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General Q&A

General Q&A

Any questions you have about using Manychat.

2,637 Topics
5,222 Replies

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2637 Topics

MayorUp-and-Comer

Can some tell me more about this manychat

8 months ago

zel123Channel Explorer

asked in General Q&A

Subscription system - Instagram paid subscription system

Can I distinguish those who have subscribed for a fee on Instagram? I mean, the people who have subscribed to my page for $0.99. I want to send them a special message when they start a message. I couldn't find it in the status checks. Can you help me?

Problem with Next Steps in Automations

Hi everyone. Im trying to set up an automation where I can set up a next step that gives me the option that if the person does reply, that it goes to one message, but if they don’t reply, then it waits and send a different message

4391

8 months ago

diegodanniUp-and-Comer

asked in General Q&A

api respond Wrong token

"status": "error","message": "Wrong token"

Automation when a story reply does not contain a word

Hi! I need to start an automation when a user send story with the word “love” but I also would like to send a different message when the word “love” is not in the story reply, I can’t find a suitable way to do this, do you have any ideas on how to do this? Thanks guys!

210

8 months ago

PaoloFalconiUp-and-Comer

asked in General Q&A

"Unkown contact" all the time, it never detects anything.

Hello, I cloned my flow to another pro account, but it doesnt detect any contact, all of them are “unknown” even when they chat or even interact with the chatbot and sometimes it doesnt even appear unless you chat to the bot again.… Basically I can never get their info.Also when i try to get the users info (name, id, whatever) it appears blank, so i dont know what im doing wrong.BTW my flows were working fine on my other pro account… even the live chat detected everything...

330

8 months ago

Heather AustrieChat Surfer

asked in General Q&A

Automation Help!

Why is Many Chats sending the wrong automated response. When I set as live and go into the automation everything looks good. However, when someone comments, they do not get the Dm I set up. This has happened mutiple times.

774

8 months ago

Greencor7Up-and-Comer

asked in General Q&A

Create a ManyChat account (only)

How can I login to Manychat w/o having to login to facebook?

621

8 months ago

e.muskiiUp-and-Comer

asked in General Q&A

can you please tell me why the Manychat does not connect Instagram

Hello, can you please tell me why the Manychat does not connect Instagram. The Facebook account is linked to Instagram, message access is enabled, the Instagram account is professional. I go through all the stages of connection, everything seems to be correct, but the Manychat returns to the first step and does not connect Instagram.

NEED HELP ASAP WITH SHARE CARD (WHAT CAN I USE AS A SUBSTITUTE GROWTH TOOL)

Hello everyone, I am trying to create a share button so my customers can share a promo card to others so they start from a specific part of my flow. I normally know how to do it using the growth tool and creating a new widget , please how can I do this with the new many chat?Thank you

250

8 months ago

talkprowithamanUp-and-Comer

asked in General Q&A

Need Help with DM Automation!

For some unknown reason, I can not see most of the comments on my Instagram when I see from my own ID. But I can see them through a different account, on the same video. For these particular “accounts” (which are about 95% of all comments) - Manychat automation is also NOT triggered. How do I fix this?I don’t know who to blame! Instagram or Manychat? Initially I thought that these people might not be my followers, hence the error. That is also NOT the case. Please help me, what should I do?

1475

8 months ago

nickismetaUp-and-Comer

asked in General Q&A

Are Reels DM automations working yet?

are they working yet?

Deleted contacts but it still forces me to upgrade to the pro plan

I have the free account and I have already exceeded 1000 subscribers, therefore the automations stopped working and it forces me to go to the Pro plan. What I did to avoid going to the Pro plan was delete all the contacts, however even though I have an empty contact list, I keep getting the message that I have exceeded 1000 contacts and that I should upgrade to the pro plan. This is so?Honestly, I am not interested in having contacts on manychat, the only thing I use about this tool is that it automatically responds to the posts I have, is there any way I can do what I want?Thank you

NÃO CONSIGO CONECTAR O INSTAGRAM

Ao finalizar todo o processo de conectar o Instagram, não sai dessa página e se clico para “ir para o Facebook” tenho que refazer todo o processo e acontece a mesma coisa.

hello! i am having difficulties setting up my manychat! i have my facebook connected, but when i try to add instagram, I get an error message. any help is greatly appreciated!

8 months ago

CarlaD

asked in General Q&A

Can I use a Brazilian number in Manychat whatsapp?

Can I use a Brazilian number in Manychat whatsapp? Brazil didn’t show up in the list of countries.

Connect one automation across multiple instagram channels

Hey!I want to connect a many chat flow automation across multiple instagram accounts. How can I do this? Thanks!

Test automation answers in instagram with the same user

I'm testing automations for automatic responses on Instagram. It happens to me that the first test with the same user (the one who asks) to do the test works correctly, but if I want to test the automation with the same test user the automation does not work, if it does if I ask with another new user, but the second question doesn't work.Does the automation work only once per user or do I need to configure something else?Note: at the moment I am using the free version, and then if the product works for me, I will move on to the paid version.thank you

310

8 months ago

GabrielTohUp-and-Comer

asked in General Q&A

ManyChat Keeps disconnecting from telegram bot!

Hi community, my automation always keeps disconnecting as Manychat is unable to receive any incoming messages from my telegram bot. I kept refreshing my telegram token and reconnecting, it works for awhile but after that it will disconnect and not receive messages from telegram bot again! Anyone knows how to fix this?

User input not saving to a field, cant show it to confirm user.

Hello, im making an appointment chatbot, i dont know what am i doing wrong when a user puts for example his name, ive tried to save it in custom field and in system field, when i want to confirm showing the saved field in a text, its empty. Ive seen many videos and its just the same, i dont know what am i missing.. thanks

1182

8 months ago

ZyesguerraUp-and-Comer

asked in General Q&A

How Disable, Pause, Hide Buttons after clicked

I am using buttons because I need my clients to see the photos first before they click to that specific product. I just want that after they clicked the button, it will disappear, or pause for 2hours, or will be hide. Please Help!

can i send bulk messages to a list?

I have a previous page which was disabled and i still have the followers list (customers since 2015) and i want to reconnect with my new page! Is there a way to send to a list!?

"To use this number [on ManyChat], disconnect it from the existing account." I'm hoping for clarification on what this means.

I’m attempting to load my WhatsApp business number into ManyChat. I currently have that number loaded on my iOS WhatsApp Business app. When I try to integrate it into ManyChat, i get the following error:This number is registered to an existing WhatsApp account. To use this number, disconnect it from the existing account. Then, return to this page and re-enter the number. Note: It may take up to 3 minutes for the number to become available. Learn more.Does this mean i have to remove it from my WhatsApp business app in order to load it on ManyChat? If so, how would I be able to receive calls from that number on my phone? And, does this mean i’ll lose all of my current conversations on the app?What would be the process (if any) to 1) integrate the number into ManyChat as well as be able to access the number on our company phone under the WhatsApp Business app so that we can continue receiving phone calls?

Integration Questions

Hi,I’m a new user and had a question about specific integrations that can be integrated with Manychat. I currently have Highlevel and kvCORE. Does anyone know if these programs will integrate? Thanks for your help :)

Automation didn't trigger on a comment

Hi Support Team, We noticed that some comments didn’t trigger the automation. Sample below:

260

8 months ago

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