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General Q&A

Any questions you have about using Manychat.

  • 4,254 Topics
  • 9,248 Replies
4254 Topics
Grigor
GrigorRising Conversationalist
asked in General Q&A
How to do Paid Broadcast in Messenger in 2025

Hey everyone,I have a question regarding ManyChat. Since paid broadcasts are no longer an option, how can I send messages to all my subscribers? For example, I have 10,000 subscribers in ManyChat, and I’d like to send paid messages as we used to do.

1338
rodrigo_silvano
Waqas Khan
Waqas KhanUp-and-Comer
asked in General Q&A
Issue with google sheet integration

Hello Everyone. I am having issue with google sheet integration. I want to save the information regarding button pressed by a user. For example, If a user selects from any of the three therapist name, I want their name to be exported to my google sheet that I have already integrated. Currently when I execute this, I am not getting the names in the sheet rather some distorted alphabets. Can any body help me in this regard? Thank you in advance.

443
rodrigo_silvano
anstock
anstock
asked in General Q&A
Connected Instagram account does not show all posts or reels

I have connected to 2 different Manychat accounts using 2 different Google accounts. Everything works fine on one account, but on the other Manychat only shows me a portion of the posts and reels I have posted there.

230
anstock
H
has96
posted in General Q&A
HIRING a ManyChat Expert for a potentially long-term role

Hi! I'm looking for an intermediate ManyChat expert with decent practical hands-on experience setting up ManyChat automations for other businesses.Let me know if you are available and interested in ManyChat setups on a regular ongoing basis (with a basic salary+bonuses), so I can reach out to review some past samples and flows.

381
Gustavo Boregio
batawa
batawaUp-and-Comer
posted in General Q&A
Manychat not picking up messages

i am new here so forgive me, however my issue is that i (IG business account) manually wrote to another user and then hoped that the reply from the user would be captured by manychat so that i can reply to it via manychat unfortunately manychat did not even trigger its as if there was no message at all that was sent. What am I missing

151
rodrigo_silvano
cara melol
cara melol
asked in General Q&A
erro Recarregar ao clicar em opção da automação na DM do Insta

Criei uma automação pra DM do Instagram mas quando a pessoa clicou na opção, não envia resposta e a página simplesmente recarrega como se estivesse apertado F5 Como resolver? 

111
rodrigo_silvano
snoudesignstudio
snoudesignstudioUp-and-Comer
asked in General Q&A
Reply a message after the File type data collection

I would like to configure a message to automatically respond to my user after he sends a file via WhatsApp, something like "your file was received successfully", the problem is that by default, when waiting for a file to be sent, manychat forces the success condition as an action, and as far as I know... it is not possible to continue the flow after an action. 

475
snoudesignstudio
anstock
anstock
asked in General Q&A
Reels and Instagram Posts

English: The linked Instagram account only shows a fraction of the posts that were created there on ManyChat. I had previously linked another Instagram account, and everything was there.I also can't seem to get a previously used link out of the system, no matter how often I do it again and the link is there correctly.Thank you for your support. I hope someone can help me.Best regardsOriginal: Das verknüpfte Instagram-Konto zeigt auf ManyChat nur einen Bruchteil der Beiträge, die dort erstellt wurden. Ich hatte vorher einen anderen Instagram-Account verknüpft, da war alles komplett vorhanden.Auch einen ehemals eingesetzten Link bekomme ich irgendwie nicht aus dem System, egal wie oft ich das neu mache und der Link auch richtig da steht.Danke für eure Untersrtützung. Ich hoffe jemand kann mir helfen.Beste GrüßeAndreas

200
anstock
chemjmmm
chemjmmmRising Conversationalist
asked in General Q&A
Instagram message in Make.com not sent to Manychat

I am developing a Manychat IG conversational AI, connected to Make.com, in order to be able to set appointments. At the end of the Manychat flow, there is an action to call Make.com, and in the Make.com scenario, I am retrieving the users response (a date and time in the Manychat calendar), and adding the appointment to Google Calendar. At the end of the scenario, I am supposed to send a message to Manychat. The scenario is perfectly run in Make.com, it says the message has been sent to Manychat, but in my IG chat, I don’t receive it.  I have done the same for FB and it works, the message is sent to Manychat and I receive it in my FB chat. I don’t know what could be the main issue. You can find my scenarios and flow attached. Thank you 

554
chemjmmm
Nur
Nur
asked in General Q&A
I need help about pro feature

HelloI enjoy using your site, but I need help with something.I just want to automatically send messages to those who comment on my posts on Instagram. I don't want to add them as contacts. As the number of contacts increases, the fee we pay every month increases and these contacts are of no use to me. I didn't even open it and look at it once. What can I do about this?I want to use Manychat regularly by paying 15 dollars every month, but the fee increases due to contacts and I cannot renew my pro subscription because my budget is not enough. I am waiting for your help quickly.

1012
redhot8200
Alif
Alif
asked in General Q&A
How To Disable an Option Menu

HELLOin the latest version of ManyChat, the interface display has changed, Well, when I was setting things up there, there is a menu option or button. Can it be disabled?Thank you. 

100
Alif
umair ahmed
umair ahmed
asked in General Q&A
can we integrate chatbot to our website?

I wanna ask if there is any possibility to integrate manychat chatbot to our website, when a person comes to our site he can talk with chatbot?

1391
rodrigo_silvano
philmoore007
philmoore007
asked in General Q&A
Landing pages in ManyChat?

I see that there used to be a landing page growth tool - now that growth tools have gone, have landing pages gone too? Any recommendations for a cost effective & easy to use landing page function? Thanks in advance!

3016
Tuto sanchez
pynchon
pynchonChat Surfer
asked in General Q&A
The quality of number has gone down to "low". Can I at least keep receveing them to my list?

The quality of my number connected to Manychat (the one I use for WhatsApp onboarding) has gone down. I won’t send the welcome flow anymore, but I’d like to at least tag the new contacts, so that I can contact them later.Is that possible or would it possibly make the whole number be blocked?Thank you!(context: I’m in the middle of a launching campaign, so we’ve been receveing thousands of contacts everyday. Despite all the good practice, some still report our number).

201
rogerioaraujo
financiera365
financiera365Up-and-Comer
asked in General Q&A
How do I select the date response type?

I want to define a date type data entry but I can't see the option even though I already have the custom field created of date type. 

431
rogerioaraujo
RommelPL
RommelPLUp-and-Comer
posted in General Q&A
How to mark conversation as closed after replying to comment?

Hi guys, I use Manychat for a couple weeks already, and there is one automation I would like to implement. We receive a lot of comments under posts, Manychat sets the info directly, replying to comment on post and sensing info via Messenger. I would like to all of them to be marked as closed as soon as it will be done . As soon As I am doing that automation, I am getting message as below:  I have searched through many posts, I do not want to delete contact - it is not about the bill, it is only about keeping business suite inbox clean.Many thanks in advance!

883
rodrigo_silvano
Readytolearn55
Readytolearn55
asked in General Q&A
many Chat/TikTok help

When attempting to connect TikTok to Many chat, I received a message stating that TikTok isn't available in my country. Has anyone else encountered this issue or found a solution for linking Many chat to the TikTok platform?I live in the US 

461
rodrigo_silvano
Jacob Alerte
Jacob Alerte
asked in General Q&A
how do I upgrade to pro?

Brand new here trying to upgrade a pro so I can use tools. Cannot use tools with free version.

1371
rodrigo_silvano
Oliver Dobson
Oliver DobsonUp-and-Comer
posted in General Q&A
Maychat homepage saying "You do not have a channel" despite Insta being linked

Manychat is permitted and integrated with my instagram, it shows in my insta settings.However, my manychat home says that no accounts are linked.Anyone had this issue and knows how to fix?

223
rodrigo_silvano
Marc Vogt
Marc Vogt
asked in General Q&A
traduction

is it possible to have many chat in French please ???

91
rodrigo_silvano
djcrix1991
djcrix1991
posted in General Q&A
Disable unsubscribe button

hello everyone, newbie here. how to disable unsubscribe button? i never put unsubscribe button in my automation

383
RommelPL
razkoko3
razkoko3Up-and-Comer
asked in General Q&A
Tracking Sent Messages & Actions with Meta’s Daily Limit

Well is thereHey everyone,I'm running a ManyChat automation, and I’m hitting Meta’s 250 messages per day limit. The challenge is that I can’t track exactly which messages were successfully sent and which weren’t. Since the automation is still running, I have no clear way to determine who actually received the message and who didn’t.The NEXT STEP of the message is just running no metter the message wsa sent or not.What I'm Trying to AchieveTrack message delivery – Identify which messages were sent successfully and which were blocked due to the daily limit. Run follow-up actions ONLY for successfully sent messages – Avoid triggering actions for users who never received the initial message. Handle messages that exceed the daily limit – Make sure users who didn’t get the message today will be prioritized for the next day.Challenges🚨 Meta limits messages per day, so some messages may not be sent at all.🔄 The automation keeps running, making real-time tracking difficult.❌ There’s no built-

901
rogerioaraujo
RICARDOSANTI90
RICARDOSANTI90Up-and-Comer
asked in General Q&A
problems with the logo on whatsapp

Hello, I need help, since in the configuration section when selecting WhatsApp, when I want to change the logo of my account so that it can be seen in my whstapp account, it changes but when I refresh the previous logo remains, how can I correct this problem? 

333
Yallabook
Naf
NafUp-and-Comer
posted in General Q&A
Create asynchronous flow

Hey how can I create an asynchronous flow in ManyChat?Could you refer me to any working templates or tutorials?

231
UncommonPlantGuy
Marc
MarcUp-and-Comer
asked in General Q&A
HTTP Status in external requests

Hey folks,we are using a lot of external request with a REST API and we want to see or work with the error codes of the http status.For instance, if everything is fine, we get an http 200. When we have a internal server error from the rest backend we get an http 500 for example and want to send an error message to the chat. Currently our workaround would be sending the error message in a valid json back, which is not intended to be done in REST Calls. Because its not 100% possible in every use case.So we want to have access to the http status while designing the flows and react with conditions to the flowThanks and best regardsMarc

4115
jrbraz
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