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General Q&A

Any questions you have about using Manychat.

3,411 Topics
6,991 Replies

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3412 Topics

Public replies not working - skips that and goes straight to DM

I am trying to create a simple automation that starts off with multiple public replies with 1 trigger key word, then sends a DM sequence. I set it up in the trigger but when I tried the automation, it didn’t post a public reply and just sends the DM right away. I can’t figure out why it is not replying publicly first. Any ideas?

640

8 months ago

OE_Thunder

asked in General Q&A

Subscription Lists

Does ManyChat automatically un-subscribe contacts from a Subscription List? If ManyChat does do this, any idea the timeframe of when this happens automatically? I had a Subscription List with around 300 contacts in it, but now, there is only 2 (Both signed up in the last month). Anyway to get these contacts back on the Subscription List without having them opt-in again?

Sync between IG inbox and MC inbox

My client has noticed that there is a significant lag time between when she responds to someone in her DMs directly in Instagram and when that message shows up in the Manychat inbox.We are in the middle of a launch currently and I’m trying to help her manage messages, but it’s confusing (and awkward) that her responses to people aren’t displaying for hours.Is there something to sync them faster?

141

8 months ago

Vadim CiobanuChannel Explorer

asked in General Q&A

Issues with CUFs in form URL parameters

Hello!I use an Airtable form to capture data from users. I want to send data from the bot to the form using URL parameters that allow me to prefill the form fields. If the Custom Fields are empty, the form fields should also be empty. However, ManyChat sends the Custom Fields' IDs as values in the URL parameters.How to figure this out?

HELP ME! my trigger disabled

Flow button not appearing

For some reason, the Flow button don’t show up in my sidebar. Am I doing something wrong?

Instagram trigger for any incoming meesages

Is there way to instagram trigger for any incoming user message, without filtering by specific keywords?

100

8 months ago

bruno.ferreiraChannel Explorer

asked in General Q&A

How do I reactivate a contact I unsubscribed from on Instagram?

I canceled my contact's Instagram subscription, I use it for testing. And now I can't activate it again. I've tried sending "subscribe" and "start" in the direct message and nothing activates it again so I can test the automations. Can you help me?

Hello, I need help, I have been trying to connect a new whatsapp as required to automatize the business. I bought a U.S. number from ManyChat and it won’t work still. This is the message I getThis account does not have permit to add new phone numbers. Esta cuenta de WhatsApp Business no tiene permiso para agregar números de teléfono Anyone has any useful information on this? I cannot contact manychat, so I got here

How can I switch to connect to a different Instagram profile?

When I set up Manychat I connected it to one of my Instagram profiles successfully. But how can I switch to connect to a different Instagram profile of mine?

I don't have the Rules feature

How to get all the features of Manychat?I don't have a Rules tab in automation. I added a bank card, but for some reason I still have a trial fee. This may be why I don't have a rules tab. What should I do?After all, I have already linked my bank card to my account.Wait 14 days? but I want to try this function already

How to generate reports

Hello all, is there a way to extract or generate reports in Manychat? like daily user interactions for each automation, or number of buttons clicks. thank you.

What restrictions will the service impose on users from Russia?

On August 1, ManyChat leaves Russia. I would like to know what restrictions will be imposed on users. Will it be possible to use the service via VPN? Will the accounts be blocked if you use them from Russia?

1241

8 months ago

TemiAjibewaUp-and-Comer

asked in General Q&A

How do I set up collecting email addresses to Google sheets?

Dear all,I’m trying to collect email addresses from my IG DM to a Google sheet. I have done the integration and all but can’t seem to find the “User input” that all the YouTube videos I have watched keep talking about. I’ve literally been scouring the internet for this information for the past two hours. The videos I find on YouTube are from 7 months ago and older and don’t have the same interface I have (I guess it’s now updated). I’d really appreciate any help here. Thanks. This is where I’m missing it.

Problem importing contacts

When importing a CSV file I only partially care for very few, and the structure of the file and the content of the contacts are correct, for example I import 20 contacts and it incorporates only 3, I tried to export 150 contacts and it exports 27, I see the information and preserve good dataIt should be noted that I have the paid PRO version.

2486

8 months ago

wasssupUp-and-Comer

asked in General Q&A

Bot isn’t sending messages

So I set up manychat, read through the forum, implemented everything I saw and still nothing. The bot isn’t sending messages ( for comment on reel)Not only that, but also today I posted a story and asked people to reply if they want something ( I didn't set up an automation for that) and I asked a friend to type the word since I wasn’t getting any replies and he sent me a screenshot of instagram saying “message can’t be sent, story no longer available”, tried on another friend’s phone - same thing. So I just deleted my story. Iam getting fed up with this thing, does anybody know how to fix this or is there any good alternative to manychat?

1322

8 months ago

Alina MUp-and-Comer

asked in General Q&A

Variable from Webhook doesn`t change in value

I have an issue I haven`t been able to solve for 3 days now. Make Webhook response returning data, however, sometimes Manychat does not change the variable and returns the previous one. I investigated the issue and decided that it could be because of the content size, JSON seems to be correct. But still don`t know what messages work and which don`t. I have 2 automations for 1 bot: Main (working good): https://manychat.com/flowPlayerPage?share_hash=758484_792f08c7000d778390a6818da5b42cf6c1b84fb1 Secondary (default reply, doesn't working as wanted): https://manychat.com/flowPlayerPage?share_hash=758484_266553bdabb1a798009d753f5a5c9c4da80f81ce In the secondary automations, you see that there is a default reply in whatever stage the user asks random questions and sends any text. Then this text is transferred to Make.com and replied by ChatGPT assistant. I tried simplifying json, but still doesn`t work. Always works for small 1-line answers. However, when I ask something normal (like fo

572

8 months ago

adreemartUp-and-Comer

asked in General Q&A

Many Chats + Wix Connection through Pabbly Connect

Hi Community,I have my Many Chats account connected to Wix Contacts through Pabbly Connect. There’s a webhook between the two that’s supposed to create a new contact every time someone sends and email through Instagram. The connection isn’t working and I’m wondering if there’s an easier way to collect emails. I noticed that exporting the list doesn’t work. Does anyone have a solution for this? Thank you!

738

8 months ago

MLDUp-and-Comer

asked in General Q&A

Google sheet intégration

Hello,I need to automatically put my contacts in google sheet. So I've set up an action that automatically puts them there. My question is as follows: Can I put the action at the start of my questionnaire and collect the following information if the lead responds? For example, what is your name -> James your email? -> test@test.fr Your favourite colour? -> No answer So should I put my action in the last question or the first, if it is in the first question will it take into account the following questions? Thanks in advance!

Worried about bulk DM message + other questions

Hello!I did the first manychat automation (whoever comments on the video gets a link in the message to download my file). Now I see in the profile that I have 1068 active contacts, 847 inactive contacts. I would like to write a DM to everyone who commented on the video and got my file, how they are doing with the file, if they understand everything and I want to offer them another subservice to my file.Can I write everyone a private message? Don't I get BANned on Instagram?What is the difference between a "visitor" status and a "subscribed" contact?How can I further communicate with people and offer them a service/discount if they have already commented on the video and received a link that they clicked on?

Can someone explain this billing invoice? I hardly believe that I had 2500 contacts, how I can check it?

MLDUp-and-Comer

Hello, My leads often type wrongs their name or email adresse. I want to give them choice to replace the info they give, how can i do it please ?

Messenger quick reply

Is there a way to show more than 11 option in multiple-choice quick reply? also, i there a way to allow the user choose one more option in the quick reply?

8 months ago

itsalishadesignsUp-and-Comer

asked in General Q&A

Live chat Sync Issue on web

Hi, There is live chat sync issue on website, on mobile app, it works fine but on web it doesn’t sync well and I see only old contact chat. Tried clearing cache and cookies and reset permission but nothing works, can you please help.

Hello. I set up a chatbot in the Telegram channel and did everything necessary. It is working. I have a question: if I need to add or change the text, will the updates be reflected for those who have already entered the chatbot but have not yet received the new text, considering there is a smart delay in place?

8 months ago

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