General Q&A

It is possible to customize the “Say Hi to new customer” automation?Example no button, or select it in a blank automation.Thanks

I’ve tried multiple other peoples manychat automations and had others try mine as well. When they click a button, all it does is reload the page. It works fine on the instagram app on phones but on the instagram site on desktop, it just keeps reloading the page. Is that happening to anyone else here and is there any way to get that sorted? Thanks!!

Hi everyone 👋🏼I’ve been using Manychat for several years and suddenly ran into a strange issue this week.I have an automation set up where anyone who comments a specific keyword on a specific Instagram post should receive a DM with a link. It used to work perfectly — but now it only works on Facebook, not on Instagram.Here’s what I’ve already checked and tried: I’ve refreshed permissions (both in Manychat and Meta Business). My IG account is a professional (business) account. I’ve gone through all settings on both Instagram and Manychat and refreshed everything that can be refreshed. I even deleted my old automation (which worked great for months) and created a new one for a specific post — but it still doesn’t trigger. I also tested with new users, tried DMs, Story replies, and sending the keyword manually — nothing works. Interestingly, I’ve had two clients experience the same issue last month: Manychat suddenly stopped working on Instagram for them too.Has anyone else expe

I downloaded the app and created an account. I'd like to know where to upgrade my plan, but there's no page in the app showing this.I'd also like to know what features are available with the free version. For example, I can set up automatic replies based on keywords in Instagram posts and automatically send private messages to users, and then automatically reply to users based on keywords in private messages. Is this feature always available?

Hi everyone 👋I’m currently building automated WhatsApp funnels via ManyChat for coaches and consultants in the DACH region — and I came across something that could be a real gamechanger for WhatsApp automation: WhatsApp Forms (or in-app forms).These are forms that open directly inside WhatsApp when someone clicks a link or an ad – allowing the user to fill in fields (like name, email, preferences, etc.) without having to send a keyword first to trigger the flow.I’ve seen that platforms like Spoki already offer this kind of native WhatsApp form experience, and it would be incredibly helpful for ad campaigns and smoother lead onboarding.My question: Does ManyChat currently support this type of native in-WhatsApp form? If not yet, is it something that’s planned or already on the roadmap for 2025? Or is there any known workaround (structured messages, template hacks, etc.) to simulate this? Would love to hear if anyone has insight on this or if the product team can share any info.This

I had connected my first account where i could see the greet new followers template, but when i connect my second new account it does not show the template? Any idea how i can fix this?

I am trying to create an automation triggered by CTWA but can’t find any ad account to select in the trigger.I made sure that my profile has admin access to the ad account, I even granted Manychat prtner with access to the ad account from business portfolio… nothing helped. 

As a beginner, I’m realizing as I start to edit my automations, I need to go back and redo some items. I would like to find out how to restore some of the initial flows to their original layout and setup. Meaning as an example, I want to start over from scratch with the “Introduction” flow. Is there a way to reset the flows to that state? I don’t mind losing the updated format I created from that initial layout. Also, if I can restore them, can I save them as an alternative flow so if I decide I want to start over again for a different theme in my flow, can I save the basic template so I can go back to it later?Thanks in advance for any help you can provide.VR/Dan

Hi - basic question but it’s not clear on the website. I have the Pro account for my instagram but I would like to be able to use MC across Facebook AND TikTok. TT isn’t available for the UK yet but do you need to pay PER PLATFORM to access the more advanced features? So I would need another Pro account for Facebook?

Something went wrong with your card. Please, check your bank payment history or try again using another card.This error is working. It didn't work for my 3 visa cards either. Am I blocked?I have link cabinet

Hello,I’m experiencing a consistent issue related to affiliate tracking when using ManyChat Instagram DM automation.Here is the situation: I use an Instagram Comments Automation flow. When someone comments a specific keyword under my post, ManyChat automatically sends them a DM containing my affiliate link. Users click this link and make a purchase. However, the affiliate platform (Impact.com / Hepsiburada LinkGelir system) does not record the sale or assign any commission. When I send the exact same link manually (not via automation), the commission tracks correctly. So it appears that sales made after clicking a link inside an automated DM sent by ManyChat are either: Losing the affiliate tracking parameters, Going through an intermediary redirect within ManyChat, Or being filtered out by the affiliate platform due to the referral source not being recognised. I have already disabled URL shortening inside my Flow, but I cannot find any settings to disable link tracking, sm

I’v Tried thee times.  With different links in my Dm.   The link is supposed to take them to a picture but instead it goes to the main profile page.  Very frustrating. I tried three different links. 

I have this bit of flow that seems to fail. When audio is sent (i am testing it) it still fulfils the condition for “does not match any conditions”. Is this a bug or am i missing something? 

Apologies for the simplicity of this one - but any help would be amazing. I have a simple email request automation for Instagram. (below)  However at the stage  “...Drop your email below” this message does NOT trigger. And nor does any of the messages after it.   Is there anything I’m missing? I’ve tested on ManyChat and Tested using the three digit code - on Instagram.  Works perfectly.  @Funiily is very new and keen to get this right before I miss the window! Ha! Thank you so so much… 

У меня в одном бизнес портфолио мета 2 аккаунта инстаграм ,  когда подключаю первый ,со вторым соединение инстаграма и мэничат  теряется , что делать в данной ситуации? (У меня 2 аккаунта мэничат) 

Hello, how are you? I have an Instagram account, and I want to send a DM automatically whenever someone comments on one of my posts. I set up the automation in ManyChat correctly because I’ve done this before for other clients, but it’s not working.It does send the reply to the comment, but it doesn’t send anything via DM. What could be the issue?In the Facebook settings page:https://www.facebook.com/settings/?tab=advanced_messagingManyChat appears there on top, but when I go to select the recipient for Instagram, I don’t see the ManyChat option. What could be happening?Also, my account is on a trial plan. Could this be affecting it?

Hi all,Pretty new to MC; been setting up some Instagram automations and came across a challenge.I’m trying to set up a funnel that sends an automated follow-up message 48 hours after the first message. However, I’m being told I can’t do anything over 24 hours. Which makes this funnel pretty useless.ChatGPT says it’s a setting related to my FB/IG, but I don’t see it. Is this because I don’t have a verified account or something..? 

I have a problem: I’m using Coexistence mode, and when a human sends a message through WhatsApp Business, ManyChat receives it and forwards it to my AI Agent as if it were the client’s last message.I analyzed the reception of 2 JSONs in n8n: when a human sends through WhatsApp Business when a customer sends a message normally Both JSONs are identical; there’s no field I can use to identify that it was a human replying. How can I work around this?I’m sending “Full Contact Data” to n8n via HTTP request, but I haven’t found a way to differentiate the JSON when it’s a human responding.I’m saying this because my client doesn’t want to stop using WhatsApp Business in favor of ManyChat — he prefers to keep the conversation in the official WhatsApp app. But whenever a human responds via WhatsApp, ManyChat triggers an automation and the AI replies immediately afterward. 😅

after i connected my whatsapp business account number to manychat via coexistence- all new messages received on the phone are marked as read. how can it be fixed, if at all?

Hi, I was wondering if there’s an option to use my own custom agent inside the automation.Right now I only see a ChatGPT connection available, but I want to integrate my own agent.Is that possible?

Hi everyone,I’m trying to copy a WhatsApp automation/flow from one ManyChat account to another, but I keep getting the error:“Something Went Wrong!Copying Failed.” (See screenshots)This happens right after I select the target account and map all the custom user fields. Screenshots here show the error and the mapping screen.I’ve already checked the following: Both accounts have WhatsApp connected Both accounts are PRO All required custom user fields exist on both accounts   Has anyone experienced this before?Any help or tips would be really appreciated!Thanks!

Hi, I need help in where to find the JSON code, or How I enable Manychat as Partner app in facebook ads manager? It’s not showing as a Partner app. 

I connected a new WhatsApp number to Manychat (it’s also connected and configured in Meta Business), but I can’t send or trigger any messages — they just stay indefinitely pending Meta’s approval. I’m not sure what might be causing this issue since I’m not receiving any error messages or feedback, and all configuration items appear as OK.I’ve added some screenshots of the number’s configuration below.Has anyone experienced something similar or knows how to fix it? 

Hey everyone,I’m running into two serious issues with my Instagram automation using ManyChat, and it’s costing me leads. 1. Auto DMs not sending anymoreI set up an automation that triggers when someone comments a keyword (e.g. “Zoom”) — it sends them a lead magnet via DM.It worked fine at first, but after a while, people kept commenting but stopped receiving the DM.No error messages in ManyChat, just nothing happens anymore. 2. Keyword comments are invisible to my main accountThis one's weird — the comments with the trigger word don’t even appear on my main Instagram account.But I can still see them if I check from another account (e.g. a friend’s or my alt).As a result, ManyChat doesn’t reply to them either, as if the comments didn’t exist. What I’ve already checked: The correct IG post is selected No error or warning in ManyChat Account is professional (not personal) I’m not over any visible usage quota Permissions seem fine

I’m having an issue with the Live Chat interface and the “Assigned to me” folder.I have two ManyChat accounts/workspaces connected to the same login, and in each account we have multiple agents with Live Chat seats assigned (not just one). However, in the Live Chat window for my agents, the “Assigned to me” folder does not show up consistently.What I see happening: Sometimes the “Assigned to me” folder appears as expected in Live Chat But when I switch between my two ManyChat accounts (workspaces) inside the same login, the “Assigned to me” folder disappears After that, it often takes a very long time before it appears again, and it seems to come back randomly The folder sometimes reappears after I change something in Live Chat seat settings for any of the managers/agents in the workspace, but then it disappears again after switching accounts So the problem is:Even though I have multiple agents with active Live Chat seats in each account, the “Assigned to me” folder in Live Chat