an automatic message can be sent through a webhook that I use in zoho crm to clients, as an automatic payment reminder. How could I do this, could you help me? In this case, the message must be sent when the rule is activated on the Zoho CRM side and the event is triggered by sending the data through the webhook, such as your full name, debt and telephone number to which this automatic message must be sent.

5 months ago

Visto.bioUp-and-Comer

asked in General Q&A

Inser subscribe on manychat

I need help with entering data via APII built the model and it is only inserting the basic data of the person's name and WhatsApp, but not other data, and I am following the documentation.for phone and email data it is telling me that I have access denied.The others were not even included in the contact.Does anyone know how to give me guidance or send me a model they use?I'm an account admin

5 months ago

yakuma1Up-and-Comer

asked in General Q&A

Send Whatsapp followups to Facebook leads booked through Calendly

Hi, so if I generate leads redirecting them to a landing page, and after taking them thru a funnel to book appointment thru Calendly integration, what’s the process to start sending the leads number Whatsapp messages with followups? With Zapier can I do this zap: Calendly > Manychat

5 months ago

mikek

asked in General Q&A

How can I send DM to all my followers?

Does anyone know how I can send DM to all my followers? I have about 900 followers. Do you also know what is the limit per day to send DM on Instagram?Thanks

Hello everyone, I'm new to manychat. I'm setting up some responses for my business Instagram.Would you like to know where to activate the WELCOME MESSAGE Feature on Instagram?For every new follower, I would like the chat to send a welcome message. How do I do?

5 months ago

lunarylaynUp-and-Comer

asked in General Q&A

Bug when sending DMs from comment trigger

Hello, I want to post this as I don’t know if it’s a bug or not.I have a basic comment → DM setup configured. Altought it is working, for some reason, some users (and only SOME users) can’t see the automated message that is being sent to their DMs. Why is this happening?

5 months ago

ClaudiaDSTT

asked in General Q&A

No guarda avatar de WhatsApp Business

Hola a todos. He intentado guardar en repetidas ocasiones el logo de la compañía en el avatar de WhatsApp Business pero no guarda, en cuanto cambio de pagina, actualizo o realizo alguna acción se borra solo. Alguien me podría ayudar?

5 months ago

sheleUp-and-Comer

asked in General Q&A

Instagram Message Seen

Hey everyone, I have a question. I want to make an automation that when someone sends me a message with keyword > I send them message > then if they left me on see > I want to make sure they get the follow up message Does anyone knows how to do this? I’ve tried the “user input” thing but that can’t understand when someone has actually seen my message. Hope I made it clear.

5 months ago

khills754

asked in General Q&A

Avoid double autoreply (new messages trigger autoreply from Meta AND the automation trigger from Manychat)

Is there a way to disable the general autoreply — “we’ve received your message and will get back to you XYZ” — I set up through Meta? The Automation and trigger keyword I set up through Manychat works, but so does the genera autoreply I set up through Meta. People get both autoreplies.

5 months ago

RCYGMUp-and-Comer

asked in General Q&A

How can I send an email?

My idea is to request the email through Instagram and have the material arrive to your email, but the automation I made, apparently, has an error because it does not work.

5 months ago

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