General Q&A

Hey I am onboarding a new setter and it says that he is in as a live agent but he cant send any chats. And when i go to assign the chats to him i cant but i cant in the auto assign section on the settings page. this is really weird, what should i do? 

Hi, i haven’t used the manychat since 2018! By this time i saw that a lot things have changed. But my main question is: Can i send sale massage to all my followers? Like in the Whatsapp Business API that i pay for every message delivied. I never used the DMs to do nothing, so all my followers are with de 24 hours window closed.

I downgraded my subscription to the free version but they were still trying to charge me. i logged in only to see the subscription amount increased from $15 to $29, i need this subscription canceled!!!

How can I set up a reminder if the user doesn’t click on any of the quick replies?Please note, I don’t want to use Multiple Choice; I only want to trigger a reminder when no quick reply is selected. Is there a way to automate this in ManyChat? 

I'm building a chat automation with Manychat and Make. Leads upload an image, and we use OpenAI to give a price quote.Problem: Manychat saves images in {{cuf_123456789}} format. I need to send the image as a file or URL to Make, so it can be processed by OpenAI.How can I fix this? Thanks!

hi. why is it not working on the comments?

OAuthException: El historial de actividad futura de tu cuenta fuera de las tecnologías de Meta está desactivado para esta app. Ve al centro de cuentas para modificar esto. como soluciono este problema? tengo activado el historial de actividad futura en facebook y me sigue dando este error. gracias! 

My account is not very engaged on Instagram and so for one of the posts I automated a DM link and reply to comment using Many chat and also boosted that reel. It got exceptionally high engagement - my avg comments before this was around 10 whereas this got 66 comments and due to Many chat automation, every comment had an automated response from me. It seems like after that I have somehow been flagged by Instagram and I can no longer comment or add captions to my reels. Has anyone faced this issue and do you know how to resolved it?  I have tried contacting Instagram but they never respond.Thanks

I’ve been having issues since the beginning of the year with the process of connecting a WhatsApp number (which I already set up in ManyChat) to my Facebook page.I noticed that after linking WhatsApp with ManyChat, the number wasn’t automatically connected to my page. When I tried to add it manually from the Linked Accounts section, it showed as "Connection request pending" (Screenshot attached).Because of this, I haven’t been able to run campaigns using the WhatsApp number I have in ManyChat. I’ve been dealing with this issue since February 1st, 2025.Has anyone else experienced this? Do you know how to fix it?  

Can someone help me? I have already finished the automation but it is not triggering and it says it is paused even though i have already clicked update and live. 

Hi! I work using Manychat on my gaming laptop, but I’ve recently been traveling more and lugging around a heavy device is kinda inconvenient. So I’m looking into getting an iPad soon but I need to know first if Manychat has full functionality on it before I buy one. Your help is much appreciated!

Hello Guys! I have a question about Manychat. Specifically… The client has a WhatsApp Business number, which is already present on the website and everywhere else. They receive everything there: inquiries, information requests, and orders via WhatsApp. However, what’s missing is the automation part for some standard questions. While I was installing Manychat as a test, I came across this essential information: Essential information on linking your number• Personal phone numbers cannot be used for personal WhatsApp after connection.• Messaging customers is limited to 24 hours from their last contact, and out-of-window communication requires approved templates.• Features such as contact lists, broadcast lists, voice messages, audio calls, and group messaging are not available in the WhatsApp App post-connection.

Hello, seems like i have been encountering a problem with the free 1000 contacts since i made the automated chatbot on Facebook it has only sent 61 replys but now the 1000 contacts says its full out of nowhere ? Is it how it works or am i missing something ? Or are you able to reset the free contacts? 

I am running into an issue with several of my automations set up in Instagram. My trigger is working properly, then I’m trying to allow my followers to submit a picture.I have a message set up with a prompt encouraging my followers to do so, followed by the “Data Collection” option that is selected as such: “Waiting for Image from contact...”Upon receiving the image, my automation is programmed in “Next Step” to send another message. However, this has recently stopped working. With other automations, the “Perform Action” that I have created hasn’t worked properly. But once again, this only stopped working yesterday.I have refreshed my permissions, but to no avail. What do I need to do to make this work properly? What am I doing wrong?Thanks in advance!

 Hey everyone, Our Client´s chatbot is stuck in an infinite loop, repeatedly sending the same messages, even though we haven’t made any recent changes to the flow. We’re also receiving Facebook warnings about exceeding the limits for subscription requests.We’re trying to figure out if this is a general bug or something specific to our account. Has anyone else noticed this issue in their flows? Any insights would be greatly appreciated!🙏 Thanks in advance. Catalina R

I've set up automation so that when someone comments a specific word, they're directed to my landing page. However, when they comment that word, a different automation is triggered, and they receive the wrong link. How can I fix this?

Hi, I have a question about IG/Facebook.My IG reels are getting recommended on Facebook (not posted, but shown on FB). Will my automation Comment to DM with trigger word work for the Facebook viewers of my IG reel? Thank you for reading my question.  

I tried a automation , but i got lot’s of errors.My problems are:1.When there are two messages at a time then it is leads to error in my automation. Like is is sending a same message twice.​​​​​​​2.And The Manychat time out is 9 seconds , that one is major problem causing more problems in my automation.Can any one please share some tips or template to openai assistant and facebook integration in manychat automation.

I can.t connect my account on manychat.com. they are supposed to send a digital code on my mail but there is nothing (yes I checked m'y spam file and yes this is the right adress). Also, I don't receive any notification on my phone when I get a new answer on the chat (yes all the notifications are turned on). I promise I wouldn't brother you if I hadn't tried m'y best already with all the obvious/GPT solutions... 😅Thanks a lot for any kind of feedback !

Hello everyone. I’m trying to finalize my Instagram automation, but I’ve encountered an issue. When I comment on a post or an ad, the automation doesn’t trigger. My goal is for the automation to activate and send a DM to the user’s Instagram inbox whenever someone comments on any post or a specific post. Note: I have already tested sending direct messages from the inbox (not on a post), and the automation starts without any issues. I’m attaching a screenshot of how I set up the automation flow. Thank you in advance for your help!  

In a Whatsapp flow I need to create a Multiple Choice like Yes or No buttons.However, after user choose one of that button, like Yes the flow goes to next question that will have “First or Second”Buttons and I need to prevent the user to press the past buttons Yes or No.How can I do that?

Hi I reedited my automation and published the second version. But then I found my runs on first version is all gone on the automation list (it is recounted).Is it there any way I can get my first version runs back? Thank you.

Hello everyone, I’m working on a project and It’s about integrating mailchimp with manychat so that  all contacts collected on instagram dm through manychat goes to a specific mailchimp list, I already integrated both and have setup an action step to collect the contacts to the mailchimp list after it’s been collected by manychat on instagram? Now, the client is telling me that it is not working. Is there a chance that itt doesn’t work even after previewing everything and it all seems well?  

Hey All! This is my first post. I’d like to share my Manychat Instagram automation was setup and tested properly, but after few hours stops sending autoreplys like “🔥🔥🔥” on Reels comment.Whats interesting is automation works, I mean Manychat sends DM to commenters Instagram profile. Did someone knows whats happening?

Hi friends, Help please. I have a flow that is “password protected” and we are using the keyword as a way to get access to the rest of the content. Unfortunately, the flow will not trigger and start the flow without typing in the keyword 2x. This leaves clients stuck and confused. We have found no way around this with 504 users from december to present. Anyone have experience with troubleshooting this? It’s not happened with our flows in the past.  Thank you,Tiffany